Fatcow negative review #10112 by Daniel Cumerlato (daniel@s...)
Fatcow got a negative review on
Fatcow
fatcow.com is inactive, but is redirected to bluehost.com
10 Corporate Drive, Suite #300
Burlington , MA 01803 US
☎ Phone +1 902 367 3369
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Daniel Cumerlato ( daniel@s... )
Really the problem comes down to the support team. We had an urgent sitution come up with an email account on the system. Converted to Exchange for an increased size limit. After being unable to connect to the email account other than through webmail, the emails now coming into this high-profile account were locked away and couldn't be retrieve. Over and over again I called the support folks, and pretty much each time I was promised "2 hours" for the boxt to be converted back so we could get the emails.
Well, 28 hours and $75 later absolutly nothing had been done!
Finally I had to fix it myself by forwarding all of the emails to another working account, deleting the box and stating over.
And to add insult to injury, the minute I updated the now 36hr old ticket with "I did it myself"... it only took 10mins for the missing Tier 2 analyst to reply, "I am glad to hear you were able to resolve this issue from your end. I apologize for any inconvenience this may cause you."
As I said to them, it was the worst support experience of my 10 years of working with clients.
I implore the people reading this to avoid Fatcow and these obvious support shortcommings. Do not get sucked in by the low, low price, because now you know what you're paying for.
Well, 28 hours and $75 later absolutly nothing had been done!
Finally I had to fix it myself by forwarding all of the emails to another working account, deleting the box and stating over.
And to add insult to injury, the minute I updated the now 36hr old ticket with "I did it myself"... it only took 10mins for the missing Tier 2 analyst to reply, "I am glad to hear you were able to resolve this issue from your end. I apologize for any inconvenience this may cause you."
As I said to them, it was the worst support experience of my 10 years of working with clients.
I implore the people reading this to avoid Fatcow and these obvious support shortcommings. Do not get sucked in by the low, low price, because now you know what you're paying for.
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