Network Solutions review #24450 by bertiebigbottie (fake@k...)
Network Solutions got a negative review on
bertiebigbottie ( fake@k... )
Worst company I have EVER dealt with AVOID at all costs
I was suckered in to signing up for a .com with Netsol with a cheap introductory deal and over the years the prices are going up and up. Moving my domain from these incompetent idiots is the last thing I would think of doing due to my experience of their utter lack of technical ability.
My domain expired. I was not informed it was due for renewal. I logged on to the site and made a payment for 5 years via their website to get my domain back up and running. I am charged a "reinstatement fee" as a penalty for not being informed of the renewal. I am losing email and business at this point, so I have no choice. After making the payment I receive NO notification that the transaction was successful.
I call them. I am told that my online transaction failed and I HAVE to pay via credit card. No apologies. I get my card out and pay for another 5 years and again.. a reinstatement fee, my penalty for signing up with this people.
My domain is back up. The next day I look at my account and, you guessed it, they took 2 payments from my bank account.
I had to call them 7, I repeat, 7 times before I FINALLY get a refund for one of the payments. When I get my refund my domain goes down for a few hours in the middle of the night, I am alerted by my site monitor, then it is reinstated. When I call to ask what happened they deny all knowledge. Their DNS systems are substandard and prone to being down randomly, I have come to accept this.
The worst company I have EVER EVER dealt with. The cost me thousands of dollars in costs and lost revenue. Please don't make the same mistake as me and just go ANYWHERE else.
I was suckered in to signing up for a .com with Netsol with a cheap introductory deal and over the years the prices are going up and up. Moving my domain from these incompetent idiots is the last thing I would think of doing due to my experience of their utter lack of technical ability.
My domain expired. I was not informed it was due for renewal. I logged on to the site and made a payment for 5 years via their website to get my domain back up and running. I am charged a "reinstatement fee" as a penalty for not being informed of the renewal. I am losing email and business at this point, so I have no choice. After making the payment I receive NO notification that the transaction was successful.
I call them. I am told that my online transaction failed and I HAVE to pay via credit card. No apologies. I get my card out and pay for another 5 years and again.. a reinstatement fee, my penalty for signing up with this people.
My domain is back up. The next day I look at my account and, you guessed it, they took 2 payments from my bank account.
I had to call them 7, I repeat, 7 times before I FINALLY get a refund for one of the payments. When I get my refund my domain goes down for a few hours in the middle of the night, I am alerted by my site monitor, then it is reinstated. When I call to ask what happened they deny all knowledge. Their DNS systems are substandard and prone to being down randomly, I have come to accept this.
The worst company I have EVER EVER dealt with. The cost me thousands of dollars in costs and lost revenue. Please don't make the same mistake as me and just go ANYWHERE else.
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