web.com review

9 user reviews, 1 support response, 0 testimonials, 8 products, 0 promotions, 4 social accounts, 1791 domains, 197637 hosted, Alexa #30468, listed 2005 (#2241)

Most Recent Customer Reviews

budd2id (budd2id@y...) / balitourinfo.com
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Fraud... horrible
Three months ago I hired hosting at web.com and I must pay $12.55 for hiring it a year. But right after that every month they charge me $12.55 and deduct it right from my credit card. When I complained they didn't give any response up to now. It's Fraud. Never use this web.com. It is just another way to trap customer by promoting a cheap web hosting service. Be careful they will steal your money every month buy trapping customer. They don’t care about the complain of customer all over the world. They might just simply gives respond on public forum by saying that web.com is best and doing good service. Never believe in review that web.com is good. They might pay people to write any thing good about this company. Or the employees themselves write something good and pretend to be their customer. Never ever use web.com. They are thief and will steal your money every month. The best way to stop it just block your credit card, and they will not be able to deduct your money any more. This [read more...]
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Customer Relation
Overly expensive for anything but the basic accounts. VPS is the most expensive in the country with almost no features and space at around 2 GB ($79 for 2GB of space! for a VPS)??? Cancellation of the account has taken almost two weeks and they charged the credit card after the cancellation.
ITPro (datasyssmchu@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Just took three weeks to cancel one domain. Liars and half truths to keep your account through the “end-of-life” department.

Just use your common sense why they would have to create a department to try to hail-mary you into staying…their products and services suck.

Two more domains to go and we too will be free. We use to have over 25 active domains with Interland. Soon there was none.
MORE REVIEWS
Listed and verified since 2005
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Editorial Review

Web.com is part of Web.com, Services: Web HostingDomain RegistrationWebsite BuilderSSL Certificates

A decade of leadership - The simplest name on the web.

At Web.com, our name doesn't just say what we do, it says a lot about how we do it. We package and deliver our products to be simple, just like our name. That means simple to understand, simple to buy and even simpler to use.
Company Overview

Web.com (Nasdaq: WWWW) is a leading provider of online marketing services for small businesses, offering a full suite of solutions that make it fast, easy and cost-effective to attract and convert new customers on the web. Web.com offers a full range of web services, including website design and publishing, online marketing and advertising, search engine optimization, lead generation and e-commerce solutions for every stage of the small business lifecycle. In fact, more than 15 million successful websites have been created with Web.com tools and services!

Web.com offers a complete suite of small business web hosting services to build and power your web presence. From Developer Solutions, Microsoft Hosted Exchange to full eCommerce packages, we are the one-stop answer for all of your online essentials.

Products and Services

A website is only as good as the services and support behind it. Web.com has combined professional web design, on-demand website modifications and cutting-edge online marketing services to help businesses succeed online. And with our first-class customer support and easy-to-use reporting tools, Web.com is dedicated to helping customers make the most out of their website investment every step of the way. Our products include:

* Professional Website Design
* Website Marketing to Attract and Convert Qualified Prospects
* Real-time Reporting of Website Traffic and Marketing Results
* A Dedicated Team of Web Experts


Why Web.com?
As a web hosting industry leader for more than a decade, Web.com's website hosting plans include all the features and tools website developers need to be successful. Our secure, redundant clustered web hosting environment is ideal when you and your clients demand reliable web hosting that's also affordable web hosting. Best of all, many of our web developer customers are also resellers of our small business marketing solutions, which are a great way for you to make money with our website design and web publishing, online marketing, search engine marketing, website hosting, business email, domain name registration and ecommerce services specifically designed for small business
owners.

Small Business Website Hosting
You have better things to worry about than your website hosting. Web.com's secure and reliable web hosting services provide everything you need to create and manage a successful website, including the backing of our first rate web hosting tech support team. Web.com isn't just a leader in website hosting, we actually pioneered the web hosting industry with more than 21 web hosting infrastructure and service delivery patents. Today, with web hosting features that include PHP 5, Python 2.4, Perl 5 MySQL 5 and ASP.NET 3.5, it's no surprise more than 4 million websites have trusted Web.com to keep them up and running!

Developer Solutions Web Hosting

Linux & Windows Hosting Plans

Unlimited storage, unlimited transfer and multi-domain hosting with all of the reliability of a dedicated server and enterprise grade technology in a clustered website hosting platform. It's easy to build and maintain a great web presence with the assurance that Web.com powers your site. All for only $11.95 per month.

Microsoft Hosted Exchange

With Microsoft Exchange's managed email service, stay in touch and on point with real time synchronization of your e-mail, files, calendars and contacts. Plus you get the freedom to access all of your data from your desktop, laptop and mobile devices. FREE 30 day trial then as low as $8.95 per month.

Domain Name Registration

Register a domain and manage your account through our easy-to-use control panel, get 24/7 support and the option to add private domain registration from Perfect Privacy. Domains as low as $37.00 per year or get a FREE domain name when you sign up for a Linux or Windows web hosting plan.

Reliability

- Redundant Infrastructure for superior uptimeTier 1 backbone connections to the Internet and multiple OC-48 Internet connections
- Clustered solution for increased reliability
- State-of-the-art Tier 4 Data Center
- Redundant diesel generator backup
- UPS battery backup
- HVAC cooling with humidity control
- VESDA system fire protection
- 24x7 physical security

Conclusion

Useful links:
Websites
Marketing
eCommerce
Web Hosting
Exchange Hosting
Advice & Resources
FAQ

Special pages


web.com Cover
Website research for Web.com on November 27, 2011 by WebHostingTop

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PlansWebsite Products

Shared - Linux Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
EssentialfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Wordpress, Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

For small business owners who want websites that have basic content with limited multimedia.

FTP Accounts 25
Emailboxes 100 Multi user
Plan URL : http://www.web.com/hosting/website-hosting
$5.95/mo.
($ 12.95 after first term)
300 GBunmetered 1 / unlimited
ProfessionalfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Wordpress, Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

For small-to-medium business owners who want a website with dynamic content.

FTP Accounts 50
Emailboxes 500
Plan URL : http://www.web.com/hosting/unixfeatures.aspx
$7.95/mo.
($ 18.95 after first term)
500 GBunmetered 1 / unlimited
PremiumfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Wordpress, Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

For small-to-medium business owners who want to manage multiple large high-traffic websites on a single platform.

FTP Accounts Unlimited
Emailboxes 1000
Plan URL : http://www.web.com/hosting/unixfeatures.aspx
$9.95/mo.
($ 36.95 after first term)
unlimitedunmetered 1 / unlimited
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Distinguish your name using detailed extensions like .company, .solutions, .expert, or .attorney

Own different versions of your domain name to ensure customers find you, not an imposter.

Keep it short. Long names are difficult to [...]
Plan URL : http://www.web.com/products/domains
on request
SSL Certificates Keep mouse
over features!
Price Updated
Essential SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1

We all need validation
SSL icons indicate your site is safe
Customers will be looking for it

Elevate your search ranking
Adds to search engine favorabilty
Browsers mark unsecured pages containing password or credit card input fields as [...]
Plan URL : https://www.web.com/websites/make-my-website-secure
$27.99/yr. / 1
Premium SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Plan URL : https://www.web.com/websites/make-my-website-secure
$79.99/yr. / 1
Wildcard SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Plan URL : https://www.web.com/websites/make-my-website-secure
$289.99/yr. / unlimited
Extended Validation SSLfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Plan URL : https://www.web.com/websites/make-my-website-secure
$479.99/yr. / 1

Marketing information is managed by support@w... [login] | Last company update:

Web stats

Targeting: United States
Details for https://www.web.com/
Website DNS: 2.ns.web.com => 205.178.170.10 ( Jacksonville ) / Network Solutions LLC - networksolutions.com
1.ns.web.com => 64.69.208.141 ( Jacksonville ) / Web.com Group Inc.
MX::mx.myregisteredsite.com => 64.69.222.10 ( Jacksonville ) / Web.com Group Inc.
Server Software: Apache/2.4.6 (Red Hat Enterprise Linux) OpenSSL/1.0.1e-fips Communique/4.2.2
Website IP: 216.21.227.86
IP Location Country/State/City: United states / Florida / Jacksonville - see top providers in United States, Florida
ISP Name / ISP URL: Register.com Inc / register.com

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News / Press release

Web.com has Announced it will Acquire Donweb.com - Donweb.com will be acquired by Web.com according to a recent announcement. The goal through the acquisition for Web.com is to drive international growth. With a large base of small business customers found in Latin America, the company believes this is a step towards reaching these customers.
Web.com is headquartered in Jacksonville, Florida, while Donweb.com is headquartered in Santa Fe, Argentina. Web.com offers services for small businesses, which allow for website building and design, along
Web.com Picks CodeGuard for Website Backup Services - CodeGuard has announced on Monday that it has been chosen by Web.com to bring its suite of website backup services to its hosting customers. “At web.com, we're committed to our customers' online security. As a result, we are actively expanding the portfolio of high quality security products we offer our customers,” Dave Idle, Vice President, Marketing and Product Management, for Web.com said. “As we searched for a website backup solution for our customer base, CodeGuard became the clear ...
CodeGuard Selected by Web.com for Backup Services - CodeGuard, an Atlanta-based firm was selected by Web.com to handle the backup services for their hosting customers. Now, customers of Web.com can choose from many CodeGuard service packages including daily website monitoring, automated plugin updates for WordPress, 1-click restore and much more.
Web.com was looking for a way to expand their portfolio and provide a better security product. They selected CodeGuard because of their experience and reputation in this space.
.
[search all web.com news]

Social Networks

https://www.linkedin.com/company/website-pros
Web.com (est. 1997) is a Public Company entity having 10043 followers on LinkedIn and 1001-5000 employees, industry Internet.
Web.com Blog  (RSS error) Blog added on 2011 Nov, with total 787 articles, language en-US. See recent blogs summary posts:
- Business Interruption Insurance – what you need to know - The scope of business insurance has developed over time from physical property insurance to now include Business Interruption (BI) Insurance as well as ‘time element' coverages. Traditional property d
- How to avoid cash flow problems when taking on a large contract as a small business - New, large contracts are every small business' dream. Yet they can turn into a nightmare if the customer is a slow payer – or even worse, a non-payer. In fact, nearly 75% of self-employed people state
- Appetizing Menus: The Restaurant’s Ultimate Marketing Tool - From a business point of view, a restaurant isn't just a place where people go to buy food and eat. It's where people experience a whole new place where they can enjoy themselves while eating deliciou

Domains trend


Web.com domain trend

ReviewsCustomer Ratings

The quick stats of Web.com profile shows a note average of 3.2 out of 10, counting 9 opinions. (few listed on the top of the page)
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(2 = 22.22%)
(1 = 11.11%)
(6 = 66.67%)
matt gilmore (mattexkgil@g...) / google.com
Time Hosted: over 3 years
Global rating
This service is ok if everything is working. But God help you if you need to speak with anyone is support or billing. The support hours are joke and often no one will even answer the phone, there is no support que, just a message saying" no one is available to take your call".
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Cost
Customer Relation
This is the worst possible company to deal with. They were very quick to get my credit card and charge it but the service was horrible or non existent. They told me my signature website would take 7-10 days. After a month they had not provided me with ANYTHING. I tried to e-mail them, no response, call and ask for a supervisor, they are not available. All you hear from them is apologies and nothing else. I had asked for a refund on my $599.00 they told me it would be back in my account within 3-5 days. 9 days later I called and I was told that nobody had posted a refund.... even though the service was never completed and I had backed out of them building it for me. My business has lost revenue because we had switched our name and our marketing team had no website to refer to for 3 weeks.
Gene (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have had my ups and downs with Web.com, but I can say that overall I have been pretty pleased with my experience. I always receive a follow up message after submitting a trouble ticket, I am greeted with a knowledgeable support rep after my tickets are escalated, and I have yet to encounter any billing issues. My site has never been down in the three years that I've hosted with Web.com, and I've had over a 99% uptime achieved.
Dan (bongwater1234567@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
These guys are the worst. The only reason that I have stayed with them so long is it's a pain to change everything over, but my experience this past week has been typical whenever tech support is needed.

They recently migrated my site to a new OS...ever since they touched it 5 days ago my site has been down. Tech support has been useless, and since I work in the IT field myself I have a true understanding of just hoe LITTLE their tech support personnel know.

I can also vouch for Maria's comments about billing with them. It is a NIGHTMARE. It took almost a year for me to get some charges reversed. A few years back after they did an email conversion I tried getting a hold of one of their customer "Advocates". I explained to this person that since they hosed up my email for 2 weeks that they owed me money off my next bill because they failed to provide services as per the contract. She told me that email wasn't included in the contract and that they don't back up emails.
Web.com is under new management.
Customer service representative (Eugene O'Rourke - eorourke@w..., ).
Maria Bermudez (ab3256@c...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
This company has been nothing but a headache for me. I originally bought the software from staples for a little over 80.00 dollars. I signed up online to start my website for the value hosting, printed a receipt for what was to be a charge of 139.90 only on my credit card, I find out that they charged my credit card 799.00. Now try getting a refund on this amount. It was practically like pulling teeth. I finally get my refund, after horrible customer service, for what was supposed to be a web hosting plan for 2 years from a online sitebuilder Box plan. I have lost my trust at this point in this company, but I have paid my fees and I decide to continue with the site. Instead of getting 2 years, I then lose a year for changing domain names, for which they charged me twice, no explanation was offered for this free charge for all on my credit card. They stated they would credit me and used it as part of domain renewal for two years and again I was not covered for two years, just [read more...]
JLT (jlt@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Great place to host your site. Easy and simple for small businesses.

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