IONOS Review 2026. Is ionos.com good web hosting in United States?

125 user reviews; 6 support responses; 4 testimonials; 51 products, 0 promotions, 11 social accounts, Semrush #4695; 📆 listed 2005 (#2616)

👪 Most Recent Customer Reviews

📅 Mar 14, 2026

-anonymous- (-hidden-) / private.com

😠 Absolutely the WORST customer service team, I would guess that they are in India from the names I have seen
They never read emails or notes between the support staff
NEVER use a credit card with them as they will automatically charge you full price and they also moe you up to the most expensive options, plus they add extras after your "deal" has run its course. It is absolutely impossible to get a credit from them if this happens to you. [ionos.ca]

📅 Mar 2, 2022

-anonymous- (christylynn78@g...) / no.thanks

😠 Deceptive pricing & poor support. Initially cost about half as much as competitors, ended up paying 3x as much as better web host services. Their support "team" also doesn't know how to properly communicate via phone or email. Definitely would NOT recommend.

📅 Dec 14, 2021

-anonymous- (ymachete@g...)

😠 company of thieves
They are a company of thieves. months ago I ordered a dedicated server for a project, but the project was canceled and therefore I ordered to cancel the server, according to the panel the server was canceled and my account was deleted, three months later I find a surprise in my paypal account of 65 usd , which is the price of the server. To my understanding, the cancellation had already been processed, but it wasn't, the account was still active in the background so they never did their job. I talk to the billing, cancel and support department, and they tell me that they cannot return the money for their 1 month policy and that had already passed three months. I do not recommend that company, they are thieves and liars.

MORE REVIEWS

📄 Editorial Review

🔃 IONOS is part of United Internet
(3*) 🔧 Services: Web HostingDomain RegistrationSSL CertificatesData Center ICANN registrar Own datacenter
⇔ Redirected domains: oneandone.com 1and1.info 1and1.it 1and1.ca 1and1.com ui-dns.com ui-dns.co.uk ui-dns.org ui-dns.biz ui-dns.de profitbricks.com ionos.eu ionos.nl ionos.cz ionos.sk ionos.pt ionos.pl ionos.in ionos.it1 ionos.ca ionos.it
IONOS is one of Europe’s largest hosting and cloud providers, with roots going back to 1988, when Ralph Dommermuth founded 1&1 in Montabaur, Germany. The company grew from a German internet and hosting brand into a major international provider serving individuals, small businesses, developers, agencies, enterprises, and public-sector organizations.

The modern IONOS identity comes from the evolution of 1&1 and the integration of ProfitBricks, the Berlin-based cloud infrastructure company founded in 2010 and acquired by United Internet in 2017. This combination gave IONOS a stronger position beyond classic hosting, especially in cloud infrastructure, scalable servers, enterprise IaaS, and data-center-driven services. IONOS Group SE completed its Frankfurt Stock Exchange IPO in 2023, while United Internet AG remains the principal shareholder.

IONOS has also expanded through several important acquisitions, including Fasthosts in 2006, Arsys in 2013, home.pl in 2015, STRATO and ProfitBricks in 2017, World4You in 2018, and we22 in 2021. These additions helped build a broad European hosting footprint across domains, websites, cloud, email, and infrastructure services.

At the end of 2025, IONOS Group had around 6.63 million customers, more than 4,100 employees, and annual revenue above €1.3 billion. The group manages approximately 22 million domains, placing it among the largest domain and hosting platforms in Europe.

The product portfolio is very broad. IONOS is not only a shared hosting company; they cover Domains, Web Hosting, WordPress Hosting, WooCommerce Hosting, Joomla Hosting, PrestaShop Hosting, Website Builder, Online Store, Professional Email, Hosted Microsoft Exchange, Microsoft 365, Google Workspace, SSL Certificates, VPS, Dedicated Servers, Bare Metal Cloud, Cloud Servers, Managed Kubernetes, Cloud Databases, Object Storage, Block Storage, CDN, DNS, Backup, Security, AI Website Builder, AI App & Site Builder, and GPU / AI infrastructure.

For classic web hosting customers, IONOS offers Linux-based shared hosting with SSD or NVMe storage depending on the product line, free SSL, professional email, databases, SSH, SFTP, Git, WP-CLI, one-click applications, daily recovery points, malware scanning on selected plans, and scalable performance levels. WordPress plans add a more managed environment with automatic updates, backup features, vulnerability checks, malware protection, and a dedicated WordPress Website Cockpit.

The server range is also extensive. VPS Hosting includes Linux or Windows options, NVMe storage, root access, unlimited traffic, IPv4 and IPv6, firewall management, snapshots/images, private networking, and optional backups. Dedicated Servers are available with AMD, Intel, GPU, storage-heavy, and value configurations. These servers suit customers who need predictable performance, full hardware resources, RAID options, or more control than a shared platform can offer.

IONOS Cloud is the more advanced side of the company. It includes dedicated-core and vCPU cloud servers, Cloud Cubes, bare metal servers, GPU resources, Managed Kubernetes, container registries, managed databases, Kafka, block storage, object storage, NFS, backup, DNS, CDN, DDoS protection, load balancers, NAT gateways, VPN gateways, logging, monitoring, AI Model Hub, and other infrastructure services. This makes IONOS more capable than a budget host that only sells cPanel shared hosting and a few VPS plans.

The website builder and e-commerce products are also important for small businesses. IONOS offers an AI Website Builder, online store plans, online booking, AI text and image creation, SEO tools, analytics, email marketing, social selling, marketplace connections, and professional website design or migration services. These products are aimed at customers who want a complete business website without managing WordPress or server software.

The company operates through multiple localized websites, including ionos.com for the United States, ionos.de for Germany, ionos.co.uk for the United Kingdom, ionos.fr for France, ionos.es for Spain, ionos.it for Italy, ionos.ca for Canada, and other country-specific portals. The US website is available in English, with a separate Spanish-language version, but they offer separate domain names and even dedicated offices for individual country markets as follows: ionos.com for English-speaking markets, ionos.de for Germany, ionos.at for Austria, ionos.uk for the United Kingdom, ionos.es for Spain, ionos.mx for Mexico, ionos.fr for France, ionos.ca for Canada, ionos.ro for Romania, and ionos.hu for Hungary. Product prices and currencies vary by country, with USD on the US site and local currencies such as EUR, GBP, CAD, or MXN on regional versions.

IONOS has a modern, responsive website and a well-developed commercial platform. The main downside is complexity. Because the catalog is very large, customers need to pay attention to introductory prices, renewal prices, optional services, contract terms, included licenses, backup details, and the correct control panel for each product. Still, the company’s scale, long history, infrastructure depth, and product coverage make it one of the strongest hosting choices for customers who want room to grow.

💰 Price & Cost

IONOS is known for very aggressive introductory pricing. On the US website, shared web hosting starts from low first-term prices, with renewal rates clearly higher after the promotional period. The main shared hosting range includes Essential, Starter, Plus, and Ultimate, with features scaling from one website and limited storage to unlimited websites, higher performance, wildcard SSL, email, daily recovery, databases, and developer tools.

WordPress hosting follows a similar pricing model. Entry-level plans are inexpensive during the first year, while higher plans add more storage, more email accounts, better performance, AI tools, stronger malware protection, and additional management features. The low first-year price is attractive, but the renewal cost matters for long-term budgeting.

IONOS VPS pricing is one of the strongest parts of the catalog. Smaller VPS plans start at very low monthly prices, especially during promotional periods, while larger VPS configurations add more vCPU resources, RAM, and NVMe storage. Windows VPS options normally cost more because of licensing. Plesk, additional IPv4 addresses, backup storage, and other optional services can increase the final price.

Dedicated servers begin at a higher monthly level and vary widely depending on CPU, RAM, storage, RAID, GPU, operating system, control panel, and backup requirements. Customers can choose budget-friendly value servers, higher-performance AMD or Intel machines, GPU servers, or large-storage systems.

IONOS Cloud uses consumption-based pricing for compute, memory, storage, networking, and managed services. This is better suited to businesses, developers, and enterprise users that need flexible infrastructure rather than fixed shared hosting. One-year and three-year Cloud Savings Plans are available for more predictable workloads.

A 30-day money-back guarantee applies to many eligible hosting, WordPress, VPS, website builder, and related packages. Domains, certificates, consumed cloud resources, third-party licenses, extended contracts, and special services can follow different refund rules. Customers should check the exact guarantee and cancellation terms for the selected product before ordering.

US customers can pay by credit card or PayPal. Taxes may be added depending on location. Most services renew automatically unless cancellation or renewal settings are changed in time.

The main pricing advantage is clear: IONOS gives customers a low-cost entry point into hosting, WordPress, VPS, domains, email, and websites. The main caution is also clear: renewal prices are often much higher than the first-term offer, so the long-term cost matters more than the first invoice.

🏢 Data Center

IONOS has a substantial infrastructure footprint, with a mix of owned data centers and colocation facilities. IONOS Group operates 32 data centers, including nine fully owned facilities and 23 colocation locations. This gives IONOS more infrastructure depth than hosting companies that rely entirely on rented third-party platforms.

IONOS Cloud data-center regions include Frankfurt am Main, Berlin, Paris, London, Worcester, Logroño, Las Vegas, Newark, and Lenexa. Product availability depends on the specific service. VPS and dedicated server customers may see location options across the United States, Germany, France, Spain, and the United Kingdom, depending on configuration.

The Frankfurt cloud environment includes infrastructure with Equinix, using strong physical security, redundant power, UPS systems, emergency generators, controlled access, monitoring, and carrier connectivity. The broader IONOS platform uses redundant power, cooling, DDoS protection, firewalls, monitoring, intrusion prevention, and geo-redundant architecture for eligible hosting services.

IONOS provides strong availability commitments. Web hosting uses geo-redundant infrastructure and reaches over 99.99% uptime. VPS plans include 99.99% availability, while the dedicated server platform reaches over 99.995% server availability. The exact SLA, exclusions, maintenance rules, and credits depend on the product ordered.

The cloud network uses AS8560 for IONOS Cloud routing and Bring Your Own IP services. BYOIP and BYOASN configurations require RPKI validation, which helps protect routing integrity and reduces the risk of unauthorized route announcements.

Sustainability is another important infrastructure element. The company’s owned data centers use renewable electricity, and owned facilities are covered by ISO 14001 environmental and ISO 50001 energy-management systems. Several facilities also use onsite photovoltaic generation and backup-generation improvements, while colocation suppliers are progressively moving toward renewable electricity coverage.

✍️ Customer Support

IONOS provides 24/7 customer support through telephone, live chat, and online help resources. The US support number is +1-484-424-7392. Cloud infrastructure customers also have separate technical support paths for IONOS Cloud services.

The Personal Consultant service remains one of the company’s most recognizable support features. Customers can receive a recurring contact for account guidance, product selection, setup questions, and troubleshooting. This is useful for small businesses that prefer a familiar support contact instead of starting every case from zero.

The Help Center is extensive and covers domains, DNS, email, hosting, WordPress, databases, SSL, billing, account management, website builder, VPS, dedicated servers, and cloud products. IONOS Cloud has separate technical documentation for APIs, Kubernetes, networking, storage, databases, backup, and the Data Center Designer.

Support expectations should be realistic for unmanaged products. Shared hosting, WordPress, websites, email, and control-panel services are easier for ordinary users. VPS, cloud, and dedicated servers require more technical responsibility. Customers with root access are responsible for operating-system configuration, software installation, updates, security hardening, backups, and application-level problems unless they purchase additional management or expert help.

🔨 Control Panel

IONOS does not use cPanel for its standard shared hosting platform. Most domains, hosting contracts, email accounts, databases, SSL certificates, billing, and account settings are managed through the proprietary IONOS Control Panel. This keeps many services under one login and is practical for customers using several IONOS products together.

WordPress plans include the Website Cockpit, which centralizes WordPress status, updates, security checks, performance tools, backups, and related management tasks.

VPS and dedicated servers use Cloud Panel for server deployment, IP management, firewall rules, images, storage, networking, monitoring, and recovery functions. Customers should understand that Cloud Panel is not the same as cPanel; it manages server infrastructure rather than every website-level function.

IONOS Cloud uses the Data Center Designer, also known as DCD. This graphical interface lets customers build virtual data centers by arranging compute, storage, networking, load balancing, Kubernetes, and other cloud components. APIs, SDKs, Terraform, and automation tools are also available for customers who prefer infrastructure-as-code.

Plesk is available for some server products and can be included or purchased depending on the package. It is not universally included with every IONOS service. Customers moving from classic cPanel hosting should expect a different workflow, especially when moving between IONOS Control Panel, Cloud Panel, Plesk, and Data Center Designer.

🎯 Conclusion

IONOS is a very strong choice for customers who want a hosting provider with real scale, long history, international reach, and a wide product path from simple websites to advanced infrastructure. It works well for small businesses that need domains, email, SSL, WordPress, a website builder, or an online store, but it also has enough depth for VPS, dedicated servers, Kubernetes, databases, object storage, GPU servers, and cloud architecture.

The strongest advantages are the broad product portfolio, low introductory prices, large domain base, 24/7 support, personal consultant option, geo-redundant hosting, owned data-center infrastructure, strong availability guarantees, and serious cloud capabilities. IONOS can support a customer from a basic first website to a complex cloud deployment without forcing an immediate provider change.

The weaker points are mostly related to complexity. Renewal prices are higher than promotional offers, optional add-ons can change the final cost, and the different control panels may require adjustment. VPS, dedicated, and cloud customers also need enough technical knowledge to manage their systems properly.

Overall, IONOS remains one of the most complete hosting and cloud providers for customers in Europe and North America. It is especially suitable for users who want a large, established provider with competitive entry pricing, strong infrastructure, many upgrade paths, and a serious long-term platform behind the account.

🌏 Server locations:

Chicago New York Washington Kansas City London Amsterdam Paris Karlsruhe Frankfurt am Main Munich
Datacenter locations for ionos.com

📢 Special pages

Website research for IONOS on July 10, 2026 by WebHostingTop

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Plans📤 IONOS Website Products

🔧 Shared - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Plus	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Plus: Extra power for demanding, memory-intensive sites Performance level 2 (Enhanced) Up to 6 GB RAM PHP memory limit 768 MB Unlimited websites Unlimited redundant storage Unlimited databases Enhanced CPU & MEM resources SSH, SFTP, WP-CLI [...] 🔗 Plan URL : https://www.ionos.com/hosting/web-hosting	$1.00/mo. ($ 12.00 after 12 mo.)	unlimited SSD	unmetered	Feb 2025	1 / unlimited
WordPress Grow	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % WordPress Grow: Faster loading and daily backups for growing sites 1 website 50 GB of SSD storage 15 GB RAM, 1 vCPU AI website creation AI chatbot Design library 5 email addresses Free domain Free SSL SiteAnalytics Customizable updates SSH, SFTP, [...] 🔗 Plan URL : https://www.ionos.com/hosting/wordpress-hosting	$1.00/mo. ($ 10.00 after 12 mo.)	50 GB SSD	unmetered	Feb 2025	1 / 1
Essential	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Essential Everything you need to host your first website Performance level 0 (Initial) Up to 512 MB RAM PHP memory limit 384 MB 1 website 10 GB redundant storage 10 databases Initial CPU & MEM resources SSH, SFTP, WP-CLI access Free domain [...] 🔗 Plan URL : https://www.ionos.com/hosting/web-hosting	$4.00/mo. ($ 6.00 after 12 mo.)	10 GB SSD	unmetered	Feb 2025	1 / 1
WordPress Start	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % WordPress Start: Everything you need for a small site or blog 1 website 25 GB of SSD storage 9 GB RAM, 1 vCPU AI website creation AI chatbot Design library 1 email address Free domain Free SSL SiteAnalytics Customizable updates SSH, SFTP, WP-CLI [...] 🔗 Plan URL : https://www.ionos.com/hosting/wordpress-hosting	$5.00/mo. ($ 6.00 after 12 mo.)	25 GB SSD	unmetered	Feb 2025	1 / 1
Starter	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 10 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Starter: More capacity, ideal for growing websites Performance level 1 (Basic) Up to 512 MB RAM PHP memory limit 384 MB 10 websites 100 GB redundant storage 50 databases Basic CPU & MEM resources SSH, SFTP, WP-CLI access Free domain for 1 [...] 🔗 Plan URL : https://www.ionos.com/hosting/web-hosting	$6.00/mo. ($ 8.00 after 12 mo.)	100 GB SSD	unmetered	Feb 2025	1 / 10
Ultimate	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Ultimate: Peak performance for high-traffic or eCommerce sites Performance level 5 (Maximum) Up to 19 GB RAM PHP memory limit 896 MB Unlimited websites Unlimited redundant storage Unlimited databases Maximum CPU & MEM resources SSH, SFTP, [...] 🔗 Plan URL : https://www.ionos.com/hosting/web-hosting	$10.00/mo. ($ 16.00 after 12 mo.)	unlimited SSD	unmetered	Feb 2025	1 / unlimited
WordPress Boost	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % WordPress Boost: Maximum performance, plus advanced AI content creation features 1 website 75 GB of SSD storage 20 GB RAM, 1 vCPU AI website & content creation AI chatbot Design library 10 email addresses Free domain Free SSL SiteAnalytics [...] 🔗 Plan URL : https://www.ionos.com/hosting/wordpress-hosting	$12.00/mo. ($ 15.00 after 12 mo.)	75 GB SSD	unmetered	Feb 2025	1 / 1
🔧 Shared - 💻 Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Business	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Business: For one website or project Windows Server 2022 ASP.NET 4.8, .NET 8.0 PHP 8.3 Updated security features Best for 1 website 100 GB storage 25 MS SQL databases (2 GB SSD) Free domain for 1 year Professional email Free SSL certificate 24.7 [...] 🔗 Plan URL : https://www.ionos.com/hosting/windows-hosting	$6.00/mo. ($ 12.00 after 6 mo.)	100 GB SSD	unmetered	Feb 2025	1 / 1
Pro	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 5 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Pro: For larger web projects Windows Server 2022 ASP.NET 4.8, .NET 8.0 PHP 8.3 Updated security features Best for up to 5 websites 250 GB storage 100 MS SQL databases (2 GB SSD) Free domain for 1 year Professional email Free SSL certificate 24.7 [...] 🔗 Plan URL : https://www.ionos.com/hosting/windows-hosting	$7.00/mo. ($ 14.00 after 6 mo.)	250 GB SSD	unmetered	Feb 2025	1 / 5
Expert	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 50 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Expert: For multiple large web projects Windows Server 2022 ASP.NET 4.8, .NET 8.0 PHP 8.3 Updated security features Best for up to 50 websites 500 GB storage 500 MS SQL databases (2 GB SSD) Free domain for 1 year Professional email Free SSL [...] 🔗 Plan URL : https://www.ionos.com/hosting/windows-hosting	$11.00/mo. ($ 22.00 after 6 mo.)	500 GB SSD	unmetered	Feb 2025	1 / 50
🔧 Dedicated - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
L-16 SSD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : Intel Xeon E3-1230 v6 4 Cores x 3.5 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Unlimited traffic Full root access, Plesk, SSL Secure. ISO-certified data centers 1 IPv4 address per server included Additional IPv4 addresses (optional) - $5/month 24/7 expert support === IONOS is a well-established provider of dedicated server [...] 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$55.00/mo. ($ 85.00 after 24 mo.)	480 GB SSD	unmetered	Feb 2025	16 GB / 1
L-32 SSD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : Intel Xeon E3-1230 v6 4 Cores x 3.5 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$61.00/mo. ($ 95.00 after 24 mo.)	480 GB SSD	unmetered	Feb 2025	32 GB / 1
XL-32 SSD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$84.00/mo. ($ 130.00 after 24 mo.)	800 GB SSD	unmetered	Feb 2025	32 GB / 1
XL-32 NVMe	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$91.00/mo. ($ 140.00 after 24 mo.)	1000 GB SSD NVMe	unmetered	Feb 2025	32 GB / 1
XL-64 SSD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 64000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$103.00/mo. ($ 160.00 after 24 mo.)	800 GB SSD	unmetered	Feb 2025	64 GB / 1
XL-64 NVMe	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk, VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 64000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$110.00/mo. ($ 170.00 after 24 mo.)	1000 GB SSD NVMe	unmetered	Feb 2025	64 GB / 1
🔧 Dedicated - 💻 Linux/Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
L-16 HDD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : Intel Xeon E3-1230 v6 4 Cores x 3.5 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$48.00/mo. ($ 75.00 after 24 mo.)	1000 GB	unmetered	Feb 2025	16 GB / 1
L-32 HDD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : Intel Xeon E3-1230 v6 4 Cores x 3.5 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$55.00/mo. ($ 85.00 after 24 mo.)	1000 GB	unmetered	Feb 2025	32 GB / 1
XL-32 HDD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$71.00/mo. ($ 110.00 after 24 mo.)	1000 GB	unmetered	Feb 2025	32 GB / 1
XL-64 HDD	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel, Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 64000 MB 💪 CPU : Intel Xeon E3-1270 v6 4 Cores x 3.8 GHz 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/value-dedicated-server	$91.00/mo. ($ 140.00 after 24 mo.)	1000 GB	unmetered	Feb 2025	64 GB / 1
🔧 Exchange - 💻 Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Microsoft Exchange 2019	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Microsoft Exchange 2019 The world's leading email and calender solution 1 user - $4.50 5 users - $40 10 users - $70 50 GB Exchange email account Microsoft Outlook 2019 & Outlook on the web (OWA) Real-time data sync on all devices Team [...] 🔗 Plan URL : https://www.ionos.com/office-solutions/microsoft-exchange	$4.50/mo. ($ 9.00 after 6 mo.)	50 GB SSD	unmetered	Feb 2025	1 / 1
🔧 VPS - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
VPS Linux XS	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 1000 MB 💪 CPU : 1 vCore 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Latest versions of AlmaLinux, Debian, Rocky Linux, and Ubuntu Minimum contract duration: Choose a monthly or annual term Billing method: Pre-paid Cancellation 1-month contracts: Cancel monthly 12-month contracts: Cancel after 12 months, then [...] 🔗 Plan URL : https://www.ionos.com/servers/vps	$2.00/mo.	10 GB SSD NVMe	unmetered	Feb 2025	1 GB / 1
VPS Linux S	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 2 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/vps	$3.00/mo. ($ 5.00 after 6 mo.)	80 GB SSD NVMe	unmetered	Feb 2025	2 GB / 1
VPS Linux M	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 2 vCores CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/vps	$6.00/mo. ($ 9.00 after 6 mo.)	120 GB SSD NVMe	unmetered	Feb 2025	4 GB / 1
VPS Linux L	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 4 vCores CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/vps	$10.00/mo. ($ 15.00 after 6 mo.)	240 GB SSD NVMe	unmetered	Feb 2025	8 GB / 1
VPS Linux XL	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 8 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/vps	$15.00/mo. ($ 28.00 after 6 mo.)	480 GB SSD	unmetered	Feb 2025	16 GB / 1
VPS Linux XXL	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 24000 MB 💪 CPU : 12 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/vps	$30.00/mo. ($ 50.00 after 6 mo.)	720 GB SSD	unmetered	Feb 2025	24 GB / 1
🔧 VPS - 💻 Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
VPS Windows S	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 2 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Windows Server 2019, Windows Server 2022 Minimum contract duration: Choose a monthly or annual term Billing method: Pre-paid Cancellation 1-month contracts: Cancel monthly 12-month contracts: Cancel after 12 months, then monthly 24/7 expert [...] 🔗 Plan URL : https://www.ionos.com/servers/windows-vps	$12.00/mo. ($ 15.00 after 6 mo.)	80 GB SSD NVMe	unmetered	Feb 2025	2 GB / 1
VPS Windows M	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 2 vCores CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/windows-vps	$16.00/mo. ($ 20.00 after 6 mo.)	160 GB SSD NVMe	unmetered	Feb 2025	4 GB / 1
VPS Windows L	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 4 vCores CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/windows-vps	$30.00/mo. ($ 35.00 after 6 mo.)	240 GB SSD NVMe	unmetered	Feb 2025	8 GB / 1
VPS Windows XL	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 8 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/windows-vps	$55.00/mo. ($ 68.00 after 6 mo.)	320 GB SSD	unmetered	Feb 2025	16 GB / 1
VPS Windows XXL	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : Plesk ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 24000 MB 💪 CPU : 12 vCores 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/servers/windows-vps	$90.00/mo. ($ 110.00 after 6 mo.)	625 GB SSD	unmetered	Feb 2025	24 GB / 1
🔧 Cloud - 💻 Linux/Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🔋 RAM / 📌 Dedicated IPs
Basic Cube XS	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 1 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Live scaling & full root access Leading server platform availability US-based, ISO-certified data centers Windows license fees: $5.69/month === IONOS Cloud Servers offer a flexible and powerful solution for your computing needs. Designed for [...] 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$5.76/mo.	60 GB SSD	unmetered	Feb 2025	2 GB / 1
Basic Cube S	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 2 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$10.08/mo.	120 GB SSD	unmetered	Feb 2025	4 GB / 1
Memory Cube S	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 2 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$13.68/mo.	120 GB SSD	unmetered	Feb 2025	8 GB / 1
Basic Cube M	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 8000 MB 💪 CPU : 4 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$18.72/mo.	240 GB SSD	unmetered	Feb 2025	8 GB / 1
Memory Cube M	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 4 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$25.20/mo.	240 GB SSD	unmetered	Feb 2025	16 GB / 1
Basic Cube L	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 16000 MB 💪 CPU : 8 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$34.56/mo.	480 GB SSD	unmetered	Feb 2025	16 GB / 1
Memory Cube L	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : 8 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$48.24/mo.	480 GB SSD	unmetered	Feb 2025	32 GB / 1
Basic Cube XL	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 32000 MB 💪 CPU : 16 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$65.52/mo.	960 GB SSD	unmetered	Feb 2025	32 GB / 1
Memory Cube XL	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 64000 MB 💪 CPU : 16 vCPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % 🔗 Plan URL : https://www.ionos.com/cloud/cloud-servers	$90.00/mo.	960 GB SSD	unmetered	Feb 2025	64 GB / 1
🔧 Domains	Keep mouse over features!	💰Price			📆 Updated
.com	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : DNS ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 💰 Money-back guarantee : 0 days IONOS Domain Names: Affordable, Secure & Feature-Packed IONOS offers affordable domain registration with premium features included, making it easy to establish your online presence. Exclusive First-Year Discounts Discounted prices apply for [...] 🔗 Plan URL : https://www.ionos.com/domains/domain-names	$1.00/yr. ($ 20.00 after 12 mo.)			Feb 2025
🔧 SSL Certificates	Keep mouse over features!	💰Price			📆 Updated	🔐 Domains protected
SSL Starter	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 💰 Money-back guarantee : 0 days Avoid a non secure warning in your browser bar and gain visitors' trust with an SSL-encrypted website. An SSL certificate encrypts all information transmitted to and from your website, ensuring it is protected from third parties attempting to [...] 🔗 Plan URL : https://www.ionos.com/security/ssl-certificate	$25.00/yr.			Feb 2025	1
SSL Business	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 💰 Money-back guarantee : 0 days 🔗 Plan URL : https://www.ionos.com/security/ssl-certificate	$70.00/yr. ($ 80.00 after 12 mo.)			Feb 2025	1
SSL Premium	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : VMware ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 💰 Money-back guarantee : 0 days 🔗 Plan URL : https://www.ionos.com/security/ssl-certificate	$200.00/yr.			Feb 2025	1
🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Builder Plus	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % A powerful editor to customize your website design MyWebsite Now Plus is great for more creative freedom and online bookable services. Customize how your texts, images, and videos are shown on your website and grow your business with online [...] 🔗 Plan URL : https://www.ionos.com/websites/website-builder	$1.00/mo. ($ 18.00 after 12 mo.)	50 GB SSD	unmetered	Feb 2025	1
Builder Starter	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % An intuitive editor for beginners who want to get online quickly MyWebsite Now Starter is perfect for beginners and anyone looking to get online quickly. Simply choose from the existing templates, add your own content, and customize the layout and [...] 🔗 Plan URL : https://www.ionos.com/websites/website-builder	$6.00/mo. ($ 12.00 after 12 mo.)	10 GB SSD	unmetered	Feb 2025	1
Builder Pro	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7 🆓 Free domains : 1 📌 Dedicated IPs : 0 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % The perfect combo of a powerful editor and SEO Optimization Tool Pro includes all the perks of Plus but with the added bonus of an SEO Optimization Tool to help you rise through the ranks of Google. From idea to website in record time with our AI [...] 🔗 Plan URL : https://www.ionos.com/websites/website-builder	$17.00/mo. ($ 30.00 after 12 mo.)	unlimited SSD	unmetered	Feb 2025	1
🔧 Web Design	Keep mouse over features!	💰Price			📆 Updated
Website Design Service S	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Ideal for a straightforward website with minimal edits Design consultation and a website with 3 customized pages 1 website edit per quarter 1 free domain and 5 email accounts Maintenance service Professional design Tips via email === IONOS [...] 🔗 Plan URL : https://www.ionos.com/websites/custom-made-website	$45.00/mo. $199 Setup Fee			Feb 2025
Website Design Service M	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % Everything you need for a medium-sized website with regular edits (Special offer) Design consultation and a website with 5 customized pages 1 website edit per month 1 free domain and 5 email accounts Maintenance service Professional design Tips [...] 🔗 Plan URL : https://www.ionos.com/websites/custom-made-website	$65.00/mo.			Feb 2025
Website Design Service L	features *💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 💰 Money-back guarantee : 30 days 🚀 Uptime : 99.99 % The best choice if you want a large website with frequent edits Design consultation and a website with 7 customized pages Unlimited website edits 1 free domain and 5 email accounts Maintenance service Professional design Tips via email === IONOS [...] 🔗 Plan URL : https://www.ionos.com/websites/custom-made-website	$85.00/mo.			Feb 2025

Contact information is managed by ionos.com representatives online@1..., info@i..., jobby.cyriac@i... [login]

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📊 Web stats

📂 Details for https://www.ionos.com/
⚑ Targeting:	Canada, United Kingdom, United States
📥 Website DNS:	ns-1and1.ui-dns.org => 185.132.35.200 ( *Frankfurt am Main* ) / DNSAS (eBGP DNS) - fasthosts.co.uk ns-1and1.ui-dns.biz => 185.132.33.200 ( *Frankfurt am Main* ) / DNSAS (eBGP DNS) - fasthosts.co.uk ns-1and1.ui-dns.de => 185.132.32.200 ( *Frankfurt am Main* ) / DNSAS (eBGP DNS) - fasthosts.co.uk ns-1and1.ui-dns.com => 217.160.82.200 ( *Frankfurt am Main* ) / IONOS SE MX::mxint02.1and1.com => 212.227.17.17 ( *Essen* ) / IONOS SE MX::mxint01.1and1.com => 212.227.17.16 ( *Essen* ) / IONOS SE
🔨 Server Software:	Apache
📌 Website FIRST IP:	74.208.4.76 (ionos.com)
📍 IP localization:	United States, Missouri, Kansas City (downtown Kansas City) - see top providers in United States, Missouri
🔗 ISP Name, URL:	IONOS SE, ionos.com
📌 Website Extra IPs:	74.208.4.77 ( Kansas City (Downtown Kansas City), Missouri ) IONOS SE - ionos.com

✅ Customer testimonials

1and1 helped me put image to reality with their easy, efficient and very cheap managed WP. The 1 year introductory trial has made it affordable whilst I find my feet.

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I have used 1and1 dual unlimited since June of 2010. I have had no problems and really like their hosting.

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I'm a 1and 1 customer, I find 1and 1 to be a good company, I subscribed to the Dual Advanced package,2 domains were included, at the time I called when they had a promotion so the 1year has been free..can't beat that. when they have promotions with domains they always mark the price down quite a bit.

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📋 IONOS News / Press release

ONLYOFFICE Accuses Euro-Office Backers of License Breach - Today, ONLYOFFICE (reddit.com) contacted the editorial team at HostingJournalist.com to accuse Nextcloud (nextcloud.com) and IONOS (ionos.com) of misusing its code in the new Euro-Office (en.wikipedia.org) suite we covered yesterday, abruptly dragging a licensing dispute into Europe's sovereignty push just days after the project's Berlin launch. The company claims its branding and attribution were removed without consent - an allegation that, if proven, would turn a political software story [...]

IONOS Momentum: Ecosystem for Artificial Intelligence in SMBs across Europe - With IONOS Momentum, IONOS is ushering in a new era of artificial intelligence in both the public and commercial sectors. Organizations have up until now relied on a patchwork of AI tools, which are frequently costly, complicated, and challenging to integrate. With Momentum, IONOS is launching a single platform that unifies infrastructure, automation, and apps in a GDPR-compliant ecosystem.

Strong European companies including Agorum, Blockbrain, EmbraceableAI, Noxtua, Nuwacom, and [...]

IONOS Deploys Distributed High-Performance Network with VyOS - VyOS (facebook.com) Networks is expanding its footprint in the enterprise cloud ecosystem as IONOS (linkedin.com), one of Europe's largest hosting and infrastructure providers, has completed a broad deployment of the VyOS open-source network operating system across its Bare Metal platform.
The rollout marks a significant architectural shift for IONOS, replacing centralized, hardware-dependent networking models with a distributed, software-defined approach designed to support massive scale, [...]

[search all ionos.com news]

📣 IONOS Social Networks

https://twitter.com/ionos_com

Supporting IONOS users around the world! This is the official IONOS support account.
Account started from April, 2017, having already 7 tweets with 37 followers and 0 friends.

https://www.facebook.com/my.ionos/

About: Welcome to the Official Facebook Page for 1&1 IONOS!
1&1 IONOS account is having plenty of likes, talking about them several people

https://www.linkedin.com/company/ionos

https://www.youtube.com/1and1ionos

https://www.pinterest.com/ionos_com/

IONOS Blog Blog added on October, 2018, with total 158 articles. See recent blogs summary posts:

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https://www.bbb.org/us/pa/chesterbrook/profile/web-hosting/1-1-ionos-inc-0241-1040770/

https://vimeo.com/ionoshosting

https://en.wikipedia.org/wiki/1&1_Internet

https://www.xing.com/pages/ionos

https://www.instagram.com/ionos_usa/

https://www.glassdoor.com/Reviews/1-and-1-IONOS-Reviews-E688822.htm

https://www.crunchbase.com/organization/1-1-internet

Reviews👪 IONOS Customer Ratings

The quick stats of IONOS profile shows a note average of 2.5 out of 10, counting 125 opinions. (few listed on the top of the page)

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(11 = 8.80%)
(3 = 2.40%)
(7 = 5.60%)
(12 = 9.60%)
(92 = 73.60%)

📅 Dec 11, 2021

-anonymous- (-hidden-) / super-teacher.com

😠 IONOS the worst hosting company i ever experienced
I have been hosting sites on quite a few servers for more than 10 Years.
In the beginning, I hosted on free hosting plans.
I can sum up and say that IONOS was worse than the free plans.
Ionos destroyed my data three times,

The first time;
Since I think automatic recurring payments are risky, I disabled this option.
When my contract was up for renewal IONOS erased all my data and sites without any reminder, or warning.

Third time:
IONOS froze my database again without warning. That crashed my sites and destroyed much of the data.
They justified it saying there are too many connections to the database.
At the time, there were only two users on my site using a rather simple WordPress site.

If you are willing to entrust your valuable data and sites in the hands of such a company, go ahead, you will most probably regret it.

📅 Aug 19, 2021

-anonymous- (-hidden-) / floridadaily.com

😠 The customer service is abysmally slow and incompetent.SImply getting hosting contract transferred has taken more than a week now. I've called them more than six times and each time the rep doesn't have the latest notes.

📅 Apr 2, 2021

-anonymous- (-hidden-) / regeneratemylife.net

😠 This company is messed up. They enticed me with cheap deals, then nickled and dimed me on the back end. So I canceled. They charged me after I canceled. And now I have spent an hour on the phone with them a month later trying to get them to release the domains I bought, guess what, they will only do it if i pay them and they lock me into a 5 year contract. Even though I already paid them for the domains! Half the time i call there customer service it goes to something weird or they dont answer and i have to call back. Watch out for them. These are sleezy business tactics.

📅 Feb 4, 2021

-hidden- (-hidden-) / vancouvermoveerspro.ca

😠 WORST OF THE WORS
WORST TECH SUPPORT EVER, DONT WAIST YOUR TIME
TECH SUPPORT don't T SPEEK ENGLISH, NO KNOWLEDGE ABOUT ANY THING [ionos.ca]

📅 Jan 9, 2021

-hidden- (-no email-) / lazy web.site, g4ltoy.box

😠 Think again!
I hosted here for 3 months. When I called originally I was speaking with a person who made many promises on their support . He was easy to understand, and at the time felt like he would move the world for me. I called their support once and it wasn't bad last year. I dont know though, its like they outsourced or something because all I get now is people I cant understand who give me answers read from a screen with no ability to think for themselves. Dell tech support is better. Its ok if you don't ever need to talk to them. [ionos.ca]

📅 Dec 16, 2020

-anonymous- (miriam.cumsille@y...) / auraeternal.com

😠 Horrible! had my domain with them. I took a look at four packages to build the website with them and chose one because the price was OK and disregarded the other 3.
In October and November they charged me for the 3 I didn't use.
I have been calling and sending emails now they are ignoring my emails and havent refunded me when it is evident that I never used the services just tried out for a few hours. I had to open a complaint with the BBB and dispute with my bank.

📅 Dec 14, 2020

-anonymous- (-hidden-) / indigohealers.com

😠 Ionos changed it's phone number in 2019 so it was no longer toll free. Unaware that when I was transferred to their new number I was calling outside my country I racked up a huge bill for their tedious 90 min customer services. The call resolved nothing except add-ons which I did not request! In spite of best efforts I kept being billed 1.00 here or $5.00 there for add-ons I never subscribed for. I had 4 domains with them. One of them was up for renewal and I didn't pay the invoice because I wanted to transfer it out. IONIS locked me out of my account; locked the business email to a different domain, and conveinently can't get the authroization code to transfer that domain to someone else! I asked how I was to pay the invoice without account access, they gave me some convaluted process about paypal, as they couldn't just charge it to a credit card. Then to add a little more sting, the CS rep stated that although the invoice said $17.00 there were a bunch of other charges that [read more...]

📅 Nov 6, 2020

-anonymous- (-hidden-) / openstagedenver.com

😠 1and1/Ionos has such archaic billing systems and service that my account gets locked every 2-3 months. No one can help you outside of reading scripted answers. I've had accounts with them for more than 10 years, and more than a dozen domain names, spending several hundred dollars per year. I deeply regret staying with him and am immediately moving all domains and hosting to someone who gives a crap.

📅 Sep 18, 2020

-anonymous- (rhc002@g...) / futuronet.com

😠 A total scam, after so long I had my sites hosted, I had no customer service, the phone listed in their site hangs up after 15 minutes you are on hold. Finally got a number to call when I search how to cancel the account. A human answered, (which was nice unusual) but offered no help and in a few words, "you are stuck with us for 10 months and thank you for your money" Never again this company really needs to lear about customer service.

📅 Sep 6, 2020

-anonymous- (-hidden-)

😠 they are terrible scam
my site stopped working, they charge me $ 200 to fix? why do i pay you each month if not to get working hosting??????
att: 1and1 if you wish to credit me for what you scammed me contact me at my contract# is 54639877

📅 Jul 24, 2020

-anonymous- (-hidden-)

😠 I bought IONOS dedicated server on a monthly contract basis. During the contract, I was told that they only charge for server availability. After a couple of days, I have canceled the service, still, I was charged 165$ for the whole month (includes a server cost 130$ and 35$ for windows license) and an additional $37.99 one last time fee for windows licensing. I contacted the billing department about it, they were like once the invoice is generated we can't help you with the refund. This is ridiculously they are literally robbing us. I don't recommend this company for any kind of hosting services.

📅 May 26, 2020

-anonymous- (-hidden-)

😠 Tech support and customer service is hopeless, they are very hard to reach and deliberately don't want to understand your problem let alone solve it. Raise prices and diminish services routinely. Generally a horrible company.

📅 May 14, 2020

-anonymous- (slayer9292@g...)

😠 Canceled my website 3 years ago with them. They only canceled the domain and continued to charge me for hosting. Didn't realize it cause I had a 2nd site with them. THey charged me over $350 without me realizing it was for something I had canceled. Avoid this company like the plague unless you like being robbed.

📅 Mar 31, 2020

-anonymous- (taylor@w...) / 719hosting.com

😠 The Merger Killed Their Billing System - Stay Away and Save Yourself the Headache
Ever since 1&1 and Ionos merged their billing system has taken a nosedive. We are locked out of our VPS contracts because they couldn't process payments through their customer panel properly. Since the billing issue occurred through their customer panel they sent a Paypal link. We immediately submitted payment and now they have to wait for the funds to transfer before their billing system automatically unlocks the contracts. None of their customer support team members (Joseph Cooper) from the Philippines and USA were able to help. "It is the billing system's issue and there is no magic button to unlock the contact," is the go-to line they all had. Don't trust this company. They are officially a scam.

📅 Mar 24, 2020

-anonymous- (-hidden-) / host868.co.uk

😠 In our opinion, people should avoid Ionos like the Plague.

We think Ionos customer service is hopeless.

Their charges also increased sizeably twice and we don’t know why.

The last straw before we cancelled was that they added a new product to our account that we simply did not order or agree to.

When we queried their new and expensive charges, they threatened to take control of our domain name.

In our opinion, people should avoid Ionos like the Plague.

📅 Mar 24, 2020

-anonymous- (mathewlins24@g...) / orbisblack.com

😠 Was with this host for 12 months, signed up using a debit card.

On two occasions payment failure recorded. Last failure Ionos stated it was my card and I needed to rectify it with my bank.

I then used the exact same card to sign up with Sitegrounds without an issue.

Ionos still asking for $97 payment or they will cancel my contact, even though I cancelled the contact about 2 weeks ago.

The hosting overall is slow without any form of Cpanel, staff are helpful but English is their second language (Tagalog is their first language).

Avoid this company

📅 Mar 21, 2020

-anonymous- (ian@c...)

😠 They were a horrible company when calle 1&1 - changing the name they're at least as bad still.

Two different techs gave me 100% wrong information. I was trying to understand the DNS and MX settings (I've been doing this for 10+ years, but their website is so horrible to deal with I couldn't make head nor tail of it). The 2nd tech was adamant changing the Nameservers wouldn't do anything to the client's email (even though they didn't host the MX themselves). Against my experience and gut feeling I changed the NSs. Well, surprise, the email fell over! When I queried them again I found out they were using WhoIs to get their data not doing any realtime checking. Even with real emails failing the tech still insisted he was right. What an idiot.

Avoid this company like the CoronaVirus! Techs cannot speak/write good English and give patently false information.

📅 Mar 17, 2020

-anonymous- (phyominthant142@g...) / thamardishop.com

😠 STAY THE F..K AWAY. I saw their 1 month trial offer, I tried it. After 1 month, They deducted 10.70 USD which is correct. After 4 days, My website is offline and all the emails associated to my domain are not usable. I contacted them and they replied me that my account has been deleted because the suspect me that i am a fraud. I provided them with my Passport, Employment letter, Gov IC. After that they unblocked my account. But all the data are gone, and also If i want the same domain I have to pay 95 USD. I mean. What the f..k? Just stay the heck away from this company.

📅 Feb 10, 2020

enigmaphoto.ca (-hidden-) / enigmaphoto.ca

😠 Terrible Customer Service
Don’t hesitate to check others reviews before starting their service, I had a terrible experience with them, terrible customer service, you start their service and they will charge you without your confirmation! If you like to start a new headache select them! [ionos.ca]

📅 Dec 28, 2019

-anonymous- (-hidden-) / bagece.com

😁 I am running a small scale business and I am using their web hosting services from them. NO problem with their service. They respond quickly to my tickets and give assistance as soon as possible. From my experience I really want to suggest Ionos canada Bluehost and Domainracer to others. [ionos.ca]

📅 Oct 9, 2019

-anonymous- (-no email-)

😠 These people really are the worst! I have lots of examples of poor customer service or sharp business practices by them and I may write other reviews on this subject however, todays example is that I receive an email mentioning domain renewals. I logon to my account the following day to cancel the renewal of a few domains that are no longer used by customers. However, I'm told both online and over the phone that the domains cannot be cancelled as they renew within 5 days. Essentially, they have a policy whereby you have to act the same day as the email they send or you will incur considerable costs for products you no longer require.

📅 Aug 28, 2019

-anonymous- (vaultmbox@g...)

😠 They locked our account removing access to manage domains that were expiring. There was no debt, they confirmed it. They offered NO explanation of why the account was locked. They were very nice on the phone, but also very useless and inaccurate providing deadlines for resolution that were not able to meet, and giving false technical explanations.
For 5 days telling me on several calls "my colleagues are right now working on it".
If you want to suffer, infuriate your clients with an absurd interruption of service and loose a lot of money: 1&1 IONOS is the right choice for you, look no further.

📅 Aug 15, 2019

-anonymous- (-hidden-)

😠 At first, they offer you a competitive offer. After that, they continuously increase prices for their services.
The second issue I have encountered is the quality of servers, as they located outside the UK (Germany) connection is slow, so the loading time for your page takes ages (you can order extra service for a faster connection, and yes you have to pay ridiculous sum)
Finally, each time I called customers service, it took ages to get to the right person. I had that feeling that each time I spoke to this guy, he was sort of angry that I decided to bother him with my issue.
They ask you to pay for something that you have free of charge in other service providers.
My recommendation is to go and search for better service providers, 1and1 IONOS is for someone that needs service for a few weeks or to test project. If you need a company for a longer period, avoid them due to the price policy.

📅 Jun 10, 2019

-anonymous- (invitation2truth@h...) / bangla-news.co.uk

😠 very very poor treatment of a loyal customer, i have been with 1and1 for over 12 years and have had over 50 domain names with them and a have had their most expensive hosting package with them. i have spent thousands of pounds with this hosting company over the years, even though i could have got a better price elsewhere, but i stayed with them. everything turned sour when their systems made a mess up off everything and 1and1 tried to blame me for it. i had 10 domain names which were coming up for renewal and i did not want them renewed as i no longer had any need for them, the 1and1 control panel wasn’t working at the time so i phoned 1and1 support, after waiting 25mins to get through to someone, i did i explained to them months before the renewal date that i no longer wish to renew these domain names, but the control panel isn’t working, the person over the phone said that’s no problem sir i can take care of that for you, which domain names would you like to set to expire, i gave [read more...]

📅 Jun 8, 2019

-anonymous- (-hidden-)

😠 I signed up to a cheap package after seeing all the ads and articles where they have pretty good ratings, and it looked like a good place to run Microsoft tech.

I found out why it's so cheap within a day; Clunky interface, full of bugs, tonnes of manual work needed and the customer support in English is rubbish. The support for running Microsoft projects is nearly non-existent.

I signed up using a domain which is now totally wasted since they own it for the next two years. Don't bother even trying! I have no idea why IONOS is top result on google.

📅 May 24, 2019

-anonymous- (luiscostafranco@g...)

😠 Worst hosting and domain service ever...

Made the mistake to transfer one domain to IONOS, domain was transfered, more than a year passed and I'm still not able to access my domain.

📅 May 9, 2019

-anonymous- (legacygamesinc@g...)

😠 I was using another company vps and since IONOS sold me the idea that is a great company with outstanding support plus it had as they say... a killer offer wich was 1 dolard per 6 months and then regular price.

So i ended up changing to IONOS, i was so happy about it, i couldnt belive i would have a cheap vps in a ''good company``
But things didnt went as expected.

First when i purchase the vps package it said i need to wait 48h maximum for it to be applyed.... so i waited but meanwhile i started mailing and chatting with support to see if they can give me what i bought faster....
Days passed and i didnt get what i paid for, contract said blocked and after that they canceled the contract and changed pricing on their site.

I have tried to use the live chat but it was like speaking with a robot, no solution at all, the ``person`` could not inform me why my contract was blocked then canceled...and it gave like automated answers.
I olso sent a mail to every mail i could find [read more...]

📅 May 9, 2019

-anonymous- (-hidden-) / filterholdings.com

😠 Service is crap: as defined by results = people are nice but not necessarily fully competent. Tried "upgrading" email from imap to Exchange ... it's taken more than 6 phone calls totaling more than a few hours and still it is not fully functional.
do NOT waste your time or money with IONOS or their 1&1

📅 Apr 12, 2019

-anonymous- (trkeller@h...) / tomsenglish.org

😠 Do not deal with these people! I tried to get an account using my American bank card (I am out of the country). They never activated the account. It was not until I called them that I was told it looked like a fraudulent transaction! They said my card was not charged. It WAS charged.
I called them, to first be asked a lot of identifying questions. Then I was told I should call my bank. They said it takes "awhile" to drop off my account.
Interesting that they could debit me immediately and then leave me in limbo on returning the money.

📅 Mar 12, 2019

-anonymous- (shanise@g...) / bellybaubles.com

😠 I have numerous emails confirming cancellation of my contract as well as refunds that were never received. The company has billed me twice after cancellation, when I called my card company with Ionos on the phone and my card company confirmed that there is no refund the Ionos representative disconnected the call. I received a very rude follow up email after filing a BBB report (with screenshots of emails), as well as requesting a new card and charge reversal from my card company saying “you can do what you want” this is RIDICULOUS. Stay away! I am now over $200 in the hole for a service that was cancelled over a month ago.

📅 Mar 8, 2019

-anonymous- (-no email-) / example.com

😁 The domain name I wanted was pricer than a .com but it worth every penny. I appreciate that their support is available over the phone and on chat online. It’s easy to get help when I need it. They’re quite responsive when answering my questions. Thank you for the support and the great experience! The ccTLD domain I wanted was available, but I did not satisfy the location requirements. I had to submit some documents in order to be approved. 101 helped me with this entire process and provided a trustee service to ensure I had a local presence.
I can also speak to their hosting which is very inexpensive, and includes free Let’s Encrypt certs.

📅 Jan 29, 2019

-anonymous- (fana@d...)

😠 IONOS previously 1And1 is a trap, easy to get into but almost impossible to get out of

Sincerely, I recognize that subscribing a new contract was easy, but to cancel it, I had to go through my worst customer service experience, when you call, you should wait forever before pick up, then they make you wait, even worst, no reply to emails, I recommend staying away from and not try even for attractive offer or lower price. Their billing practices are shady and their customer service is horrible, the price is exorbitant after 1 year and contract are automatically extended and cannot be cancel before.

📅 Jan 12, 2019

-anonymous- (pickart.jason@g...) / jasonpickart.com

😠 ionos is terrible
A terrible company that I recommend staying away from. They billed me after my cancellation date, even though my account access was taken away.

📅 Dec 20, 2018

-anonymous- (rrayton@m...)

😠 DO NOT use ionos, formally 1 & 1!! Their billing practices are shady and their customer service is horrible! BEWARE of this business. They will send to collections if you don't renew.

📅 Dec 18, 2018

-anonymous- (kishoredxb19@g...) / indiawife.info

😠 worst service.. they removed all support emails and international customers cannot call..they do not respond to any support emails

the price is exorbitant after 1 year and is actually a rippoff and unless you live in USA where you can call and scream at them

DO NOT USE 1&1 IONOS IS FRAUD

📅 Dec 7, 2018

-anonymous- (paulobassi@g...) / manimal.biz

😠 I canceled my account got email with confirmation and they charge my credit card.

I tried costumer service but they know my number never answer my call was waiting like 30 minutes, when I called with different phone number they answered in seconds, helper was super attitude. not solved my problem and I loose money !

Not a good company to do business

📅 Feb 28, 2015

Frank Owen (fowen@a...) / aoengr.com

😃 No problems until now
I was happy with 1and1 for a long time, until now actually. I have read the negative posts here and did not agree with them. I found the customer support great. But then I started having problems with 1and1 Webmail in Chrome. I couldn't attach files there, whereas for a long time this was no problem. Their solution (really a workaround) was to do my Webmail in Firefox. Well I haven't been using Firefox and, in fact, use Chrome because it's also native to Androids. Also, I was unable, all of a sudden, to be able to set the default font size in my emails. Every email I write, I have to go and reset the font size to something legible instead of the 8 pt default. Answer: "There's no solution to this. You have to set the font size manually every time." I wonder what this works out to time-wise, for every user to have to do this with every email he/she writes!

It all worked before, now it doesn't. And the reply from 1and1 is "tough sh**". I was shocked because the service [read more...]

📅 Apr 19, 2013

nisar akhtar (nisarakhtar@h...) / torontomacrepair.ca

😠 some one from inside created a domain in my account and billed my PayPal account.
they refused to investigate and claim there is no breached of security happened in my account.

i personally never logged into my account for about 1 year.
it happened just before my other domain was close to renewal and i already moved that domain to other place so they crated a fake domain and charged me for that...that's a scam
third class customer service.they hanged up phone on me several times .their staff has no customer service manners.

stay away from this company..

if same happened to any one else please share you incident here. [ionos.ca]

📅 Jan 5, 2013

th3bill (billrx561@g...) / th3bill.com

😠 garbage service
Ok. I joined 1and1 web hosting 12/10/12 to host android work that I do on xda-developers.com but wanted the flexibility to be my own admin and delete stuff I didn't want on there. I paid for the basic package, which I think was like $10.00 for 3 months. I then went to add another domain name and ended up being charged for a business package $30.00 for 3 months...less than 2 hours after my first purchase. I bought my domains, set up my pages, and was on my way. I moved much of my work to the site. I added in google adsense ads into the site recently to get some small revenue from the work I do. This morning at 12:30, I went to check my site, and VOILA...it's down. Now, I know I wasn't overtaxing their servers (70,000 hits in 3 weeks is NOT extreme in my opinion). So, I called tech support. I was told that my account had been locked due to malware and that I would need to contact their security department to get it fixed. I was given a phone number. I called the number I [read more...]

📅 Oct 15, 2012

avoid1and1 (hrr@g...) / mjseeds.org

😠 avoid this dodgy scam con company
read the web , thousands of ripped off domain holders out there and im another one , same story , charged for a so called free trial of website builder plus even after cancelling within 30 days , then cancelled domain and hosting weeks ago and just got bill for another year , why are this company still trading ?

🗨 Hi my name is Caitlin, and I work within the Complaints Department at 1and1. We’re sorry to hear of the difficulty you experienced in regards to our cancellation policy. Normally, accounts can be canceled by either visiting our on-line cancellation site or calling into our Cancellation Department. If you tried to cancel during a minimum contract term, the cancellation would be set to take place at the end of it. The contract terms vary for each product and would have been explained during the sign-up process. I would be happy to look into your specific package and contract terms should you be able to provide me the account number. Please feel free to reply to this post, or contact the department that I work for directly at complaints@1and1.com. If you ask for me, Caitlin Barker, I can take a closer look into the account and circumstances surrounding it. Thank you!
✍️ Customer Service (, 📅 Nov 19, 2012).

📅 Oct 6, 2012

ChrisP (chris@p...) / palin-it.co.uk

😠 Unsatisfactory use of Virtual Technology
I have several packages with 1&1 and the shared hosting isn't bad so I took on 2 servers for specific high demanding work. We couldn't figure out why the servers regularly seemed to disappear for an hour or so. 1&1 tech just kept saying "well they are back on now" when I finally got a response back. This was no good when business was lost during these almost weekly blackouts. Eventually got a sensible response back after threatening to dock to their payment by the downtime and I paste directly from their email -

"As far as the general issues of maintenance, the current process is this: 3rd level support brings VPS's down for maintenance and upgrades, and it goes down when performing backups. This is normal, and unfortunately there's nothing our server technicians can do about it. It's standard procedure at this time. There are requests in place to change this with product development, however those changes have not yet been implemented.
"
Looks like they have never used [read more...]

🗨 Hi Chris, my name is Caitlin and I am a member of the Complaints Department at 1and1. We sincerely apologize for any inconvenience you have faced here. I can assure you the difficulties you have faced are an aberration of our service, and not the standard. We are here to help in any way we possibly can. If you would like you can contact myself or any member of the Complaints Team at complaints@1and1.co.uk; we will be more than happy to listen and discuss any issues you may be facing. Thank you so much and we hope to hear from you!
✍️ Customer Service (, 📅 Nov 19, 2012).

📅 Sep 21, 2012

-anonymous- (-no email-)

😠 They are crooks. Stay away. If anyone here has anything nice to say about them it is because they told their employees to write it.

🗨 Hello, my name is Caitlin and I am a member of the Complaints Department here at 1and1. We apologize for any frustrations you have with our services. I can assure you that we are here and eager to assist with any inquiries or issues you are facing. If you would like, you can contact myself or any member of the Complaints Team at complaints@1and1.com; we will be more than happy to listen and discuss these matters even further. Thank you so much and we hope to hear from you!
✍️ Customer Support (, 📅 Nov 19, 2012).

📅 May 9, 2012

cmarunde (chuckmarunde@g...) / sequimportangelesrealestate.com

😠 1and1.com has horrible customer service.
I've been using 1and1.com to host a few websites for about 5 years now, and just a heads up for all of you who are looking for a good host, this has been a nightmare for me. Not only is website builder extremely quirky and inconsistent and full of program glitches, but even worse the tech support is the worst of any tech support I have worked with since my first website in 1995. 100% of the tech support folks speak English as a second language, and they typically don't understand what you are saying very well. Even simple discussions demonstrate that they do not understand. They repeat things many times, and you will spend 20 minutes and get absolutely nowhere. If this happened to me once or even half a dozen times in 5 years, I would just pass it off as life, but this has happened to me probably over 100 times in 5 years. Yes, I know, I am extremely patient and gentle in working with non-English speaking techs, but I've really had it with the nonsense, the glitchy programs, the [read more...]

📅 Mar 20, 2012

Sarah (buntingfordbrownies3rd@h...) / 3rdbuntingfordbrownies.co.uk

😁 Very pleased with1&1
We had appalling service from previous web host and are very pleased with 1&1.
Easy to use, affordable and when I have contacted customer support very helpful.

📅 Mar 6, 2012

-anonymous- (-no email-)

😁 Server runs great, no problems with it or customer service. Will be purchasing another server soon. This is a dedicated server, so you have to have some IT knowledge to maintain it.

📅 Mar 6, 2012

Morgan Bryan (morgan.bryan@d...) / visjung.com

😠 Poor and getting worse
I have been with 1and1 for many years and they used to be a great hosting service. I think they were taken over a couple of years back and the quality of service has been in rapid decline ever since. They are reaching new lows.

Amongst my grievances are:
- The spam systems is pitiful and when you ring to complain they suggest that the mails you get for online doctorates and vialis are normal email newslettert that you have signed up for.
- The online dashboard is a collection of bits some good and some bad but there isn't a connected overview of the parts you would need. For example the managing domains interface in less than intuitive.
- Customer support. Forget email by the time it has been answered you could have learnt to programme, hacked the system and fixed it yourself. Recently I rang support as the webmail system was down. It was mainly engaged but when I did get through I was either hung up on (can you imagine how annoying this is?) or the operative just puts [read more...]

📅 Sep 20, 2011

Brian Morris (Brian.Morris@r...) / votervitals.com

😠 Worst Technical Support on the planet
My opinion, after years of frustration with Phillippines based support, is you would begetter off trying to get you pet to help with a problem than calling 1And1's technical support line. They do speak excellent English and are pleasant to talk to but so is your average 6 year old. The fact is nobody I have spoken with can do anything but read what is on a script. If you don't say the right word or ask the exact question they have on their script then you are better off asking any six year old child for help, they will both have the same level of understanding of technology. Save yourself a great deal of heartache and use anyone other than 1And1.

📅 Aug 13, 2011

Mike Adley (a284043@n...)

😠 Worst company ever
Their customer support is nonexistent. They will not answer your questions and just refer you to another person who will do the same. They want you to send them paper copies (by mail!) of information they already have just to stall the process so they can bill you more.

Their control panel is terrible. It is very difficult to cancel any subscriptions.

They do not follow the ICANN rules they should. E.g. they will not send you an email to notify the expiry of a domain name. They will just bill you.

Also note! Most of the payments are NONREFUNDABLE ! Even if they say you could be refunded, it is not going to happen because no one in their customer service is going to help you - they just refer you to another customer service person etc.

DO NOT BUY ANYTHING FROM 1&1 / 1and1

📅 Mar 29, 2011

Sarel (noway@y...) / totalstatements.co.uk

😠 1and1 Web Hosting scam
Everything is fine when you join but do not try and cancel, then it is like joining the mafia. You will never leave without loosing time/self respect and most of all money. Support staff (or should I say call center staff) which are totally disconnected from any reliable backend which cannot help sort out even the simplest of problems. The online cancellation screen looks like it is working but as the support agents say 'it has known bugs' which means you will be billed again and again. The worst of all is that it then becomes your problem to get you money back. You can email sales/support or billing with no response. Be prepared to spend hours at a premium rate on the phone.

📅 Feb 26, 2011

Thomas (sk8ingfreak@g...) / watch-the-cape-online.net

😠 These guys really suck. They never send out confirmation email and they dont automatically register domains.. I registered a domain i was really worried about getting bought out by someone else and i called them they told me it takes 48 hours to register a domain name and that "any other hosting company will tell me the same thing" lol yeah okay, so they told me the domain was secure though... so i headed over to my boys at dynadot.com (excellent service btw) and bought the domain name WOOPS 1and1 hosting DuN GOOFED! that would have costed me my domain name.. these guys are so unprofessional its ridiculous.. their support on the website is listed 8am-11pm mon-fir... yet when you call the phone it says that their customer support is open 9am-5pm its jsut ridiculous..

📅 Feb 10, 2011

USMarine (tali786@g...) / 1and1.com

😠 I have to say 1&1 internet hosting company SUCKS! They sent me an invoice 2 months ago. I immediately replied from the same email address telling them it’s not my charges and they need to cancel the service and issue me the credit. 2 months later, I am still calling them; sending them emails and nothing has been resolved. Their customer service people have been rude and hung up on my several times. I talked to Michael in their fraud department who was rude and very unhelpful. I talked to Victoria who hung up on me.
With all the guarantees on their websites, they are still big fraud. I would never recommend them. As the matter of fact, anyone who is reading this should think twice before opening an account with these crooks.

📅 Dec 29, 2010

Laura (atrina13@h...) / lorahbrifo.com

😠 I'm relieved that I am no longer a client with 1 and 1 as of today, but am still worried I might get hidden fees from not cancelling my package properly despite having called 1 and 1 and asking them to cancel. I've heard of other users in my position who have, like me cancelled through the phone and received a confirmation email yet discover 1 year later through a collection agency that they are overdue in their bills.
The cancellation is very complicated and is not even linked to the administration page, and the customer service is apathetic at best.
Good riddance.

📅 Oct 6, 2010

sharon goodson (sharon@j...) / clangingmonkey.com

😠 My brother owned two domains and had hosting service with 1and1. He passed away in 2008 and at the time we didn't realize he actually owned the domains, only that he had been working on developing a website with someone else. Apparently his hosting service was paid through sometime in late 2009 since the site was no longer accessible then. Soon after we realized the domain was in his name and it was up for renewal in March 2010. I contacted 1and1 about transferring ownership of the domain name to his estate representative.

They initially told us told us the only way we could take ownership of the domain was to pay for the past due balance on the hosting account (nevermind that the site went down as soon as the hosting plan wasn't renew).

Then they told us they would make an exception, but we would have to open a web hosting account with them, so they had an "active" account on their servers to transfer it too.

I purchase it on my own after it expired. Wished I had [read more...]

📅 Sep 4, 2010

youngblood (youngb10od@b...) / www.matyoung.co.uk

😠 What a bunch of robbing **********, i have been with them for some time, can i cancel sites? nope, can i transfer? nope... can i pay my account before they send it to debt collectors.... NOPE! do their direct debits work? NOPE, do they screw you for every penny they can? YUP do they support their customers nope? do they answer emails? nope, do they rip you off? oh yeh

THIS COMPANY IS THE WORSE RUN INTERNET COMPANY I HAVE HAD THE MIS PLEASURE OF KNOWING!

to be honest i don't care if they try to fix it the damage is done, UK2.net reply to my support requests within the hour and at most, a day.
these guys are nothing but cowboys!

CHEAP (IN THIS CASE) IS NEVER CHEERFUL!

📅 Sep 1, 2010

MD (miked@a...) / selfdefenseuniversity.com

😠 ***WARNING***

DO NOT HOST HERE!!!!!!!!

UNBELIEVABLE.

Besides the customer service being fair, AT BEST, and the uptime being OK, AT BEST- they don't stop there at giving you a bad experience.

Whereas most hosting companies let domains you do not want simply lapse- this one auto renews for you and then sends a COLLECTIONS AGENCY after you if you do not pay.
If you think you're saving something, read the fine print.

📅 Aug 24, 2010

Jeff Rogers (ino@a...) / aero-astro.com

😠 You would probably not be allowed to print what I would like to say about 1and1. Don't bother to email complaints@1and1.com about billing when they shut down your site for three weeks due to their own billing server 500 error as it is the same office. Some of their support people are good but mostly from foreign. Too bad they did not outsource their billing. P.S. don't try to upload anything through PhP Admin.

📅 Aug 10, 2010

Doug Horne (-no email-) / enewswatcher.com

😠 I only use them for domain purchases, and they were cheap and pretty swift in having the domains ready for me so I could switch DNS, etc. Until last week, that is. It took them nearly 72 hours to have my domains ready. Yes, nearly 72 HOURS! What's more, they claimed that I purchased the domains on Saturday evening when I had actually purchased them on Friday afternoon (I even had to send them the email proving this!).

Now, I am having dns issues (yes, I'm not a monkey, and I know what I am doing.). This morning, I was able to successfully update my site. An hour later, it's no longer accessible. Pinging the domain, I see it's back to using their ip address. When I go into control panel to check the DNS, it's grayed out and not accessible.

Oh, and customer service? What customer service? All you get is some rude offshore call center guy or gal on a phone that will tell you when you bought the domains (with incorrect information, mind you), and the standard "you have [read more...]

📅 Jul 8, 2010

Brian (-no email-)

😠 Mediocre service. Be prepared to pay extra due to poor customer service (cancellation policies/procedures, charging for services not requested, etc.) There are much better hosting services out there that are just as affordable -- if not cheaper.

🗨 Hi Brian, I’m sorry to hear that you’re not satisfied with our service and not sure what you mean by “pay extra due to poor customer service.” I am very interested in hearing your story and I would be happy to bring any open issues to a swift resolution. Please email me at “online[at]1and1[dot]com” and I will respond as soon as possible.

Christine Skiffington, 1&1 Internet
✍️ Customer Support (, 📅 Aug 2, 2010).

📅 Jun 23, 2010

luke (luke.brett@g...) / cerebraservices.com

😞 All is ok with 1and1 until you need to talk to them.. or even worse cancel your contract. They will renew your account, then tell you your cc or other payment method is no longer valid. But they won't now let you cancel, as they have renewed your for the next year.

You can only cancel online, you can only make payment on line they won't take payment on the telephone.

Also, if you want to cancel, you will need to send a letter with photo copies of your signature.

They are very unhelpful and I wouldn't use them again...

🗨 Hi Luke, I am not sure of your specific situation, and deeply apologize if it was as you describe, but some of your statements are definite violations of our policy and may be the result of a miscommunication. Please allow me to clarify for other readers.

It is true that 1&1 automatically renews all services, unless they are cancelled prior to renewal. Payment is due for all renewals and is taken automatically around the time of the renewal. Because all payments are taken automatically, we require customers to keep a valid payment method on file – which, for security & authorization purposes, can only be updated online.

However, you can cancel at any time at http://cancel.1and1.com or by calling our Customer Advocate Team (877-461-2631). A fax/letter with photo ID/signature is only required if we are unable to verify you as the owner of the account.

Christine Skiffington, 1&1 Internet
✍️ Customer Support (, 📅 Aug 2, 2010).

📅 Apr 29, 2010

justin (whiteeber@H...) / damntees.com

😠 1and1 is the worst company ever. They are digital thieves. STAY AWAY . Their customer support if you manage to get to one are incompetent and rude. Instead of helping with my situation they dared me to take them to the BBB or do a charge back on my credit card. Please research this company before you use them *their BBB rating is an F btw*

🗨 Hi Justin, Sorry you feel this way about 1&1. I can’t imagine what might have happened to drive you to this conclusion. I would love to find out more information about the situation you were in and see if there is anything I can do to help you. Fill me in by sending an email to “online[at]1and1[dot]com” and I will get back to you as soon as possible.

Christine Skiffington, 1&1 Internet
✍️ Customer Support (, 📅 Aug 2, 2010).

📅 Feb 28, 2010

Robert (-no email-) / torontothecleaner.com

😞 1&1 is the worst nightmare, be away if you are not costumer, the took away one of my websites and charged me with 40 U$D to bring one of domain back.
I never see a rude and un-polite customer service, they are thieves, keep safe your credit card.

📅 Mar 11, 2010

Alex (-no email-)

😠 We were customers of 1&1 Internet for over a year using first managed and then unmanaged dedicated hosting services they provide. The first thing we noticed was the problems with our server regularly going down for no particular reason. We needed quite a special setup for our projects to operate, so we decided that this may be the reason for the unexpected faults. As a result we switched to unmanaged solution, where we were in the position to set up all things the way we wanted and believed to be most stable for our needs. This, however, did not solve the problems. Our server kept going down for no particular reason, but, possibly this time the faults were more intermittent. After some two months trying to figure out what could be the reason for this, we got completely clueless. Thus, after careful consideration we decided to switch to Leaseweb, a dutch dedicated hosting provider. In a week, we had our new server set up with most services moved to the machine. It took some time to [read more...]

📅 Feb 16, 2010

john (john29@r...) / 21

😠 I am very upset with them. They charge your credit card at their discretion and sometimes for amounts you didn't approve of and if you don't always keep money in the account you have on file with them, you will end up paying much much more than their bill because you will get overdrafts. They let you know at the LAST minute that they are about to charge your credit card. They don't give you any other option to pay. They are new and inexperienced. Every review about 1and1 on yelp is negative. Any good review you find, it was most likely written by 1and1.

📅 Feb 4, 2010

Unhappy 1and1 customer (-no email-)

😠 Still can't believe I found this service provider in a top 10 list. So Here is my review to help other people know what is this company for real.

I have been their customer for 4+ years, I got about 10 domains and one beginner's package.

Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.

Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go [read more...]

📅 Jan 20, 2010

G. Olley (dgolley@g...) / 21cphone

😠 This is a company that is too afraid to let you speak to any member of its management. The company hides behind a single premium rate phone number that takes you to a call centre. Senior management display a clear lack of business acumen, being able simply to run an automated system. They make it difficult to even make payments to them and are clueless about how that should be organised. After they failed to get a payment from my debit card (the first time in many years) they emailed me. So I phoned Billing to discuss the issue (I wanted to pay them) but they told me that it had to be done their way. I said that that was not possible, and also rather odd, since I had no trouble with other internet companies, including 123-Reg. They then responded with an email telling me to call the Call Centre number. I wrote back saying that I had tried that without success and gave them my phone number asking them to call me to resolve the matter. They did not respond. After a while my account was [read more...]

📅 Dec 25, 2009

David Roknich (roknich@e...)

😞 The domains I used were hosted by a web design customer. She had 2 domains. A "free" one came with her account - so they charged her for the .com version of her name, and gave her the .net version "free", which means it will come up for auto-renewal, and she will pay because she is clueless.
In short, that is how they do business. At the start, you will be promised large numbers that are meaningless in reality, and then you will be stuck with them for life, and you will pay what they tell you to pay. Mach Schnell!
Too make things worse, my first contact with this company was via the IP addresses in my firewall - I recorded an immense number of script kiddy attacks coming from their server. They don't monitor for abuse - I never got a response to abuse complaints - although Yahoo, for instance, and Sprint IP will take immediate action if their IP spaces are being abused. I have to block the IP addresses of their servers in my htaccess files. (hint - don't just block ONE address if [read more...]

📅 Dec 12, 2009

Richard (vodafone@h...)

😠 The specs have not been upgraded nor has the price reflected the old specs that have been given. I asked for a price decrease or even a server upgrade instead due to being with oneandone for more than 18 months but its not possible. Either purchase a new package or move host. The BONUS is if you have attached domains to to your account then you must cancel or move these to close the server account package. What load of rubbish! Beware if you have lots of domains moved into your 1& account as you cant cancel server and just continue with existing domains. I`m paying £50 + Vat monthly.

📅 Dec 12, 2009

Martin Donald (mhd@s...)

😁 I have been a satisfied customer for 4.5 years. Everything has worked for my very simple needs (simple home web site, hand coded, for personal use and for our small trails association).

My original plan was upgraded (at higher cost). I downgraded to the basic home package with no hassles at all..

📅 Oct 22, 2009

Steve K (usarmycwo@y...)

😁 All I use 1&1 for is to host my personal website, which I write with FrontPage. On all three times when I had problems uploading or fixing a page, I got astonishingly capable hand-holding by 1&1 techs. Yes, they spoke with an accent, but who cares, really. Funny, because I work helpdesk now, and can better appreciate how awesome these techs were, fielding my unusual questions with such skill. They're the reason I'll stay with 1&1. Cost is immaterial when the quality is so high.

📅 Sep 8, 2009

J. Goodpaster (jgoodpaster1@c...)

😠 Provided you don't need any type of support for your service, the hosting is ok. Billing, technical support, and customer service are incompetent robots that only reply with form letters and non-applicable information. The cancellation process for their accounts is vague, and difficult, to say the least. Items are hidden in many different location, email verifications are unreliable, response time (along with getting useless responses) was extremely long. My only fault in the cancellation process was not bombarding them with calls and emails to make sure my account was cancelled prior to the (automatic) renewal date. Questioning them about the confirmation email for the cancellation, which I did not receive, netted me blame from them, that it was my fault. End of story? I ended up paying for 6 months, and a late fee to boot, on a service that was cancelled after the 1st time I questioned them about the email verification.

📅 Sep 5, 2009

Courtney (courtney415@l...)

😃 Prices and features are excellent and they always seem to have some kind of special offer that makes them even more affordable. Super fast and incredibly reliable servers. One of my websites went down for a few minutes a couple of weeks ago and that is the 1st outage on any of my sites in several years!

I would not recommend 1&1 for beginners as the control panel is terrible, support is worse and from what I've heard their web builder or whatever you call it is useless, but for web pros that don't need support or beginner tools it's an outstanding value and a host you can trust to keep your website up and available 24/7 as long as YOU know what you're doing.

📅 Jul 14, 2009

Miriam Mulsow (miriammulsow@h...)

😠 My son was required to sign up for 1and1 service for a web design class. He did so and when he signed up, he told them that he only wanted it for a semester. Now, withouth any contact from the company since he originally signed up, he has gotten two bills from a collection company indicating that he owes for services he didn't even know he had and has not used since the class ended. He called 1and1, thinking that the company would straighten things out, only to be treated rudely by someone in billing who said that it was his own fault if he didn't read every word of the Terms and Conditions before he signed up. I am a faculty member at the same university and I am advising my students to steer FAR CLEAR of this corrupt company. My son is letting his professor know about the situation so that his professor can do the same. I would think that a company would not want all of the future web designers from a large university to be steered away from their company!

📅 Jul 13, 2009

Layne Ostrochovsky (-no email-)

😠 Everything was fine until 3 emails notifying me of an unpaid balance did not reach me. Without trying to call me or reach me via snail mail, THEY SENT MY ACCOUNT TO NCO - THE SLEAZIEST COLLECTION AGENCY OUT THERE! The customer service rep was wholly unhelpful and now my previously excellent credit is tarnished over a lousy 24 bucks. I don't recommend 1&1 at all.

📅 Jul 7, 2009

Arthur (ArthurClancy@g...)

😞 For 5 years I have hosted 2 accounts and a dozen sites, and many more domain names with 1and1. They used to be fantastic. Now I can't get away from them fast enough. Customer Service picks up fast and 1 out of 3 calls I get someone that is excellent. In between it is sketchy. Often automatons. I have no complaints about the hosting. I think they are great. The services are plentiful but not very useful. And once you get locked into a plan you are stuck with the outdated services. But the Billing department must be run from UK Prisons. Or else they are incredibly incompetent. Either way, it is a real nightmare. I get charges appearing that are not ordered. I've had my sites locked and them leave for the day after they post "illegal" charges. I spend days on getting it cleared up and then they are back again. I'm off to find the love again. It's no longer at 1and1.

📅 Jul 2, 2009

David Paul (davidpaultx@y...)

😠 I have several websites with 1and1.com
1) Their "starter website" is a good price, but their online website builder is the slowest I"ve seen.
2) Downtime (especially their e-mail) is a lot more frequent than they like their customers to think (average about once a month). However, it's usually fixed within an hour.
3) The worst: I cancelled a domain that was being auto-paid - they take the money from my credit card automatically. However, I got a letter from a ncofinancial that I haven't paid my dues and 1and1 has sent it to them for collection (look up ncofinancial on the web to see what type of company that is). After that, the nightmare began - calls at night from different numbers. Never mind that I paid it already - twice. The company that 1and1 has hired still call me at all hours of the night for the large sum of $8!

I now use lunarhosting for my needs.

Stay away!

📅 Jun 30, 2009

W.L. Hoag (info@w...)

😠 Horrific experiences with 1 and 1. If you are looking for quality customer service or expertise in web design don't choose 1 and 1. I have tried to stick it out with 1 and 1 simply due to the time consuming nature of changing, but most recently, it was the last straw. Here are a few of my experiences so that you don't make the same mistake I do. I created a basic website for my business using website builder. I published it, went in to website builder to edit it, and published it again. The project was erased due to a problem on their end (not the only time). When I called customer service to see if there was a backup of my website, they explained that there was a back up, but it was not available to them. ??? After multiple ridiculous errors/actions on 1and 1's part, I have given up and am changing hosting companies. Technically-they are challenged. If you need help with something, you will not find it with them. Last week, I requested to speak to a supervisor, I was put [read more...]

📅 May 20, 2009

Hank Hankins (hwh@h...)

😠 I've been doing websites and using hosting companies for 12 years. 1and1 is the worst I've ever found. On average the server I rent from them has crashed every 4 days since early February. I have to go into the control panel and power-cycle it to reboot. 1and1's tech support (and sales, billing, and complaints) department claims you have to prove it's their fault the server is crashing before they'll repair or replace a server. These same websites ran for five years on an old FreeBSD box without crashing. You can read about it in my blog at http://1and1hostingproblems.blogspot.com/

📅 May 6, 2009

T Dutt (Terry@p...)

😉 Poor customer service

Poor tech Support

Poor billing

Rude people to deal with when there is a problem. They do not listen...!

📅 May 5, 2009

Peter Edmond (-no email-)

😃 Originally I used the 'normal' hosting, and it was painful getting things done correctly. I should note that I would consider myself a 'power user', so I was pushing what should be possible. Trying to get decent support under these circumstances proved virtually impossible.

I have now switched to root servers (to avoid having to deal with customer support), and to be fair I consider the package to be excellent value for money. Also, as a dedicated server user, you get access to a slightly higher calibre of staff. The problem is that trying to contact this small team is very difficult to do.

Worse still, I have now had 3 issues where domains (and the root server) disconnected from the internet. This was due to 'auto triggering' black listing and disconnection. Eventually it turned out that because the server was declaring itself as 'localhost.localhost', it was being treated as a compromised server. Unfortunately this disconnection contributed to my loss of a fairly important [read more...]

📅 Mar 20, 2009

1&1 victim (erin_rogers@c...)

😠 Do NOT use 1&1. I signed up for a basic account, never recieved any confirmation or information and assumed that the transaction had not gone through. Months later I discovered that 1&1 had been billing me for something I'd never used. I emailed to have my account cancelled. Yet they kept automatically renewing my account and billing me. Then without notifying me they sent my account to a collection agency. It's been a nightmare. Talking to customer service is like talking to robots--completely unhelpful. Stay away!

📅 Mar 17, 2009

Derek Brown (dbrown.ceo@w...)

😠 Wow. one of the worst. These people have NO idea what they are doing. Customer service is a joke, their control panel is MORE of a joke. Run Run Run - do not look back. Actually worse than GoDaddy, which used to be on top of my worst list.

📅 Jan 16, 2009

Mitch (dvdcatalyst@g...)

😠 0 all-across

These guys decided to take my domain name while it was not even expired, and make use of the reasonably high google rating for their own SEDO parking company. I can buy my domain back for 3500 euros, but, since they took the domain, my business is nearly dead. These guys steal domain names, then offer a long bureaucratic process involving faxes and fees to extort more money from you.

Avoid like the plague.

📅 Jan 14, 2009

Ken Hall (flntlock@r...)

😁 I've been with 1and1 for a number of years and always find the my sites up and available - I can't ask for more.

📅 Jan 10, 2009

Suzanne (46jnk19@g...)

😞 Constant down time, extremely slow. I naively chose them because of their glowing magazine advertisements. Only later did I realize they have about the worst ratings to be found online of any other webhost. Stay Away!!

📅 Nov 18, 2008

David Fibush (david@f...)

😃 Wow, what a lot of negative reviews. I have 8 accounts and 12 domains with 1and1. All are Home package so my requirements are probably not as complex as many of the reviewers. There have been a few downtimes but they didn't last long and the calculation would most likely put them within the expected uptime percentage. I have found customer support to be prompt and knowledgeable. I did cancel one account with no problems. Their FAQ is very complete and usually, but not always, have the answers I am looking for. I suppose with so many customers Murphy's Law is bound to affect some of them. It would be nice if more users with a good experience such as mine would post here to give a balanced view.

📅 Oct 2, 2008

Patrice Booth (pb@c...)

😠 1and1's hosting services are great until you actually NEED support. I maintained an account with 1and1 for almost four years, adding domain after domain until they were hosting 30 domains for me. Everything was fine until the time came that I had to contact support about a server-related issue.

It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I made repeated phone calls, sent e-mails and support-requested documentation, and literally BEGGED to have an issue (intermittent downtime) resolved for four months; it never did get resolved, and I never heard from a second-level support person, even though I was told that I would. I submitted unsatisfactory support surveys, contacted the billing department, and contacted the complaints department--all to no avail.

After finally giving up and finding a new hosting provider, I learned that [read more...]

📅 Aug 19, 2008

Paulo Gabriel Coghi (paulo@m...)

😁 We change to 1and1 in 2007, and since then all have been okay.

I found very good results in RealMetrics site both in uptime and load speed in my plan.

We have the Home Package, with 120 GB and 1200 GB of transfer monthly, for $ 4,99 per month, and the quality is very good.

All my emails and phone calls for support was answered fast and correctly.

I am an international customer and I have no problems in payment with credit card, that is automatically charged by a period of six months (of course the half of year price).

Note 10/10

📅 Jul 23, 2008

Louis lang (Louis.w.lang@g...)

😠 Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!

In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.

I called them, and was sent to http://cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something [read more...]

📅 Jul 15, 2008

Mark (perew@f...)

😠 I decided to shut down my website, and cancelled my account with 1&1. However, 1&1 continued to charge me for the account. I had to call them every day for weeks before the refund was finally issued. At one point I stated that I would file a complaint with the credit card company, but was told that 1&1 would charge back to me the cost of researching and responding to the complaint. Every few days I would call and they would say that the refund would be issued that day or the next day, but no refund would appear on my credit card account. Of course, when I asked about the previous call they would state there was no record of any call or any such statement by anyone at 1&1. This is definitely a company to run away from.

📅 May 29, 2008

Jim (jim@p...)

😞 We have an account with 1&1. for the first 2 1/2 years there were no problems. The past 1 1/2 years have been a bad experience. The support staff is in the Philipines and they are pretty friendly but the sales staff in Chesterbrook, PA is rude and only reads from a script. If the sales people in my organization acted so irritating and discourteous, I'd hire a bull dozer and level that end of our building. My experience each time I've had problems (6 times this year alone) has made my blood pressure rise and set a bad tone for my whole day. These guys are the example of terrible customer service. I'm changing my host as soon as I can.

📅 May 21, 2008

Owner (customerservice@c...)

😠 Filed complaint with Better Business Bureau. They already have and Unsatisfactory rating there.

I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On 5/21 I filed a complaint with the Better Business Bureau since their customer relations department was unwilling to communicate with me. A company should not be allowed to operate this way.

📅 May 17, 2008

steve tarnowski (starnowski@s...)

😠 My site has been down for 3 days with no support from 1and1 at all.
Nobody will tell me what is going on.
This company should be avoided at all costs.
My site was intermittently down for 2 weeks prior to that
Please Please someone start a class action lawsuit. Google 1and1 and see millions of negative messages regarding 1and1.

📅 Apr 18, 2008

Aaron (aaron@e...)

😠 Below are some complaints I sent to 1&1 after a very frustrating and trying experience with their company over the past week in 2008. As soon as my accounts are unlocked, I will be moving all hosted domains to another company. I have never had such poor customer service nor have I ever felt so helpless and frustrated. I have recommended numerous people to 1&1 and now am forwarding this to them as well. 1&1 has been a wonderful company to me up until this last week when I had to deal with their customer service. This is the letter I will also be sending to the US main office as well as United Internet in Germany. Hopefully they’ll take this information and change their system so this never happens again. Read below:

To Whom It May Concern,

Friday, April 11, 2008, I was baffled to learn three of my domains were not only delinquent but 1&1 had sent me to collections and locked my account. My credit card had been stolen in 2007 and I had forgotten to update the card on the [read more...]

📅 Apr 15, 2008

Dave (-no email-)

😠 1&1 "rocks" until they DELETE all of your emails. On Sunday a customer service rep from 1&1 walked me through the process of changing my password and showed me how to imap to Outlook. After the process all of my emails disappeared. These are for my contracting business and were extremely important. Their customer service and complaints department refuse to answer my emails....to request that they search for these missing emails. I'M MOVING EVERYTHING OUT OF 1&1. i RECOMMEND YOU STAY FAR FAR AWAY FROM 1&1.

📅 Apr 10, 2008

Sandy (welch@a...)

😠 1&1 has a terrible user interface if you want to stop their service. The only way to cancel their use of your credit card is to FAX them. You think you have turned off automatic renewal but they don't really send you the email to confirm the direction, so it doesn't happen. Then you get charged. You have to remember to look for their email and recognize what DIDN'T happen.

📅 Apr 1, 2008

Jim (jim@a...)

😠 I had very few problems when i had a free basic hosting for 2 years. then i switched to a business plan. the switch over was a pain as the site kept going down. The first of the year i switched to a new business account to get a discount and it has been nothing but problems. Tech support did absolutely nothing with 6 calls until i finally called billing and told them if it was fixed now i would leave.
that lasted about a month now as my sites are now down again.
talking to their support was more frustrating than the actual site being down. talk about getting the feeling that the person really could care less about you as a customer...

📅 Mar 1, 2008

Smileys Trading Post (Burnettftsmith@y...)

😠 Boy what a nightmare it was. Tech support sucks. Downloads are very slow. Can,nt delete files ect: Read the other reviews. Beware before you buy. It sure cost me a full 2 days to get another provider, Plus sales. My god i could,nt even finsh my eshop, server errors, then i,m told by tech support nothing is wrong it works our end. I done test with other computers in other states,,,UUUMMM same thing cant log in to eshop. Then i get told the same thing. we will reset try again in a hour. 18 hours still the same problem.

📅 Feb 13, 2008

Kelli (KJackline@a...)

😠 1 and 1 is horrendous in every way! After transferring a domain to them and receiving confirmation from them that the transaction was completed, they sold the name to someone else without letting us know. They continued to bill us of course, and didn't even give the promised and advertised promotional discount. This national campaign for the site lost hundreds of thousands of dollars, and they have still not corrected their mistake. The Better Business Bureau and Pennsylvania Attorney General's office are investigating them, and so is the media. As an investigative journalist myself, I have been sharing my story with the print and broadcast community and my colleagues who are realizing how poorly this company conducts business. Hundreds of emails gone unanswered, phone calls dropped with no resolution, no support at all, and ethical issues are just the tip of the 1 and 1 iceburg. Caveat emptor!

📅 Dec 31, 2007

Dessie (dessie_str@y...)

😠 I should have done some research before I moved my web site to 1&1...HUGE MISTAKE!!!! They trick you with low prices....Yes, unbelievably low - but when you get to the menues - 85% of the buttons are greyed out ( not accessible) because you will have to pay more...and more....and more....to get access to the basic ones at least... Then, customer service....There are no words to explain that...Horrible is probably close...but it is worse than that. My first week, I had to call them over 10 times...Because every time I called I was hung up on...But, I called their office in Chesterbrook ( I somehow managed to find the number) and my problem was solved within an hour. Do you know why? - Because I live in the area and I wanted to visit their office to take care of the problem on the spot. Well, apparently they did not want my resence - so , my issue was given the proper attention. After only a week, I started having problems again. I realize now that these problem could have been avoided [read more...]

📅 Nov 23, 2007

trademaster remodeling (paul@t...)

😞 the website worked ok, but the technical dept. was in another country, the phillapines, and did not understand me very well. They did not know what "microsoft publisher" was, so once I added photos and text and links to my website, they could not help me. So therefore they could not answer my technical questions. Once I switched to BlueHost.com they were able to get my site up and running. I got disconnected 6 times in one day. I was dissapointed and frustrated to say the least.

📅 Nov 16, 2007

Benjamin Schloss (benjamin.schloss@1...)

😁 I am the Online Marketing Coordinator for 1&1 Internet. One of the responsibilities of my position is to review our affiliates websites. It is not my job to try and defend 1&1 from verbal attacks. In fact I am a realist and realize that not everyone is going to have a perfect experience with my company. In fact when you have over 6 million customers it is inevitable that you will upset a few.

I am sure that the pain that people complaining about support or is real. 1&1 like most big companies outsources it's first level support. Since most of the questions they field are very routine and 95% of people get the answer that they need it makes sense to do this.

Believe me I have had frustrating experiences dealing with other company's support and it is no fun when you speak with 5 different people and none of them can give you the answer that you want. Please understand that we have a dedicated second level support team that is much better trained to handle the more complex [read more...]

📅 Sep 29, 2007

erik (tko22@h...)

😁 1and1 has the most affordable hosting packages. Customer support are very friendly. Though there are downtime but updates are given on time.

Keep it up!

erik

📅 Jun 16, 2007

Zafar (info@a...)

😃 I am with 1&1 since 2003. Services are very low cost. Domain names are cheap. Recently I upgrade my package into Business. This is my trust and confidence that I am still with them.
Twice I called 1&1 for help they responded quickly and solved my problem.

Zafar

📅 Jun 13, 2007

Duane Crampton (-no email-)

😉 I stand corrected.

Eveidently there was a bug in the program. If I could remove my most recent rant, I would do so.

It is now evident, that when you can read all the review left by various individuals both positive and negative that it is a fair system, not biased or skewed.

📅 Jun 8, 2007

Duane Crampton (duanecrampton@h...)

😠 Readers of this review site beware. I have previously left a review of 1&1 here that was negative. It only stayed visible for about ten days and then was removed.

If you read all the user reviews, they are all positive. Obviously there is a skewed reporting here.

1&1 internat hosts two websites for me. Recently I was not able to access them nor allowed to edit them for at least a week and a half. I had emailed and called tech support several times a day and never recieved any help. I did get many promises which were broken. In my original review that I left here, I also pointed out the fact that I had already paid for the services that I was not getting.

If you are reading this review now, I ask that you come back in a week or two - I am betting it gets removed like the first one.

By the way - there was two other reviews - one positive and one negative. The other negative review was removed as well.

📅 May 31, 2007

Duane Crampton (duanecrampton@h...)

😠 This host has proven to be unreliable and the support has been unresponsive and unable to help.
For at least the last seven days I have been unable to edit my domains. Several emails to tech support have proved to be a complete waste of time - slow response time, and no practical answer. One told me that there was a bug in a program that they were running for maintenance on my account.
I have tried calling tech support several times. Obviously, tech support is outsourced out of country. I have recieved no actual help here, but I have had several tell me that my problem has been escalated and someone would be getting in contact with me. Not a single person has tried to contact me.
They have a great number of features that are supposed to be available. I am sure that if they all worked it would be great and wonderful. The reality is that they are not working, and no one can seem to figure out why.
O yeah....they have already charged me in advance for these services that [read more...]

📅 May 29, 2007

Hava (havndoug@c...)

😠 Absolutely do not go with this company!!!!! They are a HUGE joke!!!! I just got off the phone with them for the sixth time in two days trying to get my service set up correctly, and either everyone I talked to didn't speak English AT ALL or they were passing me on to someone else. "Call this number." "Wait for an e-mail to come with the info in it." I was promised three different e-mails, and only received one. They treat you like you're stupid when you call, instead of trying to help you out.

I wouldn't work with 1&1 again if my life depended on it. I had heard that their customer service stunk from others, but I figured I wouldn't need much help, that I could figure it out on my own. Then I ran into a snag and did need customer service, and it was NOT there. Absolutely positively stay away from this company. They aren't worth a wooden nickel.

📅 Nov 27, 2006

Hunter La (tshakaworld@y...)

😠 1and1.com has the worst customer service of any internet related company I have ever done business with. I am ashamed that I have referred so many people to them. Their registration fees are low, but not as low as the quality of their customer service. I have been with the company for about 2 years and currently have about 44 registered domains hosted my them. I called today for the first time with a dispute. The Customer Service representative put the manager, Benjamin, on the phone. This guy was not interested in trying to resolve my complaint and nonchalantly told me to go screw myself and said he wouldn't care if I took my business elsewhere. I couldn't believe me ears, but he didn't have to tell me twice. I don't do biz with company's that don't put the customer first. This Benjamin guy must be the owner, because I cannot believe that an employee would have the guts to say that to a customer. I would not recommend any do business with this company. I wish I had read the all [read more...]

📅 Nov 19, 2006

John (jw23_@H...)

😠 This is the worst company I've ever dealt with, my site was down for 5 days (it's still down) and they refused to accept responsibility for it. THey claimed it was the code. Interestingly enough, today I bought service through another company, uploaded the site, and it works fine. Hmmm.

1and1, horrible customer service, site down for 5 DAYS, what more can I say. Oh yeah, one more thing, the girl on the customer service line didn't know what IIS was (I have a windows host package).

📅 Nov 13, 2006

harnser (harnser@c...)

😠 This company has many issues and the worst is when you try and move away. We found that although we followed all their instructions they failed to release the domains on transfer, then allowed them to expire without notification (going into redemption), then refused to help unless we paid them a fee and restarted another account with them.

Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.

We are formally complaining to the better business bureau - we suggest all other people who have been abused in this way do the same.

Mark

📅 Nov 13, 2006

Joe (Jotopia2006@Y...)

😞 "You get what you pay for", and 1and1 is no exception. Control panel is difficult to use, and the customer service is GOD AWFUL (45 - 60 minute waits, and sometimes with hangups) and customer service ant technicians can't even speak ENGLISH. This summer, I moved, and thus my credit card info changed. In 9/06, 1 week after the end of my contract period, they couldn't renew me for the next 6 months (email changed also), and they locked my domain and account access (which is understandable). What really got my goat is when I went to pay the fee for the next 6 months, $29, they had already sent my account to a collection agency, and it would cost me $49 to get out of collections and have my domain turned back on. How can I be charged an additional $20 for $29 worth of service and sent to a collections agency for service I haven't received yet (you pay for service in advance)? I really hate this company. Do not do business with them!!!! I moved to HostMySite.com and am EXTREMLY [read more...]

📅 Nov 8, 2006

Steve Crump (scrump@t...)

😉 High number of outages (sites, IMAP servers, MySQL database connections), but very inexpensive and plenty of features. Also poor phone support - in the event of global problems a recorded script plays and then the call is disconnected. Okay for personal use, not recommended for critical business application.

📅 Aug 27, 2006

Eddie Brown (eddie_brown@y...)

😞 Features are Great. Software provided free is good for new users. Internet login to account and control of account and features easy to use. The one single problem is the billing department.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are caught. Despite the excellent technical ability of the other departments, billing may be a good reason to stay away, if you don't have a few hours to conduct 3-way phone calls with you, your bank and their billing department. Even my VISA representative (after 1 phone call) suggested that I find another vendor for 1AND1.com's service because of their lack of customer service and professionalism. Needless to say, 1AND1.com's billing department and I are on first name basis. They also were [read more...]

📅 Aug 3, 2006

drh (dan@a...)

😞 I host over 50 domains with 1&1. Overall, while access is sometimes slow, I have been happy with them.

Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut off). The tech rep told me there was nothing she could do about it other than to wait two hours for the lock to clear.

After hanging up I tried to get in through my SSH client -- only to find that blocked as well. I called back to see if I could escalate the issue -- and the tech I then spoke with did some checking and came back to say that their 2nd-level support people were not available (no 7x24 it seems!) -- and that, yes, I would still have to wait the two hours. You would think that if [read more...]

📅 Jun 21, 2006

Russel (russel@a...)

😞 1and1 started out looking like it was going to be fine, until I actually expected to host functional pages with them. It takes over 20-seconds to load a simple 4 page flash site that was created with their tools.

Their customer support is slow and painful to work with.

Their email spam filtering is non-existing and was only about 2% accurate, I have since moved my email elsewhere and see ~95% accuracy.

I will either go back to hosting it myself (even with managing the servers, it would be less of a headache since it would work!) or find a new hosting company.

📅 Apr 7, 2006

Henry Simpson (henry@n...)

😠 I had 2 hard disk crashes, over 2 years due to their poor hardware.
If that wasn't bad enough, the support service is that bad you'll end spending all the cash you saved (because there cheap for a reason) by using them on the 0870 support number. Which diverts you all around the world, I ended up talking to people in the phillapines, on a poor line trying to figure out what had happened to my server.

As a final insult, I had a verbal agreement to cancel my contract on a certain date. When it came to issuing the final refund (cause you pay in advance) they changed the date, and refused to acknowledge the date I agreed.

I'm trying to build a good reputation for my business, which was damaged by there appaling support, after around 30 phone calls and 3 days they finally got my server running after a hard disk crash.

📅 Mar 31, 2006

Eddie Brown (eddie@s...)

😠 My account (Eddie Brown) is 2 years old. Last week they shutdown all of my websites for the 24 hours that they had me locked out of my account. The account was locked out by "Admin". As you may know, users are NOT allowed to speak or email "Admin" directly. I finally got my account back in service by going thru billing and tech support. "Admin" is only open during the 9 to 5 hours. I have yet to get a satisfactory answer to who and why they locked out my account. They will not pay for the downtime. I have demanded answers but have only gotten the run-around.

📅 Mar 8, 2006

mata hari (matahari@w...)

😞 OK; their price is fine. But that's all. If one really needs support, he can forget it. Overall: frustrating and wasted money.

📅 Mar 7, 2006

Frank Whittle (omeyas@n...)

😉 This has got to be the world's worst provider. If you are looking for support, avoid 1and1 like the plague!
Read their page, and they sound brilliant, trying to contact them is like trying to contact the dead! Nobody answers the phone, they'll just keep you on hold for ever. I've never got though yet!
E-mail, much the same, forget it! I've sent about 10 in the last week, never had a reply to any.
Unless you want to end up frustrated like me and many others, go elsewhere! 1and1 is abysmal.

📅 Sep 7, 2005

John (voxel@m...)

😉 Good hosting services... *horrible* cancellation process that was extremely impersonal, and unneccessarily complicated

📅 Sep 1, 2005

aenima666 (aenima666@v...)

😠 Very bad service!

Got billed for a hosting plan registered to a guy in UK when i live in Canada. They let it go, when I saw that on my credit card, I called them and they said they couldn't do anything for me. I had to send them a registered letter saying the same and to contact Visa so they could contest the transactions.

This being said, I was a previous customer of them, so is there any security breach in their database? I do believe so, same thing happened with Yahoo, but they were kind enough to cancel the transaction right away. Those transactions happened after I had actually bought from them. So it's over for Yahoo and 1&1 for me. I'll deal with my own company now, and I GOT a SSL CERTIFICATE, which they don't have.

Later,

📅 Aug 23, 2005

Rob Higgins (hostmaster39@h...)

😁 1&1 rocks! I will recommend them to anyone who asks. I got 5 free domain and $600 worth of software + more features than I know what to do with.

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