1&1 IONOS negative review #12864 by sharon goodson (sharon@j...)

1&1 IONOS got a negative review on

ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
Tel +1-866-991-2631
Customer review #12864
1/10
sharon goodson ( sharon@j... )
Time Hosted 2 to 3 years
Global rating
Customer Relation
My brother owned two domains and had hosting service with 1and1. He passed away in 2008 and at the time we didn't realize he actually owned the domains, only that he had been working on developing a website with someone else. Apparently his hosting service was paid through sometime in late 2009 since the site was no longer accessible then. Soon after we realized the domain was in his name and it was up for renewal in March 2010. I contacted 1and1 about transferring ownership of the domain name to his estate representative.

They initially told us told us the only way we could take ownership of the domain was to pay for the past due balance on the hosting account (nevermind that the site went down as soon as the hosting plan wasn't renew).

Then they told us they would make an exception, but we would have to open a web hosting account with them, so they had an "active" account on their servers to transfer it too.

I purchase it on my own after it expired. Wished I had notified ICANN!!

94 out of 96 users found this review to be helpful!