1&1 IONOS negative review #593 by Eddie Brown (eddie_brown@y...)
1&1 IONOS got a negative review on
Eddie Brown ( eddie_brown@y... )
Features are Great. Software provided free is good for new users. Internet login to account and control of account and features easy to use. The one single problem is the billing department.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are caught. Despite the excellent technical ability of the other departments, billing may be a good reason to stay away, if you don't have a few hours to conduct 3-way phone calls with you, your bank and their billing department. Even my VISA representative (after 1 phone call) suggested that I find another vendor for 1AND1.com's service because of their lack of customer service and professionalism. Needless to say, 1AND1.com's billing department and I are on first name basis. They also were informed of my abliliy and desire to leave negative feedback.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are caught. Despite the excellent technical ability of the other departments, billing may be a good reason to stay away, if you don't have a few hours to conduct 3-way phone calls with you, your bank and their billing department. Even my VISA representative (after 1 phone call) suggested that I find another vendor for 1AND1.com's service because of their lack of customer service and professionalism. Needless to say, 1AND1.com's billing department and I are on first name basis. They also were informed of my abliliy and desire to leave negative feedback.
161 out of 296 users found this review to be helpful!