✔ 1&1 IONOS UK review

25 user reviews; 0 support responses; 0 testimonials; 11 products, 0 promotions, 5 social accounts; 15,445 domains, Alexa #8858; 📆 listed 2005 (#2620)

👪 Most Recent Customer Reviews

📅 Jul 13, 2021

Carew Rodrigues (Rodriguescarew@r...) / growtelegram.com

😠 This is a scam service
Last year they were offering domain for £1 .

So, I bought a bunch of domains.
Didn't use any of them for a year. And when it was about to expire they auto renewed me.

I used a card that has no money in it so they can't renew me automatically right? No.

They their depth collection agent sent a letter to me to ask for payment of all the domains that were auto renewed. Total I owe them now is £130.

1. I did not even connect the domains to my hosting
2. I never agreed to auto renew.
3. My payment card had no money in it. So, how did the transaction go forward?

130 isnt much for me but Solve my issue, or it will cost you much more then £130. Mark my words.

📅 Jun 10, 2021

-anonymous- (tradingtics@g...) / floorslip.co.uk

😠 My Google rankings had slipped badly. Why? Because IONOS linked 40 domain names I have to just 2 sites!! So Google think I'm heavily spamming!! They also used my spare domain names to link to other sites that are not mine!! Robbing badly managed charlatans!!

📅 Apr 29, 2021

-anonymous- (-no email-)

😠 I have been using them for 10 years. I recently received a 40% increase on my bill. Their customer service was abysmal. I've downgraded my package and will be migrating away over the next twelve months. It seems they really couldn't care less about their smaller customers as they are so large. The fact that there was a "loyalty" discount on my invoice and yet it was 40% more year on year is just a joke.

MORE REVIEWS

📄 Overview

🔃 1&1 IONOS UK is part of United Internet
🔧 Services: Web HostingDomain Registration ICANN registrar Own datacenter
⇔ Redirected from 1and1.co.uk

📜 About 1&1 IONOS UK

Who we are

1&1 IONOS (old 1&1 Internet UK) is the hosting and cloud partner of choice for small and medium-sized businesses. We are experts in IaaS and offer a portfolio of solutions to get businesses present online and working in the digital space. As the largest hosting company in Europe, we manage more than 8 million customer contracts and host more than 12 million domains in our own regional data centers around the globe.

We serve entrepreneurs taking their first steps online, business owners scaling up, large companies, and partners who help them reach their ambitious goals. Whether building an online presence by securing a domain, building a website, moving back-office processes to the cloud, or orchestrating a container cluster, our comprehensive portfolio offers a best-in-class app, server, or service.

Reliability and security are engineered into the core of our products. Our self-built data center network delivers optimal performance and georedundancy. With headquarters in Germany, we at 1&1 IONOS pride ourselves on the tradition of state-of-the-art technology, strong privacy policies, and airtight data security.

Customers are our focus. That is why we not only have dedicated local support teams, but we also offer an industry first: a personal consultant who provides expert advice tailored to your needs.

Our (hi)story

1&1 was born in 1988, with the main aim of making information technology easy for everyone to understand and use. Committed to delivering a powerful, reliable, and secure product, 1&1 engineered its own data center architecture and extensive network with locations in Europe and the US, enabling millions of clients to get online, build up their web presence, and take advantage of increasingly more sophisticated digital services.

This launch of mass-market hosting, combined with years of experience building server hardware tailored for cloud applications, was complemented by strategic acquisitions to create a full-fledged hosting leader. 1&1 cemented its position as the provider of world-class hosting solutions and largest domain registrar in Europe.

Robust infrastructure portfolio in hand, 1&1 then integrated cloud-based digitization applications and tools into its offering, enabling businesses of any size to safely and simply take advantage of the benefits of the cloud.

Becoming 1&1 IONOS

In 2018, to build upon its vision of empowering businesses to leverage the latest digital technologies, 1&1 combined its web hosting, applications, and server product lines with ProfitBricks’ cloud infrastructure solutions, becoming 1&1 IONOS and reaffirming its dedication to innovation and customer centricity.

Proud of its heritage, 1&1 IONOS will continue its mission: to make powerful technology work for everyone, and to deliver the best of cloud computing.

1&1 IONOS is a member of the United Internet group

📢 Special pages

Website research for 1&1 IONOS UK on November 6, 2018 by WebHostingTop

🎁 1&1 IONOS UK Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

You can directly submit your coupon here!

Add your promo code

Promotion: Provide the start and end date if the promotions expires
Your email (will not be displayed)
How much is 4 + 3 ?	Respond with 7

Plans📤 1&1 IONOS UK Website Products

🔧 Shared - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
WordPress Hosting Essential	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 Domain free for first year SSL certificate 24/7 support 🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting	£1.00/mo. (£ 6.00 after 6 mo.) VAT 20% exc	25 GB SSD	unmetered	Mar 2019	1 / 1
WordPress Hosting Pro	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 5 🆓 Free domains : 1 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting	£1.00/mo. (£ 11.00 after 6 mo.) VAT 20% exc	200 GB SSD	unmetered	Mar 2019	1 / 5
WordPress Hosting Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Fully Managed, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 2 🆓 Free domains : 1 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.ionos.co.uk/hosting/wordpress-hosting	£1.00/mo. (£ 8.00 after 12 mo.) VAT 20% exc	150 GB SSD	unmetered	Mar 2019	1 / 2
🔧 Shared - 💻 Linux/Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 1 📌 Dedicated IPs : 0 Free domain for first year Wildcard SSL Certificate 24/7 support 🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting	£1.00/mo. (£ 5.00 after 12 mo.) VAT 20% exc	100 GB SSD	unmetered	Mar 2019	1 / 1
Pro	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 5 🆓 Free domains : 1 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting	£1.00/mo. (£ 7.00 after 6 mo.) VAT 20% exc	250 GB SSD	unmetered	Mar 2019	1 / 5
Expert	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 50 🆓 Free domains : 1 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.ionos.co.uk/hosting/web-hosting	£1.00/mo. (£ 10.00 after 6 mo.) VAT 20% exc	500 GB SSD	unmetered	Mar 2019	1 / 50
🔧 Domains	Keep mouse over features!	💰Price			📆 Updated
.co.uk Domain	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 Free email address, private registration, and Wildcard SSL Certificate included. 🔗 Plan URL : https://www.ionos.co.uk/domains/domain-names	£0.83/yr. (£ 10.00 after 12 mo.) VAT 20% exc			Mar 2019
.com Domain	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer 🔧 Category : Backup, DNS, CDN, Open-Xchange, Green Hosting, Wordpress, Website Builder, E-Commerce ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔗 Plan URL : https://www.ionos.co.uk/domains/domain-names	£1.00/yr. (£ 13.00 after 12 mo.) VAT 20% exc			Mar 2019
🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 1 Optimised for all devices All the webspace you need 24/7 support 🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder	£0.83/mo. (£ 10.00 after 12 mo.) VAT 20% exc	unlimited	unmetered	Mar 2019	1
Pro	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 1 🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder	£1.00/mo. (£ 20.00 after 6 mo.) VAT 20% exc	unlimited	unmetered	Mar 2019	1
Essential	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 1 🔗 Plan URL : https://www.ionos.co.uk/websites/website-builder	£1.00/mo. (£ 7.00 after 6 mo.) VAT 20% exc	unlimited	unmetered	Mar 2019	1

Contact information is managed by ionos.co.uk representatives support@i..., info@i... [login] | Last company update: Nov 06, 2018

📊 Web stats

📂 Details for https://www.ionos.co.uk/
⚑ Targeting:	United Kingdom
📥 Website DNS:	MX::mxint01.1and1.com => 212.227.126.206 ( *Strang* ) / Ionos SE - ionos.com MX::mxint02.1and1.com => 212.227.17.17 ( *Strang* ) / Ionos SE - ionos.com ns-1and1.ui-dns.org => 217.160.83.200 ( *Karlsruhe* ) / Ionos SE - ionos.com ns-1and1.ui-dns.de => 217.160.80.200 ( *Karlsruhe* ) / Ionos SE - ionos.com ns-1and1.ui-dns.com => 217.160.82.200 ( *Karlsruhe* ) / Ionos SE - ionos.com ns-1and1.ui-dns.biz => 217.160.81.200 ( *Karlsruhe* ) / Ionos SE - ionos.com
🔨 Server Software:	Apache
📌 Website IP:	217.160.86.9
📍 IP localization:	Germany, Baden-wurttemberg, Karlsruhe - see top providers in Deutschland, Baden-württemberg
🔗 ISP Name, URL:	Ionos SE, ionos.com

✅ Customer testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email (will be obfuscated)
One Hosted domain name with this company
Testimonial (HTML tags are NOT allowed) Minimum 100 characters
How much is 4 + 3 ?	Respond with 7

📋 1&1 IONOS UK News / Press release

Flexible Web Hosting for all needs: new 1&1 Cloud Server packages available from £4.99 per month+VAT - 1&1, Europe's leading web hosting provider (www.1and1.co.uk), today offers four additional pre-configured packages of its 1&1 Cloud Server. In addition to the already established packages FLEX, M, L and XL, small and medium-sized enterprises, start-ups, value added resellers, developers and agencies now benefit from a more favourable entry price and even greater flexibility. The new Cloud Servers – as well as the established configurations – have no minimum contract time and offer ...

1&1 expands its Cloud Server functionality with pre-configured packages - 1&1 Internet Ltd. (www.1and1.co.uk), the leading web hosting provider in Europe, today extends its 1&1 Cloud Server offering with four new pre-configured packages. Customers are now able to select a lower entry price and set of pre-configured settings for immediate use – with a choice between packages sized M to XXL, ranging in terms of RAM, vCores and storage space. The different versions make it easier for customers to find the ideal configuration for their specific use case – ...

1&1’s new MyWebsite 8 boosts online visibility for small businesses - 1&1 Internet Ltd. (www.1and1.co.uk), the leading European web host, today debuted 1&1 MyWebsite 8 featuring powerful new tools for building online visibility. Since online visibility is a mission-critical issue, especially for small businesses, the award-winning 1&1 MyWebsite package now offers a central, easy to use dashboard called ‘1&1 Online Success Centre'. This platform analyses and displays the elements needed for online visibility while guiding business owners via a ...

[search all ionos.co.uk news]

📣 1&1 IONOS UK Social Networks

https://twitter.com/ionos_uk
Your web host and cloud partner.Need Support? @IONOS_help_UK is here to assist you.
Account started from May, 2009, having already 5705 tweets with 13407 followers and 1958 friends. Last activity on June 6, 2023. See recent tweets:

June 6, 2023 - ✅ Streamline operations ✅ Scale on-demand ✅ Optimize Efficiency Discover all our features of Managed Stackable… more info

June 2, 2023 - Stay on top of ever-changing #CLOUD Act regulations with experts including Tim Phillips from the Register and our… more info

June 1, 2023 - While you focus on the essentials, we at IONOS Cloud ☁️ take care of the set up and manage your private #container… more info

https://www.facebook.com/ionos.unitedkingdom/
About: Welcome to the Official Facebook Page for 1&1 IONOS.
1&1 IONOS account is having plenty of likes, talking about them several people. Last activity on Sep 29, 2019.

No statuses until now

https://www.linkedin.com/company/ionos

https://www.youtube.com/user/1and1uk

1&1 IONOS UK Blog Blog added on October, 2018, with total 0 articles.

https://en.wikipedia.org/wiki/1&1_Internet

https://www.instagram.com/ionos.co.uk/

📈 Domains trend

Reviews👪 1&1 IONOS UK Customer Ratings

The quick stats of 1&1 IONOS UK profile shows a note average of 1.2 out of 10, counting 25 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advanced form]

Required information

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Username	eg. https://twitter.com/YOURID or https://facebook.com/YOURID Check to not display public
Your email (will be obfuscated)	or login and come back to this page Check to not display at all
Customer identification	(Not public visible. Example Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domain	Example mysite.net. If you have multiple domains, mention at least one
Summary of your post	eg. ionos.co.uk is best!
Your review	HTML tags are NOT allowed! MINIMUM 100 characters! Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved! Some customers might say good things like: "i'm happy with 1and1 IONOS UK" or bad things and complaints like: "this company sucks", or "is horrible", "ionos.co.uk generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 4 + 3 ?	Respond with 7

(2 = 8.00%)
(23 = 92.00%)

📅 Feb 14, 2021

-anonymous- (-hidden-) / mysite.com

😠 Stay well away form this company! They say they can get your business online.....lol you spend more time phoning them to find out why your website is offline\!

📅 Oct 9, 2019

-anonymous- (-no email-)

😠 These people really are the worst! I have lots of examples of poor customer service or sharp business practices by them and I may write other reviews on this subject however, todays example is that I receive an email mentioning domain renewals. I logon to my account the following day to cancel the renewal of a few domains that are no longer used by customers. However, I'm told both online and over the phone that the domains cannot be cancelled as they renew within 5 days. Essentially, they have a policy whereby you have to act the same day as the email they send or you will incur considerable costs for products you no longer require.

📅 May 14, 2019

-anonymous- (jkrowling8@g...) / jkrowling89@gmail.com

😠 Been with these people for a decade, it's time we moved on i'm afraid.

If you like a co-operate service where you are just another number, then these guys who only up-sell instead of fixing the problem are for you. I've been recommended Stablepoint who are based in the UK and we are now slowly moving everything away.

Best decision we've made, they are migrating everything for free too.

📅 Mar 24, 2019

-anonymous- (-hidden-) / websitesforums.com

😠 Can't believe how poor the support team are, i think they have so many customers so losing someone like me does not matter. We've found a company called Stablepoint who've we've moved all of our services to now. Great chaps, UK team on fast google servers.

📅 Feb 27, 2019

-anonymous- (-hidden-)

😠 Really awful service. Their billing department keeps adding unauthorised charges for services not requested, not used. You just keep discovering that your bill is now 200% more and you don't know why, then you look into detail and discover all sorts of scam in your bill which is generated by their billing department. The issue is never sorted quickly. You then have to spend hours on hold trying to get through to someone. Their e-mail support does not respond. A company from hell really. And this keeps happening all the time, not just a one off. Such financial conduct actually constitutes an office as they keep putting charges through your account without consent of the customer and without even your knowledge!

📅 Mar 4, 2013

Robert Cooper (bob.cooper@u...) / phandicraft.com

😠 They just screwed up my account by turning itoff
My email and web domain phandicraft.com was turned off by some moron at 1and1 UK . Now they say I have to pay £25 to have it turned on again. I will take them to court to get my money back + compensation.

Account number: 186070868

Contract number: 40608839

📅 Feb 2, 2012

-anonymous- (tao@l...)

😠 Dedicated server not bad until you have problems
I have been used 1and1 UK back to 2006. I always takes dedicated server or VPS, the servers are OK until there are something wrong. I had a hard disk need to be replaced, it tooks about 5 days. And recently, another hard disk need to be replaced in one of the most important server. After 2 days waiting, I called their customer support. The answer from them is "You dont have SLA, when it is done, it is done.". It is a very rude and helpless customer support.

In 2012, they removed backup space from dedicated server and sell it back to customer. The hosting price is the same as before. It is really a BIG downgrade!!

I WOULD NOT recommand 1and1 to anyone who has limited IT skills. Because you are on your own after they have ur credit card number.

📅 Dec 9, 2010

Antonio (ant3017@g...)

😠 I signed for an ASP.NET webhosting package.

It turns out that ASP.NET MVC is not supported, and I can only have .NET 2.0 which is kind of old, since it was released years ago. All my other websites, which i keep in other companies run on .NET 4.0 and MVC2.

I asked some setting for IIS and i discovered that ii can only have IIS6. this is the answer form cutomers service, after 11 emails (nobody could answer me about the IIS settings in technical support):

Our new shared hosting packages are using IIS7. Currently, older packages are still setup with IIS6 and unfortunately I have no timeline for which they will (if ever) be moved to IIS7. Our developers do not always give us accurate timelines for such upgrades. You may want to purchase a new package, the features of which are listed on the website (including IIS7, which runs with integrated mode).

So, they proposed me to buy a new hosting package, just to be upgraded to IIS7. This when more or less everywhere else you get [read more...]

📅 Jul 2, 2010

Kevin Genner (kevin@g...) / genner.co.uk

😠 One and One internet are by far the worst company that we have ever dealt with. To say that they are arrogant, uncaring and incompetatent is to pay them too great a compliment for they are far worse than this. I would suggest that anyone considering using 1 and 1 Internet seriously consider going else-where - any-where else. Or at least search online for reviews and plough though the horror stories.
If still unsure; contact Slough Trading Standards and ask them (unofficially) how many complaints have been loded against their local cowboys. But at the end of the above; avoid these scum at all costs.

📅 Jul 14, 2009

Y. Motee (-no email-)

😠 I just want everyone reading this review to know that whatever everyone is saying is absolutely the truth. 1 and 1 will annoy you beyond any description, its like you are in BOILING POINT reality show, only that this time its real life . They seem to have no idea what it means when you cannot access your emails or when your website goes offline.

DO NOT GO ANY WHERE NEAR 1 and 1.
Y. Motee in Kenya

📅 Jun 25, 2009

Lucky (luisiher@g...)

😞 opened an account with this company about 2 months ago and as I did not get the service
I was expecting (access to MYsql) I cancelled the same day ( I thought that was it). After 15 days I
got charged to my paypal account I called and they told me that I
should get the refund in 7 days by bank wire (They sayd the could not refund my paypal account – company policy). Ok 12 day later I did not get
the money so I contact their billing department and they told me that due
to a system error the payment was not processed. So I have to wait another
7 days. A few days ago for my surprise I got a refund to my paypal
account , but today They have charge my again. I have talk to the billing department
and told me that they can’t stop the system and they will give me a refund
again in 7 days. Also the first advisor I spoke with she put the phone down
on me. They service is terrible and also when asking for a complaints dep. or a responsible, they don’t want to now. They pass the ball [read more...]

📅 Apr 9, 2009

Roger Abrahams (roger@r...)

😠 I have never ever dealt with such a dreadful company in all my days. the online help is a joke, they leave you hanging for ages, the billing is run by a bunch of crooks, i cancelled my policy with them and they billed me, i asked for a credit which i did not get and 3 months later they took another £150 i tried to get it back but they stonewalled me, it was dreadfull. it has been a year now since we left them and WAIT FOR IT-- TODAY I GOT A LETTER FROM THEIR BLOODY FINANCE COMPANY DEMANING 152.52 FOR LATE PAYMENT.
I WILL GOT TO COURT FIRST!!!!!!!!!!!!!!!

📅 Oct 3, 2008

Polymash Digital Art Service (bovinelife@y...)

😠 1and1 are one of the worst hosts in the UK, with the worst telephone support of any large company I have ever come across. They cut ou off the phone, they keep you waiting for large periods of time and then the problems progress. Their very cheap sites are often missing in fairly essential features. I host six sites with them and am one by one removing them to hostpapa which offers a great service. The call centres have no continuity with your problem. They bill you incorrectly, they add service charges to your bill when it's their fault. There is much red tape. I am a web designer and they took one of my sites down during a critical period and made me look stupid in front of a client. PLEASE AVOID 1and1 at ALL COSTS and go to hostpapa instead.

📅 May 21, 2008

Lara French (darkeyedangel@l...)

😞 I used to use them for website hosting and domains.
Their customer service was very bad, many of the staff don't seem to know any answers. I have now moved to a new hosting company, yet i still get billed from 1and1 for things i do not have anymore! It's a joke.

FYI: I now host with lcn.com and i'm happy!

📅 May 20, 2008

Holland Risley (hollandrisley@y...)

😠 DO NOT USE 1AND1. EVER!!

1and1 have let me down over and over and over again.

You simply cannot rely on 1and1s services.

Telephone support is non-existent. Often you are on hold for half an hour then it just say "Sorry" and you are cut off.

I have moved to UK Fast - they answer the phone within 3rings almost every time. I love them. They make my life easy!

Holland Risley

📅 Nov 15, 2007

James HOLLOWAY (ja.holloway@n...)

😠 If you want rubbish customer service then this is your company. At 1and1 they gurantee to mess up your life, waste your time and generally make you feel like the whole world is against you. No web host company has made web hosting so difficult that you need an education from the 1and1 university in order to get anything done. Thank god I found saynoto0870 otherwise my phone bill would have gone through the roof.

Dont look at the price. Just stay clear!

📅 Sep 21, 2007

Robert (Robert_Basilious@y...)

😠 If you want to make the BIGGEST mistake of your life, sign up to 1and1. DO NOT GO NEAR 1AND1. This has to be the worst company on the planet. Their products and services sound too good to be true - because that are too good to be true.

This company is built of robbing clients. Poor server uptime, non-existant support. If you call their "24 hour" support, you will be put through to a call centre in the Phillipines where a computer illeterate poorly trained individual will read you answers off their FAQ. If you ask a question that is too hard for them, they will hang up on you, or re-read an irrelevant answer off their FAQ.

They will charge your credit card imaginary amounts and it takes hours on the phone to have these false charges removed.

If you then try to transfer away from them, they will hold your domains hostage, and make it impossible.

1and1 are COMPLETELY useless. Useless customer support, useless billing department, unethical games and tricks to charge you [read more...]

📅 Feb 25, 2007

Pixles/aka Fern Dumas (pixles@c...)

😠 I attempted to use MS Hosting and cancelled immediately , as it was not what I wanted and I thought it sucked. I had to file several complaints to get out of a contract which 1and1 insisted I was bound to. They axed 173 of my domains off the Internet .
I now have an easy button available for anyone who encounters the same type problems. You can use it , bookmark it , paste it and add to it.
http://1and1easybutton.com

📅 Jun 5, 2006

David Edge (davidedge@c...)

😠 This is a copy of the email I just sent them:

Looked at the online reviews and your company was near the top so I looked at your packages. I know very little about website hosting etc although I'm good with pc's.

So I decided to give you a call to talk to someone for advice on the best package to suit my needs.

I waited for 15 minutes with no idea where I was in your quewing system. Then, with no explanation I was just cut off!

I've got to say that your service is not as you advertise it. Surprising as you must rely on online reviews to bring in business.

I'll now try other companies, which is a shame as I liked the services you offer. Your telephone service is the first port of call for many new business - it needs dramatic improvement! I'm thinking that if your telephone service for clients is that slow what must the rest of your services be like!?

David Edge

📅 Feb 2, 2006

-anonymous- (matoqah@h...)

😠 I happily ran 2 sites with 1and1 for 2 years, before it all went horribly wrong. You are right about their customer service. It generally consists of you reporting a problem and them saying 'tough - now pay up'. A single missed payment, which I cancelled in protest because they couldn't fix anything, and I had the bailiff's letter through the door with

📅 Oct 29, 2005

S Jones (simon@m...)

😠 1and1 internet are rubbish! They are utterly inflexable and the customer service is shocking. They use VOIP which often makes the operators hard to understand, but this isn't helped by their sketchy command of the English language.

They may be dirt cheap. But the reason is that they pay their staff dirt and they provide you the customer with a cheap shoddy service that will leave you feeling frustrated and unsatisfied.

If you feel this review was harsh check out simonjones.info/1and1internet and listen to several calls made to them yourself.

📅 Jul 12, 2005

rt (zrabno@y...)

😠 This is probably the worst web hosting company in the UK. I maintain work and personal sites but was never able to make a site on this company's servers active.

Their help desk was no help at all and simply referred back to the instructions that hadn't worked before. Eventually I gave up and abandoned the attempt.

More than a year later 1&1 are sueing me. Apparently, their terms and conditions don't oblige them to actually provide a service. If you can't use their service you still have to pay. They are rude and officious and I regret ever getting involved with these cowboys.