1&1 IONOS negative review #11959 by Doug Horne on Aug 2010


1&1 IONOS got a negative review on
ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
☎ Phone 1-484-254-5555
Customer review #11959
1/10
Doug Horne ( -no email- )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I only use them for domain purchases, and they were cheap and pretty swift in having the domains ready for me so I could switch DNS, etc. Until last week, that is. It took them nearly 72 hours to have my domains ready. Yes, nearly 72 HOURS! What's more, they claimed that I purchased the domains on Saturday evening when I had actually purchased them on Friday afternoon (I even had to send them the email proving this!).

Now, I am having dns issues (yes, I'm not a monkey, and I know what I am doing.). This morning, I was able to successfully update my site. An hour later, it's no longer accessible. Pinging the domain, I see it's back to using their ip address. When I go into control panel to check the DNS, it's grayed out and not accessible.

Oh, and customer service? What customer service? All you get is some rude offshore call center guy or gal on a phone that will tell you when you bought the domains (with incorrect information, mind you), and the standard "you have to wait 24 hours blah blah blah.." when you have already waited that amount of time. when I see support, I'd like to get it from somebody who knows what they are talking about.

They are joke. I'd rather pay full price for my domains and get them promptly. Never again will I buy another single product from these guys.

I agree with the other user about cancellation as well. When you sign-up, the auto-renewal is turned on by default. The only way I was able to find how to turn in off was to go into the FAQ and do a search. Normally, this sort of stuff is available for access in your MyAccount area (their MyAccount area is very poor in terms of usability - yes, I am a ui designer).

71 out of 79 users found this review to be helpful!

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