✔ Volusion review

43 user reviews; 0 support responses; 0 testimonials; 4 products, 0 promotions, 7 social accounts; 218 hosted domains, Alexa #31101; 📆 listed 2007 (#5948)

👪 Most Recent Customer Reviews

📅 Apr 7, 2014

Mindy (astarinastar@y...)

😞 major issues with this platform
I reviewed SMS cart systems for a year before I went with Volusion. I was actually excited to try it. Not any more.

Sure the cart functions, and the admin area is "pretty" but cart additions are complicated and clunky - and unless you pay for more than their basic package (up to 500 items) you have NO way to upload or DOWNLOAD your cart information data. If you want support or static pages on the site adding finding and editing them through their 'article' system is like finding a needle in a haystack - nearly impossible for computer challenged clients to update (which is the whole point of going with a cms system) and their tinymce page editors are too simplistic and limited in features. What's worse is if you choose to code back and forth between the html and txt tags it looses or rewrites the hand code.

The don't give you any access to your root ftp or sql areas.

I also just discovered tonight that their 301 redirect system doesn't allow for query string URLs which is [read more...]

📅 Jun 24, 2013

midnight beads (mnbeads@y...) / midnightbeads.com

😠 would not recommend to anyone - stay away!
I have had problems downloading pictures to my store. This has been an ongoing problem. Have tried different computers and have done EVERYTHING Volusion recommended.

Because of this the service is obviously no use to me. I requested a refund since the problem is on their side and I shouldn't have to pay for a service that isn't working! Of course I am being ignored.

Poor practices - stay away

📅 May 28, 2013

-anonymous- (-no email-)

😠 Volusion is the Worst!
I sampled many of the webstore sites this weekend and Volusion was by far the worst. Worst customer service, worst interface and from what I've been reading, the worst about transparency on their fees. I've spent an incredible amount of time trying to cancel my account.

STAY AWAY!!

MORE REVIEWS

📄 Editorial Review

🔧 Services: Website BuilderSSL Certificates

With over 15 years of experience in the hosting field, Volusion is provider of website building services promising robust hardware. They are proud to announce that over 40,000 stores are currently using the services provided by Volusion.

They are supporters of the Culture Code that helps them to stay up-to-date with the evolution of the ecommerce industry. Volusion is also a PCI certified provider making sure they respect security measures.

When purchasing a website builder plan, customers can benefit from the following industry-standard tools:

Drag-and-Drop Tools;
Site Editing Tools;
Built-in SEO Tools

Customers get unlimited bandwidth and secure checkout. However, one disadvantage is that customers have to purchase their own SSL certificate as they do not include one in their plans. The good news is that you can upgrade your plans at any time.

Professionally created, customers can choose from a great selection of themes for their websites. However, one inconvenience might be the fact that there are fewer themes available for free and the premium themes are available for an additional fee.

💰 Price & Cost

Their products are slightly expensive when compared to other website building providers. Billing is made monthly or annually and customers can benefit from a 10% discount when choosing the long-term contract. Payments can be made with major credit/debit cards, including Amazon Pay, Stripe, PayPal and wire transfer.

Customers can benefit from a 14-day free trial to test out what Volusion provides.

⌛ Reliability

Volusion commits to the standard 99.9% uptime guarantee provided for their services.

🏢 Data Center

The company is registered in Simi Valley, California.

✍️ Customer Support

In order to get in touch with tech support, customers can reach their technical assistance on phone, e-mail or live chat. They can also be found on Facebook, Twitter, Instagram and LinkedIn.

For additional help, customers can also go to their Help Center or their guides to help them manage their servers.

🔨 Control Panel

By making purchases at Volusion, customers can control their accounts with their own web-based control panel.

🎯 Conclusion

Given their vast experience on the market, Volusion offers well-equipped website building services. Even if their prices might seem pretty high, they offer a 14-day free trial, so customers can get an idea about what it means to work with Volusion.

One inconvenience might be that basic features, such as the SSL certificate, require customers to pay an extra fee, not being included in the price of a plan. However, Volusion is a good choice when looking for website building solutions.

🌏 Server locations:

Austin

📢 Special pages

Website research for Volusion on August 5, 2021 by WebHostingTop

🎁 Volusion Promotions

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Plans📤 Volusion Website Products

🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated
Prime	features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 CUSTOM Prime! Secure Checkout Transaction Fees 0% Number of Products Unlimited Bandwidth Included Unlimited Staff Accounts Unlimited Support Level VIP Online Sales Per Year CUSTOM 🔗 Plan URL : https://www.volusion.com/pricing/	on request	unlimited	unmetered	Aug 2021
Personal	features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Secure Checkout Transaction Fees 0% Number of Products 100 Bandwidth Included Unlimited Staff Accounts 1 Support Level Online Online Sales Per Year $50K 🔗 Plan URL : https://www.volusion.com/pricing/	$29.00/mo.	unlimited	unmetered	Aug 2021
Professional	features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Complete Ecommerce Website Builder Unlimited Storage No Transaction Fees 10,000 Products Unlimited Bandwidth Priority Support Mobile Commerce Responsive Templates Free Slideshow Mobile App Facebook [...] 🔗 Plan URL : https://www.volusion.com/pricing/	$79.00/mo.	unlimited	unmetered	Aug 2021
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] 🔧 Category : Website Builder ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Secure Checkout Transaction Fees 0% Number of Products Unlimited Bandwidth Included Unlimited Staff Accounts 15 Support Level Priority Online Sales Per Year $500K 🔗 Plan URL : https://www.volusion.com/pricing/	$299.00/mo.	unlimited	unmetered	Aug 2021

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📊 Web stats

📂 Details for https://www.volusion.com/
⚑ Targeting:	United States
📥 Website DNS:	kai.ns.cloudflare.com => 172.64.33.188 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com cheryl.ns.cloudflare.com => 108.162.192.83 ( *San Francisco* ) / CloudFlare Inc. - cloudflare.com MX::alt3.aspmx.l.google.com => 142.250.150.26 ( *Mountain View* ) / Google LLC - google.com MX::aspmx.l.google.com => 66.102.1.26 ( *Mountain View* ) / Google LLC - google.com MX::alt2.aspmx.l.google.com => 142.251.9.27 ( *Mountain View* ) / Google LLC - google.com MX::alt4.aspmx.l.google.com => 74.125.200.27 ( *Mountain View* ) / Google LLC - google.com MX::alt1.aspmx.l.google.com => 142.250.153.26 ( *Mountain View* ) / Google LLC - google.com
📌 Website FIRST IP:	172.64.147.205
📍 IP localization:	United States, California, San Francisco - see top providers in United States, California
🔗 ISP Name, URL:	CloudFlare Inc., cloudflare.com
📌 Website Extra IPs:	104.18.40.51 ( San Francisco, California ) CloudFlare Inc. - cloudflare.com

✅ Customer testimonials

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📋 Volusion News / Press release

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📣 Volusion Social Networks

https://twitter.com/volusion
Volusion is an all-in-one #ecommerce solution that helps entrepreneurs build and manage successful online businesses.
Account started from August, 2008, having already 21422 tweets with 32850 followers and 2389 friends. Last activity on July 6, 2023. See recent tweets:

July 6, 2023 - To help position your store as the top choice for all consumers, consider setting prices for your products and serv… https://twitter.com/i/web/status/1676954153757847556

June 29, 2023 - Read our latest #ecommerceblog to learn more about how your customers’ behavior is impacted by your willingness to… https://twitter.com/i/web/status/1674417439260672000

June 28, 2023 - Is your ecommerce store on the rocks? Try our simple and customizable solution for merchants with highly specialize… https://twitter.com/i/web/status/1674055056381837312

https://www.facebook.com/Volusion/
About: Volusion is an all-in-one ecommerce solution with 24/7 support to proactively help entrepreneurs build and manage successful online businesses.
Volusion account is having lots of likes, talking about them several people. Last activity on Sep 29, 2019. Recent posts:

Sep 29, 2019 - Effective search engine optimization can be the key to the success of an online store. It all starts with valuable content and keywords. Learn how to utilize SEO here! https://volu.sn/34Wrz4a

Sep 28, 2019 - Finding a balance of a budget that allows for the desired exposure and maintaining a positive return on investment can take some time, but it is vital to the success of your PPC campaign. https://volu.sn/2NX1Yly

Sep 27, 2019 - Pro Tip: Look to successful online businesses to see how they approach marketing, and see if there is a way that you can improve on it.

https://www.linkedin.com/company/volusion/
Volusion is a Public Company entity having 198 followers on LinkedIn, industry Computer Software.

https://www.youtube.com/user/volusion

https://www.pinterest.com/volusion/

https://www.volusion.com/blog/ Using Ghost 4.34. First post from November, 2017, with total 717 articles (real language en). See recent blogs summary posts:

April 15, 2024 - The Easiest Way to Build an Online Auto Parts Website - Building an online auto parts store can seem like an intimidating project. While you might excel at selling auto parts, website design and development may not be your strength. The good news is that

March 25, 2024 - Things to Remember When Analyzing Ecommerce Site Performance - Overwhelmed by the idea of analyzing ecommerce site performance? Here are the main factors that affect site performance and the most important metrics to track

March 20, 2024 - Navigating Tax Compliance Hurdles - Is your finance or accounting resource constrained? If so, you're not alone. It's time to consider tax compliance automation that can help you simplify your complex tax obligations and finance ...

https://www.bbb.org/us/tx/austin/profile/web-hosting/volusion-llc-0825-90090290

https://www.instagram.com/volusion/

https://www.crunchbase.com/organization/volusion

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Reviews👪 Volusion Customer Ratings

The quick stats of Volusion profile shows a note average of 2.0 out of 10, counting 43 opinions. (few listed on the top of the page)
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(2 = 4.65%)
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📅 May 24, 2013

-anonymous- (xxxeni@g...)

😠 Volusion.com not recommended
Bad code, bad hosting, frequently down, unreasonably expensive, very very bad support, good default design, but very bad code. Definitely not worth it. Only my opinion!

📅 May 10, 2013

Lawren Lelko (lawren.lelko@g...)

😠 Volusion - Dead-Antiquated and WOW-Expensive
Volusion is like paying brand-new-Lexus prices for a 10 year old Pontiac Aztek. Site customization is a mysterious riddle. I started in e-commerce in 1999, but still lived at the help-desk at Volusion. Their card processing "Global Pay" is outrageously expensive with a 3-year contract and quitting-penalties! IMHO, it looks like this company is in "Last Harvest Mode" - make no new investments or upgrades, downgrade server quality, smile as the last few victims wander in through the door. The fact is that no one with integrity would sell what Volusion has to offer in today's market. Anyone who has tried Wordpress.org free software and any of the digital product delivery companies like gumroad or payloadz, as I now have, would never consider using Volusion.

📅 May 3, 2013

Tom Parker (tom@b...) / bodyhelix.com

😠 Happy until I upgraded and lost function! Went backwards with upgrade and they [...]
I had a basic account but upgraded to allow more products. In the process, I lost two very important functions (import/export and batch order processing.) When I tried to cancel the upgrade, they said they "couldn't do it." I am a dissatisfied customer.
I had been pleased with their service and customer service until this unfortunate erosion of my good experience. I am now an irate customer and cannot advise the use of their service.

📅 Apr 20, 2013

-anonymous- (-no email-)

😠 It seems Volusion spend most of their time slandering the competition instead focusing on offering a quality product. Their customer service is basically non existent. Since I have been searching for and trialing many new versions all I see are Volusion advertisements telling me how crap the competition is. I tried to phone volusion 3 times at first and was put on hold for over 15 minutes each time until I hung up and this was for sales. I figured if thats what new customers get I wonder what existing customers deal with? So, I rang technical assistance and they had an estimated wait time of 4 minutes. I hung up at 45mins. (bearing in mind these are all international calls for me and are not free) thats 4 calls of which 0 were answered.

I had extremely specific needs so I emailed the sales rep that persistently sends me emails to upgrade my free trial and asked him about my specific needs, he responded with a brief but reassuring message that the software was perfect for my needs, [read more...]

📅 Apr 14, 2013

shenzhang (xxxeni@g...) / security

😠 Volusion.com not recommended
I do not recommend Volusion.com for any of your online business needs. Their cart is low quality, does not hold the data, data disappears even if saved. The support is a joke. They force people to shut up or leave, they won't take any constructive criticisms and will ban and kick you out you in no time. The hosting is of a low quality, and the pricing structure is very unreasonable and very expensive. An overpriced low quality product.

📅 Feb 10, 2013

JimmysCorner (xxxeni@g...)

😠 Volusion.com is a joke!
Too much to explain here and I don;t have many words for my opinion on Volusion.com, but one wise word - AVOID!

📅 Dec 21, 2012

James (digi_tek2008@y...) / nfldecor.com

😞 Pass on Volusion
A lot of downtime and unless you like being on hold for ever research some of the other companies. When you do a search for shopping carts they will always be on there because the comparison websites are an affiliate so they get paid to recommend them.

📅 Nov 14, 2012

dirtyracingandrods (builtbychevy@m...) / dirtyracingandrods.com

😃 Volusion is ok
I feel the prices are too much to handle for small businesses!
Their customer support definitely needs to be improved.

If the price was easier on my pocket book then I wouldn't complain about the lousy customer support.

📅 Oct 18, 2012

Abdul (tesqie@h...) / tesqie.com

😠 Volusion is The worst eCommerce Provider
They will charge you for no reason. You only get a few gb of data transfer and will be charged if you go over. Don't ever waste your money here. Go to magento and save your time and money.

📅 Aug 7, 2012

SW (info@a...) / abiosolutions.com

😠 Volusion is a HORRIBLE COMPANY!!!
This is the worse and most deceptive company I've dealt with in a long time. They are very aggressive and do not inform you of all charges. The website is not user friendly. The customer service already have their mind set in terms of 'there are no more alternatives or resolutions". I will NEVER recommend them to anyone.

📅 Jul 9, 2012

tdc10 (tdc10@l...)

😠 Volusion Crashes!
7/9/12 UPDATE: The connectivity issue we are currently experiencing is due to a power outage at our data center in which the automatic transfer switch (ATS) malfunctioned. This in turn prevented the redundant generators from restoring power. Once power is returned to the datacenter, restoring full functionality can take 2-4 hrs. We are working closely with our upstream provider to remedy the issue as quickly as possible. As always, further updates will be provided as they become available.

📅 Jul 9, 2012

tdc10 (tdc10@l...)

😠 7/9/12
Volusion Sites crash today, not only storefronts, but the Admin. side as well as the Volusion Forums. Not to mention Volusion's own Site is down. CLASSIC!

📅 Jun 1, 2012

Bell Mitchell (sales@n...)

😠 dns issues
I cannot understand what these people are doing. One of their names servers responds with sat.intensive.int as a NS record. There is no such thing on the internet so it is an internal record but they dont know what they are doing. Can you imagine pointing half of your customers at dns records that have blank values? It's unbelieveable. They told me they would charge me $100 to change my domain name I used when I signed up - no reason for that since it costs $19 to start over. And it took two days to set up a new account. Why should it take more than 5 minutes? These guys are lost.

📅 May 9, 2012

Gina Jane Inc (ginajane_designs@m...) / daisiecompany.com

😠 Deception - Overages - Bandwidth Cost Nightmare!
Our company was four years old when we moved to Volusion.

Hoping for better customer service, superior hosting and the ability to grow our product line from 2,000 digital art downloads to 5,000 digital art downloads, we were falsely reassured that Volusion would be an affordable solution.

The price of bandwidth overages is now double what it was when we moved to Volusion in 2009. The cost of overages is $5.00 per gig. Our overages has exceeded $900 per month at times.

Unable to increase our sales revenue to meet the rising cost of bandwidth, we have tried unsuccessfully to negotiate a price with them.

They have also not responded to basic customer support issues for over a week. Typically their 24/7 customer service means a 45 minute wait by phone and a 4 day wait by using the ticketing system.

We have customers who cannot turn pages on the website if they are using a browser other than IE 7 or 8. AOL and Yahoo users complain constantly of being unable to view [read more...]

📅 Mar 27, 2012

anonymous (john@e...)

😠 Volusion not what they used to be
Volusion was good when Kevin took care of us personally. Now I'm always having problems. My stores go down. I can't get my payments. My bill is wrong every month. Watch out for that "excessive" bandwidth. It can never be explained.

📅 Mar 16, 2012

BetterBargainz (cadams@b...) / betterbargainz.com

😠 Volusion Is Horrible
Volusion does have easy template for people who are new at designing a website. If you are actually serious about having a ecommerce website I would look at other solutions than Volusion. So far their DNS server has been down for two hours so far today. If one of our potential buying customer goes on our website all they get is a DNS server error. Nothing like paying for a service that constantly has server issues.

📅 Mar 5, 2012

Ron (georgianablake@g...)

😠 Terrible Constant Downtime Avoid
Our experience with Volusion has been terrible due to the constant down time particularly since they left Rackspace and started hosting. They do not know what they are doing. Nothing else matters if you customers can not place orders. Our site has now been unable to accept credit cards correctly for almost two weeks. Don't believe the hipe. Go with another company. Do not let this company kill your business.

📅 Oct 16, 2011

Sanjay (catamondai@h...)

😠 I've been a Volusion customer for six months. Volusion did a bait and switch on me.. Volusion's website says "It's a big relief having 24/7/365 LIVE support, with everything handled by a single company." To actually talk with one of those "LIVE" people takes hours. When I get through, the "single company" cannot fix my problem. Two weeks ago my e-mail problem was blamed on Rackspace. The Volusion person said there was nothing to do but wait. Last week my site problem was blamed on Dell. Same answer. Wait on Dell to fix the problem. I've spent a lot of money on my Volusion site with very little to show for my money.

📅 Oct 13, 2011

John (john.doe.345@y...)

😠 Had enough
I've been with Volusion several years. They used to be really good but this past year has been the worst ever. Something breaks almost every week. My sales and profits are down to where they were 2 years ago. Support doesn't care any more. My regular customers send me e-mails because they can't check out. The outtage this week was the last straw for me. I've started my migration to another service.

📅 Sep 30, 2011

eca (ecadesign@a...) / volusion

😁 As good as you can get right now but...
As good as you can get right now but...support has gone down hill. The system is feature rich and continued upgrades generally on target. A few things in the resent upgrade I don't like (power users are getting pushed a side a bit). I think they are growing so much that they don't have experience support. I hate when I call and I know more than the tech support person.
However, you can reach support 24/7 though wait times are sometimes 20+ minutes. For general how to questions they are able to assist well. It is went technical issue arise support can fall very short. We test 9 different services before choosing Volusion and feel we made the right choice. Our site has over 60,000 products. Plus have create 7 other website with Volusion.

📅 Jul 7, 2011

-anonymous- (-no email-)

😠 Drinking while on call
Don't bother calling for support on Fridays. I called for support last Friday. During the call, she burped, giggled, then apologized. She said they drink beer at work on Fridays and she'd had a little too much. I'm still waiting on my problem to be fixed.

📅 Mar 28, 2011

ultimatesupplies (giggitygiggity95@y...) / ultimatesupplies

😁 Awesome!
Using the Gold plan over the past three years, we have grown our business by 200%. We have had great relationships with Volusion, in addition to their customer service and support. Their tools allow us to do the things we need to do to stay focused on the business.

📅 Mar 7, 2011

j jones (jobjones443@y...)

😠 @G Hall - That is a flat out lie...you do not have access to the raw code. If you're going to shill for Volusion at least try to be accurate in your BS statements

📅 Mar 1, 2011

Alex Naobis (akash@w...) / swissreplication.com

😠 Terrible Service, never use them they take your money and do the setup after a week whereas other sites can do it almost instantly

I demanded for a Refund and they closed my Chat and marked it as "Chat Deemed as Inappropriate"

I haven't even started using the site and this is what they put my through already, watch out and stay away.

📅 Mar 1, 2011

G Hall (service@o...) / oakvilleoutletstore.ca

😃 I find it to be great. Good organic searching. Good discount control. Allows me to work the raw HTML.

www.oakvilleoutletstore.ca

📅 Feb 20, 2011

Georgiana Blake (georgianablake@y...) / afraid to list

😠 Since Volusion made the move to their in house data center in 2009 there have been frequent outages and major problems which the company simply ignores. Page load speeds are the slowest in the industry. The biggest issue is that due to their lack of knowledge the Volusion in house data center continues to restrict the ability to checkout due to something they have done to avoid Denial of Service Attacks. The same problem also limits traffic to the sites. The concern was called to their attention in March of 2010 and over and over again. They always deny it but it still continues today. Forum members describe a faucet being turned either off and on. Regardless of the reason the restriction impacts a site’s ability to make money. Affiliates complain; customers call phone centers with error messages during checkout. The speed issues reduce ranks in Google's search results. Nothing works as advertised on the feature list. It is just hype. Fixing a bug is considered a feature request [read more...]

📅 Feb 8, 2011

Billy Carmen (billy@p...) / newinventionstore.com

😠 Volusion is pure crap. They have horrible customer support. Their system will not allow search engines to see the pages in their shopping carts unless you buy into one of their 2000 dollar SEO packages. It is a pathetic excuse for a company and their services are dangerously destructive to companies that use them. We started out for 6 months with their platinum plan and have dropped to the gold plan. Both are useless... With over 300 products in our store and every page filled with proper SEO material we have only received 7 orders for a total of a couple hundred dollars. We have 7 other sites that are on Amazon, Sears.com and our own ecommerce system and we get about 65 orders per day.

They are simply crap!!!!! Warning Use anything but Volusion.

📅 Jan 17, 2011

Leah (leah.greenwald@y...) / loveforeverhandbags.com

😞 I have had many problems with volusion, but I understand that sometimes computer code is difficult to manage, and their choice of code is not ideal and a bit sloppy. Google show broken links and that is not good for your page rank as well as reduncy in in code causing what appears to be duplicate pages. This is all just unpleasant but what really gets me upset is their customer service because they dont even try. The last three calls I made to them I had to wait a total of five and one half hours for them to get on the phone. I am not exaggerating. When I opened a ticket to complain they wrote back with what appeared to be a prewritten cut and paste apology saying that a wait can be frustrating and I could always do live chat or open another ticket. If I were in charge of the company I would be so embarresed that I hurt a customer with an avoidable problem that I would have offered at least a free months service. Then I would make sure that that never happened again.These people are [read more...]

📅 Jan 4, 2011

David (badmintonalley@g...)

😠 Volusion was good about 10 years ago. I started using their service about 10 years ago. Now they are very bad. You can say that they sucks. They have many problems and they do not inform customers until they call. For example, problems with emails not coming in. At one point, we were surprised that we had only few emails for the past 2 days. Then we received calls from customers complaining that their emails are not answered. When we called Volusion, they mentioned they were having intermittent problems. Don't you think you should tell your customers if such problems affect them? Also, their server is getting slower everyday. It is literally a slug. I regret paying $350/month for such a poor service. I am ready to move. I am exporting my data and getting ready to find other commerce company who cares more about their customers.

Just a note, my company and other customers that are using Volusion are currently having problems for the past 3 days since January 1st, 2011. Their [read more...]

📅 Oct 8, 2010

Former Employee (hidden@o...) / volusion.com

😠 What volusion offers is a turn-key shopping cart solution-- it's not a web hosting company. If you want a store up today, then yeah they're perfect! If you need to do anything serious, forget it.

The software is closed source and operates on an outdated ASP 2.0 code base using Microsoft SQL and IIS web services which are the worst, and one of the most expensive (next to oracle), solutions on the market.

The company is bi-polar with offices in California and Texas, with two very different personalities (the older owner is in Texas, which is the one that capitalized on a young man's work and made volusion a company, the younger guy is in California-- and both have very different personalities). The difference between their 'simi-dedicated" and "shared" plans was all of 5-10 users per server. Their bandwidh charges are one of the highest in the industry-- if you're selling digital downloads, its often cheaper to just mail a CD out to the customer than download it. The admins and [read more...]

📅 Aug 4, 2010

-anonymous- (-no email-)

😠 Volusion sucks! They are the worst hosting ecommerce company. We've been w/ Volusion since 2008 and from day 1, I got the feeling there was something not right. Their customer service is terrible and they are always coming up with excuses instead of solutions to customer issues. The whole shopping cart is a hack job, especially their "hide when out of stock" feature (i.e., to hide when out of stock, you must unclick the "hide when out of stock" in the child products but click "hide when out of stock" in the parent product). And even with that being clicked, hidden products suddenly start showing up, every time they reset their server. As for uptime, they are down every week, the site hangs indefinitely and is incredibly slow. Their "professional server" plan which we were forced to upgrade b/c their bandwidth charges were ridiculously so expensive is suspicious to say the least. They say only few other sites are hosted on this "dedicated server" plan but they refuse to tell you [read more...]

📅 May 2, 2010

Larry Brown (lbrwn445@y...)

😠 Volusion is absolutely terrible. They have almost put our company out of business due to their inability to run a proper data center. Since they switched from Rackspace last year it has been nothing but problems. Maybe if they tried to be a software company instead of a hosting company they would do better.

Whatever you do stay as far away from Volusion as possible. Ask to see the forums, there you will find the truth.

Volusion, the truth shall set you free!

📅 May 1, 2010

jim jones (blueeyes443@g...) / sportsbabygifts.com

😠 Volusion SUCKS, and here's why:

Ever since their move from Rackspace, its been one problem after another. They are in over their heads and completely lost as to how to fix it.

First it was repeated DDOS attacks. Not their fault, but it was handled very poorly. Sites were down and/or slow for countless hours over a period of many months.

When they finally implemented a fix for the attacks, they set the filter incorrectly and chopped off 40% of traffic to ALL volusion sites. Despite 4 days of complaints and support tickets by dozens of store owners, they claimed there was no issue. It was not until an outside consultant pinpointed the problem and threw it in their lap, that they finally admitted there was an issue. They still have yet to fix this problem and its 2 months later!

Why else you ask?
- We've grown at 40% YOY each month for 4 years! Until recently with volusion. Their incompetence has set us back 1-2 years in terms of conversions and sales.
- They dont [read more...]

📅 Apr 22, 2010

steve st clair (steve@e...) / enerhealthbotanicals.com

😠 Horrible customer service. They have major issues with their new servers and it is a mess. Traffic has decreased on several stores that i know of over 40% and sales conversions off over 60% and it all began on the same day across all the stores.

Customer service has been non existent. Volusion refuses to admit there is a problem or rather they do not communicate at all with customers.

There has been no resolution to the issues of store owners and the issues have been apparent since March 18th 2010..

📅 Mar 11, 2010

Alex (alex.badcock_EW@l...) / ew.com

😠 Once again our site is down and we are on a premium server only shared with 1-2 other businesses. I also noticed volusion.com was dowm and they put their standard message on the techline. Poor account management, i.e. I left both an e-mail and a voicemail letting them know we are looking into another solution and would like to talk to my account manager (3rd in the life of our contract). No call or email back. Trouble tickets not addressed for over 365 days. Features "dissapear" and some do not work in a logical way at all (read - Free Shipping needs to be all or nothing. Cannot be a single item mixed with other non-free shipping items). DO NOT HAVE A DEFAULT ERROR PAGE WHEN YOUR SITE GOES DOWN! How poor is this? I mentioned it and the tech told me "Good Idea". Implement it then... I am writing this while my site is down for the last 45 minutes, customers are calling and $ is beeing lost. Thanks again Volusion!

📅 Mar 5, 2010

-anonymous- (-no email-)

😠 My Volusion hosted site goes down at least once a week. Usually not for long, just 2-3 minutes at a time. We just came off our second major outage this year, which resulted in data loss for a number of merchants (not me...yet)

Features appear and disappear without notification. They seem to think a production system is a playground.

Called my "account manager" to ask why they removed advertised features I had prepaid for, and he transferred me to tech support.

📅 Jan 19, 2010

-anonymous- (-no email-)

😠 I wish someone could have warned me on the deceipt of VOLUSION.COM before commiting to their services. They failed to mention the prices for overages on bandwidth after asking numerous times.. To say it in simple words - They charge you for nearly every customer that comes to your site and I am talking about in the thousands per month! Their customer service reps all have different answers and will always try to turn you to "another department" before helping you - Then, the person you will speak to will tell you to go back to the original department you just spoke with. Try dealing with the "Design team" - No phone number to reach them - Just E-mails and non which are helpful, just rude customer service. If you are looking for an Ecommerce site, use yahoo and not volusion.

📅 Sep 18, 2009

Patrick Hannigan (patrick_hannigan@v...)

😠 Volusion can kiss my ass! I was a marine and as the Technical Support Manager I sucked up to the CEO to get with the HR manager in Simi Valley. F... YOU!

📅 Jul 30, 2009

D Jones (redwinj@s...)

😠 We are disappointed with the entire representation of Volusion's > ability to provide the services currently provided by our current hosting and merchant acct at a
> savings, and a full service Merchants Account.
>
> After contacting your sales staff and thoroughly reviewing our type of
> business and its products we were assured the services we desired were
> compatible with Volusion's products and services.
>
> We also were informed that in order to be even considered for a merchant's
> acct we would have to subscribe to a Volusions hosted site. We did this
> even though we currently have a site up and running over the last two
> years, but were assured the savings and merchant account would make up for
> this duplicated effort.
>
> After several weeks we learned from your underwriting dept, there was no
> match for the type of products we offer, and the so called "risk"
> associated with our training operation precluded issuance of a Volusions
> merchant [read more...]

📅 Jun 11, 2009

Unhappy Customer (brien20@y...)

😠 They are over selling the server space I think.

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