Volusion review #19835 by Gina Jane Inc (ginajane_designs@m...)
Volusion got a negative review on
Gina Jane Inc ( ginajane_designs@m... )
Deception - Overages - Bandwidth Cost Nightmare!
Our company was four years old when we moved to Volusion.
Hoping for better customer service, superior hosting and the ability to grow our product line from 2,000 digital art downloads to 5,000 digital art downloads, we were falsely reassured that Volusion would be an affordable solution.
The price of bandwidth overages is now double what it was when we moved to Volusion in 2009. The cost of overages is $5.00 per gig. Our overages has exceeded $900 per month at times.
Unable to increase our sales revenue to meet the rising cost of bandwidth, we have tried unsuccessfully to negotiate a price with them.
They have also not responded to basic customer support issues for over a week. Typically their 24/7 customer service means a 45 minute wait by phone and a 4 day wait by using the ticketing system.
We have customers who cannot turn pages on the website if they are using a browser other than IE 7 or 8. AOL and Yahoo users complain constantly of being unable to view all the products listed because they cannot turn past one page. The features of their shopping cart are incompatible with AOL, Google Chrome, and Yahoo.
My typical monthly bill is $990.
I am searching for better hosting and costs that are reasonable.
Beware before you jump into their trap and are stuck moving your store.
If you are considering Volusion, think again. There are other stores out there that are much better.
--- Our company has been online 6 years now, and the last 2 with Volusion have been the least profitable.
Our company was four years old when we moved to Volusion.
Hoping for better customer service, superior hosting and the ability to grow our product line from 2,000 digital art downloads to 5,000 digital art downloads, we were falsely reassured that Volusion would be an affordable solution.
The price of bandwidth overages is now double what it was when we moved to Volusion in 2009. The cost of overages is $5.00 per gig. Our overages has exceeded $900 per month at times.
Unable to increase our sales revenue to meet the rising cost of bandwidth, we have tried unsuccessfully to negotiate a price with them.
They have also not responded to basic customer support issues for over a week. Typically their 24/7 customer service means a 45 minute wait by phone and a 4 day wait by using the ticketing system.
We have customers who cannot turn pages on the website if they are using a browser other than IE 7 or 8. AOL and Yahoo users complain constantly of being unable to view all the products listed because they cannot turn past one page. The features of their shopping cart are incompatible with AOL, Google Chrome, and Yahoo.
My typical monthly bill is $990.
I am searching for better hosting and costs that are reasonable.
Beware before you jump into their trap and are stuck moving your store.
If you are considering Volusion, think again. There are other stores out there that are much better.
--- Our company has been online 6 years now, and the last 2 with Volusion have been the least profitable.
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