Re-Invent Review. Was re-invent.com good web hosting in United States?

54 user reviews; 20 support responses; 1 testimonial; 3 products, 0 promotions, 2 social accounts, Semrush #0; 📆 listed 2006 (#3243)

👪 Most Recent Customer Reviews

📅 May 15, 2013

Ian (ianziet@y...)

😠 re-invent.com is terrible
This guy (re-invent.com) farms it out to a server farm. Support questions goes unanswered, job tickets get deleted, server/mail server inconsistent at best, double/tripled billed, if you complain they threaten with lawsuits or send threatening emails. Who does that?. Think about it, there are so many consistent negative reviews about re-invent all should come to same conclusion - they suck. So many negative reviews that they are trying to change their name to "Adaptive Hosting". I wonder why?

📅 Mar 10, 2013

yosh (rabbiakiva@k...)

😠 Failure
Being quite excellent in the past, considering the low price, the service has degraded on a dramatic level.
Our server based email if having delays of up to 18 hours, so we had to detour all outgoing email via our IP provider and tell everyone NOT to use the re-invent based email.
We wanted to do the same for INCOMING email, but for that Re-Invent would have to actually answer our tickets. Now we are stuck with NO service, NO proper incoming email, and an automatic message from the server that the domain size limit has been reached (we have a 5000 limit from which we use just 38), and even the email is lower than 5% of the limit.

Crap service!

And we cannot even detour the email.

📅 Feb 16, 2013

John (jared334455@y...) / adscomb.net

😠 Going downhill fast -- sinking ship! Don't be the last one standing!
Re-invent.com was very good in the beginning. Support used to respond to emails within an hour or two. However, during the past year, support is non-existant. If you ever receive a reply, you are considered lucky. Most of the time when you submit a ticket, you never ever get a response. Their so-called "24/7" support means that no one will respond in 24 hours or 7 days days.

Their web server is now crashing on a weekly basis. There is no one monitoring their server whatsoever. Their servers can go down for a week at a time, and no one over at re-invent seems to notice!

Half of the control panel functions are now corrupted. I can't even create a new mail account.

I honestly believe that the person who was running re-invent is either running from the law or has died. Someone needs to call 911. When you call their tech support number, someone answers the phone and then hangs up on you. I gave up and left them a month ago.

Good luck with your search for a [read more...]

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📄 Overview

(1*) 🔧 Services: Web HostingDomain Registration

📜 About Re-Invent

Re-invent Technologies has been a prominent name in the web hosting industry since its establishment in 1998. With over two decades of experience, Re-invent is widely recognized for its expertise in providing business-grade web hosting, specifically optimized for ASP.NET and other Microsoft technologies. This long track record of stability, reliability, and cutting-edge solutions has earned Re-invent a loyal customer base, including businesses and web developers who rely on robust, feature-rich hosting services for their mission-critical applications.

The company prides itself on not being a typical startup, with a history of providing trouble-free hosting solutions to thousands of customers. By listening closely to its clients and continually adapting to the ever-changing landscape of web hosting technology, Re-invent continues to evolve its offerings, delivering hosting solutions that meet and exceed industry standards.

Technology Expertise: Re-invent Technologies specializes in hosting services for businesses that require advanced and dependable web hosting. The company’s infrastructure is built around Windows Server platforms (2008 and 2003) and supports a variety of technologies, including ASP.NET, SQL Server, and MS Access, making it an ideal solution for developers and businesses that need to run Microsoft-based applications.

Some of the key technologies supported include:

ASP (Active Server Pages)
ASP.NET (1.0, 2.0, 3.0, 3.5, 4.0)
ASP.NET AJAX, MVC (Model View Controller)
.NET Framework, LINQ
Microsoft SQL Server (2005/2008)
SharePoint Services
Microsoft Expression Web and FrontPage Hosting
Silverlight-Compatible Hosting
Re-invent was one of the first companies to offer several key services, such as ASP.NET 1.0 hosting and ASP.NET 2.0 beta hosting. This forward-thinking approach has helped them stay ahead of the curve, positioning them as a leader in the Microsoft-hosting space. Their offerings also include support for Microsoft’s latest technologies, such as .NET 3.5 and 4.0 frameworks and SQL 2008 Hosting, catering to businesses that require the latest, most powerful tools for their websites and applications.

Customer Support Structure: One of the standout features of Re-invent Technologies is its unwavering commitment to customer support. Unlike many hosting companies that outsource customer service to third-party vendors, Re-invent ensures that all support is handled by its in-house team of certified Microsoft professionals and experienced web developers.

Each customer is assigned a dedicated team that includes:

An Account Manager
Technical Support Agents
Server Administrators
Systems Administrators
Network and Security Specialists
Billing Specialists
This approach ensures that clients have access to knowledgeable, responsive support whenever they need it. The company also provides a robust Helpdesk Ticket Manager System, a Knowledge Base, and a Community Forum, offering multiple avenues for customers to get assistance with any issues they may encounter.

Infrastructure and Reliability: Re-invent Technologies is committed to offering a highly reliable and secure hosting environment. The company’s state-of-the-art data centers are built with the best equipment, including Dell, Sun, and Cisco networking devices. The infrastructure is designed to handle mission-critical websites and applications, ensuring high availability and uptime.

Key features of Re-invent's infrastructure include:

100% Uptime Guarantee: The network is engineered for high availability, featuring Cisco-powered systems with self-healing attributes that help to maintain performance even in the face of failures or traffic spikes.
Redundant Network and Power Systems: The data centers are connected to multiple network providers, ensuring redundancy in case of a network failure. In the event of a power outage, each data center has UPS (Uninterruptible Power Supply) systems and on-site diesel generators to keep the servers running smoothly.
Advanced Security: Strict access controls are implemented, including biometric scanning and continuous surveillance, ensuring that only authorized personnel can access the facilities. All data center staff undergo comprehensive background checks.
Cooling and Environmental Control: The data centers are equipped with N+1 redundant HVAC systems that keep the environment at optimal conditions for the servers, including air filtration every 90 seconds to remove dust and contaminants.
Fire Suppression Systems: A specialized fire suppression system ensures that in the unlikely event of a fire, it is contained and does not spread to other areas of the data center.
Unique Hosting Approach: Re-invent Technologies emphasizes reliability and scalability. Unlike many low-cost providers, they do not oversell their services. This means that clients do not have to worry about overcrowded servers, which can result in slower speeds and service disruptions. Re-invent’s focus on quality over quantity is a key reason behind its consistent uptime and customer satisfaction.

They also avoid the common pitfalls seen at other hosting companies, such as relying on bargain-basement equipment and offering excessive bandwidth and storage that is unlikely to be used. This strategy allows Re-invent to focus on providing reliable, scalable hosting solutions with a focus on the specific needs of businesses running ASP.NET applications.

Security and Performance: Re-invent Technologies places a strong emphasis on the security of both the infrastructure and the data it hosts. The company’s network is monitored 24/7, with proactive network management ensuring the most efficient and secure paths for traffic flow. Through partnerships with Cisco and Arbor Networks, Re-invent continually strengthens its defenses against potential intrusions, offering enhanced security features to protect clients' websites and applications.

The data centers also employ highly redundant core routing equipment to prevent service interruptions, ensuring high performance for clients' websites and applications. The continuous improvement of network management methods, coupled with a secure, scalable environment, positions Re-invent as a leader in providing safe and reliable hosting.

Conclusion: With over 20 years of experience, Re-invent Technologies has built a strong reputation for delivering reliable, high-performance Microsoft-based web hosting solutions. From their expert support staff to their robust, redundant infrastructure, Re-invent offers businesses and developers the peace of mind they need to run their most critical web applications. Whether you’re running an enterprise-level website or need a reliable environment for ASP.NET development, Re-invent’s hosting services are a dependable choice for those seeking performance, security, and unparalleled customer service.

Website research for Re-Invent on November 14, 2024 by WebHostingTop

🎁 Re-Invent Promotions

There is no coupon code or promotion listed.

Re-Invent Listed Plans

🔧 Shared - 💻 Windows	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated
BASIC		$3.00/mo.	2 GB	100 GB	Dec 2014
MAX		$6.00/mo.	5 GB	300 GB	Dec 2014
Re-invent HE-25 ASP.NET Hosting Plan	featuresThe Re-invent HE-25 Windows 2003 ASP.NET Hosting Plan is an ideal feature-rich web hosting solution with ASP.NET 3.5, 2.0, 1.1 Hosting, .NET 3.0 Framework, ASP.NET AJAX, LINQ, SilverLight Compatible, FrontPage / Expression Web Hosting, SQL 2005 / [...]	$7.16/mo.	875 MB	35 GB	Oct 2008

Marketing information is managed by sales@r...

📊 Web stats

📂 Details for http://www.re-invent.com
⚑ Targeting:	United States
📥 Website DNS:	MX::mailstore1.secureserver.net => 68.178.213.244 ( *Tempe* ) / GoDaddy.com LLC MX::smtp.secureserver.net => 72.167.238.29 ( *Phoenix* ) / GoDaddy.com LLC ns45.domaincontrol.com => 216.69.185.23 ( *Tempe* ) / GoDaddy.com LLC ns46.domaincontrol.com => 208.109.255.23 ( *Tempe* ) / GoDaddy.com LLC
🔨 Server Software:	Microsoft-IIS/8.5\|PHP/5.4.24\|ASP.NET
📌 Website IP:	191.236.53.68
📍 IP localization:	United States, Virginia, Bristow - see top providers in United States, Virginia
🔗 ISP Name, URL:	Microsoft do Brasil Imp. E Com. Software E Video G, microsoft.com

✅ Customer testimonials

Quality! They have 24x7 support which is something I find VERY valuable. Their support is the best I've ever seen and their servers are fast....Keep up the good work guys.

rebeka at anonimous dot com ( -no email- ) / rebekagraphics.ca

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📋 Re-Invent News / Press release

Re-invent Launches .NET 3.0 Hosting - Web hosting provider Re-invent Technologies (re-invent.com) announced on Friday it has launched .NET 3.0 framework hosting in its ASP.NET shared hosting environment.
Re-invent is offering the .NET 3.0 framework free on all hosting plans, which also includes nine additional months free on annual plans and a free SQL 2005 database.Re-invent says the Microsoft .NET 3.0 framework is the new managed code programming model for Windows and combines the power of .NET framework 2.0 with Windows [...]

Re-invent Launches Microsoft SQL 2005 - Web hosting provider Re-invent Technologies (re-invent.com) announced on Tuesday that it has launched Microsoft SQL 2005 in its Windows 2003 shared hosting environment, available for free for a limited time on all Re-invent Web hosting plans.
Microsoft SQL 2005, says Re-invent, is a vast improvement in SQL database technology, enabling a comprehensive, integrated, end-to-end data solution that provides a secure, reliable, and productive platform for enterprise data. Customers can manage their [...]

Re-invent Introduces Free Commerce Kit - Web hosting provider Re-invent (re-invent.com) announced on Thursday it is providing users with free installation of the ASP.NET 2.0 PayPal Enabled Commerce Starter Kit on all Web hosting plans.
The free, open source e-commerce storefront is written specifically for ASP.NET 2.0, and features out-of-the-box product catalog and shopping cart functionality that enables Web site owners to set up, run and maintain an online store with little or no costs, license fees or limitations. The ASP.NET [...]

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📣 Re-Invent Social Networks

https://twitter.com/adaptivehosting
Provides world class Windows 2012, ASP.NET 4.5, SQL 2012 and PHP / MYSQL Hosting Solutions. Adaptive prides itself on exceptional support.
Account started from December, 2009, having already 1 tweets with 4 followers and 0 friends.

https://www.facebook.com/adaptivehosting (inactive)

No official account on Linkedin yet

http://blog.re-invent.com

Reviews👪 Re-Invent Customer Ratings

The quick stats of Re-Invent profile shows a note average of 4.9 out of 10, counting 54 opinions. (few listed on the top of the page)
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📅 Jan 18, 2013

-anonymous- (-no email-)

😁 re-invent.com is best!
Don't listen to the idiots below. My experience has been nothing but spectacular.. Usually morons like these have the need to post negative comments when they screw something up themselves.

📅 Jan 6, 2013

k80sg (ong1980@h...)

😠 You ain't reading this wrong but I got a reply that says "FRAUD LOSER" from them
To keep it short, story goes like this, due to their horrible services like everyone else is experiencing, I decided to terminate my account with them, send them emails, tickets upteempth times but I never get a single response. In the end I had to cancel my credit card and request for a new one. Today I received an automated billing email from them again, I replied the email with 2 words "Fraud company" and guess what? They replied me with caps, "FRAUD LOSER". What a company. Hopeless. Anyone knows if there's a channel to file such business complaints? Thanks, I am not from the States.

📅 Oct 24, 2012

Anon-I don't want my account deleted yet ! | miken889@g...

😠 Don't Re-Invent !
From the date of my initial excitement at getting a brand new host I have suffered nothing but disappointment.

If you need a host which offers some support and advice (and you might not think you do, but believe me, things can go wrong) then don't bother with ReInvent. They don't do support !

My website is slow to load and the control panel is clunky and lacking. Only the support site is good but you won't usually get a response. In fact if you submit a ticket it is often just deleted, you're lucky if you get an email within a week - I mean WTF kind of service is that ?!

The prices and packages look good but you'll kick yourself and regret it - like me :(

📅 Oct 8, 2012

Ian (-no email-)

😠 I totally agree with Esther Ahern. Re-invent.com is terrible. Get away from them as quickly as possible and don't even consider them. I've been with them for at least 5 years. The last 3 to 4 years has been a nightmare. Help Desk tickets disappear immediately. Servers down at least 6 times in the past 3 months. They say they have 99% up time. Nope. If they try and say otherwise, I have documented screen captures ping reports. Even their own site was down during these periods. 99% of the time they won't respond to a ticket item even if your lucky enough to get a ticket through. And they always say it's your fault. No matter what? If you complain, they threaten you with a lawsuit and/or will lock your site down. They farm their services out. They don't have their own facilities. They lie. They host spammers, so your emails may/will be rejected from certain ISP. Also, their SMTP servers are slow. Notice on their site, they don't date their reviews. Suspicious? Search re-invent.com [read more...]

📅 Jul 15, 2012

Larry (noemail@n...)

😠 Problem Sending Email. No Support!
Have submitted 3 trouble tickets. First ticket they say there is no problem. 2 weeks later they delete my ticket without even responding. Awful people.

📅 Jan 15, 2012

-anonymous- (-no email-)

😠 Probably one of the worst hosting companies I have ever dealt with. The only support you can get is via their web site ticketing and they are slow to respond. Our web site has been down at least 6 times in the last month. In the last year it has been down at least once a month and most it has been because their server runs out of disk space?????

📅 Jul 22, 2011

Demetrious (-no email-)

😁 re-invent.com is best!
Thanks for the great product Re-invent! The superior support I have received from Re-invent is a dream come true. They usually respond to my questions in less than 15 minutes. No other hosting site i've tried even comes close to that. I will use Re-invent for all my hosting needs from now on. Anybody looking for a host will not be dissappointed.

📅 Jun 3, 2011

Dave (dschoeff@f...) / katzaway.com

😠 A billing nightmare
I cancelled my hosting in the fall of 2010. Since then, they have taken 3 quarterly payments of $68.85. from my checking account. I've protested every time and have the emails to prove it. They refunded 1 deduction in March 2011 and turned around and took another payment in June.

1st cancellation:Oct 2010 Neglected to save the comnfirmation email.
2nd cancellation: Dec 2010 Cancellation Request Confirmation - Cancellation ID #1790
3rd cancellation: Mar 2011 Cancellation Request Confirmation - Cancellation ID #1856

Dates of unauthorized deductions:
12/1/2010
3/1/2011
6/1/2011

Repeated emails have been unanswered. Complaint tickets submitted:
12/14/2010 Your ticket number is [262-149AFD49-33F6]
3/3/2011 Your ticket number is [35D-15031D23-DFCA]
6/1/2011 Your ticket number is [35E-15792B06-E70C].

Product purchased:
Quarterly HE-100 Recurring Contract Renewal

📅 Apr 17, 2011

Anonymous (anonym11@h...) / anonymous.com

😠 Re-Invent-- did you notice something wrong below?
As I read the reviews below I noticed that someone posted a "5 star" review of the company, but was responding to another review....OOOPS!! It appears that Re-Invent had been posing as positive reviewers for themselves!!

Tell you what-- my experience was simple: average uptime (tended to go down at least 3 times a week for a few mins at a time, usually in the dead of night; right when a critical web service was running for me, unfortunately), average price, terribly customer service. I also experienced dropped support tickets, could never get help on the phone, and to be honest with you, the Control Panel just looked incomplete and didn't work half the time. Net result? See ya leter re-invent! Run from these guys...and from what I've seen...it probably is only one or two people.

🗨 Person is very confused if really a customer at all.. OOPS!!:

1. Down 3 times a week is completely false. There hasn't been any downtime at Re-invent period. Microsoft does release security patches every month and we must update servers to keep them secure. We know thats rsare for a shared host but we do it here.... Updates are done during off hours if necessary once a month.

2. Average Price? We're at $3.95 per month how much cheaper would you like it?

3. Could Never Get Help on the Phone? We don't offer telephone support and haven't offered telephone support.

4. Control Panel Incomplete? Well its developed by Microsoft and we receive constant praise on its speed, features and never having any issues.

Take these anonymous and false reviews for what their worth which isn't much.
✍️ Customer Service (, 📅 Apr 23, 2011).

📅 Mar 26, 2011

re100021 (BHexed@w...) / sbtennis.us

😠 No response to Tickets
After 3.5 years, had a problem and submitted Ticket. No response. Multiple Tickets submitted. No response. No comunication available. Can't figure out what's going on.
Currently, we have no support. Even tryed forum. Nada.
Never had this situation before.

🗨 Response was made to the ticket within 5 minutes.. He gives a rating of 1 but we've provided this customer with excellent support for many years for pennies per day with no downtime.. It would have been nice for him to post a positive review during those 3.5 years but NADA!
✍️ Customer Service (, 📅 Apr 23, 2011).

📅 Mar 1, 2011

Dave Schoeff (dschoeff@f...) / katzaway.com

😠 I cancelled my account with Re-invent in Oct 2010. They have billed me on 2 successive quarters since then. I have repeatedly sent emails to them disputing the charges with no response whatsoever. My bank tells me that the only way to stop the bleeding is to cancel my debit card. Do not use Re-Invent no matter what they promise you.

🗨 Interesting that the Customer never really canceled. When he contacted us and did cancel the account it was then canceled and refunded within a day.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Feb 22, 2011

Vincent (-no email-)

😁 I've been with Re-invent for almost 2 years and every experience with them has been nothing but professional and extremely helpful. They have always bent over backwards in helping with some sticky programming issues when they didn't really have to help me. And my web site has never been down over those 2 years. Keep up the great work!

📅 Dec 31, 2010

Sergey (autotesting@m...) / eterio.com

😠 Full history of our re-invent relations:
http://reinvent-are-liars.somee.com
http://autotesting.110mb.com/re-invent

🗨 SPAM POST
✍️ Customer Support (, 📅 Apr 23, 2011).

📅 Dec 30, 2010

Sergey Gavrilenko (se-ga@m...) / se-gu.com

😁 I take it all back.. Re-invent is a great company. It really was all my problem to begin with. For some reason my email provider mail.RU was putting their responses in my junk folder. Keep up the great work! I am sorry to Re-invent for my negative postings and appreciate them getting back with me so quickly!

📅 Dec 30, 2010

Sergey (-no email-) / eterio.com

😠 I just shocked because support departament just removing my tickets without answers. I have got 1 answer for 4 tickets.
My tickets are:
[1B7-14AE2CE7-6026]
[177-14AC6C15-86F2]
[249-148B683E-86A9]
[2C9-14ACFED2-8F2D] - for this one I got answer.

When I left review on other sites they added messages from my name looks like "I am sorry, re-invent is a good company, it is my wrong". Total liars

🗨 Customer kept submitting tickets over and over within minutes of one another. We responded to one and deleted the duplicate tickets. The response was in under 10 minutes and resolved the issue.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Dec 16, 2010

Mike Suchoff (msuchoff@c...) / jrnewportlaw.com

😁 If you're looking for a low-cost feature-rich ASP.NET host, you will not find a better value than re-invent. Optional features are incredibly affordable, like SharePoint. The uptime is excellent. In over 8 years of hosting my clients' sites, we've NEVER had any unscheduled downtime or any maintenance related downtime outside of the normal maintenance window. Re-invent is very low-cost and doesn't pay an army of people to maintain support help desk lines, so support is mostly via e-mail. All tickets are handled promptly, but you need to make sure that your spam filters aren't catching their e-mails or you might miss them. This actually happened to me, and I mistakenly thought their support was ignoring me, which wasn't the case. I will say that in all the years of using Re-Invent, my only help desk tickets have been issues on my side; not Re-Invent's. Use these guys with confidence.

📅 Oct 13, 2010

Clint Chancellor (clint@n...) / nationwidetool.com

😠 First, I will say that re-invent often responds to complaints with claims like "we are the lowest price" and "100% up-time", so I will address these first.

The fact is, they are the lowest cost ASP.NET host out there, undeniably. However, it is true you get what you pay for. If you are looking for cheap hosting, look no further, I fully endorse Re-Invent.com. If you believe that computers are flawless and nothing ever goes wrong, host with re-invent. But in reality, things happen and when you need support you can not count on re-invent.com. I recently commented on the lack of a working telephone number for re-invent and was told "phone support is just too costly for the pennies we charge for hosting" which may be true, but when you need it, you need it. This is why I am happily leaving re-invent for hosting that costs 3 times more than what I am paying re-invent. I suggest they consider a pay for phone service option.

100% up-time, yeah right, I have plenty of support ticket [read more...]

🗨 We're not sure what upset this customer so much as he was provided great service for a number of years.

Customer site was never down due to any issue with us. We provided 100% uptime in the 4 years he hosted with us. All issues he submitted tickets over involved problems with his application. Known problems.

All support tickets he submitted over the years were responded to quickly and with courtesy. We have them all in our system. There was never a time in the 4 years that would cause him to think we didn't provide any support to him.

Re-invent has been in business for 12 years now and counting and employees several people. If you submit a ticket at the same time everyday its quite possible you'll receive a reply for the same person assigned to this account. I personnally eal with many large companies with thousands of employees and typically always talk to the same person.

Customer is trying to make you believe we hide our contact information. All contact [read more...]
✍️ Customer Support (, 📅 Oct 13, 2010).

📅 Sep 18, 2010

-anonymous- (-no email-)

😁 We find it pretty astonishing that after "several years" of not 1 issue and 100% uptime, this customer says we suck after having 1 very insignificant issue that we resolved for the customer once he actually brought it to our attention. The customer kept typing in www.shevchenko.re-invent.net and we kept advising him that the URL wasn't correct and was in fact shevchenko.re-invent.net and has been that way for several years. After he realized this he edited his web.config which caused another separate error. We researched the error message and told him how to correct this issue. We-Hosting-Top.com had no influence in this whatsoever and is some scam site run by competing web hosts. They validate nothing and check none of these reviews. Its a free for all.

📅 Sep 11, 2010

Walter Vasilaky (vasilaky@g...) / shevchnko.org

😉 The issue was resoled by re-invent. Perhaps it’s just a coincidence that it was resolved after I made a complaint on this site. If Web-Hosting-Top.com had something to do with it then, thank you Web-Hosting-Top.com and if not then thank you re-invent!

📅 Sep 11, 2010

vasilaky@gmail.com (vasilaky@g...) / shevchenko.org

😠 The application ran for several years then recently was moved to another directory and is now not working for several weeks.
Support insists that it works but if you try it at:
http://shevchenko.re-invent.net/Query.aspx you get a Server Error.
The support really sucks; when they do answer it's in two or three words. No help at all.
I asked for a refund and cancellation but they refused, the reply: no refund after 15 days.
But they broke the application a month after renewal. I have since rewritten the application in VS 2010 and looking for a more reliable vendor.

🗨 Customer had coding issue in his web.config file which we found and told him about. Also he was using the wrong domain name to access his site for some reason which took us some time to figure out...
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Aug 23, 2010

-anonymous- (-no email-)

😁 As everyone can now see, Reuben needs help. And its true, we will not sit by and allow people to say things about our company or have competitors post false reviews without a rebuttal. Many of these negative posts are from your buddies Reuben, not very professional is it?

📅 Aug 23, 2010

-anonymous- (-no email-)

😠 LOL-- threatened family members? Is that the best lie they could come up with? You know these guys are small potatos when they have to defend each and every little post about them with lies. Truth is no threats were made, they shut down my service after I complained and now are sending me love notes about threats I made. I replaced them with a better host in about five minutes flat and moved on with my life-- and here they're still sending me emails two days later. Professional of them, isn't it?

Stay away from these guys-- they aren't worth it!

🗨 Yes we have the chat transcripts available of this person threatening the chat support person about going to the house of the owner of the company, etc etc
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Aug 23, 2010

Reuben (-no email-)

😁 In todays world you can't be too careful. After we told Reuben that there were no problems with the mail service, he decided to threaten family members of employees of the hosting company. After these threats were received, his hosting contract was immediately terminated and law enforcement contacted. This just shows the kind of place we are living in when people paying $7/mo makes threats over nothing then brag about saving $2/mo somewhere else. To the other Hosts: Good luck with this guy. You'll soon find out that the $5/mo isn't worth the problems he'll cause.

📅 Aug 20, 2010

Former Customer (-no email-)

😠 Did anybody else notice how all the positive reviews seem to come in bursts after the negative ones? Seems suspicious to me...

🗨 All the positive posts have different IPs which we can see when logged into this site.. We can't say the same thing for the negative ones. This site does not authenticate the reviews.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Aug 20, 2010

Former Customer (former_reinvent_customer@h...) / avoid them if you can

😠 So I hosted with them for a few years and guess what these jerks do? They decide to cancel my service because I was complaining about issues with their service.

There are WAY too many better options to test your luck with these guys-- and mind you, with GoDaddy, Winhost and others at $5 per month including SQL DB's, these guys are overpriced anyway. Oh yeah, with Discount ASP (the best IMHO), you can enter a coupon code and pay $60 for a year-- and they smoke Re-Invent.

So go ahead and respond Re-Invent-- you guys deserve every negative review here. And it wouldn't surprise me if you were the only ones writing these postive reviews. But who knows? Maybe you have one happy customer? Or two?

Bottom line everyone: avoid them if you can.

🗨 Overpriced? Jerks? We're at $3.95/mo with SQL 2008 DBs for Free. Who is this person and what are they talking about? They appear to not be familiar with our service. Appears to be an Advertisement by competitors.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Aug 8, 2010

Sue Y (-no email-)

😁 I have been with many hosts over the past 5 years or so and have found that there is just one host I always live by and that is Re-invent, they provide around the clock customer support and always solve any issues I may be having.

📅 Jul 23, 2010

Mark C (-no email-)

😁 I want to thank Re-invent for their almost immediate replies to all my tickets. These guys are the best. I've dealt with many hosting companies over the years and they are by far the most customer-oriented group around. I appreciate the level of attention and personal service they give. I will never host clients anywhere else

📅 Jul 20, 2010

jeremy (-no email-)

😁 I would like to recommend Re- invent

Their technical Response and Response time for the Website is great.

They answered all the problems with installing a huge Website and Database on time and accurately.

I have had no inducement to recommend them and my only Relationship with them is as customer.

I would use them for hosting Windows, ASP.net, SQL Server 2008 and other sites.

📅 Jul 19, 2010

Michael (mich_bear12@h...)

😁 I just swapped from another host and I love it here. Nothing goes wrong. Everything seems to work great here. Zero downtime, very helpful customer support and they really know what they do.

Strongly recommended.

📅 Jul 19, 2010

Tyler H (-no email-)

😁 From the very first contact with Re-invent, I knew that I was in good hands. Setting up my professional Web site was made all the easier thanks to their customer and technical support. In the year since I established the site, I contacted technical support a few times for a variety of technical questions. In every case, the response has been at the highest level of professionalism. The staff have uniformly been prompt, courteous and knowledgeable. They have always shown a thorough commitment to getting the question answered or the problem solved and have always been friendly as well. In discussions of security, my special area of expertise, they have demonstrated a thorough grounding in the field. One could not ask for better service -- these people are superb. Sincere thanks to the entire team

📅 Jul 19, 2010

Susan (-no email-)

😁 I have been with Re-invent for a good portion of a year now. And I couldn't be happier. The customer service really is the best around. Whenever I have a problem which is rare I fill out a support ticket and usually get a reply within a half hour

📅 Jul 19, 2010

Hal Oliver (-no email-)

😁 I can honestly say I was suprised, I recently converted my site to .NET using asp.net 4.0, ajax and sql server 2008, with quite a few custom user controls. I was apprehensive of how long it would take to get everything up and running; however I was suprised that within an hour or so after copying files and transfering the data everything worked the first time and setup was hassle free. Kudos Re-invent for excellent service!!!

📅 Jul 18, 2010

-anonymous- (-no email-)

😁 I'm very impressed with Re-invent. I just signed up another client with their service this week and will continue to bring them business in the future. They just launched ASP.NET 4.0 on my account. I am expecting at least one more in the next 30 days. Keep up the great work!

📅 Jul 18, 2010

Byron Tbote (-no email-)

😁 Support is fantastic. 24x7 support, quick email replies and competent, courteous people who stick with a problem until it is solved, even if you have a $7/month account.

📅 Jul 18, 2010

-anonymous- (-no email-)

😁 Fast set up. Within 30 mins of ordering my hosting package, my site was up!! Very fast support from very friendly staff.

I now have two sites with this company so I must be pleased.

📅 Jul 18, 2010

David (-no email-)

😁 Re-invent hosts around 10 of my websites and does a great job of responding to my questions and helping me out whenever I need it. They are great!

📅 Jul 18, 2010

josh t (-no email-)

😁 My site has been up 100% of the time as far as I can tell and my domain was registered within 24 hours. Support has been very helpful and quick. Can't fault them.

📅 Jul 18, 2010

Evan (-no email-)

😁 This host is reliable with very advanced and fast support, Uptime is good too and prices are very affordable

📅 Jul 16, 2010

-anonymous- (-no email-)

😁 Great service, my site has never been down in 3 years. Support responds in under 5 minutes on average with my experience.. I'm an actual customer.

📅 Jun 23, 2010

-anonymous- (-no email-)

😠 Billing nightmares. Very hard to cancel an account, they will keep billing you. No live phone support for any issues.
If you really want to know how they will treat you, read their responses to other issues in this forum- never their problem and always "unreasonable" clients or competitors.

🗨 Process is very simple, Login to our site, click Cancel. Account is canceled and no further billing could occur. Customer refused to follow our instructions.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Jun 21, 2010

Rebeka (rebeka@a...) / reinvent@reinvent.com

😞 Customer panel doesn't work, customer support doesn't answer emails, my site is down, so I don't know what to do.
Do not recommend this hosting to anybody. Never ever.

🗨 Their domain name expired with another vendor. Used expired domain name as their email address to respond to. Could have created a trackable ticket which they didn't do. No issues here with control panel
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Sep 9, 2009

Chris (-no email-)

😠 I have just canceled all my accounts with them. The only friendly people they have are ones that work in sales not support. In the live chat that I only got to work because I told them it was a sales question, I was told that when canceling I would receive a refund for the months remaining because I had paid for a full year upfront. After canceling now they say since my site was never really down they where not refunding anything. I told them to keep the cash because they are going to need it. I have just switched to an excellent company that offers “Fanatical Support” and turns out that’s what these losers at Re-Invent where over scaling and re-selling to me in the first place. I think the decision maker was when they tried to tell me that through FTP I could not delete a folder unless it was empty. Well I am doing it all day long on my new host. The problem was a file they installed in the folder in question had permissions that prevented me from deleting it. Therefore the folder [read more...]

🗨 This is in response to the less than honest and un-professional last post by "Chris"

We are very familiar with this former customer and has posted what turns out to be yet again false and / or misleading and incomplete information. This Customer was fully aware of the hosting contract that states that refunds for remaining months are only given if the web site experienced some sort of uptime problem with our service. If our network was down or servers were down and we couldn't meet our SLA agreement. However this customers sites experienced 100% uptime and had no issues at anytime. The customer had what we can determine was a hissy fit after we told him that for $5 we would perform the web maintenance task he ask us to do. We do not provide maintenance as part of our services but since this was a long time customer and for just $5 we would perform what he asked. He had a meltdown on our staff and canceled his accounts. It was not simply deleting a folder on his site but [read more...]
✍️ Customer Support (, 📅 Sep 10, 2009).

📅 Aug 6, 2009

Anonymous (anon@a...)

😠 Like another reviewer, I've chosen not to reveal my name/email because I have reason to believe Re-invent will do damage to my site that they're currently hosting. As soon as I find another host meeting my needs, I'm switching. It'll be before my plan expiration date which means I'll lose my money, but it's for the best. No doubt about it. Re-invent's reply below is laughable at best. Their customer support is awful. Unbelievably rude and unfriendly. They'd much rather dismiss a problem (and/or give a totally wrong answer) than spend time diagnosing it. And as another reviewer pointed out, their customer support panel is FREQUENTLY down for DAYS at a time! (This occurs so often that I've lost count.) Re-invent if you think "only 8 or so people have something bad to say" and that you're "not doing too bad of a job" you're sadly mistaken.

🗨 This reviewer (anonymous) again is probably a competitor of ours posting untrue and false information. Our control panel has never been down for days or even 1 day or even 1 hour so this person has no clue as to what they are talking about and should be disregarded. We post actual real and verifiable customer reviews on our site that anyone can check out. Additionally our staff is friendly and offers some of the best support in the industry even for pennies per day that we charge for our 100% uptime and instant support that we offer. All support staff interactions with customers are monitored for quality assurance and we have found none of our hard working internal representatives replying to any of our customers improperly. We advise potential customers to do research into companies before taking services and not rely on these strange sites that allow anonymous reviews that post untrue and false things about a company. If you the potential customers notices that on all these [read more...]
✍️ Customer Support (, 📅 Aug 6, 2009).

📅 Jul 25, 2009

Re-invent Technologies (sales@r...)

😁 We understand we can't make everyone happy. But some of these comments are unwarranted and misinformed at best. We've been in business for 11 years now and if there are only 8 or so people that have something bad to say I guess we're not doing too bad of a job.. . We have had a 100% network uptime and 99.999% service uptime since 2004. Our staff is friendly and fast with an average response time of under 25 minutes.

Some of those posts are from people with viruses on their computers causing their sites to get hacked and nothing to do with us. But we can't explain that to them as everything is our fault in their minds. So they post that we're horrible for telling them that they have a trojan on their system that compromised their own site. Some of the other ones are from people we don't even know or have never been a customer. And I can place 1 or 2 others that are from a competitor posting comments.

Additionally, we don't provide telephone support and its mentioned [read more...]

📅 Jul 13, 2009

anonymous (anonymous@a...)

😠 I prefer not to give my email address and name as I fear they can retaliate doing something to my site that is currently hosted with them. Their customer support portal has been down for 3 days already and they don't answer emails. There is no way I can contact them now. Their customer support is horrible and I don't recommend this company to anyone. I will move my site to another hosting as soon as my membership expires. Stay away from RE-INVENT

🗨 Completely false review! Nothing more we can say.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Jul 9, 2009

Charles D (noemail@n...)

😠 I have tried several hosting companies and by far Re-Invent is the worst one in terms of customer support (responsiveness and friendliness). Their site is down very often and they event want to charge you $20 for sending your support request twice. I've referred friends to them and regret ever doing so. NEVER PURCHASE WEBSPACE WITH THESE PEOPLE!

🗨 Completely false review! Nothing more we can say.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Jul 8, 2009

Dianabell (Dianabell.Treham@g...)

😠 Stay away from this company. Their custommer support reps treat customers in a very unprofesional way. They are unhelpful and all they tell you is to do it yourself by reading the FAQ. They don't have a phone number to call them if you have a problem. Their support portal has been down 4 times this week and they do not answer questions sent via regular emails. Yes, they are very cheap but it's not worth the trouble. You will save money and time hosting your site with another company that really values clients.

🗨 Completely false review! Nothing more we can say.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Jun 13, 2009

Andrew Downing (arg.4000@g...)

😠 The worst hosting company I had to deal with. Very bad customer service, unfriendly and not helpful at all. I don't recommend this company to anyone. You will wait for ever to receive a response from them. They hide their telephone number now, so if you have a problem you are basically on your own. Very unprofesional and not reliable hosting. Stay away from them.

🗨 Hide our Phone Number? Its on our contact us page and has been there for 13 years. We also don't provide telephone support. Support issues are responded quickly and accurately.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Jun 9, 2009

Alexander Viz (ale_viz@h...)

😠 Re-INVENT has been a nightmare. Their staff seems to be friendly and responsive but after you pay they take several days to respond and they are not helpful at all. Actually their responses are sometimes very rude. They never answer their phone number and on average they take 2 days to respond to an email (all responses are just templates asking you to search the FAQ). Yes they are very cheap but you will pay the consequences. I don't recommend this company to anyone.

🗨 We don't provide telephone support so I'm not sure who he is calling... Support issues are responded quickly and accurately within 15 minutes 95% of the time through our ticket system.. No one he is rude or not helpful... We provide high quality technical support for our customer and have been for 13 years.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Apr 21, 2009

Don Harrison (dharrision@l...)

😠 The customer service was terrifying. They treat customers like they are not worth it. I am warning you their servers are not secure at all. They don't have the competent stuff to keep your websites secure. Once you login to your website panel to manage your site, somebody will have been there already doing funny stuff on your website. There are better and more secure web hosts out there. Do not bet on this one.

🗨 Completely false review since we never had any security issue with any server at anytime! Nothing more we can say.
✍️ Customer Support (, 📅 Mar 18, 2011).

📅 Apr 18, 2009

Stan the Man (stantheman@s...)

😠 Please stay from this hosting..

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