LuxSci review

7 user reviews, 0 support responses, 0 testimonials, 6 products, 0 promotions, 4 social accounts, Alexa #190290, listed 2005 (#1376)

Most Recent Customer Reviews

-anonymous- (john@f...) / flowsimulations.com
Time Hosted: over 3 years
Global rating
Support is not so good. Luxsci provides some custom services and website configurations but support is variable. Trying to set up an email contact page and after a week of back and forth with tech support they appear clueless as to what the command is to send out an email.

They told me that I had to clear my server logs. Then after I found I didn't have permission, they then told me that I couldn't clear them: I had to submit a request to support to have them cleared. They kept me running in circles for a week with incorrect responses.

Some of my requests for necessary features have been pending for 2 years. I harass them monthly and still no answer.

Very fustrating to deal with. Their support people seem not to read the SR's and they just have old FAQ's with broken links.
-anonymous- (la@l...) / drbednar.com
Time Hosted: over 3 years
Global rating
We use their secure forms service. Support and communication is terrible. They just try to hustle you to another tier service for more money. Stay away!!!
-anonymous- (dr.greg.sweitzer@g...) / mhscribe.com
Time Hosted: 1 to 2 years
Global rating
Great for HIPAA compliance - powerful features. Does take time to learn all that it can do. Highly configurable. Their help techs are very knowledgeable. Their security is rock solid and for me they have delivered more than expected. If you want something with fewer features and easier to use, this is not it. If you want something powerful and you are an experienced software engineer, this is more for you.
MORE REVIEWS
Listed and verified since 2005
luxsci.com logo

Editorial Review

Services: Web HostingDomain Registration

LuxSci has been in business since 1999 and they are an internet service company dedicated to protecting web-based data. It has been established by Erik Kangas. The main focus of the company is to provide email or web hosting solutions for the healthcare system. Some of the companies for which they provide hosting are USAmeriBank, athenahealth or Southwest.

They offer a set of well-equipped online solutions:
  • Cloud Hosting;
  • Email Hosting;
  • Shared Hosting;
  • Dedicated Servers;
  • Domain Registration
  • DNS;
  • VPN;

Even if they have quite a variety of products, there are no virtual private servers or reseller hosting on display.

As their main focus is providing security on the web, they offer secure email marketing services that are of the highest level of HIPPA compliance. By using SMTP or API, they make sure high volume email sending is entirely secured.

Shared hosting runs on HIPPA-compliant platform. LuxSci works on fast optimized hardware including PHP, Python or Apache. In order to make sure your website is secured, they provide multiple firewalls for protection.

Dedicated servers are highly secured. Two types of servers are available: business class or enterprise/custom. Full-disk encryption, account isolation and backup are also integrated in both plans. If you choose to build your server configuration and choose the enterprise plan, you get server isolation with no public cloud servers, as well as multiple servers that come with it.

Price & Cost


Some of their web hosting plans have specified prices whereas some prices are provided on request. From the set of prices they display, we can say that their plans are accessible.
Customers are not provided with any mention of a money-back guarantee, so there might be no possibility of a refund once a product is purchased.

Reliability


They promise redundancy and highly available network, as well as instant backups and restore options. They have a strong service level agreement, promising 100% uptime guarantee and 100% infrastructure uptime for customers interested in dedicated servers. For customers interested in the rest of their products, they guarantee at least 99.99% uptime.

Data Center


LuxSci has two locations. The headquarters are located in Medfield, Massachusetts (USA) and their mail address location is situated in Westwood, Massachusetts (USA).

Customer Support


There are multiple channels to contact technical support. First, customers from the US can call on their toll-free phone number whereas customers outside the US can call on their international available number (unfortunately, not free this time). There are several e-mail addresses on which customers can solicit their help depending on the problems they encounter (whether administrative or related to billing, abuse or sales). Their emergency support is available 24/7 but standard support and sales & billing support follow a certain schedule. LuxSci also uses the ticketing system, so customers can use that for various issues as well. Moreover, LuxSci is also active on the following social media platforms: Facebook, Twitter, LinkedIn.

Control Panel


There is no specific mention of a particular control panel they use.

Conclusion

LuxSci is a hosting company focused on providing security for web-based infrastructures, as well as accessible email and web hosting solutions. They make available multiple means of contact and operate in data centers located in the USA. They combine rich features and high security for protection and efficiency.

There is no mention of a money-back guarantee which can decrease their number of potential customers who could change their minds.
However, regardless of these aspects, LuxSci offers high quality protection for data online with 100% HIPPA-compliant services and responsive support especially for the healthcare industry to which they primarily dedicate their work.

Special pages


luxsci.com screenshot
Website research for LuxSci on June 7, 2020 by WebHostingTop

LuxSci Promotions

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PlansLuxSci Website Products

Dedicated - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedFree domain /
Allowed
Custom EnterprisefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Security & privacy
Performance & reliability
Server type Business Class
HIPAA Compliance Available
Location USA or Custom
Maximum Disk Space Unlimited
Full-disk Encryption
Multiple layers of firewalls
Backups included
Custom [...]
Plan URL : https://luxsci.com/package-levels.html
on requestunlimitedunmetered 0 / unlimited
DedicatedfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Security & privacy
Performance & reliability
Server type Business Class
HIPAA Compliance Available
Location USA or Custom
Maximum Disk Space 2 TB
Full-disk Encryption
Multiple layers of firewalls
Backups included
Custom backup/retention [...]
Plan URL : https://luxsci.com/package-levels.html
$200.00/mo.2000 GBunmetered 0 / unlimited
Cloud - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
2X-Large - AWSfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat
RAM : 32000 MB
CPU : 8 CPU Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Amazon Web Services Public Cloud
Max Network Speed 1 Gbps

LuxSci offers standard levels of dedicated servers in both the Business and Enterprise Classes ( https://luxsci.com/path/reliability-business-vs-enterprise.html ) .

You can choose the [...]
Plan URL : https://luxsci.com/hipaa-compliant-hosting-plans.html
on request100 GB SSD1,200 GB 32 GB / 1
2X-Large - RackSpacefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Control Panel : VMware
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat
RAM : 32000 MB
CPU : 8 CPU Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 1

Private VMWare Cluster and SAN at RackSpace
Max Network Speed 1 Gbps
SSD RAID 10

LuxSci offers standard levels of dedicated servers in both the Business and Enterprise Classes ( https://luxsci.com/path/reliability-business-vs-enterprise.html ) [...]
Plan URL : https://luxsci.com/hipaa-compliant-hosting-plans.html
on request100 GB SSD10 TB 32 GB / 1
Small - RackSpacefeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0

Shared services

Low capacity

Standard security & isolation

Standard fault tolerance

Standard SLA

Standard backups

5-star Technical support

Monthly contract

HIPAA compliance
Plan URL : https://luxsci.com/package-levels.html
$50.00/mo.unlimitedunmetered
Emails - Linux Keep mouse
over features!
Price Updated
Secure Email HostingfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Bitcoin
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat

SECURELINETM EMAIL ENCRYPTION
Adaptive Encryption: TLS, portal pickup, PGP & S/MIME support
Dynamic TLS negotiation & fallback
Send secure text messages (SecureTextTM)
Opt-in, Opt-out, & DLP encryption
Use WebMail or any email [...]
Plan URL : https://luxsci.com/hipaa-compliant-email
on requestunlimitedunmetered

Contact information is managed by luxsci.com representatives support@l..., sales@l..., webmaster@l..., info@l... [login] | Last company update:

Web stats

Targeting: United States
Details for https://luxsci.com/
Website DNS: MX::mx1-us1.ppe-hosted.com => 67.231.154.162 ( Sunnyvale ) / Proofpoint Inc. - proofpoint.com
ns-1787.awsdns-31.co.uk => 205.251.198.251 ( Seattle ) / Amazon.com Inc.
ns-490.awsdns-61.com => 205.251.193.234 ( Hong Kong ) / Amazon.com Inc.
ns-1356.awsdns-41.org => 205.251.197.76 ( Seattle ) / Amazon.com Inc.
MX::mx2-us1.ppe-hosted.com => 148.163.129.51 ( Sunnyvale ) / Proofpoint Inc. - proofpoint.com
ns-558.awsdns-05.net => 205.251.194.46 ( Hong Kong ) / Amazon.com Inc.
Server Software: Apache
Website IP: 66.216.86.92
IP Location Country/State/City: United states / Texas / Windcrest - see top providers in United States, Texas
ISP Name / ISP URL: Rackspace Inc. / rackspace.com

Customer testimonials

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LuxSci Social Networks

https://www.linkedin.com/company/lux-scientiae-incorporated
Lux Scientiae, Incorporated (established 1999) is a Privately Held entity having 68 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
LuxSci Blog  Using Wordpress version 5.5.1. Blog added on May, 2012, with total 296 articles, Language en-US. See recent blogs summary posts:
- Quasi-HIPAA Compliance Podcast - As a followup to our blog on Quasi-HIPAA Compliance, Erik recently had the chance discuss the topic in a podcast with Jason Karn of Total HIPAA. They touched on some key topics including: What ...
- HIPAA-compliant Email Host or SMTP Connector? Which to use… - You may have heard that you need to use HIPAA-compliant email to protect your organization's ePHI, but many people aren't sure where to go from there. Don't worry if you fall into this camp, because ...

ReviewsLuxSci Customer Ratings

The quick stats of LuxSci profile shows a note average of 4.1 out of 10, counting 7 opinions. (few listed on the top of the page)
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How much is 4 + 3 ? Respond with 7
 
(2 = 28.57%)
(2 = 28.57%)
(3 = 42.86%)
-anonymous- (meteor@m...) / meteorforum.com
Time Hosted: 2 to 3 years
Global rating
Very bad, has three years use their email service, suddenly got disabled. Sent i tons of email never reply. Call them just waste your time....havent met the bad service like them.

L James (LJames104@c...) / centerforinnerhealth.com
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great Service!
I have two domains registered with Luxsci, as well as, web hosting and email. I have never had an issue with anything. The Sales Department was always helpful when I wanted to add or remove services it was done immediately. Tech Support is always very prompt in handling my tickets. I've checked out several companies before and LuxSci so far gets an A rating!
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Very cumbersome to use. Tried others that have you up and running in hours. Worked with them for weeks with no luck. Cancelling services.
alphaotter@mac.com (alphaotter@m...) / yrii.com, iaculum.com
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Avoid Luxsci - Overpriced, No Service
Avoid, avoid, avoid. Lack lust features - impossible to run Joomla as they can not alter file permissions. Proprietary control panel is the worst. Support and sales policy are nuts - despite certified letters telling them to close accounts - they refuse and charge your account forcing you to pay. The worst company ever. Poor features, overpriced and total disregard for the customer.

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