Re-Invent negative review #6617 by Chris on Sep 2009
Re-Invent got a negative review on and one official response on
Re-Invent
re-invent.com is inactive webhosting company!
PO Box 947
Douglas , MA 01516 US
☎ Phone +1 508 476 7400
📧 sales@r...re-invent.com is inactive webhosting company!
Chris ( -no email- )
I have just canceled all my accounts with them. The only friendly people they have are ones that work in sales not support. In the live chat that I only got to work because I told them it was a sales question, I was told that when canceling I would receive a refund for the months remaining because I had paid for a full year upfront. After canceling now they say since my site was never really down they where not refunding anything. I told them to keep the cash because they are going to need it. I have just switched to an excellent company that offers “Fanatical Support” and turns out that’s what these losers at Re-Invent where over scaling and re-selling to me in the first place. I think the decision maker was when they tried to tell me that through FTP I could not delete a folder unless it was empty. Well I am doing it all day long on my new host. The problem was a file they installed in the folder in question had permissions that prevented me from deleting it. Therefore the folder that file was in could not be deleted. On top of all that after explaining the issue they wanted $5 to delete the folder. Now I don’t care about $5 but I rather give it to a homeless person on the street then to some loser so they can right click and delete a folder.
This is in response to the less than honest and un-professional last post by "Chris"
We are very familiar with this former customer and has posted what turns out to be yet again false and / or misleading and incomplete information. This Customer was fully aware of the hosting contract that states that refunds for remaining months are only given if the web site experienced some sort of uptime problem with our service. If our network was down or servers were down and we couldn't meet our SLA agreement. However this customers sites experienced 100% uptime and had no issues at anytime. The customer had what we can determine was a hissy fit after we told him that for $5 we would perform the web maintenance task he ask us to do. We do not provide maintenance as part of our services but since this was a long time customer and for just $5 we would perform what he asked. He had a meltdown on our staff and canceled his accounts. It was not simply deleting a folder on his site but also SQL database table maintenance he demanded us to perform.
Its worth noting that in the weeks since he canceled none of his web sites has turn up at any other company as live sites.
The reference to "Fanatical Support" is with Rackspace. A vendor of ours we have used to lease space in their Virginia Database over the last 9 years. We do not resell any Rackspace services. We do not hide the fact that we use Rackspace for our network and some hardware solutions and actually promote that they are a partner of ours.
Marketing representative (sales@r..., ).
We are very familiar with this former customer and has posted what turns out to be yet again false and / or misleading and incomplete information. This Customer was fully aware of the hosting contract that states that refunds for remaining months are only given if the web site experienced some sort of uptime problem with our service. If our network was down or servers were down and we couldn't meet our SLA agreement. However this customers sites experienced 100% uptime and had no issues at anytime. The customer had what we can determine was a hissy fit after we told him that for $5 we would perform the web maintenance task he ask us to do. We do not provide maintenance as part of our services but since this was a long time customer and for just $5 we would perform what he asked. He had a meltdown on our staff and canceled his accounts. It was not simply deleting a folder on his site but also SQL database table maintenance he demanded us to perform.
Its worth noting that in the weeks since he canceled none of his web sites has turn up at any other company as live sites.
The reference to "Fanatical Support" is with Rackspace. A vendor of ours we have used to lease space in their Virginia Database over the last 9 years. We do not resell any Rackspace services. We do not hide the fact that we use Rackspace for our network and some hardware solutions and actually promote that they are a partner of ours.
Marketing representative (sales@r..., ).
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