Netfirms Review. Was netfirms.com good web hosting in United States?

48 user reviews; 4 support responses; 0 testimonials; 13 products, 0 promotions, 6 social accounts, Semrush #335650; 📆 listed 2005 (#2584)

👪 Most Recent Customer Reviews

📅 Feb 17, 2023

-anonymous- (-hidden-) / itgsys.com

😠 I have been a customer of theirs's for the last 20 years. They were good at the beginning when you could actually phone them. Their support is completely worthless where the support person/chatbot spews out canned responses. I had issues with one of my MYsql DB. From the support responses , i felt that this person did not even know what a database was.

They have many customers that use their sites to send spam messages and so many email servers will block their IP address. This means that my legitimate email will not go through. They will do nothing about their blocked IP addresses even if you complain to their useless support people.

I am in the process of moving my websites to a different provider.
BTW, they won't refund ANYTHING back.

DO NOT USE NETFIRMS - All the negative reviews here are pretty accurate

📅 Aug 12, 2021

-anonymous- (sasha@c...) / whiterockcomputersolutions.ca

😠 horrible customer service, unhelpful , dont want to deal with issues
i gave it one star because 0 star was not available

📅 Aug 10, 2021

-anonymous- (-hidden-) / boncorp.ca

😠 Worst customer service ever. They changed something on their end and now I can't receive any emails. They have told me I will have to wait up to 72 hours so they can verify me. They made an error and now I can not get my business emails for 3+ days? And they won't fix it until they thoroughly verify me? Bizarre. I have spoken to 3 people and have asked for this to be expedited and no one will confirm that they will. I get continually vague, nonsense answers. RUN far away from this company. I will be moving my domain asap and am considering charging them for my businesses down time.

MORE REVIEWS

📄 Editorial Review

🔃 Netfirms is part of Newfold Digital
🔧 Services: Web HostingDomain Registration Own datacenter
⇔ Redirected domains: netfirms.ca netfirmshosting.com
By November 2025, Netfirms’ main site no longer functions and just redirects to a login page, suggesting their public-facing website has effectively been taken offline.

===
Established in 1998, Netfirms provides hosting solutions for individuals, small and medium-sized businesses all around the world.

They specialize in the following set of products:

Shared Hosting
Domain Registration;
SSL Certificates;
Website Builder;
Email Hosting;

Shared hosting plans include free SSL protection, FTP logins (from 5 to unlimited) and databases (starting from 10 for the cheapest plan up to unlimited databases for the most expensive one). All hosting plans include: eCommerce solutions, free website builder and marketing tools.

Email hosting consists in three plans that have firewall against malware, exchange online storage, custom domain name with the possibility to access email from any browser or mobile device.

💰 Price & Cost

Netfirms plans are affordable as they are the average prices provided by hosting companies in general.

⌛ Reliability

Netfirms promises 99.9% uptime guarantee.

🏢 Data Center

Netfirms is a Canadian company with data centers located in the USA (Burlington, MA).

✍️ Customer Support

Customer support is provided 24/7. Customers can use the toll-free phone, ticketing system or their live chat. They can also be found on social media (Facebook, Twitter).

🔨 Control Panel

Netfirms uses their own control panel (Incorporating fast AJAX), which allows integration of all features (including account management).

🎯 Conclusion

Netfirms is a hosting company with experience in the field. They provide reliable uptime and great support for customers. However, they only specialize in shared hosting packages which might be a disadvantage when customers are looking for VPS hosting or dedicated servers. At the same time, many complaints regarding the scalability of their hosting packages and poor load times could make customers think twice whether to choose Netfirms or not. Nevertheless, the features they provide for their services are satisfying when hosting websites with Netfirms.

📢 Special pages

Contact us: https://www.netfirms.com/support/contact
About us: https://www.netfirms.com/about
Terms of Service: https://www.netfirms.com/legal/
Acceptable Use Policy: https://www.netfirms.com/legal/legal-aup.html
Knowledge base: https://secure.netfirms.com/help

Website research for Netfirms on March 25, 2020 by WebHostingTop

🎁 Netfirms Promotions

There is no coupon code or promotion listed.

Netfirms Listed Plans

🔧 Shared - 💻 Linux	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Plus	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : DNS, Wordpress ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : 1 🆓 Free domains : 0 📌 Dedicated IPs : 0 FREE domain name* with web hosting plans Coupon code: DOMFREE1 Key Features Drag and Drop Builder Ready-to-go Websites™ Personal & Business 1-Click Applications Customer Support 24/7 E-mail, Chat, Phone Clustered [...] 🔗 Plan URL : https://www.netfirms.com/hosting/	$4.45/mo.	unlimited	unmetered	Mar 2020	0 / 1
Advantage	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : DNS, Wordpress ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.netfirms.com/hosting/	$8.95/mo.	unlimited	unmetered	Mar 2020	0 / unlimited
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : CPanel 🔧 Category : DNS, Wordpress ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.netfirms.com/hosting/	$12.95/mo.	unlimited	unmetered	Mar 2020	0 / unlimited
🔧 Domains	Keep mouse over features!	💰Price			📆 Updated
.com	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 Lowest domain price anywhere Free Webmail account Free basic hosting Satisfaction guaranteed Domain .com, .net and .org sale pricing is $9.95/year for the first year. Domain will renew at $13.49 each year thereafter. Why register through [...] 🔗 Plan URL : https://www.netfirms.com/domains	$9.99/yr.			Mar 2020
🔧 SSL Certificates	Keep mouse over features!	💰Price			📆 Updated	🔐 Domains protected
Domain Validated SSL	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔐 Domains protected : 1 Features $10,000 warranty Secure customer information May help boost Google rankings Seal of Trust Logo Why get an SSL certificate? An SSL reduces your risk by keeping sensitive data collected on your website safe. The data is encrypted and backed [...] 🔗 Plan URL : https://www.netfirms.com/ssl-certificate	$39.99/yr.			Mar 2020	1
Wildcard SSL	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : OpenVZ ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔐 Domains protected : Unlimited Features $250,000 warranty Secure customer information May help boost Google rankings Protect multiple subdomains Seal of Trust Logo Why get an SSL certificate? An SSL reduces your risk by keeping sensitive data collected on your website safe. The [...] 🔗 Plan URL : https://www.netfirms.com/ssl-certificate	$119.99/yr.			Mar 2020	all subdomains
Enhanced E-commerce Protection	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal 🔨 Control Panel : OpenVZ ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔐 Domains protected : 1 Features Enhanced e-commerce conversion Green "trust" visual bar $1,750,000 warranty Secure customer information May help boost Google rankings Seal of Trust Logo Why get an SSL certificate? An SSL reduces your risk by keeping sensitive data [...] 🔗 Plan URL : https://www.netfirms.com/ssl-certificate	$299.99/yr.			Mar 2020	1
🔧 Website Builder	Keep mouse over features!	💰Price	💿 Disk space	📶 Transfer	📆 Updated	🆓 Free domain / 🔌 Allowed
Starter	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Build up to 6 pages Over 550k images available for use Pre-built sections and page layouts SEO tools Chat and email support 🔗 Plan URL : https://www.netfirms.com/website-builder	$1.99/mo.	unlimited	unmetered	Mar 2020	0
Business	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Over 550k images available for use Pre-built sections and page layouts SEO tools Chat and email support Build unlimited pages for your site Revision history for pages Analytics integration Telephone support 🔗 Plan URL : https://www.netfirms.com/website-builder	$6.99/mo.	unlimited	unmetered	Mar 2020	0
eCommerce	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Build up to 6 pages Over 550k images available for use Pre-built sections and page layouts SEO tools Chat and email support Build unlimited pages for your site Revision history for pages Analytics integration Telephone support Sell products [...] 🔗 Plan URL : https://www.netfirms.com/website-builder	$12.99/mo.	unlimited	unmetered	Mar 2020	0
🔧 Emails - 💻 Linux	Keep mouse over features!	💰Price			📆 Updated
Email Essentials	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 Business-class email & calendar 15 GB of Exchange Online storage The familiarity of Outlook A direct path to easily establish a matching email address for your domain name. 🔗 Plan URL : https://www.netfirms.com/email/google-workspace	$1.99/mo.	15 GB	unmetered	Mar 2020
Business Plus	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 Business-class email & calendar 50 GB of Exchange Online storage Microsoft Office Online 1 TB OneDrive For Business cloud storage Private and internal social networking and portals The familiarity of Outlook The core cloud services for running [...] 🔗 Plan URL : https://www.netfirms.com/email/google-workspace	$4.99/mo.	50 GB	unmetered	Mar 2020
Business Pro	features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 Business-class email & calendar Microsoft Office for desktop Office 365 apps for tablets & smartphones Automatic syncing across all devices Book appointments online with Bookings Additional tools like Invoicing and MileIQ Microsoft Office [...] 🔗 Plan URL : https://www.netfirms.com/email/google-workspace	$9.99/mo.	unlimited	unmetered	Mar 2020

📊 Web stats

⚑ Targeting:

Canada, United States

✅ Customer testimonials

There are no user testimonials listed.

📋 Netfirms News / Press release

Web Host Netfirms Expands Data Center - Canadian web hosting provider provider Netfirms (www.netfirms.com) announced on Monday it has expanded and moved into its new data center and headquarters in Markham, a suburb of Toronto.
The news comes off the heels of another Canadian web host, Webnames.ca, recently announced it moved to a new location in Vancouver's Gastown district.
With 200 percent more office space he, Netfirms will be able to continue to expand its growing staff and hosting solutions.
The expansion, which marks the [...]

Netfirms Shows Enterprise Grid in Canada - Adding to its successful web hosting and domain name business, Netfirms (www.netfirms.com) will be showcasing its Enterprise Grid Hosting Platform at the Cloud Computing Conference (www.itcloudconference.com), the first of its kind in Canada.
According to Netfirms' announcement, it will be presenting its Enterprise Grid Hosting Platform on Wednesday at Canada's first Cloud Computing Conference, held in Toronto.
The presentation will highlight customer successes using Netfirms' Cloud. [...]

Netfirms Offers Facebook Ad Credits - - Shared hosting and domain registrar provider Netfirms (www.netfirms.com) will be offering free "Facebook Ads" (www.facebook.com) credits to its customers, making it easier for them to connect with new and existing customers on the popular social networking site.
Starting at $4.95 per month, Netcraft's web hosting packages already include Google AdWords credits. Bringing Facebook Ads to Netfirms' substantial customer base will be a significant move that many other shared hosting providers [...]

[search all netfirms.com news]

📣 Netfirms Social Networks

https://twitter.com/netfirms
With over 1.2 million customers, Netfirms is the best choice for domain names and web hosting. 24/7 support: 866-317-4678
Account started from January, 2009, having already 4235 tweets with 3373 followers and 2545 friends.

https://www.facebook.com/netfirmsfans/
About: Netfirms is a leading website host powering over 1 million websites worldwide. Follow us on Twitter @Netfirms
Netfirms account is having lots of likes, talking about them several people

https://www.linkedin.com/company/93926/
Netfirms (established 1998) is a Privately Held entity having 676 followers on LinkedIn and 51-200 employees, industry Internet.

No official Blog yet

https://en.wikipedia.org/wiki/Endurance_International_Group

https://www.glassdoor.co.uk/Reviews/Netfirms-Reviews-E110552.htm

https://www.crunchbase.com/organization/netfirms

Reviews👪 Netfirms Customer Ratings

The quick stats of Netfirms profile shows a note average of 2.4 out of 10, counting 48 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!

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📅 Dec 9, 2019

-anonymous- (-hidden-) / amarce.com

😃 I am satisfied by their service as I didn’t face any technical issue or server down issues with net firms. They really provide what they have promised. It is best to be with them because I find them good as other hosting providers like Bigrock, Domainracer, and hostgator who provide better service and 99.9% uptime.

📅 Apr 4, 2019

-anonymous- (-hidden-) / finalmentetrattoria.com

😠 I am completely upset with Netfirms. Both of my business websites are down. One was infected with a virus and the other was taken down and now they wont restore it without paying a fee. I've been a customer for 13 years. Every time we call - we get put on hold and they say they're calling the head office. Still not resolved.
STAY AWAY FROM THIS COMPANY!!!

📅 Dec 21, 2018

-anonymous- (-no email-)

😠 I was a customer for 14 years. At first, I was happy but since they were bought it has been terrible. I finally moved my site over a year ago and wow, what a difference. Very slimy multiple year autorenewals with no refunds! STAY AWAY. If I could give no stars I would.

📅 Mar 27, 2018

-anonymous- (-hidden-)

😠 NetFirms has been a complete disaster for our business. I have been unable to get the them to renew our SSL certificate due to an internal policy issue that must absolutely send sending a confirmation email to a mailbox of their choosing. Once that was created, still no email.
The overseas support gang is demotivated and simply wants to offload you to the next agent on the subsequent call. Promises are made that the SSL installation will happen in the next 4 hours and then...NADA, NOTHING, NIET, ZILCH. Call again, repeat the same conversation over and over from call to call and agent to agent.
That's what you will get If you sign on with these guys. Netfirms used to work well and the support team was great. That has all changed now.

Do you hate your online business? Are you looking to destroy it? Netfirm is a good choice for that. Choosing Netfirms for hosting amounts to digital suicide.

📅 Dec 4, 2017

-anonymous- (khaotao@g...) / prosana.asia

😠 Hopeless support
We try to move our domain from Netfirms to Godaddy. Help desk always assures it release site but nothing. Gone through the process 3 x already - I think they do this on purpose - they do not want people to move away from time. Planning to sue this company.

📅 Aug 16, 2017

LiveMNC com (info@l...) / hindinews.com

😉 LiveMNC.com is best data center.
Netfirms.net is the best Web Hosting out of the hosting have used so

far. They offer hosting with unlimited bandwidth as cheap as $1 per

month which is amazing and beat other web hosting that have been

using so far. Their customer support is good because whenever am

trying to get stuck... I will contact them through Facebook page and I

got my problem solved.
But this year my website is not working properly so I am switch to

LiveMNC.com. They offer me cheap server and their support is very

good. Now I am very happy and totely satisfied.

📅 Apr 29, 2017

-hidden- (-hidden-) / netfirmssucks.com

😠 Terrible bordering on criminal
Terrible. Scams abound. At least at one time, same owner as Globat equally bad. Avoid like plague.

Can't login. Emails never arrive.

📅 Dec 29, 2016

-anonymous- (-no email-)

😠 This company is terrible. They are apparently a reseller for enom. Can't switch my domain fast enough.

📅 Nov 6, 2012

-anonymous- (-no email-)

😠 Netfirms sucks! They are horrible. Customer service people ditch you all the time. Not recommended at all. Do not work with them u will ruin ur business. Since I started using their webmail account I wasn't able to send out emails. they kept telling me they will fix the problem, however they never did. after one week trying hard to get their headoffice number, the number is out of service and nobody answers ur calls. please for the sake of your time and business do not creat an account with them.

📅 Jun 15, 2012

Frank (frank@s...) / seamlessit.ca

😠 Awful service since they were bought
I'm an I.T. consultant and I used to recommend this company to any of the businesses I looked after. That was until they were bought, since then it's been nothing but outages, web, email both etc.. Their support is garbage, for the most part they refuse to accept responsibility for undelivered email or any other server-side issue. I believe they are trying to force people to their exchange platform but why would we pay you $100s/month when you can't even deal with pop mail?

📅 Apr 8, 2012

ootws (jaretbartsch@y...) / ootws.ca

😠 Netfirms Panel Stinks!
We started hosting our domain with Netfirms over two years ago. Since we have had our domain there, there have been many issues trying to get everything for our domain and subdomains set up correctly to suit our needs. Netfirms refuses to co-operate with us and add records to the addresses we need records assigned to. Their hosting and domain control panel is rather featureless and things in their hosting department are always broken such as curl which was broken for over a year. When we needed stealth URL forwarding (though the option was there) the option in the panel failed and probably still does fail. We simply gave up on trying to use that feature because creating the workaround pages they want people to use was such a waste of time for us.

Now, our website is pending new reconstruction because everything was designed to work (on our servers) with Netfirms domain registration and setup, but now that we have experienced these issues growing larger and not being addressed by [read more...]

📅 Nov 28, 2011

Caroline (-no email-)

😠 once might, now dreadful
Netfirms was terrific until they were purchased and then they just fell apart. They don't seem to know the answer to anything; poor customer service. Very sad

📅 Sep 11, 2011

-anonymous- (-no email-)

😠 Netfirms is the worst host imaginable. Never ever-ever-ever use them!!!

They deleted hundreds of emails by mistake and kept deleting more each week after that. They did not tell me any of this.

I asked them to fix problems and they said they did but they actually didn't.

When I wanted to transfer to a different host they made my life miserable for weeks

📅 May 3, 2011

Etienne (info@z...) / zabra.co.za

😠 Netfirms has lost the plot
I have been very happy with Netfirms until a few months ago (about the same time that they started their migration). Since then there has been a poor response to support tickets, my clients having their sites hacked, my perl forms stopped working, Netfirm's nameservers suddenly gives errors when trying to register new domains, they do not provide a login for their clients that registered PRIOR to their migration, and all my sites are becoming SLOW.

Do not use Netfirms. I am now in the process of transferring my 30+ sites to a more reliable provider. Thanks for sidelining your long-standing clients, Netfirms!

📅 Mar 26, 2011

-anonymous- (benjamin.bernier@g...) / originalcomputing.com

😠 They don't know what they are doing
netfirms is worthless.

their managers only work 9 to 5, monday to friday, yet site issues will happen round the clock.

the quality of their service is low, with painfully slow response times to DNS queries, bad techs who lack access to help issues, and rude people who are willing to hang up on long time customers.

things are at their worst when they transition systems, because they have no project management.

the entire company has two admins, not nearly enough to deal with comprehensive and unforeseen issues

only use netfirms if you want budget service without quality that you don't mind if they break when it's running

📅 Mar 23, 2011

Jones (highwayismyway@y...) / sss

😠 You'll lose your google rank while their idiots pick their arse and let your site disappear without a trace. Files will mysteriously disappear. I'm waiting for the company who bought this lemon out to crack the whip and hire have the non intellectuals working at netfirms. I'm not holding my breath and actually am prepared for more incompetence after the merger. Today was a grand example as they state the migration will start on April 1st. Tried to login into their new control panel and it doesn't recognize my site despite me being around for over 8 years. This used to be a good company, but all the good people obviously quit, and the sludge is left in the Salton Sea.

Jones

📅 Mar 5, 2011

Bru Swayne (bruswayne@l...)

😃 I've been with Netfirms for over 4 years and currently have 3 BUSINESS web hosting accounts with multiple domains in each account. I did extensive research before I signed up with Netfirms and have been generally happy with the feature set, pricing and service & support. Sure once in a while they have problems, but all web hosting companies do. During 2010 they went through a data centre migration which wasn't without a few glitches, but my issue was resolved fairly quickly after I contacted them.

The reason I felt compelled to post this review is to let everyone know that Netfirms has been sold and will be moved to the US. (Another data centre move within 12 months!) This was revealed in an e-mail curiously entitled "Netfirms Is Moving to a New Hosting Platform". This e-mail was sent by CEO Thomas Savundra on March 2, 2011.

It was all typical marketing fluff and nonsense about vision and passion, until near the end where he states "...one of the top web hosting and domain [read more...]

📅 Mar 4, 2011

Tarek (tarek@k...) / knazygroup.com

😠 Worst web hosting service I ever saw. You call them 10 times, never find someone to give you support. their E-mail server works 1 week and doesn't respond the other week. If you have the chance to talk to the customer service, they will tell you that the problem will be fixed withing a couple of days. In a couple of weeks the problem still here.
I migrated to another web hosting provider. I have no problem now.

📅 Dec 10, 2010

Thomas Wilson (Thomas@g...) / galacticbutterfly.com

😠 They simply suck. mail servers don't work. employees are raging idiots with no answers. service goes down arbitrarily for days and no one bothers to fix it or email you, then they drag their feet repairing the thing. Mail server eats emails and sends multiple repeats at will. Then they have the audacity to offer a month more of free, crap service to rectify the stupid ass service. Apparently everyone hates them.
I think I'll just relax and read about more aggressive and official means of formal complaining.

SHITE SERVICE BY RETARDS.

📅 Aug 25, 2010

Bandara (bandara1988@g...)

😠 Free host providers are better than Netfirms.com.because i have moved netfirms from a free host (000webhost) both host are like the same.the only differnt is i have to pay for netfirms shit.Networks speed of netfirms is nearly 50KBps .and no propper control panel Jailed SSh and many more reasons to tell netfirms really sucks.Their everything sucks.

📅 Jul 29, 2010

Andrew Dennis (omegawar@s...)

😠 I use to have a static web site with simple HTML code that was hosted at Netfirms. Good response and never really had an issue. This was back in 2006. So when I recently decided to launch a new site and take advantage of a Content Management System I decided to stay with Netfirms. However, using Netfirms hosting has been a nightmare.

Friday May 21, 2010 – Created my new site online. No issues.

Sunday May 23, 2010 – Installed Joomla using their control panel. Unloaded my Joomla templet and started building my site. Very easy and simple to use.

Friday May 28, 2010 – Sent support ticket about 500 errors and timeouts while just uploading content.

Saturday May 29, 2010 – Got first reply that they got my ticket and were looking into the issue. No ETA

Friday June 4, 2010 - Sent another ticket for very slow response times and time out errors on my site.

Saturday June 5, 2010 – My site went down. Called support center to get answer as to why my site was down and why [read more...]

📅 Jul 21, 2010

Annon (none@n...)

😠 If you use Netfirms.com webmail to retrieve emails (webmail.netfirms.com) you may have noticed that Netfirms has a link on their webmail log in screen labeled "Enter Secure Mode"

Netfirms tech support has informed me that as of mid July 2010, when you "Enter Secure Mode" and then send your username and password over the internet your user name and password are NO LONGER SENT SENT IN A SECURE MANNER even though you might think that it is secure because they have a link saying "Enter Secure Mode".

Not only did Netfirms decide to disable Secure sending of user names and passwords, they lead you to believe that clicking on Enter Secure Mode actually sends you to a secure connection.

It doesn't!! According to Netfirms tech support, it doesn't work.

It is a grave mistake to use an Unsecure webmail connection.

Find a better host, netfirms webmail is clearly not secure. After many years, I am moving all of my business elsewhere asap.

📅 Jun 19, 2010

Allen (-no email-) / 32 different domains

😠 There is virtually no customer service / tech support. Most recent problem was answered by three different reps in sequence, and they gave conflicting solutions, none of which was a real solution. They created the problem with the recent server migration, and refused to fix it.

Excessive down time. More than 100 hours per year. Worst case was down for parts of 5 days!

Pricing is double that of other services.

Features are not as good as less-expensive services.

E-mail is poor.

Statitics are very poor.

MySQL is horrible.

After being with Netfirms for many years, my frustraion is getting to the point of biting the bullet and moving to another service.

📅 Jun 18, 2010

Donna Karlin (-no email-) / abetterperspective.com

😞 Webhosting is great and features are terrific. It is the worst email system of any I have tried. There is no spam filtering, they have no date as to when they will have one in place that can filter out the most basic of spam. It costs me the equivalent per month in overage fees for my Blackberry to what I pay a year to host. Customer service / tech service is non existent on this front.

📅 Jun 18, 2010

John Moore (jhnmr123@g...) / johnagon.com

😞 I have been with Netfirms for a few years. Until recently few complaints.

I have a photo gallery plus Joomla blog site.

Recently I was informed they were migrating my site for faster better service etc. After the migration my Blog layout/formatting was totally lost after much work. I asked them to fix this and they suggested I do it. I told them I expected the site to be the same after migration but they did not fix my site. In desperation I tried to fix my blog and in the process lost my gallery which is very important to me. No doubt something simple for a techie but not for me. I worked hard to get it all working well.

I'm now filing complaints every day but being ignored and my web site is effectively gone after recently building up traffic to my gallery. Contacting a real person is impossible so far. You can't reply to tech support messages they just bounce back. This is costing me a lot and I can't recommend Netfirms to anyone. Go somewhere else.

🗨 Hi John,

The issues you experienced seemed to be an oversight on our part and I apologize for that. Part of your Joomla site was using a feature that we overlooked at our new data center.

I have fixed all of the issues you reported and your website, blog, and gallery are all up and running.

Regarding your support requests, please ensure they are being sent to support@netfirms.com or that you are filling out the request from our contact form inside your Control Panel. I have looked through our ticketing system and the last email we have from you was last month on an unrelated matter. I have not found any emails pertaining to this issue using your gmail address.
✍️ Customer Service (, 📅 Jun 18, 2010).

📅 May 2, 2010

Jeff (-no email-)

😞 Well I've been with them. I mean its easy to use and as a Rookie, it was very nice to start with them. However, as time goes by, you would realize their reliability is pretty crap :D i mean stuff goes offline, database connection dropped, or FTP accounts that can't connect.

Downtime is quite a lot. I'd say a total of 100hrs per year.

If you can deal with downtime, then netfirms is okay in general.

📅 Apr 14, 2010

Rocky (rocky@n...)

😠 Netfirms Sucks. It has always been slow and now you can't even access the site and the control panel... What to expect from a shitty company like this?

📅 Apr 7, 2010

Eric (-no email-)

😞 The load-time for a Netfirms hosted webpage is frequently very slow.

If using their email system (instead of say, Outlook Express), there is not proper spacing between paragraphs ... and if you take too long to write the email, you get timed out.

My website stats have been "unavailable" for the past several days, and although Netfirms was advised, they have done nothing to fix it, nor have they properly gotten back to me on it.

📅 Mar 19, 2010

GoogleGuy (-no email-)

😠 Been with Netfirms for 4 years. Had a few outages, but nothing critical. Server timeouts mostly. However, this March (2010) it's nothing short of disaster. NONE of my domains are working (fail with a server error, and I haven't touched anything in weeks), SSH login fails with a server error, and the so called tech-support team (if it exists) will not even answer emails. 3 days straight and no answer.

No phone number for support, no ticket system that lets you track the status of your ticket, no live chat. Serves me right, should have switched long ago.

NON-EXISTING SUPPORT. LITERALLY.

Maybe I'll try hostgator.com, or something.

🗨 We are aware of the server issues that have occurred this month. We are in the process of migrating all of our clients to our new data center here in Markham, Ontario, Canada. This past weekend we needed to perform emergency maintenance at our old data center to prepare for the next wave of migrations.

Regarding our support availability, please note that our phone number is posted in the top right corner of every single web page at www.netfirms.com and www.netfirms.ca, and is open 24/7. There is also a Live Chat button on all of our web pages. 1-888-334-3833

If you are still having issues please post your domain name or email it to me at daniel at netfirms.com and I'll look into it for you.

We do apologize for the length of time it has taken for email responses.
✍️ Customer Service (, 📅 Mar 23, 2010).

📅 Mar 6, 2010

Frank (fkc8091@y...) / commonwealthclubmi.com

😉 We have been hosting with Netfirms since March of 2004. It started out as a decent relationship, with only occasional problems (email issues or server timeouts). As time went on, they offered more features without additional cost - very nice. However I do have a few particular issues that I feel could have been handled better.

Firstly, the price of $10 per month for the Business service is a little on the pricey side, considering that much of their competition offers more for less.

Secondly, about three years back, our club photo album was accidentally erased. They refused to retrieve what would have ultimately been about 10Mb of photos, many irreplaceable, from their daily backups.

Thirdly, they have instituted an automatic renewal program which does not notify the site owner of the impending renewal. On top of this, they renew 9 days before the renewal date.

On this third point: I manage this Netfirms site for our social club. They received a charge to their card, out [read more...]

🗨 I would like to take the time to respond to your review. While I can't speak specifically as to what happened a few years ago with your photo album, I can assure you that if we were not able to restore it for you then it was because it was simply not available or accessible. We would not flat out refuse to restore something if it was available to us. Daily backups is not a service that we have offered in the past.

Regarding the automatic renewal, this is a service that has always been in place at Netfirms. We do provide the ability to our clients to have automatic renewals disabled by contacting our customer care department.

We send out automated emails at 30 days, 15 days and 7 days prior to expiration/automatic renewal of a product at Netfirms and in some cases we also have one of our customer care reps call our clients directly. We never bill our clients without notification first.

The email notifications and calls are made to whoever is listed under the Billing [read more...]
✍️ Customer Support (, 📅 Mar 11, 2010).

📅 Oct 23, 2009

George (post58364ca@h...)

😠 Issues with slow speeds and email issues seem to arise soon after a repair or reboot was preformed.. Mysql servers are overloaded creating slow speeds.

🗨 Official response from us, Netfirms.

My name is Dan and I'm the webmaster at Netfirms. I wanted to take the time to address some of the concerns that have been listed here over the last little while.

I am not here to deny or rebut any of the complaints listed below. In fact I can attest that most of the issues brought up have been genuine concerns of ours and have not gone unnoticed.

Please note that over the last year and a half Netfirms has completed a move to a brand new office location and on-site data center. We have greatly expanded our capabilities with this new 21,000 sq ft. server room and have already begun the migration process for some of our clients. The move to this new location will allow us to address a lot of the performance issues that some people have complained about.

As email and webmail have been a recurring complaint we have launched a brand new webmail service which has addressed the concerns our clients have had.

Including the upgrades to our [read more...]
✍️ Customer Support (, 📅 Feb 4, 2010).

📅 Oct 1, 2009

Tim (tjweb@g...)

😃 Netfirms works well for me. Worked out of the box for hosting Wordpress. My only complaint is that I have to turn off domain privacy. I guess its enabled automatically when I signup. For some this is a benefit but for me, I wanted our whois record to be our address. Was an easy fix by going to the domain manager.

I have hosted at other Cpanel hosts and found Netfirms to be more reliable. Of course being a large host with over 800,000+ sites hosted, they wait time to get in touch with a rep was over 5 mins. It used to be 1 min about 2 yrs ago. Hopefully they will see this an improve. They are good via phone when you reach them. Their webmail needs to be better.

Overall an 8/10

📅 Sep 15, 2009

Jeremy Sturgell (esbyoda@y...)

😠 The last few days webmail service for my netfirms accounts has been unreliable (to put it mildly). Now, it's been completely down for most of today.

Their supposed "24 hour customer service" rang busy all day, and now that I've actually gotten a response I've been on hold for an hour. Useless.

This is madness, now I'm going to have to switch.

📅 May 13, 2009

Bruce E. Quinn (bruce@t...)

😠 I have no complaints about the price but apparently the adage you get what you pay for rings true again. After multiple attempts to find a resolution to webmail issues, i have still yet to hear from someone. To be fair, i have had very few problems that visitors to the website would experience, but then again, my sites are simple. My only issue is with netfirms webmail. if they can get that fixed, i'd be a fairly happy camper.

📅 Feb 16, 2009

Kiandra (shestarrrrr@y...)

😠 I just got off of the phone with the "Retention Manager", named "Matt" and he and "Michelle" are the worst scammers in Web-Hosting history. I purchased the Business Hosting Plan that included "5 Free Domain Names for ONLY 119.00" and after I hit "submit" to authorize the charge to my card, they ended up charging my card for the full price of 175.40! This happened Feb 12, 2009 and even though their website boasts of a 24/7 phone customer service support, there was no phone support available until today (Monday, Feb 16, 2009).

This morning, after acting like he was fixing the problem by cancelling the previous account and charging me for another $119.00, it turned out that he "could not fix the problem". After getting disconnected, I had the pleasure of speaking with the rudest Customer Service reporesentative named "Michelle", who then told me that I could not get reimbursed for the domain names (even though they were "free"). After she finally transferred me to Matt, he informed [read more...]

📅 Apr 19, 2008

andres (vilerandre@h...)

😞 I’m really upset, I know that they do not charge a lot for domain registration and for that reason plus tons of advertising they have many businesses but this could be the cause that they have been making “mistakes or failures” frequently.

I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they need a scan of my credit card.. I did it so and email to them.. But after that they said that they do no receive the mail “sorry…

I reviewed my sent folder emails and everything works well, no deliveries failures etc.

I was so worry, that my info is floating around the internet (nobody knows) jeopardizing my identity, money etc.
I have to call my bank to cancel my credit card and they told me that they have 2 cases more with the same firm…

So do match… failures on systems or corrupted [read more...]

📅 Feb 17, 2008

Ionut Sandru (isandru@g...)

😠 Go get ur services somewhere else, netfirms just can't do it right....

📅 Jan 29, 2008

applego (fgmubqczx@w...)

😃 it is a took had probably then eventually We had where I spent planted gardening one night, rich flavor. their names a scientist. about because magnificent

📅 Jan 20, 2008

Tom (-no email-)

😃 Netfirms is super reliable and secure. Their control panel is easy to use.

Thomas

📅 Sep 4, 2007

CJ (c.nguyen@e...)

😠 I've been on the advantage plan for 2 years. BI've been trying to move my domain for the last 2 years due to bad service and poor up time. They are refusing/delaying the release of my domain to my current host. It is now in "redemption status." Customer service just told me I have to pay them an additional $135 this year or I won't see my domain name back until 10/08. I paid it because I can't afford to have my site down that long. I felt like I just been through an exthortion scheme.

📅 Apr 21, 2007

Betty (betty@h...)

😠 It seems like it is the luck of the draw whether or not I will get an attachment. I use the webmail on their site and I can not even gat a 60K file. It is stuck in limbo. This is a repeated problem I have. My hotmail account is more reliable with attachments. Also, seems like it takes hours at time to get an email. Besides the email issues, the rest I have had no problems.

📅 Aug 15, 2006

Zhida Lan (zhida@y...)

😉 Their database size has limit. It is 25MB per database. This information is not listed in their ad. You will have this problem until your web site has setup and data is large. Then you were told that the database has reached the limit.

📅 May 28, 2006

Otmar Koenig (otmar.koenig@a...)

😠 Hi,

I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I tried to find help and wrote a lot of E-Mails to the support team, but all was in vane, they have only four stereotypic different answers, that they gave me cyclical (shown here below abbreviated):
1. I shall clean my explorers cache, then everything will work fine, and then a long description how to do this.
2. My Internet service provider is not functioning right
3. Everything is Ok, they tried to reach my forum, and everything was alright.
4. They asked me questions about frequency of [read more...]

📅 May 6, 2006

Fred linkus (ebonyleg@y...)

😠 I have been with netfirms since 1998. The problem with netfirms is that they used to be good and cared about cutomers concerns.. Now that they have quite too many hostings..they are arrogant. Pompous and self assuming. Their attidude is that we dont care about you. After all we netfirms are one of the largest hosts and we can do without your business. I tried to get netfirms to install PHP Zend. They were really arrogant and told me that if php zend was that needed and they dont have it, how come they are still one of the largest hosting companies without it.
You also have to watch and make sure you check out nefirms billing. They have a negative billing system. That is they will automatically charge your credit card and renew your domain to the next upgraded hosting plan without your approval. They have a very shady billing system. If they fail to renew your domain automatically, They will send you an email. But what happens is that after you renew it Manually ...they enter [read more...]

📅 Feb 20, 2006

Wooster (fake@e...)

😃 Currently, my experience is with the Netfirms advantage Plan. I have to admit they are out right generous with the bandwith and the amount of space they provide. PHP, CGI, FTP, and MySQL are a ton of nice features.

But... they like to dummy things. phpMyAdmin has been striped of some of the more flexible abilities. Also, Additional FTP accounts are obligated to have username.# afterwards. MySQL User Accounts have Cryptic Usernames, Database names and Passwords attached to them. Granted, that makes hacking into the databases difficult, but retrieving those values if/when forgotten becomes a hassel.

Also, Backing up Large SQL databases is next to impossible. With the 5-3 meg timeout limit users are obligated to send a request e-mail to Netfirms to back the database up. Netfirms support E-mails have historically been very unhelpful.

Also, their automated phpBB install script is running 2.0.6, As of now, phpBB is running 2.0.19; Inbetween there have been many security holes [read more...]

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