Netfirms negative review #412 by Otmar Koenig (otmar.koenig@a...)
Netfirms got a negative review on
Netfirms
netfirms.com is inactive webhosting company!
10 Corporate Drive Suite #300
Burlington , MA MA 01803 US
☎ Phone 866-317-4678
📧 sales@n...netfirms.com is inactive webhosting company!
Otmar Koenig ( otmar.koenig@a... )
Hi,
I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I tried to find help and wrote a lot of E-Mails to the support team, but all was in vane, they have only four stereotypic different answers, that they gave me cyclical (shown here below abbreviated):
1. I shall clean my explorers cache, then everything will work fine, and then a long description how to do this.
2. My Internet service provider is not functioning right
3. Everything is Ok, they tried to reach my forum, and everything was alright.
4. They asked me questions about frequency of interruptions, dates and times, error messages and size of database
In the beginning I answered their questions and tried to follow their "hints" but nothing changed. Always the same, very bad speed, sometimes no connection and support always writing the same E-Mails. I have no chance to get real support there. E-Mails from them are written automatically, and they have no useful content.
So it is not possible for me, to use my forum seriosly, I'm paying a lot of money, and there is no service from Netfirms.
Has somebody here some hints, how to handle the problems with netfirms, has somebody same experiences.
Yesterday ultimately they deleted the contents of my Database, without any announcement. The contents of the forum has gone. I was really upset about this and wrote E-Mails again, but now I seem to be not worth an answer.
So, my opinion is, keep your hands of netfirms, the performance is very bad, speed low and support is not helpful but DANGEROUS to your data.
Informations from other users would be highly appreciated, mabe legal steps could be done together.
Otmar Koenig (Vienna-Austria)
E-Mail: otmar.koenig@aeko.net
I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I tried to find help and wrote a lot of E-Mails to the support team, but all was in vane, they have only four stereotypic different answers, that they gave me cyclical (shown here below abbreviated):
1. I shall clean my explorers cache, then everything will work fine, and then a long description how to do this.
2. My Internet service provider is not functioning right
3. Everything is Ok, they tried to reach my forum, and everything was alright.
4. They asked me questions about frequency of interruptions, dates and times, error messages and size of database
In the beginning I answered their questions and tried to follow their "hints" but nothing changed. Always the same, very bad speed, sometimes no connection and support always writing the same E-Mails. I have no chance to get real support there. E-Mails from them are written automatically, and they have no useful content.
So it is not possible for me, to use my forum seriosly, I'm paying a lot of money, and there is no service from Netfirms.
Has somebody here some hints, how to handle the problems with netfirms, has somebody same experiences.
Yesterday ultimately they deleted the contents of my Database, without any announcement. The contents of the forum has gone. I was really upset about this and wrote E-Mails again, but now I seem to be not worth an answer.
So, my opinion is, keep your hands of netfirms, the performance is very bad, speed low and support is not helpful but DANGEROUS to your data.
Informations from other users would be highly appreciated, mabe legal steps could be done together.
Otmar Koenig (Vienna-Austria)
E-Mail: otmar.koenig@aeko.net
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