LuxSci review5 user reviews, 0 support responses, 0 testimonials, 2 products, 0 promotions, 5 social accounts, Alexa #156596, listed 2005 (#1376)
Most Recent Customer Reviews
I have two domains registered with Luxsci, as well as, web hosting and email. I have never had an issue with anything. The Sales Department was always helpful when I wanted to add or remove services it was done immediately. Tech Support is always very prompt in handling my tickets. I've checked out several companies before and LuxSci so far gets an A rating!
About LuxSciLuxSci, The Web & Email Hosting Company
Lux Scientiae (LuxSci) is a Massachusetts secure web & email hosting service founded in 1999 by Erik Kangas, Ph.D., a graduate of the Massachusetts Institute of Technology, in Cambridge, Massachusetts. LuxSci's core business provides secure, premium email and web services, backed by the very best in spam and virus filtering and superior customer service. LuxSci provides services for thousands of clients located throughout the world -- from individual users, to Internet portals, to large corporations. We are constantly growing and expanding, and we look forward to serving your Internet needs, from basic email utilities to complete IT outsourcing solutions. Whether you are looking for a small business email hosting company or a premium and large scale email provider, LuxSci can assist you to achieve your email outsourcing goals.
What Does "Lux Scientiae" Mean?
"Lux Scientiae" is Latin for "the light of knowledge." It is pronounced looks skee-en-tee-eye, but you can call us "LuxSci" (luck sigh) for short!
We believe that our clients' satisfaction is of the utmost importance: we strive to provide the best and most responsive support possible -- no matter how large or small the client.
We believe in providing the most secure and private email environment possible.
We pledge to conduct our business in an ethical manner: providing constructive services that make the Internet an improved and safer place, and treating our clients with the respect and fairness they expect.
We believe in continually expanding our services and features to meet the growing needs of our clients and the marketplace.
We do not support spam or unsolicited commercial email.
All of LuxSci's production servers are located in premium data centers that include:
Biometric access controls
A multi-homed network with redundant OC12 and higher connections to many backbone providers such as AT&T, MCI, WilTel, Sprint, Qwest, Internap, and UUNET.
SCSI RAID 5 DISK Subsystems for your email data
N+1 Redundant Failover UPS Power Supplies backed by generators
Enterprise Redhat Linux and CentOS
Sendmail, Panda IMAP, OpenSSL, Apache, GPG, Procmail, MySQL
Nuevasync: Partner for mobile synchronization
LuxSci’s State-of-the-Art Data Center
LuxSci is a small and efficiently run company that is focused on and specializes in premium email services. While we do not have “our own” data centers like some of the “big boys”; we utilize the services of one of the most respected and reliable managed server providers around — Rackspace. We have been with Rackspace for 8 years. Prior to that we tried out a few of the cheaper providers and found that the support and/or the quality of the hardware and network was not up to our standards. Rackspace is like an extension of our IT department, helping us to provide the most reliable and redundant services available.
One of our long time clients has remarked that we have a “formula for success” that we shouldn’t change. We attribute this to the combination of our software, our people, and our infrastructure. In this article, we’ll discuss how LuxSci utilizes Rackspace and how our software and support solutions are complemented and enhanced by Rackspace’s reliability, security, and support.
Rackspace, like LuxSci, is a “premium” provider. This means that although there are many places offering much cheaper dedicated servers; we pay a premium for our Rackspace servers so that we can get the exceptional infrastructure and support that comes along with it. Our users benefit from that synergy — it makes LuxSci’s services that much better. Rackspace has four data centers in the USA, two in the United Kingdom, and one in Hong Kong; LuxSci can setup dedicated servers and PODs for clients in any of these locations. (Clients can also install LuxSci software on their own servers anywhere in the world using our Platform solution).
The following sections discuss the very impressive features of the Rackspace data centers that are a part of LuxSci’s infrastructure.
Data Center Physical Security
The data centers only house dedicated servers; there is no support for “co-location”. This means that only authorized Rackspace technicians can ever enter the data centers and gain physical access to the servers. Rackspace clients, even LuxSci staff, cannot get anywhere near the servers themselves, physically (without special dispensation and escort). This is a good thing.
Always Watching: The data center access is monitored by round-the-clock interior and exterior surveillance.
Biometrics: Access is granted through key card and biometric scanning protocols
Authorization: Only authorized personnel are granted access credentials to the data centers. Any other visitor must have prior clearance and and an appropriate escort.
Security Checks: All data center employees undergo multiple background security checks.
24/7: Data centers are manned 24/7 to provide additional protection.
Low profile: Data centers facilities are unmarked so as to maintain a low profile.
Audited: Physical security measures are audited by independent firms.
ISO17799: Rackspace uses ISO17799-based policies and procedures which are regularly reviewed as part of their SAS70 Type II audits.
All employees are trained on documented privacy and information security policies
Only authorized personnel have access to confidential information.
Access to systems is logged and tracked for auditing purposes
Policies are in place for the destruction of all sensitive documents
Independently audited disaster recovery and business continuity plans are in place at Rackspace headquarters and support services.
Data Center Precision Environment
HVAC: The HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant; this enables duplicate systems to take over should there be an HVAC system failure.
Clear Air: All the air in the data center is circulated and filtered to remove dust and contaminants every 90 seconds.
Fire Suppression: Advanced fire suppression systems are in place to stop fires from spreading in the unlikely event one should occur.
Nice and neat: Cables are securely tied down with cable racks suspended from ceilings, providing dual routes for all cables.
Data Center Conditioned Power
UPS: Every server is attached to conditioned UPS (Uninterruptible Power Supply) power so that, should a total utility power outage ever occur, all of the data center equipment will continue to run.
Redundant UPS: The UPS power subsystem is N+1 redundant; this provides instantaneous failover if the primary UPS fails.
Generators: In the event of an extended utility power outage, routinely tested, on-site diesel generators can run indefinitely.
The Network Infrastructure – 100% uptime
In addition to excellent physical security and data center planning, the network environment is so good, that Rackspace guarantees 100% network uptime. How do they do this and what does it mean?
The network is used exclusively for customers. Bandwidth is never shared with other organizations, such as telecommunications companies, which could deplete available resources.
The only bandwidth used is high performance bandwidth; this is not usually the case with bargain providers.
Nine separate network providers including Abovenet, AT&T, MCI, Quest, Sprint, and SBC, are used to ensure multiple redundancies in the flow of information to and from the data centers.
Every fiber carrier must enter the data center at a separate point; this protects against complete service failure in the unlikely event of a network cut.
Rackspace uses a Proactive Network Management methodology which constantly monitors the route efficiency and end-user performance. It automatically adjusts the network topology and configuration in real-time to provide the most reliable and fastest network possible.
The network is intentionally underutilized so that it can be resilient to large spikes in traffic and routing issues. Typically, the network operates at a 40% threshold, leaving 60% headroom for traffic bursts. Most companies operate at an 80% threshold, leaving much less room for bursts.
The network does not have any single point of failure.
Routing equipment is located in a separate secured core routing room which is fed by its own redundant power supply.
All networking and security teams working in the data centers are required to be certified. They are also required to be thoroughly experienced in managing and monitoring enterprise level networks.
Indeed … it is not hype. This network is always fast and always reliable. You really do pay for the bandwidth that you get.
The Rackspace support technicians call themselves “Rackers”. Rackspace is different in that its support technicians are certified and extensively knowledgeable. On any particular shift on any day of the year, there will be experts available in areas like:
Linux Kernel Recompilation and Tweaking
Apache / PHP Configuration Changes
Network Device Management
SAN (Storage Area Network) management
CISSP‘s for managing Firewall and IDS (Intrusion Detection) appliances
Microsoft IIS Troubleshooting
MySQL (Windows and Linux) Installation and Troubleshooting
Network and computer forensics
These people really exist and we really can talk to them if/when needed 24/7. LuxSci has a great deal of experience in the areas we focus on: security, email, and hosting. However, there can always be a situation that arises that is new or requires very specialized knowledge in a particular area. The fact that we can pick up a phone at any time and have Rackers jump on an issue to help us get it resolved ASAP is invaluable. Like LuxSci, Rackspace emphasizes fast and quality technical support. They even guarantee it to LuxSci.
We do not need their help very often, but we do consider them to be an extension of our IT team; our network and server support team can grow in size instantly if there is a serious issue, such as a denial of service attack, network routing problems, etc. This is what we partner with Rackspace. This is part of what makes your LuxSci experience so smooth.
LuxSci and Rackspace
So, how does this all fit in with LuxSci, exactly?
LuxSci leases all of its production servers from Rackspace to take advantage of their excellent infrastructure, service level agreements, and customer support. We use our expertise to select server configurations appropriate for the operation of LuxSci’s infrastructure and to direct Rackspace in the appropriate setup and monitoring of this installation. LuxSci uses its own custom server monitoring and maintenance software in parallel with Rackspace’s monitors to provide redundant and independent server and network health checking. We work directly with Rackspace technicians to diagnose and resolve any hardware or network issue that may arise — like us, they are available 24/7 for any emergency situation that may arise. LuxSci develops, installs, and manages all of the software on the servers and provides all support to its customers.
The net effect is a very efficient and cost effective partnership that yields very fast and reliable web and email services through LuxSci’s feature rich and evolving software.
LuxSci Reliability and Infrastructure
The reliability of your communications environment is something you don't want to think about 24 hours per day. Some things should just work. Whether you're checking up on an old friend or calling an emergency board meeting, your email service should be there waiting for you -- not the other way around.
Unfortunately, the majority of hosting providers do not offer the services necessary to endorse such a claim. Without a solid infrastructure backed by a Service Level Agreement, access to data backups, and steps in place to protect against email bombs and other attacks, most providers leave you at the harsh mercy of the Internet.
Here at LuxSci, our redundant infrastructure configuration ensures a constant state of readiness whenever you need it. And our daily and weekly backups and free restores allow you to rescue misplaced or unintentionally discarded data quickly and easily. You can rest assured knowing that the service you expect is always ready to respond, even as email bombs are detonating harmlessly overhead.
Service that doesn't leave you wondering. Experience LuxSci.
Our infrastructure is designed and configured with many layers of redundancy and a highly customized architecture to prevent any interruption to your ability to access your email from anywhere at any time.
High Speed Internet Access
Conditioned, Redundant Power
Standard Linux Technology Basis
Redundant Disk Subsystems
Multi-Stage Email Delivery
Redundant Inbound Email Infrastructure
At LuxSci, redundancy is the key to successful email delivery. Our inbound email servers, which are separate from your email storage servers, are set up in a redundant failover configuration so that your mail is always delivered quickly and correctly even if a server fails or becomes unavailable for any reason. In the unlikely event that your email storage server becomes temporarily unavailable, backup spools will automatically queue your mail and retry delivery to ensure that no mail gets dropped or lost and that it gets delivered as fast as possible.
LuxSci uses multiple levels of email servers to protect you from the impact of email floods due to mass-emailing viruses and worms and to off-load the effort of spam, virus, and custom email filtering.
Server Health Monitoring
LuxSci employs extensive server monitoring to ensure the health and reliability of all shared and dedicated servers. This includes:
Constant remote monitoring of all service ports on all servers to detect service or connectivity issues.
A custom server health monitoring suite runs on every machine and constantly scans for a vast array of different kinds of problems -- configuration, abuse, etc. -- and either mitigates the problems itself or alerts support so that steps can be taken to ensure that the problem has minimal or no impact on our users.
Email Blacklist Avoidance
While any email server at any provider can be blacklisted easily and without notice, LuxSci's acceptable use policy and monitoring make the blacklisting of LuxSci's email servers a rare event. In the event that a server does get blacklisted, LuxSci has the ability to quickly (within minutes of identifying the issue) re-route email from the affected server around the blocks so that email can be delivered while LuxSci works with the company managing the black list to remove our servers.
LuxSci Security & Privacy Focus
The Internet is a powerful communications vehicle as much as it is a risky medium in which to conduct your business. Security risks don't just exist outside an organization. Security breaches and privacy dangers grow unseen like weeds in the ranks of employees and others with internal access to sensitive data. If your email is not protected, unauthorized access, whether you're aware of it or not, is inevitable.
Most service providers offer little or no security or protection. Most of those that claim to protect you provide only a veneer ... a basic level of security and privacy that falls far short of the needs of a modern organization.
However, the security of your communications is at the very heart of LuxSci's founding principles, and has been a focus since our inception. Whether you are communicating with your internal users or with friends and associates at the other end of the Internet, LuxSci can keep your communications safe. We enable you to secure your exchanges and guarantee that they get to where they need to without being privy to prying eyes. And with our Premium Email Filtering services, you can keep the unwanted denizens of the Internet realm out of sight and out of mind.
Web Site Hosting
LuxSci provides a comprehensive set of features with its web hosting services; in fact, all our email hosting features are included in all web hosting plans.
Web Hosting feature highlights:
In addition to most standard features for (LAMP) Linux / Apache / MySQL / Perl / PHP hosting, LuxSci provides:
Secure Sites: Secure web hosting with SSL
Secure File Access: SFTP, SCP, Secure Web-based File Manager
Secure Web Form Processing: See SecureForm.
Password Protection Tools: Easy management of password-protected directories
Test Before Release: Temporary domains to testing your site before making it live.
WebDAV: For access-controlled file sharing
Standard Web Hosting Features
200 GB/month of bandwidth included
SecureForm: Secure web site form to secure email feature
Test Before Going Live
Hosting Multiple Web Sites in One Account
Virtual Directory Web Sites
Scripting Languages: Perl, Hardened PHP 5, Python
MySQL Databases: includes database management tools.
FTP Access: Access your files 24/7 using FTP.
SCP and SFTP Access
Web-based File Manager: Secure, web-based alternative to FTP.
WebDAV: Access-controlled shared files and calendars on your web site.
Password-Protected Directories - Easy management user interface
Web Site Access Reports
Access to raw web site access and error logs
Secure web sites over SSL
Separate directories for secure and insecure site content
Apache 2 servers
SuEXEC for the security of CGI scripts (i.e. CGI scripts can run as you instead as the web server user).
Custom Error Documents
Full .htaccess support
CGI scripts in any directory
Real cgi-bin directory
Mirror websites across multiple domain names
Configurable web site redirection
Using an SSL certificate, you can create a secure connection between your website and its visitors. This allows you to:
securely collect information from the visitors to your site
display secure/sensitive information to them
enable your visitors to be sure they are connecting to the right site
Service / Price
Each additional web site $1.00 /site/month
Each additional MySQL database $1.00 /database/month
Additional web/FTP bandwidth $1.50 /Gigabyte/month
Supplemental bandwidth (over soft limit) $2.25 /Gigabyte
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Avoid, avoid, avoid. Lack lust features - impossible to run Joomla as they can not alter file permissions. Proprietary control panel is the worst. Support and sales policy are nuts - despite certified letters telling them to close accounts - they refuse and charge your account forcing you to pay. The worst company ever. Poor features, overpriced and total disregard for the customer.
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