Blue Host review

This review cover a general impression of bluehost.com product features like reliability, support, data center, price & more. Brand #2617, listed since .

Most Recent Customer Reviews

David Rich (Dave@I...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
They took a turn the wrong way
I've had multiple domains and websites with Bluehost for years. About two months ago, my hosting multiple websites with Bluehost began having major issues. The server the majority of my sites were on crashed, and they didn't know about it until I notified them. This took about 12 hours to restore, and upon completion, my main business website, www.InvestigativeTactics.net was not working. After 10 days of 2-hour-per-day phone calls, working hand-in-hand with Bluehost, I was able to get my site back to the status of two weeks before the crash. Keep in mind, this was done in conjunction with them; I had to fix their mistake on the public side of my site.

After all of this, the websites kept crashing at least once every two or three days. I complained again, and instead of fixing their server problems, Bluehost claimed I had a TOS violation, and then locked me out of my domain names, which were the whole property of my corporation. In the legal world, this is known as theft of [read more...]
ivastoya (ivastoya@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible customer service!
Our website has pages indexed on Google with its temporary URL - IP/~user/ The support team assured me prior to the migration that no temporary URLs would be indexed in Google unless there are actually links with that temporary URL.

That being said, after my site migration my blog and forums were not working correctly for a couple of days. The support said this was because the DNS was not fully migrated yet. Anyway, I had a feeling that this had nothing to do with the DNS, so I started digging in the settings of my forum and blog. I was shocked to find out that my settings both for the forum and blog were modified from $settings['homeurl'] = "http://www.mysite.cm/forums"; to $settings['homeurl'] = "http://IP/~user".

I contacted the support and all they said was "We do not have any control of what goes into the search engine. The person should never have assured you that it would or would not show up there. Now the search engine does update itself and that url will eventually [read more...]
torrezcomputer (alexis@t...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
best service and communication with clients
Best service so far, I transferred 15 domains, I keep a hosting plan, I had some technical questions, called and they even solved a database problem I had with my web site, in few, really few minutes. Their facebook, twitter, and youtube account shows that they really care about their clients. If you havent heard from them, see their activity online and see on your own eyes how good this people are. As a satisfied customer 100% recommended.
MORE REVIEWS
Award winner 2005

Editorial Review


BlueHost (est. 1996, with Matt Heaton being founder) is providing today webhosting to thousands of business, personal and corporate web sites. Their internet hosting package helps businesses get high service at a low the cost.

Few years later, HostMonster and FastDomain (which is still used as domain registrar) has been started as part of the same corporate.

Using BlueHost services you can rely on:
- Very well functional tools
- Top feature set available
- Great customer service (located in US)
- Quality equipment
- Best guaranteed uptime
- Reliable and secure backups
- Honest and solid business


In 2011 BlueHost was acquired by Endurance International Group (EIG) who own a lot of webhosting providers.

Since then, they started to offer more services, like VPS and Dedicated Servers

Their reseller hosting has been revoked and they recommend now Reseller Club

Data Center

Bluehost datecenter includes 50,000 square foot headquarters with other secondary datacenters totaling over 20,000 square feet. They provide diesel generators, UPS power and multiple 10 gigabit fiber connections to locations all over the world.

Some of their datacenter specs are:
- 4.7 Megawatts of power available for use
- Around 12,000 sq ft in size
- 720 tons of cooling capacity installed (Can you say windtunnel!!)
- Isolation of hot and cold aisles

Customer Support

You will get the best customer satisfaction on professional support. Having a huge base of customers, bluehost.com uses a strong organized system to help you on every issue for your website.

Conclusion

Here are some reason why you should choose Bluehost?
First of all for Low prices, Outstanding Support, Flexibility and Speed:

Then:
* SimpleScripts 1-Click installs
* 24/7 US-based Support
* SSH Secure Shell Access (very few companies are offering)
* Fast Servers with True Resource Management
* Avg Support Hold Times Under 30 Sec

Features
Optimized Hosting for WordPress
Cpanel Login
Help Center
Live Chat Support
Server Status

Related links

Special pages


bluehost.com Facebook Cover
Website research for Blue Host on March 5, 2015 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 1
Dedicated IP's : 0

performance standard
parked domains 5
sub domains 25
email accounts 5
email storage 100 MB per account
marketing offers -

Domains

Our domain manager makes it easy to track, update, transfer, purchase, and [...]
Plan URL : https://www.bluehost.com/shared
$3.45/mo.
($ 7.99 after first term)
50 GB SSDunmetered 1 / 1
Plus featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

performance standard
parked domains unlimited
sub domains unlimited
email accounts unlimited
email storage unlimited
marketing offers $200 included
over $24/ye in extras
1 SpamExperts

Domains

Our domain manager [...]
Plan URL : https://www.bluehost.com/shared
$4.95/mo.
($ 10.99 after first term)
unlimited SSDunmetered 1 / unlimited
Prime featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

performance standard
parked domains unlimited
sub domains unlimited
email accounts unlimited
email storage unlimited
marketing offers $200 included
over $80/yr in extras
1 SpamExperts 1
Domain Privacy [...]
Plan URL : https://www.bluehost.com/shared
$6.95/mo.
($ 14.99 after first term)
unlimited SSDunmetered 1 / unlimited
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Standard featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4 x 2.5 GHz CPU
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 3

frist mo. price $74.99
normally $149.99

speed 2 x 2.3 GH4 x 2.5 GHz CPU
storage 1TB (Mirrored)
RAM 4GB Available
bandwidth 5TB
included domains 1
IP Addresses 3
promise money-back [...]
Plan URL : https://www.bluehost.com/dedicated
$74.99/mo.
($ 149.99 after 1 mo.)
1000 GB5 TB 4 GB / 3
Enhanced featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : 4 x 2.5 GHz CPU
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

frist mo. price $99.99
normally $199.99

speed 4 x 2.5 GHz CPU
storage 1TB (Mirrored)
RAM 8GB Available
bandwidth 10TB
included domains 1
IP Addresses 4
promise money-back [...]
Plan URL : https://www.bluehost.com/dedicated
$99.99/mo.
($ 199.99 after 1 mo.)
1000 GB10 TB 8 GB / 4
Premium featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : 4 x 3.5 GHz CPU
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 5

frist mo. price $124.99
normally $249.99

speed 4 x 3.5 GHz CPU
storage 1TB (Mirrored)
RAM 16GB Available
bandwidth 15TB
included domains 1
IP Addresses 5
promise money-back [...]
Plan URL : https://www.bluehost.com/dedicated
$124.99/mo.
($ 249.99 after 1 mo.)
1000 GB15 TB 16 GB / 5
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Wordpress - Blogger featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
Hosted domains : 5
Free domains : 1
Dedicated IP's : 1

visits/month 100 Million
storage 30GB
backup 30GB
RAM 2GB
ManageWP sites 5

promise money-back guarantee

cPanel enhanced
CDN SiteLock CDN
security SiteLock Pro
SSL certificate -

Extreme [...]
Plan URL : https://www.bluehost.com/managed-wordpress-hosting.html
$12.49/mo.
($ 24.99 after 1 mo.)
30 GBunmetered 2 GB / 1
Standard featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 CPU Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

first mo. price $14.99
normal price $29.99

speed 2 CPU Cores
storage 30GB SAN
RAM 2GB Available
bandwidth 1TB
included domains 1
IP Addresses 1
promise money-back guarantee
support [...]
Plan URL : https://www.bluehost.com/vps
$14.99/mo.
($ 29.99 after 1 mo.)
30 GB1 TB 2 GB / 1
Enhanced featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 2 CPU Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

first mo. price $29.99
normal price $59.99

speed 2 CPU Cores
storage 60GB SAN
RAM 4GB Available
bandwidth 2TB
included domains 1
IP Addresses 2
promise money-back guarantee
support [...]
Plan URL : https://www.bluehost.com/vps
$29.99/mo.
($ 59.99 after 1 mo.)
60 GB2 TB 4 GB / 2
Wordpress - Professional featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
Hosted domains : 10
Free domains : 1
Dedicated IP's : 1

visits/month 300 Million
storage 60GB
backup 60GB
RAM 4GB
ManageWP sites 10

promise money-back guarantee

cPanel enhanced
CDN SiteLock CDN/WAF Pro
security SiteLock Pro
SSL certificate [...]
Plan URL : https://www.bluehost.com/managed-wordpress-hosting.html
$37.50/mo.
($ 74.99 after 1 mo.)
60 GBunmetered 4 GB / 1
Premium featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 6000 MB
CPU : 3 CPU Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

first mo. price $44.99
normal price $89.99
speed 3 CPU Cores
storage 120GB SAN
RAM 6GB Available
bandwidth 3TB
included domains 1
IP Addresses 2
promise money-back guarantee
support [...]
Plan URL : https://www.bluehost.com/vps
$44.99/mo.
($ 89.99 after 1 mo.)
120 GB3 TB 6 GB / 2
Ultimate featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : 4 CPU Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

first mo. price $59.99
normal price $119.99
speed 4 CPU Cores
storage 240GB SAN
RAM 8GB Available
bandwidth 3TB
included domains 1
IP Addresses 2
promise money-back guarantee
support [...]
Plan URL : https://www.bluehost.com/vps
$59.99/mo.
($ 119.99 after 1 mo.)
240 GB4 TB 8 GB / 2
Wordpress - Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 6000 MB
Hosted domains : 20
Free domains : 1
Dedicated IP's : 1

visits/month 600 Million
storage 120GB
backup 120GB
RAM 6GB
ManageWP sites 20

promise money-back guarantee

cPanel enhanced
CDN SiteLock CDN/WAF Pro
security SiteLock Premium
SSL certificate [...]
Plan URL : https://www.bluehost.com/managed-wordpress-hosting.html
$60.00/mo.
($ 119.99 after 1 mo.)
120 GBunmetered 6 GB / 1
Wordpress - Enterprise featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
Hosted domains : 30
Free domains : 1
Dedicated IP's : 1

visits/month Unlimited
storage 240GB
backup 240GB
RAM 8GB
ManageWP sites 30

promise money-back guarantee

cPanel enhanced
CDN SiteLock CDN/WAF Pro
security SiteLock Enterprise
SSL certificate [...]
Plan URL : https://www.bluehost.com/managed-wordpress-hosting.html
$85.00/mo.
($ 169.99 after 1 mo.)
240 GBunmetered 8 GB / 1
Linux - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Starter featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2 Cores
Hosted domains : 1
Free domains : 1
Dedicated IP's : 0

frist mo. price $5 95 /mo
normally $9.99

Websites 1
Storage Space 100 GB
Bandwidth Unmetered
Free Domain 1
Available Memory (RAM) 2 GB
Available CPU 2
Marketing Offers $50
Email Accounts 100
Email Storage 500 [...]
Plan URL : http://cloud.bluehost.com/products/cloud-sites#hosting-plans
$5.95/mo.
($ 9.99 after first term)
100 GBunmetered 2 GB
Performance featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

frist mo. price $8.95 /mo
normally $13.99

Websites Unlimited
Storage Space Unmetered
Bandwidth Unmetered
Free Domain 1
Available Memory (RAM) 4 GB
Available CPU 4
Marketing Offers $200
Email Accounts [...]
Plan URL : http://cloud.bluehost.com/products/cloud-sites#hosting-plans
$8.95/mo.
($ 13.99 after first term)
unlimitedunmetered 4 GB
Business Pro featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 6000 MB
CPU : 6 Cores
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

frist mo. price $15.95 /mo
normally $25.99

Websites Unlimited
Storage Space Unmetered
Bandwidth Unmetered
Free Domain 1
Available Memory (RAM) 6 GB
Available CPU 6
Marketing Offers $200
Email Accounts [...]
Plan URL : http://cloud.bluehost.com/products/cloud-sites#hosting-plans
$15.95/mo.
($ 25.99 after first term)
unlimitedunmetered 6 GB / 1
Domains Keep mouse
over features!
Price Updated
.com .net featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

Domain Privacy Protection - $0.99 per month
$11.99/yr.

Contact information is managed by bluehost.com representatives james@bluehost.com , Elia Badran - bluehost@schaafpc.com , Jacque Wakim - cjaffiliates@bluehost.com [login] | Last company update:

Web stats

Targeting: United States
Blue Host daily Global Rank trend
Daily Global Rank Trend
Blue Host Search Visits
Search Visits

TestimonialsCustomer testimonials

"I have been with Blue Host for several years. I can't speak for highly technical web sites, mine is very simple BUT I can vouch that our website has been up with no glitches virtually no interruptions except for a few planned upgrades and no problems for years. They upgrade regularly and give me lots of advance notice of planned interruptions. Price is good, service is stellar with (patient) technical help almost instantly available and we are not bombarded with endless promotions. Storage size seems infinite and backups are easy to do.
I have access to as many statistics as I need.
I am an utterly satisfied customer."
Christine DeMerchant ( -no email- ) / inthebeach.com
This is without a doubt the best hosting provider out there - no one comes close to their level of friendly, professional, and prompt service. I've used many hosting providers over the years and now my search is finally over! I will be consolidating all my business with this hosting services on forward

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News

Endurance Launches Bluehost India - Endurance International Group (NASDAQ: EIGI), a leading provider of cloud-based platform solutions to help small and medium-sized businesses succeed online, today announced the launch of Bluehost India. Bluehost, part of the Endurance family of brands, is a leading provider of cloud-based solutions, including web hosting and other web presence services. Bluehost currently powers over two million websites worldwide and has developed solution-oriented, easy-to-use products, like the recently launched Optimized Hosting for WordPress solution.
Over the last year, Bluehost has expanded its localized offerings to Brazil, Russia, China, Turkey, and now India. According to the World Bank’s World Development Indicators, from 2010 to 2013, people with access to the Internet in India doubled, from 7.5 to 15.1 people per 100 of the population. Bluehost India caters to local needs by providing quality customer support from local employees who understand the language and culture of the region. ... [search all bluehost.com news]

Social Networks

https://www.linkedin.com/company/bluehost-com
About: Bluehost offers one of the most robust shared hosting packages available. By offering unmatched customer service and features, Bluehost has grown to be one of the top web hosting companies in the world. In 2013, Bluehost launched dedicated and virtual private server hosting in addition to their well-known shared hosting services.
Bluehost account is having 1702 followers on LinkedIn and 501-1000 employees.
https://plus.google.com/+bluehost
About: Establishedin 1996, Bluehost is one of the worldwide leaders in providing web hosting solutions. Over one million websites owners trust us to ensure their websites run efficiently on our secure, professionally monitored Linux servers. Our non-contractual hosting packages include unlimited features with no hidden fees or gimmicks.
Bluehost account is having 7867 followers and 12359 plus one count.. See recent Google+ Posts:
bluehost.com GPlus Icon
- What do Facebook, Spanx, and Amazon have in common? Before they were today's juggernauts, they were yesterday's small businesses: http://blue.host/NPpJ305K1vr 10 Small Businesses That Made It Big
- You won’t have a humbug holiday if you take web security seriously: http://blue.host/RKwN306FYqH How to Keep Your Website Safe During the Holidays
- There are thousands of free WordPress themes to choose from, but we've whittled the list down to 15 great options: http://blue.host/X87D306DlG3 The 15 Best Free WordPress Themes for Your Website
Blue Host Blog  Using Wordpress version 4.6.1. See recent blogs summary posts:
- 24 Reasons We’re Thankful for the Internet in 2016 - As Thanksgiving approaches, many of us start focusing on the good things in life. For some people, it's family. For others, it's a good job. ... Read More 〉 The post 24 Reasons We're Thankful for the
- 11 Reasons Why Your Blog Isn’t Making Money - It's the million-dollar question: is your blog actually making any money? If you're in the majority, probably not — or at least, not as much ... Read More 〉 The post 11 Reasons Why Your Blog Isn't Mak
- How to Build a Website for the Holidays - Building a website for the holidays is a great way for your family and friends to share photos, Grandma's special recipes, or a simple calendar ... Read More 〉 The post How to Build a Website for the

Domains trend

ReviewsCustomer Ratings

The quick stats of Blue Host profile shows a note average of 4.1 out of 10, counting 53 opinions. (few listed on the top of the page)
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Mazyar Rahmaty (rahmaty@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very poor service
Website was down, it was expired after I renewed it, the customer service agent during renewal failed to provide the proper information to get it right.
gornahoor (chuck.salvo@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Franz Kafka had a better experience
I have had a reasonable experience for the past 5 years running a Wordpress blog with bluehost, but I've since discovered they can be quite arbitrary and unresponsive.

Recently, they took my web site down for an alleged "terms of service" violation, displaying a nasty looking message to my visitors. The message tells me to long in "ASAP" to find out what the specific problem is. However, there is no answer available. I call the phone # just as they asked me to do, but the fellow who answered had no specific information.

I sent an email to the head of the TOS group, as was recommended to me; he responded that they are looking into it and will get back to me.

This is incredibly frustrating. Apparently they can't handle a vanilla wordpress site with only 800 posts and 500 daily visitors. Had this been a business site, it could be a very costly experience. Go with them, if you like taking risks, otherwise buyer beware.
Thomas Hughes (thomas@t...)
Time Hosted: 1 to 3 months
Global rating
Customer Relation
Bad Experience
My ten year old child used my cc without my authorization to set up an acct on bluehost.com. I was charged $178. When I received my cc statement, I called to let them know what happened and asked to have the charge reversed. They wasted 15 minutes of my time telling me the hoops I’ll need to jump through to take care of it, and switching me to three different departments. I hung up and after another hour on the phone with my cc company and bluehost, got it taken care of.
If they’ll go to such ends to keep from having to credit a client who made a mistake (or who’s child opened an acct without asking dad!), I won’t use this company in the future and can’t recommend them.
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
deleted files
Keep away. danger.
I wish I could give a zero rating.
---
they deleted files. very bad. did not even apologize.

-
Dear Bluehost Customer,

Your Bluehost account (primary domain: Alhudabooks.com) is being migrated between servers.

The account is currently hosted on box800, which is running low on
available disk space on its home partition. Because the account is the
largest home user on the server, we are migrating it to box651. With an
account size of 394 gigabytes, we estimate 33 hours for the process to
complete.

Your website will be migrated to one of our newest and highest performance servers with the maximum amount of available resources.

Migration of your files will not result in any downtime. If your account has databases that need to be migrated, a temporary maintenance page will be displayed while they are moved to the new server. This is necessary to prevent corruption of the database when transferring it between servers.

You will be notified by [read more...]
-anonymous- (michael.a.enriquez@g...)
Time Hosted: under 1 month.
Global rating
Cost
Customer Relation
Hidden fees!
I am very disappointed with this service. It promises to have no hidden fees, no cancellation fees, full refund, etc. 30 days etc.

But it is all a lie.

You purchase the domain outside of the company and if you do not cancel within three days (including weekends) you can never get that money back. When talking to customer service before buying the service it was explicitly said that there were no hidden fees, but then after I cancelled in three BUSINESS days they said I could not get refunded a percentage of my money.

I even spoke with a customer service person afterwards complaining about this shady aspect and he said "I can see that it is confusing, and a little misleading......"

And just kept repeating he could not give me my money back. So much for no hidden fees and full refunds.

Terrible lies make terrible business.
Riyaz (riyazsamnani@m...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Bluehost - False Advertising
While their homepage states a list of the features provided by the hosting service, which includes SSL, they are forcing me to purchase a $49/year SSL plan.
They said it was not included for me because I had a standard account. When I asked them where I can find the features for the standard account, they asked me to click on the Features button from the home page. Here, SSL is checked, but according to Bluehost that doesn't necessarily mean that SSL is included. Meanwhile, Unlimited Domain Hosting has the same check mark, but is included.
Bluehost mislead me into believing that I could get a free SSL certificate with my account - a service that they claim they currently provide to professional hosting account customers (that pay $2/month less than I currently do). Unfortunately I will now have to pay $49 more, and go through hours of labor moving files over to a new hosting provider when my year is up.
Michael Wells (leewells2000@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Let me tell you about my experience with Bluehost; first of all, let me explain my "wants". I guess I'm like any one else, I want to upload mywebsites, get everything up and running and not have to worry about it until I have to pay the bill again. Simple, not to much to ask for right?

On Bluehost, my first 8 months was hassle free, a webmasters web dream. However after you have to pre-pay them for a year that 8th month was the difference between night and day. It started with random downtime, DNS errors, DNS entry deletions, server outages, (all within a month's time), and then an "upgrade" to the server (which was welcomed). Month 10, the downtime stopped but this month revealed why - As nearing the end of Month 10, my site becomes "temporarily unavailable". Ok so I call and they say I have too many tables (more than 1,000 tables in 23 databases). So I go through and delete the old tables I don't need any more. Two days later, shut down again. I call and this time the "new limit" [read more...]
Barney (barneytormey@g...)
Time Hosted: 3 to 6 months
Global rating
My experience with Bluehost was very similar to the ones listed here. I placed my new website with them and soon after I got it up and running, I started having periods of downtime every day. Sometimes it was 10 minutes, other times it was over 1 hour. My site was developing a strong but small reader membership (over 300) when the site would go down. Not at all the type of service that I needed to promote my site.

I contacted Live Chat almost daily and was told that a “server upgrade” went badly. I asked to be moved to a different server and the request was denied. The last week that I had service with them I had daily downtime of at least 15 minutes. I chose to move to a different host and the change was has been amazing. Almost no down time and snappy responsiveness.
I have also been told that if your site has files over 50,000, Bluehost will not back up your site and will ask you to move to a dedicated server. WTF?

Luckily, I was refunded my money and took my back-up to [read more...]
-anonymous- (info@t...)
Time Hosted: 2 to 3 years
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often problems with access, email certificates, file limit as mentioned by others' will become a problem.
S Hammontree (scotte68@s...)
Time Hosted: 1 to 3 months
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I have a shared hosting plan. I am using MODx and Wordpress. My site is currently under constructions. BlueHost does many things right. I really like the cPanel and the customer service is good. I have no complaints about up-time. My site has never gone down.

However, there is one thing that is NOT GOOD. CPU Throttling. I have absolutely zero traffic on my site and my account is being Throttled constantly. It causes periodic delays while I'm making changes to my site. What is going to happen when I start my marketing campaign and I actually have traffic on my site?

I am not doing anything fancy. I loaded MODx and WordPress and I have one custom PHP script running as a Cron Job twice a day and my account is being throttled numerous times. Despite what Blue Host says about throttling, I notice times where my site does not respond for long periods (15 to 20 seconds). Again, please let me emphasize - I HAVE NO TRAFFIC on my site yet.

8/23/2010 - WARNING: [read more...]
B Glasser (nukecode@g...)
Time Hosted: 1 to 2 years
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I find bluehost to be very average at best. While their support can be excellent at times at others it's very poor. Their servers are a bit on the slow side and the grouped cpanel can be a bit cumbersome to someone with very little experience with it. Like my business partner who isn't much of a techie.

They supposedly offer unlimited hosting, but then limit the number of files you can have on an account. That wouldn't be bad except they can't even tell you how many files that is. I have had 3 different people give me 3 different numbers and nowhere in their ToS does it state an actualy number. So apparently inspite of what they say in their ToS they do have an arbitrary number of allowed files. They just aren't saying what it is.

So for 6.95 a month you get unlimited domain hosting. Just not unlimited sites. The up time is good however I have found quite often late at night none of the sites I have hosted with bluehost are accessable. Not sure if this is problems with the [read more...]
Eileen (n_b0dy@h...)
Time Hosted: 2 to 3 years
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I was subscribed to bluehost for almost 2 to 3 years. But recently I had some problems with my files on the server being edit or go missing. Suddenly my admin panel will not be working. For the first round, i re-uploaded my admin panel and did not contact bluehost. But after sometime not even logging into my ftp account, the missing file problem arise again. This time i contacted bluehost. I understood from some articles that their server was hacked recently and when i mentioned that in my email, they told me its not their fault but its my files that is not secured. I told them i'm just a layman user, i just upload my files to their server and just hope my web site works. What is this about securing my files? They did not say more on how they can help me and from their emails i could tell they do not wish to help. I told them if this is the case I would like to move my files to another hosting and they gladly ask me to go ahead with the migration to another hosting. I am not sure if [read more...]
BlueHost provides security for all servers. However it is up to the end user to ensure that any 3rd party applications, scripts etc. are kept up to date to prevent your site from being hacked. We provide SimpleScripts for free to all our customers which will alert you when a new version or security update is made available but it falls on the customer to actually update it. We perform courtesy backups of your data as well but it is also recommended that you perform backups to your local system.
Marketing representative (james@bluehost.com, ).
-anonymous- (-no email-)
Time Hosted: under 1 month.
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Blue host from my experience cannot host Joomla website. Their tech support don't know how to put a Joomla website online although their sales people tell you that they have scripts which can be used to host Joomla website. So beware they will lie to you that they can host a Joomla website but they are lying to you. l spent 6 hours of my time trying to host a Joomla web site with them and all they tried to do was to lie to me and and try and wanting to eventually take my paid subscription, but l was too smart for that l caught up with them right away before 3 days was over to lose my paid subscription.
BlueHost provides all users with a free account to SimpleScripts which installs Joomla in under 15 seconds. Joomla works very well on BlueHost servers and is recommended by many Joomla sites including joomlabear.com and youjoomla.com.
Marketing representative (james@bluehost.com, ).
Dave (rdavemail-temp@y...)
Time Hosted: under 1 month.
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I just signed up with Bluehost, but after the payment was taken and my account was created, the account was canceled.

The reason given was incorrect contact info. I called their support line, and was told that I would have to snailmail my ID and also give them my password in order to activate my account - i.e. there was no problem with the contact information with my account.

I don't see any reason why I should have to give my password to them to activate my account, so I canceled it.

Stay away from Bluehost.
For fraud protection and ICANN registration rules we require customers to provide correct customer data. Bluehost verifies every customer to ensure the transaction was authorized and we automatically suspend any sites with bad contact information until the user verifies they are the account holder and provides it. This is for the protection of the credit card holder and end user.
Marketing representative (james@bluehost.com, ).
Russ (cole6064@c...)
Time Hosted: 1 to 3 months
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BlueHost customer service is consistant, promp, courteous and satisfied my questions every time. The control panel is easy to navigate from first use. BluHost delivers! I'm glad we went with BlueHost.
Maynard (info@m...)
Time Hosted: over 3 years
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I run several domains and subdomains on one bluehost account. I have SSL on one domain, running OSCommerce.
I haven't had any big problems, I find them helpful on customer service, and uptime is as quoted or better.
Their server setup is very flexible for php, allowing me to set individual php.ini files.
I wouldn't have known that cPanel had been limited, because it has lots of useful functionality.
It's great value for money, and I'm a happy customer.
mitch o'daniels (zHrjWaW22BNP4yBq@r...)
Time Hosted: 1 to 2 years
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I help a friend manage her BlueHost account and interact with BlueHost on her behalf. Their support is about as knowledgable as a tween with interweb access. I am not a "web professional" nor a site designer. I play in a bigger technology pool.

They have crippled cPanel features

They have injected ANNOYING and unprofessional upselling modules in cPanel

bluehost subdomain cPanel app is BORKED:

sub.sub.domain to /path/path2 mapping is VERY BORKED

BlueHost has no resolution for path conflicts of

funny.domain1.com
and
funny.domain2.com

this is NOT a bug with cPanel as support rabidly insists.

BlueHost has crippled user control of SpamAssassin

BlueHost has ZERO support for free distrubuted spam addons for SpamAssassin

BlueHost is only interested in upselling MX anti-spam products.

BlueHost exim user config files are not correctly configured

Running OSS gallery.sourceforge.net on BlueHost is VEXATIOUS at best

OSS Gallery on BlueHost is [read more...]
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
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Bluehost is best host firm in market.. CRM and their products are really amazing.. Price is very low. Related to the this price, all features are like free..
John Adams (johnadamsmam@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Unfortunately, I have about 30 domains at Bluehost and about 10 sites. Bluehost is NOT the place to go for anyone with multiple domains.

The Bluehost "Abuse" department is run much like a totalitarian state. "there is no appeal" , "you must..or...", "we will terminate" ...

Most recently, UNLIMITED disk space? Ha. What they don't tell you is that you are limited to 50k files. Figure that one out and you'll see that unlimited does not mean unlimited. They then state (see other's comments below) that you can have files of any size but not more than 50k. But, surprise! If you take more disk space than they "allow" then they cut you off at the knees and you must purchase another account. OK, that's ok. But why not be upfront? Why don't the comments from BlueHost below have names?

All this adds up to frustration because Bluehost is basically arbitrary and can do what ever an employee wants because it "violates TOS".
Bluehost limits the number of files in an account to 50,000. The size of the files is unlimited. If you have large numbers of files that you are archiving, you can simply zip them up into one file and store that rather than thousands of small files.
Marketing representative (james@bluehost.com, ).
Rick (rick@s...)
Time Hosted: 6 mo. to 1 year
Global rating
Bluehost has a much deserved reputation as a spam friendly host - they host literally dozens of scam sites, disguised to look likr government web sites and business opportunities, when in fact they are phishing and scam sites.

Can you trust a host like this with your domain? If you happen to be on a shared server that also hosts one (or more) of these scammer sites, and the scammer gets blocked - so do you! This means that your site is offline until the spammer / scammer is removed.
Bluehost takes spam seriously and if we come across the site or when it is reported we suspend any accounts that are sending out spam. When we suspend an account for spamming it does not adversely affect any other accounts on our system.
Marketing representative (james@bluehost.com, ).
Joshua Henry (josh@s...)
Time Hosted: 1 to 3 months
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Blue Host is great for shared hosting!

Their support and features is great for early starters. However when its time to upgrade, its time to move on.

I've moved to Accurate Hub Networks with my VPS and how just recently upgraded to a physical server.
Heather (verdraengen@g...)
Time Hosted: over 3 years
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Experienced massive dataloss on work that took me weeks to complete. Bluehost representatives (grunts as well as supervisors) treated me like absolute garbage after losing weeks of my hard work. I simply asked for them to submit something to me in writing, or to somehow give me some proof of a hardware failure that I could present to my superiors to explain why my work had suddenly gone missing. I was spoken to informally, disrespectfully, and was told that it was my fault for hosting my data on "a volatile shared server" when referring to their own service.

After submitting a letter to them about the poor treatment I received (after actually being very nice to them), my account was suspended.

This was over two months ago, and my account is still suspended for no apparent reason.

I urge everyone to reconsider their hosting plans with Bluehost. I've referred about 10 people to Bluehost and regret ever doing so. NEVER PURCHASE WEBSPACE WITH THESE PEOPLE!
While we perform courtesy system backups regularly and allow users to restore a site in the event of data loss/corruption, the client should always keep a local backup.
Marketing representative (james@bluehost.com, ).
Shane (sgspowell-sasca@y...)
Time Hosted: 1 to 2 years
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Stay away from BH. Unlimited does NOT mean unlimited.

I was with them just over 1 year. I had 5 personal/family domains (photos and blogs) and one not-for-profit domain. Minimal bandwidth on all of them, but considerable amounts of disk space due mostly to 4 Gallery2 installs. But, that's ok, they say unlimited storage right! Wrong! My account was disabled due to some misunderstanding. Fair enough, but in the process of diagnosing the cause for the disable, I was informed that they were days away from imposing a 50k file number limit. WHAT!! I'm over 200k easy, again due to a large photo collection. Now, I'm freaking out, and scrambling to find someone who will not lock my account for having lots of photos. Thanks for the heads up BH! Unlimited My Ass! They hide behind their TOS saying that anybody who causes stress on a server is subject to their account being disabled. I was in violation because their filesystem checks were taking too long. What? Why is it my [read more...]
As seen in our terms of service at: http://www.bluehost.com/cgi/info/terms.html

Unlimited Hosting Space. BlueHost.Com does not set arbitrary limits on the amount of disk space a Subscriber can use for the Subscriber's website, nor does BlueHost.Com charge additional fees based on an increased amount of storage used, provided the Subscriber's use of storage complies with these Terms. Please note, however, that the BlueHost.Com service is designed to host websites . BlueHost.Com does NOT provide unlimited space for online storage, backups, or archiving of electronic files, documents, log files, etc., and any such prohibited use of the Services will result in the termination of Subscriber's account, with or without notice.

Marketing representative (james@bluehost.com, ).
Don Freeman (don_freeman@c...)
Time Hosted: 1 to 3 months
Global rating
I would not recommend bluehost. Our forum on our website, which sees little to no use, got hacked by a spammer. This was a free program provided by bluehost to it's customers, PHP BB3. I was told after our forums got hacked by spambots, that I would have to find another webhost, no if's and's or but's about it. I removed the forums from our site, and they still refused to allow me to have my website hosted there. This is / was a simple website for a group of guys that play a golf game online versus one another. Nothing space consuming, high usage or anything of that sorts. Anyhow, I wouldn't recommend a website from these people if they were the last host available.
It is the users responsibility to keep scripts and open source programs up to date. The site owner did not perform a number of critical security updates to the phpBB installation on the account and the account was compromised. The user was unable to fix the issues on the site in a timely manner and the account was refunded for the remainder of the hosting term paid for.
Marketing representative (james@bluehost.com, ).
Jason (noemail@n...)
Time Hosted: 3 to 6 months
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Terrible. Shared web hosting was slow with frequent downtime. Canceling your account is a cat and mouse game and nearly impossible to find the correct link. After canceling my account, it took 5 months for them to stop try to charge my bank for hosting that I canceled awhile ago. I had to display the e-mail that I sent and the correspondence with a sales/support rep that had told me it was canceled. After threatening BBB contact if they did not cease and desist, they quit their e-mails and charges.

Be weary of these cheap hosts for they are just that.
There are a number of independent review sites showing our availability and uptime. All hardware is subject to failure in any hosting environment and we do our best to mitigate any downtime as well as notify users of any unscheduled maintenance or downtime. Cancellation of your account is easy and can be done via the cpanel billing center or by calling our billing department.
Marketing representative (james@bluehost.com, ).
VICTIM OF BLUEHOST.COM (FAMCUE@H...)
Time Hosted: 1 to 3 months
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REPORT YOUR COMPLAINTS OF BLUEHOST AT THE BETTER BUSINESS BUREAU OF : saltlakecity.bbb.org/
I OBTAIN A 36 MONTH TERM PLAN, PAID $900 (ALSO OBTAINED AROUND 50 DOMAINS) WITHIN LESS THEN TWO MONTHS THEY CLOSE MY ACCOUNT, I ASK WHY, THEY SAID VIOLATION TO THEIR TOS, SUCH TOS I NEVER RECEIVED, BUT ONCE READ, THEIR WAS NO VIOLATION.
I SAID SEND ME THE INFORMATION THAT VIOLATED SUCH TOS, THEY REFUSE.
I FILED MY COMPLAINT WITH THE BETTER BUSINESS BUREAU.
ONCE I SEE THE INTERNET, BLUEHOST.COM IS A COMPANY THAT HAS LEFT A TRACE OF VICTIMS OF THEIR SERVICES. STAY AWAY FROM THIS COMPANY, HOSTGATOR ID A GREAT CHOICE, GO DADDY, STARLOGIC, BUT NEVER EVER ATTEMPT BLUEHOST.COM THEY ARE THIEVES.
BLUEHOST.COM IS THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH, BEWARE OF BLUEHOST.COM
THE COMPLAINT TO THE BETTER BUSINESS BUREAU WILL TAKE YOU AROUND 15 MINUTES, FILE YOUR COMPLAINTS AGAINST BLUEHOST.COM, SAVE FUTURE VICTIMS! BLUEHOST.COM WILL BE GRADED AS -10
While we allow an unlimited number of domains on one account there are limitations to the amount of resources a single user account has access to. If your account grows too large you may need to purchase a second hosting account and move some of your domains to it in order to have more hosting resources available to you.
Marketing representative (james@bluehost.com, ).
Rob McDonell (arkangles@a...)
Time Hosted: over 3 years
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I've used BlueHost for years, and generally been satisfied until recently. Several times now they've deactivated my account without warning because of CPU usage by my database. The trouble is they give absolutely no warning and no second chance , they just shut you down completely. You can't even FTP in to see what happened or look at the logs or anything. Most unsatisfactory.
The customers MYSQL queries were not optimized or using caching and were constantly causing performance issues on the server. The site was suspended until such database queries were fixed and then re-enabled. The customer resolved the issues and the site is still hosted on our system.
Marketing representative (james@bluehost.com, ).
Tommie Allison (-no email-)
Time Hosted: 1 to 2 years
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Love the tech support, friendly customer service and all the features in the Control panel. Cost is great, no problems in setup. Great hosting service.
pragma5.net (trident.software@g...)
Time Hosted: 3 to 6 months
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They can disable hosting in any moment without any notice.

Just send a message:
"WEB HOSTING ACCOUNT DEACTIVATED

I don't know any other reasons than the one noted above, but the president has made a note that you need to find a different hosting company!!!

Is it a reliable company???
The account was shut down for violating the terms of service and abusing our system.
Marketing representative (james@bluehost.com, ).
Max Elliot (webmaster@w...)
Time Hosted: over 3 years
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I've read through some of the remarks left here and having worked for hosting companies I've got to say that some people are giving Bluehost an undue negative rap. Things like advertised uptime are, in fact, referring to overall network uptime, not individual servers. Issues with receiving full refunds are unreasonable. It doesn't matter if you've been hosting a month or a year, if you've hosted, you've received service.

I've been with Bluehost for years and have never had any reason to complain. As a matter-of-fact, working for hosting companies in the past I can say that Bluehost's service and business practices are top notch. I'd recommend Bluehost in a heartbeat...I often do.
Bryan (shield1@b...)
Time Hosted: over 3 years
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We've been with Bluehost for over a year now, and I've had accounts with them dating back 3 years. At first Bluehost was a fairly responsive and quality host, however those days are long gone. As it began to grow it fell apart? Especially in customer service, which Bluehost fails so miserably at, they don't even have a customer service department. You end up dealing with their hit or miss tech support or sales, which love you when you sign up, see you as a burden there after. They're the kind of company that leaves you for 30 minutes on hold if you call looking for someone to talk to that even remotely cares that their mistakes and poor management cost you money. Particular mistakes include unannounced changes to the backend hosting software which rendered the site unusable for over a week, frequent slowdown or flat out downtime and failure to notify us of payment for essential services that crippled the site and sent customers elsewhere. They can send me a dozen emails through out [read more...]
Our customer support department is available via chat/phone/helpdesk 24/7 per day and is based in the USA. All servers and backend systems are kept up to date with the latest software versions and email alerts as well as system notes are posted for users before upgrades take effect.
Marketing representative (james@bluehost.com, ).
Alex Crooks (alex@a...)
Time Hosted: 2 to 3 years
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I've been using Bluehost for two years and I'm happy to say that they're my favorite hosting company.

Not once have I noticed any downtime and whenever I've had a problem, their customer service replied very quickly (within 24 hours).

That and the cheap prices make it amazing.
david t (zerocredibility@h...)
Time Hosted: 2 to 3 years
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I am reasonably happy with Bluehost. I have several accounts and domains with them.
Customer service is good - they answer at least and you can get to speak to someone. May not be able to help though.

The email seems to be unreachable sometimes - very frustrating, maybe they do software upgrades/maintenance in the middle of the night - which is the middle of my day!

Facilities and tools with Control Panel are good.
Jennifer (jojojovich@y...)
Time Hosted: 6 mo. to 1 year
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Control Panel
I've needed to call in multiple times to be able to sign in just to upload things. Sometimes the via-the-cpanel sign in will work, sometimes it won't work, and calling in gets several different answers and I've had it happen where they end up saying they don't know. I've talked to others who've had the same sign-in trouble so it's not just me.

It's hard for me to get past not being able to sign in easily... so unfortunately I need to hunt for a different host I hate to say it; I hate the hassle of moving!
Issues signing into your account are generally browser specific due to blocked cookies. Our system requires cookies to be enabled for the login session so it can properly handle all of your requests.
Marketing representative (james@bluehost.com, ).
Crazy Penguin (-no email-)
Time Hosted: 2 to 3 years
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I had nothing but problems with Bluehost. Excessive downtime, email doesn't work, and you can't even run programs like Wordpress or phpBB forum without gettng cpu overload errors shutting down your site for five minutes each time it happens. Bluehost crams way too many accounts on one server. Webpages load very sssllllooooowwwwwwww.
Out of the 20+ hostng companies I have used, Bluehost is the very worst one. Bluehost isn't just terrible, they are extremely terrible. Avoid Bluehost at all costs.

Read more here: http://www.inetintegrity.com
The Crazy Penguin is a user who has not hosted with us in years. He still goes around promoting other hosts and placing negative reviews everywhere about us because he had an email issue with his ISP that we could not help him with.
Marketing representative (dan@bluehost.com, ).
Tran Spospec (transpo_spec@l...)
Time Hosted: 6 mo. to 1 year
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First of all, there is no such thing as a "perfect" web hosting provider. However, Blue Host comes very close to perfection.

I have used about 7 others in the past 5 years, and none compares in overall performance, quality and satisfaction. My previous was iPowerweb, which is also good, but not quite as good as Blue Host.

Currently I am hosting 3 domains with Blue Host, and I recommend them very highly to others I know who are searching for a reliable provider.

Their customer support team is about the most pleasant and informed as can be expected. I've only had one problem, and they were quick to respond and help me resolve the issue. There has never been any unreasonable downtime experiences.

In summary, Blue Host is a top notch company, with just about everything you could hope to find for both personal and business websites.
Blake (blakis08@g...)
Time Hosted: 1 to 3 months
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BlueHost is simply a great host.

I didn't know what to expect when I bought my hosting account (with my free domain!) until less then 2 hours later when my domain was already up.

I guess I am use to NameServer changes taking forever, at least with my last domain that was. BlueHost is a very easy host to use and their features are just as abundant as anyone elses.

Thanks Blue!
Jullian (jullianawesome@y...)
Time Hosted: 3 to 6 months
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I still do not know why does this bluehost ,
it is the first time to deal with a professional place that uses luck in their business, it is i needed to change something called cname for one of my domain names ad during my conversation with one of the cs agents he mentioned it will take only 2 hours the i tried to change the cname of another subdomain and the reply again was it will take from 24-72 hours and when i told the new cs agent, how is this last time it took only 2 hours he replied may b last time it was luck that it was done only in 2 hours

i cant imagine that a big hosting company works with cs fortune tellers who are aware that the task will be made in 2 hours then the prophecy comes true because of the luck of the user it is really new concept in dealing with e business everyone should put it in his consideration, how much am i lucky to know how much profit he will gain

Shame on bluehost
This reviewer is upset that DNS prorogation time is unreliable and handled individually by servers and ISPs. We do not have control over the ISP DNS updates and therefor the user was "lucky" that his name change occurred quickly once and "unlucky" that it took longer the second time.
Marketing representative (james@bluehost.com, ).
John Quinlan (john@u...)
Time Hosted: over 3 years
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I have been using Bluehost for over three years and have only ever had one problem when one of their servers blew up, all of my data was migated to another within 8 hours.

I have no problem recommending them to my clients and have had not one complaint from them either.

PS I do not work for them or have any relationship with them at all other than being a customer. When I saw this site I felt compelled to write this glowing report as the other tossers out there such as ipowerweb etc are so terrible that when a company does something well, I feel that it ought to be recognised.
Manuel (dev@c...)
Time Hosted: 6 mo. to 1 year
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Simply the best. After having tried with two duds and found this amazing hosting company. Absolutely no complains. Unbelievable customer support. Courteous and fast, even at 2:00AM. Lots of space for low $$. How can they do it? You will feel right at home 10 minutes after you subscribe when their first e-mail arrive.
Chris (chris@w...)
Time Hosted: 1 to 2 years
Global rating
Bluehost has much to offer at a really good price but be prepared for alot of downtime, short episodes but frequent. Also, I had a bad experience where the sites I host with Bluehost became completely unavailable. When I called their support team, they told me that my ISP blocked their IP. WHAT THE ?!#% At this point all of my clients' sites were down and my company also. I had to call my ISP and hold forever on the phone and it took hours before I could resolve the issue. Now, although this problem was not directly Bluehost's fault, after 2 hours, I am still waiting for this problem to be resolved while other companies I host with are uneffected. Is all this headache worth the great deal?
Downtime due to external sources is not something that we can resolve. A great resource for checking the status of your website is: http://downforeveryoneorjustme.com.
Marketing representative (james@bluehost.com, ).
Shikar (jc@w...)
Time Hosted: 3 to 6 months
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Bluehost used to be good. Good price and quality. But it looks like now we (the customers) are the victim of their succes. They are not able to handle all the new customers and now the uptime is terrible. Every day I experience that my sites are unavailable for some time. And all the tickets I send in do not help. They just reply that all seems to be ok now. Since the reply takes a few days, most of the time I get the reply my site is up again but the uptime is more like 70-80% than the 99.9% they claim to deliver. So I am looking for a better service provider.
ssddrr (scott.droege@g...)
Time Hosted: under 1 month.
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This review is as a new Bluehost customer. I've had trouble uploading my website which is to be expected when changing host companies. The problem, though, is that I've had six email exchanges and two phone calls with BlueHost's tech support and each tech support person gives me a totally different reason and solution for the problem. It looks like the problem is finally solved after the eight contact.

I changed to Bluehost from Dreamhost because it was less expensive, but with Dreamhost tech support was right on target the first time I had a problem rather than the eight time. Kind of wish I'd stayed with Dreamhost even though it's more expensive.
Christina Arasmo (carasmo@g...)
Time Hosted: 3 to 6 months
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This is the very best host there is. Period.

The service is awesome, the array of features is astounding, the price is low. Wow!

They host Ruby on Rails!!!!

6 add ons for free! Amazing!

They tech guys are US based. 24/7 phone support. Ticket system is organized. Man o man!
Adam (Adam@I...)
Time Hosted: under 1 month.
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Control Panel
Bluehost is a scam and a fraud...

Boy do I have a nightmare story to tell you, a couple of months ago I was looking for website builder to build a website dedicated to my family I and stumbled upon one called bluevoda, it was a free download, so I naturally took advantage of the offer. Over the course of the next few weeks I proceeded to build my website with this bluevoda and I eventually got pretty good at it. Then I discovered to my novice surprise that I needed something called web hosting. I went to Google and typed in bluevoda and very pleasantly the first thing that came up was a advertisement that said bluevoda web hosting by a company called bluehost, I then proceeded t go to the bluehost site to purchase my web hosting. (this is the very first time I ever purchased anything on the internet. I am 77 years old with 8 grand kids and 14 great grand kids one leg, I left the other leg in Korea during the war. But that is whole different story).

Anyway, I got my welcome [read more...]
Simon (-no email-)
Time Hosted: 3 to 6 months
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Bluehost has had numerous issues with there servers/boxes having too many accounts. This causes overload of processes which effects emails, speed, and all control panel usages. Their tools such as SSH is good and all other tools are standard. But if they could figure out a way to lessen the amount of account to one box, this would put there hosting service at the top.

Everyday their servers are overloading during peak hours. The community is starting to be aware of this issue but no action has been put into effect to remedy this by Bluehost.com. I give them a 2 rather than a 1 only because they offer SSH.
andrew (bbrevolt@y...)
Time Hosted: 1 to 3 months
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Long Story Short: Bluehost sucks.
As you can tell from the chat transcript I was trying to be as nice as possible for 2 reasons. I wanted a full refund, and the guy is just a peon in the company.

Richie: Welcome to our real-time support area, my name is Richie, how can I help you today?
andrew: Hi Richie, I need to cancel my account and get a refund. I should be entitled to a full refund seeing as how I did not recieve the service advertised as 99.9% uptime, my domain is ********.
andrew: Unfortunately it was much much lower than that. I’ve had serious downtime these past 2 and a half months and it just isn’t acceptable.
Richie: i apologize for that. If your account is under 30 days then we do offer a full refund… after 30 days is a prorated refund
andrew: What about the 99.9% uptime guarantee as advertised here:
andrew: http://helpdesk.bluehost.com/kb/index.php?x=&mod_id=2&root=15&id=234
andrew: I have been down for probably in the 40-50 hours since joining 2 months ago. [read more...]
angry website owner (-no email-)
Time Hosted: 1 to 3 months
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31 hours of down time for 865 websites, including mine on august 14-15th 2006. After multiple calls, emails, and posts on their forums (which they deleted, but I took screen shots of all my posts) They finally get the site back up. They advertise 99.9% uptime, but cannot offer it. The customer service was horrible, and I wish I never transfered my hosting to them. Needless to say, I switched and I am just waiting on the nameserver transfer to be completed. Customer service left a nice note saying "if your not happy with the service, leave." Customer service? they advertice "dependable service" and "bluehost specializes in customer
satisfaction"
Um, i'm NOT satisfied at ALL. I read great reviews and that's why I switched, now I'm moving AWAY from bad bluehost.
sondra jordan (sondrajor@c...)
Time Hosted: 6 mo. to 1 year
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One of the problems I have with Blue Host is although they don't offer web design services, they still provide names of staff in their company who purport to be web designers - which ofcourse they're not. Or atleast the one i had experience with does not. He was totally clueless about the basics of web design and wasted my money and time for all of four weeks. I say that goes to the responsibility of Blue Host. Since they provide the names, they should take some liability for the results.
Ian Bamforth (ian.bamforth@b...)
Time Hosted: 1 to 3 months
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Bluehost provide a fairly good package - providing almost everything you need at a very reasonable price. BE VERY CAREFUL if you wanted spam filtering though - although they provide Spamassassin, they don't let you use sa-learn, so you can't really use it at all.
If you like thousands of spam emails, or don't intend using email at all, Bluehost may be right for you. They have an excellent selection of pre-installed tools for you, masses of disk-space, and the reliability has been good so far.
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