Netfirms review38 user reviews, 4 support responses, 0 testimonials, 3 products, 0 promotions, 3 social accounts, 253433 domains, 228017 hosted, Alexa #25985, listed 2005 (#2584)
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I'm an I.T. consultant and I used to recommend this company to any of the businesses I looked after. That was until they were bought, since then it's been nothing but outages, web, email both etc.. Their support is garbage, for the most part they refuse to accept responsibility for undelivered email or any other server-side issue. I believe they are trying to force people to their exchange platform but why would we pay you $100s/month when you can't even deal with pop mail?
They started as a group of industry leading who were passionate about helping anyone who wants to get their websites online.
Founded in 1998 (with netfirms.ca), they still provide webhosting technology and solutions to individuals, entrepreneurs other business around the world.
Recently acquired by Endurance International Group they keep providing same good quality services.
They developed in-house their control panel, which allows integration of all features (including account management).
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The news comes off the heels of another Canadian web host, Webnames.ca, recently announced it moved to a new location in Vancouver's Gastown district.
With 200 percent more office space he, Netfirms will be able to continue to expand its growing staff and hosting solutions.
The expansion, which marks the company's fifth since 1998, includes an aggressive hiring campaign to fulfill new positions in customer service, marketing, software development and senior executives.
Netfirms will also be launching a 40,000 server capacity Tier 1 data center in Markham in June.
The company's current data center serves the banking industry and will be upgraded to provide more features for customers.
"Our reputation for a solid service offering coupled with our strong incentives we have seen a tremendous growth in ... [search all netfirms.com news]
With over 1.2 million customers, Netfirms is the best choice for domain names and web hosting. 24/7 support: 866-317-4678
Account started from January, 2009, having already 3973 tweets with 4238 followers and 3051 friends. See recent tweets:
About: Netfirms is a leading website host powering over 1 million websites worldwide. Follow us on Twitter @Netfirms
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We started hosting our domain with Netfirms over two years ago. Since we have had our domain there, there have been many issues trying to get everything for our domain and subdomains set up correctly to suit our needs. Netfirms refuses to co-operate with us and add records to the addresses we need records assigned to. Their hosting and domain control panel is rather featureless and things in their hosting department are always broken such as curl which was broken for over a year. When we needed stealth URL forwarding (though the option was there) the option in the panel failed and probably still does fail. We simply gave up on trying to use that feature because creating the workaround pages they want people to use was such a waste of time for us.
Now, our website is pending new reconstruction because everything was designed to work (on our servers) with Netfirms domain registration and setup, but now that we have experienced these issues growing larger and not being addressed by [read more...]
Netfirms was terrific until they were purchased and then they just fell apart. They don't seem to know the answer to anything; poor customer service. Very sad
They deleted hundreds of emails by mistake and kept deleting more each week after that. They did not tell me any of this.
I asked them to fix problems and they said they did but they actually didn't.
When I wanted to transfer to a different host they made my life miserable for weeks
I have been very happy with Netfirms until a few months ago (about the same time that they started their migration). Since then there has been a poor response to support tickets, my clients having their sites hacked, my perl forms stopped working, Netfirm's nameservers suddenly gives errors when trying to register new domains, they do not provide a login for their clients that registered PRIOR to their migration, and all my sites are becoming SLOW.
Do not use Netfirms. I am now in the process of transferring my 30+ sites to a more reliable provider. Thanks for sidelining your long-standing clients, Netfirms!
netfirms is worthless.
their managers only work 9 to 5, monday to friday, yet site issues will happen round the clock.
the quality of their service is low, with painfully slow response times to DNS queries, bad techs who lack access to help issues, and rude people who are willing to hang up on long time customers.
things are at their worst when they transition systems, because they have no project management.
the entire company has two admins, not nearly enough to deal with comprehensive and unforeseen issues
only use netfirms if you want budget service without quality that you don't mind if they break when it's running
The reason I felt compelled to post this review is to let everyone know that Netfirms has been sold and will be moved to the US. (Another data centre move within 12 months!) This was revealed in an e-mail curiously entitled "Netfirms Is Moving to a New Hosting Platform". This e-mail was sent by CEO Thomas Savundra on March 2, 2011.
It was all typical marketing fluff and nonsense about vision and passion, until near the end where he states "...one of the top web hosting and domain [read more...]
I migrated to another web hosting provider. I have no problem now.
I think I'll just relax and read about more aggressive and official means of formal complaining.
SHITE SERVICE BY RETARDS.
Friday May 21, 2010 – Created my new site online. No issues.
Sunday May 23, 2010 – Installed Joomla using their control panel. Unloaded my Joomla templet and started building my site. Very easy and simple to use.
Friday May 28, 2010 – Sent support ticket about 500 errors and timeouts while just uploading content.
Saturday May 29, 2010 – Got first reply that they got my ticket and were looking into the issue. No ETA
Friday June 4, 2010 - Sent another ticket for very slow response times and time out errors on my site.
Saturday June 5, 2010 – My site went down. Called support center to get answer as to why my site was down and why they [read more...]
Netfirms tech support has informed me that as of mid July 2010, when you "Enter Secure Mode" and then send your username and password over the internet your user name and password are NO LONGER SENT SENT IN A SECURE MANNER even though you might think that it is secure because they have a link saying "Enter Secure Mode".
Not only did Netfirms decide to disable Secure sending of user names and passwords, they lead you to believe that clicking on Enter Secure Mode actually sends you to a secure connection.
It doesn't!! According to Netfirms tech support, it doesn't work.
It is a grave mistake to use an Unsecure webmail connection.
Find a better host, netfirms webmail is clearly not secure. After many years, I am moving all of my business elsewhere asap.
Excessive down time. More than 100 hours per year. Worst case was down for parts of 5 days!
Pricing is double that of other services.
Features are not as good as less-expensive services.
E-mail is poor.
Statitics are very poor.
MySQL is horrible.
After being with Netfirms for many years, my frustraion is getting to the point of biting the bullet and moving to another service.
I have a photo gallery plus Joomla blog site.
Recently I was informed they were migrating my site for faster better service etc. After the migration my Blog layout/formatting was totally lost after much work. I asked them to fix this and they suggested I do it. I told them I expected the site to be the same after migration but they did not fix my site. In desperation I tried to fix my blog and in the process lost my gallery which is very important to me. No doubt something simple for a techie but not for me. I worked hard to get it all working well.
I'm now filing complaints every day but being ignored and my web site is effectively gone after recently building up traffic to my gallery. Contacting a real person is impossible so far. You can't reply to tech support messages they just bounce back. This is costing me a lot and I can't recommend Netfirms to anyone. Go somewhere else.
The issues you experienced seemed to be an oversight on our part and I apologize for that. Part of your Joomla site was using a feature that we overlooked at our new data center.
I have fixed all of the issues you reported and your website, blog, and gallery are all up and running.
Regarding your support requests, please ensure they are being sent to email@example.com or that you are filling out the request from our contact form inside your Control Panel. I have looked through our ticketing system and the last email we have from you was last month on an unrelated matter. I have not found any emails pertaining to this issue using your gmail address.
Customer service representative (flora.chan@n..., ).
Downtime is quite a lot. I'd say a total of 100hrs per year.
If you can deal with downtime, then netfirms is okay in general.
If using their email system (instead of say, Outlook Express), there is not proper spacing between paragraphs ... and if you take too long to write the email, you get timed out.
My website stats have been "unavailable" for the past several days, and although Netfirms was advised, they have done nothing to fix it, nor have they properly gotten back to me on it.
No phone number for support, no ticket system that lets you track the status of your ticket, no live chat. Serves me right, should have switched long ago.
NON-EXISTING SUPPORT. LITERALLY.
Maybe I'll try hostgator.com, or something.
Regarding our support availability, please note that our phone number is posted in the top right corner of every single web page at www.netfirms.com and www.netfirms.ca, and is open 24/7. There is also a Live Chat button on all of our web pages. 1-888-334-3833
If you are still having issues please post your domain name or email it to me at daniel at netfirms.com and I'll look into it for you.
We do apologize for the length of time it has taken for email responses.
Customer service representative (flora.chan@n..., ).
Firstly, the price of $10 per month for the Business service is a little on the pricey side, considering that much of their competition offers more for less.
Secondly, about three years back, our club photo album was accidentally erased. They refused to retrieve what would have ultimately been about 10Mb of photos, many irreplaceable, from their daily backups.
Thirdly, they have instituted an automatic renewal program which does not notify the site owner of the impending renewal. On top of this, they renew 9 days before the renewal date.
On this third point: I manage this Netfirms site for our social club. They received a charge to their card, out of [read more...]
Regarding the automatic renewal, this is a service that has always been in place at Netfirms. We do provide the ability to our clients to have automatic renewals disabled by contacting our customer care department.
We send out automated emails at 30 days, 15 days and 7 days prior to expiration/automatic renewal of a product at Netfirms and in some cases we also have one of our customer care reps call our clients directly. We never bill our clients without notification first.
The email notifications and calls are made to whoever is listed under the Billing [...]
Customer service representative (flora.chan@n..., ).
My name is Dan and I'm the webmaster at Netfirms. I wanted to take the time to address some of the concerns that have been listed here over the last little while.
I am not here to deny or rebut any of the complaints listed below. In fact I can attest that most of the issues brought up have been genuine concerns of ours and have not gone unnoticed.
Please note that over the last year and a half Netfirms has completed a move to a brand new office location and on-site data center. We have greatly expanded our capabilities with this new 21,000 sq ft. server room and have already begun the migration process for some of our clients. The move to this new location will allow us to address a lot of the performance issues that some people have complained about.
As email and webmail have been a recurring complaint we have launched a brand new webmail service which has addressed the concerns our clients have had.
Including the upgrades to our [...]
Customer support representative (flora.chan@n..., ).
I have hosted at other Cpanel hosts and found Netfirms to be more reliable. Of course being a large host with over 800,000+ sites hosted, they wait time to get in touch with a rep was over 5 mins. It used to be 1 min about 2 yrs ago. Hopefully they will see this an improve. They are good via phone when you reach them. Their webmail needs to be better.
Overall an 8/10
Their supposed "24 hour customer service" rang busy all day, and now that I've actually gotten a response I've been on hold for an hour. Useless.
This is madness, now I'm going to have to switch.
This morning, after acting like he was fixing the problem by cancelling the previous account and charging me for another $119.00, it turned out that he "could not fix the problem". After getting disconnected, I had the pleasure of speaking with the rudest Customer Service reporesentative named "Michelle", who then told me that I could not get reimbursed for the domain names (even though they were "free"). After she finally transferred me to Matt, he informed [read more...]
I bough my domain name whit them, some days after I try to get it for the first time but I can not get access, I sent a email about this issue, they answer me that the payments was not executed… next I contact then, and the answer was that they need a scan of my credit card.. I did it so and email to them.. But after that they said that they do no receive the mail “sorry…
I reviewed my sent folder emails and everything works well, no deliveries failures etc.
I was so worry, that my info is floating around the internet (nobody knows) jeopardizing my identity, money etc.
I have to call my bank to cancel my credit card and they told me that they have 2 cases more with the same firm…
So do match… failures on systems or corrupted [read more...]
I'm using now Netfirm advantage since 2 months, before I have been using the basic package netfirms plus for long time. My main concern was to build a forum using php and MySql, this I executed about 6 weeks ago. The first two weeks it worked not so bad (irrespective relatively low speed), but then the troubles began about 4 weeks ago. The errors at calling the database was getting more and more, and sometimes (two or three times per day, up to one hours) the forum was not accessible. I tried to find help and wrote a lot of E-Mails to the support team, but all was in vane, they have only four stereotypic different answers, that they gave me cyclical (shown here below abbreviated):
1. I shall clean my explorers cache, then everything will work fine, and then a long description how to do this.
2. My Internet service provider is not functioning right
3. Everything is Ok, they tried to reach my forum, and everything was alright.
4. They asked me questions about frequency of [read more...]
You also have to watch and make sure you check out nefirms billing. They have a negative billing system. That is they will automatically charge your credit card and renew your domain to the next upgraded hosting plan without your approval. They have a very shady billing system. If they fail to renew your domain automatically, They will send you an email. But what happens is that after you renew it Manually ...they enter your [read more...]
But... they like to dummy things. phpMyAdmin has been striped of some of the more flexible abilities. Also, Additional FTP accounts are obligated to have username.# afterwards. MySQL User Accounts have Cryptic Usernames, Database names and Passwords attached to them. Granted, that makes hacking into the databases difficult, but retrieving those values if/when forgotten becomes a hassel.
Also, Backing up Large SQL databases is next to impossible. With the 5-3 meg timeout limit users are obligated to send a request e-mail to Netfirms to back the database up. Netfirms support E-mails have historically been very unhelpful.
Also, their automated phpBB install script is running 2.0.6, As of now, phpBB is running 2.0.19; Inbetween there have been many security holes [read more...]
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