Hosting.com negative review #12411 by Zahid Ali (zahid@z...) on 2010


Hosting.com got a negative review on and one official response on
Hosting.com
501 S 4th Street
Louisville , KY 40202
US
☎ Phone 1.866.637.4678
☎ Phone 866-918-4678
☎ Phone +1.302.224.1672

hosting.com is inactive, but is redirected to ntirety.com
Customer review #12411
1/10
Zahid Ali ( zahid@z... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased.

Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email accounts and so on. Having purchased hosting accounts elsewhere including dedicated servers and VPS's, I have to give hosting.com the absolute lowest rating. Just DO NOT HOST WITH THEM.
Hello Zahid-

I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.

In the process of troubleshooting issues, there is a degree of collaboration that is required between our tech support and either you or your end client, lacking that collaboration makes resolving client side issues very difficult. I am sorry that the collaboration did not exist between us to better serve your clients.

The other ticket I saw regarding a website being down was regarding a server migration that was announced at least five days prior to that migration. Looking back almost a year at your tickets for your shared hosting account, the rest of the tickets look like normal support requests such as resetting of FTP passwords.

I do see a lot of cancellation requests for your shared accounts, and I assume that you are moving them to your new provider where you have a dedicated server. I wish you the best of luck and I hope that having your own servers with root access will allow you the controls you need to troubleshoot and resolve issues more quickly.

Regards-
Brian Raboin
VP of Operations

Marketing representative (braboin@hosting.com, ).

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