Acenet review

12 user reviews, 0 support responses, 1 testimonial, 2 products, 0 promotions, 3 social accounts, 111 domains, Alexa #959490, listed 2005 (#258)

Most Recent Customer Reviews

Andreas Mastichis (info@n...) /
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel is excellent!
I am a professional in I.T. since 1994.

Until 2007, I have had personal experience with 2 other hosting services (since 1998). Since a friend suggested me to, it is by far the most reliable, fast and with excellent 24/7 customer support (you get a response to any support level in less than 4 min. !!)

I have registered 7 other domains to my account and have never had any issue with their service, from DAY ONE!

Much suggested to any I.T. related PROFESSIONAL out there!
-anonymous- (yogiirt@g...) /
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
Ace-host are thieves.
Stay away from these people! All the terrible reviews here are true!! They are definitely theives. They refuse to refund my money as well that they charged me even though I sent multiple emails asking to cancel the hosting. PLus, they cancelled the hosting. So, they are keeping my money for two years hosting yet I am getting nothing for it. Heed our warning. STay away from these people. It's not worth the headache if you ever want to cancel. Also, the hosting servers do not have 99.9% uptime like they would like you to believe. I had multiple problems with their hosting service which is why I left them in the first place and then 2 years later they charged me for a renewel and now won't give me that money back.
Check out more reviews at:
Henry (henry.vbnethost@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
AcenetHost sucks!
Very poor service. Never recommend this server to anyone. They are big time thief. My server is 5 days down. Also dont refund. Support takes 1 year to respond.


Services: Web HostingDomain Registration

About Acenet

Acenet Inc is committed to absolute excellence. Their corporate focus is on speed, reliability, and performance.

Acenet Inc realizes customers are their most valuable assets. This is why they constantly strive to exceed expectations and create new standards of service and quality. They continually innovate new features and offer first rate customer support coupled with extremely competitive pricing.

Acenet utilizes a state of the art datacenter located in Atlanta. The datacenter is located in one of the most premier telecom facilities ever created, which offers a fully hardened infrastructure and access to the largest and best backbones.

Acenet provides a good mix of products including multiple hosting plans, reseller plans, virtual and dedicated servers. The price points begin as low as $6.95 per month.

Acenet provides 24/7 support.

Acenet's 6,400 square foot Data Center is located in Dearborn, Michigan. From the ground up, our facility is designed to provide absolute top tier service. Brand name and industry trusted equipment is used all throughout the datacenter. APC, Cisco, Kingston, Liebart, Seagate, 3ware, and Intel are just some of the companies Acenet trusts to enable us to provide the quality of service we demand. Why are we so proud of our Data Center?

On-Site Support

Acenet's Data Center is directly connected to our support facility which is staffed 24 hours a day, 365 days a year. No matter what time it is, our expertise is always on hand. Our Technicians average a typical response time of 15 minutes. Fast, friendly, experienced support, what more could you ask for?

Backbone Connectivity
Backbone Connectivity

Using Cisco exclusively for all of our routing/switching solutions, Acenet's facility utilizes multi-gigabit connectivity to the following backbone providers:

» Level3
» Savvis
» Global Crossing
» Cogent


With redundant 22-ton Liebert HVAC systems and multiple backbone providers, you can rest comfortably in the stability and integrity of our power and network infrastructure. Acenet also employs full UPS and diesel powered generator backup systems, allowing the Data Center to operate unabated for several days in case of primary power loss.


Acenet's support facility is fully secured using advanced key card authentication systems and is staffed 24/7 by our Premier Support Staff. Security cameras monitor every square inch of our Datacenter around the clock.

Enterprise Web Hosting 2.0
Proven Uptime

Each Enterprise 2.0 package comes with all the features a webmaster needs to get a website online and flourishing. Backups, Spam Prevention Measures, and tons of resources ensure Acenet is your one-stop shop for all of your hosting needs. And unlike other hosts, Acenet does not overload its servers. Each package is hosted on a server with plenty of resources.

Used by NASA, FedEx, Microsoft and many more, the Barracuda Spam Firewall keeps your inbox clean and free of spam.
The #1 Industry Leading Web Hosting Control Panel. Take total control of your website.
Never get caught without a backup again. R1Soft Backups keep your content safe and secure.
Why bother with Uptime Guarantees? Our SiteUptime statistics verify our PROVEN 99.95% uptime record.
The Toplayer IPS defends you against security threats and attacks including worms, viruses, spyware, DDoS attacks and much more. Cover
Website research for Acenet on June 1, 2005 by WebHostingTop


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PlansWebsite Products

Shared - Linux Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Acenet Hosting SpecialfeaturesAcenet, Inc. is built around speed, reliability, and performance. Their service is second to none and their prices are even better. Their service comes backed by their 99.9% uptime & 100% money back gurantee.
Server Specs Provided:Dual Xeon100 [...]
$5.95/mo. $1 Setup Fee5 GB100 GB
Reseller - Linux Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Acenet Reseller PLUS PlanfeaturesThe Acenet Reseller PLUS Plan gives you the ability to host unlimited sites, create your own packages, and set your own prices. Being a reseller is completely anonymous, allowing you to act as an independent hosting company. Therefore, your [...]$24.95/mo.10 GB100 GB

Contact information is managed by representatives admin@a..., support@a..., webmaster@a..., sales@a... [login] Claim this businessCreate a free account to manage listing!

Web stats

Targeting: United States
Details for
Website DNS: => ( San Francisco ) / CloudFlare Inc. - => ( San Francisco ) / CloudFlare Inc. - => ( Manassas ) / LeaseWeb USA Inc. - => ( Helsinki ) / Hetzner Online GmbH - => ( Helsinki ) / Hetzner Online GmbH -
Server Software: cloudflare
Website FIRST IP:
IP Location Country/State/City: United states / Arizona / Phoenix - see top providers in United States, Arizona
ISP Name / ISP URL: CloudFlare Inc. /
Website Extra IPs: ( Phoenix, Arizona ) CloudFlare Inc. -

TestimonialsCustomer testimonials

"i am with from 2007 , and up now i did not get any problem.

if i open any new support Ticket so they replay me in less then 3 mints .

the support people they are friendly , and i really like"
Yaqoob ( maktoob@m... ) /

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Social Networks
About: Acenet is the hosting provider that makes websites faster and more reliable by giving its customers their honest share of the latest server hardware. Now with new container technology, customers can get hardware virtualization at the shared hosting account level.
Acenet, Inc. (est. 2003) is a Privately Held entity having 5 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
No official account on Google+ yet!
No official Blog yet!

ReviewsCustomer Ratings

The quick stats of Acenet profile shows a note average of 4.7 out of 10, counting 12 opinions. (few listed on the top of the page)
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How much is 12 + 2 ? Respond with 14
(4 = 33.33%)
(2 = 16.67%)
(6 = 50%)
maktoob-bz (maktoob@m...) /
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
ace-host is the best
i am with from 2007 , and up now i did not get any problem.

if i open any new support Ticket so thay replay me in less then 3 mints .
Concerned Citizen (concerned56879@g...) /
Time Hosted: under 1 month.
Global rating
Did you know that this web host allows RACIST HATE GROUPS to host websites on their equipment and their datacenter? The main website for the Hammerskin Nation (aka. Skinheads) is hosted by Makes you wonder who is running the show and what they're all about!

IntoDNS reports:
Chas Denonno (chas@h...) /
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
I just want to echo the sentiments of the positive reviewer on here.

I have submitted probably over 100 support tickets in my 5+ years with Acenet. All of my questions have always been answered within 5-10 minutes, even on Sunday nights or VERY late weeknights! Any time i have had a problem, or i was confused about configuring something, the representatives have gone out of their way to help me get it right. This kind of support is unheard of, even outside of the webhosting service industry.

In terms of downtime, i have experienced it maybe twice in 5+ years. It has never caused me much concern.

I pay about $100 per year for their services, which is fantastic considering that i have 500 GB of webspace, unlimited bandwidth, unlimited domains (you read that right), unlimited SQL databases, etc.

I would not consider switching to another host just for the customer service alone. This company deserves recognition.
Fred Dirkson (latinossuckass@y...)
Time Hosted: 3 to 6 months
Global rating
Customer Relation
Control Panel

will bill you even after you close your account!



whats that saying.. I've seen better coordination in monkey sh-it fights at the zoo!
Manuel (dauvins@g...)
Time Hosted: over 3 years
Global rating
I guess I've been with them since they started. about 2005. Yes, I've had some problems, in fact the only reason I'm even on this review site is that I am experiencing some downtime at a very crucial time for my business. I could be angry as all heck and it is not the first time that I've experienced some issues. But, I am one of the "lucky one's" I guess who seems to have just a fine experience with them. I have been angry sometimes when I paid late and they took forever to get me back on but in the end they have been a human presence in the world of machines. Unlike many people I guess I don't mind dealing with people even if it comes with its irritations. Remember I am writing this while being seriously inconvenienced by a downtime. Ace-net please get me back up soon and keep doing your best. I seem to be a veteran customer and in these years of being with you I found your service to be well worth the cheap price. To be clear In five years I can remember only two down times [read more...]
Bill Towling (BillTowling@B...)
Time Hosted: 3 to 6 months
Global rating
dont waste your money.. the billing part is worse then giving your info you credit card thives.. I actually turned off my credit card and had a new one issued.

salley , 18th 2008f October, 2008
Avoid like the plaque! Service is terrible! Also, they have fraudulent billing practices. They charged me 118.80 for a website I cancelled two years ago. I asked for a refund, but they refused even though I have not used their services for over three years. My site was set to not auto-renew plus I have proof of cancellation yet somehow that is not enough for them. They just want to keep your money. There is no reasoning with them. Just stay away! I reported them to the BBB, but it probably won't do any good. The only recourse I have is to tell as many people as I can about this terrible hosting company!

expert, 24th 2006f August, 2006
I been with they 2 years ago. They claimed to have daily backup and their site crached.
They restored CPANEL only, no sites no [read more...]
Danny Williams (danny1@b...)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
where to start.. are horrible!

I dont know what server these uptime people measure but my server was up maybe 50% and out of that time another 10% was me having to fix something or restart a service..
I got what I paid for... a cheap server! the keyword being cheap..
they also hire techs to slow to think on there own.. these dolts asked me (on one of the many times the server was OFF and I called them..if I wanted it back on??) the guys also leave your server info unsecured so any joe blow can get it and login.. and MY favorite part is the near unstoppable auto-billing feature.. with its broken non-working features that go thru the motions yet fail to Un-subscribe you from broken service.

Brain Dail is a (manager?) dolt who could not code a html page using a wysiwyg editor.

watch telling you wont be needing there services.. your ftp will go to 1kb an hour and [read more...]
Kristy OBrien (Kristy@d...)
Time Hosted: 1 to 2 years
Global rating
Customer Relation
Control Panel
I purchased hosting with Acenet because of the research I performed on Hosting companies. I ended up going with Acenet because I read more pros than cons, however, my experience with Acenet was a complete nightmare.

First of all, I went through the whole signup process including the telephone verification. After waiting 24 hours, I submitted a support ticket because I hadn't received my dns info. I was told that I had failed the security test and they needed me to fax over my DL and Credit Card (Front & Back). I do not have immediate access to a fax machine therefore I just asked them to cancel my account, I would look elsewhere. They told me no problem, funds would not be captured from my credit card and my account would remain inactive until I logged in to activate it, which I never did.

I purchased hosting from a new provider the same day. Within 24 hours I logged onto my online bank and seen Acenet billed me for $9.95. I immediately submitted a support ticket and asked [read more...]
Angela Chelson (angela.chelson@c...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel

I have been with Ace Host for almost 4 years now and it's no secret that they had a rough and bumpy start during their first set of years in business. You can easily see this by searching through Hosting Review web sites for Ace Host. However, There is one main point that I would like to bring up right away to anyone reading this. I've noticed that when people are happy, satisfied with how things are going, and making money, they're certainly not going to take their precious time to go out and write a web hosting review on that web host. Now if we look on the flip side of this, someone who is angry/upset, maybe their information was deleted in a server crash, and their not making any money on their web sites, then by all means their going to go out of their way to get revenge if they can in some way. How would one person do that? Simple, they attempt to put a dent in that companies business bad writing bad reviews about their company name. Sounds fair enough anyways [read more...]

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