Hosting.com Review. Was closed-2025-hosting.com good web hosting in United States?
17 user reviews; 7 support responses; 0 testimonials; 4 products, 0 promotions, 8 social accounts, Semrush #0; 📆 listed 2006 (#3652)
501 S 4th Street
Louisville , KY 40202 US
☎ Phone 1.866.637.4678
☎ Phone 866-918-4678
☎ Phone +1.302.224.1672
📧 sales@h...Website language(s): en-US
closed-2025-hosting.com is inactive, but is redirected to ntirety.com
👪 Most Recent Customer Reviews
📅
-hidden- (-hidden-) / exxtend.com
😠 Beware their contracts (aka master service agreement)!
We've been using Hosting.com or whatever they call themselves now since they bought out another company called Neospire back in 2011. Over the years their support has greatly declined and now they've decided to outsource their support to India.
To get any information from sales (such as your remaining contract length), it takes weeks. In order to do one small thing (like change firewall port permissions) an entire team of people has to get involved. They rely heavily on their MSA (Master Serivce Agreements) so folks have no choice but to stick with them until either their contract expires or it's close to expiring (since to get out of your contract you have to pay the remainder of your contract up front all at once). To upgrade any of your hardware you have to sign a new contract with them (extending the period your stuck with them) and if you refuse the new contract, you won't get your upgrades.
Before you sign anything with them, check their contract for an Evergreen clause [read more...]
We've been using Hosting.com or whatever they call themselves now since they bought out another company called Neospire back in 2011. Over the years their support has greatly declined and now they've decided to outsource their support to India.
To get any information from sales (such as your remaining contract length), it takes weeks. In order to do one small thing (like change firewall port permissions) an entire team of people has to get involved. They rely heavily on their MSA (Master Serivce Agreements) so folks have no choice but to stick with them until either their contract expires or it's close to expiring (since to get out of your contract you have to pay the remainder of your contract up front all at once). To upgrade any of your hardware you have to sign a new contract with them (extending the period your stuck with them) and if you refuse the new contract, you won't get your upgrades.
Before you sign anything with them, check their contract for an Evergreen clause [read more...]
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-hidden- (-hidden-) / undisclosed
😁 Great services
I have hosted at multiple colo locations in Southern California, Hosting offers the best remote hand services and customer support.
I have hosted at multiple colo locations in Southern California, Hosting offers the best remote hand services and customer support.
📅
-anonymous- (-no email-)
😠 Overpriced and poor support. They charge you extra for everything. Took my business to another hosting company.
MORE REVIEWS
📄 Editorial Review
(3*) 🔧 Services: Web HostingDomain Registration⇔ Redirected domains: hostingunifiedcloud.com neospire.com neospire.net
Hosting.com was a U.S.–based managed and cloud hosting provider geared toward compliance-heavy workloads (until 2025). They targeted mid-market and enterprise customers that needed audited controls, high resilience, and hands-on support. The brand later ceased operating independently when it was folded into Ntirety and the domain redirected.
Focus & Positioning
They specialized in regulated environments—healthcare, financial services, and other sectors where HIPAA, PCI DSS, and SOC requirements drive architecture and process. The pitch centered on risk reduction, measurable uptime, and an "always-on" service culture rather than commodity pricing.
Data Centers & Architecture
They operated multiple purpose-built U.S. data centers with ITIL-aligned processes. Facilities featured fault-tolerant power and cooling (N+1 / A-B UPS, generator backup), biometric access, 24/7 on-site personnel, and continuous NOC monitoring. Environmental design emphasized efficiency (economization, cold-aisle containment, high-efficiency UPS).
Core Services
- Managed & Cloud Hosting: Lifecycle management, patching, monitoring, capacity planning, and multi-platform support.
- Compliant Hosting: Environments tailored to HIPAA/PCI/SOC controls with audit-friendly operations.
- Database Administration: Oracle, SQL Server, and MySQL services—from assessment and migration to tuning and ongoing ops.
- Disaster Recovery & Business Continuity: DR planning, replication strategies, and restoration runbooks for critical apps.
Support Experience
Support was a headline promise: 24/7 coverage by trained engineers, fast triage targets, and an "Account Availability" mindset that tracked uptime and proactive health. Their STAR model (Service That Always Responds) framed expectations around responsiveness and real-time resolution.
Reliability, SLAs & Guarantees
Uptime commitments were delivered through contracted SLAs tied to product tier and architecture rather than a single public figure. A consumer-style money-back guarantee was not a hallmark of the offer; terms, credits, and remedies were typically negotiated in the MSA/SOW.
Sustainability
They highlighted energy-aware facility design—demand-based cooling, ducted returns, and efficiency measures—to limit environmental impact while maintaining thermal stability and resilience.
What Worked
- Strong orientation toward compliance and governance.
- Mature managed services that reduced operational burden for lean teams.
- DR and database depth beyond typical "hosting only" providers.
- Operational discipline in facilities and monitoring.
Where It Fell Short
- Enterprise contracting added complexity for buyers expecting simple, retail-style plans.
- Pricing transparency and standardized guarantees were harder to compare without a custom quote.
- Brand continuity ended when the site and services were consolidated into Ntirety, removing Hosting.com as a standalone choice.
🎯 Conclusion
Hosting.com is defunct as an independent brand; the business and domain were absorbed, and customers were served under the successor organization. While active, they were a credible fit for regulated, mission-critical workloads that valued audited controls and 24/7 managed care. The trade-off was a heavier, contract-driven engagement model—appropriate for compliance, less so for buyers seeking simple, month-to-month hosting.📢 Special pages
- Contact us: https://www.hosting.com/contact-us/
- About us: https://www.hosting.com/why-hosting/about-us/
- Terms of Service: https://www.hosting.com/terms-and-conditions/
- Service Level Agreement: https://www.hosting.com/why-hosting/slas/
- Privacy: https://www.hosting.com/terms-and-conditions/privacy-policy/
- Acceptable Use Policy: https://www.hosting.com/terms-and-conditions/aup/
Website research for Hosting.com on October 8, 2025 by WebHostingTop
🎁 Hosting.com Promotions
There is no coupon code or promotion listed.
Hosting.com Listed Plans
| 🔧 Colocation | Keep mouse over features! | 💰Price | 📶 Transfer | 📆 Updated | 📌 Dedicated IPs | |
|---|---|---|---|---|---|---|
| Colocation | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 📌 Dedicated IPs : 0  Additional features of our colocation service include:Dedicated account representative Multi-homed Internet from diverse providers Advanced cross connect options No automatic overage charges or hidden fees Collocation available [...] 🔗 Plan URL : https://www.hosting.com/products-and-services/colocation/ | on request | unmetered | 0 | ||
| 🔧 Cloud - 💻 Linux/Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Explorer | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔋 RAM : 0 MB 💪 CPU : 0 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  A baseline offering that depends on a focused, on-prem IT staff.The Explorer level of Hosting managed services is designed for the IT pro who wants to manage most everything in-house – yet still be backed by 24 x 7 x 365 monitoring and [...] 🔗 Plan URL : https://www.hosting.com/pricing/explorer/ | $250.00/mo. | unlimited | unmetered | / 0 | |
| Voyager | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔋 RAM : 0 MB 💪 CPU : 0 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0  A mid-level offering to free staff from the burden of managing its infrastructure.The Voyager level of Hosting managed services is built for those IT pros who want to actively co-manage their environments with the experts at Hosting. Choose from [...] 🔗 Plan URL : https://www.hosting.com/pricing/ | $1,500.00/mo. | unlimited | unmetered | / 0 | |
| Pioneer | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, Fully Managed ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7 🔋 RAM : 0 MB 💪 CPU : 0 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 A premium offering for a premium IT department.The Pioneer level of HOSTING managed services offers a fully run and managed solution for visionary IT pros. Choose from Managed Cloud, Managed Security or Managed Database. Managed Cloud: [...] 🔗 Plan URL : https://www.hosting.com/pricing/ | $5,000.00/mo. | unlimited | unmetered | / 0 |
📊 Web stats
| ⚑ Targeting: | United States |
| 📂 Details for https://www.ntirety.com/ | |
|---|---|
| 📥 Website DNS: | MX::fallbackmx.spamexperts.eu => 95.216.37.109 ( Helsinki ) / Hetzner Online GmbH - hetzner.de MX::lastmx.spamexperts.net => 209.58.136.65 ( San Jose ) / Leaseweb USA Inc. - leaseweb.com MX::mx.spamexperts.com => 38.128.97.253 ( Atlanta ) / N-Able Cloud GmbH - antispamcloud.com hosting.com => 69.172.200.251 ( Los Angeles ) / DOSarrest Internet Security Ltd - dosarrest.com ns3.hosting.com => 216.74.36.1 ( Austin ) / Ntirety Inc. - ntirety.com ns2.hosting.com => 76.12.92.1 ( Austin ) / Ntirety Inc. - ntirety.com ns1.hosting.com => 204.12.76.1 ( Austin ) / Ntirety Inc. - ntirety.com |
| 🔨 Server Software: | Apache|PHP/7.3.9 |
| 📌 Website IP: | 69.172.200.251 |
| 📍 IP localization: | United States, California, Los Angeles - see top providers in United States, California |
| 🔗 ISP Name, URL: | DOSarrest Internet Security Ltd, dosarrest.com |
✅ Customer testimonials
There are no user testimonials listed.
📋 Hosting.com News / Press release
World Host Group Brand A2 Hosting Rebrands to Hosting.com - Global web hosting provider (en.wikipedia.org) A2 Hosting, part of World Host Group (x.com) managing 30+ web hosting brands, has announced a major rebranding initiative, unveiling a new identity as Hosting.com (hosting.com). The move signals a strategic transformation aimed at aligning the company's brand with its global ambitions and technological evolution after more than two decades of operation.
In 2011, the domain DataCenter.com was sold for $352,500, which was actually a bargain at the [...]
In 2011, the domain DataCenter.com was sold for $352,500, which was actually a bargain at the [...]
Managed Cloud Hosting Companies Hostway and HOSTING.com Merge - Hostway, a Chicago-based managed cloud hosting company counting approximately 400 employees and 500,000 customers worldwide, will merge its operations with managed cloud services company HOSTING.com – a Denver-based company with about 200 employees servicing around 4,000 customers. The new company intends to fully merge all functions and operate under a single brand within the next twelve months. Emil Sayegh, the CEO of Hostway will be leading the merged company.
"Our combined strengths [...]
"Our combined strengths [...]
Hostway and HOSTING Merge, Creating One of the Largest Global Managed Cloud Services Platforms - Hostway and HOSTING Merge, Creating One of the Largest Global Managed Cloud Services Platforms
Combined organization to focus on secure, compliant cloud services for enterprises
AUSTIN, Texas and DENVER, Colo., JANUARY 8, 2019 — Hostway and HOSTING today announced the merger of the two organizations, combining to create one of the largest managed cloud services platforms in the world. Both companies are known for secure, compliant managed hybrid cloud solutions and together will have an [...]
[search all closed-2025-hosting.com news]Combined organization to focus on secure, compliant cloud services for enterprises
AUSTIN, Texas and DENVER, Colo., JANUARY 8, 2019 — Hostway and HOSTING today announced the merger of the two organizations, combining to create one of the largest managed cloud services platforms in the world. Both companies are known for secure, compliant managed hybrid cloud solutions and together will have an [...]
📣 Hosting.com Social Networks
https://twitter.com/hostingdotcom (inactive)
Learn more about the recent @Hostway | HOSTING merger! bit.ly/2FSGqTH Parent to @Ntirety and @HostMySite.
Account started from May, 2009, having already 7307 tweets with 2731 followers and 2799 friends.
Learn more about the recent @Hostway | HOSTING merger! bit.ly/2FSGqTH Parent to @Ntirety and @HostMySite.
Account started from May, 2009, having already 7307 tweets with 2731 followers and 2799 friends.
https://www.facebook.com/HostwayHOSTING/
About: Call Sales: 1.866.467.8929
Hostway/HOSTING account is having many likes, talking about them several people
About: Call Sales: 1.866.467.8929
Hostway/HOSTING account is having many likes, talking about them several people
https://www.linkedin.com/company/17744/
HOSTING (established 1997) is a Privately Held entity having 4449 followers on LinkedIn and 201-500 employees, industry Information Technology & Services.
HOSTING (established 1997) is a Privately Held entity having 4449 followers on LinkedIn and 201-500 employees, industry Information Technology & Services.
https://www.youtube.com/user/HOSTINGstudios/videos
http://www.hosting.com/cloud-computing-blog/ Using Wordpress version 5.1.1. Blog added on January, 2014, with total 409 articles, Language en-US. See recent blogs summary posts:
- Strategic Account Manager - Description POSITION PURPOSE: The Strategic Account Manager is responsible for generating revenue through direct sales to existing customers and named accounts. ESSENTIAL JOB DUTIES AND ...
- Network Operations Tech - Description Position Title: Network Operations Technician Basic Description: The Network Operations team is an integral part of Hosting tasked with many of the day-to-day network maintenance and ...
- Software Engineer (.Net) - Description Hostway | HOSTING has been a global leader in managed and cloud hosting for over 20 years, serving customers ranging from start-ups to Fortune 500 companies, and specializing in hosting ...
https://www.bbb.org/denver/business-reviews/web-hosting/hosting-com-in-denver-co-90128103
https://www.glassdoor.com/Reviews/HOSTING-Reviews-E307633.htm
https://www.crunchbase.com/organization/hosting-com
Reviews👪 Hosting.com Customer Ratings
The quick stats of Hosting.com profile shows a note average of 2.7 out of 10, counting 17 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!
As visitor you can rate this provider directly here! This company may be out of web hosting business!
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| (2 = 11.76%) | |
|---|---|
| (1 = 5.88%) | |
| (3 = 17.65%) | |
| (11 = 64.71%) |
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-anonymous- (-hidden-) / vacations-abroad.com
😠 I used to like this company, they had great customer support and I did not mind paying a bit of a higher price. But I was doing some research on my Security Certificates and found out they had been installing them incorrectly for the last 5 years.
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User (-no email-)
😉 Your support is really going down the tubes!
I started hosting with these guys when they were hostmysite.com The support was unreal and I told everyone I knew to host there. Since being merged with Hosting.com the level of support has steadily decreased (as mentioned by several other users here). My hosting team is called an "entourage". To me an entourage should do whatever you need. If I say to jump, their response should be "how high"? Instead they love to say how we need to upgrade, upgrade and upgrade again to solve the issues. Typically it is something that can be modified to solve the issue and they aren't interested in that. Then when I ask them to do simple things like compress some databases, they tell me that is outside their scope of support. HUH? What exactly are we paying you for anyways? I ask you to do something that will take you 5-10 minutes from the command line and you want to quote me a per hour charge with a minimum of 1/2 hour? WOW! They need to fire the current CEO and bring back Lou Honick
I started hosting with these guys when they were hostmysite.com The support was unreal and I told everyone I knew to host there. Since being merged with Hosting.com the level of support has steadily decreased (as mentioned by several other users here). My hosting team is called an "entourage". To me an entourage should do whatever you need. If I say to jump, their response should be "how high"? Instead they love to say how we need to upgrade, upgrade and upgrade again to solve the issues. Typically it is something that can be modified to solve the issue and they aren't interested in that. Then when I ask them to do simple things like compress some databases, they tell me that is outside their scope of support. HUH? What exactly are we paying you for anyways? I ask you to do something that will take you 5-10 minutes from the command line and you want to quote me a per hour charge with a minimum of 1/2 hour? WOW! They need to fire the current CEO and bring back Lou Honick
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Ryan (ryan@r...) / decalgirl.com
😠 Overpriced, Inflexible and Only About the $$$
We were hosted here for 5 years, on the same hardware, paying the same $2000+ per month for several servers. We were never contacted about upgrade paths or offered newer equipment, even as our traffic continued to grow.
Support used to be decent, but has grown sluggish over the past few years - simple firewall changes that used to take minutes now take 6+ hours.
After being told that the cloud configuration we wanted to move to was not supported, we made other plans and moved our site. When I reached out to cancel services, rather than be "sorry we couldn't help you, glad to have worked with you" I was informed that we'd have to pay $14k+ as an "early termination fee" or keep our old, circa 2003 servers online. Ignore the fact that we'd already paid them well over $100k over the course of our hosting time with them.
Avoid them.
We were hosted here for 5 years, on the same hardware, paying the same $2000+ per month for several servers. We were never contacted about upgrade paths or offered newer equipment, even as our traffic continued to grow.
Support used to be decent, but has grown sluggish over the past few years - simple firewall changes that used to take minutes now take 6+ hours.
After being told that the cloud configuration we wanted to move to was not supported, we made other plans and moved our site. When I reached out to cancel services, rather than be "sorry we couldn't help you, glad to have worked with you" I was informed that we'd have to pay $14k+ as an "early termination fee" or keep our old, circa 2003 servers online. Ignore the fact that we'd already paid them well over $100k over the course of our hosting time with them.
Avoid them.
📅
-anonymous- (-no email-)
😠 I have been with the company for years and their service used to be fantastic. Now it is terrible. I am moving to a different host.
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Elena (elenaglsky@y...) / dreamdays.com
😁 I usualy lazy to write reviews , and rarely do ... but I wanted to prize this host. I am with them over 3 years and have 100% peace in mind, they DO CARE about their clients, respond promptly and knowledgeable and follow up that all is up to satisfaction.
I love this host! Only wish that they would allow atleast 3 domains per account, they do only 1, I guess for server quality reasons ....
I love this host! Only wish that they would allow atleast 3 domains per account, they do only 1, I guess for server quality reasons ....
📅
Brett Rogers (ecommerce@b...) / beatcanvas.com
😠 I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great inconvenience of moving my accounts, they've given me reason to shop for a new host. Today is a good example why:
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm given different answers by different people when I ask what the problem seems to be. The node? Memory? Who knows, but the solution is always to migrate to the much more costly VMWare. So finally, despite the bait-and-switch feel of it all, I gave up and called them to migrate to the VMWare solution, which is what my clients' web hosting accounts are on.
I called this morning at 10 AM to see if they could mimic the VMWare solution used by one of my clients, but I wanted them to waive the setup [read more...]
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm given different answers by different people when I ask what the problem seems to be. The node? Memory? Who knows, but the solution is always to migrate to the much more costly VMWare. So finally, despite the bait-and-switch feel of it all, I gave up and called them to migrate to the VMWare solution, which is what my clients' web hosting accounts are on.
I called this morning at 10 AM to see if they could mimic the VMWare solution used by one of my clients, but I wanted them to waive the setup [read more...]
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Francisco Licea | francisco_licea@y...
😠 Well, I've had the exact same experience as many of the other reviewers here. hostmysite.com had superb sales and customer services. Once they were bought by hosting.com everything began to slowly decline. Case in point, I purchased a hosting plan 6 months ago and I had to do it via a support ticket!! their order form was not working back then. Guess what? They haven't fixed it yet!! I've been trying to purchase an APS.net pro plan for more than 24 hours without any luck.
Right now I've been waiting for more than an hour for an operator on their support chat. Support response times are terrible. I'd say just stay away from this host. I'll start moving my sites away. My PHP sites are already hosted somewhere else. What a shame!
Right now I've been waiting for more than an hour for an operator on their support chat. Support response times are terrible. I'd say just stay away from this host. I'll start moving my sites away. My PHP sites are already hosted somewhere else. What a shame!
📅
Jermie White (JermieWhite@a...)
😠 “When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased. "
Same here HostMySite was the hosting company i signed up with 4 years ago there were No.1 for everything. Up time, Support everything. then they bought by hosting.com since then our server cause down at least 1 time a week, and the support is one of the worst. dont wast your money and time with them. we host just one site with them ( we have more the 80 sites ) and now we working on moving the last one from them. reading the last reviews here just shows that i'm not the only one feel that about hosting.com
Same here HostMySite was the hosting company i signed up with 4 years ago there were No.1 for everything. Up time, Support everything. then they bought by hosting.com since then our server cause down at least 1 time a week, and the support is one of the worst. dont wast your money and time with them. we host just one site with them ( we have more the 80 sites ) and now we working on moving the last one from them. reading the last reviews here just shows that i'm not the only one feel that about hosting.com
🗨 Hello Jermie-
I tried to look up your account in our systems, but I have no record of a Jermie White nor can I find you by your AOL email address. If you can email me at braboin @ Hosting.com, I'd be more than happy to look into your accounts and see if there is something we can do.
Regards-
Brian Raboin
VP of Operations
✍️ Customer Service (braboin@h..., 📅 ).
I tried to look up your account in our systems, but I have no record of a Jermie White nor can I find you by your AOL email address. If you can email me at braboin @ Hosting.com, I'd be more than happy to look into your accounts and see if there is something we can do.
Regards-
Brian Raboin
VP of Operations
✍️ Customer Service (braboin@h..., 📅 ).
📅
Zahid Ali (zahid@z...) / multiple
😠 When I purchased my first hosting account, this company went by the name of hostmysite.com. At the time, customer service, uptime and reliability was second-to-none and I couldn't have been more pleased.
Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email accounts and so on. Having purchased hosting accounts elsewhere including dedicated servers and VPS's, I have to give hosting.com the absolute lowest rating. Just DO NOT HOST WITH THEM.
Sadly, a few changes in ownership/takeovers and we find ourselves where we are today... i.e. with Hosting.com. What else can I say but "TERRIBLE". Responses to support requests go unanswered, my clients (i'm a reseller) complain about not being able to access their website/email accounts and so on. Having purchased hosting accounts elsewhere including dedicated servers and VPS's, I have to give hosting.com the absolute lowest rating. Just DO NOT HOST WITH THEM.
🗨 Hello Zahid-
I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.
In the process of troubleshooting issues, there is a degree of collaboration that is required between our tech support and either you or your end client, lacking that collaboration makes resolving client side issues very difficult. I am sorry that the collaboration did not exist between us to better serve your clients.
The other ticket I saw regarding a website being down was regarding a server migration that was announced at least five days prior to that migration. Looking back almost a year at [read more...]
✍️ Customer Service (braboin@h..., 📅 ).
I looked at support tickets with your email address and see that this is in regards to all shared hosting accounts. I do see some questions regarding email delivery where your clients sent emails to an email address, however server logs never show SMTP connections being attempted to that domain. Our techs did ask you for more information to troubleshoot the issue, but there was never a followup reply from you to provide us with further information to troubleshoot.
In the process of troubleshooting issues, there is a degree of collaboration that is required between our tech support and either you or your end client, lacking that collaboration makes resolving client side issues very difficult. I am sorry that the collaboration did not exist between us to better serve your clients.
The other ticket I saw regarding a website being down was regarding a server migration that was announced at least five days prior to that migration. Looking back almost a year at [read more...]
✍️ Customer Service (braboin@h..., 📅 ).
📅
Jeff Riedl | Jeff@C...
😞 Under the business name HostMySite.com, this company was untouched in availability, value, and customer service. Since changing to Hosting.com, however, I have watched the long & slow degradation much like the one experienced by Mindspring customers when it was taken over by Earthlink.
We're now at the point where I have NEVER been able to get them to answer a Customer Service Chat request, extreme latency in my primary website, and customer service is basically a joke.
Don't bother - and don't be hypnotized by all the pretty clouds they are directing your attention to.
We're now at the point where I have NEVER been able to get them to answer a Customer Service Chat request, extreme latency in my primary website, and customer service is basically a joke.
Don't bother - and don't be hypnotized by all the pretty clouds they are directing your attention to.
🗨 Hello Jeff-
I am sorry that you had a bad experience with us. I can tell you that we have made changes in our Operations and Support process and are in the middle of making more. These changes are proving to have an impact.
I know that you have received support surveys with your tickets with us. On the survey, we utilize what is known as a Net Promoter Score (NPS). the basic idea is we ask the question "on a scale of 0-10, how likely are you to recommend Hosting.com to a friend or colleague?" Anyone that gives us a 9 or a 10 is a "promoter" and 0 to 6 is a "detractor". We subtract the percentage of detractors from promoters to get the NPS. A score of 50 or better is considered to be good.
Based on the last six month, our NPS is a score of 53.
For August, it is 57
We have a goal of making it 65 before the end of the year.
Specifically for Cloud and VPS, our NPS is at 69 for August, and 56 over the last six months. So this is an indication that our Cloud and [read more...]
✍️ Customer Support (braboin@h..., 📅 ).
I am sorry that you had a bad experience with us. I can tell you that we have made changes in our Operations and Support process and are in the middle of making more. These changes are proving to have an impact.
I know that you have received support surveys with your tickets with us. On the survey, we utilize what is known as a Net Promoter Score (NPS). the basic idea is we ask the question "on a scale of 0-10, how likely are you to recommend Hosting.com to a friend or colleague?" Anyone that gives us a 9 or a 10 is a "promoter" and 0 to 6 is a "detractor". We subtract the percentage of detractors from promoters to get the NPS. A score of 50 or better is considered to be good.
Based on the last six month, our NPS is a score of 53.
For August, it is 57
We have a goal of making it 65 before the end of the year.
Specifically for Cloud and VPS, our NPS is at 69 for August, and 56 over the last six months. So this is an indication that our Cloud and [read more...]
✍️ Customer Support (braboin@h..., 📅 ).
📅
Ian (ian@c...)
😠 Stay away from Hosting.com. All they care about is getting your money. I was with Hosting.com for almost 15 years and countless changes of ownership. I finally gave up after they cost me 10s of thousands of dollars in lost business after putting a bad firewall system on my server and blamed all the problems on "end users". I finally had to hire another hosting company to come in and help diagnose the problems hosting.com's equipment was causing and hosting.com denied it was their problem and wouldn't help for months. I finally left in frustration and then they sicked a collections agency after me. Their average response time for tickets was 1 to 2 months, seriously 1-2 months for information requests on your account....
🗨 Hello Ian-
I did review your account, and I do apologize for the problems that you had with us. Since the merging of our Support and Operations teams, we have made significant changes in the way we operate, and we believe that it has been for the better.
I am sorry that those changes came too late for you to experience them, and I hope that your new host is providing you the level of support and service that you need.
If you have any questions or comments, please feel free to call Hosting.com and ask to speak with me at x43840
Regards-
Brian Raboin
VP of Operations
✍️ Customer Support (braboin@h..., 📅 ).
I did review your account, and I do apologize for the problems that you had with us. Since the merging of our Support and Operations teams, we have made significant changes in the way we operate, and we believe that it has been for the better.
I am sorry that those changes came too late for you to experience them, and I hope that your new host is providing you the level of support and service that you need.
If you have any questions or comments, please feel free to call Hosting.com and ask to speak with me at x43840
Regards-
Brian Raboin
VP of Operations
✍️ Customer Support (braboin@h..., 📅 ).
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peter crisafi (pete@d...) / dzineit.net
😞 Since they became hosting.com I have to say the service and tech support is terrible. Our server goes down regularly and we can never get a clear answer why nor can we get anything fixed properly. Its always someone else fault. Inexperienced tech support. Terrible sales. The prices for what you get are NO bargain. You pay for the best and get anything but that. Look elsewhere for your dedicated server.
They no longer even respond to support tickets.
They no longer even respond to support tickets.
🗨 Hello Peter-
First off, I'd like to apologize for the problems that you are having and also thank you for your patience as I see that you are still a customer. I also see that Rory, one of our technical account managers, has recently had conversations with someone at your company, and I see that you are also being looped into those conversations.
technical account management is one of the many changes we have made recently with regards to improving the level of service we are delivering. Rory is one of our best, and I trust in short time you'll be a happy client once again.
If that does not happen, or if you have any questions, please feel free to contact me by calling Hosting.com, and asking for me at ext 43840.
Regards-
Brian Raboin
VP of Operations
Hosting.com
✍️ Customer Support (braboin@h..., 📅 ).
First off, I'd like to apologize for the problems that you are having and also thank you for your patience as I see that you are still a customer. I also see that Rory, one of our technical account managers, has recently had conversations with someone at your company, and I see that you are also being looped into those conversations.
technical account management is one of the many changes we have made recently with regards to improving the level of service we are delivering. Rory is one of our best, and I trust in short time you'll be a happy client once again.
If that does not happen, or if you have any questions, please feel free to contact me by calling Hosting.com, and asking for me at ext 43840.
Regards-
Brian Raboin
VP of Operations
Hosting.com
✍️ Customer Support (braboin@h..., 📅 ).
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Afraid to say... (tad@b...)
😠 Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled my account 4 days after purchasing. Hosting.com has a 100% money 30 day back guarantee that they refuse to even acknowledge. I have requested my account to be canceled 3 times and the last time they responded with a bill for next months service.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the sales pitch.
Thier tech support guys respond very quickly to Emails, their billing department does not respnod at all. Am disputing all charges through my credit card company. Stay away from these guys, they do not do what they say or honor what they have on thier web site. If they eventually honor thier guarantee I will post that here, if you do not see my retraction then I am still trying to get my initial payment back.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the sales pitch.
Thier tech support guys respond very quickly to Emails, their billing department does not respnod at all. Am disputing all charges through my credit card company. Stay away from these guys, they do not do what they say or honor what they have on thier web site. If they eventually honor thier guarantee I will post that here, if you do not see my retraction then I am still trying to get my initial payment back.
🗨 Hello Tad-
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
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7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund at our regular, non-discounted, domain name price. If you paid us by credit card we will credit the card on file, otherwise we will send you a check.
The Guarantee only applies to an individual Service for 30 calendar days following the Effective Date. If you purchase more than one Service from us, the Guarantee only applies to the Service that falls within this 30 day period.
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Please let me know if there were any [read more...]
✍️ Customer Support (braboin@h..., 📅 ).
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
------------
7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund at our regular, non-discounted, domain name price. If you paid us by credit card we will credit the card on file, otherwise we will send you a check.
The Guarantee only applies to an individual Service for 30 calendar days following the Effective Date. If you purchase more than one Service from us, the Guarantee only applies to the Service that falls within this 30 day period.
------------
Please let me know if there were any [read more...]
✍️ Customer Support (braboin@h..., 📅 ).
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K. Wright (kent@t...)
😞 After 2 years with this overpriced, low featured and allowances host, I'm moving on.
Why pay a month what other better hosts charge for a year or two of hosting?
No options (cpanel, fantastico, etc.) just an old webmin access, ssh access. The 10G of space turned into 3G of usable space after the OS (yes, they count YOUR OS space as "space"). To top it all off, my VPS was dumped and restored to a 1 year older version, and they would even own up. How does one replace /dev on a mounted file system through SSH? Impossible. But don't tell them that. They just want your money.
Sorry it took me so long to learn it, go elsewhere. Anywhere but "Hosting.com".
Why pay a month what other better hosts charge for a year or two of hosting?
No options (cpanel, fantastico, etc.) just an old webmin access, ssh access. The 10G of space turned into 3G of usable space after the OS (yes, they count YOUR OS space as "space"). To top it all off, my VPS was dumped and restored to a 1 year older version, and they would even own up. How does one replace /dev on a mounted file system through SSH? Impossible. But don't tell them that. They just want your money.
Sorry it took me so long to learn it, go elsewhere. Anywhere but "Hosting.com".
🗨 Hello Kent-
I cannot seem to find you in our system as a customer by your email address 9kent@t-arc.org), name (Kent Wright), or domain name (t-arc.org).
I do hope that where you are hosting now, it is working out for you. If you can provide me with additional details so I can look up your account and investigate so that we can continue to improve, I would greatly appreciate that info and the opportunity.
Please feel free to contact me at braboin @ hosting .com
Regards-
Brian Raboin
VP of Operations
Hosting.com
✍️ Customer Support (braboin@h..., 📅 ).
I cannot seem to find you in our system as a customer by your email address 9kent@t-arc.org), name (Kent Wright), or domain name (t-arc.org).
I do hope that where you are hosting now, it is working out for you. If you can provide me with additional details so I can look up your account and investigate so that we can continue to improve, I would greatly appreciate that info and the opportunity.
Please feel free to contact me at braboin @ hosting .com
Regards-
Brian Raboin
VP of Operations
Hosting.com
✍️ Customer Support (braboin@h..., 📅 ).
