Hosting.com negative review #14568 by Brett Rogers (ecommerce@b...)
Hosting.com got a negative review on
Hosting.com
closed-2025-hosting.com is inactive, but is redirected to ntirety.com
501 S 4th Street
Louisville , KY 40202 US
☎ Phone 1.866.637.4678
☎ Phone 866-918-4678
☎ Phone +1.302.224.1672
📧 sales@h...closed-2025-hosting.com is inactive, but is redirected to ntirety.com
Brett Rogers ( ecommerce@b... )
I spend about $780 a month with Hosting.com. Two clients and my own server. Despite the great inconvenience of moving my accounts, they've given me reason to shop for a new host. Today is a good example why:
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm given different answers by different people when I ask what the problem seems to be. The node? Memory? Who knows, but the solution is always to migrate to the much more costly VMWare. So finally, despite the bait-and-switch feel of it all, I gave up and called them to migrate to the VMWare solution, which is what my clients' web hosting accounts are on.
I called this morning at 10 AM to see if they could mimic the VMWare solution used by one of my clients, but I wanted them to waive the setup fee in the migration. For all the headache and downtime that I and my customers on the VPS have endured, that seemed reasonable to me.
I finally heard back from them at 8 PM - no setup fee waived. I waited all day for that decision - despite emails and phone calls during the day to see what the progress might be. The problems with the hosting account were their fault and I was pushed to upgrade.
I miss HostMySite. The service was great and personable. They actually cared and took ownership when they screwed up.
Hosting.com couldn't care less about you or your uptime. But they'll let you upgrade to the tune of $300 a month!
I have an old .NET Builder VPS account with them. Over the past 45 days, I've had to reset IIS or restart the server about once a day, and it's starting to cost my reputation with customers. I've had the server for quite a while, and these new problems don't seem important to them. I'm given different answers by different people when I ask what the problem seems to be. The node? Memory? Who knows, but the solution is always to migrate to the much more costly VMWare. So finally, despite the bait-and-switch feel of it all, I gave up and called them to migrate to the VMWare solution, which is what my clients' web hosting accounts are on.
I called this morning at 10 AM to see if they could mimic the VMWare solution used by one of my clients, but I wanted them to waive the setup fee in the migration. For all the headache and downtime that I and my customers on the VPS have endured, that seemed reasonable to me.
I finally heard back from them at 8 PM - no setup fee waived. I waited all day for that decision - despite emails and phone calls during the day to see what the progress might be. The problems with the hosting account were their fault and I was pushed to upgrade.
I miss HostMySite. The service was great and personable. They actually cared and took ownership when they screwed up.
Hosting.com couldn't care less about you or your uptime. But they'll let you upgrade to the tune of $300 a month!
81 out of 82 users found this review to be helpful!