Hosting.com negative review #43883 by -anonymous- on Oct 2019
Hosting.com got a negative review on
Hosting.com
closed-2025-hosting.com is inactive, but is redirected to ntirety.com
501 S 4th Street
Louisville , KY 40202 US
☎ Phone 1.866.637.4678
☎ Phone 866-918-4678
☎ Phone +1.302.224.1672
📧 sales@h...closed-2025-hosting.com is inactive, but is redirected to ntirety.com
-hidden- ( -hidden- )
Beware their contracts (aka master service agreement)!
We've been using Hosting.com or whatever they call themselves now since they bought out another company called Neospire back in 2011. Over the years their support has greatly declined and now they've decided to outsource their support to India.
To get any information from sales (such as your remaining contract length), it takes weeks. In order to do one small thing (like change firewall port permissions) an entire team of people has to get involved. They rely heavily on their MSA (Master Serivce Agreements) so folks have no choice but to stick with them until either their contract expires or it's close to expiring (since to get out of your contract you have to pay the remainder of your contract up front all at once). To upgrade any of your hardware you have to sign a new contract with them (extending the period your stuck with them) and if you refuse the new contract, you won't get your upgrades.
Before you sign anything with them, check their contract for an Evergreen clause that states it will autorenew at a certain point in time and you have to terminate the contract within a specific window. Once you've signed it, it's too late and you'll be stuck too.
We've been using Hosting.com or whatever they call themselves now since they bought out another company called Neospire back in 2011. Over the years their support has greatly declined and now they've decided to outsource their support to India.
To get any information from sales (such as your remaining contract length), it takes weeks. In order to do one small thing (like change firewall port permissions) an entire team of people has to get involved. They rely heavily on their MSA (Master Serivce Agreements) so folks have no choice but to stick with them until either their contract expires or it's close to expiring (since to get out of your contract you have to pay the remainder of your contract up front all at once). To upgrade any of your hardware you have to sign a new contract with them (extending the period your stuck with them) and if you refuse the new contract, you won't get your upgrades.
Before you sign anything with them, check their contract for an Evergreen clause that states it will autorenew at a certain point in time and you have to terminate the contract within a specific window. Once you've signed it, it's too late and you'll be stuck too.
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