Hosting.com negative review #6948 by Afraid to say... (tad@b...)
Hosting.com got a negative review on and one official response on
Hosting.com
closed-2025-hosting.com is inactive, but is redirected to ntirety.com
501 S 4th Street
Louisville , KY 40202 US
☎ Phone 1.866.637.4678
☎ Phone 866-918-4678
☎ Phone +1.302.224.1672
📧 sales@h...closed-2025-hosting.com is inactive, but is redirected to ntirety.com
Afraid to say... ( tad@b... )
Just purchased a managed dedicated server. Got into a disagreement with the sales rep and canceled my account 4 days after purchasing. Hosting.com has a 100% money 30 day back guarantee that they refuse to even acknowledge. I have requested my account to be canceled 3 times and the last time they responded with a bill for next months service.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the sales pitch.
Thier tech support guys respond very quickly to Emails, their billing department does not respnod at all. Am disputing all charges through my credit card company. Stay away from these guys, they do not do what they say or honor what they have on thier web site. If they eventually honor thier guarantee I will post that here, if you do not see my retraction then I am still trying to get my initial payment back.
Their promises are attractive, pricing is competitive, compliance with PCI-DSS and other standards is impressive, but that just seems to be the sales pitch.
Thier tech support guys respond very quickly to Emails, their billing department does not respnod at all. Am disputing all charges through my credit card company. Stay away from these guys, they do not do what they say or honor what they have on thier web site. If they eventually honor thier guarantee I will post that here, if you do not see my retraction then I am still trying to get my initial payment back.
Hello Tad-
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
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7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund at our regular, non-discounted, domain name price. If you paid us by credit card we will credit the card on file, otherwise we will send you a check.
The Guarantee only applies to an individual Service for 30 calendar days following the Effective Date. If you purchase more than one Service from us, the Guarantee only applies to the Service that falls within this 30 day period.
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Please let me know if there were any further problems in your cancellation request, and if there are lingering issues, I will see to it personally that they are addressed.
we will also take this as an opportunity to re-educate our staff on this policy.
I did review your tickets, and saw that you canceled because of a "gut feel", if at all possible, I would like to discuss with you any specific details that caused you to decide to cancel within the first 30 days.
Regards-
Brian Raboin
VP of Operations
Hosting.com
Marketing representative (braboin@h..., ).
I apologize for the issues that you had. We do have a no questions asked 30 day satisfaction guarantee as part of our terms of service. Here is the language from our TOS:
------------
7.1. Money Back Guarantee.
The Service carries an unconditional 30 day satisfaction guarantee (Guarantee). To cancel the qualifying Service and receive a refund, contact us within the first 30 days of the Effective Date for the particular Service. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund at our regular, non-discounted, domain name price. If you paid us by credit card we will credit the card on file, otherwise we will send you a check.
The Guarantee only applies to an individual Service for 30 calendar days following the Effective Date. If you purchase more than one Service from us, the Guarantee only applies to the Service that falls within this 30 day period.
------------
Please let me know if there were any further problems in your cancellation request, and if there are lingering issues, I will see to it personally that they are addressed.
we will also take this as an opportunity to re-educate our staff on this policy.
I did review your tickets, and saw that you canceled because of a "gut feel", if at all possible, I would like to discuss with you any specific details that caused you to decide to cancel within the first 30 days.
Regards-
Brian Raboin
VP of Operations
Hosting.com
Marketing representative (braboin@h..., ).
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