Aplus.net Review 2024. Is aplus.net good web hosting in United States?
30 user reviews; 0 support responses; 0 testimonials; 15 products, 1 promotion, 6 social accounts; 49,450 domains; 43,650 hosted domains, Alexa #108719; 📆 listed 2005 (#2625)
3680 Victoria Street North
Shoreview , KS MN 55126 US
☎ Phone 877.275.8763
📧 support@a...Website language(s): en-US
👪 Most Recent Customer Reviews
📅
-anonymous- (oxforduniversity1@h...) / pacificbuidingcarejanitorialservices.com
😠 Aplus.net is terrible absolutely the worst company
Worst company ever, after 29 long years of frustration I'm finally leaving Aplus.ner, ever since Aplus was bought out by Deluxe in 2011 everything went south, I should of left a long time ago but because site emails etc is all tied in together I was afraid to lose that but they no communication, no responsibility of fixes things that aren't customer issues but they own servers on customers not getting their emails is beyond laughable not professional to be in business as a hoster. I have a huge list of complaints about Aplus.net to say it's more than enough to fire them but me experience is worth telling people please please do not go to Aplus.ner not only are they more expensive than everybody else but they don't offer anything close to the 100 hosting companies do provide. Fur example SSL's aren't free, their servers aren't that fast, they fired all their American employees, tech support doesn't respond and if they do respond you could wait almost a week to get an answer. And if [read more...]
Worst company ever, after 29 long years of frustration I'm finally leaving Aplus.ner, ever since Aplus was bought out by Deluxe in 2011 everything went south, I should of left a long time ago but because site emails etc is all tied in together I was afraid to lose that but they no communication, no responsibility of fixes things that aren't customer issues but they own servers on customers not getting their emails is beyond laughable not professional to be in business as a hoster. I have a huge list of complaints about Aplus.net to say it's more than enough to fire them but me experience is worth telling people please please do not go to Aplus.ner not only are they more expensive than everybody else but they don't offer anything close to the 100 hosting companies do provide. Fur example SSL's aren't free, their servers aren't that fast, they fired all their American employees, tech support doesn't respond and if they do respond you could wait almost a week to get an answer. And if [read more...]
📅
-hidden- (-hidden-) / riverviewbc.org
😠 Not happy!
Our church's domain name was sold to Aplus.net. They have the wrong email address for us, so we never receive billing notifications. Thus, our web page gets shut down. I have tried to get our domain name transferred, but they will not give me an authorization number. They keep emailing the incorrect address they have for authorization. The email address they have does not exist.
Our church's domain name was sold to Aplus.net. They have the wrong email address for us, so we never receive billing notifications. Thus, our web page gets shut down. I have tried to get our domain name transferred, but they will not give me an authorization number. They keep emailing the incorrect address they have for authorization. The email address they have does not exist.
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-anonymous- (lyle.e.jones@g...) / heartofthemix.net
😠 I've been a professional in this business for 22 years, and have _never_ dealt with a worse registrar in terms of their online portal, product management, or technical support. I have been a paying customer for more than 10 years, and... I just can't do it anymore. As a professional systems administrator for a public /16 and more than 150 individual companies, I will not use aplus.net again, nor would I recommend it for any of my customers.
I have used nearly all north-american registrars and have consistently had a better experience with every single one. This is a low bar.
I made the decision more than 10 years ago to give aplus.net a try for my own personal accounts, as it was literally the least expensive at the time. Well as they say: "you get what you pay for." Never again.
I have used nearly all north-american registrars and have consistently had a better experience with every single one. This is a low bar.
I made the decision more than 10 years ago to give aplus.net a try for my own personal accounts, as it was literally the least expensive at the time. Well as they say: "you get what you pay for." Never again.
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📄 Editorial Review
🔃 Aplus.net is part of Deluxe Corporation🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: internetnamesforbusiness.com meganameservers.com megamailservers.com
Part of Deluxe Corporation, Aplus.net designs hosting, marketing, domain and ecommerce services for small, medium and big companies. They operate on high-level technology and infrastructure which they also own.
Customers can benefit from the following variety of hosting products:
- Shared Hosting;
- VPS Hosting;
- Cloud Hosting;
- E-mail Hosting;
- Domain Registration;
- SSL Certificates;
You can choose from 3 shared hosting plans that include industry-standard features and tools, such as: website creator, email accounts and email storage per email box, MySQL databases and MySQL management, or Microsoft SQL databases (except for the entry-level plan). Their features start up a bit limited, but the advanced-level plan comes well-equipped.
Configured on SSD drives, VPS servers are Linux-based and allow CloudFlare CDN integration for high speed, high security and high level of optimization. You will benefit from backups, dedicated IP addresses, MySQL databases and SSL certificates. VPS servers are customizable and security is guaranteed with SiteLock Pro.
Their professional cloud service offers great features that are free or unlimited. You get a free domain name, as well as the following features in unlimited amounts:
- Unlimited disk space;
- Unlimited bandwidth;
- Unlimited FTP Accounts;
- Unlimited subdomains;
- Unlimited hosted domain support;
💰 Price & Cost
Their prices are rather high when compared to other hosting providers offering similar service configurations.
Payments can be made monthly and customers can choose long-term contracts between a year and 3 years. This might not be great for customers who prefer short-term commitments. Another disadvantage is that they do not offer the possibility of a refund for any purchased services.
⌛ Reliability
Powered by Intel, Cisco, Linux, Unix, Microsoft and Red Hat, Aplus.net guarantees high speed and high performance with little risk of downtime. They guarantee 99.99% uptime availability. However, they state that they won’t credit customers in case they experience downtime with their website.
🏢 Data Center
The company is registered in Shoreview, Kansas (USA). They also host their servers in their data centers located in Phoenix and San Diego. These include 2 layers of redundant power systems and backup is powered by their diesel generator.
✍️ Customer Support
Tech support can be contacted on the following support options: live chat, phone, e-mail, contact form, Twitter or Facebook (since they are active on social media as well).
There is also a Domain FAQ available which you can check out in case you encounter any issues.
🔨 Control Panel
For shared hosting plans, customers get their portal control panel, whereas VPS servers are controlled via cPanel.
🎯 Conclusion
Aplus.net offers robust web solutions for individuals, as well as big companies in the online community. However, one inconvenience for customers might be the fact that there are no dedicated servers available.Prices seem a little high and products are not refundable. Their uptime is great, but no crediting is offered in case downtime occurs. Overall, Aplus.net is still a great choice when looking for hosting services.
🌏 Server locations:
Miami Toronto Dublin
📢 Special pages
Website research for Aplus.net on June 23, 2021 by WebHostingTop
🎁 Promotions
20% off sitewide
Enter the coupon code EI20SW at checkout. - 🔖 No time limit
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📤 Aplus.net Website Products
| 🔧 Shared - 💻 Linux/Windows | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Business | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 2 🆓 Free domains : 1 📌 Dedicated IPs : 0  $191.88/YEAR10 domains 300GB RAID-5 Web Data Storage 3000GB Web Bandwidth Transfer 250 Email Accounts 5GB/mbox Mail Data Storage Unlimited Mail Bandwidth Transfer Unlimited FTP Accounts 1 MSSQL Databases100MB SiteLock Malware [...] 🔗 Plan URL : https://www.aplus.net/web-hosting/compare-hosting-plans | $10.99/mo. | 100 GB | 500 GB | 1 / 2 | |
| Professional | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0 $287.88/YEARHost up to 100 domains Unlimited RAID-5 Web Data Storage Unlimited Web Bandwidth Transfer 500 Email Accounts 5 GB/mbox Mail Data Storage Unlimited Mail Bandwidth Transfer Unlimited FTP Accounts 2 MSSQL Databases 200MB SiteLock Malware [...] 🔗 Plan URL : https://www.aplus.net/web-hosting/compare-hosting-plans | $29.99/mo. | unlimited | unmetered | 1 / unlimited | |
| 🔧 VPS - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| VPS 1024 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, WHM 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 1000 MB 💪 CPU : 1 Processor 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 1  FREE RESTORESWith access to backups, you can easily restore your data on your VPS. MYSQL DATABASES With a VPS you will have full control over your MySQL databases. Create and manage unlimited MySQL database with ease using cPanel. SSL [...] 🔗 Plan URL : https://www.aplus.net/vpshosting | $30.00/mo. | 30 GB SSD | 1 TB | 1 GB / 1 | |
| VPS 2048 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, WHM 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 2000 MB 💪 CPU : 2 Processors 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.aplus.net/vpshosting | $40.00/mo. | 40 GB SSD | 1,500 GB | 2 GB / 0 | |
| VPS 4096 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : CPanel, WHM 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔋 RAM : 4000 MB 💪 CPU : 4 Processors 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 🔗 Plan URL : https://www.aplus.net/vpshosting | $50.00/mo. | 80 GB SSD | 2 TB | 4 GB / 0 | |
| 🔧 Cloud - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
| Professional cloud hosting | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : Unlimited 🆓 Free domains : 1 📌 Dedicated IPs : 0  Free DomainUnlimited Storage Unlimited Monthly transfer Unlimited Hosted Domain Support Unlimited FTP Accounts Unlimited Subdomains 100 Email addresses 5 GB/mailbox Email storage 100 MySQL Databases Two 200 MB MSSQL Databases 🔗 Plan URL : https://www.aplus.net/cloud-hosting | $5.99/mo. | unlimited | unmetered | / 0 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| COMODO WILD SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7  .net $15.99.ws $35.00 .ca $14.99 .us $15.99 .tv $50.00 .org $18.99 .info $15.99 .mobi $15.99 .biz $18.99 🔗 Plan URL : https://www.aplus.net/domains | $15.99/yr. | ||||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| POSITIVE SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1  Validation for Domain Name$10,000 Warranty Passive Site Seal (displays company name, date/time stamp) 5 Minute Issuance 1 Domain supported SSL for non-ecommerce sites that require encryption, paperless validation system, only validating the [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $34.99/yr. | 1 | |||
| COMODO SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Validation for Domain Name$250,000 Warranty Dynamic Site Seal (displays company name, date/time stamp) 5 Minute Issuance 1 Domain supported SSL for basic ecommerce sites, paperless validation system, only validating the ownership of the domain 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $99.99/yr. | 1 | |||
| PREMIUM SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Validation for Domain Name and Company Details$250,000 Warranty Dynamic Site Seal (displays company name, date/time stamp) 1-3 Days Issuance 1 Domain Supported 1 Year Free PCI Scanning 1 Year Free Daily Website Scanning SSL for securing [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $179.99/yr. | 1 | |||
| COMODO EV SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Validation for Full Organization$1,750,000 relying party warranty Dynamic Site Seal (displays company name, date/time stamp) 1-3 Days Issuance 1 Domain supported 1 Year Free PCI Scanning 1 Year Free Daily Website Scanning Extended Validation SSL; [...] 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $248.99/yr. | 1 | |||
| COMODO WILD SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔨 Control Panel : [In-house] ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : Unlimited Validation for Domain Name$250,000 Warranty Dynamic Site Seal (displays company name, date/time stamp) Immediate Issuance 1 Domain supported with unlimited subdomains Extend SSL encryption across unlimited sub-domains. 🔗 Plan URL : https://www.aplus.net/security/ssl-certificate | $440.99/yr. | all subdomains | |||
| 🔧 Emails - 💻 Linux | Keep mouse over features! | 💰Price | 📆 Updated | |||
| 3 email addresses | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7  3 GB MAILBOX STORAGEFORWARDERS/ALIASES AUTORESPONDERS, VIRUS SCANNING & SPAM FILTERING POP, IMAP & WEBMAIL ACCESS SPAM FILTERING BLACKBERRY PUSH ONLINE CONTACTS, CALENDAR, NOTES, TASKS 🔗 Plan URL : https://www.aplus.net/business-email | $2.95/mo. | 3 GB | unmetered | ||
| 10 email addresses | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔗 Plan URL : https://www.aplus.net/business-email | $5.95/mo. | 3 GB | unmetered | ||
| 100 email addresses | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup, CDN ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔗 Plan URL : https://www.aplus.net/business-email | $19.95/mo. | 3 GB | unmetered |
Contact information is managed by aplus.net representatives Amanda Rusich - amandar@a..., support@a..., sales@a... [login]
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📊 Web stats
| ⚑ Targeting: | United States |
| 📂 Details for https://www.aplus.net/ | |
|---|---|
| 📥 Website DNS: | MX::mx3c40.carrierzone.com => 64.29.151.238 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com ns2.abac.com => 64.29.154.70 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com ns1.abac.com => 64.29.144.70 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com MX::mx2c40.carrierzone.com => 64.29.151.237 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com MX::mx1c40.carrierzone.com => 64.29.151.236 ( Waterloo ) / Internet Names for Business Inc. - hostopia.com |
| 🔨 Server Software: | Apache|PHP/8.2.1 |
| 📌 Website IP: | 209.235.147.104 |
| 📍 IP localization: | Canada, Ontario, Waterloo - see top providers in Canada, Ontario |
| 🔗 ISP Name, URL: | Internet Names for Business Inc., hostopia.com (inactive) |
✅ Customer testimonials
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📋 Aplus.net News / Press release
Aplus.net Announces Codero - Offers advanced dedicated and managed hosting solutions core business model developed by seasoned management.
Aplus.net, a web hosting company and internet solutions provider, today announced the launch of Codero, a business entity focused solely on dedicated and managed hosting services for small and medium-sized businesses. The company states that Codero's business plan provides customer service driven advanced hosting solutions for email, eCommerce, and other hosting needs, delivering [...]
Aplus.net, a web hosting company and internet solutions provider, today announced the launch of Codero, a business entity focused solely on dedicated and managed hosting services for small and medium-sized businesses. The company states that Codero's business plan provides customer service driven advanced hosting solutions for email, eCommerce, and other hosting needs, delivering [...]
Aplus.net Integrates Pinnacle Cart with eCommerce Hosting - Pinnacle shopping cart solution is customizable, secure and filled with features for SEO friendly stores.
Aplus.net, a web hosting company and internet solutions provider, today announced the integration of Pinnacle Shopping Cart - a marketing focused and fully customizable merchant tool designed to maximize online store sales. With its broad range of product merchandising, CRM, SEO features and multiple payment options, the new cart offers a timely alternative for businesses of all sizes [...]
Aplus.net, a web hosting company and internet solutions provider, today announced the integration of Pinnacle Shopping Cart - a marketing focused and fully customizable merchant tool designed to maximize online store sales. With its broad range of product merchandising, CRM, SEO features and multiple payment options, the new cart offers a timely alternative for businesses of all sizes [...]
Aplus.net Expands Online Backup and Recovery Solutions - Added EVault software capabilities help to control backups, minimize storage needs, and speed up data recovery.
Aplus.net, a web hosting company and internet solutions provider, today announced that it now offers EVault automated online backup and remote backup as part of its complete lineup of services for dedicated server customers. The company states that it is available for its customers with self-managed dedicated servers at $25 for 20 GB per month, EVault also comes standard as part [...]
[search all aplus.net news]Aplus.net, a web hosting company and internet solutions provider, today announced that it now offers EVault automated online backup and remote backup as part of its complete lineup of services for dedicated server customers. The company states that it is available for its customers with self-managed dedicated servers at $25 for 20 GB per month, EVault also comes standard as part [...]
📣 Aplus.net Social Networks
https://twitter.com/Aplus_net
Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Account started from August, 2008, having already 7263 tweets with 1497 followers and 584 friends. Last activity on . See recent tweets:
Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Account started from August, 2008, having already 7263 tweets with 1497 followers and 584 friends. Last activity on . See recent tweets:
- The technical issues have been resolved and impacted client emails are restored. We appreciate your patience as we… https://twitter.com/i/web/status/1539350531411435521
- Thank you for your continued patience. The outage impacting many of our customers has been isolated and we are brin… https://twitter.com/i/web/status/1539320133201559552
- We have been made aware of a technical issue impacting email services. Our IT team is working to isolate the issue.… https://twitter.com/i/web/status/1539284546222444544
https://www.facebook.com/aplus.net1/
About: Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Aplus.net account is having several likes, talking about them several people. Last activity on . Recent posts:
About: Aplus.net specializes in helping small businesses create online buzz with web hosting, website design, web marketing and domain registration.
Aplus.net account is having several likes, talking about them several people. Last activity on . Recent posts:
- Get fired up with these 4th of July savings! Offer available through July 9th. Click to learn more: http://bit.ly/2RKAPSG
- Jump into summer with a new logo now until June 21! Add code SUMMER when you checkout: http://bit.ly/2XwwTa3
- It’s (still) your lucky day — get the first month free when you sign up for one of our monthly hosting plans. Now through March 25. Visit http://bit.ly/2TQCcU4
https://www.linkedin.com/company/aplus-net/
Aplus.net (established 1992) is a Privately Held entity having 397 followers on LinkedIn and 51-200 employees, industry Internet.
Aplus.net (established 1992) is a Privately Held entity having 397 followers on LinkedIn and 51-200 employees, industry Internet.
No official Blog yet
📈 Domains trend
Reviews👪 Aplus.net Customer Ratings
The quick stats of Aplus.net profile shows a note average of 1.8 out of 10, counting 30 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
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| (1 = 3.33%) | |
|---|---|
| (1 = 3.33%) | |
| (2 = 6.67%) | |
| (26 = 86.67%) |
📅
Lee Taylor (lmartintaylor@g...) / ticketfixit.com
😠 Run from this company - horrible experience
Horrible service. In the end they suspended my site and refused to help me get it back up telling me on the phone that "there was nothing they could do." I had to reach out to their competitor, hostgator, for tech support on getting my site back up. Hostgator was very helpful.
Horrible service. In the end they suspended my site and refused to help me get it back up telling me on the phone that "there was nothing they could do." I had to reach out to their competitor, hostgator, for tech support on getting my site back up. Hostgator was very helpful.
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-anonymous- (toby@t...) / thebrandinghouse.com
😠 I have over 30 clients hosted on aplus.net. And have been using them for over 17 year. I will be migrating all of my clients to a new hosting company. They recently changed their SMTP protocols without informing a single client. I have spent two days reaching out to all of my clients, helping them update settings on multiple devices. All of this time is unbillable and now my clients are unhappy. Tech support has declined during COVID and there is literally no sales support.
Do NOT spend your time or money with Aplus.net!
Do NOT spend your time or money with Aplus.net!
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Boldbear (maps@h...) / vikingcondo.net
😃 Dropped Website Security
I have a small website for a condo association. I was using basic directory security where if the user doesn't have access then a dialog box pops-up asking for the user name and password. They dropped the security leaving the secure directories completely open. I have no idea how long this was going on but they dropped my security! The issue has been given a ticket number so god knows how long they'd leave my site open while their discussing the problem. I'm deleting the sensitive content and going to start scanning the internet for a different web services provider.
I have a small website for a condo association. I was using basic directory security where if the user doesn't have access then a dialog box pops-up asking for the user name and password. They dropped the security leaving the secure directories completely open. I have no idea how long this was going on but they dropped my security! The issue has been given a ticket number so god knows how long they'd leave my site open while their discussing the problem. I'm deleting the sensitive content and going to start scanning the internet for a different web services provider.
📅
-anonymous- (-no email-) / basicintell.com
😠 aplus.net - still pathetic after all these years
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate [read more...]
I have been with Aplus.net for over 10 years, principally as a domain registrar, and more recently (last 7 years) as a share business plan customer. I have always felt that the company based in Overland Park, Kansas, had a very bad attitude towards customers, and I have been forced to file at least one BBB complaint. When the tech support was taken over by a Canadian company, the quality of support noticeably improved; however, the canucks are very limited in what they are permitted to do and are restricted, essentially, to the same level of access as the customer - i.e., using the control panel.
Specific complaints:
1. Poor security. Passwords are limited to 8 characters for email accounts.
2. Aplus requires you to give your primary account password to verify identity when contacting them for support, and they have done away with challenge-reply verification.
3. Support is unable to answer basic questions like what version of phpBBB the hosting plan supports. I had to escalate [read more...]
📅
Nikki (nikki_walt@y...)
😠 I have been with Aplus.net since 2003. In December I was told all of my accounts were being upgraded (I have a reseller account for a local web firm). I soon realized that the company had switched hands and in a matter of days stellar service went down the tubes. No cron job functionality (still unfixed to-date), cannot access email or database files via ftp as they are farmed out to another party, carrier zone. Their 99% uptime guarantee is a joke. I still do not have full functionality of my accounts, which caused me to lose 4 customers to date and when I asked for some of my money to be refunded since my accounts were down for a little over a week during the upgrade, form mail stopped working for about 2 months, all autoresponders were deleted and never reactivated, and cron still isn't working- no response. I would have left in December except with client email accounts totaling around 300 and no longer have access to create a backup- causes a nightmare for m
e to [read more...]
e to [read more...]
📅
Mark Wadsworth (markwadsworth@y...) / oldnorthstatesutlery.com
😉 I feel the pain with Aplus.net. Last year with the platform change they really screw me for about 2 months. I missed most of the cyber Christmas shopping season. About late Dec 2009 they fixed my site. Aplus.net was on thin ice with me. About mid way through 2010 I was cooled off with them and signed on for another year with them. That was a big mistake on my part. About 3 and a half weeks ago my store went down again. It was down had for 2 weeks during Christmas again. They fixed it but all the links from my website to my store were cut and I am not able to go in and fix them. I have been blown off many times by Aplus.net in the last few weeks. They have called me back at very odd times like around 7:30 on a Sunday night and I was not home. In May my year will be up. I will be moving on to another host. I have been a Aplus.net customer since 2004.
If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
If I am going to spend money for poor service. I may as well go someplace else where I can get service for less money.
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Michael Smith (michael@r...) / accessdrive.net
😠 I have been with aplus for several years, and back in march, I started being charged for extra ftp accounts ($3.98) and it lasted for 2 months then it went up to $7.96 and went for three months. It is Aug. and I contacted them about this back in June and I am still having the problem and they said it was fixed. They are refusing to give me a refund:
"We do not offer prorated refunds on any of our services." This was from
Caysha Steger
Manager, Escalations and Retentions
APLUS.NET, a Deluxe Company
Phone: 913.495.4542
Do not use this service!!!!
"We do not offer prorated refunds on any of our services." This was from
Caysha Steger
Manager, Escalations and Retentions
APLUS.NET, a Deluxe Company
Phone: 913.495.4542
Do not use this service!!!!
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Steven M (stevenminnick@g...) / sminnick.com
😠 I had been a customer for years and was satisfied, but they recently did an "upgrade" and broke the ability to host wordpress blogs (due to a VERY outdated version of libxml2 from 2006 you can't update the blog from any 3rd party app). They refuse to fix it and are even less helpful about compensating me for the headaches they have given me. I'm writing this review and then leaving them ASAP! I fought with them for 2 months with closed service tickets with no reason, no responses, nothing. Finally got a "we are not able to update that, sorry" The bug was fixed a year ago and since their version is 4 years old wordpress has problems. They suck!
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Luis Fungairiño Martín | -no email-
😠 Hace menos de 1 año que empecé a ver cambios a PEOR en el servicio de APLUS, que los primeros años fué excelente.
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me dicen que no hay cambios en su Sistema y que hable con mi web-designer.
Resulta que soy yo el web-designer.
Mis formularios han estado funcionando todos estos años y no he tenido que tocarlos. Ahora el comando PHP mail(...) no ejecuta su cometido. Y SIN EXPLICACIONES.
Ya me estoy buscando otro proveedor.
Ahora parece que han cambiado de servidores y que incluso han subcontratado alojamiento con algún otro proveedor.
Ha cambiando el Panel de Control, han cambiado las rutas de alojamiento, ha cambiado el Webmail. TODO A PEOR
Ahora incluso ha dejado de funcionar el envío de formularios mediante PHP en 7 formularios que tengo funcionando.
No dan respuesta, simplemente me dicen que no hay cambios en su Sistema y que hable con mi web-designer.
Resulta que soy yo el web-designer.
Mis formularios han estado funcionando todos estos años y no he tenido que tocarlos. Ahora el comando PHP mail(...) no ejecuta su cometido. Y SIN EXPLICACIONES.
Ya me estoy buscando otro proveedor.
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Steve (gumtrunk@y...)
😠 I have been with aplus.net for over 3 years now and although there has been many problems I decided to stick with them because I had so many problems with previous hosts that i thought this one wasn't so bad for a shared hosting provider.
But as time went on, my view started to change for the worse:
1)
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with you shortly... and guess what? It never did.
2)
Then they decided to add captcha feature to their form processing software. I have never seen such a bad integration in my life. After clicking on the submission form, customer were taken to a totally blank page with captcha on it... They couldn't care less about respecting the look and feel of your website! I complained about it but they said that I should install my own script... A nice way to say f@*! off, we don't care what you [read more...]
But as time went on, my view started to change for the worse:
1)
As many people with aplus.net, people used to send me emails I never received. When asked about it, all support could say was, well, it has been received by our server so it should be with you shortly... and guess what? It never did.
2)
Then they decided to add captcha feature to their form processing software. I have never seen such a bad integration in my life. After clicking on the submission form, customer were taken to a totally blank page with captcha on it... They couldn't care less about respecting the look and feel of your website! I complained about it but they said that I should install my own script... A nice way to say f@*! off, we don't care what you [read more...]
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fran (g4@g...)
😠 they were recently purchased by hostopedia. since then it has been nothing but issue after issue with no end in sight. hostopedia is the worst i have ever dealt with and i keep losing money every day. stay away from aplus as they are just a helpdesk now and hostopedia is 10x worse than any old review you see on here about aplus.
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C. Daynes (-no email-)
😠 I am a web designer. Based on a review CNET did on Aplus years ago, I put all my accounts under Aplus thinking they were reliable (thanks CNET). I was not a reseller - I just used their services. As time went by some clients had terrible problems particularly with email - the servers would go down with regularity, clients lost days of email and of course called me to complain. Aplus tech support always would indicate it was no big deal it would be fixed in 24 hours, it was always something out of their control etc. The email for those particular downtime would never be received. It just went into space somewhere. Of course, this made these clients unhappy with me. I obtained hosting for clients elsewhere and transferred domains after once again unsuccessfully calling tech support. Now get this... I've transferred the domain name away which causes the hosting to be null and void. I told the TechSupport person on the phone (which they have a note of in their records) that I [read more...]
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Jay Vince (jaysb7@h...)
😠 Wow, this is just an icing on the cake to go along with the horrible service I received.
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
Not only did I never get to use my dedicated server or any services but now I lose my money too. Sorry you should change your name from Aplus.net to FPlus.net, worst service Ive ever been exposed to. Just a bunch of thieves.
Thanks again Fplus.net
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Another dissatisfied client (soarer1@h...)
😠 Used cedant.com (sub of Aplus.net) and our website and emails have been down for 2 weeks now. Data on our website also lost. Support is non-existent and same responses as the posts below. Contemplating taking legal action as we have lost business for 2 weeks. Will be back to post update. Gross negligence is a crime cedant/aplus. You need to take responsibility.
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denny (ttidy@y...)
😃 Aplus.net hosting service is terrible, for past year, their have outage or some known network problem, they will not notify its customer!!! you find out your website was down after some hours later from your own customer...
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
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Brian (brianswebshop2@a...)
😠 My server has been down for 5 days now and they are still unable to provide me a date as to when it will be back up. And the sad thing is, they are still taking orders for new servers.
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: [read more...]
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: [read more...]
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Rick (-no email-)
😠 11/30/2007 - I have been with them for 6 months, and today is the second major outage! In fact today my server has been un reachable for most of the day! As soon as its up I am moving ASAP!
They keep quite about downtime hoping no customers notice... Stay clear of them!
They keep quite about downtime hoping no customers notice... Stay clear of them!
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-anonymous- (-no email-)
😠 I've got a high end dedicated server plan. Aplus.net is really bad. I've had four major outages with them in the past two months. I am moving my server to a new host, but didn't want to take the time over the holidays. So I stayed with them. Big mistake. 25-75% package loss for the last 3.5 hours. Its November 29th, you can imagine the money I'm losing... Their customer support is horrible, they won't notify you about outages and they won't give you updates as they repair their systems. This is the third time there has been "router" problems in the last two months. I am just miserable... 1,000's of dollars down the tubes so far. Don't be like me, get a different dedicated server host.
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laurent martin (lma.smm@g...)
😠 I concur with many other contributors: Stay away from Aplus.net. Don't make the mistake we did. Their support is terrible and their quality of service below par. They have been down for the past 45 min and there is no one to be reached. Even their core commercial website (www.aplus.net) has been down. Their entire infrastructure is still down as I am writing.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
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-anonymous- (-no email-)
😠 Endless problems with their suport. Stay away from them! I had to file a claim with the BBB and do a charge back to get my money back from them. They didn't offer the services that they claimed on their website. When I asked about them, they told me that if I had searched the Knowledge Base, I would have seen that they defined the services differently than most. Bait and switch all the way.
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Odenplan (franson@h...)
😠 We had a dedicated server by them for 6 months.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
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Matt D (mattd@h...)
😁 I purchased a dedicated server from them and though I may have had a few problems they are very responsive and much better than any other company I have hosted with. I currently have just under 10 domains that I mange on my server with ease. The control panel/server administration software I use with it is Plesk which is by far the best I have ever used before. There are no hidden costs all costs are associated to what I have purchased and agreed to. If I do have a dispute about my bill they take it very seriously. Customer service here is outstanding and by far better than I would expect this type of company to have.
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-anonymous- (-no email-)
😠 Definitely do not use this company. I thought I had researched this company, but obviously not enough. I am having the same problems as the other reviewers. Hidden charges galore.
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Mark (marklinford@b...)
😠 Stay away from this company at all costs. I used to host with Aplus.net. I chose to change hosting companies. I cancelled with Aplus.net and then they still went ahead and charged me for another year's worth of hosting even though I had cancelled and my site was being hosted with someone else. They would not refund my money even though they were clearly in the wrong. These people are rip-offs! Do not use this company.
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Bra (bradford@v...)
😠 After I cancelled they sold my contact email address to spammers. Just another reason not to host with Aplus.net. See my email record for that email address that was only ever used for contact with them http://www.vosupply.com/aplusnet.gif
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mark (maark_75@y...)
😠 AVOID! They couldn't solve a simple technical issue, so my website was useless. I cancelled the services using their online cancellation form, but they kept billing me. When I asked for refund, they lied that they never got my cancellation.
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Jataun (msellis100@y...)
😠 This company has many hidden charges. I paid for services for the entire year when purchasing my plan. After that I recieved billing on my account (direct debit) every two weeks. I called to fix this several times during which their overseas customer service changed my plan and added another bill? My services were not working and I called in to have everything removed that I did was not included in the year plan once again. Most of my domains and services were not working and were paid for so I no longer wanted the service. They then charged me 80 and said dont pay till August. I recieved two bills a few months later for another 80$. At this point nothing was still working. I have paid for the domain for the year and they have taken it down months ago and want more money. I have never been able to get a decent call with them. None of them are in the US and they dont have good command of the English language. Dont do it !
Aplus.net -vs-