Aplus.net negative review #1658 by Brian (brianswebshop2@a...)
Aplus.net got a negative review on
Brian ( brianswebshop2@a... )
My server has been down for 5 days now and they are still unable to provide me a date as to when it will be back up. And the sad thing is, they are still taking orders for new servers.
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: Visitor50039: Is your company honoring your uptime guarantee, and if so why and I being sent a bill?
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:48:27: Visitor50039: http://servers.aplus.net/servers_guarantee.html
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:50:23: jennys: this is completely emergency situation
2007-12-03 11:50:29: jennys: it was a very general bandwith issue with our main ISP in the old data center with no ETA for fixing it
2007-12-03 11:50:33: jennys: that is why we were forced to move the servers to the new facility
2007-12-03 11:50:40: jennys: and in this case no we do not cover the uptime
2007-12-03 11:50:44: jennys: you can e-mail dedicatedsupport@aplus.net and request for refund because of the issue, managers will check the requests case by case
2007-12-03 11:54:46: Visitor50039: thank you for your time
Best Regards,
Aplus.Net Support Team
Brian
www.BriansDreams.com
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: Visitor50039: Is your company honoring your uptime guarantee, and if so why and I being sent a bill?
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:48:27: Visitor50039: http://servers.aplus.net/servers_guarantee.html
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:50:23: jennys: this is completely emergency situation
2007-12-03 11:50:29: jennys: it was a very general bandwith issue with our main ISP in the old data center with no ETA for fixing it
2007-12-03 11:50:33: jennys: that is why we were forced to move the servers to the new facility
2007-12-03 11:50:40: jennys: and in this case no we do not cover the uptime
2007-12-03 11:50:44: jennys: you can e-mail dedicatedsupport@aplus.net and request for refund because of the issue, managers will check the requests case by case
2007-12-03 11:54:46: Visitor50039: thank you for your time
Best Regards,
Aplus.Net Support Team
Brian
www.BriansDreams.com
59 out of 67 users found this review to be helpful!