Pacific Host review

This review cover a general impression of pacifichost.com product features like reliability, support, data center, price & more. Brand #14174, listed since .

Most Recent Customer Reviews

Shahnewaz Rahmani (shahnewaz.rahmani@g...)
Time Hosted: over 3 years
Global rating
Features
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pacifichost.com is best!
pacifichost.com is best! I have use 3 years. There support also well. pacifichost.com is best! I have use 3 years. There support also well.

Thank You
Shahnewaz Rahmani
Penguin George (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Awesome service all round
PacificHost has been the best hosting company I've used in a while! Their customer service is fast and friendly, and the support staff will go out of their way to help you. Their product is excellent and very affordable.

I would definitely use them again in the future!
counselh@telus.net (-no email-)
Time Hosted: 1 to 2 years
Global rating
Customer Relation
Great customer service
I am new to this world of web hosting. We have formed a Canadian charity to assist students at Mount Meru University in Tanzania. Pacific Host has been outstanding in their assistance.
MORE REVIEWS
Listed and verified since 2009

Editorial Review


Hosting Platform Features
Private Datacenter SAS 70 Certified
16 X Intel Xeon 5520 16mb cache
24 GB DDR3 Server Memory
Enterprise Hardware with Hot-Swap
CloudLinux + CloudFlare Platform
24x7x365 USA Based Support
99.9% Website Uptime Guarantee!

Data Center

PacificHost's operations are located on the Peer1 SuperNetwork which is powered by Juniper and Cisco technologies, and is connected to over 500 networks around the world. The network is a Tier 1 OC-192 Internet backbone with over 16,000 miles of fiber connectivity.

Transit Providers
Telia
Verizon
Abovenet
Global Crossing
Internap
Level 3
PCCW
Voxel
Comcast Peering
Private Exchange Peering

Their Datacenters
8500 Vicar Drive, Suite 500 San Antonio, Texas 78218 , US
Barley Way, Ancells Business Park Fleet, Hampshire GU51 2UT
600 West 7th Street Los Angeles, California 90017, US
2350 Corporate Park Drive Herndon, VA 20171
1 Yonge, Toronto, ON M5J 2N1, Canada

Conclusion

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Website research for Pacific Host on December 11, 2011 by WebHostingTop

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PlansWebsite Products

Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Core featuresManaged$159.00/mo. 250 GB2 TB
Turbo featuresManaged$279.00/mo. $99 Setup Fee 500 GB2 TB
Extreme featuresManaged$319.00/mo. 500 GB2 TB
Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
PH Basic  $4.00/mo. 15 GB300 GB
Basic  $5.00/mo. unlimitedunmetered
Advanced  $11.00/mo. unlimitedunmetered
PH Ultra  $11.00/mo. 40 GB1500 GB
Ultra  $15.00/mo. unlimitedunmetered
Premium  $19.00/mo. unlimitedunmetered
Professional  $29.00/mo. unlimitedunmetered
Enterprise  $39.00/mo. unlimitedunmetered
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Beginner  $24.00/mo. 25 GB250 GB
Professional  $49.00/mo. 50 GB500 GB
Elite  $69.00/mo. 75 GBunmetered

Contact information is managed by pacifichost.com representatives John Petrone - manage@pacifichost.com , sean@pacifichost.com [login] | Last company update:

Web stats

Targeting: United States

TestimonialsCustomer testimonials

"The level of support & service I experienced while working with PacificHost was outstanding!

The support team they have are top notch, while I did not have any major or regular issues, anything I was stuck with was promptly resolved by the friendly team in less than an hour.

Their infrastructure is extremely stable & reliable. Of the time I was with PacificHost, I suffered one occurrence of downtime, which was for less than 1 hour. Throughout the entire ordeal, their network team kept us up to date with the hard facts.. no beating around the bush, fantastic!

Their products are very well priced & are worth every penny!

For anyone reading this who is considering a new web venture, or a business looking to move webhosts, I highly recommend you give PacificHost a serious look & you'll no doubt uncover a brilliant web hosting company who are serious about their clients, just as I did!

Thank You PacificHost for your amazing service & hospitality. 10/10"
Rory O'Donoghue ( rorus_4@l... ) / nearstorm.net
"Pacific Host has been absolutely essential for the growth of Exposed Vocals. They have a technical staff that goes above and beyond for their customers at a very good value. I consider them apart of the team! Great company!"
Exposed Vocals ( support@e... ) / www.exposedvocals.com

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Social Networks

https://www.linkedin.com/company/pacifichost
About: PacificHost is a leading provider of website development and e-commerce solutions for small to medium-sized enterprises. It employs some of the best staff members in the country to cater to your needs. We focus on providing quality, feature-rich web and reseller hosting services.
PacificHost account is having 16 followers on LinkedIn and 11-50 employees.
https://plus.google.com/+Pacifichost
About: PacificHost is a leading provider of website development and e-commerce solutions for small to medium-sized enterprises. It employs some of the best staff members in the country tocater to your needs. We focus on providing quality, feature-rich web and reseller hosting services.Our pledge is to provide our customers with nothing but the best-quality, most fully-featured services at reasonable prices. We alsoconstantly upgrade our software to provide a wider range of features. It is our belief that creating a successful web presence should be universal, easy and affordable. Our ready solutions enable small and medium-sized enterprises alike to gain advantage from their websites and respective online activities. Theonline presence in the ever expanding global network allows companies and individuals alike to take advantage of what the World Wide Web has to offer. The changing economic scenario is bringing the world community closer day by day. The catalyst behind these far reaching changes is the extensive usage of Information Technology. We mobilize businesses and individuals to harness the power of the internet, by giving them practical and effective solutions that their enterprise (whether big or small) can afford.It has always been PacificHost’s motivation to further excel in this field and thereby provide our customers with utmost satisfaction they deserve. We strive to offer the fastest, most-reliable service in the industry, along with extremely knowledgeable customer support, while value for money. It is our expertise to simplify web hosting services, while accommodating the most-experienced webmasters.PacificHost remains as focused as ever on providing an excellent hostingexperience. We are confident our array of value-added services, free tools and scripts, high-powered hosting solutions, backed by our excellent customer service and innovative partner program, will lead your business forward in this emerging global economy. That is why it isnot surprising that most of our customers have chosen PacificHost as their web hosting partner based on recommendations from others.
PacificHost account is having 46 followers and 366 plus one count.. See recent Google+ Posts:
pacifichost.com GPlus Icon
- Microsoft joins the Linux Foundation - techcrunch.com http://ow.ly/IkUP306eJ1l Microsoft joins the Linux Foundation | TechCrunch
- 10 Ways to Search Google for Information That 96% of People Don’t Know About - brightside.me http://ow.ly/OjHu305P24w 10 Ways to Search Google for Information That 96% of People Don’t Know About
- Ask Sucuri: Is My Website Hacked? - blog.sucuri.net http://ow.ly/LzOX30570QB Ask Sucuri: Is My Website Hacked?
Pacific Host Blog See recent blogs summary posts:
- Bing Product Ads – Are They Right for You? - Bing Product Ads give you the opportunity to showcase your products in an engaging ad format by including images, promotional text, pricing and your company name. It also lets you reach 31 million ...
- The Heartbleed Bug – What You Should Know - The Heartbleed bug is a recently discovered security vulnerability which puts users' passwords at risk on several popular websites. It is an extremely serious problem that has single handedly turned t
- What is The Internet of Things (IoT)? - Information travels along familiar routes in most organizations. Proprietary information is stored in databases and analyzed in reports, then goes up the chain of management. Information also ...

ReviewsCustomer Ratings

The quick stats of Pacific Host profile shows a note average of 7.5 out of 10, counting 161 opinions. (few listed on the top of the page)
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Hozefa Patel (hozefareadytowork@g...)
Time Hosted: 2 to 3 years
Global rating
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Excellent support
The best thing with pacifichost is their customer support, they have really expert customer support executive, who go depth in into the issue and provide practical solutions for the issues.

Thanks
Hozefa
Cabotune (admin@c...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great response time and support
Everytime i have a probleme with pacifichost they response time is very quick and the support try on their best to resolve any issue i had (quite a lots). will defenatly recommande them to everyone. I'm glad i stayed.

Thx guys

Ps: Michael Heath(Support Agent) thanks for the help today brilliant job
Tania Melo Correia (taniamelo12@y...)
Time Hosted: 6 mo. to 1 year
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Cost
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Finally found a good home for my project
Would like to say that I've found a good home for my project. It turned out that I tried many web hosts, but any of them didn't even come close to pacifichost.com. So far I have been very pleased. I have not noticed any downtime or slow browsing speed.
They sent a guy out to look at it turns out I did something wrong in my config file. They fixed the entire thing no cost to me. Great + for their customer support service.
It also provides tools to help identify the cause and to arrive at a solution.
Uptime is good. They are very professional in approach and follow up.
All in all, Pacifichost runs an honest business that treats customers with respect.
Raul (treo_13@h...)
Time Hosted: 1 to 2 years
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very happy with the customer service
have a service also excellent customer care 24 hours a day
took more than a year with them and I have no hits on this hosting, very compliant and for me the best service and seen outside europe.
Larsene32 (redadmin@c...)
Time Hosted: 6 mo. to 1 year
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Pacifichost Fits My Needs Perfectly!
I have been using pacifichost.com for over a month now with a shared hosting account. It gives good service at an affordable price, with multiple ways to pay, even Paypal, monthly too, and they don't rip you off. Your in control of your service.

I am not a technical-minded person and they have walked me through everything I've needed to make my hosting experience with them a great experience. The sales and Technical are purely professional and timely. Thank them for being there. I hope they will continue this way.
The speeds I am experiencing are awesome!
I got everything I need, set up correctly!
Aline Fernandes Cunha (reaccount@d...)
Time Hosted: 3 to 6 months
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I like pacifichost to be my web host!
Hey guys,

I signed up with pacifichost over 3 months ago. In my first week it wasn't that great as my website was down for an hour but it apparently was due to the nic card needing to be replaced. With that aside, the support is always there, which is an issue I had at my last host. Everytime I go on their website, and I've spammed their chats almost so they probably don't like me very much lol. Everytime I start a chat though they answer within like a minute so I appreciate always having somebody I can talk to on the site. Sometimes though they would ask me to submit a ticket, but that was for a whmcs install and a nameserver issue - but they replied like an hour later and set it all up.

I can't say they have the fastest network, or the best nic cards but gawd darnit they have the best support.
Marge G Barton (margegbarton@y...)
Time Hosted: 1 to 3 months
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Best for any scripts
I had been with Pacifichost for 1 month. I had tried many other hosts before reaching pacifichost. At other hosts, the main problem I came across was script installation and its configuration or troubleshooting. Here techs at pacifichost helped me to realize this. I need not worry any more for my scripts. They can install any kind of script and configure them. Also the billing department is so quick in processing orders. Apart from compatibility issues, I have never came across an issues with my scripts. I would say that Pacifichost is the company which provides best ffmpeg hosting.
David (david@e...)
Time Hosted: 1 to 3 months
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Aweful
This was the worst hosting experience I've ever had. Multiple problems and very poor support. Every time that I contacted them I got the run around.
This is unfortunate, it is hard to help this person if he did not even provide valid contact info. However, our chat and phone support is always 24/7 and we strive to take care of issues the first time around. I have not seen a support ticket over a few hours til resolution in over a few months. Since there is no way to verify any of this information, we can't say how we could do anything different. I personally stay on top of everything we do and would not have allowed an issue like this to happen.


On behalf of PacificHost, John Petrone, Operations Manager

Marketing representative (John Petrone - manage@pacifichost.com, ).
-anonymous- (-no email-)
Time Hosted: under 1 month.
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Pacific Host - VERY BAD CUSTOMER SERVICE
I buy hosting there yet this month, at the beginning of a good server, but after a few days, their servers being down. It is very difficult to ask for money back. they are just stalling for time.
When a customer is not happy, we stand behind out full refund before 45 days. The only exceptions are things like doman names and dedicated servers. I will issue a refund in a few minutes if someone requests one. I wish I had more information about this user so I could see what went wrong and fix it. I never want to see someone leave us unhappy.
Marketing representative (John Petrone - manage@pacifichost.com, ).
canningr (bret@t...)
Time Hosted: 1 to 2 years
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The Worst in hosting and liars to boot
one of the slowest hosters, and the lie every time you call
I started with them 4/22/11, and on the 23rd I was requesting support and there response was it works for us! I said no it does not work, they wrote back sorry your ip was blocked. NP. 4 hrs later I'm contacting them back. and their response oh your ip was blocked.???? 4/30/11: Contacting them again this time a domain issue. 5/1/11 Im back and they say sorry we are doing migrations. ???? All good until 4/27/2012 and it was taking sometimes 2 to 3 minutes to load a page. Which after 3 days they said it was a permissions issue and wouldnt happen again. all good until 1/23/13 I got on chat and complained about ungodly speeds ( 1 time it took over 5 mins) they suspended me for 2 many nodes (found out it was a master email account I didnt know about) they deleted then said that and permissions where the speed issues. also happened in Feb (26ish) (moved a main site to another hoster) and in the beginning of March. On 3/28/13 all [read more...]
I have researched this account with the ticket number provided. Unfortunately this story is a bit blown out of proportion. This customer contacted our support because his site disappeared. We investigated and told him that someone from his old hosting company logged in (From a WiredTree IP) and do this. He apparently used the same credentials when he signed up for an account with us. Our techs tried to restore from back-ups but this customer told us that he was going to just go file a complaint, that we needed to "close account
I dont even want to talk to any body from here. You lose a site". We did not have a chance to even help him further, we even responded with, "We never lost your website, your website was delete by someone logging in from an IP which traced back to www.wiredtree.com. I have cancelled your account for you. Sorry that you feel you have had a bad experience with us, I wish there was something I could do to put it right for you. If there is anything else we [...]

Marketing representative (John Petrone - manage@pacifichost.com, ).
jay.andrews@roadrunner.com (jay.andrews@r...)
Time Hosted: over 3 years
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pacifichost.com is awesome
They helped me a lot and put up with me when i have a lot of support/request issues. I love this place. Toby is an awesome customer support representative.
-V- (vehicros@y...)
Time Hosted: 6 mo. to 1 year
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Service with Pacific Host was great for the first two months, but now the service is horrible, 2-5 minutes just to load a website, and The same guy answers the phone all the time, plus he doesnt do anything but say "Submit a Ticket" to india, where they have no clue what they are doing.
Time to once again, find a new hosting provider. :(
None of this is true, we have US based support for his account type and a lot more than one person answering the phone. Here is the real reason he is upset. We got a phishing abuse report (IP and URL partially blocked for customers protection):


Subject: URL: http://niXXXXXXXbs.com/XXXXXXXXX/XXXXXXXXX/XXXXXX/XXXXXXXds_wordpress/XXXXXXl.com.webapps.mpp.home.XXXXXXXXccount-resoulvation.pXXXXXXXXXwebscr-cmdXXXXXsecure-codXXXXy/secure-codXX/security/https.www.paypal.com.page.php (216.144.2XX.XXX)
Type: phish/anon1
Reported Domain: niXXXXXXXbs.com
IP Address: 216.144.2XX.XXX

Received: Tue May 21 8:42:39 AM CDT 2013

John Petrone, Operations Manager, PacificHost

Marketing representative (John Petrone - manage@pacifichost.com, ).
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
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site hacked 4 times
there are no security on the pacifichosts servers . my site was hacked 4 times in a month!

stay away from this hosting
This is not a valid complaint. Not only do we partner with Data Bank with their Super Secure Datacenter (http://www.databank.com/), we offer ADDITIONAL Security for FREE with every account from Award Winning Company Pro Guard. Of course without the customer details, I am unable to research what the real issue was in order to offer a resolution if there needed to be one.
Marketing representative (John Petrone - manage@pacifichost.com, ).
bob.c AST-154-81183 (Bob.c@w...)
Time Hosted: 1 to 2 years
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Update to SSL renewal issue
This is an update to my previous review regarding PacificHost's inability to renew the free RapidSSL certificate supplied as part of their ultra hosting

After trying to contact PacificHost management directly we have been able to abtain a prorated refund.

They also denied that the SSL was included in the renewed hosting and said we could have one if we could prove otherwise (something they had never said before).
We proved it and asked for one. Answer yes you should be due for one, but no as the account is canceled, do you want to reopen the account?

PacificHost also sent copies of emails they sent to us to someone using a Yahoo Brazil address, but they refuses to tell us what exactly was shared.

To protect other customers from the same experience we've asked for two things:
A formal apology from a member of senior management so at least they are aware at that level they have a problem
A list of steps that they will plan to take to improve customer service [read more...]
I have researched this and we did offer and include a free SSL, according to the invoice history we never charged him for one and he did not pay extra for one. Also researched support tickets, I saw the request to cancel but nothing that would suggest that we had an issue with his SSL.
Marketing representative (John Petrone - manage@pacifichost.com, ).
Pavel Veleba (quewr@o...)
Time Hosted: 3 to 6 months
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Pacifichost is pretty excellent!
I've been applying Pacifichost regarding 3 months and wanted to reveal my expertise to date. The support may be clean to date without any distractions.
We've utilized the actual are living chitchat several times, one ahead of We registered along with another after i registered, simply because We weren't certain tips on how to build my nameservers they arrange it in my opinion which was trendy. I've the actual supplier consideration by the way therefore I am just primarily using them for your totally free WHMCS license which preserves myself lots of dollars along with We was able to deploy which with the specialist within cpanel.
Usually We haven't much got any kind of complaints about the actual support to date however We'll be sure you post any kind of messages.
bob.c AST-154-81183 (bob.c@w...)
Time Hosted: 1 to 2 years
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Simply a terrible experience
It all started when the free rapidssl certificate in my ultra plan didn't get renewed when my Pacific Host renewed my hosting.

It seemed to be an oversight and there wan't an option for me to do it in the SSL section of the control panel so I opened a ticket.

But I there still wasn't a way to renew the SSL, I kept getting told to go back to the control panel or generate a CSR which didn't produce a renewal response from Geotrust or Pacific host. Support didn't read tickets and would ask for ticket numbers they'd just been given or constantly send me to forms that I'd just said didn't work because they said completed with last years SSL certificate on it. It just going round in circles.

Then finally a tech offered to install the certificate and I was requested to sign an agreement to payback $25 for a rapidssl if we left - we gave them access to a company email account and we had a certificate. Great, I went on vacation - came back and found that my staff hadn't been able [read more...]
This is a second review identical to the other one. This needs to be removed. We have already responded to it.
Marketing representative (John Petrone - manage@pacifichost.com, ).
Jorge Ricardo Palacios Duarte (ricardo@e...)
Time Hosted: 1 to 3 months
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PacificHost excellent services !!!
Just some feature of my SE software are not working from the star, but with patient we are overcoming this issues. They guys of Pacifiic host are very kind and diligent. I really appreciate that. Well, just continue this way to build long term relationship ! Thanks for your help !
Jas Carntis (gewasuie@g...)
Time Hosted: 2 to 3 years
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I've had a good run with PacificHost!
I've been a customer of another popular web host for a few months however either their service has been degrading or I just happen to be really unfortunate to be on a bad server, as the server constantly loses connectivity and there are periods where mail I send through outlook will just never send. After doing a bit of research I ended up at PacificHost as their reviews on the internet are by far much superior to most other companies, and on some review sites you can see the IP Address of the reviewer so I did a whois check and they all seem legit. So with that aside their price point, features, and cPanel base is what convinced me to try them, I only signed up for their shared hosting as my site isn't too complicated. Their signup process was nice and simple, their emails are the most detailed and gorgeous looking emails I have ever had the pleasure of reading (litterally their emails are like eye candy they look so nice).

I appreciate the small things and you can tell that [read more...]
Michael H. (atlnorth77@a...)
Time Hosted: under 1 month.
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I'd heard good things abut PH and initially, things went well. The ticket system is very annoying because the information I got through email was usually not very effective and often irrelevant to what I'd inquired about.

And then came the trouble. My site was "accidentally" deleted by a careless rep on a Thursday; I was assured by a manager that a free backup would be created for me that day.

And then it happened again--five days later. Just talked with PH management and they basically brushed me off. Worst part? No backup was ever created.

I lost lots of time and money by trusting Pacific Host. I'll never recommend this company to anyone. They're lack of competent customer service erases any technical prowess. they possess.
This customer decided to upgrade from a shared hosting service to a VPS and he asked us to cancel his original shared hosting service, so the customer service agent complied and canceled the service. Technically our customer service representative should of asked the customer to fill out our Cancellation Request Form at cancel.pacifichost.com instead of canceling the plan, as in the Form it details that if you are transferring your service you need to have a backup of your data and request us to transfer it first, of which the customer did not do. I (Rex Boyd - Operations Manager) have spoken with the agent who handled the ticket and he understands that he did not handle the ticket properly, and for this I apologized to the customer and worked out an agreement with the customer to keep his business.

When I re-setup his account I forgot to mark his unpaid invoice as paid and our system automatically terminated the account a 2nd time as a result. I spent 2 hours on the phone with [...]

Marketing representative (John Petrone - manage@pacifichost.com, ).
Randy Morano (support@e...)
Time Hosted: 1 to 2 years
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Michael Werner is a life saver!
Immediately found my problem and fixed it. My site was down all day (something myself or of my developers did wrong) and Michael went in and corrected it.
Knight Queen (server@b...)
Time Hosted: 6 mo. to 1 year
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My Pacifichost review.
We are in the process of setting up a design company and the guys at Pacific Host helped us get setup and running with our wordpress website, it was having an issue through the auto installer in Softaculous and they fixed the issue nad sent us back our login, and they added some neat plugins into wordpress that I didn't even know existed, one blocks spam so we really appreciate the extra effort these guys went into going above and beyond into helping us. They have a good response on tickets and offer a load of extra stuff that I've never had before with my other hosting company.
Great job guys, fantastic service!
savantit (urshobhit@g...)
Time Hosted: 1 to 2 years
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pacifichost truly awesome
firstly i had my account with paicifichost in 2010 but at that time i was not that satisfied with the service so i left them after 1 year and now i am again back on this host and found that they have improved alot, support,servers,features are just best even you can compare it with hostgator you will found them at par even by paying 50% less and their support is just amazing, i was extremely satisfied by the support of ipage.com but they are doing even better them than that, till now i am highly satisfied, so i recommend this host to all who wants value for money hosting.
Panda Stockman (klahtela@y...)
Time Hosted: 1 to 3 months
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Happy with Pacifichost's level of performance!
As an IT pro for the past 12 years, I've been through alot of hosts and I've had so me bad experiences and good experiences. After hosting with PH for the past 2 months I couldn't be happier with the level of performance, uptime and support that I've received from them.


Anytime I have an issue, I always get a real answer and it doesn't take very long. Whenever there are server or network issues and I notice as I monitor my site from hyperspin, first thing I do is check twitter.com/pacifichost_ops and they usually already mention the issue and that they are working on it. Never has my site been down for more than an hour at a time. Overall though downtime is rare and for the price you pay, it's a good deal too.


IMHO, PacificHost is really how a hosting company should be run, and I appreciate the level of service, and particularly the level of communication and transparency that PaciicHost offers - it's hard to find that anywhere else.
Yankuba Jarju (yyankk@y...)
Time Hosted: 2 to 3 years
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Pacific Host Rocks!
I've been with pacific host for a while now. overall there service is super. They respond to all my questions swiftly! and their support is second to none!

Thanks for a great service Pacific Host!
Dave (dhrubajyotibiswas@g...)
Time Hosted: under 1 month.
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Great Support
I have been struggling to setup a server and all through the stages it was the support team who had really helped us with the support in finalizing a project upload.

I wish all the best..
Ajesh (techbhimaonline@g...)
Time Hosted: 1 to 2 years
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Pacifichost is simply great
We owned a dedicated server from pacifichost and hosted nearly 6 of our web sites with them. With utmost delight I can say that none of the Hosting provider has satisfied us like pacifichost service. Most of the hosting companies mentioning 99.99% uptime in packages, but we really experienced those uptimes with pacafichost. Not only they take care of their customer needs but also provide resolution on urgent basis. Especially one tech representative Sean White truly impressed by his server knowledge skills. We migrated some of our web sites from windows to Linux even then we did not feel much issues with pacific host. They are simply great and great value for money. Hope we can continue with them for more years
Time Hosted: 1 to 3 months
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Pacifichost Is My Choice!
This is a good company, they've been around for a few years and their reviews go far back enough to prove it. As always when signing up with a new host I'm a little iffy even with the money back guarantees they all offer, as some will outright lie and refuse to offer you a refund. The order process was relatively fluid, however my order originally got declined and I had to send in a copy of my ID, apparently so because I'm nowhere near my billing address at the moment. That was a bit of a hassle but it's not their fault as I know online fraud is a big industry.

I signed up with Pacifichost because I needed streaming video in the hopes of broadcasting some little league games around where I live, however I didn't ask them specifically if the "web hosting" service supported it and I later found out that it didn't, and I had to upgrade to a vps. Again it wasn't their fault though, as before I signed up I never asked them what specific service it was supported under. I did end up [read more...]
Art Sprague (web@a...)
Time Hosted: 1 to 2 years
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Good company. Very reliable.
I am moving more of my websites to this host. I have been at this for many years and they are among the best I have used.
Gabriel Thompson (thompsongabriel940@y...)
Time Hosted: 1 to 2 years
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Extremely happy with Pacifichost
PacificHost, it would be clear to say that it has everything you could want in a hosting service, after signing up to there Ultra plan the support has been awesome, after my previous web hosting service proved to be a joke it was a matter of finding a new hosting company to transfer my website to, this is when I found PacificHost, after doing my research I found that they were very highly spoke of, so I decided to give there service ago, it would be safe to say that I have never looked back at all, I needed help transferring my website across, PacificHost kindly offered to transfer my website free of charge for me, it was just a matter of filling in one simple form on my end, couldn't of been any easier in my opinion, they had my website transferred within the hour of submitting the form, in my eyes that is impressive by all means, I decided to pay annually for my plan, only to find that I was eligible for a free domain as well, wasn't really planning to register a domain as I already [read more...]
Julie Teo (julie@t...)
Time Hosted: under 1 month.
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thank you, PacificHost!
Very happy with your prompt customer support. Patient and very helpful staff. They have good product knowledge and good listening ears.

Ever willing to listen and they are quick. Thank you Sean White!
Andre (info@l...)
Time Hosted: under 1 month.
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The best
Sean's help was awesome setting up up my cPAnel and registering domain nameservers. AS I'm very new to this, Sean provided help not even expected from his. Great stuff, Very satisfied
Gert Sterner (gert@s...)
Time Hosted: under 1 month.
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Great support. That made my day!
I moved my domain here, because I needed ironcube for my photo site. I choose PacificHost because I got a lot of helt on the online 24/7 chat even before I bought anything. They were a little more expencive than the others I looked at, but that great support was the key. Now that I have moved, I needed a lot of helt getting my old site over and setting up the server. They never topped helping and I am truly greatfull. Thanks guys! :-)
nikos kemalis (hostmaster@s...)
Time Hosted: 1 to 3 months
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pacifichost.com is best!
i am glad to meet this company you have good quality of services ,please make litle better your price and realy you are the BEST ON THE TOP !
Bejamine Rohed (bejaminer@y...)
Time Hosted: 6 mo. to 1 year
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Pacifichost's hosting is superb!
I've only been with Pacifichost for a month but I like to review services whether good or bad before I forget. I signed up with Pacifichost for a developer portal website, nothing too intense or hard to host by any means.

I simply chose Pacifichost based on the previous reviews and talking to an agent on their live chat asking a few simple questions like money back and uptime whatnot. I haven't really needed any support as their welcome email was really thorough and gave me links about learning cPanel since it was my first time with cPanel, previously only used DirectAdmin.

My website has been up for a month now with no downtime and I haven't run into any issues that really required the use of their support so I can't rate their support but it is certainly a legitimate service that can reliable host your website. All I have for now, if things change I'll surely reply to provide any updates and through some other WHT posts I saw you guys want my domain so I'll report my post [read more...]
-anonymous- (alahakanna@g...)
Time Hosted: under 1 month.
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PacificHost got it!
I contacted PacificHost for support after 2 days of joining for a change in the nameservers etc. the support team member Kevin Wells did an outstanding job very promptly.

I think I found the great hosting company i was looking for!

alaha
stephen hanley (stephenhanley1@h...)
Time Hosted: 3 to 6 months
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pacifichost.com is the best place to be :-)
i startout on a ultra plan then upgrad to VPS V5 for the script i was using for video hosting i had no idea on what to do with a vps server i did make a few mistake the everbody at pacifichost.com mad thinks very easy for me any think i ask was ans when i got thinks wrong the fixed them all free of charge that to me was pricless if only everbody working was the same as pacifichost.com well life would be great thank you from steve in ireland :-)
jwesleydueo (jwesleyedu@g...)
Time Hosted: 1 to 2 years
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Sneaky Hosting Provider
Pacific Host has a great price but poor support. Here is my chat log right now:

14:57 Dennis eyer: Thank you for contacting PacificHost, my name is Denis. I'd be glad to assist you with any questions you may have today.
14:58 matt: Look Above
(because I put in all the information they needed on the chat form)
15:34 matt: waiting
15:39 matt: still waiting
15:46 matt: this is not good
15:51 matt: This is at least the 10th time I've had problems with support

----

I think from my support requests, 10 out of 13 have been bad :(.

The server also has a lot of hiccups or something as well. There is a lot of limitations with FTP like I can only upload or download 1 or 2 at a time. They said I had to change the filezilla settings to a terrible setting that would drastically affect my speeds. Never had this problem before.

Anytime I put in a wrong password at anyplace, eventually the firewall blocks it and have to go to their terrible support system to unblock it. They [read more...]
All I could say is WOW. I research this guys communications with us in tickets, in 1 months he sent 24 tickets, 21 of those threatening us for reasons that have nothing to do with his service, for example, "My lawyer, who has done fact gathering the last month or so has finally said enough. He offered me to give you one way out and I agree. I know you guys are a new company and don't really know what you are doing, so to save you media problems, fraud case and other legal proceedings, we request we get a full refund and a full refund of the credit inside my account as well. " - He never mentioned any issue before this other than getting locked out for continuously entering the wrong password. He never asked for a cancellation or refund (we gave him one after that reply). He support issues are his own. We have to protect other accounts on the server, anyone who logs in incorrectly after a certain amount of times in a row gets blocked. It is not our problem that he did not know [...]
Marketing representative (John Petrone - manage@pacifichost.com, ).
Koby De Gillern (net@s...)
Time Hosted: 3 to 6 months
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My experience with Pacifichost has been great!
I've been with PacificHost for 3 months and abit now, there support have been very helpful and my tickets has been resolved within the hour at the most, I'm using there VP3 plan for a development server I have for personal use, the setup was pretty instant on ordering, didn't have any issues, I haven't had any dowtime since I have been with them, PacificHost catched my eye due to the affordability, all in all, I am a happy customer and believe this company deserves a review, I will definitely recommend PacifcHost to others, keep up the good work, A+ from me.
mytrainerstv (jssomi@g...)
Time Hosted: 6 mo. to 1 year
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Great Customer Services !
I have two websites hosted @ pacifichost , overall they have the best hosting plans ever -everything is unlimited, their customer customer service is the best, their response time to an issue is A+ i am really satisfied with their services.
WMN Broadcasting (wmnbroadcasting@g...)
Time Hosted: under 1 month.
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Pacifichost.com is Awesome
PacificHost.com has been awesome and very helpful. I am a webdesigner and im able to host my own sites as well but their customer service is like none i have ever encountered. Our Tech Kevin was on his job when we transfered our site over to them for more space. He stayed with me online until it was finished and corrected from my last host. I would choose them over any hosting company online. Thanks Pacifichost.com and Kevin for your wonderful service and customer support! Be Blessed!
Mark Sebesta (admin@t...)
Time Hosted: 1 to 2 years
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Great Company To Work With
I wold like to take the time to say pacifichost is a great company to work with and I would recommend them to anyone who would like to build a great site. If their is anything you need they are always their to help till the issue is fixed.
Thank You Pacifichost
From
The Horror Movie .Net Team
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
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nice help from the sale representative Sean..
but i do find that you should consider about giving more dedicated RAM for shared hosting. VPS hosting is out of my budget. and also what about scalability ? how can i use more than one server for one application ?
will be happy to answer any question u have.
Avi Shaw
Jordan J. Motley (jordanjmotley@y...)
Time Hosted: 3 to 6 months
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Pacifichost Rocks !!
Pacifichost has always provided me with excellent, prompt and very patient service. I never feel like I've just been through the IT grinder after they've helped me. Pacifichost is home to some of the friendliest, most knowledgeable support staff I've ever dealt with. From small tasks on Live Chat to an entire server move, they handle anything like pros and are ALWAYS available to lend a hand. Tired of waiting 20 minutes on long-distance to be greeted by a support 'tech' that is rude and hardly speaks English? Man, you can kiss that goodbye. I've yet to wait more...
Even when I've just missed something obvious, they know how to treat people like... people! Thanks Pacifichost!
Derek LaFollette (derek.lafollette@y...)
Time Hosted: 3 to 6 months
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PacificHost is the best in customer support I have ever had.
Pacifichost has been superb in everything. I specially love that the customer support is always online. They are always there to help fix problems I may have. They have a great staff with smart technicians. I have used many providers and I have never had one so great. They go above and beyond when it comes to helping out anything I ask. It is not there job to do certain things they have done for me. That shows me that they really do care and want to make sure I stay happy. I could see myself with Pacifichost for a very long time.
Sergey Valdin (valdin@f...)
Time Hosted: 1 to 3 months
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Pacifichost is a solid hosting company!
I've been with pacifichost for just 2 months now (I'm using their shared hosting Package) and have received nothing but quality service.

Like most people, I've tried a variety of hosting companies and, although I haven't had many troubles, I've dealt with overloaded servers, slow customer service and various account limitations.

Pacifichost's reliability is great with little downtime, the cause of which is always explained before hand or immediately, if it was unplanned, but what really stands out is their customer service. I have sent a handful of "tickets" to support and I always receive an answer promptly (often within minutes).

I asked in the support ticket if there's any way they keep backups of our sites. They quickly responded and within an hour, I got my deleted files back - and my website running again.
I am just experienced enough to cause real damage, and they have been patient and helpful at all times - can't reccomend them highly enough!
dr.mudallal (dr.mudallal@y...)
Time Hosted: 6 mo. to 1 year
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this company is great with great support team .. live chat support especialy "Sean White" .. i loved the company cuz of him .. its realy recommended .. don't waste your time looking for better host ;)

many thanx.
Jeffrey V Burton (jeffreyvburton@g...)
Time Hosted: 2 to 3 years
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Good work team..Keep it up !!
While I have been using PacificHost for very long. I can already recommend them to everyone simply by how they handled an issue with an api integration script which would not function on their servers out of the box and required changing server settings.
Since I did not have access to actual server settings not only did they work with me to correct them they installed the script for me due to conflicts I kept having with the server configurations.
Please note that I am not discussing normal scripts like Joomla, they install like a breeze just like on any other service provider's server. This script which had problems is a lot more advanced and the type where some servers just can not handle it no matter how much effort goes into making it work. This was the problem that I was expirencing and PacificHost worked their magic and made it work despite the actual developers and myself who has installed the script before were unable to.PacificHost experience and knowledge in server [read more...]
David COOPER (cooperdavid05@g...)
Time Hosted: 6 mo. to 1 year
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Very pleased with pacifichost hosting service!
I have seen some reviews here that aren't so nice (so much hate going around). I wanted to shed some light on this company. I've been with 2 other hosting companies who I'd rather not say since this review isn't about them. When I signed up with Pacifichost I wasn't lured in by their unlimited hosting but rather when I called them somebody answered (unheard of for quite a few companies) and he answered all my questions regarding their uptime, support and how they run their "unlimited" hosting.

I signed up and I have been here for a about 2 months and I can say I am quite satisified. I ran into script permission error and submitted a ticket and they fixed it within 3 hours. One day my site was down and I called them, the guy opened a ticket for me and it turns out my IP was blocked. I later learned they actually allowed you to unblock your own IP in the client billing area.

There have been a few times in which I noticed a speed issue with my site where it would take a few seconds [read more...]
NazretTube (nazretvideo@g...)
Time Hosted: 1 to 2 years
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pacifichost.com is best!
we are very pleased to have pacifichost.com. we have a competent partner as hosting provider. www. nazrettube.com
Rene Andersen (lapski@e...)
Time Hosted: 1 to 2 years
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Fantastic service
When i look at latest surveys, i have difficulties thinking that this is about the same service. I had a dedicated server which ran wihtout any issues at all. Support have always been there to help me out the the best way. I will definately use their services again.
Asif (asifamod@g...)
Time Hosted: 1 to 2 years
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pacifichost.com is best hosting company
I have been Pacific Host for about 18 months now, and I only have good things to say about them. I love their live chat support which is available 24/7 and their frontline support usually get you the help needed right there and then. If they can’t, only then am I forwarded to their ticket response system, which is also by far faster than my previous hosts. So no wasted time for me and no long wait in their queue for their techs to contact me. Their email coordination is fast and efficient. I have experienced a decent amount of uptime compared to other hosting companies I have used in the past which is a big plus point for me as I host a video server with high amounts of traffic moving daily. Honestly speaking, in the last 6 months Pacific Host has been more reliable then my past previous hosting companies I have used for years. Too bad I didn’t hear of them sooner, or they would have definitely had all my business.
The second thing that caught my eye about Pacific [read more...]
Jason Carter (carterjason2138@y...)
Time Hosted: 6 mo. to 1 year
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Happy using Pacifichost hosting service!
Previously I was using free hosting for my other websites and I have to admit I was a bit hesitant about signing up for paid hosting. After reading some positive reviews about Pacifichost, I decided to give them a try. I paid via paypal. their discount code saved a good sum of money for me. Their support team helped me with setup and explained me everything I needed to know. They even helped me with installation of some scripts for running of my site.
So far I have been very pleased. I have not noticed any downtime or slow browsing speed.
I especially love their support. They're easy, friendly and they seem to really care about their clients.
Price is great, reliability is great!
I've finally found a good home with pacifichost. Highly recommend these guys.
ahmed zinab (etislamicart@g...)
Time Hosted: 1 to 3 months
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pacifichost.com is best of the best
pacifichost.com is best of the best specially on there live help they fix the problem as soon as possible and the most credit i want to give is Mr.Sean White he helped me a lot i am just speechless about his help on my problem thank you pasfichost
Thiago Medeiros (email@t...)
Time Hosted: 1 to 2 years
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awful service
To me pacifichost was my worst hosting experience, they blocked my site saying it was consuming lot of resources, i bought a plan with a high level of resources because i know my sites has considerable number of visitor, but i would like that when the site had peaks of users it simply refused the acees with the "high resource" screen, but beside that they prefered to suspend my account puting a message like if i haven´t paid my account (showing that for my visitors) and blocking my email, i asked them to tell me what was causing my site consumes so much resources , they said "the logs are unconclusive, and doomed my entire website and email, forcing me to upgrade to a account with the double of the price and the half of the features, with a control panel that seems more a DOS-like command prompt instead the easy to use cpanel, and even that way, my site and email are still suspended for 72 hours now.
If you are looking for a serious company that care for you as a client and your´s [read more...]
I researched this client - he was cited for mass spamming 31 times. The account his is referring to was a VPS without a cPanel - We have always offered VPS with cPanel but no longer offer without because some people obviously do not understand how to SSH and do things the "old way", he chose the non-cPanel account so he got the non-cPanel account.

He is right about one thing, do not host your site from us if you plan to mass spam people from our servers.

Marketing representative (John Petrone - manage@pacifichost.com, ).
Shelley T Waddell (shelleytwaddell@y...)
Time Hosted: 6 mo. to 1 year
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Pacifichost is one of the great webhosting services I have ever used
I have been with Pacifichost for 7 months. I am incredibly happy with their services and support. Up time and speed are so good, tech support is awesome. I constantly sing the praises of the Pacifichost tech staff, especially after they have patiently taken me through any problems, I as a non-technical user, might have. Front line support can answer all most all the questions. Their email spam filtering is really really superb.
tony (admin@t...)
Time Hosted: under 1 month.
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These guys are great! All hosting companies have issues but these guys stick [...]
These guys are great! All hosting companies have issues but these guys stick with it! When there is an issue, they stay with you and do whatever needs to be done until it's fixed. If you look at "godaddy.com", even they have issues and complaints. But you're going to pay MUCH more with godaddy.com and you're STILL GOING TO HAVE THE SAME ISSUES! I've tried many hosting companies and they're a lot like telephone companies. They all offer the same thing BUT which one has the customer support? That's what is important to you when you need someone there. And they're there for you, 24/7. They're friendly and they put up with a lot. And most of all, THEY NEVER GIVE UP! For the price, they're great and their work ethic is perfect. I recommend them with a 10 out of 10 score!!! Try them out, I'm sure you'll love them. And for those of you who need VPS, they've got great prices! You won't be sorry, I can pretty much promise you that. I'll be with these guys for a long, long time. [read more...]
lubrin (j1@h...)
Time Hosted: over 3 years
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pacifichost.com is the best hosting provider!
I have tried them all, bounceweb fatcow, godaddy, ixwebhosting, blueweb, etc.. none of the top rated webhosts that i have used offer the same amount of flexibility and options that pacifichost does. do a trial if you dont believe me. you will want to switch like i did. stephan harding helped me out because im such a mess. i have domains from bounceweb and namecheap and godaddy. all domains point to pacifichost!
Andres (morbote@h...)
Time Hosted: under 1 month.
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PacificHost Value their Clients
Really, the support of PacificHost and the service is invaluable. The price we pay for the hosting in comparison with the support and service the offer is a steal. The Support team tried everything to solve the problem i was having, and really i was angry im not an easy client, but they stayed firm that they gonna fix the problem and they did it.
tony sakal (rhinoblitzing@g...)
Time Hosted: under 1 month.
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sean white was there when I needed him...
The cgi bin files were removed from the folder for some reason but he cleaned it up right away and I was back on track. Thanks sean!!!

PS, hope the snow is good this year!
reya (reyarylory@y...)
Time Hosted: 1 to 3 months
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Good service somtimes slow
I can tell servers are fine, support is good - somtimes slow but at end it is fixed and they help you overcome problems.
Marcus (weeyhmarcus@g...)
Time Hosted: under 1 month.
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Great support @ pacific host
Great support, very helpful and fast. Was able to solve almost all problems i had within 5-10 minutes as well as answer any questions i had about the problems
Hozefa Patel (hozefareadytowork@g...)
Time Hosted: 6 mo. to 1 year
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The best hosting plan I ever got till today
They are excellent in terms of three things.
1. Excellent customer support - There chat support even help in personal queries - for example one day I asked for any website where I can generate free php forms, and the support member provided me ten such websites name!
2. Features - Like video sharing, lots of script support and they even help in installing them or transfering from one server to another
3. Performance - Its fast, I am running 2 ecommerce site and a community site and other two general site on a basic plan all of them are running well, just a few hours server down for the whole sixth month duration. cloudflare and other such service inclusion is also benefit us.

Hope they will continue to provide best of their service for all of my life. Thanks
christian (admin@i...)
Time Hosted: under 1 month.
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good hosting company
l joined pacific host about a week ago since joining l requested a transfer that never went well l was actually constantly contacting the administration l have to say each time l contacted them l was swiftly assisted but unfortunately the problems kept mounting up. l was very ready to leave but a technician (sean white) he is a life saviour he looked over my tickets he dealt with every single problem it was like magic he definitely knows his stuff and trust me good technicians are hard to find and the fact that pacific host have one of the best technicians l have come across it has convinced me not to leave this hosting company. He is very very good and he saved me from losing an entire domain he went above and beyond to help me as a client and he was very patient l have found pacific host have a good few technicians. you will be making a big mistake if you over look joining this company. if you want a fast and secure network then you need to stop looking at hosting companies and use [read more...]
osama khan (clearkitab@g...)
Time Hosted: under 1 month.
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Pacific at the bottom of the ocean
I chose them because they offered ffmpeg in ULTRA Shared Hosting. I needed to convert WMA files to MP3. The site was good when it was up. I put them on pingdom.com - Their whole server was down too many times. The worst part is they refused to refund the money. So I opened a dispute on paypal. I even contacted BBB. Pacific Host accused me of threatening them because I opened a dispute on paypal for them. Their ticket system does not work properly. They said it was above 30 days. Bunch of liars. - Don't sink with them.
invoice number 17890
Client was submitting tickets when we were in the middle of our ticket system migration which was causing some issues. It was nonetheless resolved. The clients account was canceled despite the fact that he never responded to our cancellations as we needed further verification to cancel the account. Nonetheless the account was canceled and a refund was issued once the client closed the PayPal Dispute.
Marketing representative (John Petrone - manage@pacifichost.com, ).
Lois L C (loiscall5903@g...)
Time Hosted: 3 to 6 months
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Run by good people
Pacifichost is a nice company that I have dealt with. They have a nice group of people working there that really seem to care about your problems. I was transferring over a domain and it wasn't working. After a few days I contacted them and they replied in a few hours and told me it was because privacy lock was on my domain. I changed it to my email and then they reset it. When they reset it though they issued me a $5 credit "for any frustration this might have caused you" in their words. I was astounded, they basically gave me money because I was stupid and forgot I had privacy lock on my domain.

I contacted them another time about an error I received when uploading a video, I called them and the guy on the phone opened up a ticket for me, I didn't have to lift a finger. Then I received his reply and I would say about 5 hours later(admit their response times could be a bit better) they resolved the issue and told me it was an issue with the config.php settings I had, I tested and [read more...]
Bob Cook (Bob.c@w...)
Time Hosted: 1 to 3 months
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Unimpressed so far
Plan: Ultra

We were looking for a hosting company that offered SSL economically just to drop a few facebook apps on (ie very light usage). Pacific Host had good reviews and seemed to fit the bill pricewise. Initially their Client Portal had a problem then after installing the SSL cert (it took a while as all their instructions didn't match the the system) we found that it wasn't working, filed a ticket which didn't seem to get looked at - then i noticed that they hadn't given us a dedicated ip (so the cert wouldn't work) told them and it got fixed. The Wordpress site we have installed on the domain is down frequently. PH response was that it might be overloading the server, almost no hits or plugins - probably not. Very often I cant even get to the basic control panel (for example now which is why i have time to write this!!!!!!)
DUPLICATE POST FROM THIS GUY AGAIN - WE HAVE ALREADY RESPONDED TO HIS COMPLAINTS
Marketing representative (John Petrone - manage@pacifichost.com, ).
Marge G. Barton (margegbarton@y...)
Time Hosted: 1 to 2 years
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Get more value than that we pay for at PacificHost
I have been hosting with Pacifichost for about 22 months. I had tried many other hosting services before switching to Pacifichost. There had been up's and downs. Issues were there as in other hosts, but what matters is the time to resolve them. Here at Pacifichost, my issues were resolved pretty sooner. I had an up time of 99% which I think is the best part of their hosting. The tech panel is very good and experienced. The script installation and cpanel is another thing which I liked. I would like to say that Pacifichost is the best hosting company which I ever met.
Susan W. Wilson (susan_w_wilson@a...)
Time Hosted: 1 to 2 years
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Great work from PacificHost
I have been with PacificHost for more than 2 year. I am completely satisfied with them. The support which I get from these guys are awsome. The tech panel is very experienced and solves issue in matter of time. They take special care in informing the clients about the server updates through twitter and other social networks. Even though the plans comes at cheap rate, the resource provided is high. I would suggest PacificHost for those who are looking for low cost and better supported hosting service
dasferco (friendgak@m...)
Time Hosted: 1 to 2 years
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Hosting is constantly buggy
Hosted tends to crash all the time an error every time you write to technical support, and sometimes problems with the site loading too slow, it was stated that it is possible to create your own video site is not so wrong in the video is loaded again.
The client initially complained about a DNS issue, which was related to the DNS propagation on his domain. Then the further issues he experienced with uploading videos was because he improperly installed Clip-Bucket. We promptly resolved the issue with his script the same day.
Marketing representative (John Petrone - manage@pacifichost.com, ).
joan gotti (tkwoods_2007@y...)
Time Hosted: over 3 years
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No fantastico - Softaculous with less than 50 apps upgrades mean less for more
5 months ago you got Fantastico and Softaculous with all the features. Now you get less than 25% of what Softaculous has to offer. The Cpanel sucks with a java scroller that crashes browser.

They keep saying they are UPGRADING the Cpanel but they only cut service. Don't forget about the POLARIS server melt down in a few months ago that left everyone in limbo with no service for two weeks.

This place used to be the best. Now it is fast becoming the worst out there.

They cut out OXwall, Magento and otherss. You only get some real crappy solutions. WHAT A WASTE OF MONEY!!!!
Since we moved providers we no longer offer Fantastico, however Softaculous is more up to date and contains all the scripts Fantastico has and they are updated much more often. Additionally, we are not aware of any browser related issues with the twitter widget that is integrated inside cPanel.

We fully support Oxwall and Magento on our hosting services and Softaculous can both be installed instantly inside Softaculous. The client submitted a support ticket complaining of these issues last month, of which we never received a reply for.

Marketing representative (John Petrone - manage@pacifichost.com, ).
Valeriy Beluhov (beluhov@g...)
Time Hosted: 3 to 6 months
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Report Pacifichost
Bad Bad Bad

This company is the worst and most irresponsible...
WireFuseMedia LLC (known as Pacifichost) has repeatedly changed Terms of Service of www.pacifichost.com, leading to a reduction of consumer rights and responsibilities of WireFuseMedia LLC in the presence of "glitch" problems, which deprived me of the opportunity to obtain redress in the absence of agreed services and damage of stored information.

In my case, after braking there server Polaris in the summer, many customers, including me, loses their information. There technical staffs tell me - we will not do this anymore and offer me 2 more months. I do a mistake – believe in one fake provider.

But it happen again - server go down and my information is lost again. What you think that they do - after I open the ticket DQS-565-60418, there have a response – they send me information on "glitch" problem with closing the open ticket and blocking access to pacifichost.com system with blocking my IP address - [read more...]
This client was with us last year when we had a server issue last year that resulted in over a week of downtime to obtain the backups. We issued the client 2 months of service for free as a result of the issue and made a change in our hardware and network provider to avoid such an issue again. Unfortuantely this client became irate and started cursing to our staff members when we were unable to provide any further credit for free. We have not modified or changed in terms of service in anyway that would lead to a "reduction in consumer rights" as our terms of service abides by consumer protection rights as per the state of California.

The server did not subsequently go down, nor has the client lost any data. The firewall blocked the client from accessing pacifichost.com because he attempted to login to our billing systems with the wrong password too many times. After he notified us, he was unblocked, but not before making claims that we depriving him of service and filing a BBB [...]

Marketing representative (John Petrone - manage@pacifichost.com, ).
Joan M. Webster (joanmwebster@l...)
Time Hosted: 1 to 2 years
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PacificHost is saving me a ton of money
I have been using PacificHost for 6 months. I had decided to move to another hosting when my previous hosting was taking away money without my permission and always billing me wrong. When ever I submitted a downgrade request, they never completed it. So I moved on to PacificHost. Here the billing systems is so accurate that we don't lose our money unnecessarily. We gets prior notice before charging. The best thing I found here is that the hosting plans are cheap. Also the support technicians are doing a wonderful job. All my queries were answered by them and fixed my issue in a matter of time. I recommend PacificHost for those who requires a worry free Hosting.
Betty R. Cowles (bettyrcowles@g...)
Time Hosted: 1 to 2 years
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Pacifichost Rocks!!
I'd been with this hosting company for about 6 months after a HORRIBLE experience with a previous host and they are probably the best UK host I have used so far. Even though PacificHost have millions of customers and were still able to offer a personal service and were very quick to respond to issues. The hosting was ridiculously cheap too. If I ever went over my limit I could easily upgrade to a higher package and to be honest, when you're starting out online you only want a very basic very cheap option to get going.
Uptime was not an issue at any times.It is easy for them to react to problems and fix them and were a few times when they were down and it took only a while to get them back up again. I think the packages and plans will remain the same, so if you are interested in very cheap, hosting they are certainly worth a look. They use cPanel which was a biggie for me since the last host used Plesk which is AWFUL!
Delia E. Jones (deliaejones@a...)
Time Hosted: 6 mo. to 1 year
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Wonderful experience with PacificHost
If you want a reliable email service and your emails to arrive on time start hosting with PacificHost. I am intermittently using PacificHost since several years. Unmatched uptime, responsiveness, courteous and prompt support that fixes problems are their distinction sign.Front line support can answer all most all the questions, and their email spam filtering is awsome.
JJ Nick (jjjson6@g...)
Time Hosted: 1 to 2 years
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Great Company
I have been with pacifichost for almost two years now and I can honestly say I have never been with a better hosting company.

Their uptime is great and it has been improving over the past year. It seemed like there were a few issues to begin with but it has been really good as far as uptime goes, I use siteuptime.com to monitor my website at 5 minute intervals so I know if it goes down.

Pacifichost's support is just as good as their uptime, fast, friendly and they know what they are doing.

I think Pacifichost is a great company and highly recommend
Andrew (foxtyke@g...)
Time Hosted: under 1 month.
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Avoid at all costs.
This is the only company I know whom has put it into their terms of service to attempt to strip you of your federally guaranteed rights, state guaranteed rights, bank guaranteed rights and even their own payment processor guaranteed rights, that is the right to chargeback.

This company not only takes your money and tries to keep it in spite of denying you service, it has the poorest trained support staff I have ever encountered in my twenty years of online service relationships, its billing staff says it is doing one thing and fails, then blames you for your actions when forced to take them and, then threatens you, your credit rating and more all because you exercised your rights to refund. This of course doesn't go to mention that they have no idea how their own platforms actually work and simple support requests take almost 24 hours before you get any reply and it ends up partially or completely ignored, given excuses or just done wrong despite detailed explanation.
This client signed up however he tripped our fraud system and we required further verification of his account. He did not reply and therefore we suspended his account to avoid any potential for abuse in the event the account was fraudulent. The client became upset, beligerent and started posting threats if we did not refund him. Instead of allowing us to work with him he files a chargeback instead of letting us work with him to resolve the issue. We were more than willing to work with the client but it was the client who was unwilling to work with us.
Marketing representative (John Petrone - manage@pacifichost.com, ).
Ewan Q (evoomaas@y...)
Time Hosted: 6 mo. to 1 year
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Outstanding
I have been Pacifichosting for almost one year now and I recommend them to everybody. The server is fast, uptime is great, support fast and very responsive. No standard answers or incomplete replies but they really help you. Maybe there are cheaper providers but you get a lot of resources and great service for your money and PacificHost is definitely worth it.

As for speed, pacifichost is faster than my previous host and I have no complaints from my customers. I am very thankful to the entire team and not sure what I would do without them. Its a good feeling going to sleep at night knowing you have a team of pros online making sure your website stays online.

A big thank you to Pacifichost!
solutionprovider (scott@g...)
Time Hosted: 1 to 2 years
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pacifichost.com is exceptional service and support.
I have hosted several domains on pacifichost.com for almost a year now. What drew me to Pacific Host originally was the features available in even the entry level plans. I host multimedia sites with streaming video and audio capabilities at very cost effective rates! I first purchased an entry level plan to 'test' the performance and reliability. The service proved very acceptable and the support was supreme. I then purchased a Reseller account, which proved spectacular as well. The technical support supreme. I cannot say enough to express my respect for Pacific Host Technicians. Currently, I have a Virtual Private Server (VPS) plan with Pacific Host. and I expect to be a customer of Pacific Host for a long time. If you're looking for performance and support to back it up, you'll be very pleased to select Pacific Host at any level of hosting.
Moshe J. Hogans (artmoshe@h...)
Time Hosted: 2 to 3 years
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Keep up the good work Pacifichost!
I have been with Pacifichost for a couple months now and I only have positive things to say about their hosting services.

Live chat is a great way to get help, friendly and very helpful, directing you in the right place if they cannot give you help on the spot. The ticket system works great and everytime I used it when I needed it I got clear, concise and helpful replies to what I needed to do or what they were doing to resolve my problems. For all that, though, the support has still been far faster and friendlier than what I had to put up with before!

The speed of my websites has been amazing since I switched from my old host and that was the main factor that made me want to switch in the first place. I haven't experienced any downtime at all so far.

Keep up the good work Pacifichost!
SANJAY PATIL (patilashiyana@y...)
Time Hosted: 6 mo. to 1 year
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Speed connectivity is pretty fast
I find PacificHost to be fantastic. I have been hosted with other companies before, but frankly speaking was impressed by the quality of the services provided by pacifichost team. They are also great with helping you move from other hosts to them.
There have never been problems, the sites were always up and working as expected.
Network uptime is great, speed connectivity is pretty fast. Pricing is competitive.
I will be keeping as a customer with them for years to come!
Riccardo Este (agenziaestenews@y...)
Time Hosted: 6 mo. to 1 year
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Speed connectivity is fast
Their customer support is far superior than others (what I been advised by others, who use other providers). They have gone above and beyond to assist me with my sites, whenever needed.
Excellent pricing and plans! Speed connectivity is fast, network uptime is good.
There are so many useful features included into their hosting plans. Good for them.
I have been very satisfied with their services and I would highly recommend their services. I suggest that anyone new to site building and looking for a new provider or even looking to move from their existing host, place PacificHost on the top of their list.
Leslie A Ung (kauwanita58@y...)
Time Hosted: 3 to 6 months
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Thumbs Up to PacificHost Hosting & Support!
My name is Leslie A Ung and I believe that my review will be helpful for webmasters who are looking for a hosting provider. It was very hard to find reliable web host, so I decided to take the time and do some research, and after several weeks I chose Paicifichost. I have been using them for 4 months now and must say that I made the first best choice of web host.
I have never noticed any downtimes even if there were any. These guys have already provided me with exceptional custom pricing. PacificHost is not only saving me a ton of money, but have already shown me exceptional customer support.

I would (and, of course, do) recommend them to anyone who needs a great host for sites large or small.
Bruce Bankston (bbandworldnow@y...)
Time Hosted: 6 mo. to 1 year
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PacificHost is top company to deal with!
It was killing me to have downtime all the time and so I researched hosts based on uptime and price, looking for a new home. Found PacificHost and decided to give them a try.
I have been hosting all my websites with PacificHost for over a year now with great satisfaction.
Their configuration has changed quite a bit in the time I've been with then, but they've been nothing but helpful in sorting out any issues that've arisen with migration. Their technical support is outstanding.
I've noticed no downtime and my site loads faster than ever.

top company to deal with. highly recommended.
Melvin Vasquez Paulino (melvindioson@y...)
Time Hosted: 6 mo. to 1 year
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Pacifichost - Recommended!
I am changing all 5 of my personal web sites as well as my other clients websites to Pacifichost.
Support is fast, efficient, friendly and understandable even for technical twits like I am. Every conversation was pleasant and helpful. Every question resolved to my satisfaction. No complains about stupidity of the questions or late time (few conversations went past midnight).
Reliability is 100% I honestly cannot remember the last downtime our site has had that wasnt because of something I did.
pricing is reasonable and servers are stable.
Excellent, quality hosting with quality support. Pacifichost - Recommended!
Zhen Juan (zhen_nita@y...)
Time Hosted: under 1 month.
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great guys
hiii guys

after having problems for a long time with mochahost (worst web hosting on the planet) I shifted to hostgator but my website was loading very very slow with them and I finally i shifted to godaddy.com
huh the speed was good but

1) for support i have to wait hours as they dont provide online support
2) trust me my php application was giving error on every next page as they dont provide full trust permissions.

3) Gmail the real boss of email u cannot use within ur php application to send mails and they said they wont enable also (terrible)

4) the worst and worst thing their built in cpanel it really sucks takes hours to do simple things and continuously log off if u r working also

finally afterwards i found pacifichost hosting really i was scared to start as i was having problems to start but it is better now

i just started with basic plan and trust me i am so happy which i was never with any hosting company there are many benefits with them but few are [read more...]
Argent009 (infinitycustoms@g...)
Time Hosted: 1 to 3 months
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Poor tech knowledge & support
This host fails miserably at providing the services they claim to specialize in. Specifically being a hosting site for people who wish to run video sites such as phpmotion or clipbucket. After a month of trying to get phpmoton to work and them not knowing what to do to resolve the countless problems I switched to ClipBucket, which eventually worked, even though their ffmpeg is severely outdated and won't allow any high def videos to work, they then decided, without notice, to switch my hosting to a new server, which left my site offline for 24 hours, after repeated complaints they moved it back but then videos wouldn't encode, they'd somehow lost the path to flvtool2, then they decided to move me to another server yet again, same problems, another 24 hour down time, after complaining about that they AGAIN moved me to another server and there I sit, still unable to encode a video even after I showed them what the problem was. I've had to hold their hand and teach them how to run their [read more...]
This review has no weight to it. If we had moved his server or communicated any downtime or anything with him we would see a support ticket trail. I found this user but under this user:

Ticket IDSubjectDateDepartmentTypeStatusPriority
No information available in this view

He never submitted a ticket or issue with any service - chat log with his account is also empty.

Marketing representative (John Petrone - manage@pacifichost.com, ).
Eric Morrison (androidnixeric@y...)
Time Hosted: 6 mo. to 1 year
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Love PacificHost!!!
I am pleased dealing with PacificHost web host. It is really professional host, and they have the quickest support ever.
I particularly like cPanel which I never had before and the ability to do things like upload zipped files and unzip them in file manager.
Their servers have only been down once while I have been with them and during that time they kept me fully informed/updated as to the progress being made in getting them back online.
Furthermore, their discounts saved me a good sum of money.
Very competitive pricing.
Mark D (markdewiitt@g...)
Time Hosted: 1 to 3 months
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exceptional customer support!
With some changes to be made that made my son's eyes roll, I was feeling a bit concerned. He had used several other web hosting services and was sure I would face the same frustrating experience he had with poor to non-existent customer service! I put in my request for help. The response was prompt, professional, and oh, so efficient! Problems were resolved in record time! Thank you, WebHostingPad! You get an A+++!
Antonis (flizzme@g...)
Time Hosted: 1 to 3 months
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Worst hosting company
Stay away. Servers down all the time, customer support at its worst, never provide good answers and always the same excuses. I purchased a VPS server and its been over 2 weeks and the site still didnt work. STAY AWAY!
We have no record of this customer even having an account using all the information he provided
Marketing representative (John Petrone - manage@pacifichost.com, ).
Nick McCallister (nickmeplanking@y...)
Time Hosted: 3 to 6 months
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Keep up the good work guys!
I'd like to tell you about my experience using PacificHost web hosting services.. Frankly speaking, I am fully-satisfied.. thumbs up to their support. Everytime I have had a question or needed support I have received an answer to my emails in less than one hour. They are always helpful and friendly no matter how simple or complex my questions are.
The hosting solutions provided are excellent. Great value for money..
I am also happy with the control panel. Servers are really fast - speed connectivity is superb.
Duncan W (dwest99@g...)
Time Hosted: 1 to 2 years
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Good Experience, professional
I have been with Pacifichost for nearly 1 year now and have had good experiences. When I let them know that there is a problem they track it down and have always fixed it for me. When I submit a support ticket I always hear back within an hour at the most. This is technical service at 3:00am! The server has always been up but when there is downtime I hear about it, for any maintenance I have received an email letting me know and what I love is when there is a server issue they always update their twitter so I know whats going on. The server was a little slow sometimes but it turned out to be a DDOS attack which they were able to resolve within a few hours but that has only rarely happened. It's not 100% uptime but from what I have experienced in the past the service is a blessing compared to others. I have never had an issue with the unlimited plan, I'm currently using about 60gb of space. I haven't had hardly any issues with Pacifichost and they have alwways been there when there [read more...]
Mark Sanders (mquadvids@y...)
Time Hosted: 6 mo. to 1 year
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I'd recommend Pacifichost quite highly.
I've used Pacifichost for quite a long period of time. Most of the traffic stems from a webcam which uploads several pics per minute. Reliability is 100% I honestly cannot remember the last downtime our site has had that wasnt because of something I did.
The server uptime and overall speed performance are outstanding and consistent.
Their technical support is Helpful - support tickets tend to get a response within minutes, which usually resolves the problem. I'd recommend them quite highly.
Ian (ianjv@h...)
Time Hosted: under 1 month.
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After a slightly rocky start what a result!
I have only been with Pacifichost just about a week but I feel it only fair that I should comment on how I have found them to be so far.

I moved my account from hostgator over to pacifichost because hostgator did not provide ffmpeg, mod_safemode, and a php.ini that was as flexibale as pacifichost. Plus their pricing was really competitave for all their great features.

So I signed up for a year account and was activated instantly which was great and all I had to do was change my nameservers over and wait for the DNS to propogate. Well after a couple of days my websites were working fine but I was not getting as many email as I used to get, so I ran a few tests sending email back and forth between account that I had on the same server, this highlighted that there was an issue and some of my domains seemed to be blocking emails.

I raised a ticket and this was replied to in fairness at a reasonable pace and they said the would look in to it for me, after some back and forth I was [read more...]
minnesotamatt (mattreine@g...)
Time Hosted: 1 to 3 months
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They are awesome
Very fast hosting and helpful support. I only wish they gave a little more ram on the shared hosting plans. Then they would be a 10 all across the board.
Janis (janistiger09@h...)
Time Hosted: 3 to 6 months
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great for email
I only use pacifichost for email, but I have yet to see an outage. Very happy overall with their service. I recommend them to everybody I can. They also offer cpanel which makes managing email addresses really easy for me.'
Chris P (info@b...)
Time Hosted: under 1 month.
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Quick Support
I found PacificHost after months of looking for a good hosting company. I also asked one of my friends and he recommended PacificHost, so I gave them a shot. I was very glad that I chose PacificHost. Yesterday my wordpress blog got hacked and I contacted their support, I was amazed as how quickly their support was able to restore the pages for me. I would have been so lost without their backups but thanks to PacficHost I was up and running with minimal downtime.
Geoffrey Purkis (geoffrey.purkis@y...)
Time Hosted: 2 to 3 years
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Double Thumbs Up To Pacifichost!
I was looking for a good hosting website and was previously with many web hosting providers, Pacifichost is one of the best hosts I've ever dealt with.
After a while I decide to cut down the cost for the server, and i wanted unlimited bandwidth, diskspace (back when I signed up this wasn't unlimited, but still big enough for me to call it unlimited).
Their support was also very helpful in the few issues I had. My web site has only once had problems, about 4 hours, but when I contacted them they said they were already working on it. Indeed, it was fixed within an hour.
Billing is automatic, and always correct. Pricing is reasonable.
I would recommend these guys!
Belle Maclean (teleworm89@g...)
Time Hosted: under 1 month.
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FANTASTIC
FANTASTIC. Just signed up for a VPS account with PacificHost on sunday and my VPS was active within 20 minutes and had cPanel installed and everything was very speedy. I sent in a bunch of support requests from dns and a phpmotion script install and they responded within 30 minutes. I've hosted with many other companies particularly cirtex before but I like what PH has going on. STAY CLASSY PACIFICHOST
Vincent (vinsim1@h...)
Time Hosted: 2 to 3 years
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Incredible Hosting @ Pacific Host
I have been with Pacific Host for over 2 years now. All I can say is that they have always been there for me. I do not understand the negative reviews on this site. The slander is incredible considering my experience with them. They host over 20 websites of mine and I also had a dedicated server with them for a few years, they are a truly professional company.

I have submitted countless support questions and the helped me to resolve certain conflicts that had nothing to do with them! Their response time is the best I have ever seen, trust me I have tried every hosting company out there...

They are honest with their practices and willing to work with you to resolve any questions you may have regarding billing or support. It is rare to find a good well rounded hosting company like pacific host.

As for their servers, they are up 100% and I never had any issues or downtime. They also host ffmpeg, a tool that not too many hosts offer, I had no lag problems with my videos or [read more...]
Mary Dewitt (hawk409@g...)
Time Hosted: 1 to 3 months
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host you can rely on
I have moved to Pacific Host from Ipage hosting company. After my first review of hosting market I have chosen Ipage more or less because of cheap price. When I started to work with them - I became frustrated... the speed was really bad + no gzip possibility for content. Then I made my second review and I found some remarks about Pacific hosting company. Finally I have made decision to try this Hosting Company.
Back to my experience with Pacific Host for last couple months - I would say you can rely on it. The connection/download page speed is very good, I can gzip my content, no problems at all.
Moreover Thomas is really customer focused guy, I had one question a while ago and forward it on Saturday. I got answer emailed to me already on Sunday morning! I've had a great experience and will continue to host my website with them. :)
Jon Casey (affinityforce09@g...)
Time Hosted: 6 mo. to 1 year
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Reliable and Dedicated
I've been bouncing around a few hosts for a few years and I never quite found a good host. I had a decent run with hostgator but due to their unsatisfactory support I moved to PacificHost. It was a bit of a gamble for me because they are a smaller company but I based my decision on the other reviews I saw about the company and decided to move my sites over. That was about 6 months ago and there have been a few minor issues here and there on shared hosting which is hard to avoid. All the issues were handled very quickly and they provided full disclosure as to what the issue was about. I love their servers, speed and level of support.

If you haven't been able to find a host with whom you've been happy with I would definitely recommend you check out what PacificHost has to offer. You will see these guys really know what they are doing.
Kandar Mornoff (kandarmorn@d...)
Time Hosted: 6 mo. to 1 year
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very good host
Pacific host are a very good host for my websites. I have hosted 12 sites for 1 year. There hosting has been reasonably stable. When problems happen they have always been very active in addressing them.
Rick Gularez (rickygl@g...)
Time Hosted: 1 to 3 months
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Great flexibility and support
I've used the reseller package with pacifichost and probably host ~40 different sites with them. The 'cloud hosting' im able to advertise to my clients is a great feature im able to advertise. Support has also been great - tickets responded to in 30 minutes or less whenever there's been a (rare) ssue. Overall I am very satisfied and will be using them for a long time to come.
Donald Mes (donald.mes69@g...)
Time Hosted: 6 mo. to 1 year
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Great Host!
I've had a website with Pacifichost for 8 months. I highly recommend them. They have fast servers and support is top notch. I issued a support ticket at 1:00am in the morning. (I messed up on a phpmotion uninstallation) They responded to teh ticket and had the problem solved in 30 minutes!! I don't believe you will find a better host. 24/7 support. Fast Servers. Price is great. They run specials for new clients just check the right hand corner of the website for that.
Jordan (Jordan@n...)
Time Hosted: 3 to 6 months
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I love it!
Moving to pacifichost was the best thing I did, EVER! They are there for you when you need them, the uptime is great and the technical team, well, they just rock, purely!

I don't think I will ever change hosts again, I have never been with such a passionate company that actually cares for its clients and helps them when they need it! The phone support is even better, thank you pacifichost!!
Andrew Vlahov (andrewv@g...)
Time Hosted: 6 mo. to 1 year
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Good communication
I have found PacificHost Web Hosting to be an efficient, reliable and affordable service. Downtime is RARE at Pacific, the only times we have been offline is circumstances beyond their control. A recent data ceenter hardware failure has made them even more conscious of comunication and are going to put plans in place to provide even better service, which will actually be hard to do as they are the best for communication.
Zhen Chung (zhenvid@g...)
Time Hosted: 3 to 6 months
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nice home to have
After fleeing my previosu host from 3 years, which was becoming no longer reliable, I wound up at Pacifichost and I am very happy that I did.

The pricing they offer is very reasonable and the packages come with all the features and even some I don't need

The servers themselves are reliable and up-to-date and I have experienced no downtime at all.

Support isn't as fast as I would hope but when they respond they generally know what the issue is and fix the issue within a reasonable manner.

Overall though I am delighted to have found PacificHost, their servers are reliable which is the most important thing, their support is a little slow but is great at fixing issues when they rarely creep up. I would recommend them to anybody seeking reliable, knowledgeable and feature rich hosting.
Calvin Banister (calvinbanman@g...)
Time Hosted: 1 to 3 months
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3 months review
I came back here again to write my opinion about PacificHost after 3 months. Firstly, I began to believe that their live chat is nearly 24 hours online. Also I must say they answered all my tickets in very short time like few minutes.
few days ago I recieved an email from them saying that they have adjusted their hosting packages for a better service and that my hosting package was added to Cloudflare cdn without any cost to me for free. I was not expecting actually so I liked it a lot.
Now i am happy with them so i can suggest to all people who want and need hosting service.
Erin (erinkuttybin@g...)
Time Hosted: 1 to 3 months
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Cheers to Awesomeness!
Thank you to Paul. You rock! Just wanted to let everyone know I was having issues with understanding how the whmcs worked. I was trying to set up plans but I was confused about what to add under the misc tab for the plans. I asked for the definitions about giving root priviledges, regular sites and accounts to clients and asked for help configuring it. He explained everything to me in a way that I easily understood it and I appreciate his patience with me despite the time it took. I really appreciate the time he spent with me just to make me feel like I was the only client he had to service, made me feel great and I look forward to my future with Pacifichost!
universal (newemail003@g...)
Time Hosted: under 1 month.
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Stolen my money
Why do you advertise PacificHost? I made ​​them pay for the entire year and they think they stole my money because today I do not even have access to my cPanel! They do not add to my emails!
Can you help me and enable a smooth transition from Pacifichost to another host? They are at this time intentionally, and the damage to my interests to block acces or execution of the appropriate back up? I hope the sport with them will be solved positively, without having to notify the FBI. Keep checking who advertises. You can check if I write the truth, as I will give you the complete correspondence, and logins and passwords.

S Sz.
I am not sure how to respond to this one. I see that he had an account, had access to it, requested a cancellation and got a refund. The comments about calling the FBI? I am sure there must have been some language misunderstanding or difference since you don't call the FBI over a hosting dispute.
Marketing representative (John Petrone - manage@pacifichost.com, ).
Glen (htmlpoo@g...)
Time Hosted: 1 to 2 years
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nice support team
I heard about pacifichost on WHT about 2 months ago and I figured that I would give them a try. I started with a reseller account, which included a whmcs license and plenty of resources. After I started I had a lot of troubles with my reseller (because I was new to hosting) and they helped me every time I got on live chat! One of the Pacifichost employees even helped me think of a domain name. After a while I did not need the reseller anymore so I downgraded to a shared package. They helped me the entire way! I would recommend Pacifichost to absolutely anyone that is looking for fast servers, reliable service, and a very professional support team!
VS (lainfaro@g...)
Time Hosted: 3 to 6 months
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PacificHost is unethical beyond words!
For over 3 months now I have been run around shamelessly by PacificHost customer service. My website typically takes 20-30 seconds to load on an average day. At this moment my site has been down for over an hour and as usual I will get a response, "when or if they feel like it", and all the response will say - no matter how many times or ways I have asked to know what the problems have been - it is loading fine now! 20-30 seconds to load is obviously not a problem to them. Also, it is not a concern that they never answer questions, never think it is a problem for a site to be down, and will never admit that it was their problem!

They just always say it is at my end with my ISP. Does not seem to matter that I have no other problems at my end other than the one website hosted with them! I am leaving ASAP and do not expect my money back because they have lied about everything else, so I can only assume! I cannot imagine that anyone at PacificHost has a clue how to be an [read more...]
Quazarr (ken@q...)
Time Hosted: under 1 month.
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Do not use if you need mission critical hosting!
Before I begin, please know I will be happy to provide extensive details, including emails, chat logs, screen shots and performance logs clearly illustrating what I am claiming.

I signed up for a VPS package around 3/11/11. First and fore most, if you plan on contacting support, prepare for the potential of being treated like they are paying you and not the other way around.

I have a critical project that is 5 digits in revenue for my company. After extensive searching, I decided on hosting with PacificHost.

While there are a few reasons I am extremely disappointed with them, I am only going to focus on the main one, because it paints a very good picture of what it is like to work with this company.

So it is also important to note that I have NEVER installed or uploaded or ran anything (anything I started, not included standard software already installed and running at setup by Pacific).

Nearly instantly I noticed that my memory utilization was pegged at anywhere [read more...]
Daniel Farthing (paul@p...)
Time Hosted: 6 mo. to 1 year
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Pacifichost rocks!
I have with PacificHost for over 2 years and I have 2 accounts with them. PH was the first big web host I tried and I never had to look any further, they have been providing excellent service in all aspects.

The support has been very helpful even though they had some issues with some techs for a while, I always get a response when sending an email to support@ within an hour and they helped me move my sub-domain over from one account to another.

The price itself is superb and when you compare all the features they are great. They offer unlimited which I know it really isn't but nonetheless I never had any real issues with the service. I also have shell access although they needed my ID its certainly nice to have for account management
Alan Carmichael (alancarm99@g...)
Time Hosted: under 1 month.
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NOT GOING TO GO INTO DETAIL AS I HAVE ALREADY WASTED ENOUGH TIME ON THESE COWBOYS

Host advertises certain services are supported. I bought the $29 VPS and was told they do not actually support these services that they advertise.

I asked for a refund using the 'Anytime Moneyback Guarantee' and was told I was not covered? How can this even be possible? Anytime, any reason. I am covered. A full paypal dispute is in the process and I have sent paypal a script of the "24/7" chat where the agent just disconnects you mid sentence etc.

VERY VERY BAD COMPANY!

AVOID!

You have been warned.
Sharron Bugarin (sharry.cc@g...)
Time Hosted: 6 mo. to 1 year
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I have used PacificHost for 7 months, I saw they offer wide range of softwares installation on your needs, also with every update of my script, they were delivering me the best results, they are fast, and work on no backlogs. I can recommend them from my experience. Nice.
Daniel (daniel.b@e...)
Time Hosted: 6 mo. to 1 year
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This is a short and quick review, but I really wish to applaud pacifichost for all the things they have done with me.

I am a user who is not that technical, however the team there is great, I have had many of problems with installing things since I don't know what I am doing, yet the team freely installed them all for me!

The billing team is even more helpful, I had a payment issue and they resolved it within a matter of minutes.

The server speeds are great for me, and the uptime, well, I never saw any? I have been at Pacific for well over 6 months and so far it has been a pleasure to be using their services.
I thank you for helping me out so much and I recommend them to anyone!
Ruby Frans (hunnyxbox@y...)
Time Hosted: 1 to 3 months
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Ok if you value your money , avoid PacificHost.

They have absolutely no ideas how to run a business and the service they provide is a lie, they will not supply you the service they advertised, your website is going to run into major problem and they are not professionals.

-Customer services non existents, phone lines 40 min wait, ticket 1-2 day before you receive a reply
-24 Hours after my server was set up, website ran for 3 hours, then was offline for the rest of the day, they had servers outage on their hand constantly.
-they have oversold their shared servers , they unable to cope yet keep signing up new clients to those same servers.
-They boast 99% uptime, totally untrue their servers constantly struggles to cope and there is severe downtime
-They do not offer unlimited bandwidth , that is a total lie to drag you to sign with them, read the terms and condtions.
-High load time for your site, MYSQL errors the list goes on with the problem they have with their [read more...]
This customer is irate over the fact he had software issues on his account that took a while for our support team to resolve. We attempted to work with the client but from the start he assumed we were blaming him for the problems and immediately started to attack our team and service. We corrected the client's issue within 24 hours even though it was nothing to do with our shared servers and was a script issue as client incorrectly installed the software.

We are very fair and offer refunds to clients who properly cancel their account. When this client requested cancellation of their account we gave them the link to fill out our cancel request form but the client immediately filed a chargeback and refused to fill out the form. Even after the client performed the chargeback he still demanded a refund but we cannot refund a transaction if there is a customer chargeback on the transaction. We then advised the client that since they performed a chargeback on false pretenses claiming the [...]

Marketing representative (John Petrone - manage@pacifichost.com, ).
Neil Bortle (neilb778@h...)
Time Hosted: 3 to 6 months
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It has been 4 months now, PacificHost gave lot of attention to my all needs, I was trying a script which techs. really configured well to support my job, thanks PacificHost are really friendly, they give right service for money.
Steven A (stevenartenouse74@h...)
Time Hosted: 6 mo. to 1 year
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I was happy at Pacific Host at the beginning (about a year ago), that was short lived... Now their servers are over crowded and very slow. Support very slow also, takes a few days to get any response. I don't suggest them to anyone.
John (paul@d...)
Time Hosted: 3 to 6 months
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I have been with pacific for a while now, not only are their prices amazing, their support is one of the best teams I have met.

I had a odd problem here and there, but nothing serious, just billing things I requested to be changed etc, they responded almost instantly.
The tech support helped me considerably whilst my stay there, they are very fast and on the ball.

The only thing I can do is sing their praises, they have done so much for me and they are the best host I have used in my LIFE!
Thank you pacifichost!
Benme Over (mexgirl@y...)
Time Hosted: under 1 month.
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Pacificahost is one of the worst web hosting services I have ever used..Tech support sucked, if the fix something it lasted about an hour and same old errors....The sql database and myphpadmin is all buggy and full of problems...I could not keep my site running under Pacifichost lousy hosting service....

Try to cancel they will fight to the end to keep your money if you cancel...They lie and misrepresent facts and are inept...

Paypal is in the process of investigating Pacifichost for fraudulent, deceptive business practices.....THEY SUCK....
We have no record of this customer and cannot vouch for the authenticity of his review. We are very fair to our customers in every aspect and offer multiple ways to ensure issues are resolved such as emailing management@pacifichost.com this review is similar to the multiple fake reviews mentioned below
Marketing representative (John Petrone - manage@pacifichost.com, ).
edward wong (e8w8@h...)
Time Hosted: under 1 month.
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I visited their web site and try to use one of the plant they offered. But I want to clearify some point before choice which plant. I ask a genreal question in the chart (ask their recommendation of which suitable for me). I wait here for around 1/2 hours but she is not answer my question. I also ask if she is busy, but get no answer. So I think this is not a good company.
This review is based off the fact that the client submitted a sales ticket and asked a quesiton and had not received a response 30 minutes later. The ticket was responded to 45 minutes after he submitted the ticket however the client appears to be impatient and reviewed our service without even trying it.
Marketing representative (John Petrone - manage@pacifichost.com, ).
George C (geovan1973@h...)
Time Hosted: 1 to 2 years
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Pacific Host is definitely the worse host I have ever been with. I tried them all and I can tell you 'everyone else" seems like a dream right now compared to them. They are slow in responding to tickets, if you ask the wrong question or are too arrogant they will take a week to respond. Their servers are so slow, sometimes you can connect other times you have to wait to even ftp your site... If you are looking for site timeouts and "strange" occurrences, this is the hosting for you! This company is unprofessional, rude and unappreciative. As soon as they take your money, you are on your own. You have been warned!
This review is from a disgruntled individual who seems to have a vendetta against our company. He signed up for a Dedicated Server however his software did not work, the server he was paying for worked fine and we advised him to contact his software developer however he refused and decided to blame us for all of his problems. He then wanted to cancel however we cannot issue refunds on Dedicated Servers as no hosting provider can and therefore he became very upset because of this. This review is fake and has been submitted by the same individual as the other bad reviews. Review date is same day as well. Requested Web-Hosting-Top for Removal
Marketing representative (John Petrone - manage@pacifichost.com, ).
PacificHost BURNED Us (wandk@s...)
Time Hosted: 3 to 6 months
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We switched to them and immediatlely HALF of our site features stopped working. They asked us to give it time...and we did 3 months. But when they still couldnt get it together, we asked for the money back guarantee, which now all of a sudden we couldnt qualify for. We posted a bad review with Ratepoint.com, which links to them, and in return PacificHost.com begin to mess with our site files. When we switched more than 52 files including our index was missing from their server. These guys are a peice of crap. RUN from them as fast as you can. Their hosting is HORRIFIC.
This review is from a disgruntled individual who seems to have a vendetta against our company. He signed up for a Dedicated Server however his software did not work, the server he was paying for worked fine and we advised him to contact his software developer however he refused and decided to blame us for all of his problems. He then wanted to cancel however we cannot issue refunds on Dedicated Servers as no hosting provider can and therefore he became very upset because of this. This review is fake and has been submitted by the same individual as the other bad reviews. Review date is same day as well. Requested Web-Hosting-Top for Removal
Marketing representative (John Petrone - manage@pacifichost.com, ).
Susan D. (susandebra@g...)
Time Hosted: 1 to 2 years
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Well I know PacificHost for nearly 4 years, but started using their web hosting services from past 1 year, I want to mention that their services are beyond any praise, every element is handled professionally. Their staff know how to execute their task fast, swift and comfortably for their customers. Uptime is truly 99%. They are very friendly. I will stay long as their customer.
Rajvek Y. (extratro@h...)
Time Hosted: under 1 month.
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PacificHost are Great because they provide very legimate servicein web hosting market, they gave me trial period and money back guarantee during initial period, and though those terms were really not required. I deeply liked there services with installing script, and ease to use cPanel. They are good and recommended by me.
Sarah (-no email-)
Time Hosted: 3 to 6 months
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I had good time with PacificHost. I can tell you that this guys are in serious biz. in this job. I had quite a problem in mid. But they worked to get things done pretty sooner. They really have great customer service.
Richard (mdlep2@h...)
Time Hosted: 6 mo. to 1 year
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It is about 1 year with PacificHost. I can say, only that, this guys are awesome. I getting same service as of 1st day, best in all.... Thanks PacificHost.
Yong Zou (zouguhu@h...)
Time Hosted: 3 to 6 months
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I pretty liked hosting by PacificHost, it is worth the price. I liked there customer service, very friendly and supportive.
Austin (dvs@n...)
Time Hosted: under 1 month.
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Update number 3 after threatening legal action I was granted access to my filed but still told to have the reviews removed which I will not, their CEO has emailed me letting me know that they have the right to terminate anyone for any reason, however my property was held hostage which is illegal, I also lost every email dated 1/31 which contained almost 200$ worth of emails I paid for the attachments they contained, they haven't done anything to help restore these and now I have lost a significant amount of money due to this. I will be seeking legal damages.
Austin (dvs@n...)
Time Hosted: under 1 month.
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Following my previous review below, pacifichost has since terminated my account and refuses to grant me access to my files or databases, they also told me to contact the administrator of this website to have my previous review removed in order to have my account reinstated, they have also made my domain which I have personally paid over 4 years in advance for with a previous register and transferred over to them inactive meaning i have lost control over my own property and files and am being blackmailed because of my previous review. I will be in contact with a lawyer in the coming days regarding this situation and am prepared to seek damages for lost of revenue and traffic.
Mr. Abraham (abraham1565@h...)
Time Hosted: 1 to 3 months
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It is good experience with PacificHost. I liked them, because of their plenty of support, quick reply to all my problems. I wrote this because I saw many reviews with PacificHost that aren't good at all. I feel they provide one of the best service in market. It was hard to change particular host, But it is sure that from now on, I will remain customer of PacificHost for very long. Thank you PacificHost.
Austin (pacifichostsucks@a...)
Time Hosted: under 1 month.
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From day one of my site being transferred i have had nothing but horrible down time, high page loading latency and page request completely timing out, talking to support they claim everything is working fine, when i ask them what their definition of fine is they do not respond, I was charged for a domain transfer yet arguing with them over it they claim i was charged for a domain renewal, i didn't ask for a domain renewal and how can you renew a domain that isn't even hosted with them at the time of order? My invoice clearly states i was charged for a transfer, not a renewal yet they refuse to refund my money, making their *FREE* transfers a lie. I can no longer access my webmail due to server errors and have yet to receive a response on my support ticket about that, but i am sure it will be the same *everything is fine* response I always get. They do not support qt-faststart on their packages and any attempt to talk to someone via the live chat will result in 30 minutes of no one [read more...]
Mac Trotter (mac.tro122@l...)
Time Hosted: 3 to 6 months
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I liked the service provided by PacificHost, there was quite few problems at start to only realize of my limited knowledge, but with the friendly and fast nature of support team, I got my site, running and steady. I will really recommend to use various different services by PacificHost.
mapik (mailing.nospam@g...)
Time Hosted: 6 mo. to 1 year
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I found the service offered by Pacifichost perfect.

The performance and quality of service are recommended to all.
To mark wants to create a small web site but also for those who want to put on a big business.

I use the reseller hosting.

Recommended!
Menz (belinmarkmenz@g...)
Time Hosted: 1 to 3 months
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From all the web hosts I've used in the past, for both personal and professional purposes, I've never been happier than with Pacifichost. They are highly reliable, professional and, as other reviewers have already pointed out, they provide excellent and fast support. The live chat help system has always been very helpful.
I have also found the control pannel very easy to use making the first setup and config there after quick.
I highly recommend their services without any doubt.
Viktor Zhuromskyy (victor@b...)
Time Hosted: under 1 month.
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I am with Pacific host for a month after leaving hostmonster. These two hosting companies suck a great deal! I was with Canaca as well. All these freaking companies offer you great support to allure you in and especially after you transfer all your domains to them, they make you suck! Great downtimes on the website, instantly slowed web server, no hacking teck support, etc. I am not happy with these folks. And it proves, that the best hosting provider is you yourself. That is what I am going to do in near future - make my own webserver and either put in on co-location or put it in my office and have good outbound traffic with my cable provider!
katherine (katherinewelker@y...)
Time Hosted: 1 to 3 months
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Hello Friends,

About a month ago I found out about Pacific Hosting on here and after reading the reviews I decided to give them a shot. I figured there were others considering Pacific Hsting too so I decided to come back to this site and write m y own review about this host.

Initial Impression:
I first thought this host sounded "too good" to be true.. I mean, unlimited diskspace and bandwidth for $2.99/Month. I decided to give them a shot because the money back guarantee.

My experiences:
The first month was GREAT! After purchasing the basic plan for 24 months I got a phone call from a staff member who confirmed my plan and made sure I got my info email. I had no issues at all when setting up my website, it was painless and easy.

I have also monitored the uptime of this host since I purchased the package with alertfox and the uptime seems to be 100% so far which makes me very pleased.

Final thoughts:
It is rare to find a host that is reliable but reallly cheap! I have [read more...]
Mary Pearson (mary@C...)
Time Hosted: 3 to 6 months
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I have had my website for over ten years, and during that time I have had about half a dozen servers. In June 2010, I transferred my website to a VPS on PacificHost. I cannot begin to tell you of the problems that I had with them, but please don’t stop reading because this is a GLOWING report.

I just want you to understand that there were problems. Day after day there were problems, literally hundreds of problems, to a point that after three months I was so frustrated that I just wanted to go anywhere else. My website is very large with lots of databases, and there are always problems when transferring to a new host, but unlike on PacificHost, they are usually resolved within the first couple of weeks. I really was not looking forward to having to start over again, but I decided that I just could not continue on with them. I was spending all my days just dealing with one problem after another, not making any progress whatever with new development.

Just as I was shopping [read more...]
Amy Duart (amyduart@g...)
Time Hosted: 1 to 3 months
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Although pricing, fast servers, nice website and a friendly user interface matters when it comes to choosing and staying with a hosting provider, I think the most important thing is the customer support. I've been very happy with Pacific Host's customer support since the first day. They made me feel like I was their only customer. They are polite, responsive and they know what they are doing.
I wouldn't think of working with any other.
Don Demers (donald.demers77@y...)
Time Hosted: under 1 month.
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Lightning Fast server ! First we had some issues with ffmpeg - crons & Clipbucket. Bit the support team has there game on ill give them that even through all our bitching they were awesome... Problems resolved now. HIGHLY RECOMMENDED HOST ( DON'T HESITATE )

We also experienced a painless fast domain transfer

Thanks Pacific !
Silaris (toppjcom@g...)
Time Hosted: 1 to 2 years
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My server not working 70% time!
All sites in down !!!
Support dont do anything !!!
Level of support is - crazy monkeys ! - indians !!!
MORE THAN ONE WEEK !!! I dont see my 10 ites at all !!!
Im shoked !
This is cryme !!!
NEVER GO TO THIS HOSTING !!!!!!
And now the send me this !!!!

Hello Silaris ,

PacificHost recognizes that VPS containers on beast have been having trouble for more than twenty-four (24) hours now. We have been aware of this issue the entire time and have been working on it constantly. Our senior support staff have been working at this issue without rest.
The reason we did not notify you before now is because we wanted to wait until we had a solid explanation for the issue.
Approximately 22 of our VPS containers on that server have been completely down. However, those servers that are up still have issues even if they have not shown outward signs of it yet.
We use Virtuozzo to provision and maintain VPS containers. Virtuozzo works by creating a new [read more...]
Dear community,

After seeing this review by Silaris, I feel compelled to explain our side of the story to the public.

In a period of 1 month, Silaris has created many duplicate tickets, opened several closed tickets, generally spammed our ticket system, and abused our staff members multiple times.

In addition, it was found that he was hosting illegal MP3 files on his account.

The e-mail he references is a valid e-mail from us. Unfortunately, we did have a big issue on his server that has now been corrected. We have processed every cancellation resulting from that issue and refunded those who qualified.

Due to these many transgressions by Silaris, we decided to terminate his account. We provided him with full backups of his data and he has plenty of time now to download these backups.

We will not be refunding Silaris because of the nature and severity of his transgressions.

Thank you,
PacificHost

Marketing representative (John Petrone - manage@pacifichost.com, ).
Lance (admin@s...)
Time Hosted: 3 to 6 months
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I just like to say that I am extremely happy to be hosted by pacific host. This company is not here to just take your money and make you just a number or give you headaches every day due to the way there server runs or bad support. pacific host has support agents that can fully understand my English writing and for every reply I get to any question they take time to think and write down more the one word so that I understand what my question was 100% the 1st time around. I like to also say thank you to them for helping me set up msq databse for one of my sites that I decided to bring back to my account here.

If you are looking for low prices and a well train Support Team that can treat you as a paying client and work with you on a timely manner I suggest you look no father and join me and many more at www.pacifichost.com !

Thank You pacific host , you guys Are Awesome !
Nicole (nicolespaller@g...)
Time Hosted: 3 to 6 months
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I signed up with Pacific Host in April. Since then, I have had MULTIPLE tickets in with them because of errors. I feel like our site is ALWAYS down and I get multiple complaints from visitors because of how slow it loads sometimes. I want to move the site, but havent decided if I want to tackle moving it all yet, but as I write this our site is down YET again.

Their customer service is not 24/7 like they say. I'm fine if it's not, but dont advertise it if you cant offer it. I couldnt do anything on my site, pt in a ticket, and no one touched it for two days. I tried to use online chat, and no one was online. I called and their lines were "closed".

I wish I had not signed up for Pacific Host.
Julia Knox (jlknx55@g...)
Time Hosted: 6 mo. to 1 year
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I signed up for this host on 4/28/2010 according to the login email I found just before making this review so I could have the right dates.

Now I wish to state how I feel about this hosting company. Personally I love this host and have not had the same issues the other reviewers are claiming.

In my opinion the support is beyond perfection and if the site had something beyond perfection its what I would give this host. Simply because they go above and beyond what I ask for or put in my support tickets.

Now I will list the issues I had with them that were all fixed

The first issue I had was when I first signed up and I tried to install phpmelody script and it resulted in error. I contacted them and about 4 hours later my issue was fixed thanks to Sebastian.

Second, my site was apparently causing the CPU to spoke and they told me it was my shoutbox script I had installed. I then removed it and found a better one that has less features but causes less CPU and I have never [read more...]
Patrick Spence (pspence@v...)
Time Hosted: 1 to 3 months
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Right now I am running into the following issues with PacificHost on a regular basis:

1. Postgresql servers stopping to work for an hour or more every few days
2. SSL certificates that were working fine one day, not working the next
3. Tech support live chat where the agent in chat ignores you and doesn't bother to reply, respond or even acknowlege that you are there
4. Tech support live chat where the agent in chat disconnects you without warning
5. Tech support emails partway through handling of an issue where the agent handling them doesn't bother or is for some reason unable to read previous update of the current tickets, and basically coming into the conversation like it is a brand new ticket, forcing me to have to start from scratch each time it happens and re-explain the stuff that was already explained
6. Trouble tickets not being handled by the same agent throughout the process, thus causing more of the previous hassles at having to reexplain things [read more...]
bob (bob@f...)
Time Hosted: under 1 month.
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very dishonest company. Server doesn't not work, too over sold. even business package is the same. support doesn't not care, and is very rude.
Read the terms they are dishonest. They will try very hard not to refund you money on the 45 day guarantee. Read the terms they will claim you violated them.
They have BB rating, be sure to use this.
avoid at all costs.
also dns name servers are dodgy.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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Same as previous reviewer. My domain seems to have a lot of hiccups and I have asked every time to make sure my bandwidth is within limits for the package and always get a response that I am properly within limits.

Pretty embarrassing when I get new clients and they can't load my domain!

It gets frustrating when they respond "Everything is OK on our end." I feel that I have been quite gullible with their support responses may need to consider seriously in getting another host.

I would rate their cpanel, but its difficult when you can't load it!
Eric (eric@d...)
Time Hosted: 1 to 3 months
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Servers up and down several times a day. The "customer support" responses are usually auto response type from scripts, and their fake tech support names lend and air of insincerity.

Over the last 5 days, the 3 sites hosted with them go down for 1-2 hours at time, several times per day. Each time it was excused by PH as a "temporary network issue". If they have THAT many "temporary network issues", I would say their problems are not limited to just that.

HORRIBLE experience. I would not recommend them.
Craig Newmark (craig@a...)
Time Hosted: 6 mo. to 1 year
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Paciifchost provides something you really rarely see from a hosting company. They provide straightforward, simple plans and support. They are always providing updates on any new company announcements and changes on twitter. Everytime I login to my cpanel I see the updates which is a pretty neat idea.

The speed and reliablity has surpassed their 99.9% uptime guarantee for several months now and never had an issue, they are quite honestly - fantastic.

If you check online I'm sure you can get a nice deal with the coupons circulating around the net.

Support is always available and responds within an hour always of my support request.

Couldn't be happier at PacificHost :)
Ivan Lozano (ivanclip@g...)
Time Hosted: 1 to 2 years
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I have used Pacifichost for my persoanl and business sites for 2 years now. I like being able to email people I know every year and know I will get a prompt response. They are also good at working with you on issues like video conversion issues. They are excellent for new users and experienced users alike. I did not know nothing when I started and they worked with me to help get me started with the installation of my video script. Now I rarely need them, but whenever something comes up I know they will be there with a quick answer.
Dean Griswold (dean@b...)
Time Hosted: 3 to 6 months
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These guys are on the top of their game. They have great plans with an unbeatable price.

Signup was real easy, I like their order form. After I signed up I got my control panel email, however it went to spam so remember to check that! It told me to submit a form to have them install phpmotion and they installed it in an hour, I was really impressed. Videos load great, no buffer or video upload issues, everything worked right out of the box. I have been with them for a few months now and I am really impressed. My sites are up and running anytime I am online and I am going to add my site to host-tracker.com just so I make sure the uptime really is 99.9 but from my experience I think it really is. I don't think I will be moving anytime soon. I highly recommend these guys!
Kim Lin (kim@3...)
Time Hosted: 1 to 3 months
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just moved from cirtex and man have I got to say these guys are so much better. They are always on the live chat, never had a problem reaching them unlike cirtex who i always had trouble with reaching. signup was really easy and their control panel is really neat. I have had no problems with downtime yet and support was quick to help me with an openbasedir script issue. I have no complaints with these guys
Tommy (ffilger@y...)
Time Hosted: 1 to 3 months
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hosted for many months now. They have replies to all tickets I have ever sent in within a few minutes and nothing ever took more than I'd say 2 hours to resolve.

The only time my site wasn't working good, they let me know the server I was on was having trouble and they transferred me to another server with no problems at all. Another time they freely restored one of my sites from a recent backup because a hacker got in and they helped me a script bug so no more hacks could occur.

They really are a good host and I like them a lot. I can always count on them to be there when I need them. I think hostupon might be their closest competitor and I recommend PacificHost by far
Kian Tucker (Tweetyduck@g...)
Time Hosted: 6 mo. to 1 year
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I've tried all the top host recommended by a bunch of review companies and out of 11 hosting companies, pacifichost is by far the BEST i've used... Going on 6 months now and can say i am moving all my clients to this host... Fast and reliable with REAL support in REAL time... A++++++ for me
Muleno (muleno@m...)
Time Hosted: 1 to 2 years
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I have signed up with Pacifichost more than a year ago and would like to tell you about the services they provide. It was really long period of comparing different web hosting offers and after that I decided to sign up with this company.
During the initial months of setting up my website, the customer support was very handy. Support is great and very quick to help if there is a problem, but I've never had any major problems, just the occasional thing that you would get with any shared hosting environment.
The speed connection is very fast and network uptime is great. Their pricing is cheap and nice discounts saved me a good sum of money.
This company is highly recommended for anyone who wants an inexpensive, easy to use hosting provider.
David Tyler (davidtyler780@g...)
Time Hosted: 1 to 3 months
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These guys are pretty good, haven't had hardly any issues with them. Signup was a breeze and for the two times I submitted a support ticket they always answered within an hour so I was pleased with that too. I just needed some help installing phpmotion on my site and they did it so thats good. The control panel is nice too, I mean it's cPanel so not much more to say about that. Overall this is a great host I've had a good time with
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