Infomaniak Review 2026. Is infomaniak.com good web hosting in Switzerland?

📄 Editorial Review

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Infomaniak is a Swiss hosting, cloud, communications, and digital-services provider distinguished by direct control of its software, network, and physical infrastructure. The operating company, Infomaniak Network SA, has its headquarters in Geneva and a branch in Zurich. Every employee works in Switzerland; engineering, support, data-center operations, and management have not been moved to lower-cost offshore locations.

The company began in 1994, when Boris Siegenthaler and Fabien Lucchi established the Siegenthaler & Lucchi Infomaniak computer shop in Châtelaine. It helped more than 40,000 Geneva residents get online between 1994 and 1998, became a full Internet service provider in 1997, and took the Infomaniak Network form in 1999. Siegenthaler remains involved as founder and Chief Strategy Officer, while Marc Oehler leads the business as CEO. More than 300 employees now serve over one million users and about 300,000 paying customers, with roughly 70% of the workforce assigned to research and development. Revenue reached CHF 54.2 million in 2025, compared with CHF 47.6 million in 2024.

Governance changed substantially on May 13, 2026, when Boris Siegenthaler transferred the majority of voting rights in Infomaniak Group SA to the public-interest Infomaniak Foundation. Thirty-six employee shareholders then held 25% of the capital, and the group had no outside investors. The Foundation's special shares are non-transferable and carry permanent blocking power, although operating decisions remain with company management. This structure replaces the earlier plan for a gradual employee takeover while retaining employee participation.

A proposed SIX Swiss Exchange listing was announced on July 29, 2026 through a reverse takeover with Perrot Duval Holding SA (perrot-duval.com). Completion depends on shareholder and exchange approvals, including a vote planned for September 24, 2026, so the listing is not yet final. Approval would result in a listed company named Infomaniak SA, with the Foundation continuing to hold most voting rights. The planned transaction is intended to fund additional Swiss data centers, European expansion, and further cloud development without transferring control to an external technology group.

Web services remain an important foundation of the business. The range includes domain registration, shared hosting, WordPress and Node.js hosting, managed cloud servers, SSL, DNS tools, and Site Creator. Standard Web Hosting supplies 250 GB of SSD capacity, 20 websites, unlimited databases and traffic, FTP and SSH, automatic backups, vulnerability protection, and more than 100 CMS installers. Customers can increase the allowance to 500 GB and 100 sites. Supported workloads extend beyond WordPress to PrestaShop, Joomla, Drupal, Dolibarr, and other PHP applications. WordPress customers receive Divi, Bloom, and Monarch, while developers can select PHP versions, schedule cron jobs, and use MariaDB, Node.js, npm, yarn, Redis, Varnish, MongoDB, and other components where the hosting tier permits them.

Web + Mail combines the same hosting base with five domain mailboxes. A domain registration includes a simple web page, one email account, DNSSEC, and unlimited aliases and redirects. Domain Privacy, FastAnycast DNS, DynDNS, and Renewal Warranty expand the registrar service. Renewal Warranty costs CHF 1.63 per year and provides another safeguard against accidental domain loss. Free automated Let's Encrypt certificates are available alongside professional DV and EV options from Sectigo; automatic certificate renewal is increasingly important as industry validity periods become shorter.

Managed Cloud Server keeps an accessible hosting workflow while adding guaranteed resources and broader application flexibility. Configurations reach 32 vCPU and 128 GB RAM, and the first server includes 100 GB of media capacity plus 2,500 newsletter sends each month. Daily backups can restore a site or an entire hosting environment to a state from the preceding seven days. This is a practical step up for agencies and developers who need custom Apache, PHP, database, cache, or application settings without assuming responsibility for the entire operating system.

Self-managed servers are divided between VPS Lite and VPS Cloud. VPS Lite uses AMD EPYC processors and NVMe storage and includes firewall and DDoS protection, unlimited traffic, and a 500 Mbps connection. It is inexpensive but has no contractual SLA or snapshot facility, blocks outbound port 25, and permits only upward resource changes. VPS Cloud is the more resilient Linux or Windows service, adding 10 Gbps connectivity, snapshots, and flexible allocation, plus a contractual availability target. Customers needing retail bare-metal dedicated servers will not find a conventional product line; physical requirements instead lead to colocation, Synology rental, or a custom design.

The Public Cloud is built on OpenStack and provides virtual machines, NVIDIA GPU instances, Ceph block storage, S3-compatible object storage, load balancers, floating IPs, DNS as a service, and Heat orchestration. Six availability zones span two Swiss regions. Relevant block-storage tiers supply up to 10 TB per volume, three replicas, 4,000 IOPS, and 800 MB/s, while network architecture uses redundant 2 x 25 Gbps BGP-to-host paths. Customers can automate deployments through Terraform, Ansible, Kubernetes, and Docker, APIs, and command-line tools.

Managed Kubernetes adds dedicated control-plane choices with 99.9% SLAs and capacity for up to 50 or 100 nodes. The managed Database Service currently has priced MySQL tiers ranging from a single-node development option without an SLA to two- and three-node Multi-AZ tiers with 99.9% availability. Although the broader cloud catalog includes MariaDB, PostgreSQL, Redis, and an OpenSearch-compatible option, several alternatives remain marked as forthcoming in the database-specific area. That distinction matters when choosing an engine for immediate deployment.

Jelastic Cloud supplies a managed PaaS with a 14-day trial, hourly resource metering, and automatic scaling within customer-defined minimum and maximum limits. Swiss Backup works with Acronis agents or S3, Swift, and SFTP software and maintains three copies across two data centers. Dedicated Synology NAS rental includes DSM access, fixed addressing, unlimited transfer up to 1 Gbps, and an optional high-availability pair. For critical projects, Very High Availability clusters spread load balancers, web servers, and synchronized Galera database nodes between facilities, backed by continuous monitoring and a custom SLA. Colocation extends the same infrastructure to customer-owned hardware in 10U, 20U, and full-rack formats.

The collaboration portfolio is broad enough to replace several separate subscriptions. kSuite brings together Mail, Calendar, Contacts, kDrive, kChat, kMeet, SwissTransfer, kPaste, QR-code and short-link tools, online office editing, and centralized identity administration. The free individual package includes 20 GB for mail and 15 GB for cloud files. Paid organization tiers increase mailbox counts and kDrive capacity, extend file-version retention, add sharing controls, and introduce Microsoft Office Online, SSO, SCIM, and Custom Brand at the appropriate levels. kMeet supports unlimited meeting rooms, screen sharing, encrypted communication, recording to kDrive, and optional end-to-end encryption on supported desktop browsers.

Euria, the sovereign AI assistant, is integrated into kSuite and is also available as a separate application. It can draft and translate text, summarize conversations, search documents and scanned images, help with email, and work inside kChat and kDrive. Open-source language models run on Infomaniak-owned infrastructure in Switzerland. Inputs remain private, are not passed to a foreign AI cloud, and are not used to train third-party models, which is valuable for work governed by GDPR or the Swiss FADP.

. Radio packages include Auto DJ storage, cloud transcoding, HLS multi-bitrate delivery, audience statistics, and unlimited simultaneous listeners. Video streaming adds adaptive transcoding, live archiving, access restrictions, SSO, analytics, and branded players. VOD/AOD customers receive customizable media libraries with monetization, playlists, chapters, watermarks, and AI-assisted subtitle generation or translation. Ticketing covers online sales, invitations, capacity management, equipment rental, and an admission-control application that remains usable during an Internet outage. Newsletter tools complete an ecosystem capable of running the website, media, marketing, and admission workflow for an event.

The site has a contemporary responsive interface and English, French, German, Italian, and Spanish versions. Accounts are billed in CHF or EUR according to the organization's registered postal address. Keeping domains, websites, compute, mail, collaboration, backup, media, and event operations with one Swiss provider can simplify responsibility and data residency, but the large catalog also makes it necessary to compare the contract, support coverage, and SLA of each service rather than assuming identical conditions throughout.

💰 Price & Cost

Prices cover everything from entry-level personal tools to custom multi-site infrastructure. Site Creator starts at CHF 1.95 per month, VPS Lite at CHF 2.70, and Web Hosting or Node.js hosting at CHF 10.91. A Public Cloud example with 4 vCPU, 8 GB RAM, 50 GB of system storage, and 1 TB of object storage costs CHF 16.10 per month, while Managed Cloud Server starts at CHF 38.41. kSuite Standard begins at CHF 1.76 per user per month. Its Business tier costs CHF 3.67 per user per month for the first annual term before returning to CHF 7.33.

At the infrastructure end, 10U colocation begins at CHF 495 per month. Very High Availability starts at CHF 689.15 per month, requires at least CHF 3,714.02 for analysis and implementation, and adds a separately quoted annual maintenance package. These are starting figures rather than complete project totals. Most amounts exclude VAT, and hosting capacity, additional IP addresses, Premium Support, storage expansions, and specialist implementation can change the final cost.

The billing cycle depends on the service. Shared and managed products may support monthly, quarterly, or annual payment, Public Cloud is metered and invoiced at the end of each month without setup fees or a minimum commitment, and Jelastic bills actual CPU, memory, storage, and public-IP use by the hour. New Public Cloud customers can receive CHF 300 of credit valid for three months. Payment choices include Visa, Mastercard, CB Carte Bleue, PostFinance on eligible CHF accounts, PayPal, TWINT, eBill, IBAN bank transfer, and an Infomaniak prepaid balance.

The 30-day money-back guarantee applies to the first order of Web Hosting, Mail Service, kDrive, Swiss Backup, Managed Cloud Server, Unmanaged Cloud Server, Jelastic Cloud, and Synology. The service must be canceled and the refund requested within 30 days through the support center, Manager, telephone, or chat. It does not create a universal refund right for domains, renewals, or consumption-based resources, and early cancellation normally brings no prorated reimbursement. Trial periods also vary: several web, server, and streaming products allow 30 days, whereas Jelastic provides 14 days.

🏢 Data Center

Customer data is hosted only in Switzerland. Infomaniak designs, owns, secures, and runs its facilities, servers, network, and principal cloud platforms. Public Cloud identifies D3 as a Geneva facility, and D4 is an underground fourth-generation data center in the same canton. Geneva is also the location for colocation, though exact facility addresses are deliberately undisclosed. Tier III+ engineering is combined with ISO 27001 information-security, ISO 9001 quality, ISO 14001 environmental, and ISO 50001 energy-management certifications.

The colocation specifications call for redundant electrical supply, cooling, generators, UPS, and Internet connectivity. One section uses N+1 terminology while the detailed technical sheet uses N+N, making the executed housing agreement the authoritative place to confirm the redundancy included with a particular rack. Physical safeguards include multiple airlocks, finger-vein identification, facial-recognition surveillance, customer-controlled access codes, fire detection, and access at any hour of the year.

D4 started feeding all electricity consumed back into Geneva's district network as useful heat on November 11, 2024 and was inaugurated in January 2025. Once fully utilized in 2028, the 1,800-square-meter underground server space is expected to house about 10,000 machines and supply 1.7 MW of heat, approximately enough for 6,000 energy-efficient homes. The design requires no extra cooling water and turns unavoidable server heat into a local energy source.

Other facilities have relied on filtered outside air without refrigerant-based cooling since 2013. Operations use certified local renewable power, achieve an average PUE below 1.1, and extend server life through upgrades and refurbished components for as long as 15 years. Unavoidable emissions have been offset at 200% since 2018. Company-owned solar production supplies about 30% of electricity, with 50% self-generation targeted for 2030. This approach addresses both operational power and the manufacturing footprint created when servers are replaced too quickly.

Infomaniak runs AS29222 and states more than 450 Gbps of aggregate network capacity across its cloud range. Transit and interconnection include Swisscom, Level 3, Arelion, Cogent, and Telia, together with CIXP and SwissIX peering. PeeringDB records 100 IPv4 prefixes, 30 IPv6 prefixes, and network traffic in the 200–300 Gbps range. Colocation includes a 1 Gbps physical port with 100 Mbps committed at the 95th percentile; 10 Gbps can be ordered. Service-level interfaces range from 500 Mbps on VPS Lite to 10 Gbps on VPS Cloud, while Public Cloud uses 25 Gbps network interfaces and redundant BGP paths.

Uptime commitments vary by architecture. The company-wide minimum is 99% availability. Managed Cloud Server and VPS Cloud have a contractual 99.99% uptime guarantee. Public Cloud instances and load balancers carry a 99.99% monthly SLA; block and object storage, volume backups, and snapshots are 99.90%. Dedicated Kubernetes control planes are 99.9%, customized Very High Availability deployments can reach 99.99%, and VPS Lite has no SLA. Managed cloud contracts include service-credit rules that can reach 50% of the current contract value after repeated qualifying failures, provided the incident and claim requirements are met.

Anti-DDoS protection, redundant network and power paths, encryption options, storage replication, continual monitoring, and strict facility access reinforce the infrastructure. These controls are a strong fit for organizations requiring Swiss or European data residency. Unmanaged customers must still design their own application redundancy, operating-system security, and backup policy; local hosting does not remove those responsibilities.

✍️ Customer Support

Support personnel work directly from Geneva and Zurich and communicate in several languages. Standard telephone hours are Monday through Friday from 09:00 to 18:00. Live chat runs Monday through Friday from 06:00 to 19:00, and email tickets are handled seven days per week from 06:00 to 23:00. Monitoring of the underlying infrastructure continues 24/7 regardless of the customer-contact schedule.

The preferred route is the support center or the Manager, where each request creates a traceable ticket and reaches the correct team. Sending a new message directly to the support mailbox does not open a case; that address is used for replies after a ticket exists. Self-service coverage is extensive, with more than 1,000 FAQ entries, approximately 500 tutorials and videos, separate service-status portals, developer documentation, and APIs.

Premium Support expands telephone, chat, and email coverage to every day from 06:00 to 23:00 and provides 24/7 emergency calls with the appropriate tier. Plus begins at CHF 50 per month and has a four-business-hour target. Pro begins at CHF 250 per month or 10% of subscribed product fees and targets two hours, while Enterprise begins at CHF 1,000 per month or 10% and targets one working hour. Pro and Enterprise add dedicated management contacts. Annual billing receives a 10% reduction, but six- and twelve-month Premium Support commitments are non-refundable. Customers with critical applications should select this coverage explicitly instead of reading 24/7 infrastructure monitoring as standard round-the-clock telephone support.

🔨 Control Panel

The in-house Infomaniak Manager is the primary administration interface. It consolidates organizations, identities, permissions, invoices, domains, DNS, mail, hosting, SSL, databases, backups, logs, SSH and FTP access, application installation, and server settings. It is neither cPanel nor Plesk, so experienced users of those panels will encounter a different workflow. The advantage is a consistent account and permissions model spanning far more than conventional hosting.

Technical products retain specialized tools when needed. Public Cloud has the OpenStack Horizon dashboard, APIs, and command-line access; Jelastic is controlled through its dashboard launched from the Manager; Synology rental includes DSM; and kSuite supplies centralized user, storage, mail, collaboration, SSO, and SCIM administration according to plan. Support for OpenStack, Terraform, Ansible, S3-compatible object storage, WebDAV, SFTP, SSH, documented APIs, and portable file formats provides several practical exit paths and reduces dependence on a proprietary console.

🎯 Conclusion

Infomaniak offers an uncommon combination of mature web hosting, self-managed and managed cloud, collaboration, AI, backup, streaming, event services, and customer-owned-hardware colocation. Its defining strengths are direct ownership of Swiss data centers, operation of AS29222, local engineering and support, open-source cloud expertise, audited management systems, and concrete environmental infrastructure. Customers can begin with a domain, mailbox, or WordPress site and grow into OpenStack, Kubernetes, multi-data-center clusters, or professional media delivery without shifting data to a foreign hyperscaler.

The compromises are equally concrete. Product-specific contracts differ in refund eligibility, billing model, support schedule, and uptime commitment. VPS Lite has no contractual availability level or snapshots, standard phone service is limited to weekdays, custom high-availability and rack projects need careful contractual scoping, and there is no ordinary retail bare-metal server range. Organizations tied to cPanel will also need to adapt to the in-house Manager. The exchange-listing transaction remains conditional, although the Foundation's permanent voting rights are designed to preserve Swiss control.

For buyers who prioritize sovereign data handling, privacy, local accountability, sustainability, and open infrastructure, this is one of Europe's most complete independent platforms. It is less suitable for someone seeking only the lowest headline price, cPanel familiarity, unrestricted commodity bare metal, or inclusive telephone service around the clock. Its value lies in the combined depth of the hosting, cloud, network, collaboration, and media stack, supported by long-term investment in infrastructure rather than a single promotional feature.

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