Mar, 2002 : Jumpline Apologizes for Glitches Related to Platform Move


jumpline.com logo📅 - Web hosting firm Jumpline.com apologized over the weekend for technical difficulties some customers have experienced since the company switched hosting automation platforms.
On March 5, the Ohio-based company began the process of switching from Alabanza's hosting automation system to Sphera's HostingDirector platform, citing improved connectivity, reliability and value-added services.
"With [Alabanza], we did not feel that these focus reasons could be resolved," said Jason Beyke, Jumpline's Director of Operations, in a statement to customers on the company's Web site. "Therefore, it became apparent that a new solution had to be implemented."
Since the initial completion of the move on March 7, however, many users have reported extended service outages and slow technical support. All telephone calls to company offices late last week were met with a recording instructing callers to visit Jumpline's Web site, although lines had been re-opened by Jumpline by Monday. The company's technical support services are provided via e-mail.
While plans to move from Alabanza to Sphera had been underway for months, Jumpline said the company was forced to expedite its schedule upon notice from Alabanza in early February that its service contract would be terminated in 30 days or less.
"Due to the timeline for this entire process, we were not able to do everything as we would have liked. We realize that some of you may still have technical issues which need to be resolved due to the upgrade," Beyke's statement to customers read. "I want to assure you that we have been, and will continue to be working around the clock to resolve any and all outstanding technical issues as quickly as possible."
Beyke also apologized to users for not informing them earlier of information related to the move, but said it was necessary to do so. "With the possibility of having our service disrupted before we were ready with an alternative solution, we had to keep all correspondence related to the upgrade very quiet until we were ready to make the move," the statement read.
Both Jumpline and Sphera deferred comment regarding the move until the transition to HostingDirector had been fully completed. Jumpline currently hosts 30,000 domains in 94 different countries.

jumpline.com Reads: 2009 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source:

Company: Jump Line

Want to add a website news or press release ? Just do it, it's free! Use add web hosting news!

Related news


📅 - Jumpline Celebrates 10 Years - Web hosting provider Jumpline.com (jumpline.com 👉 Total Reviews: 32
🙌 Average Rating: 1.8 / 10
👍 Good Reviews: 3
👎 Bad Reviews: 29
👈 Official Responses: 0
) announced on Wednesday that it is launching a promotion in celebration of its tenth year in the business. Jumpline says it is launching a progressive dedicated server offering to complement its existing shared and VDS hosting models. All Jumpline dedicated servers will come pre-installed with the Sphera SaaS delivery suite, which provides key components to building a successful SaaS business, says the company."Very few private hosting companies have lasted 10 years. We value our independence and loyal clientele and after 10 years we remain debt free and profitable," says Bob Kaufman, executive VP of Jumpline. "The ...
📅 - Sphera Secures $5 Million in Funding - Sphera Corporation (sphera.com), a developer of Web hosting automation and management software, announced today that it has raised an additional $5 million in the subsequent closing of its second round financing. This investment from Vision Capital and Bank of America Equity Partners brings the total raised in Sphera's second round to $20 million, with the initial $15 million led by TLcom Capital Partners and Jerusalem Venture Partners with participation from Gemini Israel Funds. Hostingdirector, Sphera's flagship product, automates Web hosting management for ISPs, IDCs and Web hosting providers. By automating Web hosting functions, Hostingdirector ...
📅 - Jumpline Selects Sphera's HostingDirector Software - Sphera Corporation (sphera.com), a developer of Web hosting automation and management software, today announced that Jumpline (jumpline.com 👉 Total Reviews: 32
🙌 Average Rating: 1.8 / 10
👍 Good Reviews: 3
👎 Bad Reviews: 29
👈 Official Responses: 0
), a provider of Web hosting and domain registration services, has chosen Sphera's HostingDirector to automate its Web hosting operations and its reseller program. HostingDirector enables Jumpline to manage its resellers with added management, reporting and billing functionality with Sphera's ValueApps, across Jumpline's network of servers. "With several thousand resellers, we needed a solution that would automate tedious administrative procedures while enabling better management of our resellers through billing and reporting ...
📅 - Jumpline Successfully Completes Migration to Sphera's HostingDirector Platform - Web hosting firm Jumpline.com (jumpline.com 👉 Total Reviews: 32
🙌 Average Rating: 1.8 / 10
👍 Good Reviews: 3
👎 Bad Reviews: 29
👈 Official Responses: 0
) said today that its move to Sphera's HostingDirector platform was a resounding success. Jumpline said the move, which was first announced in January, involved the transfer of 16,000 customer Web sites from machines located a data center maintained by Alabanza, which had been providing platform services for the company until mid-March, to servers in Columbus, Ohio. Jumpline's servers are now located in a Columbus data center operated by Qwest. Marc Hardgrove, one of Jumpline's co-founders, said the move was complicated by a letter sent to the company by Alabanza when informed of Jumpline's decision to move to Sphera's ...
📅 - Jumpline Most Reliable, Netcraft Says - According to data from research and analysis firm Netcraft (netcraft.com), Jumpline (jumpline.com 👉 Total Reviews: 32
🙌 Average Rating: 1.8 / 10
👍 Good Reviews: 3
👎 Bad Reviews: 29
👈 Official Responses: 0
) has the most reliable Web hosting company Web site with a failed request rate of only 0.02 percent in the month of April. In second place on Netcraft's list was UK-based telco and Web hosting provider Energis (energis.co.uk). German host Komplex (komplex.net), who was rated the most reliable hosting site in March, followed in third. Both Energis and Komplex recorded failed request rates of 0.03 percent. Secure Dog Hosting (secdog.com), InetU (inetu.com) and iPowerWeb (ipowerweb.com 👉 Total Reviews: 51
🙌 Average Rating: 2 / 10
👍 Good Reviews: 5
👎 Bad Reviews: 46
👈 Official Responses: 0
) were ranked fourth through sixth. New York Internet (nyi.net), 1&1 (oneandone.com 👉 Total Reviews: 1
🙌 Average Rating: 1 / 10
👍 Good Reviews: 0
👎 Bad Reviews: 1
👈 Official Responses: 0
), Rackspace ...