ICDSoft Review 2026. Is icdsoft.com good web hosting in Bulgaria?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration Own datacenter
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ICDSoft is a Bulgaria-based hosting company that has been running internet services for more than two decades, evolving from a software background in the 1990s into a specialist in stable, long-term web hosting. Today they operate their own servers in three data center locations across North America, Europe, and Asia, focusing on reliability, conservative resource allocation, and long customer relationships rather than aggressive marketing.

Although ICDSoft is headquartered in Bulgaria, they have established a United States legal entity in Boston, MA, and appear to position the U.S. market as a central focus of their commercial strategy. In practice, this suggests that they target American customers as a primary audience and structure parts of their operations accordingly, despite the company’s Bulgarian base. They also tried German market and Honk Kong with localized website, but both projects didn't bring much advantages and are now retired.

Their main offering is shared web hosting with three clear tiers – Economy, Business, and Business Plus – available in all three data center regions. All shared plans use SSD storage, include unrestricted data transfer, unlimited email accounts, free daily backups, and built-in SSL (Let’s Encrypt on the lower tiers and a GeoTrust RapidSSL certificate on Business Plus). Even the entry Economy plan comes with a custom control panel, WordPress toolkit, app installer, website builder, and social media backup, which is generous compared to many competitors. Business and Business Plus scale storage up to 100–150 GB SSD and add capacity for more sites (up to five websites on Business Plus), while keeping the same support and backup model.

On top of generic web hosting, ICDSoft offers specialized hosting for WordPress, WooCommerce, Magento, Drupal, e-commerce, and Nextcloud Hub, but these are built on the same technical platform, with extra tooling layered on top (WordPress toolkit, AI helpers, and one-click installers). For developers, the WebApps / Node.js hosting line sits between shared hosting and VPS: it gives dedicated RAM, the ability to run background processes and custom runtimes (Node.js out of the box, but also Django, Go, Ruby, etc.), and longer backup retention, while still feeling like a fully managed environment.

For customers that outgrow shared hosting, ICDSoft runs Managed VPS and Managed High-Performance VPS services. The SmartVPS platform is designed as a multi-account VPS where disk space is reserved entirely for customer data (control panel and system files do not eat into the plan quota), and the management layer is included in the price instead of being charged as an extra license. SmartVPS and SmartVPS Pro plans are available in all three data centers, with pricing historically around the mid-range of the VPS market rather than budget-level dumping.

Around hosting itself, ICDSoft also works as a domain registrar for a broad list of TLDs (including .bg, where they are an accredited registrar), offers commercial SSL certificates alongside the free Let’s Encrypt option, and provides a fully featured professional email service with Roundcube webmail, spam and virus filtering, and flexible mailbox management on every hosting plan. A simple AI website builder is bundled as well, giving less technical users a way to build complete sites without touching code.

ICDSoft is technically conservative host: custom control panel, in-house development, their own servers in carefully chosen data centers, long backup retention, and a clear focus on uptime and support quality rather than chasing the lowest advertised price.

💰 Price & Cost

ICDSoft bills primarily in USD, with VAT included automatically for EU/EEA customers based on their country. There are no setup fees, and shared hosting uses a minimum 12-month term with full prepayment and no automatic renewal by default – customers receive email reminders and pay manually unless they explicitly enable PayPal auto-renew.

Shared web hosting is priced in the lower mid-range. In the US data center, typical first-year prices at the time of writing are around:

• Economy: about $9.60/month for 10 GB SSD, one website, 7-day backups, unlimited email, and all platform features.
• Business: about $12.00/month for 100 GB SSD and the same software stack.
• Business Plus: about $48.00/month for 150 GB SSD, up to 5 websites, and a GeoTrust RapidSSL certificate instead of only Let’s Encrypt.

Renewal prices stay close to first-year levels, and all three plans come with a "20% or more" renewal discount mechanism when multiple services are managed under the same account. Similar pricing applies in the European and Hong Kong locations with small currency-rounding differences.

The WebApps / Node.js hosting platform starts at roughly $19.20/month, reflecting the additional dedicated RAM, higher CPU time allowances, support for background processes, and longer backup retention (15 days instead of 7). For teams running Node.js, Django, or other custom runtimes, these plans behave much closer to a small managed VPS while keeping the simplicity of shared hosting billing and management.

On the VPS side, ICDSoft’s SmartVPS plans have historically started around $19/month for the base configuration and around $49/month for the more powerful SmartVPS Pro, with these prices applying across all three data centers. Managed High-Performance VPS options sit above that, with more CPU/RAM and I/O capacity for heavier workloads. While not the cheapest VPS on the market, these plans include the control panel, backup automation, and monitoring as part of the package rather than as paid add-ons, which keeps the total cost of ownership attractive for agencies and power users.

Domains and SSL certificates are priced separately; importantly, domain registrations and SSL fees are non-refundable even if a hosting account is cancelled early. Hosting services themselves are covered by a 100-day full money-back guarantee, which is unusually generous for this industry and applies to new hosting accounts within the initial subscription period.

Payment options are broad for an independent host. Customers can pay by credit or debit card through Stripe, Borica, or Revolut, with support for Visa and Mastercard everywhere and additional brands like American Express, JCB, China UnionPay, Diners Club, and Discover depending on the processor. Apple Pay and Google Pay are supported via Stripe and Borica. PayPal can be used for automatic renewals, and a bank wire transfer to a European bank is also possible on request. ICDSoft itself does not store card details; all sensitive data stays with the payment processors.

🏢 Data Center

ICDSoft operates servers in three data centers across North America ( on Boston, USA, CenturyLink Technology Solutions / Lumen ), Europe (Sofia, Bulgaria, Neterra Sofia Data Center) , and Asia ( Hong Kong Digital Realty ), giving customers the choice to place sites close to their audience. Traffic can be hosted in the US, in a European facility, or in a Hong Kong data center serving East and Southeast Asia. They run their own hardware in these locations rather than renting generic VPS nodes from hyperscale clouds, which gives them fine-grained control over configuration and upgrades.

The infrastructure is built on all-SSD storage arrays, modern multi-core Xeon processors, and a platform tuned for PHP-FPM and server-side caching, which keeps site loading times consistently fast. Shared hosting plans include 7 days of full-account backups; WebApps and many VPS offerings extend that to 15 days, with at least one on-demand snapshot available per day. Backups cover files, databases, and mailboxes, and restores are included in the service rather than being sold as a paid extra.

In terms of reliability, ICDSoft quotes a formal uptime target of 99.9%, but their own statistics show an average server uptime around 99.998% over recent years. Monitoring and server management are handled in-house, and there is a dedicated status page plus integration of uptime indicators into the support area. For customers who care about long-term stability rather than short bursts of promotional traffic, these figures are a strong point.

✍️ Customer Support

Support is one of ICDSoft’s main differentiators. Technical assistance is available 24/7 through a ticket system, email, and live chat. The support team consists entirely of senior-level staff with at least five years of experience, and they have processed well over one million support tickets. The company commits to a 15-minute response guarantee for all tickets, with an average resolution time of about 7 minutes, which is far faster than typical industry norms.

Tickets are handled through a proprietary helpdesk integrated with the Account Panel, where customers can track their full history and receive instant notifications when replies arrive. For presales and billing questions there is no separate "sales department"; the same technical staff handle those requests, which often leads to more accurate answers than scripted sales chats. Alongside human support, ICDSoft maintains extensive documentation, a full online manual, and a detailed knowledge base covering everything from WordPress and email configuration to backup and migration procedures.

For resellers and web agencies, ICDSoft goes further and provides white-label 24/7 support directly to end customers, so agencies can focus on their projects while the host manages infrastructure and user questions. This combination of fast, competent responses and behind-the-scenes support for partners is a major reason why a large proportion of new customers arrive via referrals.

🔨 Control Panel

Instead of using cPanel or Plesk, ICDSoft runs its own in-house hosting control panel across all plans. The panel is actively developed and offers a clean interface with both modern and dark themes. From a single place, customers can manage files (including an integrated file manager), databases, DNS records, PHP versions and settings, cron jobs, and resource usage monitoring. A WordPress toolkit automates installation, updates, and performance tweaks, while the App Installer provides one-click deployments for popular platforms such as Drupal, Joomla, PrestaShop, Moodle, Nextcloud, and others.

Email management is integrated into the same panel, and webmail runs on a branded Roundcube interface, which is responsive and easy to use on both desktop and mobile. Tools like the Copy mailbox function make it straightforward to pull email data from previous providers over IMAP, which simplifies migrations. For WebApps/Node.js and VPS users, the control panel also exposes process supervision, logs, and restart controls, giving a lot of power without requiring full-time system administration skills.

🎯 Conclusion

ICDSoft comes across as a technically solid, support-driven hosting company rather than a mass-market discount brand. The strengths are: multi-continent data center coverage, a conservative approach to infrastructure, full-account backups included in every plan, a long 100-day money-back guarantee, and a support team that genuinely responds within minutes, day or night. The custom control panel, fast SSD platform, and thoughtful extras like Node.js/WebApps hosting and white-label support for agencies make the service attractive to both individual site owners and professionals managing multiple projects.

On the flip side, the mandatory 12-month term for shared hosting, USD-only billing, and the lack of public phone support may put off customers who prefer month-to-month commitments, local currency pricing, or voice-based help desks. Pricing is fair and transparent, but not "race-to-the-bottom" cheap, so ICDSoft suits users who prioritize stability and service quality over chasing the lowest headline price.

Overall, ICDSoft is a strong fit for people and organizations who want a hosting platform that simply works over the long term, backed by fast, competent support and solid technical fundamentals. It is especially appealing to developers, agencies, and experienced site owners who value a clean, predictable environment more than constant promotions or add-on upsells.

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Boston Sofia Hong Kong

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