Netcup Review 2025. Is netcup.com good web hosting in Germany?
19 user reviews; 0 support responses; 0 testimonials; 42 products, 0 promotions, 6 social accounts, Semrush #591780; 📆 listed 2017 (#24580)Daimlerstraße 25
Karlsruhe , BW 76185 DE
☎ Phone +49 721 7540 755 0
📠 Fax +49 721 7540 755 9
📧 mail@n...Website language(s): en-US de-DE
👪 Most Recent Customer Reviews
📅
-anonymous- (valentinleroywyes@g...) / publicis.com
😁 Great service
Great service. The transparent pricing and billing help a lot as I'm not running a huge business. The performance difference between NetCup and DedicatedCore as compared to other VPS providers is significant. Would recommend it to everyone.
Great service. The transparent pricing and billing help a lot as I'm not running a huge business. The performance difference between NetCup and DedicatedCore as compared to other VPS providers is significant. Would recommend it to everyone.
📅
-anonymous- (lecko@m...)
😠 Die waren mal gut: mittlerweile aber zu teuer für den popeligen Webspace und die paar Mailadressen. Und in letzter Zeit immer wieder Wartungs- oder Fehlermeldungen, die UI im Kundencenter unübersichtlich mit 90er-Retrocharme. Nicht mehr zeigtgemäß das Angebot, ich bin jetzt bei AWS mit meiner .de-Domain, deutlich günstiger und wesentlich angenehmer in der BEdienung. Ciao netcup.
📅
-anonymous- (-hidden-) / leistungen abgerechnet ohne leistungen
😠 Es wurden Leistungen abgerechnet ohne diese auch geleistet zu haben. Das Geld dafür wurde bisher nicht oollständig ordnungsgemäße zurück gezahlt. Also was soll man noch sagen ?
MORE REVIEWS
📄 Editorial Review
(3*) 🔧 Services: Web HostingDomain Registration⇔ Redirected domains: netcup.eu netcup.net netcup.de
🔃 This company is a reseller of Anexia
Netcup is a Germany-based, renewable-energy-powered host (founded by Felix Preuss) with roots as an independent company that merged into netcup GmbH in 2008 and later joined the Anexia Group (2016). They use branded hardware, transparent operations, and quick remediation of network faults. The public site and help resources are available in English and German, which broadens appeal for international users.
Product lineup:
- Shared Hosting: SSD-backed plans with Plesk, Let’s Encrypt SSL for all domains/subdomains, SSH/chroot, and a one-click app installer for blogs, forums, and shops. Higher tiers are Ruby and NodeJS ready. Mailboxes, domains, and databases have defined per-plan limits rather than "unlimited."
- Cloud/VPS & Root Servers: Cloud instances run on AMD EPYC 7702 with dual 10 Gbps uplinks and SSD RAID1, scaled on request. Root Servers (KVM) provide dedicated CPU cores, guaranteed RAM, snapshots, VNC/console, API, and fast hardware RAID—aimed at users who want the control of dedicated with the flexibility of virtualized. ARM servers (Ampere Altra Max) target energy-efficient performance; vGPU options address AI/ML, rendering, and video processing. Local Block Storage scales capacity up to 8 TB.
- Dedicated & Managed Hosting: Dedicated servers (Dell, Intel Xeon, hardware RAID) with 1 Gbps uplink. Managed Private Servers deliver fixed CPU/RAM/disk with netcup handling updates and service health. Managed Cloud Clusters let teams carve dedicated hardware into many virtual systems with centralized control.
- Domains & SSL: 450+ TLDs, registrar memberships (DENIC, nic.at, etc.), and a broad SSL catalog (DV/OV/EV).
Overall, they present a wide spectrum—from low-cost web hosting to enterprise-style managed clusters—at sharp price-to-performance, with an engineering-first approach and strong privacy/compliance posture (GDPR focus, ISO-aligned facilities).
💰 Price & Cost
Netcup is known for very low pricing on VPS/Cloud and competitive shared hosting, with "permanent low price" promises and a price-match style policy (beat comparable offers by an extra 10% when verified before ordering). Example callouts include sub-€10/month Root Servers and hourly-billed VPS from fractions of a euro per hour; shared hosting starts at a few euros per month and includes at least one domain on entry tiers.
Refunds / guarantees:
- EU consumer withdrawal right: 14-day cancellation window (domains excluded once registered; business customers don’t have this statutory right).
- Satisfaction guarantees: Web hosting—30-day satisfaction refund; Root Servers and VPS (ARM)—30-day satisfaction refund of the base fee.
- Best price: Additional 10% discount if a verified comparable offer is cheaper (must contact support before ordering).
Payments: Bank transfer, Visa/Mastercard/AmEx/Diners (Discover), PayPal; some flows also offer Direct Debit. Invoices can be paid via PayPal from the customer area.
🏢 Data Center
Head office in Karlsruhe, Germany. Infrastructure locations include Nuremberg (DE), Vienna (AT), Amsterdam (NL), and Manassas, Virginia (USA) on the Anexia backbone. FAQ clarifies some VPS footprints (e.g., Vienna, Manassas, Amsterdam) run in Anexia Group datacenters rather than buildings owned by netcup. The platform highlights redundant design, fast uplinks (up to 2×10 Gbps on cloud), hardware RAID, and GDPR-compliant, ISO-aligned operations. As a green company, power is sourced from renewables.
Availability targets:
- Web hosting average annual availability: 99.6% (with a termination/refund clause if independent testing shows they don’t maintain it).
- Servers: 99.6% (VPS) and 99.9% (Root Server / vGPU) minimum availability figures.
✍️ Customer Support
Support is offered via tickets in the Customer Control Panel and phone (Mon–Fri, 09:00–17:00 CET). An emergency phone channel is available 24/7 (fee-based). Self-help resources include a Help Center / Wiki / FAQ and an active customer forum. They are present on social channels. There is no live chat.
🔨 Control Panel
- Account & access: CCP (Customer Control Panel) for billing and product access.
- Servers: SCP (Server Control Panel) for console, rescue, networking, API, snapshots; mobile apps available.
- Web hosting: WCP/Plesk for websites, mail, SSL, app installs.
This separation keeps billing, hosting, and infrastructure tasks organized and gives advanced users API-driven control.
🎯 Conclusion
Netcup brings a compelling blend of aggressive pricing, broad product depth, and engineering-centric features (EPYC CPUs, snapshots, vGPU, scalable block storage) with multilingual resources and strong EU compliance. Shared hosting is capable—especially on higher tiers—with Plesk and modern stacks, while root/vGPU lines offer serious headroom for compute-heavy work.Trade-offs to note: shared plans use defined limits (not "unlimited" everything), the published web-hosting availability target of 99.6% is more conservative than 99.9%+ claims some rivals advertise, there’s no live chat, and not all facilities are netcup-owned (some are within Anexia Group datacenters). For price-sensitive users and teams wanting flexible, performant infrastructure with transparent tooling and EU-friendly operations, they remain an excellent choice.
🌏 Server locations:
📢 Special pages
Website research for Netcup on October 6, 2025 by WebHostingTop
🎁 Netcup Promotions
No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!
If you manage this brand, you must be logged in to update your promotions!
Contact information is managed by netcup.com representatives mail@n..., webmaster@n..., support@n..., info@n... [login]
Claim this business
📊 Web stats
| ⚑ Targeting: | Austria, Germany, United Kingdom |
| 📂 Details for https://www.netcup.com/en | |
|---|---|
| 📥 Website DNS: | acns03.xaas.systems => 213.227.160.1 ( Brussels ) / ANEXIA Internetdienstleistungs GmbH - anexia.at acns02.xaas.systems => 188.172.248.1 ( Brussels ) / ANEXIA Internetdienstleistungs GmbH - anexia.at acns04.xaas.systems => 213.227.191.1 ( Brussels ) / ANEXIA Internetdienstleistungs GmbH - anexia.at acns05.xaas.systems => 185.81.208.1 ( Brussels ) / ANEXIA Internetdienstleistungs GmbH - anexia.at acns01.xaas.systems => 217.146.18.1 ( Brussels ) / ANEXIA Internetdienstleistungs GmbH - anexia.at MX::cloudpowered.email => 45.132.62.167 ( Klagenfurt am Woerthersee ) / ANEXIA Internetdienstleistungs GmbH - anexia.at |
| 📌 Website IP: | 144.208.243.2 |
| 📍 IP localization: | Austria, Karnten, Klagenfurt Am Woerthersee - see top providers in Österreich |
| 🔗 ISP Name, URL: | ANEXIA Internetdienstleistungs GmbH, anexia.at |
✅ Customer testimonials
There are no customer testimonials listed yet.
📋 Netcup News / Press release
There are no news written in en language
📣 Netcup Social Networks
https://twitter.com/netcup
Account started from June, 2009, having already 2937 tweets with 4790 followers and 20 friends. Last activity on .
Account started from June, 2009, having already 2937 tweets with 4790 followers and 20 friends. Last activity on .
Language de
https://www.facebook.com/netcup/
netcup account is having many likes, talking about them several people
netcup account is having many likes, talking about them several people
Language de
Netcup Blog (RSS error new) First post from October, 2017, with total 195 articles, Language de-DE. Latest post on
Reviews👪 Netcup Customer Ratings
The quick stats of Netcup profile shows a note average of 2.6 out of 10, counting 19 opinions. (few listed on the top of the page)
| (3 = 15.79%) | |
|---|---|
| (1 = 5.26%) | |
| (15 = 78.95%) |
📅
-anonymous- (-hidden-)
😠 Vserver wurde innerhalb der Widerrufsfrist gekündigt. Netcup erkennt das nicht an und verlangt volle Zahlung für 6 Monate (weil ich zur Vereinfachung der Kommunikation meine berufliche Maildreasse engegeben habe) und damit ein "gewerblicher Kunde" bin. Adressse und Bankdaten sind natürlich privat. Die geplante Nutzung war es auch.
Lustig dass es dazu schon ein BGH Urteil gibt das ganz klar sagt dass im Zweifel immer von einer Privatperson auszugehen ist.....wie deutlich weisst eine Privatadresse auf eine Privatperso hin?
Unterirdische unprofessionelle Komminikation dazu- Muss wohl über den Anwalt geklärt werden. Unverständlich und unnötig. Finger weg.
Lustig dass es dazu schon ein BGH Urteil gibt das ganz klar sagt dass im Zweifel immer von einer Privatperson auszugehen ist.....wie deutlich weisst eine Privatadresse auf eine Privatperso hin?
Unterirdische unprofessionelle Komminikation dazu- Muss wohl über den Anwalt geklärt werden. Unverständlich und unnötig. Finger weg.
📅
-anonymous- (arethis74@g...)
😠 προσοχή!
Warning!
They have been doing multiple tricks in trading and in service quality.
1) When I was about to order a vps from this team, the price given in that page was just for one month. Also it was saying that you would gain 23% when you sign up for 12months. Despite that discount, I ordered monthly.
2) Even though the vps I ordered had 16GB ram, I realized that the shown memory is not real. When you test the hardware to force up the system, you can't get even half the memory. Also traffic bandwidth was a real disappointment. They do not grant the 20% traffic they premised. I am sorry to use this word but they have been cheating their clients.
3) Anyways, When my service was about to due, I asked them to cancel but they did not. After a couple of weeks they submitted a new invoice for new subscription term which I had not asked for.
4) I rejected the payment. They said, they will forward the invoice in to a German finance company to force me for a non-received [read more...]
Warning!
They have been doing multiple tricks in trading and in service quality.
1) When I was about to order a vps from this team, the price given in that page was just for one month. Also it was saying that you would gain 23% when you sign up for 12months. Despite that discount, I ordered monthly.
2) Even though the vps I ordered had 16GB ram, I realized that the shown memory is not real. When you test the hardware to force up the system, you can't get even half the memory. Also traffic bandwidth was a real disappointment. They do not grant the 20% traffic they premised. I am sorry to use this word but they have been cheating their clients.
3) Anyways, When my service was about to due, I asked them to cancel but they did not. After a couple of weeks they submitted a new invoice for new subscription term which I had not asked for.
4) I rejected the payment. They said, they will forward the invoice in to a German finance company to force me for a non-received [read more...]
📅
Laru (lkxxoo@g...)
😞 Nie wieder Netcup!
Nie wieder Netcup
Aus Gründen der Fairness vergebe ich zwei Sterne. Ich erinnere mich zurück, dass es zumindest auf den von mir gebuchten vServern, selten Ausfälle zu beklagen gab. Der Seitenaufbau war oft -gefühlt- langsamer, als bei anderen Hostern, da ich hier aber keine konkreten Messungen durchgeführt habe, ist das Spekulation. Liest man aber durchaus immer wieder auch bei anderen Netcup-Kunden.
Ich habe Netcup schon einige male aus Gründen der vergleichsweise günstigen Preise und der Benutzerfreundlichkeit ihrer Oberfläche - gebucht. Das Wiki enthält ebenfalls einige nützliche Informationen.
Nichtsdestotrotz ist der "Support" äußerst kühl, diesen Eindruck habe nicht nur ich, sondern auch viele andere derzeitige und/oder ehemalige Kunden, zu letzterer Gruppe werde auch ich nach Ablauf meines Vertrages, August/2022, gehören, da sich Netcup auf keine Kulanz in Form einer außerfristlichen Kündigung, obgleich gröbster Unzufriedenheit meinerseits, eingelassen hat.
Mir ist [read more...]
Nie wieder Netcup
Aus Gründen der Fairness vergebe ich zwei Sterne. Ich erinnere mich zurück, dass es zumindest auf den von mir gebuchten vServern, selten Ausfälle zu beklagen gab. Der Seitenaufbau war oft -gefühlt- langsamer, als bei anderen Hostern, da ich hier aber keine konkreten Messungen durchgeführt habe, ist das Spekulation. Liest man aber durchaus immer wieder auch bei anderen Netcup-Kunden.
Ich habe Netcup schon einige male aus Gründen der vergleichsweise günstigen Preise und der Benutzerfreundlichkeit ihrer Oberfläche - gebucht. Das Wiki enthält ebenfalls einige nützliche Informationen.
Nichtsdestotrotz ist der "Support" äußerst kühl, diesen Eindruck habe nicht nur ich, sondern auch viele andere derzeitige und/oder ehemalige Kunden, zu letzterer Gruppe werde auch ich nach Ablauf meines Vertrages, August/2022, gehören, da sich Netcup auf keine Kulanz in Form einer außerfristlichen Kündigung, obgleich gröbster Unzufriedenheit meinerseits, eingelassen hat.
Mir ist [read more...]
📅
-anonymous- (-hidden-)
😠 I evaluated their services for a few days before deciding to use OVH, as the network performance at Netcup was horrendously slow.
Since then, despite me requesting multiple times to cancel my account, they keep invoicing me and never acknowledge my cancellation request.
Frankly, it's crazy. I've never, EVER experienced something like this before.
I've reported them to the European Consumer Centre, as I can't imagine what they're doing is legal.
Since then, despite me requesting multiple times to cancel my account, they keep invoicing me and never acknowledge my cancellation request.
Frankly, it's crazy. I've never, EVER experienced something like this before.
I've reported them to the European Consumer Centre, as I can't imagine what they're doing is legal.
📅
-anonymous- (-hidden-)
😠 Rechnung, Mahnung, Inkasso Androhung innerhalb von 14 Tagen!
Ich erhielt eine Rechnung über 0,42€ Mitte des Monats per E-Mail, diese war zurückdatiert auf den letzten Tag des Vormonats. Nach vierzehn Tagen, der Tag des in der Rechnung genannten Zahlungsziels, erhielt ich eine Zahlungserinnerung. Vier Tage später bereits per E-Mail eine Mahnung mit 2,50€ Mahngebühren, einer Drohung, bei weiterer Zahlungsunwilligkeit, meinen Account gegen die geringe Gebühr von 25€ zu löschen und meinen Fall an ein Inkassounternehmen weiter zu leiten. Das alles hat innerhalb von vierzehn Tagen stattgefunden.
Also: Finger weg von netcup!
Ich erhielt eine Rechnung über 0,42€ Mitte des Monats per E-Mail, diese war zurückdatiert auf den letzten Tag des Vormonats. Nach vierzehn Tagen, der Tag des in der Rechnung genannten Zahlungsziels, erhielt ich eine Zahlungserinnerung. Vier Tage später bereits per E-Mail eine Mahnung mit 2,50€ Mahngebühren, einer Drohung, bei weiterer Zahlungsunwilligkeit, meinen Account gegen die geringe Gebühr von 25€ zu löschen und meinen Fall an ein Inkassounternehmen weiter zu leiten. Das alles hat innerhalb von vierzehn Tagen stattgefunden.
Also: Finger weg von netcup!
📅
-hidden- (-hidden-)
😠 Finger Weg!
Das Angebot von netcup war so lückerativ, dass ich meinen alten Vertrag gekündigt habe und alle meine Web-Projekte zu netcup umgezogen habe... wusste damals nicht, dass die 5 € bzw. 10 € mehr im Jahr besser als mehr als 300€ Verluste bei netcup, wenn die Webseiten auf einmal alle gesperrt sind und erst in 3 Tagen wieder online gingen.
Ich hoffe, dass ich mit meiner Bewertung jemanden helfen kann sich eine Entscheidung zu treffen. Besser mehr euros im Jahr zahlen aber mit schnelle und kompetente Support als günstiges Webhost aber fast ohne Service und Support.
Das Angebot von netcup war so lückerativ, dass ich meinen alten Vertrag gekündigt habe und alle meine Web-Projekte zu netcup umgezogen habe... wusste damals nicht, dass die 5 € bzw. 10 € mehr im Jahr besser als mehr als 300€ Verluste bei netcup, wenn die Webseiten auf einmal alle gesperrt sind und erst in 3 Tagen wieder online gingen.
Ich hoffe, dass ich mit meiner Bewertung jemanden helfen kann sich eine Entscheidung zu treffen. Besser mehr euros im Jahr zahlen aber mit schnelle und kompetente Support als günstiges Webhost aber fast ohne Service und Support.
📅
-anonymous- (-hidden-)
😠 TLDR; Pick someone else as your hosting provider and heed all the other negative reviews about this organisation. Learn from my own mistake and thoroughly do your homework. If what they offer sounds too good to be true, you can bet that it is. Avoid doing business with netcup under any circumstances, no exceptions.
netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!
Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it [read more...]
netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!
Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it [read more...]
📅
-anonymous- (-no email-)
😁 Price are low and the support is very good. Answer usually in a few hours.
And the speed are very good.
And the speed are very good.
📅
-anonymous- (-no email-)
😠 Terrible company, do not use. Once you decide to part they do not allow to terminate contract and ask for more money. Keep away by all means.
📅
-anonymous- (-no email-)
😠 Worst company,
First the verification is not really "verification", anybody who knows your name and phone number can open an account under your name and issue contract in your place.
Second, customer service is so bad.
Be careful, they will try to suck money from you.
First the verification is not really "verification", anybody who knows your name and phone number can open an account under your name and issue contract in your place.
Second, customer service is so bad.
Be careful, they will try to suck money from you.
📅
-anonymous- (mailforspam2@y...)
😠 First i used this service as comparation with Contabo. The same machine with the SAME specifications run MUCH slower.
Second, if you don't are carefull will be charged by the fee for an indefinite period of time even if you don't wanna proceed anymore to use this service, so you stop paying.
You will need to "giving one month's notice to the end of a month" (quote of the tos) , the result? if you want to try the service for one month you will need to pay two month minimum. Stay away.
Second, if you don't are carefull will be charged by the fee for an indefinite period of time even if you don't wanna proceed anymore to use this service, so you stop paying.
You will need to "giving one month's notice to the end of a month" (quote of the tos) , the result? if you want to try the service for one month you will need to pay two month minimum. Stay away.
📅
-anonymous- (-hidden-) / zhengka.net
😠 I think choosing them is like accepting an immigration review. They care more about your address change than the prosecutor, even if you have never moved.
📅
-anonymous- (slatjovic@p...)
😠 Unfortunately we have to issue a warning about Netcup.de.
Technically, the services are certainly very good... the behavior of the management, especially Mr. Preuß as owner but very questionable.Fact is that you can not deal with criticism in the company management there. Criticism is in their eyes a punishable insult and if one comment this then rightfully still, the achievements are terminated to one. It is not only arrogant and arrogant, but also racist in its own way.
On request, we can also document all this, links are unfortunately not allowed here in the ratings!
Wir müssen leider eine Warnung vor Netcup.de rausgeben.
Technisch sind die Leistungen sicherlich sehr gut.. das Verhalten der Geschäftsführung, insbesondere Herrn Preuß als Inhaber aber sehr fraglich.Fakt ist dass man dort in der Unternehmensleitung nicht mit Kritik umgehen kann. Kritik ist in deren Augen eine strafbare Beleidigung und wenn man dies dann zu Recht noch kommentiert, werden einem die [read more...]
Technically, the services are certainly very good... the behavior of the management, especially Mr. Preuß as owner but very questionable.Fact is that you can not deal with criticism in the company management there. Criticism is in their eyes a punishable insult and if one comment this then rightfully still, the achievements are terminated to one. It is not only arrogant and arrogant, but also racist in its own way.
On request, we can also document all this, links are unfortunately not allowed here in the ratings!
Wir müssen leider eine Warnung vor Netcup.de rausgeben.
Technisch sind die Leistungen sicherlich sehr gut.. das Verhalten der Geschäftsführung, insbesondere Herrn Preuß als Inhaber aber sehr fraglich.Fakt ist dass man dort in der Unternehmensleitung nicht mit Kritik umgehen kann. Kritik ist in deren Augen eine strafbare Beleidigung und wenn man dies dann zu Recht noch kommentiert, werden einem die [read more...]
📅
-anonymous- (calmboxer@h...) / buy3get1free.eu
😠 One of the worst hosting companies I ever had in my life, many promised functions are not working properly, and not really supported, and when you ask the support team for help you just get cold reply, without any readiness for help.
📅
-anonymous- (seiya@m...) / renefuerst.eu
😁 My Servers running 24/7 since over 2 years now. Support is very fast and good. The price also very low and my customers are happy with netcup. But i think it's only for Europe Customers.
📅
-anonymous- (gerald.b@r...)
😠 This hosting company is not equipped to provide international support. Unless you speak German, avoid at all price.