🏆 Semrush Rating new66,285👤 User Rating 🙌 Average 3.7out of 10 👉 Total reviews: 32 👍 Recommended by: 10 👎 Opposed: 22 🤝 Official responses: 0 💰 Price Range€ 1.60 - € 838.00⏰ Support24x7 💳 Payment OptionsCredit / Debit / Prepaid Cards, PayPal, Wire [...] 🏆 SEO MOZ Authority69/68🔗 Links315,601
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👪 Most Recent Customer Reviews
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-anonymous- (dpn.es@m...) / foxtare.com
⏳ Time Hosted: 1 to 3 months
Global rating
😁After passing the identity tests to confirm that you are not an abuser, you get one of the best bargains in Europe with generous resource quotas per €, I must thank them for the opportunity to host my personal website comfortably because, I'm not in a strong financial position!
If you need more than one IPv4 it's going add a lot to the monthly cost, though. Not my case.
📅
-anonymous- (-hidden-)
⏳ Time Hosted: under 1 month
Global rating
😠They closed my account after I opened within 12 hours I didn't get a chance to find out my account Number or ID to put them here, because I put different name on my account and the name is my website, So they noticed some suspicious information in my account, so I will expect at any moment to stop my services for a specific reason, this is a very strict policy that you stop my site as soon as I wrote the name of my site upon registration, it is necessary That there is a stage if I do not respond, so you have the right to stop the service.
I have been seriously mistaken when I trusted them to leave my website without a backup copy and currently I do not have a copy and try to communicate with them, but there is no point where there is no one who holds them accountable for this.
They did not allow me to make a backup copy of my site despite that, that is, a stupid policy, that they are wrong with what they do with their judgment on us.
😠Zeer slechte support ! Antwoorden niet op support tickets en zijn zeer onvriendelijke als je ze telefonisch contacteert ! Iemand die heletijd zit de zuchten en mij niet verder wil helpen heb ik ook niets aan ! Ze blokkeren je betaalde server zomaar en zijn dan niet eens bereid je verder te helpen!
(3*) 🔧 Services: Web HostingDomain RegistrationICANN registrarOwn datacenter ⇔ Redirected domains: your-server.dehetzner.dehetzner.cloudhetzner.ag Hetzner (founded 1997 by Martin Hetzner in Gunzenhausen, Germany) is one of Europe’s largest data-center operators, running hundreds of thousands of servers and delivering a broad lineup that spans Dedicated Hosting, Cloud Hosting, Shared Web Hosting, Colocation (racks), Storage Boxes, Domains, and SSL certificates. They pair consistent price-to-performance with 24/7 access to qualified data-center technicians and maintain their own high-tech facilities in Nuremberg, Falkenstein/Vogtland (Germany) and Helsinki (Finland), plus cloud/data-center locations in Ashburn, VA and Hillsboro, OR (USA) and Singapore.
Shared Hosting (Webhosting)
This is Hetzner’s entry point for classic websites and email. Plans bundle daily backups, SSL, DNS, PHP (5/7/8), MariaDB/PostgreSQL, and developer niceties like cron, Redis object cache, and one-click WordPress. It’s cost-efficient for blogs, portfolios, small business sites and even Webshop setups on higher tiers. Constraints exist on lower plans (e.g., some quotas and add-on fees for external domains), so heavier e-commerce or custom apps should pick larger tiers or move to Cloud/Dedicated when consistent CPU is required.
Cloud Hosting (Hetzner Cloud)
Cloud servers are on modern Intel/AMD (and Ampere Arm64 on newer lines) with fast NVMe and a rich IaaS feature set: Load Balancers, private Networks, stateful Firewalls, Volumes up to 10 TB, Snapshots/Backups, Floating IPs, and an API/CLI. Two pricing families are common: shared-vCPU for best price/performance on moderate workloads, and dedicated-vCPU for sustained CPU needs and low latency. This tier fits scalable web apps, Kubernetes, CI/CD runners, microservices, managed WordPress stacks, and data workloads that benefit from programmatic control. Hourly billing with a monthly cap makes it flexible; remember instances bill until deletion.
Dedicated Hosting (Root Servers)
Bare-metal with Intel or AMD CPUs and SATA/HDD/NVMe options. It’s the right choice when predictable performance, custom kernels, special storage layouts, or consistent high network throughput matter (game servers, busy databases, ML preprocessing, large ecommerce). Customers choose pre-configured models (e.g., AX41-NVMe) or customize. Compared with Cloud, you gain full hardware control and stable performance; you lose per-minute elasticity and must plan capacity ahead.
Colocation (Racks)
For teams that own hardware or need specific appliances, Hetzner provides 1/3 and full racks in ISO 27001:2022-certified parks (Nuremberg, Falkenstein, Helsinki). You bring the servers; they supply redundant power/UPS, cooling, connectivity to major exchanges, 24/7 access, and on-site technicians. Colocation is ideal when compliance, asset ownership, or bespoke architectures (e.g., proprietary storage, specialized accelerators) are non-negotiable, while still benefiting from carrier-grade facilities and renewable-energy operations.
Storage Boxes (Online Backup)
A simple, affordable off-site backup target with flexible access (FTP/SFTP/SCP/rsync, WebDAV/Samba) and Snapshot support. Use it for website/database backups, log archives, or user file sync. Capacity scales up or down without migrations. It pairs naturally with Shared, Cloud, or Dedicated environments to meet retention goals or off-host backup policies.
Internet Domains
Domain registration and management integrated with Hetzner’s DNS Console. This keeps DNS edits, hosting, and infrastructure under one account, reducing operational friction. It’s a convenience layer rather than a unique selling point, but valuable for teams that prefer a single vendor.
SSL Certificates
Commercial SSL options (e.g., Thawte SSL123; DigiCert as the CA partner) complement free certificates when brand recognition, warranty levels, or specific validation requirements matter. This suits stores, customer portals, or enterprises that standardize on paid certs for policy reasons. Hetzner’s lineup covers the spectrum—from low-cost shared sites to API-driven cloud and bare-metal performance, plus colocation for full control. Shared is the budget starter; Cloud is the flexible workhorse with modern tooling; Dedicated is for deterministic performance; Colocation is for hardware owners; Storage Boxes solve backups cleanly; Domains/SSL round out the stack.
💰 Price & Cost
Cloud instances • Shared Cost-Optimized: from €3.49 • Shared Regular Performance: from €4.99 • Dedicated (General Purpose vCPU): from €12.49 Hourly billing with a monthly price cap; billed until deletion (even if powered off).
Dedicated servers Example: AX41-NVMe from €37.30/mo.
Shared Web Hosting: Webhosting S: up to €1.60/mo (domain billed separately; external domains incur a small monthly fee).
Colocation: From €100/mo for 1/3 rack (plus setup and power based on consumption). Locations: Nuremberg, Falkenstein, Helsinki.
Storage Boxes (off-site backup): BX11: €3.20/mo (max), with snapshots and flexible scaling.
Refunds / money-back: Cancellations and refunds are supported; servers are referenced as covered by a 14-day window (details are sparse and should be confirmed at order time).
Payments: Credit card, SEPA direct debit, bank/wire transfer, PayPal, and UnionPay (manual).
Currencies: EUR and USD (USD available as an account currency for new accounts/invoicing). Site languages: German, English (Russian was also present few years ago, but missing in 2025).
🏢 Data Center
Hetzner owns and operates state-of-the-art, environmentally friendly data-center parks in Nuremberg, Falkenstein/Vogtland, and Helsinki, with additional international locations (Ashburn, Hillsboro, Singapore). Multi-redundant network connections reach major exchanges (e.g., DE-CIX, AMS-IX), with perimeter fencing, video surveillance, access control, and on-site technicians 24/7. Colocation offers 24/7 access, cold-aisle containment, redundant UPS/diesel, and 100% renewable energy (hydropower since 2008 in Germany; hydropower/wind in Finland).
Uptime: Hetzner makes "economically reasonable efforts" to deliver 99.9% annual average network availability, with a public status page for incidents and maintenance. Cloud DDoS protection is included.
✍️ Customer Support
Qualified data-center personnel are available 24/7 via phone and email; customers may also use a web form. Documentation is extensive, and there are explanatory videos (e.g., via their YouTube channel). Hetzner is active on social media (Facebook, Twitter/X, Instagram) for updates.
DNS Console – Free DNS management (can be used alongside Robot/Console)
🎯 Conclusion
Hetzner stands out for price-to-performance, owned European data centers, and a sustainability-first approach (renewable energy, EMAS/ISO 14001, efficiency initiatives). The cloud feature set is developer-friendly (API/CLI, private networking, firewalls, volumes, snapshots/backups), and dedicated lines remain aggressively priced. On shared hosting, resource limits on smaller tiers and domain billing nuances are worth noting, and the 99.9% availability target is framed as a network-level commitment rather than a granular per-service SLA.
For projects that value cost efficiency, European jurisdiction/GDPR compliance, and robust infrastructure—from hobby sites to production workloads on cloud or dedicated servers—Hetzner is a pragmatic, high-value choice. Buyers wanting a longer money-back window or more expansive shared-plan quotas should compare tiers carefully, but the overall package remains one of the strongest in Europe.
Website research for Hetzner on October 25, 2025 by WebHostingTop
🎁 Hetzner Promotions
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1/3 Rack
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Rack Basic
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Rack Advanced
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CX22 Shared vCPU Intel Xeon Gold
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CPX11 Shared vCPU AMD EPYC
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CX32 Shared vCPU Intel Xeon Gold
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CPX21 Shared vCPU AMD EPYC
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CCX13 Dedicated CPU AMD EPYC 7003 and 9654
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CPX31 Shared vCPU AMD EPYC
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CX42 Shared vCPU Intel Xeon Gold
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CCX23 Dedicated CPU AMD EPYC 7003 and 9654
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CPX41 Shared vCPU AMD EPYC
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CX52 Shared vCPU Intel Xeon Gold
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CCX33 Dedicated CPU AMD EPYC 7003 and 9654
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CPX51 Shared vCPU AMD EPYC
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CCX43 Dedicated CPU AMD EPYC 7003 and 9654
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CCX53 Dedicated CPU AMD EPYC 7003 and 9654
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CCX63 Dedicated CPU AMD EPYC 7003 and 9654
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Thawte SSL Web Server Certificate with EV With up to 256-bit encryption, this "Extended Validation" SSL Certificate is currently the highest performance authentication standard. The green address bar in most browsers assures users that the website [...] 🔗 Plan URL : https://www.hetzner.com/sslzertifikate/
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€235.00/yr. VAT exc
all subdomains
Contact information is managed by hetzner.com representatives info@h..., info@h..., christian.fitz@h..., katherine.snow@h... [login]
Hosting Firm Hetzner Chooses Nokia to Modernize its Network Backbone - European hosting company Hetzner (hetzner.com) from Germany has chosen Nokia (nokia.com) to modernize its network backbone and data center infrastructure. This deployment would help Hetzner scale effectively, enhance automation, and maintain industry-leading uptime in response to the rising demand for high-performance hosting services, guaranteeing smooth digital experiences for end users and companies. Hetzner is enhancing its network with high-performance connectivity while lowering [...]
Hetzner, MHB Montage Launch Solar Venture for Data Centers - Hetzner (hetzner.com) Online, one of Europe's largest hosting providers, has embarked on an ambitious renewable energy initiative by partnering with MHB Montage to form German company HT Clean Energy. This new joint venture aims to advance large-scale solar energy projects and battery storage solutions, marking a significant step in sustainable energy integration for data center operations. HT Clean Energy, co-founded by Martin Hetzner, the visionary behind Hetzner Online GmbH, and Joshua [...]
Web Hosting Provider Hetzner Expands Cloud Services to Singapore - With immediate effect, Singapore is now receiving cloud services from German web hosting and cloud provider Hetzner (hetzner.com) . Its location in Central Asia gives it quick access to key markets in China, India and Japan. According to Hetzner, Singapore is a good location for increasing data transmission speeds because of its extensive international submarine cable network and well-developed network infrastructure. Thanks to Hetzner's new location in Singapore, customers can now request a [...]
https://twitter.com/Hetzner_Online We're a data center operator & web hosting company that doesn't need to pretend to be nerdy.Legal Notice: https://www.hetzner.com/legal/legal-notice Account started from November, 2012, having already 8765 tweets with 40713 followers and 19 friends. Last activity on . See recent tweets:
- 2025 was a year full of progress — definitely marked by new releases, meaningful improvements, and moments that brought our community closer Looking to 2026, with exciting milestones ahead, we want to thank you for being part of our community ✨
- For the hardware nerds among you: Here’s a little challenge. Based on this photo, how many of our ES servers do you think fit on top of each other in one of our self-designed racks?
- It’s here! Our newest addition to our GPU line arrived with the NVIDIA RTX PRO 6000 Blackwell Max-Q graphics card and the Intel® Xeon® Gold 5412U 24-core CPU Get now more VRAM to a lower price!more info
Hetzner Blog Blog added on April, 2014, with total 25325 articles (real language en). See recent blogs summary posts:
- UPS function tests in FSN1-DC15 - Start: 2025-12-01T07:00:00+00:00 Estimated end: 2025-12-01T07:30:00+00:00 We will do routine function tests on our UPS systems. Due to the redundant design of our power supply systems, we do ...
- Object Storage in location fsn1 degraded - Start: 2025-11-24T17:25:59+00:00 The Object Storage service in location fsn1 is currently degraded. Requests to download or upload objects may fail or time out. We are already working on ...
- Robot routine maintenance work - Start: 2025-12-02T05:00:00+00:00 Ends on: 2025-12-02T06:00:00+00:00 During this time, we will be doing routine maintenance work on Robot. You will not have access to Robot or these other user
The quick stats of Hetzner profile shows a note average of 3.7out of 10, counting 32 opinions. (few listed on the top of the page)
(8 = 25.00%)
(1 = 3.13%)
(1 = 3.13%)
(2 = 6.25%)
(20 = 62.50%)
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-anonymous- (contact@e...)
⏳ Time Hosted: under 1 month
Global rating
😠Nous existons depuis 2004 et cette société refuse de créer notre compte après réglement !! Nous sommes des Client douteux sans autre explication ! lol je vous invite à travailler avec cloudexpert qui vous ouvrira un compte sans problème.
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-anonymous- (-hidden-) / twinds.org
⏳ Time Hosted: 1 to 3 months
Global rating
😠My advice is do not to use Hetzner for domain hosting, and certainly not for a business, as the service is highly unreliable and you risk having to move to another provider. With Hetzner both our website and email (forwarding to another email provider) have frequent and intermittent failures - the basic requirements and reliability for domain hosting are simply not provided.
After 3 months and numerous contact with Hetzner/KonsoleH support in the hopes that there was some obscure DNS setting that was wrong (we hoped it was human error on our side) the issue has not been addressed or solved. I have to commend them on the SPEED of answers, very fast, friendly and polite - but the QUALITY of support is at best useless and at worst not even addressing the core support question - the conclusion offered repeatedly that settings good and service is working fine pretty much ignores the support request and evidence provided that service is NOT working fine for either web hosting or [read more...]
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-anonymous- (brichacek@g...)
⏳ Time Hosted: under 1 month
Global rating
😠I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54.
The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.
The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.
One of their e-mails to me stated the following: “As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, [read more...]
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-anonymous- (contact@h...) / private
⏳ Time Hosted: 6 mo. to 1 year
Global rating
😠This is the wors company i ever work with, after more then 6 mo i get notice my account will be canceled and servers two for bad reputation IP, the ips they provided for me.
We run a small shoutcast app on the server and nothink else, and the server is private so there was no abuse maded from the server at all.
THIS IS WORS HOSTING PROVIDER EVER
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-anonymous- (kontaktdrugi@g...) / thinker0.com
⏳ Time Hosted: 2 to 3 years
Global rating
😠They are randomly disabling account even though I sent valid ID few times. When they disable it then i would sent SAME ID to support and after about 10-15 days I will get confirmation that account is no longer disabled. 10-15 DAYS, and I have over 3000 euros monthly expenses to them. Then after few months they will disable my account again and same procedure. After this third time I will never use hetzner again!
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-anonymous- (kesimsmjn1@g...)
⏳ Time Hosted: 6 mo. to 1 year
Global rating
😁Awesome services, powerful servers for low price. After 6 months not a single problem, everything just works.
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-anonymous- (-no email-)
⏳ Time Hosted: 1 to 2 years
Global rating
😠Price is king? That's what we thought for our first year as their client. BAD DECISION. They wiped out our servers for an outstanding bill of less 10 EUR. Their auto email reminders didn't reach us, yet they ruthlessly deleted our account and servers in the middle of a pandemic without even trying to reach us. They are as human as their servers. STAY AWAY.
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-anonymous- (-hidden-)
⏳ Time Hosted: over 3 years
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😁Good service, good value. Using many years. I have been using their servers for at least 5 years, I had dedicated servers and also cloud server/s. I think it is decent value for the price. Regarding cloud VPS i am now using, i think it is rock solid. I am not aware about downtime in months. It is fast. Management is ok, with some things i would improve, but i think they have their own head and rather not listed what i say. Support is decent, but offcourse this is unmanaged service.
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-anonymous- (office@l...)
⏳ Time Hosted: under 1 month
Global rating
😠Hello,
Yesterday I received the email from you and the invoice for 0.01Euro that I have to pay dor services that I'll never use. As I do some investigation before a couple of years I register an account in Hetzner. I had plans to use your services. But luckily I never ordered a service from you. Then I forgot about my account until yesterday. I was very surprised after receiving an invoice that I had to pay 0.01EURO for a service that I have never used. Followed by a threatening email quote:
This is to inform you that our entire contractual relationship will be canceled by us due to non-payment, today.
All open claims will be handed over to our collection agency.
The server(s) are no longer available by now, and all data will be deleted.
Let me remind you again invoice of a 0.01EURO for a service that I have never used. What kind of relationship, collection agency or service..one more time I didn't use your services!
😃Great provider. Using there servers already for more then 3 years now. Not like bad OVH, we had a bad disk on friday after 17.00 and they kept us on hold to monday 09.00 hours. We left them instantly. With Hetzner for the same price, a better server. Some time later, a disk went bad and they changed in on our request around 03.00 hours in the night, in the weekend, no extra costs. That's service. Cheap servers, good 24/7 hardware support and fast ticket answers.
So why only an 8? 1.) No Directadmin support while cPanel is getting too expensive 2.) No software support, not even if you want to pay for it. Else... can't find an equal provider with same price/quality!
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-anonymous- (39euro.com@g...) / ljubisa.net
⏳ Time Hosted: under 1 month
Global rating
😠I was late in payments for 5-6 days. Every other provider in many cases will lock your server BUT YOUR ACCOUNT WILL STAY ACCESSIBLE UNTIL PAYMENTS HAS BEEN MADE.
Hetzner GMBH DID DISABLE MY ACCOUNT making it unacceptable, asking me to pay for WIRE/BANK/SWIFT TRANSFER instead of PayPal of usual credit card payments.I've already paid by PayPal 20 euro and they're known of that.I wanted to pay with my credit card as usual BUT THEY'VE ASKED ME TO SEND a photocopy of my passport and my national ID. I do refuse it COZ THEY HAVE NOT RIGHT UNDER EU CONSUMER ACT TO ASK FOR ANY CLIENT's personal documents. I've been told then to pay through PayPal if I am not GOING TO SEND THEM PHOTOCOPY of MY PASSPORT AND NATIONAL ID CARD.
When I told to their technical support I was late in payments due to family and health relating problems that made my credit card and PayPal unavailable for a couple of days, HETZNER SUPPORT answered me "The only way to pay for the bill is wire/bank transfer".
😠People, do not use their service! they made a mistake and (Hetzner themselves) ordered an expensive server which I did not ask for. 5 minutes after I received the email I asked them to remove it 1. because it is a mistake 2. because I couldn't see it in my admin panel.
They didn't remove it, yet... 1 month later they send me a huge invoice.
I contacted customer service multiple times and they wont help me, I have to pay the invoice for a product I never ordered or used.
They have no proof (I asked for it) that I ordered it. They have nothing, yet they want me to pay the invoice.
Hetzner is a bad company that tries to take your money, they scam you and offer ZERO customer service.
Even after contacting them more then 5 times, explaining them what happened they still refuse to help or compensate me in any way possible.
DO NOT trust this company, DO NOT use their services.
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-anonymous- (derekigeneric@g...) / drts.ca
⏳ Time Hosted: 1 to 3 months
Global rating
😠Worst customer service experience ever. Not only was their services slow when compared to competition, they are rude, and unhelpful when dealing with customer service. Find another company.
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-anonymous- (nedi.yaqoob94@g...) / game server
⏳ Time Hosted: under 1 month
Global rating
😠I've canceled the dedicated server from my end before 14 days. However, for whatever reason, it wasn't cancelled on their end. After contacting them several times, they ended up canceling the server, however, they are still wanting to charge me around $230 for it. Even after canceling the server!!! And the customer support has been very unprofessional. It's like they are using a bunch of uneducated teenagers to run their customer support.
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-anonymous- (-hidden-) / primevideouk.com
⏳ Time Hosted: 2 to 3 years
Global rating
😠Servers are great for the price. Howver, today I received a single DMCA notice and Hetzner have said I have 24 hours to remove my site from their network.
My site has millions of pages and hundreds of thousands of visitors. It has been online for 2 years with zero issues. Hetzner gets one complaint, gets scared and threatens to cut off services.
This makes them unreliable and totally useless.
If you value your site, do not choose Hetzner because they cut you off even if you haven't broken the terms and conditions. Total nightmare to deal with.
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-anonymous- (-no email-)
⏳ Time Hosted: 6 mo. to 1 year
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😠Hetzner support is the worst in the industry This company is the absolute pits of the hosting world. I setup a dedicated server with them and from the start is was a catalog of errors.
The credentials I had for the root login would refuse to work. This kept happening without me making any changes. The login wouldn't work. I would have to reboot the server, then the logins would work.
This last time this happened, Hetzner informed me they were no longer supporting software (they were charging me for a WHM and CPanel licence) and that I now had to access the server using SSH.
No information on how to do this or even what credentials to use. Just "sorry - we don't support". They supported charging my credit card though.....
Their servers are slow and use outdated hardware and software.
Do yourself a favor and avoid Hetzner like the plague. There are plenty of professional hosting companies out there so don't use monkeys like Hetzner.
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-anonymous- (-no email-)
⏳ Time Hosted: 3 to 6 months
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😞good price, good control panel, unhelpfull and ignorant support who waste your time and not tries to help. The idiot fool who is head of support should be kicked.
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Osman (osman.ajkic@g...) / champstat.net
⏳ Time Hosted: over 3 years
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😠Hetzner is worst hosting company I work with ... This company is something I can not describe... Their support is something I never experience before. Support is rude and totally unprofessional... when support tell you that you work with Ancient technology and to upgrade software ... even when you use PHP 5.2 with postgresql 8.4 and cakePHP 1.3...
To short story.. they break 3 websites from our clients with software update they did not announce ... and after that they did want to speak with us or give us any support. They put us 4-5 time on phone to wait for 10 minutes.... Nobody answer on some of our questions we put in their https://konsoleh.your-server.de/ ...
Totally unprofessional tech support and management.
That is Hetzner :(
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JustAnotherUser (subbsd@g...)
⏳ Time Hosted: 6 mo. to 1 year
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😠the price is good. everything else - the nightmare after a lot of replacement to a bad hard drive from failed drive, we decided to take advantage of the privilege of extra money to buy a new drive, thinking that it will increase the reliability of the servers for production-ready site. After buyin and setup, we notice that SMART sensors for Raw_Read_Error_Rate and Seek_Error_Rate extreme increases (for example on 10h lifetime we got 219857248 and 839542 respectively. It is easy to calculate by how much the threshold is reached the recommended replacement from the disk manufacturer).
Below is the correspondence with the support, as we do not see anywhere before.
--- 1) To Hetzner:
When we create the ticket, we choose options:
Replacement at cost (one-off charge of 49.00 €) of your defective hard disk drive with a guaranteed nearly new drive (< 1000 hours of operation). But smart from guaranteed nearly new drive show:
😞Hetzner is a spam supporting service. I have been subjected to repeated spamming from one or more Hetzner's customers. While I have received replies from their abuse department and have been told that the spamming customer has been sent instructions to solve the problem, send Hetzner a response, and send me a response, the only thing I have received is yet more spam. I encourage people not to sign up with Hetzner since it seems like this company is a spam supporting business.
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Peter (my.rubbish@m...)
⏳ Time Hosted: under 1 month
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😠VPS provisioning with Hetzner I bought a VPS with these guys.
Setup was confusing
Support was unhelpful and sarcastic
Billing - well, I was receiving bills for "windows licencing" several months after closing the account
VERY poor!
AVOID
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Jens Holm (Jens@f...) / copenhagenshibaridojo.com
⏳ Time Hosted: 3 to 6 months
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😁Hetzner works Hetzner.. When one wants to do the most by oneself.
I have a few sites on a shared hosting, and Hetzner does not oversell their servers. Their controlpanel is a bit strange and limited, but it does the job. I would recommend Hetzner it just works
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Carsten (mail@b...) / bridgefarm.eu
⏳ Time Hosted: 1 to 2 years
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😁Good service at low price I've run with hetzner now for over an year, i'll started with a webhotel, and then upgraded for a VPS. no problem. Now i'm skipping the VPS, and go for a deticated server, and again the service is in top. The support answers my mail with quiestions in about 15 minuts.
i can just say.. Hetzner.. No one i better..
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R0001421077 (akasha@g...) / freehdd.com
⏳ Time Hosted: 2 to 3 years
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😉Seems that Hetzner is trying to scam us. I want to say that seems that Hetzner is trying to scam us.
We are being charged for services now (April) that was canceled to 31/03. On their site says that have to cancel in advance of next invoice. But seems that have to cancel within 60 days in advance as they charged these.
I'd sent these items informations to Hetzner support since 02/04 and had no new invoice till now.
Today I received an email saying:
unfortunatelly we were unable to charge your credit card for the invoice R0001421077. Please update the credit card details for your account. We will charge your credit card then again. (There is no need for you to contact us in that case) Please note that we will have to suspend your account unless you update your credit card details in time. You can change your credit card details using the Robot (https://robot.your-server.de/). Once you have logged in you can change the credit card details using the menu "Master data". Fill out the credit card form and click on [read more...]
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Uwe Schmelzer (us@d...) / dv-schmelzer.de
⏳ Time Hosted: over 3 years
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😁1. Great Hoster for Typo3-Projects. 2. I'm using it for shared hosting, thus I can't speak about the quality of other services like managed servers. 3. I'm using the most expensive shared hosting package (19.90 EUR/Month). And cheaper accounts for two of my customers. 4. Admin-Panel is clear and functional. The options let you define your server configuration just as you like it. 5. Good backup/restore service.
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Michael (michaeldom@b...)
⏳ Time Hosted: under 1 month
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😠I use many hosting companies including: 1and1, Godaddy.com and serverloft.eu, but these guys are real amateurs comparing to them.
Tried to set up server with Hetzner, but took me several hours to deal with their administration and stupid bureaucracy.
Not sure any more if these people are hosting servers or producing snails, but anyways if you are looking for reliable hosting, just find another company.
Amro Diab - great review. Too bad I haven't read before :).
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Amro Diab (adiab@h...)
⏳ Time Hosted: 6 mo. to 1 year
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😠had a minimal server for a few months with no issues I then got a slightly more expensive server and the problems started.
One morning I found that the server was offline. I could not find an easy way of starting it. I logged a support call and they started it for me. I then released that it had been off for around 8 hours.
They could not offer an explanation and wanted to take the server offline again to run some tests requiring 8 hours. They could not do it during the night as it was a german public holiday, the day after was the weekend when they have only emergency support. They didn't want to provide me with a new server, and they couldn't offer me any alternatives. I allowed them to do the work immediately. After 10+ hours I contacted them and they said the memory test was taking too long and this was probably the cause of the issue. Memory was apparently replaced and I appeared to have a working server.
I week or so later in the evening the same problem [read more...]
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Fabrice Cunuder (-no email-) / root server eq4
⏳ Time Hosted: under 1 month
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😁I as using different dedicated server in France, Luxembourg. Hetzner have the best technical support, every ticket send is answered in less than 20 min.
The rescue mode offer an virtual KVM, very usefull.
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hans (hans@k...)
⏳ Time Hosted: 2 to 3 years
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😁Technical performance is outstanding, so is service and overall quality and up time. Hosting now 3 dedicated servers at hetzner ( first 1 for 2+ years, now 2 additional servers DS5000. Using openSUSE LAMP.
The only deduction in Control panel ( customer login at Hetzner ) is due to the fact that the once registered credit card information can NOT be deleted by customers. That definitely is unique in the world and a most severe security issue needing to be fixed.
🔝 Alternate top web hosting companies in Germany
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Products (plans) are added ✓ Promotions are added
Things to do ✗ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are missing
👤 User Rating 👉 Total Reviews: 45 🙌 Average Rating: 2.7 / 10 👍 Good Reviews: 9 👎 Bad Reviews: 36 👈 Official Responses: 0
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added ✓ Promotions are added, but some are not updated from over 2 years
👤 User Rating 👉 Total Reviews: 413 🙌 Average Rating: 8.1 / 10 👍 Good Reviews: 340 👎 Bad Reviews: 73 👈 Official Responses: 0
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added ✓ Promotions are added, but some are not updated from over 2 years
👤 User Rating 👉 Total Reviews: 66 🙌 Average Rating: 7.3 / 10 👍 Good Reviews: 49 👎 Bad Reviews: 17 👈 Official Responses: 0
Profile completion status: Things done ✓ Company descriptions is fine ✓ Company address location is complete ✓ Company phone/fax is added ✓ Company Twitter and Facebook accounts are added ✓ "About page" URL or "Contact page" URLs are added ✓ Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added ✓ Products (plans) are added Note: Add a promotion or coupon
These Hetzner customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff. Trademarks, logos & names are properties of their respective owners and protected by law.