superb.net review11 user reviews, 0 support responses, 0 testimonials, 19 products, 0 promotions, 5 social accounts, 6177 domains, 778 hosted, Alexa #293153, listed 2005 (#1883)
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After 13 years of being a small customer of theirs, I gave up. My server suffered a catastrophic failure, or so they tell me. When I replaced it with a new one, they charged me a pro-rated fee for the new server for the remainder of the month, but never refunded the partial month I had already paid. It's their "policy" not to refund partial months. This was the last straw. After putting up with many years of broken ticketing systems, long waits for responses, and general lack of knowledge on their part, I am officially done.When I first joined, they were really good. Not so much now.
We've been with Superb for over 10 years (as of 2017).
In the last 2-3 years, any time we want to get support it's pulling teeth. Their contact forms are always broken (intentionally). If live chat is unavailable, they give you a "guaranteed reply" contact form that gets a reply 0% of the time. Their live chat support are basically clueless, basically just bodies hired off the street. The only way to get any actual support is to call in to specific data centers. (Don't bother calling their HQ. You'll just get a long series of advertisements and then they'll hang up on you.)
I've had a support ticket open dealing with unresolved and massively-debilitating packetloss for some of our users for over a month now. They do as little as possible about it. Rumor is, if you want support from Superb, you have to harass them every single day until they just give in and grease your squeaky wheel. An embarrassment of a company.
Choose any provider but these guys. Absolutely terrible.
About Superb.netWith over 20 years of experience under our belt, we have achieved excellence in providing customers the very best in cloud hosting, managed hosting, server colocation services, dedicated servers, shared hosting, and domain registration services relating to the hosting industry.
Our story dates back to 1996. Since our inception, we have evolved to be the most highly-awarded, premier hosting provider recognized by numerous leading trade organizations and directories.
Why Choose Us?
From the very beginning, we've been building long term goals. We've built our infrastructure to endure and our data centers to be resilient. We have invested heavily in truly superior staff. We intend for our business partnerships, our customers, and our staff to last for the long term. Our customer success stories is proof of our commitment.
As a veteran in the web hosting industry with over 20 years of experience, we’ve seen it all and done it all. In fact, we’ve hosted thousands of websites and we continue to add new customers every day. With a stellar track record since our inception in 1996, we know how important choosing the right web host provider is to meeting your individual and business needs.
After all, you’ve worked so hard on building your website(s) and the last thing you want is an unreliable web host provider causing your site to lag and crash, especially when you’ve just introduced it to the world. Even if you’ve built the greatest website of all, it would still be ineffective without having a reliable web host provider.
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Contact information is managed by superb.net representatives Cristine Oh - koh@s..., marketing@s..., sales@s..., billing@s... [login] | Last company update:
|Details for http://www.superb.net|
|Website DNS:||ns5.superb.net => 188.8.131.52 ( Tukwila ) / HopOne Internet Corporation - hopone.net|
MX::mx.superb.net => 184.108.40.206 ( Tukwila ) / HopOne Internet Corporation - hopone.net
ns2.superb.net => 220.127.116.11 ( Tukwila ) / HopOne Internet Corporation - hopone.net
ns1.superb.net => 18.104.22.168 ( Tukwila ) / HopOne Internet Corporation - hopone.net
ns3.superb.net => 22.214.171.124 ( Tukwila ) / HopOne Internet Corporation - hopone.net
ns6.superb.net => 126.96.36.199 ( Tukwila ) / HopOne Internet Corporation - hopone.net
ns4.superb.net => 188.8.131.52 ( Tukwila ) / HopOne Internet Corporation - hopone.net
|IP Location Country/State/City:||United states / Washington / Tukwila - see top providers in United States, Washington|
|ISP Name / ISP URL:||HopOne Internet Corporation / hopone.net|
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Prior to award, Superb Internet has gone through the stringent requirements set out by the GSA. Comprehensive evaluation, thorough customer interviews, regulated background check and rigorous financial assessment were conducted by the U.S. Federal Government to ensure that Superb Internet Corp. not only has the resources to handle large government contracts, but also that the business model is built upon a sound, solid financial and quality control foundations, and that security is always paramount. [search all superb.net news]
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|(2 = 18.18%)|
|(8 = 72.73%)|
We were with Superb for 4 years. During the first 1.5-2 years things were OK. Then we started having issues - 3 bad disks, faulty power supplies, a few techs that seemed clueless. The end for us was on 12/30/11. Our hard drive failed and all data was lost. The back ups which were stored on the same machine but a separate disk were also corrupted. (In March 2012, 1 of our techs went to visit the datacenter and noticed the box had a faulty power supply.) After a month of back & forth with their tech people, we had a sever again but no data. We wound up going elsewhere and never using that server again. We forgot to cancel our contract until then sent us a bill in the beginning of July 2012. (Because I was on manual pay not automatic pay I got a bill). We canceled the service. Superb responded by sending us a note saying we would be billed up to August 3rd because we had to give them 30 days notice. On top of this I was getting a jillion notices everyday that if I didn't pay my [read more...]
I was a customer of superb.net for several years. They started out okay, but over the years, I had frequent problems with unreliable servers, email downtime, and sudden billing changes. After losing some of my own clients due to their unreliable service, I finally had enough and decided to move my business to another hosting company. I submitted a service cancellation request. Within days after submitting the cancellation, I was informed that they had "discovered" an error they made in billing over a year ago and they should have been charging us more for our account. Therefore, they decided to BACK-CHARGE us for over a year's worth of THEIR billing errors. We were never informed of this supposed increase in monthly charges - and now they were back-charging and telling us they wouldn't cancel our account until we paid for 14 months of charges. We tried to contact their billing, customer service, and tech support departments and could not get a response. Our support tickets, [read more...]
i've been with this company for years. they were really good in the beginning. but recently, it's simply been horrible. whenever there's an issue, you write a ticket and they try to solve it. but recently i've had issues with them, instead of trying to solve the error, they try to get you to buy a higher priced hosting. i tried to talk to the manager, instead of having a customer service manager call me, they had their sales manager call me. haha. all he did said was, id like to understand the problem, but the only solution is to upgrade.
They do have regular updates, but they're pretty much useless consisting of statements like:
"Our Systems Team is still overlooking the issues we are facing on our shared mail services. We appreciate your continued patience and hope to have more details shortly."
That won't help me get my mail. If you need email I would avoid this company.
The one thing Superb really falls down on is their e-mail servers. They sometimes are down for a day or two. Although they keep you informed as to how they are doing, the bottom line is still that they are not doing well. Lack of e-mail access would probably make this company a no-go for a business which relies on communication - anything sales related, for example. I still plan to stick with Superb for now because they are great for cheap accounts and shared hosting, but if I expand my needs I will probably be looking for a more reliable solution to e-mail.
Now, its September, and guess what?! AGAIN, major server crash. It's been 2 days. While these folks are well intended, the unreliability of this hosting service is simply too high to risk your personal and/or business hosting and e-mail.
I am on a shared hosting plan.
I have switched to another host and it is literally night and day...24/7 live voice tech support as opposed to Superb's e-mail support, with 24 hour turn around.
The customer service over the email is pretty useless - Your hosting option does not allow - this. You will need to upgrade...
Downtime is rare though. In all these years I have had only 5 downtime lasting about a day each time. If you think this is normal that is.
Yes. They have a reasonably fast server and connectivity is fairly decent.
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