Lunar Pages Review. Was lunarpages.com good web hosting in United States?
29 user reviews; 0 support responses; 2 testimonials; 30 products, 1 promotion, 8 social accounts, Semrush #0; 📆 listed 2005 (#1388)
1908 N. Enterprise St.
Orange , CA 92865 US
☎ Phone 1-877-586-7207
☎ Phone 877.586.2772
📠 Fax 1-714-521-8195
📧 sales@l...Website language(s): en-US
lunarpages.com is inactive, but is redirected to hostpapa.com
👪 Most Recent Customer Reviews
📅
-anonymous- (tom@m...) / media3lv.com
😠 STAY FAR AWAY FROM THIS COMPANY!
I was with a host called SBWH for 6 years that LunarPages ended up purchasing. I had an agreement in place with SBWH to be a reseller of my dedicated server hosted within their company and get a 20% cut of all billing they made. This was a great arrangement for 6 years. After LunarPages purchased SBWH, they agreed to the same arrangement with my company after seeing that a single dedicate server would make them 2-3 times the amount of money they would normally get for a single server even after paying me. After year 1 they swore they would do accounting and get me a check. That never happened. I allowed the billing to continue for these 20+ clients on one server making $25 a month each for their company, expecting my referral commission so I can make a small profit and pay for the maintenance my team was doing on the server. That's right, they didn't even handle the maintenance because their support team didn't know Linux well enough. So after [read more...]
I was with a host called SBWH for 6 years that LunarPages ended up purchasing. I had an agreement in place with SBWH to be a reseller of my dedicated server hosted within their company and get a 20% cut of all billing they made. This was a great arrangement for 6 years. After LunarPages purchased SBWH, they agreed to the same arrangement with my company after seeing that a single dedicate server would make them 2-3 times the amount of money they would normally get for a single server even after paying me. After year 1 they swore they would do accounting and get me a check. That never happened. I allowed the billing to continue for these 20+ clients on one server making $25 a month each for their company, expecting my referral commission so I can make a small profit and pay for the maintenance my team was doing on the server. That's right, they didn't even handle the maintenance because their support team didn't know Linux well enough. So after [read more...]
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Jim Mahoney (jim@j...) / jmahoney.net
😠 I had been a happy client for years. Suddenly, however, over the last few months the service has degraded to the point of uselessness, at least for me. I'm past the age where I care a great deal about my website, having only occasional use for it. I am primarily an email user.
When the service began to degrade, I experienced a huge increase in spam. I am approaching 250 spam messages a day and climbing. When I contacted LP, the said, "no problem just give us another $100+ and we'll upgrade your spam protection." The fee was for the balance of my agreement, and would of course add to the renewal fee. I passed, finding a much less costly and effective alternative.
Over the same period, I experienced connection problems with the email server. LP outsources this help to Romania, with predictable results. Like a determined weed, this problem recurs with distressing frequency.
Yesterday, after having my emails kicked back for over a week because the LP server was blacklisted, LP [read more...]
When the service began to degrade, I experienced a huge increase in spam. I am approaching 250 spam messages a day and climbing. When I contacted LP, the said, "no problem just give us another $100+ and we'll upgrade your spam protection." The fee was for the balance of my agreement, and would of course add to the renewal fee. I passed, finding a much less costly and effective alternative.
Over the same period, I experienced connection problems with the email server. LP outsources this help to Romania, with predictable results. Like a determined weed, this problem recurs with distressing frequency.
Yesterday, after having my emails kicked back for over a week because the LP server was blacklisted, LP [read more...]
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-hidden- (-hidden-) / corradoprever.com
😠 avoid them
I'm a webmaster and I can say that today this is a very bad service.
I was not opening new accounts for my clients with them since 2011 but the situation nowadays to manage hosting is just unreliable.
I was a customer of them since 2008 but the service today is so bad that I was forced to move move out more then 10 websites wasting my time and money.
As soon as you have few people visiting the websites hosted with them they say that you are over usage the shared hosting, starting to push you to buy a unjustifiable and expensive dedicated server.
I definitely encourage all of you to skip this hosting provider and look for something better.
I solved all my issue here in Italy with just 40 euro per year!
I'm a webmaster and I can say that today this is a very bad service.
I was not opening new accounts for my clients with them since 2011 but the situation nowadays to manage hosting is just unreliable.
I was a customer of them since 2008 but the service today is so bad that I was forced to move move out more then 10 websites wasting my time and money.
As soon as you have few people visiting the websites hosted with them they say that you are over usage the shared hosting, starting to push you to buy a unjustifiable and expensive dedicated server.
I definitely encourage all of you to skip this hosting provider and look for something better.
I solved all my issue here in Italy with just 40 euro per year!
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📄 Editorial Review
🔃 Lunar Pages is part of HostPapa(3*) 🔧 Services: Web HostingDomain Registration Own datacenter
⇔ Redirected domains: lunarfo.com lunarpages.co.uk lunarwebpages.in lpwebhosting.com lpdedicated.com lunarpages.com.mx
Lunarpages was one of the long-standing names in the U.S. hosting market and, for many years, built a solid reputation around traditional web hosting for individuals, developers, and small to medium-sized businesses. Founded in 1998 by Maximillian Andersen and Ron Riddle, the company belonged to an earlier generation of hosting brands that grew through long-term market presence rather than aggressive short-term promotions. Over time, Lunarpages became known as an established provider with a fairly broad catalog and a service model that covered both entry-level hosting and more advanced infrastructure.
Their lineup was wide enough to cover most typical customer needs in one place. They offered shared hosting through plans such as Personal Hosting, Business Hosting, and Windows Hosting, alongside cloud hosting, dedicated servers, reseller hosting, domain registration, a website builder, and web design services. That mix made them suitable not only for personal sites and business pages, but also for agencies, resellers, and customers looking for a provider that could handle hosting, domains, and site creation under the same brand.
The platform itself had several strong points for its time. Security features included DDoS protection, firewalls, and active monitoring of hosted websites. The infrastructure was built around redundancy, with advanced monitoring systems, strong power and cooling design, multiple UPS layers, and backup routines that added a sense of stability. Nightly backups were a valuable part of the offer, and SSL coverage was also part of the service, with free SSL certificates for regular sites and more advanced insured SSL options for e-commerce use.
As an active brand, Lunarpages had enough depth to appeal to customers who wanted a mature provider with conventional hosting products rather than a stripped-down budget host. That said, the company eventually became part of the wider consolidation trend in the hosting industry. In September 2019, Lunarpages was acquired by HostPapa, and by October 2019 the brand had effectively been moved into the HostPapa platform. Today, lunarpages.com no longer operates as an independent hosting provider and redirects to HostPapa.
💰 Price & Cost
One of the more attractive things about Lunarpages was the way their pricing structure felt more stable than the usual heavily discounted first-term model used by many competitors. Instead of relying mainly on teaser pricing that changed sharply at renewal, they were known for keeping pricing more consistent, which made the cost easier to understand over time.
They also maintained a 30-day money-back guarantee, which gave new customers a standard refund window. On the negative side, some services involved a setup fee, and that was one of the weaker aspects of the offer because many other providers had already moved away from charging setup costs. In general, Lunarpages looked more like a steady, traditional hosting brand than a low-entry-price provider.
🏢 Data Center
Lunarpages operated from multiple U.S. server locations, including Irvine, California, Hawthorne, California, and Las Vegas, Nevada. Their infrastructure was built with reliability in mind, using redundant power design, cooling systems, UPS protection, and continuous monitoring. That gave the service a more serious operational profile than many smaller shared-hosting brands.
Their uptime guarantee was 99.9%, which was an important baseline for business hosting during their active years. Combined with backups and infrastructure redundancy, the overall setup supported a dependable service image and helped Lunarpages remain competitive for a long time.
✍️ Customer Support
Lunarpages offered a full traditional support structure with phone, email, live chat, and ticket support. They also maintained self-service resources such as an FAQ, a wiki, and a community forum, which gave customers multiple ways to find help beyond direct contact with support staff.
Support was available 24/7/365, which matched what business customers expected from an established hosting provider. Even so, support quality was not always one of their strongest points, and customer feedback over time suggested that service consistency could be uneven. The support system was broad, but not always equally strong in execution.
🔨 Control Panel
Lunarpages used cPanel, giving customers a familiar and widely used interface for managing websites, domains, email accounts, databases, and hosting settings. That was a practical advantage because cPanel remained one of the standard control panels for Linux-based hosting environments.
The main drawback was that cPanel was not always included without extra cost. For many users, that reduced the perceived value of the hosting plans, since cPanel was often expected to be part of the package rather than an added expense.
🎯 Conclusion
Lunarpages was a respected legacy hosting provider with a long market history, a broad service portfolio, reliable U.S.-based infrastructure, and a service model that suited both smaller websites and more demanding business use. Their stronger points included the wide product range, stable pricing approach, nightly backups, security protections, and 99.9% uptime guarantee.The weaker side of the brand was the extra friction around setup fees, the added cost tied to cPanel, and a support reputation that was not always as strong as the rest of the platform. In the end, Lunarpages remained an important older hosting name, but it no longer survives as a standalone company. After the 2019 HostPapa acquisition and migration, the brand effectively disappeared into a larger provider, which makes Lunarpages today more of a historical hosting name than an active choice for new customers.
🌏 Server locations:
Hawthorne Irvine Denver Chicago Ashburn Las Vegas San Diego📢 Special pages
- Contact us: https://lunarpages.com/company/contact/
- About us: https://lunarpages.com/company/about/
- Terms of Service: https://lunarpages.com/legal/terms-of-service/
- Privacy: https://lunarpages.com/legal/privacy-policy
- Acceptable Use Policy: https://lunarpages.com/legal/acceptable-use-policy/
- Wiki: http://wiki.lunarpages.com/Main_Page
- Knowledge base: https://support.lunarpages.com/knowledge_bases
- FAQ: https://lunarpages.com/support/faq/

Website research for Lunar Pages on April 25, 2026 by WebHostingTop
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Web stats (ext)
| 💁 Owner: | Lunarpages |
| 👒 Address location: | Lunarpages 1908 N. Enterprise St. Orange, CA 92865 Phone: 714-521-8150 For sales inquiries and new clients Email: sales@lunarpages Phone: 1-877-586-7207 (US/Canada) 0800-072-9150 (United Kingdom) 1-714-521-8150 (Outside US/Canada) 1-714-521-8195 (Fax) Hours Monday - Friday: 7:00am - 5:00pm (Pacific) Billing For billing inquiries and payments: Email: billing@lunarpages Phone: 1-877-586-2772 option 2 Hours Monday - Friday: 7:00am - 5:00pm (Pacific) Support For support inquiries and questions Email: support@lunarpages Phone: 1-877-586-2772 option 1 (US/Canada) 0800-072-9150 (United Kingdom) 1-714-521-8150 (Outside US/Canada) 1-714-521-8195 (Fax) Hours Monday - Friday: 7:00am - 5:00pm (Pacific) Dedicated/VPS support is available 24/7/365 Affiliates & Marketing For inquires about joining our affiliate program Email: affiliate@lunarpages Phone: 1-877-586-2772 option 4 Hours Monday - Friday: 9:00am - 5:00pm (Pacific) |
| ⚑ Targeting: | United States |
| 📁 Statistics | |
|---|---|
| 📡 Site in business since: | |
| Facebook Shared Count: | 31,001 |
✅ Customer testimonials
I love your services and appreciate the help I received working with you
I always treated suspiciously what they usually call cost-effectiveness. I mean great web space and bandwidth offered plus all those extra features for an immensely low price. It often seems too good to be true, and quality is not the issue to save on, I think. That's why I purchased a package with Lunar Pages- not the cheapest perhaps, but providing all necessary features to support my launching online business. And because they offer scalable packages, I can always upgrade to other features for future enhancements. That is what I call cost-effectiveness! Thanx a lot!.
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📋 Lunar Pages News / Press release
HostPapa Acquires Lunarpages, PacificHost, Santa Barbara Web Hosting, and E-Solutions - Canada-based web hosting company HostPapa (hostpapa.com) has acquired several of Add2Net's web hosting brands including Lunarpages, PacificHost and Santa Barbara Web Hosting, and E-Solutions. Financial terms of this acquisition were not disclosed.
Add2Net will continue to provide dedicated servers, VPS hosting and Exchange hosting via its "premier" brand HostLabs (hostlabs.com).
"Add2Net was in on the ground floor of the web hosting industry in 1999," said Chad Riddle, CEO of Add2Net. "We've [...]
Add2Net will continue to provide dedicated servers, VPS hosting and Exchange hosting via its "premier" brand HostLabs (hostlabs.com).
"Add2Net was in on the ground floor of the web hosting industry in 1999," said Chad Riddle, CEO of Add2Net. "We've [...]
Top-10 Blockchain Trends and Projects ā #Blockchain #HJPICKS - Every week, the HostingJournalist.com editorial staff publishes a special selection of editorial pieces on a certain topic or trend. The HostingJournalist.com editor's picks are being marked as #HJPICKS on our social media channels. This week our editors provide you with a Top-10 list of the most interesting news items on Blockchain trends and market developments.
Blockchain Technology ā The Most Disruptive Tech Changing The World
June 2018 ā VIDEO ā Blockchain technology will be impacting [...]
Blockchain Technology ā The Most Disruptive Tech Changing The World
June 2018 ā VIDEO ā Blockchain technology will be impacting [...]
HeatSync Competitive Analytics Launches Partner Program to Maximize Revenue for Hosting Companies - HeatSync, the premier small business competitive intelligence service, announced its new Partner Program today. The program will provide web hosting companies an easy way to generate additional revenue while also delivering more value to their customers and improving customer retention.
Small business website owners need competitive insights to succeed but they don't have the time, money or resources to gather and analyze costly data that is fragmented and scattered all over the [...]
[search all lunarpages.com news]Small business website owners need competitive insights to succeed but they don't have the time, money or resources to gather and analyze costly data that is fragmented and scattered all over the [...]
📣 Lunar Pages Social Networks
https://twitter.com/lunarpages
Lunarpages is now HostPapa! We are excited to bring a better service quality and endless new opportunities to the former Lunarpages customers.
Account started from April, 2008, having already 11985 tweets with 5038 followers and 222 friends.
Lunarpages is now HostPapa! We are excited to bring a better service quality and endless new opportunities to the former Lunarpages customers.
Account started from April, 2008, having already 11985 tweets with 5038 followers and 222 friends.
https://www.facebook.com/lunarpages/
About: Trusted by over 150K customers worldwide, Lunarpages offers Enterprise-level solutions to help your business reduce cost, mitigate risks and save time! All our plans include 24x7x365 āCustomer-firstā support.
Lunarpages Internet Solutions account is having lots of likes, talking about them several people
About: Trusted by over 150K customers worldwide, Lunarpages offers Enterprise-level solutions to help your business reduce cost, mitigate risks and save time! All our plans include 24x7x365 āCustomer-firstā support.
Lunarpages Internet Solutions account is having lots of likes, talking about them several people
https://www.flickr.com/photos/lunarpages/
https://www.linkedin.com/company/69387/
Lunarpages Internet Solutions (established 1998) is a Privately Held entity having 508 followers on LinkedIn and 51-200 employees, industry Internet.
Lunarpages Internet Solutions (established 1998) is a Privately Held entity having 508 followers on LinkedIn and 51-200 employees, industry Internet.
https://www.youtube.com/lunarpages
https://www.pinterest.com/lunarpages/
https://lunarpages.com/blog/ (RSS error) Blog added on September, 2011, with total 147 articles, Language en-US. See recent blogs summary posts:
- Ep. 39 ā All About Anchor Text - Are you using the right social media analytics tools so that you can gather and quickly organize data and extract meaningful opinions, emotions and trends about customers? The post Ep. 39 ā All ...
- Ep. 38 ā Social Media Analytics Tools - Are you using the right social media analytics tools so that you can gather and quickly organize data and extract meaningful opinions, emotions and trends about customers? The post Ep. 38 ā Social ...
- Ep. 37 ā Protect Against Hackers 2019 - Protect Against Hackers: Make Website Security Your #1 Priority in 2019 The post Ep. 37 ā Protect Against Hackers 2019 appeared first on Lunarpages.
http://www.lunarforums.com/
https://www.bbb.org/us/ca/anaheim/profile/web-hosting/lunar-pages-1126-13174640
https://www.instagram.com/lunarpages/
https://www.glassdoor.com/Reviews/Lunarpages-Reviews-E321154.htm
https://www.crunchbase.com/organization/lunarpages
Reviews👪 Lunar Pages Customer Ratings
The quick stats of Lunar Pages profile shows a note average of 2.4 out of 10, counting 29 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company may be out of web hosting business!
As visitor you can rate this provider directly here! This company may be out of web hosting business!
Add your own review [Toggle to basic/advanced form]
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| (4 = 13.79%) | |
|---|---|
| (2 = 6.90%) | |
| (23 = 79.31%) |
📅
jen (jen@a...) / americanequinedental.com
😞 email has no filters
I have been faithfully with Lunarpages for over 7 years. Today was the 7th time (at least) that I called regarding mass spam on my email account.
The support rep I talked to on the phone was snippy and not comprehensive of my issue, insisting that I have a virus on my computer. Well, I have this issue with my email regardless of WHICH computer I am using.
Bottom line came that he suggested that I find a better email provider that actually pays for bettering filtering. He actually suggested gmail and said that I could transfer my email account to gmail.
What was irritating is that he continued to treat me like an idiot. As if, after five years of spam, I couldn't tell him a thing or two with some knowledge.
It does appear that there is some bot or the like that tracks my google searches. Within 24 hours of any google search, sure enough I have spam email pertaining to that search. But, he said that this is impossible and spoke like a true genius. Puh-leeze! Just get you [read more...]
I have been faithfully with Lunarpages for over 7 years. Today was the 7th time (at least) that I called regarding mass spam on my email account.
The support rep I talked to on the phone was snippy and not comprehensive of my issue, insisting that I have a virus on my computer. Well, I have this issue with my email regardless of WHICH computer I am using.
Bottom line came that he suggested that I find a better email provider that actually pays for bettering filtering. He actually suggested gmail and said that I could transfer my email account to gmail.
What was irritating is that he continued to treat me like an idiot. As if, after five years of spam, I couldn't tell him a thing or two with some knowledge.
It does appear that there is some bot or the like that tracks my google searches. Within 24 hours of any google search, sure enough I have spam email pertaining to that search. But, he said that this is impossible and spoke like a true genius. Puh-leeze! Just get you [read more...]
📅
DoneWith LunarPages (-no email-)
😠 Terrible Company
This hosting companies servers get hacked all the time by overseas hackers and code injected into web files. Then Lunar pages wants to charge money to remove it. The servers should be secured by LunarPages themself and this should not happen. They then lock out your account completely and send you an email saying it was locked for malicious content. To get back in to try to even fix it all you have to contact there customer support which is very hard to get ahold of. This is poor management of security for there servers in my opinion and all 27 of my clients will be moving to a new hosting company.
This hosting companies servers get hacked all the time by overseas hackers and code injected into web files. Then Lunar pages wants to charge money to remove it. The servers should be secured by LunarPages themself and this should not happen. They then lock out your account completely and send you an email saying it was locked for malicious content. To get back in to try to even fix it all you have to contact there customer support which is very hard to get ahold of. This is poor management of security for there servers in my opinion and all 27 of my clients will be moving to a new hosting company.
📅
Jimv (jelarv@m...) / analystsolutions.com
😞 Exchange Down for 3 Days
Our email hasn't been available for the past 3 days because Lunarpages Exchange hosting is down. They say they are restoring everything for all of their customers and it may take another day or two. How can an Exchange provider be down for more than 30 minutes, let alone for 3-4 days?
Our email hasn't been available for the past 3 days because Lunarpages Exchange hosting is down. They say they are restoring everything for all of their customers and it may take another day or two. How can an Exchange provider be down for more than 30 minutes, let alone for 3-4 days?
📅
Claes (chp@h...) / testrecordings.net
😁 A great webhost!
A really great webhost in my opinion!
I can't understand about the complaints many have posted in their reviews, since I've never had any problems.
The few times I've had to ask about something, they've been very patient with my "stupid" questions and very informative when explaining.
I've had several webhosts during the years (4 different domains at 4 different webhosts for the moment) and Lunarpages is the one that's had least downtime even though they're the cheapest host - impressive indeed! :)
I had Lunarpages about 5 years ago and changed to another host - not due to any problems, but due to the other host was cheaper at the time. That proved to be a bad choise, so after a lot of problems, I changed back to Lunarpages.
I can definitely recommend Lunarpages to anyone who wants true value for their money. :)
A really great webhost in my opinion!
I can't understand about the complaints many have posted in their reviews, since I've never had any problems.
The few times I've had to ask about something, they've been very patient with my "stupid" questions and very informative when explaining.
I've had several webhosts during the years (4 different domains at 4 different webhosts for the moment) and Lunarpages is the one that's had least downtime even though they're the cheapest host - impressive indeed! :)
I had Lunarpages about 5 years ago and changed to another host - not due to any problems, but due to the other host was cheaper at the time. That proved to be a bad choise, so after a lot of problems, I changed back to Lunarpages.
I can definitely recommend Lunarpages to anyone who wants true value for their money. :)
📅
Ouraged Customer (leads@L...)
😠 We purchased two years of service from this company; however, they failed to provide us with the username and password that would allow us to access the account. After 11 months of chasing them someone from their billing department FINALLY sent us the access information.
When we asked that they provide us the 24 months of service we paid for, they refused and claimed that their negligence was somehow our fault.
I wouldn't trust these people to host a Tupperware party.
When we asked that they provide us the 24 months of service we paid for, they refused and claimed that their negligence was somehow our fault.
I wouldn't trust these people to host a Tupperware party.
📅
John Smith (not@t...)
😠 I was with Lunarpages for over 5 years, and have recommended them to many.
Not any more!
Service has gone from excellent to virtually non-existent, including it taking 21 days to reply to a simple issue and get it "fixed".
As a result, I tried to find out who the owner or manager is, as any company must be run by someone.
Very big shock! The owner is a Ron Riddle, whose other biggest claim to fame is that he is a member of the Hells Angels, Riverside Chapter.
So, ask yourself, why would you trust a web host run by a Hells Angel? Think of the security risks with credit card information, personal information etc.
Don't believe it? Check out http://www.myspace.com/filthyron and then check out (need to scroll to the bottom of the page) http://blog.lunarpages.com/more-christmas-photos/
Scary, very, very scary.
I am running away from this host as fast as I can.
Not any more!
Service has gone from excellent to virtually non-existent, including it taking 21 days to reply to a simple issue and get it "fixed".
As a result, I tried to find out who the owner or manager is, as any company must be run by someone.
Very big shock! The owner is a Ron Riddle, whose other biggest claim to fame is that he is a member of the Hells Angels, Riverside Chapter.
So, ask yourself, why would you trust a web host run by a Hells Angel? Think of the security risks with credit card information, personal information etc.
Don't believe it? Check out http://www.myspace.com/filthyron and then check out (need to scroll to the bottom of the page) http://blog.lunarpages.com/more-christmas-photos/
Scary, very, very scary.
I am running away from this host as fast as I can.
📅
Anne (iliana@g...)
😠 Beware of this company!
I paid them $1000 for an annual hosting plan.
Three months later they suddenly started making extra deductions from my credit card, for "bandwidth overages."
My web stats said my site had used less than 1% of my allocated bandwidth.
When I disputed their charges, they refused to refund and simply terminated my account.
In the end I only received 4 months hosting, for a total charge of $1400.
I paid them $1000 for an annual hosting plan.
Three months later they suddenly started making extra deductions from my credit card, for "bandwidth overages."
My web stats said my site had used less than 1% of my allocated bandwidth.
When I disputed their charges, they refused to refund and simply terminated my account.
In the end I only received 4 months hosting, for a total charge of $1400.
📅
ripoff (info@l...)
😠 BEWARE OF LUNARPAGES!!!
These guys have closed my sites.
The whole horror story started about 7 months ago when i was looking for webhosting.
I checked the Lunarpages website and purchased their shared hostingplan, they advertised with banners āUNLIMITED sites, UNLIMITED bandwidth, UNLIMITED storageā (This is COMPLETE bullshit!).
So i was interested because of that āunlimitedā and also for the free DDOS protection (wich i highly doubt they have that, as i had so much downtime experience) and because of their āuptime guarantee of 99,9%ā i guess they mean they have a downtime guarantee of 99,9% as i have faced so many downtimes that it really annoyed me that i had to contact them so often.
I run a few sites, all Wordpress blogs and experienced a lot downtimes (for many hours, multiple times a week).
After their moneyback guarantee period is over they start sending you false reports that your sites are using high resources of their server (note: i had less than 1000 visitors [read more...]
These guys have closed my sites.
The whole horror story started about 7 months ago when i was looking for webhosting.
I checked the Lunarpages website and purchased their shared hostingplan, they advertised with banners āUNLIMITED sites, UNLIMITED bandwidth, UNLIMITED storageā (This is COMPLETE bullshit!).
So i was interested because of that āunlimitedā and also for the free DDOS protection (wich i highly doubt they have that, as i had so much downtime experience) and because of their āuptime guarantee of 99,9%ā i guess they mean they have a downtime guarantee of 99,9% as i have faced so many downtimes that it really annoyed me that i had to contact them so often.
I run a few sites, all Wordpress blogs and experienced a lot downtimes (for many hours, multiple times a week).
After their moneyback guarantee period is over they start sending you false reports that your sites are using high resources of their server (note: i had less than 1000 visitors [read more...]
📅
Pooh (dwisatria@y...)
😠 Lunarpages service getting worst from time to time. The customer support response is slow. I need about 1 week to solve my problem.
I have billing problem with lunar pages. Lunarpages said they have automatic billing. So my website can up and running without delay. Unfortunately their auto billing is failed and they cut my website connection without warning. at least they need to tell me if their auto billing is fail. so I can act fast. the last result, my website is offline for 1 weeks and I lost so much money.
I have another problem with lunar pages, they said the price is $4.98 per month. No it is not. Lunar page charge me for about $8.98 per month (about $107 per year). the price $4.98 is for customer who pay 5 years in advance (it means you need to pay for about $298.8 in the first five year)
In conclusion, Lunarpage really have strategy to fool customer. What I said above is only 2 example. I can tell more story how bad Lunarpages hosting really is. You better avoid [read more...]
I have billing problem with lunar pages. Lunarpages said they have automatic billing. So my website can up and running without delay. Unfortunately their auto billing is failed and they cut my website connection without warning. at least they need to tell me if their auto billing is fail. so I can act fast. the last result, my website is offline for 1 weeks and I lost so much money.
I have another problem with lunar pages, they said the price is $4.98 per month. No it is not. Lunar page charge me for about $8.98 per month (about $107 per year). the price $4.98 is for customer who pay 5 years in advance (it means you need to pay for about $298.8 in the first five year)
In conclusion, Lunarpage really have strategy to fool customer. What I said above is only 2 example. I can tell more story how bad Lunarpages hosting really is. You better avoid [read more...]
📅
vincent (vincesil@h...)
😠 I tried Lunarpages for a month and did not like it. The control panel is not user friendly, their coupons for free advertising credit don't work and the support staff wont reply to my emails. I asked for a refund with their 30 days money back guarantee but I didn't hear anything from them since. Scammers.
If you need a proper Hosting provider go here www.hosting-avenue.com
If you need a proper Hosting provider go here www.hosting-avenue.com
📅
Charles Lee (-no email-)
😠 I had been a lunarpages' customer for almost 10 years, but I finally decided to move out. Here are the things I can list out regarding the bad services lunarpages have:
1. The server is often down for hours.
2. They will shut down your website with a notice: You used too much usage and violate our policy. But they do not provide a tool for a client to monitor the usage. So you never know next day or next minute your usage is high or low. In other words, you never know when they will shut down your website. I had a website on their server and was suspended by them twice. Each time Google Analyst just recorded less than 1000 visits per day, but Lunarpages told me that my website used too much usage! And they did not give you any time to look into what happened, but just suspend your website right way, with a suggestion: move the website to "our dedicated server". I wonder if this is their strategy to suspend a website randomly, and hold it as hold a hostage, and force people to [read more...]
1. The server is often down for hours.
2. They will shut down your website with a notice: You used too much usage and violate our policy. But they do not provide a tool for a client to monitor the usage. So you never know next day or next minute your usage is high or low. In other words, you never know when they will shut down your website. I had a website on their server and was suspended by them twice. Each time Google Analyst just recorded less than 1000 visits per day, but Lunarpages told me that my website used too much usage! And they did not give you any time to look into what happened, but just suspend your website right way, with a suggestion: move the website to "our dedicated server". I wonder if this is their strategy to suspend a website randomly, and hold it as hold a hostage, and force people to [read more...]
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Jim (jim_pugh@o...)
😠 After leaving my previous web host (Interland), I signed up for hosting with Lunarpages. As with any budget web host, they were not perfect (none of them are), but they did provide me with reliable service for several years. Once things started to decline, they went downhill fast!!
It started out with a few minutes of downtime here and there. After paying for a site monitor service for 90 days, I discovered my site experienced some downtime EVERY DAY. When I confronted LP with this information, they dismissed me and told me my data was in error. Shortly after that, I began having difficulties accessing my email. A few weeks later, I was advised that my account had been moved to a new server due to "capacity issues". It was at that point that things really took a turn for the worse.
I had six months left on my contract but pointed my sites elsewhere. I called them to have AutoRenewal disabled, which they said they did. Two months before the renewal was supposed to [read more...]
It started out with a few minutes of downtime here and there. After paying for a site monitor service for 90 days, I discovered my site experienced some downtime EVERY DAY. When I confronted LP with this information, they dismissed me and told me my data was in error. Shortly after that, I began having difficulties accessing my email. A few weeks later, I was advised that my account had been moved to a new server due to "capacity issues". It was at that point that things really took a turn for the worse.
I had six months left on my contract but pointed my sites elsewhere. I called them to have AutoRenewal disabled, which they said they did. Two months before the renewal was supposed to [read more...]
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Jim (jim@s...)
😠 Lunar Pages is completely dead. My two websites are completely dead! Nobody at Lunar Pages answers the phone!
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Pam (spamibe@y...)
😠 Exceptionally BAD host. I'm a web developer (since 1987), and one of my clients has this service. That will be corrected soon. I've never seen such a poor excuse for a hosting company. They're overloaded, oversold, have absurd policies, and employ "customer service" people who are clueless beyond how to cut-and-paste. There is absolutely nothing good I can say about this hosting service. If anyone is looking for a good website host, keep looking. Lunarpages is, by far, the worst host I've ever had the displeasure of using.
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LauraM (lmyers@a...)
😠 Their 24 hour support is not for resellers. The call center can't help resellers. You call them and they are very helpful but as soon as they find out you are a reseller they say it is a different department and route you one. I had an issue and it took me 3 days to resolve. I had to keep calling and sending emails. It was awful!
I recommend hostgator!
I recommend hostgator!
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Peter Kovgan (peter.kovgan@g...)
😠 I've paid for the anonymity , they charged me it's OK.
But after several months I've occasionally discovered that ALL my contact information opened to ANYBODY in the WHOIS search engines.
Imagine yourself seeing your telephone number and home address exposed to ANYBODY in the entire world, when you desire quite the opposite!
I complained to their billing department, asking for compensation.
Then I received a response from technician, that "fixed my problem".
I complained, that problem is already can't be solved by simple fix, because I had several months of security broken and I've paid for that my money!
Then several responses from them, each of them dedicated to make you feel like an idiot, because you feel, like a deaf people speaking to you!!
In additional , their control panel is hardly accessible sometime, several times I was unable to edit my pages. They are overloaded and they are really "cheap", that means "cheap" quality of their hosting and neglectful support.
But after several months I've occasionally discovered that ALL my contact information opened to ANYBODY in the WHOIS search engines.
Imagine yourself seeing your telephone number and home address exposed to ANYBODY in the entire world, when you desire quite the opposite!
I complained to their billing department, asking for compensation.
Then I received a response from technician, that "fixed my problem".
I complained, that problem is already can't be solved by simple fix, because I had several months of security broken and I've paid for that my money!
Then several responses from them, each of them dedicated to make you feel like an idiot, because you feel, like a deaf people speaking to you!!
In additional , their control panel is hardly accessible sometime, several times I was unable to edit my pages. They are overloaded and they are really "cheap", that means "cheap" quality of their hosting and neglectful support.
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Kimberly Theidon (ktheidon@a...)
😠 Lunarpages is an unethical company. I cancelled, repeatedly, my account with them because customer and technical assistance was abysmal. They continued to charge my credit card, ignoring both my email and voice mail messages indicating I was terminating my contract. They have charged my Visa card with my authorization and refuse to reply to my messages. I have reported them to the Better Business Bureau and would like to save others from the bad experience and exploitive practices of this company.
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james (kkiey02@h...)
😠 this is one of the worst hosting companies i've ever met. don't even think about this comapny you will get into huge trouble. if you want to experience it then try them, it's 30 day moneyback.
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Paco (paco@p...)
😁 I am very very happy with these guys. I have not experienced any of the probs listed previously. The customer service is top notch, always friendly and quick to respond. The deals are great for the price.
The only problem I have ever had with them was a threatening to suspend my account due to spam abuse, which was something that wasnt my fault at all. They worked with me very quickly to get it resolved and even do checking up to see if I had had any more issues with it.
I dont think you can go wrong with these guys, if you can understand we are all humans that is. :)
The only problem I have ever had with them was a threatening to suspend my account due to spam abuse, which was something that wasnt my fault at all. They worked with me very quickly to get it resolved and even do checking up to see if I had had any more issues with it.
I dont think you can go wrong with these guys, if you can understand we are all humans that is. :)
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Bill Jones (mesquite@s...)
😠 I have been with LP almost since the beginning and have watched their support and customer service decline over the last 2 years. I'm currently looking for another web host because I can't get any support from their email request or from their forum. I think their problem has been rapid growth and they are over whelmed. I would not recommend them unless they can turn around to what they were 6 years ago.....doubtful :(
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Patricia Lake (perfectharmony3@g...)
😁 I don't know where the other reviewers have been hosting, but I've been with Lunar for 4 years now and have experienced very little of their complaints. Only once or twice have I really ever had to talk to their support technicians due to erros, and both times everything was resolved over the phone in a matter of minutes!
Honestly, I've never been with another host and never would want to. Lunarpages' customer support is amazing, respectful, and extremely fast. Their phone support is no longer 24/7 and not toll free, but if you send them an email that's free and they've always gotten back to me in less than a few hours so waht's the big deal?
They're reliable and I've been here for a long time. Great price, never gone up for me (in fact, they lowered the price :D) and I contnue to get all the new offers they give to NEW customers. Love them and would always recommend them!!
Honestly, I've never been with another host and never would want to. Lunarpages' customer support is amazing, respectful, and extremely fast. Their phone support is no longer 24/7 and not toll free, but if you send them an email that's free and they've always gotten back to me in less than a few hours so waht's the big deal?
They're reliable and I've been here for a long time. Great price, never gone up for me (in fact, they lowered the price :D) and I contnue to get all the new offers they give to NEW customers. Love them and would always recommend them!!
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ML (michyann17@h...)
😠 I'm not sure where the high customer support rankings for LunarPages come from. First of all, they do NOT offer toll-free customer support anymore - you have to pay to sit on hold for up to an hour when the system dumps you into a mailbox that is full. Second, many of the customer support reps are rude and overall incapable of solving problems or unwilling to try. Third, LunarPages wants its customers to use the online HelpDesk (and after launching the new site for it, they removed the toll-free help desk number to force customers to the online help desk) but it has been down for days. Plus, it generally takes a day or two just to get a response from the online help desk; and at that I've been waiting three weeks for the latest problem to be resolved.
I'm also not sure about the quality of their servers. The first one we were on went down for a week, and a testimony to the poor quality of their customer support is that after a few days of interrupted service from the server when [read more...]
I'm also not sure about the quality of their servers. The first one we were on went down for a week, and a testimony to the poor quality of their customer support is that after a few days of interrupted service from the server when [read more...]
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michael (ajaj932@h...)
😠 i totally agree with scott, joe and phile below. this is one of the worst hosting companies i've ever experience. there have been lots of system trouble, so often db errors and very slow downtime for 7 months. if you have an e-commerce website don't even think about this hosting you will regret your decision as soon as signing up.
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Joe (prophetsev@g...)
😠 The worst company. No support unless you call them like 20 times. They hang up on you. They dont sell what they advertise. I purchased a reseller account, the i found out that, I cant host any other sites but my own. Hello Thats not a reseller, that just basic hosting. The price was 95 bucks. they told me that in order to host other websites, I need to purchase more resellers. One reseller account per website at 95 bucks a pop. Needles to say i took advantage of the 30 day money back guarantee.
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Scott (vbassassin@s...)
😠 I was disgraced by lunarpages after a small misunderstanding. I created and hosted a website similar to speedyshare.com for a few months along with about 5 other websites (nothing special, read only ones). Then all of a sudden my account got suspended and ALL my sites were taken offline!
I asked why and they said it was because i had a file hosting script on my site (the script that allowed people to upload files and view them on my site). They also said in the same email that my account has been permanently suspended and i will get the remaining year of my hosting refunded. Then within 24 hours they had not replied to ANY of my 3 emails to them and they refunded my money to a card number that no longer exists! i can not get any contact with them now and i can not get access to 5 domain names they registered for me!
They have totally crippled my websites leaving me in the dark and being ignorant about it not even waiting for my reasoning or anything! Total disrespect and i will [read more...]
I asked why and they said it was because i had a file hosting script on my site (the script that allowed people to upload files and view them on my site). They also said in the same email that my account has been permanently suspended and i will get the remaining year of my hosting refunded. Then within 24 hours they had not replied to ANY of my 3 emails to them and they refunded my money to a card number that no longer exists! i can not get any contact with them now and i can not get access to 5 domain names they registered for me!
They have totally crippled my websites leaving me in the dark and being ignorant about it not even waiting for my reasoning or anything! Total disrespect and i will [read more...]
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Phil (phil@g...)
😁 After suffering the nightmare that is 123-reg in the UK, I have moved my sites, and most of my clients sites, to Lunar Pages. I wish I'd done it earlier - I'd have slept better sooner!
Cost is particularly good for those of us in the UK at the moment because of exchange rates.
On the RARE ocassion I've had any problems, email response has been very quick. Not just problems (and that's probably stating it too strongly), but general questions are treated with respect and answered promptly. I even had the guys and gals at LP help me sort out a PHP form, which is beyond their remit really - fabulous support.
It's only 'cos I'm mean that I haven't rated any "10s"!
No hesitation whatsoever recommending these folks.
Phil
Cost is particularly good for those of us in the UK at the moment because of exchange rates.
On the RARE ocassion I've had any problems, email response has been very quick. Not just problems (and that's probably stating it too strongly), but general questions are treated with respect and answered promptly. I even had the guys and gals at LP help me sort out a PHP form, which is beyond their remit really - fabulous support.
It's only 'cos I'm mean that I haven't rated any "10s"!
No hesitation whatsoever recommending these folks.
Phil
