directNIC Review 2024. Is directnic.com good web hosting in United States?
15 user reviews; 0 support responses; 0 testimonials; 14 products, 0 promotions, 7 social accounts; 223,390 domains; 201,846 hosted domains, Alexa #83400; 📆 listed 2008 (#8330)
3500 N. Causeway Blvd. Suite 160
Metairie , LA 70002 US
☎ Phone +1.877.856.9598
📧 sales@d...Website language(s): en-US
👪 Most Recent Customer Reviews
📅
-anonymous- (-hidden-) / fremmo.com
😃 I was searching for simple web hosting provider which provides some decent basic features but they provide plenty of attractive features and easy to use. I only find some hosting provider like Hostinger, Siteground, Domainracer who provides a variety of features. I highly recommend them if you want variety of features at low cost.
📅
-anonymous- (-hidden-) / nogueradissenys.com
😠 Despues de mas de 15 años con directnic cambio de gestor de dominios expongo el caso que me esta pasando hoy dia y por lo que no lo recomiendo.
Mi secreteraria por error devolvio el pago de dos dominios y un hosting. ME BLOQUEARON todo el panel, todos los dominios pagados y por pagar !!! todo no podia acceder prebio pago de la deuda, la realice por transferencia y cuatro dias despues siguen sin funcionar los dominio que pague. Repito despés de más de 15 años los dejo
Mi secreteraria por error devolvio el pago de dos dominios y un hosting. ME BLOQUEARON todo el panel, todos los dominios pagados y por pagar !!! todo no podia acceder prebio pago de la deuda, la realice por transferencia y cuatro dias despues siguen sin funcionar los dominio que pague. Repito despés de más de 15 años los dejo
📅
-anonymous- (-hidden-) / winnerschoice.net
😠 Super slow and mostly ineffective and/or misinforming customer service. Super complicated layout, with hard to find dashboard, unclear pricing, with lower price options hidden. Possibly a good option, for highly skilled web designers, but I would advice everybody else to stay clear. No flexibility in changing hosting plan after 30 days of payment.
MORE REVIEWS
📄 Editorial Review
🔃 directNIC is part of DNC Holdings🔧 Services: Web HostingDomain Registration ICANN registrar
Directnic.com is a US-based hosting provider and also an ICANN accredited registrar. They provide hosting solutions and server management tools.
The company offers the following hosting products:
- Shared Hosting;
- E-mail Hosting;
- DNS Hosting;
- Domain Registration;
- SSL Certificates;
- Website Builder;
Shared hosting packages include a large selection of features, so customers benefit from hosted domains, subdomains, MySQL databases, POP3 emails and FTP accounts.
One disadvantage is that they provide these features in limited amounts whereas other hosting companies include unlimited resources. Shared hosting plans also include easy script installs (WordPress, eCommerce solutions).
💰 Price & Cost
The company offers cost-effective plans when compared to prices provided by other companies. Hosting solutions can be paid by using multiple methods of payment: PayPal, MasterCard, VISA, Discover, American Express, Diners Club International, Bitcoin, Litecoin or Dogecoin.
The good news is that they provide a 30-day money-back guarantee for their services.
⌛ Reliability
They provide 99% uptime guarantee for their services.
🏢 Data Center
The company is mainly based in Louisiana, USA.
✍️ Customer Support
Active 24/7, customers can contact technical assistance on phone, e-mail or ticket support. Customers can also check out their FAQ/knowledgebase page when encountering various issues with their plans.
They are also active on social media (Twitter, Facebook, LinkedIn, Instagram), so customers can also write to them there. The company also has a YouTube channel, but they haven’t uploaded any videos yet.
🔨 Control Panel
The company uses cPanel as their administration tool. This is the industry-leading control panel and the majority of people that have an experience with hosting services are accustomed to cPanel in general.
🎯 Conclusion
Directnic.com offers affordable and reliable hosting services for their customers. Customers can also get their money back within 30 days from the moment of their purchase.They provide 99% uptime guarantee and great support for their customers. Even if they do not provide VPS plans and dedicated servers, Directnic.com is a good hosting provider with well-equipped packages.
🌏 Server locations:
Washington📢 Special pages
Website research for directNIC on April 24, 2021 by WebHostingTop
🎁 directNIC Promotions
No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!
If you manage this brand, you must be logged in to update your promotions!
You can directly submit your coupon here!
Add your promo code
Plans📤 directNIC Website Products
| 🔧 Shared - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
|---|---|---|---|---|---|---|
| Lite Plan | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 3 🆓 Free domains : 1 📌 Dedicated IPs : 0  50 POP3 Emails10 MYSQL Databases 3 FTP Accounts Up To 3 Hosted Domains Up To 50 Sub Domains 99% Uptime We keep your website up and running with almost no downtime Free Domain Registration Free with any annual hosting plan purchase. Select TLDs [...] 🔗 Plan URL : https://directnic.com/hosting | $2.48/mo. | 5 GB | 100 GB | 1 / 3 | |
| Pro Plan | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 15 🆓 Free domains : 1 📌 Dedicated IPs : 0 100 POP3 Emails50 MYSQL Databases 5 FTP Accounts Up To 15 Hosted Domains Up To 150 Sub Domains 99% Uptime We keep your website up and running with almost no downtime Free Domain Registration Free with any annual hosting plan purchase. Select [...] 🔗 Plan URL : https://directnic.com/hosting | $4.48/mo. | 100 GB | 1 TB | 1 / 15 | |
| Deluxe Plan | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin 🔨 Control Panel : CPanel 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Hosted domains : 30 🆓 Free domains : 1 📌 Dedicated IPs : 0 250 POP3 Emails100 MYSQL Databases 10 FTP Accounts Up To 30 Hosted Domains Up To 250 Sub Domains 99% Uptime We keep your website up and running with almost no downtime Free Domain Registration Free with any annual hosting plan purchase. Select [...] 🔗 Plan URL : https://directnic.com/hosting | $7.98/mo. | 200 GB | 2 TB | 1 / 30 | |
| 🔧 Domains | Keep mouse over features! | 💰Price | 📆 Updated | |||
| .com .net | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7  ICANN fee total charged at .18 per year per applicable TLD: $0.18 extra.Direct Privacy Just $5.00/yr Maximum Registration Period 10 Other prices: TLD* Register* Renewal* Transfer* .INFO $11.99 $15.00 $8.99 .BIZ $14.99 [...] 🔗 Plan URL : https://directnic.com/pricing/details/com/12 | $1.99/mo. | ||||
| 🔧 DNS | Keep mouse over features! | 💰Price | 📶 Transfer | 📆 Updated | 🔌 Domains Allowed | |
| Direct DNS | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔌 Domains Allowed : Unlimited  A - Host RecordAAAA - Host Record CNAME - Alias Record MX - Mail Server Record TXT - SPF Record SRV - Server Location Record TTL - Time to Live Record Directnic DNS Take control of your domain’s DNS for FREE. Use our [...] 🔗 Plan URL : https://directnic.com/dns | free | unmetered | unlimited | ||
| 🔧 SSL Certificates | Keep mouse over features! | 💰Price | 📆 Updated | 🔐 Domains protected | ||
| Basic SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1  Domain ValidationSecures 1 Domain WWW and non-WWW Static Site Seal 30-Day Money Back Issued in Minutes $10,000 USD Warranty 🔗 Plan URL : https://directnic.com/ssl | $42.00/yr. | 1 | |||
| Premium EV SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : 1 Activates GREEN BarBusiness Validation Secures 1 Domain WWW and non-WWW Dynamic Site Seal Boost Conversions 30-Day Money Back Issued 1-3 Days $1M USD Warranty 🔗 Plan URL : https://directnic.com/ssl | $149.00/yr. | 1 | |||
| Wildcard SSL | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🔐 Domains protected : Unlimited Domain ValidationUnlimited Sub-Domains Flexible Coverage Static Site Seal 30-Day Money Back Issued in Minutes $250,000 USD Warranty 🔗 Plan URL : https://directnic.com/ssl | $249.00/yr. | all subdomains | |||
| 🔧 Website Builder | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🆓 Free domain / 🔌 Allowed |
| Sitebuilder Starter | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0  Search Engine OptimizationLead Capture Drag & Drop Builder No Weebly Ads Unlimited Storage Connect Your Domain Advanced Site Stats 3% Weebly Transaction Fee Up to 10 Products Checkout on Weebly.com Search Engine Optimization Lead Capture 🔗 Plan URL : https://directnic.com/website/?option=sitebuilder | $15.99/yr. | unlimited | unmetered | 0 | |
| Sitebuilder Pro | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Search Engine OptimizationLead Capture Drag & Drop Builder No Weebly Ads Unlimited Storage Connect Your Domain Advanced Site Stats Site Search Password Protection Video Backgrounds HD Videos & Audio Up to 100 Members 3% Weebly Transaction [...] 🔗 Plan URL : https://directnic.com/website/?option=sitebuilder | $24.99/yr. | unlimited | unmetered | 0 | |
| Sitebuilder Business | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 🆓 Free domains : 0 📌 Dedicated IPs : 0 Search Engine OptimizationLead Capture Drag & Drop Builder No Weebly Ads Unlimited Storage Connect Your Domain Advanced Site Stats Site Search Password Protection Video Backgrounds HD Videos & Audio Unlimited Members Membership [...] 🔗 Plan URL : https://directnic.com/website/?option=sitebuilder | $35.99/yr. | unlimited | unmetered | 0 | |
| 🔧 Emails - 💻 Linux | Keep mouse over features! | 💰Price | 📆 Updated | |||
| Personal Email | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7  1 Domain3 Emails Unlimited Forwards Unlimited Auto Responders 1 Mailing Lists Professional Email: Unify your team with @YourCompany Access From Anywhere: Reliable and secure webmail access from any device Free Features: Spam filtering, calendar, [...] 🔗 Plan URL : https://directnic.com/email | $10.00/yr. | 3 GB | unmetered | ||
| Business Email | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 6 Domain6 Emails Unlimited Forwards Unlimited Auto Responders 2 Mailing Lists Professional Email: Unify your team with @YourCompany Access From Anywhere: Reliable and secure webmail access from any device Free Features: Spam filtering, calendar, [...] 🔗 Plan URL : https://directnic.com/email | $20.00/yr. | 6 GB | unmetered | ||
| Pro Email | features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Check Payments, Money Order, Bitcoin ✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7 10 Domain10 Emails Unlimited Forwards Unlimited Auto Responders 3 Mailing Lists Professional Email: Unify your team with @YourCompany Access From Anywhere: Reliable and secure webmail access from any device Free Features: Spam filtering, [...] 🔗 Plan URL : https://directnic.com/email | $30.00/yr. | 10 GB | unmetered |
Contact information is managed by directnic.com representatives corevalues@d..., legal@d..., sales@d..., hostmaster@i..., webmaster@d..., admin@d..., support@d... [login]
Claim this business
📊 Web stats
| ⚑ Targeting: | United States |
| 📂 Details for https://directnic.com/ | |
|---|---|
| 📥 Website DNS: | ns1.dnsimple.com => 162.159.24.4 ( San Francisco ) / CloudFlare Inc. - cloudflare.com ns3.dnsimple.com => 162.159.26.4 ( San Francisco ) / CloudFlare Inc. - cloudflare.com ns2.dnsimple.com => 199.247.153.53 ( Melbourne ) / Dnsimple Corporation - dnsimple.com ns4.dnsimple.com => 199.247.155.53 ( Naperville ) / Dnsimple Corporation - dnsimple.com MX::mx.directnic.net => 104.143.9.61 ( New York City ) / The Producers Inc. - theproducers.com |
| 🔨 Server Software: | nginx |
| 📌 Website IP: | 104.143.9.80 |
| 📍 IP localization: | United States, New York, New York City - see top providers in United States, New York |
| 🔗 ISP Name, URL: | The Producers Inc., theproducers.com |
✅ Customer testimonials
There are no customer testimonials listed yet. You can be the first one to add your testimonial here.
Add your own testimonial
This form is used exclusively for positive feedback, for a regular review click here
📋 directNIC News / Press release
New Orleans Web Host Kept Growing - Despite the devastating effects of September's Hurricane Katrina, New Orleans Internet network InterCosmos Group has managed to persevere.
InterCosmos Group Web hosting provider Zipa (zipa.com), announced on Wednesday it has gained 990,000 hostnames between August 15 and September 15, almost entirely from the registration of new domains. During the natural disaster, Zipa staff labored to keep the company's operations online. Meanwhile, InterCosmos Group domain registrar DirectNIC [...]
InterCosmos Group Web hosting provider Zipa (zipa.com), announced on Wednesday it has gained 990,000 hostnames between August 15 and September 15, almost entirely from the registration of new domains. During the natural disaster, Zipa staff labored to keep the company's operations online. Meanwhile, InterCosmos Group domain registrar DirectNIC [...]
DirectNIC Stays Online During Katrina - New Orleans-based domain registrar DirectNIC (directnic.com) said on Wednesday that its data center remained operational during Hurricane Katrina.
"We are pleased to announce that we haven't lost service once during this entire disaster, and we have three weeks of backup power secured, and more resources are on the way," Sigmund J. Solares, CEO of Intercosmos Media Group, parent company of DirectNIC, said in a release. DirectNIC is based in a data center on the tenth and eleventh floors of [...]
"We are pleased to announce that we haven't lost service once during this entire disaster, and we have three weeks of backup power secured, and more resources are on the way," Sigmund J. Solares, CEO of Intercosmos Media Group, parent company of DirectNIC, said in a release. DirectNIC is based in a data center on the tenth and eleventh floors of [...]
The webhost industry: week review - This week saw a considerable amount of news come out of the domain name business, driven most notably by the introduction of new country code TLDs in markets outside North America. At the same time, the Web hosting industry saw a number of new executive appointments, as well as a significant acquisition.
On Monday, online software service provider DataWeb announced that it had acquired the Web-based rapid application development business from application infrastructure firm BEA Systems. [...]
[search all directnic.com news]On Monday, online software service provider DataWeb announced that it had acquired the Web-based rapid application development business from application infrastructure firm BEA Systems. [...]
📣 directNIC Social Networks
https://twitter.com/directNIC
Since 2001, we provide the domain name registration, email and web hosting services that bring your awesome ideas to the web.Support: directnic.com/contact
Account started from July, 2009, having already 1506 tweets with 1887 followers and 877 friends. Last activity on . See recent tweets:
Since 2001, we provide the domain name registration, email and web hosting services that bring your awesome ideas to the web.Support: directnic.com/contact
Account started from July, 2009, having already 1506 tweets with 1887 followers and 877 friends. Last activity on . See recent tweets:
- We're now offering UNLIMITED .COM transfers for only $9.99! Embark on your digital journey with us and uncover the… https://twitter.com/i/web/status/1669728930398453762
- Happy #WorldPasswordDay from Directnic! Today, we remind you to level up your online security game by creating… https://twitter.com/i/web/status/1654249288497545216
- ️ #FunFact: The concept of two-factor authentication (2FA) dates back to ancient Rome! Roman soldiers used "tesser… https://twitter.com/i/web/status/1653744654632845315
https://www.facebook.com/directniccom/
About: Since 2001, Directnic.com provides the domain name registration and web hosting services that bring your awesome ideas to the web.
Directnic.com account is having many likes, talking about them few people. Last activity on . Recent posts:
About: Since 2001, Directnic.com provides the domain name registration and web hosting services that bring your awesome ideas to the web.
Directnic.com account is having many likes, talking about them few people. Last activity on . Recent posts:
- Our site is down for emergency maintenance right now, but we'll be up shortly. Thank you for your patience.
- Time is running out! Just a few hours left to join these big names and get your own .CO domain name for only $2.99 at https://bit.ly/2LIhdOF
- Celebrate with $2.99 .CO domains for a limited time only at https://bit.ly/2LIhdOF #dotCO #domains #birthday
No official Blog yet
📈 Domains trend
Reviews👪 directNIC Customer Ratings
The quick stats of directNIC profile shows a note average of 2.8 out of 10, counting 15 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login
Add your own review [Toggle to basic/advanced form]
Required information
| (2 = 13.33%) | |
|---|---|
| (1 = 6.67%) | |
| (1 = 6.67%) | |
| (11 = 73.33%) |
Filter by language: SHOW ALL(15) EN(14) ES(1)
Language filter applied for reviews written in EN
📅
-anonymous- (-hidden-) / bunkhouselodge.net
😠 just got off the phone with cust serv. My domain name was outdated for several years but they were able to pull up my cust# I was instructed to reset my password and the domain name was still available and that this would turn it on again. Paid the yearly fee and can not access domain. Called back and I asked for a assistance and recommendations and was told to hire a web sight builder. I was told 20 min after I paid I was not able to get a refund. Thanks for taking my money, leading me on with false statements and not offering a useful product. SCAM! They take your money and run! I am now posting a buyer beware on any available web sight with reviews!!!! (Not just FB either)
📅
-hidden- (-hidden-) / fastpuppy.com
😁 Excellent registrar
I have had accounts with at least 150 domains in them with directnic since 2001. The service has always been exceptional and the security is great as well. The staff is always friendly and responsive and will pursue ongoing issues diligently when needed. I still say the older admin shells worked better but they are constantly making improvements.
I have had accounts with at least 150 domains in them with directnic since 2001. The service has always been exceptional and the security is great as well. The staff is always friendly and responsive and will pursue ongoing issues diligently when needed. I still say the older admin shells worked better but they are constantly making improvements.
📅
Old Parts Warehouse (oldpartswarehouse@g...) / oldpartswarehouse.com
😠 Terrible support, clueless staff.
Purchase an upgraded package, no performance increase. Purchase a dedicated IP, never get one, support insists that you have one when you clearly do not. Remove dedicated IP, supervisor then moves you to a internal localhost address so you are no longer online.
Call again, get told you are being expedited and will be online within the hour. That was over 72 hours ago. I'm still offline. They have shut down my business and are holding my domain hostage.
Purchase an upgraded package, no performance increase. Purchase a dedicated IP, never get one, support insists that you have one when you clearly do not. Remove dedicated IP, supervisor then moves you to a internal localhost address so you are no longer online.
Call again, get told you are being expedited and will be online within the hour. That was over 72 hours ago. I'm still offline. They have shut down my business and are holding my domain hostage.
📅
apsulli (alexander.p.sullivan@g...)
😠 DirectNIC is hands down the worst domain registrar and hosting provider I've had the displeasure of working with. They double-charged me several times, but that's minor compared to the repeated banning of my site with no waning or notification. When my WordPress install became infected, they simply disabled my account. No email notification, no phone call, no explanation whatsoever. All that my site itself read was "This account is suspended," which is extra awesome considering it is a resume website and I was job hunting at the time. That really looks good.
When I called to complain, I was told it was taken care of. The next day, still offline. I called again and was told that someone must have "forgotten" to reenable it. What a joke. No courtesy refund offer, no apology for lack of communication, nothing. Did I mention they delete ALL of your website data after two weeks f suspension? Even if you've paid a year in advance? Worst company ever.
When I called to complain, I was told it was taken care of. The next day, still offline. I called again and was told that someone must have "forgotten" to reenable it. What a joke. No courtesy refund offer, no apology for lack of communication, nothing. Did I mention they delete ALL of your website data after two weeks f suspension? Even if you've paid a year in advance? Worst company ever.
📅
Mike777 (mike777star@g...)
😠 directnic.com is worst
Suspend the service without notice. Tickets ignored. Completely ignore the customer. Worst customer service and worst domain registrar I've ever known.
Suspend the service without notice. Tickets ignored. Completely ignore the customer. Worst customer service and worst domain registrar I've ever known.
📅
directnicsucks | ditraxitax@y...
😠 Directnic.com is the worst domain company ever
They lack the ability to evolve with the times. Look at the site, it's the same site for the past 11 years. They are not hard workers, trust me. If they were, you'd see innovations, better pricing, and most of all, amazing customer service.
Instead, you see a stale site that lacks functionality. A support "team" that sounds like it's just him in his bathroom and a ticket system that is so terrible, the "techs" basically tell you how you are wrong about this or that every single time. They are not trying to help and they do not care to succeed. They are just trying to survive at this point.
Grand Caymans? Why the Grand Caymans? Because the people are so tech-savvy over there or because this guy is a complete moron and does not understand a single thing about customer service or support. It took me 2 years to transfer 10 domains from them simply because their system kept putting my domains into HIGH SECURITY when I was specifically changing them to NORMAL SECURITY. [read more...]
They lack the ability to evolve with the times. Look at the site, it's the same site for the past 11 years. They are not hard workers, trust me. If they were, you'd see innovations, better pricing, and most of all, amazing customer service.
Instead, you see a stale site that lacks functionality. A support "team" that sounds like it's just him in his bathroom and a ticket system that is so terrible, the "techs" basically tell you how you are wrong about this or that every single time. They are not trying to help and they do not care to succeed. They are just trying to survive at this point.
Grand Caymans? Why the Grand Caymans? Because the people are so tech-savvy over there or because this guy is a complete moron and does not understand a single thing about customer service or support. It took me 2 years to transfer 10 domains from them simply because their system kept putting my domains into HIGH SECURITY when I was specifically changing them to NORMAL SECURITY. [read more...]
📅
pwagner (pamelawagner3@m...) / yappycampers.com
😠 crap! trouble ticket system is a joke.
keep closing my trouble tickets without helping me. i said i can't get info my cpanel. they said they can and closed it out.
keep closing my trouble tickets without helping me. i said i can't get info my cpanel. they said they can and closed it out.
📅
R (meandstephen@y...)
😞 Horrible CS, spotty reliability
They routinely make changes to plans without notification and have a single knee-jerk reaction to any issues where the webmaster may have overlooked an exposure: Shut down the site and suspend the account without any contact or question.
Their customer "service" department is difficult to reach or get a knowledgable answer out of. Don't even bother with the "Live Chat" feature - never once have I found anyone on it, though it always says someone is available, and I have always attempted using it before submitting a trouble ticket, which is about a monthly occurence. Oh, and don't bother them on the weekend or in the evening (you know: high traffic times when a crash really hurts). They're not there then.
I will not post any revealing account information here for fear of retribution.
They routinely make changes to plans without notification and have a single knee-jerk reaction to any issues where the webmaster may have overlooked an exposure: Shut down the site and suspend the account without any contact or question.
Their customer "service" department is difficult to reach or get a knowledgable answer out of. Don't even bother with the "Live Chat" feature - never once have I found anyone on it, though it always says someone is available, and I have always attempted using it before submitting a trouble ticket, which is about a monthly occurence. Oh, and don't bother them on the weekend or in the evening (you know: high traffic times when a crash really hurts). They're not there then.
I will not post any revealing account information here for fear of retribution.
📅
Mike (scit@o...) / more then one
😠 The customer support is the most horrible I have ever experienced. The people that support you are very inexperienced to the point that every question take a inquiry to their “developers”, or you get the answer “I am the only one around and don’t have time for that question”. If you are looking for a one person show, no support and horrible customer service that are not knowledgeable, this is your company.
Oh, and when I tried to transfer my domain away from Directnic, even when I got an email stating that they will do it, they don’t! You have to exercise the procedure that overrides the hosting company that holds your domain hostage.
I have used the company for more then 5 years. For the first few years they were good, but something has changed in the last 6 months to a year. There must be something about them changing to a Cayman Island Company.
Oh, and when I tried to transfer my domain away from Directnic, even when I got an email stating that they will do it, they don’t! You have to exercise the procedure that overrides the hosting company that holds your domain hostage.
I have used the company for more then 5 years. For the first few years they were good, but something has changed in the last 6 months to a year. There must be something about them changing to a Cayman Island Company.
📅
Anthony (-no email-)
😠 After years of hosting personal family oriented files Directnic removed those files without a whisper. After repeated attempts to determine the cause their tech support erroneously informed me that an e-mail was sent prior to inform me that I was over the filesize and storge limits. I created an email filter for the Directnic coresspondence and assured them no such communication occurred. Fortunately I did not trust their servers as the sole repository for files containing images of family--because they were unable to restore those files. Though I stood by them through Katrina--they dropped me in its aftermath. Now that I have grown beyond their meager hosting options the only thing I'll miss is the time spent trying to convince that representative not to lie about my circumstances and recognize "human kindness and being" . . .
📅
antonio (imaginateca@g...)
😁 Never had a problem whith them after 8 years of relationship. Renewing or registering is easy and fast. The customer response was fast whenever I needed. It is Ok to my needs.
📅
Steven Hill (stevenhill@y...)
😠 Expensive and not user friendly, will not renew domains or hosting. Only reason to do business with DirectNIC was a promo offer which as expired.
directNIC -vs- 
directNIC -vs- 
directNIC -vs- 
directNIC -vs-