Manquehue Implements Lucent's Customer Care Software in Chile

📅 October 31, 2001 - Lucent Technologies (lucent.com) has announced thatManquehue Net (manquehue.net), a leading telecommunications company providing IP, data and wireline services in Chile, has recently implemented Lucent Technologies' Arbor/BP billing platform, part of the Kenan line of billing and customer care software.

The software was implemented in just five months by Accenture, a provider ofmanagement and technology consulting services, with support from Lucent'sbilling and customer care consulting services group. The Arbor/BP billingplatform, a next generation mobile, IP and convergent billing system, isproviding Manquehue Net with the flexibility it needs to rapidly respond tothe demands of the market and its customers.
With its new billing system, Manquehue Net can rapidly launch new productsand promotions enabling it to maintain a leading edge in the highlycompetitive Chilean market. This service provider is now able to offer itscustomers a unified bill for all its services, including Internet access,Web hosting and email, as well as design new marketing strategies aroundthese services.
"Our products are designed to adapt to new or changing businessrequirements. This flexibility enables us to meet Manquehue Net's marketchallenges," said Charles Ydoate, Software sales director for LucentTechnologies Billing and Customer Care group in the Caribbean and LatinAmerica region. "The speed with which the project was deployed has alsoenabled Manquehue Net to maintain growth and profitability in a highlycompetitive market."
Manquehue Net is a telecommunications company that launched its services inChile on January 30, 1980. Its main objective is the provisioning of public,intermediate, complementary and private telecommunications, datatransmission, video and other services related directly or indirectly withthese. Manquehue Net was the first telecommunications company in Chile andSouth America to have its Web 100% digitalized, and to support this itdeveloped strategies focused on emphasizing personalized attention, rapidservice, provisioning new products and services, flexibility in pricing andbilling, quality of service and permanent technological innovations.
Another important aspect of Manquehue Net was the start-up of its serviceCLASS (Custom Local Area Signaling Services), being the first company inChile to offer this advanced service. Manquehue Net was the first company inChile to launch ADSL broadband service in July 2000.

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