Uniserve Review 2025. Is uniserve.com good web hosting in Canada?
14 user reviews; 0 support responses; 0 testimonials; 3 products, 0 promotions, 6 social accounts, Semrush #1623765; 📆 listed 2009 (#12243)Suite 330 – 333 Terminal Ave
Vancouver , BC v6a 4c1 CA
☎ Phone 604.664.8999
☎ Phone 1.855.783.6999
📧 customercare@u...Website language(s): en-CA
👪 Most Recent Customer Reviews
📅
-anonymous- (-hidden-)
😠 I agree with the web designer who posted a review here on Nov 30, 2019
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their [read more...]
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their [read more...]
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Ricarddo2000 (-hidden-)
😠 Uniserve does not support APPLE products
Uniserve refuses to provide working outgoing email SMTP or POP server settings.
UNISERVE does support incoming emails, which suggests it isn't Mac Mail that is the problem.
They reply, 'We don't trouble shoot 3rd party programs' as if Apple doesn't support mail programs around the world. But it is easier to make their stupidity someone else's problem.
Uniserve refuses to provide working outgoing email SMTP or POP server settings.
UNISERVE does support incoming emails, which suggests it isn't Mac Mail that is the problem.
They reply, 'We don't trouble shoot 3rd party programs' as if Apple doesn't support mail programs around the world. But it is easier to make their stupidity someone else's problem.
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-anonymous- (-no email-)
😠 My business e-mails are bouncing back constantly.
I'm trying to move, but their website and c-panel are down.
No e-mail, No website, No way to get out.
8 years ago, they were great.
Last couple years have been awful.
I'm trying to move, but their website and c-panel are down.
No e-mail, No website, No way to get out.
8 years ago, they were great.
Last couple years have been awful.
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📄 Overview
(1*) 🔧 Services: Web HostingTelecom⇔ Redirected from intergate.net
📜 About Uniserve
Founded in 1988, Uniserve Communications Corporation has established itself as a leading provider of internet access and related communication services primarily in Canada. Headquartered in Vancouver, B.C., Uniserve offers a diverse portfolio of products, including integrated voice and data services delivered over various Internet Protocol networks, such as cable, asymmetric digital subscriber line (DSL), and wireless broadband.Key Services and Offerings
Internet Access Solutions
High-Speed Internet: Uniserve provides ultra high-speed internet tailored for both residential and business clients. Their service is designed to handle bandwidth-intensive activities like video conferencing and large file transfers without interruptions.
Dial-up and Wholesale Internet: For users who require basic connectivity, Uniserve continues to offer dial-up options alongside wholesale internet services that empower other providers.
Telephony Services
Uniserve’s voice solutions include a feature-rich enterprise telephony system that integrates seamlessly with existing business operations. The platform is both scalable and flexible, ensuring that as businesses grow, their communication systems can adapt accordingly.
Web Hosting and Domain Registration
The company provides reliable web hosting services that cater to individuals, small businesses, and large enterprises. Their hosting plans include features such as easy domain registration, content management systems, and robust customer support to assist clients in establishing and maintaining their online presence.
Data Centre and Colocation Services
Uniserve operates three data centres, including the T2 data edge centre in Vancouver. They offer colocation services that enable businesses to house their servers in a secure environment while maintaining full control over their infrastructure. This setup allows clients to enjoy the advantages of a dedicated data centre without the associated costs.
Managed IT Services
Comprehensive managed services are available, covering proactive system monitoring, cybersecurity measures, and cloud solutions. This ensures that clients' IT infrastructure remains secure, efficient, and up to date with the latest technologies.
Custom Solutions for Businesses
Uniserve offers specialized solutions tailored to meet unique business needs, including “Office in a Box,” which bundles essential hardware and software, and customized cloud solutions for enhanced scalability and performance.
Commitment to Customer Satisfaction
Uniserve's mission statement highlights its core values of respect, integrity, service, and excellence. These principles guide the company in its approach to customer relations:
Personalized Service: With a customer base exceeding 40,000 individuals and businesses, Uniserve emphasizes a personalized approach to customer service. Their team is committed to addressing the unique needs and challenges of each client, ensuring a tailored experience.
Proactive Cybersecurity: Understanding the critical importance of cybersecurity, Uniserve implements a multifaceted strategy that includes system protections, employee training, and policy development. This holistic approach ensures that clients are not only protected against external threats but are also educated on best practices.
Industry Reputation and Trust
For over three decades, Uniserve has built a strong reputation as a trusted provider of communication services. Their independent status on the TSX (USS.V) highlights their commitment to quality and accountability. Clients appreciate Uniserve's consistent delivery of reliable services and their ability to adapt to changing technology trends.
Conclusion
In summary, Uniserve Communications Corporation stands out as a comprehensive ICT provider, catering to the diverse needs of both residential and business clients across Canada. Their extensive range of services, from internet access to managed IT solutions, is supported by a strong commitment to customer satisfaction and security. With a proven track record, innovative technology solutions, and a dedicated team, Uniserve is well-positioned to meet the demands of an increasingly digital landscape. Businesses and individuals alike can trust Uniserve to provide the essential communication services necessary for success in today's connected world. Whether you're looking to enhance your internet speed, streamline your telephony, or secure your data infrastructure, Uniserve is a dependable choice for all your communication needs.
📢 Special pages
Website research for Uniserve on September 25, 2024 by WebHostingTop
🎁 Uniserve Promotions
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Plans📤 Uniserve Website Products
| 🔧 Managed - 💻 Linux | Keep mouse over features! | 💰Price | 💿 Disk space | 📶 Transfer | 📆 Updated | 🔋 RAM / 📌 Dedicated IPs |
|---|---|---|---|---|---|---|
| SBS 5 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 4000 MB 💪 CPU : 1 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 High-Speed Internet 30 MBPS Virtual Server Bandwidth 10 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 45.00/mo. | 100 GB | unmetered | 4 GB / 0 | |
| SBS 10 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 8000 MB 💪 CPU : 2 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 High-Speed Internet 75 MBPS Virtual Server Bandwidth 20 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 60.00/mo. | 250 GB | unmetered | 8 GB / 0 | |
| SBS 20 | features💳 Payment Methods : Credit / Debit / Prepaid Cards 🔧 Category : Backup ✍️ Support Options : Email, Help Desk, Phone / Toll-Free 🔋 RAM : 16000 MB 💪 CPU : 4 CPU 🔌 Hosted domains : Unlimited 🆓 Free domains : 0 📌 Dedicated IPs : 0 High-Speed Internet 150 MBPS Virtual Server Bandwidth 30 MBPS Upload Managed Firewall Anti-Virus Local Support Managed System Patching Managed Backup & Reporting Vulnerability Scanning & Reporting 🔗 Plan URL : https://uniserve.com/ | CAD 70.00/mo. | 500 GB | unmetered | 16 GB / 0 |
Contact information is managed by uniserve.com representatives info@u..., webmaster@u..., admin@u..., support@u..., contact@u..., customercare@u... [login]
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📊 Web stats
| ⚑ Targeting: | Canada |
| 📂 Details for https://uniserve.com/ | |
|---|---|
| 📥 Website DNS: | MX::mx0.uniserve.com => 216.113.192.36 ( Vancouver ) / Uniserve On Line - uniserveteam.com domains2.uniserve.com => 216.113.192.6 ( Vancouver ) / Uniserve On Line - uniserveteam.com domains1.uniserve.com => 216.113.192.5 ( Vancouver ) / Uniserve On Line - uniserveteam.com |
| 🔨 Server Software: | nginx/1.18.0 |
| 📌 Website IP: | 204.239.30.197 |
| 📍 IP localization: | Canada, British Columbia, Vancouver - see top providers in Canada, Colombie-britannique |
| 🔗 ISP Name, URL: | Okanagan Internet Junction, uniserveteam.com |
✅ Customer testimonials
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📋 Uniserve News / Press release
There are no news written in en language
📣 Uniserve Social Networks
https://twitter.com/uniservehelp
High-speed Internet, digital phone and a suite of managed services for business. Monitored Mon-Fri 9-5 pm PST 604.395.3900 | 1.844.395.3900
Account started from July, 2015, having already 197 tweets with 206 followers and 760 friends.
High-speed Internet, digital phone and a suite of managed services for business. Monitored Mon-Fri 9-5 pm PST 604.395.3900 | 1.844.395.3900
Account started from July, 2015, having already 197 tweets with 206 followers and 760 friends.
https://www.facebook.com/UniserveCommunications/
About: We're Uniserve. Big enough to count. Small enough to care.
Uniserve Communications account is having several likes, talking about them several people
About: We're Uniserve. Big enough to count. Small enough to care.
Uniserve Communications account is having several likes, talking about them several people
https://www.linkedin.com/company/uniserve-communications/
Uniserve Communications (established 1988) is a Public Company entity having 2429 followers on LinkedIn and 51-200 employees, industry Internet.
Uniserve Communications (established 1988) is a Public Company entity having 2429 followers on LinkedIn and 51-200 employees, industry Internet.
Uniserve Blog Using RSS for Node. Blog added on October, 2015, with total 103 articles. See recent blogs summary posts:
- How Hong Kong SMBs Reduce IT Costs by 40% with Strategic Managed Services - Hong Kong SMBs face high IT costs, often underestimating hidden expenses like exorbitant personnel salaries, system downtime, and the soaring price of security breaches. This article reveals how ...
- Is Your IT Support Costing You More Than It Should? Here Are 5 Warning Signs - Is your "affordable" IT support actually costing you more? Many SMBs face hidden costs from downtime, security scares, and poor scalability. Discover the 5 critical warning signs—like unpredictable ...
- On-site & Remote IT: Why a Hybrid IT Support Model Works Best for Small and Medium-sized Businesses - Struggling with IT costs? A hybrid IT model gives SMBs 24/7 remote support for daily issues plus on-site help for emergencies - all without full-time staff overhead. Learn how this flexible approach ...
Reviews👪 Uniserve Customer Ratings
The quick stats of Uniserve profile shows a note average of 1.7 out of 10, counting 14 opinions. (few listed on the top of the page)
| (1 = 7.14%) | |
|---|---|
| (2 = 14.29%) | |
| (11 = 78.57%) |
📅
-anonymous- (dan@w...) / ballastcar.com
😠 As a web designer, my client came to me with this company already in place. Let me tell you, this company is the worst company I have ever experienced. The service is the worst, not bad.. the worst! The system is down regularly, (now in fact), the system status page is wrong saying it's up when it's actually down (lies). They don't call people back, and I can't access my clients site backend. Atrocious!!!
📅
-anonymous- (-no email-)
😠 absolutely horrible customer service
I've been a uniserve customer for a number of years, when I added a new domain to my account, all hell broke loose. It's been over 10 days now without any email, I've called them everyday, tried to get through to a manager,... nothing,... they just keep telling me that there is "an open ticket". That's great, but NOTHING ever happens. It's extremely insulting, I'm moving my sites elsewhere
I've been a uniserve customer for a number of years, when I added a new domain to my account, all hell broke loose. It's been over 10 days now without any email, I've called them everyday, tried to get through to a manager,... nothing,... they just keep telling me that there is "an open ticket". That's great, but NOTHING ever happens. It's extremely insulting, I'm moving my sites elsewhere
📅
-anonymous- (-hidden-)
😠 Appallingly poor web hosting service.
Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.
Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.
They charged $170 to reboot a backup of the site.
Moving everything to another hosting/domain solution.
Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.
Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.
They charged $170 to reboot a backup of the site.
Moving everything to another hosting/domain solution.
📅
Ray (ray@p...)
😠 Overcharged
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
📅
Scott Dewson (scottdewson@l...)
😠 Signed up with them. Took a couple days to receive modem in mail. Got everything connected but no internet access. 2verytime I called, I was told - would be contacted in 24 hours. Never received a call back. That was up to me. Problem escalated to different dept for resolution. Got home on Friday and it was working. Next day, no service. Won't be resolved now until at least Monday.
Friendly people but not very helpful.
Friendly people but not very helpful.
📅
Sonic (riedBone@h...)
😞 unorganized and now undeservingly raise cost $3
I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem [read more...]
I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem [read more...]
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Graeme (dgct@e...)
😉 Slow processing of order and deceit
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.
We contacted Uniserve and was told that it would take 24/48 hours to check the line.
Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.
Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.
Asked for a case file so that I could persue with Telus...not given one.
Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.
Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...
Said they would phone me back twice and never did.
Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.
We contacted Uniserve and was told that it would take 24/48 hours to check the line.
Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.
Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.
Asked for a case file so that I could persue with Telus...not given one.
Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.
Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...
Said they would phone me back twice and never did.
Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
📅
-anonymous- (princej@i...)
😠 This is the worst for customer service. They are not even able to connect email, so I wouldn't trust them to do anything else. Their staff is nice but clueless. They could care less about customer satisfaction, but are quick to bill and try to get money.
I HATE THEM.
I HATE THEM.
📅
Nick Greco (greco@i...) / tritechgroup.com
😠 Recenctly had new web site designed, and when it was time to upload was unable becasue current server does not support PHP, emailed support a couple of time, and recieved confirm that message was recieved, however noone ever bothered to call me tried again over week with same results following week contacted them directly and support person had suggested that customer service would ignore message and only looking at billing issue, and provided another email addres for support issues, of course sent my message to uniserve and a week has gone by and still waiting
Will obviously look for another provider, I have been with unserve/interlog for at least 10 years
Will obviously look for another provider, I have been with unserve/interlog for at least 10 years
📅
-anonymous- (-no email-)
😞 Since I first signed up with Uniserve their service has been nothing but trouble.
* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles
I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles
I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
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-anonymous- (-no email-)
😠 Very poor customer service and unreasonable prices, I am switching to godaddy