Uniserve review

12 user reviews, 0 support responses, 0 testimonials, 3 products, 0 promotions, 4 social accounts, 1357 hosted, Alexa #377126, listed 2009 (#12243)

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
My business e-mails are bouncing back constantly.
I'm trying to move, but their website and c-panel are down.
No e-mail, No website, No way to get out.
8 years ago, they were great.
Last couple years have been awful.
Time Hosted: over 3 years
Global rating
As a web designer, my client came to me with this company already in place. Let me tell you, this company is the worst company I have ever experienced. The service is the worst, not bad.. the worst! The system is down regularly, (now in fact), the system status page is wrong saying it's up when it's actually down (lies). They don't call people back, and I can't access my clients site backend. Atrocious!!!
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
absolutely horrible customer service
I've been a uniserve customer for a number of years, when I added a new domain to my account, all hell broke loose. It's been over 10 days now without any email, I've called them everyday, tried to get through to a manager,... nothing,... they just keep telling me that there is "an open ticket". That's great, but NOTHING ever happens. It's extremely insulting, I'm moving my sites elsewhere
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Listed and verified since 2009
uniserve.com logo

Overview

Services: Web HostingTelecom | Redirected from intergate.net

About Uniserve

Uniserve Communications Corporation (founded in 1988 and brand by beyondmediasolutions.com) provides Internet access and related communications services primarily in Canada.

It offers integrated voice and data services over multiple Internet protocol networks, including cable, asymmetric digital subscriber line, and wireless broadband.
The company's products and services comprise high speed, dialup, and wholesale Internet; long distance calling; Web site hosting; domain registration; fax to email; and server colocation services.
As of July 23, 2007, Uniserve Communications delivered voice and data communications services directly or through wholesale partnerships to approximately 250,000 small business and retail consumers in the United States and Canada.

We are an independent company, and we take pride in giving you the most personalized service possible.

Web hosting
Phones, long distance
Email
Domain registration
High speed internet
Data centre & co-location
Fibre optic connectivity
Bonded “Neverfail” broadband
Hosted PBX
Managed IT services for proactive system monitoring
Cloud computing
Data backup, storage & redundancy
Building and site security via remote IP video monitoring and analytics.

Using also uniserveteam.com domain name.

Source: https://www.uniserve.com/about-uniserve/

Special pages


uniserve.com screenshot
Website research for Uniserve on February 29, 2020 by WebHostingTop

Uniserve Promotions

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PlansUniserve Website Products

Managed - Linux Keep mouse
over features!
PriceDisk space Transfer UpdatedRAM /
Dedicated IPs
SBS 5featuresPayment Methods : Credit / Debit / Prepaid Cards
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 4000 MB
CPU : 1 CPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0

High-Speed Internet 30 MBPS
Virtual Server Bandwidth 10 MBPS Upload
Managed Firewall
Anti-Virus
Local Support
Managed System Patching
Managed Backup & Reporting
Vulnerability Scanning & Reporting
Plan URL : https://enterprise.uniserve.com/small-business-solutions/
CAD 45.00/mo.100 GBunmetered 4 GB
SBS 10featuresPayment Methods : Credit / Debit / Prepaid Cards
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 8000 MB
CPU : 2 CPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0

High-Speed Internet 75 MBPS
Virtual Server Bandwidth 20 MBPS Upload
Managed Firewall
Anti-Virus
Local Support
Managed System Patching
Managed Backup & Reporting
Vulnerability Scanning & Reporting
Plan URL : https://enterprise.uniserve.com/small-business-solutions/
CAD 60.00/mo.250 GBunmetered 8 GB
SBS 20featuresPayment Methods : Credit / Debit / Prepaid Cards
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
RAM : 16000 MB
CPU : 4 CPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IPs : 0

High-Speed Internet 150 MBPS
Virtual Server Bandwidth 30 MBPS Upload
Managed Firewall
Anti-Virus
Local Support
Managed System Patching
Managed Backup & Reporting
Vulnerability Scanning & Reporting
Plan URL : https://enterprise.uniserve.com/small-business-solutions/
CAD 70.00/mo.500 GBunmetered 16 GB

Contact information is managed by uniserve.com representatives info@u..., webmaster@u..., admin@u..., support@u..., contact@u..., customercare@u... [login]
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Web stats

Targeting: Canada
Details for https://www.uniserve.com/
Website DNS: domains2.uniserve.com => 216.113.192.6 ( Vancouver ) / Uniserve On Line - uniserveteam.com
domains1.uniserve.com => 216.113.192.5 ( Vancouver ) / Uniserve On Line - uniserveteam.com
MX::mx0.uniserve.com => 216.113.192.36 ( Vancouver ) / Uniserve On Line - uniserveteam.com
Server Software: nginx/1.14.0 (Ubuntu)
Website IP: 216.113.193.137
IP Location Country/State/City: Canada / British columbia / Vancouver - see top providers in Canada, Colombie-britannique
ISP Name / ISP URL: Uniserve On Line / uniserveteam.com

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Uniserve Social Networks

https://www.linkedin.com/company/uniserve-communications
Uniserve Communications (established 1988) is a Public Company entity having 2429 followers on LinkedIn and 51-200 employees, industry Internet.
Uniserve Blog Blog added on October, 2015, with total 72 articles, Language en-US. See recent blogs summary posts:
- Why Is An IT Strategy So Important? - IT is no longer considered as a support function but as a foundation on which a successful business is built. Executing and developing a clear and strategic IT plan can play a major role to help you ...
- Tech Tips For Small Businesses - In the end, it doesn't have to be a massive restructuring of the way you operate the business. Small steps can make a big difference. Don't let your software and equipment age, invest wisely, and ...
- New Apple Products Coming Soon: What To Expect - The last quarter of 2020 would be good for Apple product fans. We have heard a lot of news that a brand-new model of the iPhone is coming out, and other new Apple products are about to be announced ...

Domains trend


Uniserve Domain trend

ReviewsUniserve Customer Ratings

The quick stats of Uniserve profile shows a note average of 1.8 out of 10, counting 12 opinions. (few listed on the top of the page)
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How much is 4 + 3 ? Respond with 7
 
(1 = 8.33%)
(2 = 16.67%)
(9 = 75.00%)
-anonymous- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Appallingly poor web hosting service.

Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.

Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.

They charged $170 to reboot a backup of the site.

Moving everything to another hosting/domain solution.

Ray (ray@p...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Overcharged
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
Scott Dewson (scottdewson@l...)
Time Hosted: under 1 month
Global rating
Signed up with them. Took a couple days to receive modem in mail. Got everything connected but no internet access. 2verytime I called, I was told - would be contacted in 24 hours. Never received a call back. That was up to me. Problem escalated to different dept for resolution. Got home on Friday and it was working. Next day, no service. Won't be resolved now until at least Monday.

Friendly people but not very helpful.
Sonic (riedBone@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
unorganized and now undeservingly raise cost $3
I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem [read more...]
Graeme (dgct@e...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Slow processing of order and deceit
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.

We contacted Uniserve and was told that it would take 24/48 hours to check the line.

Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.

Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.

Asked for a case file so that I could persue with Telus...not given one.

Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.

Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...

Said they would phone me back twice and never did.

Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
-anonymous- (princej@i...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
This is the worst for customer service. They are not even able to connect email, so I wouldn't trust them to do anything else. Their staff is nice but clueless. They could care less about customer satisfaction, but are quick to bill and try to get money.

I HATE THEM.
Nick Greco (greco@i...) / tritechgroup.com
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Recenctly had new web site designed, and when it was time to upload was unable becasue current server does not support PHP, emailed support a couple of time, and recieved confirm that message was recieved, however noone ever bothered to call me tried again over week with same results following week contacted them directly and support person had suggested that customer service would ignore message and only looking at billing issue, and provided another email addres for support issues, of course sent my message to uniserve and a week has gone by and still waiting

Will obviously look for another provider, I have been with unserve/interlog for at least 10 years

-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Since I first signed up with Uniserve their service has been nothing but trouble.

* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles

I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very poor customer service and unreasonable prices, I am switching to godaddy

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