Uniserve negative review #52430 by -anonymous- on Dec 2020
Uniserve got a negative review on
Suite 330 – 333 Terminal Ave
Vancouver , BC v6a 4c1 CA
☎ Phone 604.664.8999
☎ Phone 1.855.783.6999
📧 customercare@u...-anonymous- ( -hidden- )
I agree with the web designer who posted a review here on Nov 30, 2019
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their upgrade served no value to my clients website. Until then, because of the outdated PHP, my clients site is at risk of breakdown or getting hacked, all because their servers and PHP settings were poorly done.
I am also a web designer and a client came to me to update his old website that UniServe hosts.
I installed and built the client a WordPress website. As part of ensuring stability with the CMS website I had to change the PHP version for the hosting account. This is where everything UniServe went for a dump.
I could not change the PHP version, because their server settings for their Apache / PHP was all screwed up. From here things got worst.
The issue is still not fixed and at the time of this review, it has already been 2 weeks. From the support responses, they are taking their sweet time, and seems to be avoiding the issue, dragging this matter even further.
Then, at their last response, they said they are doing upgrades in January. What was really annoying was the time I spent hassling with poor support for 2 weeks before being told of a pending upgrade.
I will surely return here if their upgrade served no value to my clients website. Until then, because of the outdated PHP, my clients site is at risk of breakdown or getting hacked, all because their servers and PHP settings were poorly done.
62 out of 64 users found this review to be helpful!