Exact Hosting Review 2026. Is exacthosting.com good web hosting in Canada?
20 user reviews; 0 support responses; 0 testimonials; 29 products, 0 promotions, 3 social accounts, Semrush #1098980; 📆 listed 2019 (#27742)96 Mowat Ave
Toronto , ON m6k 3m1 CA
☎ Phone 1.844.818.1150
☎ Phone 1.434.951.7900
📧 help@e...Website language(s): en-CA
👪 Most Recent Customer Reviews
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-anonymous- (acctunl@s...) / acctunlimited.net
😠 This company is just a money grab and offers nothing that was originally promised when I had my website designed and launched. I am paying $50 per month and they have not provided any automatic updates, newsletters or insured the Amelia booking software link is working. It took 8 days to respond to a privacy update request to enable text messaging to my VOIP. They are unable to update this and suggested I contact a developer.
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-anonymous- (floyd4017@y...) / pomdrugtestingservices.com
😠 The worst company ever!!!!. Email server has been down today since 10:30am New York time til now 2:21pm with no ETA when it will be back up!!! Stay away from this company.
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-anonymous- (-no email-)
😠 Avoid! Unresponsive customer service. No technical support. Problematic IP Address blockage from their server that they never permanently resolve. Disruptive for businesses!
MORE REVIEWS
📄 Editorial Review
🔃 Exact Hosting is part of Tucows(3*) 🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: atlashosting.com pixeno.com fastwebsites.com hostissimus.com onrahost.com onehost.com clickhost.net clickhost.com flighthost.com radiumhosting.com internetplanners.com oneworldhosting.com qualityhostonline.com sitedarthosting.com
⇔ Redirected domains: islandhosting.com
ExactHosting, active for more than a decade, positions itself as a provider of affordable yet premium hosting services. Their offerings cover shared web hosting, WordPress hosting, managed WordPress, site builder solutions, and email hosting. All plans are powered by SSD storage, come with free SSL certificates, and are managed via cPanel, ensuring ease of use and industry-standard functionality.
While the company promotes strong value, some of its services and pricing structures feel outdated, with little change in features or technology over the past five years. Customers benefit from free website migration, enhanced email options, and a large library of one-click installations, but the overall product lineup lacks innovation compared to competitors.
💰 Price & Cost
ExactHosting provides five shared hosting tiers: Small ($10/month) with 5GB storage and support for one website, up to XX-Large ($50/month) offering 80GB storage, 200GB bandwidth, 50 email accounts, and support for five websites. These packages scale storage, bandwidth, and databases but remain fairly modest compared to current industry standards.
WordPress-optimized hosting starts at $15/month, with managed WordPress beginning at $30/month. Site Builder plans are offered from $10/month, designed for quick website setup using drag-and-drop templates.
Although Exact Hosting advertises competitive rates, domain registrations are significantly more expensive than average. A 30-day money-back guarantee is mentioned for shared hosting, but their refund policy elsewhere is contradictory, stating that most services are strictly non-refundable. This inconsistency may raise concerns for cautious buyers.
⌛ Reliability
The provider promotes SSD-based infrastructure and secure setups, yet there is no clearly stated uptime guarantee across their hosting services. Some references mention 99.9%, but it is not prominently supported by an SLA. This lack of transparency can make the service less appealing for mission-critical projects.
✍️ Customer Support
Support is offered by phone and email during business hours (Monday–Friday, 8am to 8pm ET). While the availability window covers most working hours, it does not extend to true 24/7 support, which many hosting providers now consider standard. Clients can reach trained staff by calling 1.844.818.1150 or using the support email channel.
🔨 Control Panel
All hosting services are managed through cPanel, known for its user-friendly interface and robust feature set. Customers can handle domains, email, databases, backups, and applications with ease. The inclusion of Softaculous one-click installer allows quick deployment of CMS platforms such as WordPress, Joomla, and Drupal.
🎯 Conclusion
ExactHosting offers simple, entry-level hosting services with reliable SSD infrastructure, free SSL, cPanel management, and accessible support. However, their pricing is high compared to features delivered, domain costs are above industry norms, and the lack of a consistent uptime guarantee or clear refund policy weakens overall trust.This provider may be suitable for individuals or small businesses that value straightforward hosting with phone support and are not heavily dependent on cutting-edge performance or modern scalability. For more advanced users seeking enterprise features or flexible refund policies, competitors may provide better options.
ExactHosting lacks some of the basic elements that typically inspire customer trust. The company has no BBB profile, no active Twitter account, and not even an "About Us" page on its website. According to LinkedIn, it has between 2 and 10 employees, which further suggests a very limited operation.
Although ExactHosting was once used to consolidate several smaller hosting businesses under the Tucows brand, it now appears to be in a dormant stage, showing little visible activity or development.
📢 Special pages
Website research for Exact Hosting on August 26, 2025 by WebHostingTop
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📊 Web stats
| ⚑ Targeting: | Canada, United States |
| 📂 Details for https://exacthosting.com/ | |
|---|---|
| 📥 Website DNS: | MX::mx.exacthosting.com.cust.b.hostedemail.com => 64.98.38.4 ( Toronto ) / Tucows.com Co. ns2.tucows.com => 64.98.148.121 ( Starkville ) / Ting Fiber Inc. - ting.com ns1.tucows.com => 216.40.47.233 ( Toronto ) / Tucows.com Co. ns3.tucows.com => 216.40.47.234 ( Toronto ) / Tucows.com Co. |
| 📌 Website IP: | 96.30.2.20 |
| 📍 IP localization: | United States, Michigan, Lansing - see top providers in United States, Michigan |
| 🔗 ISP Name, URL: | Liquid Web L.L.C, liquidweb.com |
✅ Customer testimonials
There are no customer testimonials listed yet.
📋 Exact Hosting News / Press release
There are no news written in en language
📣 Exact Hosting Social Networks
No official account on Twitter yet
No official Blog yet
Reviews👪 Exact Hosting Customer Ratings
The quick stats of Exact Hosting profile shows a note average of 2.4 out of 10, counting 20 opinions. (few listed on the top of the page)
| (2 = 10.00%) | |
|---|---|
| (1 = 5.00%) | |
| (1 = 5.00%) | |
| (16 = 80.00%) |
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MAC (-hidden-) / hisnameisjesus.org
😠 No communication from Exact Hosting outside of generic e-mails!
I just sent the e-mail (below) to Exact Hosting last night and, this morning, I received this reply from them:
This ticket has been closed and cannot be reopened
29/09/2023 20:47
This is the e-mail I sent them last night via their e-mail contact address, the e-mail they closed in less than 24 hours:
Hello,
Somehow, I don't seem to understand the ways and means of contacting Exact, so I'm going to try via e-mail. I have been asked to share my experience with Exact Hosting. I am doing so within this response.
I'll start with a few questions:
1. I just opened a new Domain (seekjesus2day.live). When I try to install Exacts Web Builder, the program won't let me use my new domain name (says it's already taken). My guess is, I should have begun the builder purchase first, and then added the Domain name. I just paid out money for this, plus purchased an SSL Certificate for this new site. What must I do?
2. Upon purchasing the SSL Certificate for my new Domain, I get lost [read more...]
I just sent the e-mail (below) to Exact Hosting last night and, this morning, I received this reply from them:
This ticket has been closed and cannot be reopened
29/09/2023 20:47
This is the e-mail I sent them last night via their e-mail contact address, the e-mail they closed in less than 24 hours:
Hello,
Somehow, I don't seem to understand the ways and means of contacting Exact, so I'm going to try via e-mail. I have been asked to share my experience with Exact Hosting. I am doing so within this response.
I'll start with a few questions:
1. I just opened a new Domain (seekjesus2day.live). When I try to install Exacts Web Builder, the program won't let me use my new domain name (says it's already taken). My guess is, I should have begun the builder purchase first, and then added the Domain name. I just paid out money for this, plus purchased an SSL Certificate for this new site. What must I do?
2. Upon purchasing the SSL Certificate for my new Domain, I get lost [read more...]
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-anonymous- (-hidden-) / theauxies.com
😠 I received an email from them stating that my website at members.webs.com was bought over by exact hosting and that I was to take no action as it would be a straightforward transfer. Well my site has disappeared and despite several emails to find out what happened I have had no response. I had recently renewed my subscription with the previous company back in May and there was no information from them regarding a takeover. An absolute disgrace of a so called company. Stay clear of them if you can.
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-anonymous- (-hidden-)
😠 This is a totally unscrupulous company trying to force services on me after my previous provider went out of business. I informed them clearly that I'm not interested in their service. They are very difficult to get a message to. I see from other reviews here they should be avoided like the plague.
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-anonymous- (doug@d...) / dougwhitinglaw.com
😠 The previous company did a wonderful job. After Exact Hosting bought them out, I have had computer nightmare after computer nightmare. I believe they may have only three techs to address your problems via telephone. Two of them are incompetent, one of the is good. Stay away from these clowns! I, too, had problems when they "migrated" my account (whatever that means).
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-anonymous- (xmaslightsrus@g...) / ryangould.rocks
😠 this crappy exact hosting bought out OneWorldHosting, which I have had web hosting with for like 10 years. As soon as they took over everything went to Sh!t!! Every damn day I have to click a link to unblock my IP address with them. It took days to figure it out, no out of banker hours help. They totall suck, now I am in a nightmare trying to get my two domains over to a new host that has 24 hour support.
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-anonymous- (-no email-)
😠 Absolutely horrible experience. My site crashed; they were no help whatsoever. The old host got bought out and these guys took over. Had I known the experience would have led the demise of my blog, I would have moved before they transitioned. Years of work GONE. Do not use this company.
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-anonymous- (-hidden-)
😠 Garbage.
They started a data center migration and their entire clown show has been down for over 48 hours. All our web and business email up in smoke.
We didn't choose these people. Our old registrar got bought out. If they ever come back online we'll be moving asap.
They started a data center migration and their entire clown show has been down for over 48 hours. All our web and business email up in smoke.
We didn't choose these people. Our old registrar got bought out. If they ever come back online we'll be moving asap.
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-anonymous- (-hidden-) / palmbeachdns.com
😠 Exact bought out my previous provider, over 300 hosted accounts, support was non-existent, they then chose to migrate my accounts to a "new" server. This "new" server was obviously not new and had a horrible IP reputation, causing virtually all emails to be rejected because of block lists..this went on ofr over 2 weeks and was never resolved, until I moved my accounts elsewhere.. WORST support on the planet, with responses taking upwards of 3 day, if you were lucky enough to even get a response. Support techs were also not honest, one told me she had requested a domain be unblocked 2 days before I even requested it...STAY AWAY FROM EXACT HOSTING!
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-anonymous- (-hidden-) / weddingengraving.ca
😠 My account was moved to exact hosting from bulk register for no apparent reason with no option to do anything other than accept the migration early in the 2020 pandemic. They lost my web sites during the transfer and told me that it was too bad, they could not find them when I opened a ticket. Their online domain management systems are days if not weeks slow in updating everything with the exception of billing. they bill very well and at a premium. I have worked in IT since the 1990's and I have honestly not had such a bad experience with a vendor ever. I, and all of my clients will never use a Tucows Inc product again.
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-anonymous- (-no email-)
😠 Terrible. One day my registrar became exact hosting without my consent. On one website that they hosted, all business emails vanished. On another they were just the registrar, the SSL certificates are corrupt and everything including emails and website went away. Support is like dealing with the mafia.
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-anonymous- (-no email-)
😠 They are not helpful at all. I always have issues trying to login into my site. I am going to start looking at different options.
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-anonymous- (-hidden-) / dubois.com
😠 This company apparently bought enom. I was promised around-the-clock support. Now, I get no support. I also pay a lot more than I would pay other providers.
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-anonymous- (-hidden-)
😠 Similar problems as first reviewer. Exact bought 5 Dollar Hosting and destroyed it as well. Prices went WAY up and service went WAY down. Tech support that's only available Monday-Friday 8am-8pm - really?? I too have been having an email issue with one of my domains and the support is haphazard with no plan or communication. Now their answer is to use MailChimp. Nope, but I'll take my domains to a company that wants the business.
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r@cmss.com (r@c...) / cmss.com
😞 Find another proivider unless you only want minimal webmail.
Exact bought Atlas Hosting and has completely destroyed the quality of service!
I had an email problem on Friday afternoon and they disappeared for the weekend leaving my business email screwed-up.
This is a BUSINESS and the limit me to a tiny number of emails per day and are arrogant on the verge of abusive when I complain!
Exact bought Atlas Hosting and has completely destroyed the quality of service!
I had an email problem on Friday afternoon and they disappeared for the weekend leaving my business email screwed-up.
This is a BUSINESS and the limit me to a tiny number of emails per day and are arrogant on the verge of abusive when I complain!
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Josua (sfcxo3@g...) / carbandpromo.com
😁 ClickHOST is awesome!
Love ClickHOST. Great service, always willing to take care of the costumer. Great tech support, very friendly and willing to work with you. Hope to see them grow to be a bigger company. [import from clickhost.net]
Love ClickHOST. Great service, always willing to take care of the costumer. Great tech support, very friendly and willing to work with you. Hope to see them grow to be a bigger company. [import from clickhost.net]
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D Edwards (sreynolds1@r...)
😁 We'd recommend ClickHost to anyone in Canada or elsewhere who was looking for reliable hosting for their site with some very friendly and helpful support.
You can find cheaper hosting companies, but you get what you pay for.
We've been with them for over 3 years now and we're VERY satisfied. [import from clickhost.net]
You can find cheaper hosting companies, but you get what you pay for.
We've been with them for over 3 years now and we're VERY satisfied. [import from clickhost.net]
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David Lewis (amllr@m...)
😃 (Currently using The One plan)
Great Canadian hosting provider. Fast response times (often under 5 minutes), and really helpful techs. While the transition to new servers was a bit bumpy, I've had no problems since.
The plans are getting better every month (more space/bandwidth) too! I've referred lots of my friends. [import from clickhost.net]
Great Canadian hosting provider. Fast response times (often under 5 minutes), and really helpful techs. While the transition to new servers was a bit bumpy, I've had no problems since.
The plans are getting better every month (more space/bandwidth) too! I've referred lots of my friends. [import from clickhost.net]