Canaca Review 2026. Is canaca.com good web hosting in Canada?

19 user reviews; 0 support responses; 0 testimonials; 11 products, 0 promotions, 1 social account, Semrush #4419110; 📆 listed 2005 (#418)
Canaca
11 Steinway Blv., Unit 6
Etobicoke , ON L4X 2Z3
CA
☎ Phone +1 866 228 8249

Website language(s): en-CA
🏆 Semrush Rating new 4,419,110 👤 User Rating 🙌 Average 1.1 out of 10
👉 Total reviews: 19
👍 Recommended by: 0
👎 Opposed: 19
🤝 Official responses: 0

💰 Price Range $ 9.95 - $ 249.95⏰ Support 24x7
💳 Payment Options Credit / Debit / Prepaid Cards, PayPal
🏆 SEO MOZ Authority 30/50🔗 Links 92,506
Profile completion status:
Things done
Company descriptions is fine
Company address location is complete
Company phone/fax is added
"About page" URL or "Contact page" URLs are added
Forum, Blog/Announcements, Knowledgebase or FAQ URLs are added
Products (plans) are added, but some are not updated from over 2 years
Note: Add a promotion or coupon

Things to do
Twitter and Facebook accounts are missing
86%

👪 Most Recent Customer Reviews

📅
-anonymous- (-hidden-) / tanzaniabirds.net
⏳ Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
😠 I was a Canaca customer for more than 15 years and was happy with the service they provided when I occasionally needed it. Beginning 3 months ago the site was down periodically and then 2 weeks ago fully. I exchanged over 20 emails with their technical staff and they were dismissive of the problem telling me it was not a Canaca issue, rather my ISP or a cache issue. But then people who depend on my site began to ask where it had gone. I've now switched the website and domain to another host and the site is functioning normally. Be forewarned.
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Wayne (-hidden-) / hometechcom.ca
⏳ Time Hosted: over 3 years
Global rating
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😠 worst service i have ever seen
I have had multple sites with canaca for years, i should have gotten away from them years ago, but it seemed like it was always a bad time to get it done. They keep screwing up on renewals, my website and email are down yet again, even though i have been fighting through support to get a copy of my receipt for the account they sent a previous email saying was paid, invoice to follow. Yet support is impossible to get ahold of, even emergency support is not answered. As soon as i am back online they are done hosting anything i have to do with. Will never deal with them again!!!! Can't give them a low enough rating as far as i am concerned.
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-anonymous- (-no email-)
⏳ Time Hosted: 2 to 3 years
Global rating
Features
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😠 The website that was hosted with this company had been hacked twice. It got to the point where I had to cancel my account and they would not give a refund. They are not good at cyber security and their ethics are questionable.
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📄 Overview

(1*) 🔧 Services: Web HostingDomain Registration Own datacenter
⇔ Redirected from canaca.ca

📜 About Canaca

Canaca-Com Inc., founded in Toronto on April 21st, 1998, has built a reputation over the past 12 years as an experienced, friendly, and reliable web hosting provider. In an industry where customers have numerous options, Canaca stands out for its focus on the customer's needs and satisfaction.

With over a decade of experience in offering hosting services, Canaca has demonstrated its longevity, expertise, and commitment to its global client base. Unlike many competitors, Canaca prioritizes uptime, investing heavily in hardware and facilities to ensure servers are operational 24/7, backed by a 99.9% uptime guarantee. Their high network capacity, supported by multiple Tier 1 telecom providers like Cogent, Tinet, and TorIX, ensures fast and reliable connectivity with 22Gbps of transit.

Canaca's network operates well below capacity, with average transfer times far below industry standards, guaranteeing clients swift access to their hosted servers and applications. In terms of electrical power, Canaca employs individual UPS backups, ensuring resilience against failures, and boasts a total capacity of over 1500 AMPS with full generator backup.

In terms of bandwidth providers, Canaca currently maintains connections with leading providers like Cogent, Tinet, and TorIX, each offering 10Gbps connections. These partnerships ensure robust connectivity and global reach, essential for meeting the diverse needs of Canaca's clientele.

Looking ahead, Canaca aims to enhance its TorIX connection from 2Gbps to 10Gbps by year-end, further bolstering its network capacity and ensuring seamless service delivery to its growing customer base.

Canaca offers a range of addons to enhance your hosting experience:

cPanel License: Access the industry-leading control panel with rich features and reliable support since 1997. Make cPanel & WHM your hosting platform for just $14.95 per month.
SSL Certificate: Ensure security for your online business with a Secure Sockets Layer (SSL) certificate, providing peace of mind to your customers. Get it for $49.95 per year.
Dedicated IP: Whether for business or personal use, enjoy a static IP at no extra charge. Need more than one? Contact our sales team for packages and pricing. Your first static IP is free.
Operating Systems: Choose from Linux operating systems including Centos 7, Ubuntu 16.04 LTS, and Fedora 27. Need a custom installation? Contact us for further options.
With Canaca's dedicated server features, you get 24/7 worry-free monitoring and the latest hardware for exceptional reliability. What you see is what you pay, with no hidden fees or long-term contracts. Contact us today to find the best solution tailored to your needs.

📢 Special pages


Website research for Canaca on May 6, 2024 by WebHostingTop

🎁 Canaca Promotions

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Plans📤 Canaca Website Products

🔧 Shared - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🆓 Free domain /
🔌 Allowed
PLAN 1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1

SSD Hosting Features

Host Unlimited Sites
Gallery Photo Album Management
Unlimited Autoresponders
Unlimited Email Accounts
Static IP Included
Unlimited Mail Forwarders
PostNuke
Smtp & Pop3 Included
Webmail
Spam Protection
Mailing [...]
🔗 Plan URL : http://www.canaca.com/ssd_hosting_usd.html
$9.95/mo.10 GB SSD500 GB 1 / unlimited
PLAN 2 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1
🔗 Plan URL : http://www.canaca.com/ssd_hosting_usd.html
$13.95/mo.20 GB SSD600 GB 1 / unlimited
PLAN 3 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔌 Hosted domains : Unlimited
🆓 Free domains : 1
📌 Dedicated IPs : 1
🔗 Plan URL : http://www.canaca.com/ssd_hosting_usd.html
$17.95/mo.40 GB SSD800 GB 1 / unlimited
🔧 Dedicated - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
PLAN 1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 16000 MB
💪 CPU : Threadripper 1900X 8-Core /16 Threads 3.8 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1

Hosting Infrastructure

AMD RYZEN Threadripper
SAMSUNG SSD's
WD Hard Disk Drive
DDR4 SDRAM
1 Gbps Ports - optional
Free Static IP

When you sign up with our dedicated server and get 24/7 worry free monitoring. We always have the latest [...]
🔗 Plan URL : http://www.canaca.com/dedicated_servers_usd.html
$149.95/mo.4000 GB15 TB 16 GB / 1
PLAN 2 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 32000 MB
💪 CPU : Threadripper 1900X 8-Core /16 Threads 3.8 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1
🔗 Plan URL : http://www.canaca.com/dedicated_servers_usd.html
$199.95/mo.4000 GB15 TB 32 GB / 1
PLAN 3 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 64000 MB
💪 CPU : Threadripper 1950X 16-Core /32 Threads 3.4 GHz
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 1
🔗 Plan URL : http://www.canaca.com/dedicated_servers_usd.html
$249.95/mo.10000 GB15 TB 64 GB / 1
🔧 VPS - 💻 Linux Keep mouse
over features!
💰Price💿 Disk space 📶 Transfer 📆 Updated🔋 RAM /
📌 Dedicated IPs
PLAN 1 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 2000 MB
💪 CPU : 2 CPU
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0

cPanel License
The web hosting industry's most reliable control panel since 1997 and with first-class support and rich feature set, it's easy to see why customers make cPanel & WHM their hosting platform of choice.
$14.95 per month

SSL [...]
🔗 Plan URL : http://www.canaca.com/vps_hosting_usd.html
$39.95/mo.35 GBunmetered 2 GB / 0
PLAN 2 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 4000 MB
💪 CPU : 2 CPU
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0
🔗 Plan URL : http://www.canaca.com/vps_hosting_usd.html
$56.95/mo.60 GBunmetered 4 GB / 0
PLAN 3 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 6000 MB
💪 CPU : 4 CPU
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0
🔗 Plan URL : http://www.canaca.com/vps_hosting_usd.html
$79.95/mo.90 GBunmetered 6 GB / 0
PLAN 4 features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
🔨 Control Panel : CPanel
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
🔋 RAM : 8000 MB
💪 CPU : 4 CPU
🔌 Hosted domains : Unlimited
🆓 Free domains : 0
📌 Dedicated IPs : 0
🔗 Plan URL : http://www.canaca.com/vps_hosting_usd.html
$99.95/mo.120 GBunmetered 8 GB / 0
🔧 Domains Keep mouse
over features!
💰Price 📆 Updated
.com features💳 Payment Methods : Credit / Debit / Prepaid Cards, PayPal
✍️ Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

.net $9.95 / year

.org $9.95 / year

.biz $9.95 / year

.info $9.95 / year

.ca $9.95 / year

Register a new domain name for just $9.95 for the first year. Renew your domain for $20.00 or thereafter.
🔗 Plan URL : http://www.canaca.com/domain_names_usd.html
$9.95/yr.

Contact information is managed by canaca.com representatives paul@c..., sandro@c..., les@c..., info@c..., webmaster@c..., admin@c..., support@c..., sales@c..., contact@c... [login]

Claim this business

📊 Web stats

Targeting: Canada
📂 Details for http://www.canaca.com/
📥 Website DNS: MX::filter.canaca.com => 66.49.254.25 ( Mississauga ) / Canaca-com Inc.
ns.canaca.net => 66.49.194.253 ( Toronto ) / Canaca-com Inc.
ns2.canaca.net => 66.49.254.254 ( Mississauga ) / Canaca-com Inc.
🔨 Server Software: Apache
📌 Website IP: 66.49.254.5
📍 IP localization: Canada, Ontario, Mississauga - see top providers in Canada, Ontario
🔗 ISP Name, URL: Canaca-com Inc., canaca.com

✅ Customer testimonials

There are no customer testimonials listed yet.

📋 Canaca News / Press release

There are no news written in en language

📣 Canaca Social Networks

No official account on Linkedin yet
No official Blog yet

Reviews👪 Canaca Customer Ratings

The quick stats of Canaca profile shows a note average of 1.1 out of 10, counting 19 opinions. (few listed on the top of the page)
📅
Andrew (andrewn@a...)
⏳ Time Hosted: over 3 years
Global rating
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😠 Should be bankrupt by now
For the number of negative reviews out there (found plenty on screwyoucanaca.com) I'm surprised these crooks are still in business. They simply do not answer their emails and there is no phone number that leads to a human being. They're just sitting back raking in money offering no service besides "sales."

How anyone finds these monkeys is beyond me. People googling "Biggest crooks in web hosting"? These guys would definitely be #1.

RUN AWAY.

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Geoff (webhost@g...) / gedsbot.com
⏳ Time Hosted: over 3 years
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😠 Canada Review: ABSOLUTELY do NOT use this company
Absolutely horrible. Their customer service is lazy and doesn't want to help you with any request. Getting anything out of them is a frustrating ordeal, that takes weeks.

Phone service is non-existent. If you are thinking of using this service, try to call them first, and see for yourself.

They don't keep their servers patched/updated, and that led to our account being hacked through a CPANEL vulnerability (the patch was available 2 years ago) and set up as a phishing site.

I had 7 clients on their service. In the past year, I have moved 6 clients off to other hosts and am about to move the last one shortly.

Try NetFirms.ca instead.
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Mark Papamarcos (papamarcos@y...) / papamarcos.com
⏳ Time Hosted: over 3 years
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😠 I have been hosting a small family website with email forwarding for several years at canaca. The primary purpose of the site has been portable personal email forwarding.

For the most part, I have had few complaints. The pricing is similar to other sites, and I don't use enough features to really care about how current they are.

However, for the past 2 weeks, I've been having a lot of problems with email forwarding as one of the other sites on my shared server is apparently sending spam and it has been blacklisted by many internet sites, including my cable internet provider where my email forwards to.

I have been going back and forth with canaca technical support (which takes several hours, up to a day) to get email response. Generally I get an inadequate, un-detailed response, if anything. When I initially raised the issue they didn't even uncover the blacklisting!

I am now 3 days into another email blackout and have been asking repeatedly for a relocation of my [read more...]
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David L (david.gareth@g...)
⏳ Time Hosted: 1 to 2 years
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😠 I've been with these guys for over a year, hosting several low-traffic sites. There were two problems I was overlooking:

1. Negative-option billing
2. FTP connectivity. From at least three separate locations I constantly encountered hanging connections while using several ftp clients. I use other hosts at work and have never had this problem (but connecting to Canaca from work had the me poor results).

The site would go down here and there... short periods... fine. I understand this happens.

Then, I noticed my site was going down more and more. I subscribed to monitoring services and realised uptime was actually around the 90% mark, sometimes dipping into the 70s.

Customer support, after a long time, simply bounces back any downtime reports with "we checked and your site is working fine - please let

Stay away. Look at other review sites. They apparently try to charge credit cards again after . There are many complaints with the better business bureau about this. [read more...]
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-anonymous- (-no email-) / canaca.com
⏳ Time Hosted: over 3 years
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😠 Can't believe it, they did a major system change midweek during business hours. Took down our enitire email service for the whole day, no outgoing mail possible and ALL INCOMING CUSTOMER MAIL LOST!! Many calls and messagse before a reply and then they denied there was a problem. Would not put a technical person on the phone. Unbelieveable horrible experience for our company. Leaving these guys asap.
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temseducation (ibeduya@t...) / temseducation.com
⏳ Time Hosted: under 1 month
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😠 Pros:
-price is competetive
-vps hard drive space is very good
-upload/download speed is good

Cons:
-we are in our first month with Canaca, and the machine has already crashed over a dozen times
-takes anywhere from 1 to 6 hours for Canaca to manually reboot machine
-takes tech support to answer any other issues on average 24 hours.
-the mail server system did not work off the ground, took support 24 hours + to resolve the issue
-cPanel automated backups still do not work after sending support 3 emails
-they supposedly have an emergency phone back system, for example, server down, sql down, they have never once called us back.
just got an email saying their phone support is currently down **just like their servers**
-we are at the end of the first month, and the crashing issue has not yet been resolved
-once the server is back online, we will backup our data and migrate it to another host
📅
Joe (envision1@v...) / josephmolieri.com
⏳ Time Hosted: 1 to 2 years
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😠 Terrible customer service. Down time absolutely unacceptable especially the amount of time it takes to get back up.

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en kyoo (enkyoo@y...) / quintanar.net, quintanar.org
⏳ Time Hosted: over 3 years
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😠 When I first signed up with them in 2006, the rates were decent, the customer service was okay. I signed up for two years. Then in 2008 when I went to renew I wasn't really happy, but they offered me a pretty good deal to continue with them if I signed up for two more years. All the bad started to happen at the beginning of 2009, network down, customer service not responding. When I needed to renew one of my domains this year, they screwed up to where I almost lost one of my domains. They gave me ten days, TEN DAYS, of free hosting. Which they immediately forgot to give me. When my original date of renewal came up they shut me down, when I sent them the email explaining the ten free days, they turned me back on, only long enough to shut me down the next day because my credit card wouldn't go through for automatic renewal. I told them I wasn't going to renew with them. They turned me back on and I moved my domains and hosting that day. Stay away from Canaca, they were once a [read more...]
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Meaghan (meaghan.jc@g...)
⏳ Time Hosted: 1 to 2 years
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😠 I just had to comment on the horrible experience I had with Canaca. After shutting down my site for 8 months I tried to get my site up and running again. They got the site up quickly. My problem is that I can't login using my previous username & password and it has been 5 days since I originally contacted them about this problem. I have emailed their emergency email, called 3 times (press 1 for sales so you get a real person) and I finally got my welcome ( spelled 'wellcome' in the email!) today. You have to wait 12 hrs to get a response to your emergency request and up to 48 hrs for a normal response (according to the Sales Rep. and my experience). This 'Wellcome' letter was totally useless because the username & password still didn't work to log me into to the cpanel or for ftp. My business depends on having access to this site and I am soo angry and frustrated. I wish I could just cancel my service with them but I don't think they'll give me a refund (they said they [read more...]
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kathy (kalijuri@c...)
⏳ Time Hosted: 1 to 2 years
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😠 canaca.com sucks! plain and simple.

they are also THIEFS.

i left them almost 1 year ago to the day; had a block put on my bank card (bad idea since i have recently found out that doesn't work! thanks Sovereign Bank!) and recently was reviewing my bank statement and found that on 9/11/09 canaca.com stole funds from my bank account.

i am not a current customer of their's, yet somehow i was still in their 'automated payment system'.

which put my account into the negative which, to this date, has caused $55 in fees ($5 being added each day they continue to hold onto my money illegally), that canaca.com is responsible to pay for. so that is $100.26 PLUS $55 and counting.

in the meantime, however, i look like an ahole that puts her bank acct into a negative!

if they had not stolen money from me, i would still have a balance of $58!!!

and yes, they overcharged for the theft! as they did when i was a customer. you always have to get money back from them. [read more...]
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John Marshall (john@g...)
⏳ Time Hosted: 2 to 3 years
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😠 Tell them to answer their phone or emails. They have no idea what customer service is. They are never there.
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mir (mir323@y...)
⏳ Time Hosted: 6 mo. to 1 year
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😠 Warning!!! Warning!!! My account with them just got suspended. They said that I was overload their server. I had just two joomla installed and gallery whit some pictures. they are very BAD!
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nothappy (sy1732@y...)
⏳ Time Hosted: 2 to 3 years
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😠 1. bad support system
2. slow response
3. low technical knowledge
4. numerous technical problems with slow response
5. they never take responsibility for their problems.

Overall, a terrible experience .... do yourself a favor and look elsewhere.
📅
Darrell Smith (darrell@s...)
⏳ Time Hosted: over 3 years
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😠 1. they use negative option billing (which I believe is against Ontario Consumer Protection laws) and refuse to refund your money.
2. extremely difficult to get hold of a person to deal with your technical problems.
3. they have a tendency to only answer your emails from 12am to 2am, (even using their emergency email contact address!) so you have to go a whole day before they'll respond to your issues... and then if you have a followup question (see #4) you'll have to wait another day for their response.
4. very bad at answering the question you ask.
5. very bad at taking ANY responsibility for their own ignorance and/or incompetence... EVERY issue becomes a client caused problem.
6. their lack of communication and competence, when coupled with the technical troubles we've had, can easily lead one to conclude that they have a policy of vindictive ignorance... take the client's money, and then cause them grief.
📅
Jeff Houson (jeff2001@y...)
⏳ Time Hosted: 2 to 3 years
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😠 Can ONLY be contacted through email - no phone - you will NEVER talk to a real person. Make sure you read their contract very carefully. You will be charged another year of service if you do not cancel your account before the auto renew date. Even then, you will still get payment overdue emails all the time which might worry you that your credit rating might be affected. I had to cancel my email address due to the contant notices.
📅
Don McAuley (don_mcauley@y...)
⏳ Time Hosted: 1 to 2 years
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😠 Warning!!! This company uses negative-option billing. They will continue to use your credit card without authorization. They will refuse to refund any funds. Check their report with the Better Business Bureau.