Altumhost Review 2025. Is altumhost.eu good web hosting in Poland?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
⇔ Redirected domains: altumhost.at altumhost.de altumhost.uk altumhost.au altumhost.us altumhost.it prestahosting.pro prestahosting.pl
⇔ Redirected domains: smarthost.eu
🔃 This company is a reseller of Smart Host.pl
Altumhost is a 2025 "satellite" brand of Smarthost Sp. z o.o. (smarthost.pl), created as the next stage in a long-running evolution that began in 2001, launched Smarthost.eu in 2016, and now operates globally under the Altumhost name. They serve customers in 75 countries, localize the site (English plus German), and route several country TLDs (DE/AT/IT/US/UK) to regionalized versions.

A central differentiator is infrastructure control: they operate their own European data center (Poland) with redundant uplinks, IX connectivity, and a global anycast DNS footprint. The stack is decidedly cPanel-centric—Altumhost is an official, authorized cPanel partner, ranked #11 worldwide and #2 in Europe among specialist teams, with dozens of cPanel University certificates. They are also an official EURid (.EU) registrar, listing 11,000+ domains under management and 9,000+ customers.

Security, privacy, and compliance are prominent: GDPR alignment, data stored under EU law, daily backups with self-restore, an anti-exploit scanner that inspects uploaded files on the fly, and options like 2FA on accounts. Support is 24/7/365 with real engineers (explicitly "no chatbot"), answering live chat within seconds; phone and email are also available.

Product portfolio

• WordPress Hosting – LiteSpeed web server, PHP 8.4, caching, Redis, free SSL, DDoS protection, daily backups (1-click restore), SSH & WP-CLI, cPanel, an auto-installer, and safe agency access for external maintenance. (Plan reference: pro-advanced – €11.03/mo.)
• E-commerce Hosting – Tuned for PrestaShop, Magento, WooCommerce and custom carts; LiteSpeed + PHP 8.4, Redis for scale, 2FA, free SSL, anti-exploit, SSH, cPanel, and 24/7 support designed for peak traffic (e.g., Black Friday). (Plan reference: pro-expert – €16.58/mo.)
• Reseller Hosting – True account isolation (separate cPanel per client), white-label branding (own logo in cPanel), per-account resource limits, nightly backups with 7-day restore, anti-exploit scanning, EU servers in their own facility, and senior admin support via instant chat. (Example: Res-150-200 – €79/mo.)
• Business VPS / Managed servers – Fully configured hosting environments (cPanel, backups), managed by administrators. Optional server administration tiers (basic +€24.75; extended +€49.75) cover updates, monitoring, mail/web/DB setup, and backup policies.
• Software options – cPanel license tiers (Solo/Admin/Pro/Plus/Premier), LiteSpeed licenses (Site Owner Plus or Web Host Essential), JetBackup, Softaculous, per-account Redis, and CloudLinuxOS with CageFS/LVE. OS choices include AlmaLinux 8.x (recommended) and DB engines MySQL 8.4 or MariaDB 10.5/10.6/10.11.

💰 Price & Cost

Headline examples:

• WordPress (pro-advanced): €11.03/mo
• E-commerce (pro-expert): €16.58/mo
• Reseller (Res-150-200): €79/mo

Managed VPS/dedicated environments are built via a service order wizard, pricing add-ons for admin time, cPanel tier, LiteSpeed, JetBackup, Softaculous, and CloudLinuxOS.
Discounting: an automatic loyalty program reduces pricing by 2% per year, up to 10% after five years. New customers start earning 2% after the first renewal; the discount increases automatically each subsequent year.
Refunds / trials: no published money-back guarantee; instead, they highlight a 14-day free trial in the Terms of Service (try before paying).
Payments: online card (Visa via Autopay/Bluemedia), PayPal, and BLIK.

🏢 Data Center

All servers are in the European Union within their own server room in Poland; they explicitly state they do not colocate elsewhere. Network design includes BGP, multiple fiber links, and IX connectivity. DNS is delivered over a global anycast network to improve reachability and latency for international users.
Uptime: product pages promote 99.9% uptime for hosting (no separate SLA page beyond the claim).

✍️ Customer Support

Support is 24/7, with live chat answered in seconds and staffed by experienced administrators. Additional channels include phone and email. Documentation coverage extends through FAQs and service-specific guidance; reseller customers receive priority help from engineers able to handle advanced cPanel topics.

🔨 Control Panel

Management is standardized on cPanel across hosting servers (they "only use branded solutions"), with WHM for resellers. Tooling includes Softaculous (400+ apps), JetBackup (granular restores), LiteSpeed + LSCache, Redis, and CloudLinuxOS for tenant isolation and per-account resource governance.

🎯 Conclusion

Altumhost blends own-DC control in the EU, deep cPanel expertise, and 24/7 human support into a modern, performance-oriented platform. WordPress and e-commerce plans are well-specified (LiteSpeed, PHP 8.4, Redis, SSH/WP-CLI, daily backups), while resellers get true account separation, white-label branding, nightly backups, and rapid admin help. The loyalty discounts add long-term value, and payments are straightforward (card/PayPal/BLIK).

Realistic considerations: the published uptime is a 99.9% marketing claim without a standalone SLA page, and there’s no explicit money-back guarantee (relying instead on a 14-day trial). If you want EU-hosted, cPanel-first hosting with hands-on support and the option to scale from shared/reseller to managed VPS within one provider, Altumhost is a strong, up-to-date choice—especially for WordPress and busy storefronts that benefit from LiteSpeed + Redis and quick access to experienced admins.

📢 Special pages

• Contact us
• About us
• Terms of Service
• FAQ