Artera.net Review 2025. Is artera.net good web hosting in Switzerland?

📄 Editorial Review

🔃 Artera.net is part of Dominion Hosting Holding
(3*) 🔧 Services: Web HostingCloud
⇔ Redirected from artera.ch
Artera (est. 2002 by Sergio Ravera) operates as a Swiss-focused hosting and cloud brand under DHH Switzerland SA, with operations centered around Switzerland and a clear orientation toward professional customers (agencies, software houses, freelancers, and web companies). The service catalog is built more like an infrastructure provider than a budget shared host, with managed hosting layers, add-on services, and an emphasis on privacy and regulatory alignment (GDPR plus Swiss data-protection rules).

Their main lineup is split into four pillars: Hosting (managed web hosting), Reseller (multi-customer hosting for agencies), Cloud (virtual server and enterprise cloud variants), and Host/AI (infrastructure aimed at AI workloads). The practical result is a portfolio that covers standard website hosting, agency resale use cases, scalable virtual servers, and higher-end, dedicated-resource platforms.

The managed hosting side is structured around multiple "platform" tiers designed for different workloads, from smaller sites to higher-resource, performance-oriented deployments. The stack is positioned for modern PHP-based websites and CMS projects, with security tooling and operational controls that fit business sites, e-commerce, and multi-site environments.
Reseller plans are set up to host multiple customer sites under one umbrella, with resource-based plan tiers and the ability to allocate features per customer. This is a practical fit for agencies that want to standardize hosting for their clients without building their own infrastructure, while still retaining operational separation and management control.

On the cloud side, Artera covers standard virtual servers and expands into more "enterprise" formats, including VMware-based virtual data center concepts and dedicated-resource builds. For advanced use cases, they also reference GPU-backed options aimed at machine learning and computer vision workloads, alongside high-availability and redundancy themes.

Artera provides domain registration across a wide range of extensions (200+ TLDs), including transfers, DNS zone control, redirects, and renewal protections. A notable addition is an advanced "internet domain management" concept that goes beyond simple registration into managed DNS, privacy services, brand protection, and administrative/legal support options—positioned for customers who treat domains as business-critical assets.

Business add-ons and platforms

Beyond core hosting, Artera offers add-ons such as SSL certificates, Onlymail mailboxes, Storage & Backup, premium support options (including Full Prime Support), and network continuity tooling like IP Failover and Load Balancer. They also promote packaged platforms and managed environments such as Nextcloud and OnlyOffice, which align with collaboration and document workflows rather than classic "just hosting" bundles.
The website and service navigation support Italian, English, French, and German, which fits a Switzerland-centric operator that also works with nearby EU markets.

💰 Price & Cost

Artera’s core hosting, reseller, and cloud offerings are commonly structured around plan families and platform tiers, but pricing is not always presented as a simple public "checkout-style" list across the entire catalog. Where figures are shown clearly, they are typically aligned to annual billing and positioned as business services rather than entry-level commodity hosting.

OnlyOffice integration is one of the more transparent price points, with annual CHF/EUR figures shown by plan tier. Prices range from 48 CHF/EUR per year for smaller entry tiers up to 2,600–2,900 CHF/EUR per year for enterprise-grade tiers, depending on platform selection and included OnlyOffice edition/support level.

Enabled payment methods include bank transfer, credit card, and PayPal. There is no minimum contract duration, and the stated cancellation window is 60 days before the service expiry date.

Refund and money-back posture

A 30-day money-back offer is referenced as part of their commercial conditions (framed as a promotional guarantee). For domains, there is an explicit distinction: if a domain cannot be assigned for reasons not attributable to the provider, that does not automatically become a refundable event, as administrative procedure costs may be retained.

🏢 Data Center

Artera’s operational gravity is Switzerland, and they also reference broader hosting facility availability across Switzerland, Italy, Slovenia, Serbia, and Bulgaria, with backup-site variety across the same footprint. This setup supports regional redundancy strategies and gives options for customers with location or latency preferences.

Reliability and uptime commitments

Uptime commitments vary by service family. Managed hosting is positioned with an uptime figure reaching 99.95% on the hosting platform side, while enterprise-oriented offerings reference 99.90% uptime with a reimbursement approach tied to monthly fees when targets are not met. Their service-level approach also includes a downtime-credit mechanism in the SLA model.

✍️ Customer Support

Support is structured around a ticket-based helpdesk with a reserved customer area, plus email-driven workflows and access to a knowledge base. They also provide remote support via TeamViewer for cases where interactive troubleshooting is needed. For premium tiers, support is framed as higher-priority and more consultative, oriented toward continuity, optimization, and faster response handling.

Technical assistance is framed around infrastructure and service-layer support (hardware/software platform scope), while custom development and programming work is treated as out of scope unless covered by a specific managed agreement. This is consistent with a provider that operates as a managed infrastructure partner rather than a general-purpose dev shop.

🔨 Control Panel

For web hosting management, Artera uses cPanel on Linux-oriented stacks and Plesk on Windows-oriented stacks. This gives customers familiar tooling for day-to-day site operations (domains, databases, email where applicable, backups, and application controls), while keeping Windows hosting aligned with the standard Plesk ecosystem.
Domain and DNS operations are handled through an account control layer that supports DNS zone editing, redirects, renewals, and transfer workflows. Operational management (tickets, service access, and account functions) is also routed through a reserved customer/admin area.

🎯 Conclusion

Artera is best suited to customers who value Swiss-centered operations, business-grade service structure, and a provider that can scale from managed hosting into reseller and enterprise cloud territory. The breadth of add-ons—domains/DNS, SSL, business email, storage/backup, and higher-availability network options—makes it easier to build a coherent stack under one umbrella, particularly for agencies and professional operators.

Customers expecting a fully transparent, self-serve commodity pricing model for every product may find that parts of the catalog are more consultative or tier-structured rather than "instant cart checkout." In addition, shared hosting usage boundaries are clearly enforced (with limitations around certain high-impact workloads), which is normal for managed shared environments but still important to align with the intended use case.

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