PickaWeb negative review #10858 by Mat (no-reply@n...) on Jun 2010
PickaWeb got a negative review on
PickaWeb
pickaweb.co.uk is inactive, but is redirected to hostek.com
Monomark House 27 Old Gloucester Street
London wc1n 3ax UK
☎ Phone 0345 528 0838
📧 info@p...pickaweb.co.uk is inactive, but is redirected to hostek.com
Mat ( no-reply@n... )
I signed up for the 14 day trial without paying anything so i could test drive there servers for a personal website i own.
There was problem after problem.
1) My domain was updated within just hours and the website was showing fine, every few hours for several days it kept switching back to my parked domain name page. The DNS updated as i done a DNS lookup online and there was definately an issue with pick a web not the dns.
2) Once it seemed to have worked a day later same thing happened again. I spoke to there live support about 15 times within 5 days on a range of problems.
3) My website was playing up, i develop in php, mysql and kept getting loads of strange errors that i never encountered on any servers i have used previously. On further inspection i noticed they had register_globals on! this is something that should not be turned on and is recommended to be off for security purposes. So i asked could i create my own php.ini file and said yes it took about 20 minutes for them to reply in live chat to tell me this.
4) I configured the php.ini file to my own liking as there servers are setup with majour security concerns. On doing so my website was acting correctly, but not i had a mail problem, mails was showing from the server name not from the from email. Again i always program my scripts to use the from email i want yet it kept showing server name in the from field when receiving emails from my website. Again contacted there support and they said "because your on shared hosting it will" i laughed as this is total rubbish as i know, so then i said there servers must be setup wrong in someone way. Basically they argued with me for about 30 minutes saying it was my php script althou i know it wasn't.
There live support takes ages to reply back as they seem to have to research what you ask them themselves and you are left waiting in live chat for lenghtly time until they reply.
I had many more problems to. I could rarely access my cpanel via temporary url and when dns updated still could not access it.
I could not access via FTP, i think i managed about 8 times in 5 days, each time i had to speak to them in live support, first they told me it was a server glitch then each other time it happened they said they had to reset the connections as there was to many connections. Again this is hidious, i could barely connect yet they said there was to many connections open. Only myself manage my website.
The list goes on..
If you want a host that is clueless, does not care, servers are poor, there servers are setup incorrectly and has majour security concerns then go ahead and use them else don't bother!
I honestly cannot say in words how bad they was. Within 5 days i cancelled my free trial and went to another host. I could not bare another day of problems due to there servers, having to speak in live chat every hour or so and wanted a host that was on the same level as me and understood me.
There staff just does not have a clue about web hosting.
I strongly recommend not going with them, there price is cheap but not worth it when you consider the problems you will likely experience.
There was problem after problem.
1) My domain was updated within just hours and the website was showing fine, every few hours for several days it kept switching back to my parked domain name page. The DNS updated as i done a DNS lookup online and there was definately an issue with pick a web not the dns.
2) Once it seemed to have worked a day later same thing happened again. I spoke to there live support about 15 times within 5 days on a range of problems.
3) My website was playing up, i develop in php, mysql and kept getting loads of strange errors that i never encountered on any servers i have used previously. On further inspection i noticed they had register_globals on! this is something that should not be turned on and is recommended to be off for security purposes. So i asked could i create my own php.ini file and said yes it took about 20 minutes for them to reply in live chat to tell me this.
4) I configured the php.ini file to my own liking as there servers are setup with majour security concerns. On doing so my website was acting correctly, but not i had a mail problem, mails was showing from the server name not from the from email. Again i always program my scripts to use the from email i want yet it kept showing server name in the from field when receiving emails from my website. Again contacted there support and they said "because your on shared hosting it will" i laughed as this is total rubbish as i know, so then i said there servers must be setup wrong in someone way. Basically they argued with me for about 30 minutes saying it was my php script althou i know it wasn't.
There live support takes ages to reply back as they seem to have to research what you ask them themselves and you are left waiting in live chat for lenghtly time until they reply.
I had many more problems to. I could rarely access my cpanel via temporary url and when dns updated still could not access it.
I could not access via FTP, i think i managed about 8 times in 5 days, each time i had to speak to them in live support, first they told me it was a server glitch then each other time it happened they said they had to reset the connections as there was to many connections. Again this is hidious, i could barely connect yet they said there was to many connections open. Only myself manage my website.
The list goes on..
If you want a host that is clueless, does not care, servers are poor, there servers are setup incorrectly and has majour security concerns then go ahead and use them else don't bother!
I honestly cannot say in words how bad they was. Within 5 days i cancelled my free trial and went to another host. I could not bare another day of problems due to there servers, having to speak in live chat every hour or so and wanted a host that was on the same level as me and understood me.
There staff just does not have a clue about web hosting.
I strongly recommend not going with them, there price is cheap but not worth it when you consider the problems you will likely experience.
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