Hostek review13 user reviews, 0 support responses, 0 testimonials, 4 products, 0 promotions, 5 social accounts, 25550 domains, 19058 hosted, Alexa #168919, listed 2008 (#8992)
Most Recent Customer Reviews
Hostek used to be a great company. Now their support personnel routinely answer your inquiries with wrong answers or answers that make no sense. They simply don't even try anymore. I have tried speaking with a manager several times but they just ignore my requests. This company clearly doesn't care about it's customers or their problems.
Their downtime is inexcusable and their critical infrastructure has been down so much I have had to move all my critical services back to my own servers. Last month, their entire DNS server infrastructure went down for hours and my customers thought I went out of business when all our sites and support services were down for most of the day.
This company has done more to hurt my business than anyone or anything else. Stay FAR away from Hostek as they are AWFUL! Just search Twitter for Hostek and read the endless complaints and problems about downtime.
They also overload their shared servers so your website will run incredibly slow and won't [read more...]
I have been in the web business since 1995 and I've always hosted my own servers. A huge number of my domains were acquired so I figured I would move to a VPS solution at Hostek. Well what a huge mistake. Aside from having both a rude and inept service dept. I've just been informed that the backups I was paying for we're never performed and due to their poor security I have lost over a months worth of data. And on top of it all they were about as rude as you can get over the situation.
About HostekAbout Hostek.com (a service of Advanced Online Solutions, Inc.)
Many of you have asked questions like "how did you get started" or "how big are you", etc. I have always enjoyed sharing the stories behind these question in person, over the phone or in email. After hearing over and over that we should tell the story on our site, well, here you go.
HOW WE GOT STARTED
Way back in early 1998, a couple of acquaintences wanted to get a web site online. With the founders being in the computer/IT industry, it was natural for them to be approached about getting a site online. We knew we could provide better customer service for these customers than they could get anywhere else. So, we immediately took these two customers and got a reseller account with a host at that time, back in 1998 (these two customers are still customers today).
THE EARLY YEARS and NOW
After about a year we got our own server through a colo facility. After a couple more years we got our own servers, racks, switches, firewall, etc. As we grew, we made major improvements to the quality of servers we use. We now only use Dell PowerEdge servers. Our network administrator continues to make improvements in our network constantly. We continually improve our switches and use top of the line firewalls. In case you are interested, we use a couple of the IPS 5500 Toplayer Mitigator firewalls. Backups... we can't forget the backups. We now have several redundant backup servers for storing the nightly web, email and database backups.
Control panels... as many of our long time customers know, we started with no control panel. Over time we began offering the Helm control panel and the cPanel control panel. With the acquisition we made in the fall of 2007, we began also offering the Plesk control panel. Everyone seems to have their own preference as to the control panel they use.
Not only are we growing by word of mouth and many other avenues, but we are growing by acquisition too. As I mentioned above, in the fall of 2007 we acquired a small hosting company in Georgia, USA. They had several hundred customers and was a great first buy for us. We continually are looking for other hosting companies to buy, except on a bigger scale now, so if you know of a hosting company looking to sell, let us know. In case you are wondering, no, we are not looking to sell.
What can I say... our support team is just AWESOME! Our team is focused on answering your questions very quickly, and generally we answer most questions in 5-45 minutes. Do you like calling or emailing a support line to just to find out you are dealing with someone in another country, that just repeats your problem back to you? I seriously doubt it. That is why we are a 100% USA based support staff, along with our servers and our sales/support offices also located in the USA.
HOST WITH US!
Ok... here's the sales line... As you read above about our small beginnings, you can see that we have experience on all sides of the hosting industry. We have been doing this over 12 years now and host over 23,000 sites now. We value you, and your business. We will do everything we can to make your hosting experience with us the best you can get anywhere. If you are not sure how to proceed, or which direction to go with your hosting needs... ask. We are here for you. I am confident that we will provide you with the best overall hosting value you will find anywhere. You don't have to take my word for it. Just read our testimonials.
I hope the above information was interesting to you and that you will trust us with your hosting needs, just like the thousands of our customers do, every day.
Why choose Hostek.com for your web hosting?
WE ARE THE BEST:
Seriously... don't just take our word for it, read what our customers have to say. If we didn't hear this every day from our customers, we wouldn't be so confident. For example, here is what Staci recently told us:
I love you guys! I've tried many web hosts over the years and you guys are in a league of your own. The support is phenomenal. I ALWAYS get a ridiculously quick response to absolutely any questions or concerns I have (which are rare). Your support staff is always helpful and will go above and beyond without a hint of aggravation. Thank you for your fantastic service and for offering your hosting plans at incredibly affordable prices. Thank you so much!
If you are looking for that perfect combination of excellent customer service and great prices with a top-notch data center and network utilizing only industry leading equipment, you have found the right host for you. Put us to the test yourself. If we do not meet the level of service you expect, we do not deserve your business. We know you have other choices. That is why we work continually to keep our level of customer service at it's peak performance while also making sure our network, servers and firewalls are providing you with the level of service and protection that you need.
In today's economy, you must find value and spend your internet dollars wisely. Yes, you can find slightly cheaper hosting out there. There are over 100,000 companies in the US alone that you could turn to for your hosting needs. We know you have choices. That is why we continually monitor the industry and provide you with what you really need, but at a superior level, with superior customer service (we do not outsource our customer service like many hosts do) and superior equipment (ie, a real data center, diesel generators, proper air conditioning/circulation, power, firewalls, switches and servers). Your web site is not something you want to take a chance with. We understand the importance of your site, and the value that you need, and that is why over 23,000 sites put their trust in us.
Think about this for a minute... what comes to mind when you think about quality as it relates to someone hosting your web site? If your web site is on a server setting in the corner of someone's apartment, is that the quality you are looking for? If that's enough quality for you, you may want to look elsewhere. Don't get us wrong, we would be happy to host your site too. The above scenario is not quality. That is cheap, and a lousy way to run a hosting business in our opinion. However, you would probably be suprised to know the number of real life scenarios where this is the case.
How is this for quality?... Our data center is SAS 70 Type II Certified. SAS 70 (Type II) audits are the highest available standards for measuring and improving data center operations and management. We have direct, highly scalable and super fast fiber connections to most of the top Internet backbones; power generator; UPS; cooling system; pre-action fire suppression system and we own and operate our own servers. Now that's quality!
"You guys are great!"... That is what we hear over and over about our support staff. As mentioned above, we do not outsource our customer support like many hosts do. Recently a "budget" host was laying off most of their staff so they could outsource the support to another country. We realize the importance of you being able to speak to someone in the US that understands your needs, understands our own servers and can help you out quickly. That's what you need and we are here for you 24/7/365 and have an excellent response time, generally measured in minutes, definately not in days.
Blog hosting, ecommerce hosting, personal hosting, business hosting... We do it all. We offer a variety of hosting services; shared, virtual and dedicated. If there is something you need that you think we do not offer, please ask. We also offer programming, scripting and site design/maintenance services too.
SITE DESIGN and/or MAINTENANCE:
We realize most of you want to be able to do things yourself, and that's great. For those of you who do not know anything about HTML, but you want to create your own site, we have just the right tools for you. Our SiteMaker web site builder is easy to use and has thousands of templates to choose from. If you are looking for a more customer site we can do that too. We have helped many customers get their products online, creating an ecommerce site for them. This allows you to focus on what you are good at.
We have listened.... many of you need regular updates to your site, but you do not have the time to do it. We can make these regular updates for you. With our many years in the industry, we are able to work quickly and we only charge in 1/4 hour increments so you only pay for time used. Contact sales if you are interested in learning more about our site maintenance services.
Specializing in ColdFusion reseller hosting, Cheap ColdFusion hosting, ColdFusion MX hosting and ColdFusion web hosting making us the best choice for your ColdFusion hosting provider.
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Under the terms of the partnership, Hostek.com will lease the SmarterTools product line, including the SmarterMail mail server, SmarterStats Web log analytics and SEO software, and SmarterTrack customer service software.
Hostek.com has been offering SmarterTools products to its customers for over a decade. With this partnership, Hostek will have even more options available for its customers. The SmarterTools products are available on Hostek's Windows based shared hosting and Windows based VPS hosting plans.
SmarterMail is a cost-effective Microsoft Exchange alternative, bringing enterprise-level functionality to businesses, ISPs, and Web hosting environments. Features include a rich Webmail interface, file storage, detailed reporting, events/notifications, throttling, email archiving, intrusion detection/prevention, advanced synchronization, out-of-the-box antispam and ... [search all hostek.com news]
Providing Private Cloud based VPS, Reseller and Shared hosting solutions from single to multi-server setups. Specializing in ColdFusion and Reseller hosting.
Account started from March, 2009, having already 514 tweets with 708 followers and 229 friends. See recent tweets:
About: Our focus is you! By providing excellent customer service and quality hosting we deliver our mission to be.."THE BEST HOSTING VALUE"Thanks for being a fan!
HOSTEK.COM account is having 440 likes, talking about them 25 peoples.. See recent facebook statuses:
About: Specializing in customer focused Cloud hosting solutions. All of our hosting services are driven by our private Cloud including Shared Hosting, Reseller Hosting, Dedicated and VPS Cloud Hosting. We can also customize a Cloud based hosting solution for you.
Hostek account is having 15 followers and 21 plus one count. See recent Google+ Posts:
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Site literally goes down every week. Usually I have to tell them what to do to fix it. Even then, they dont listen. They keep playing around trying to figure out what I already told them while I sit here losing money. (ecommerce site)
I've hosted 4 sites with Hostek. Two for clients and two are mine. I have on numerous occasions contacted Hostek both through their ticket system and via phone and they have always jumped right on my issue and gotten the issues resolved as soon as possible.
I've found Hostek's pricing extremely reasonable and best of all, their customer support has always been amazing considering the price that I'm paying.
I highly recommend Hostek. :)
Lots of down time with Hostek the past year, especially with database servers. Hostek is not what they used to be when we began with them 8 years ago. Quality of their hosting has gone steadily downhill each year. We're looking for a new host with our 6 domains due to the latest database server down time and extreme slowness where they've overloaded the capability of the server.
They have very good support that you can chat anytime... they resolve the issue as quickly as they can! God bless Hostek.com and More Power!!!!
They have consistently exceeded expectations for support calls, with intuitive understanding of all issues and requests, and have satisfied them at remarkable speed, every single time. The staff is always available, capable and courteous, with a strong emphasis on customer-service. The uptime and capabilities are stellar.
I am thoroughly content with the company (which is quite a rare thing these days). I am so glad I found them in my search for a reasonably priced Coldfusion host. I have enthusiastically referred them to other developers, and will host every site I develop with Hostek for the foreseeable future. Please don't ever change, upgrades aside!
Tampa, Florida, USA
I really am impressed with Hostek so far. Granted I haven't been with them long, but for the price, and for the features (far more ColdFusion support than other hosts), I [read more...]
Tech support is a bunch of ninnies, and administation/sales personal are inconsistent and seem like rejects from GoDaddy.
Since then, I have opened two reseller accounts and added on two dozen clients. In the past six months, the last four clients that I have added to my account have been nothing but problems with the hosting. Hostek now blows you off to a support ticket system, that seems to be largely ignored for days at a time. When you call up with an OPEN ticket number, they tell you that you have to open up tet ANOTHER ticket, if it involves even a simple question. I end up spending as much non billable time deal with recurring tech issues as I did with GoDaddy.
The techs they have working for them now are rude, and impolite and seem to just want to get you off of the phone as quickly as [read more...]
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