PickaWeb review

This review cover a general impression of pickaweb.co.uk product features like reliability, support, data center, price & more. Brand #3580, listed since .

Most Recent Customer Reviews

-hidden- (-hidden-)
Time Hosted: under 1 month.
Global rating
Features
Customer Relation
Control Panel
pickaweb is excellent
Support was very good and fast. Ive had a problem for three days and nobody could fix it then Adam first with cPanel and then Bradley with webmail. Thank you Bradley and Adam

Best Regards
M
-hidden- (marjankindersley@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The Best
Absolute Best Customer Service.
Fast, Efficient and extremely good value.
Absolute Best Customer Service.
Fast, Efficient and extremely good value.

Most highly recommended for peace of mind.
Cheif Scientist (hostmaster@l...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
The worst support I have seen in 35 years
This is an outrageous bad hosting company, who are incompetent and so arrogant that they do not believe they need to provide any level of support.
Talking to support is like talking to a sullen teen-ager, who is sulking because they have been caught out and refuse to co-operate.
In the 35 years (yes, really 35 years), I have been in the computer business, I have never been treated so badly.
I pay a fair amount of money for 5 sites with static IP addresses, which I pay for.
They made a mistake, and they "migrated" my site.
Not only did they not tell me they were doing that, but they then decided to change my FTP password, copy the wrong website to my area, AND change the IP address. They did not tell me.
I got hundreds of calls from clients asking if we had gone bust, as Pick A Web were displaying a website from nailtools.com
I contacted them. The first guy was surprisingly frank, and told me they had migrated the server badly, apologised and said he would get it fixed within [read more...]
MORE REVIEWS
Listed and verified since 2006

Overview

About PickaWeb

Pickaweb was formed in the year 2000 and its one of the pioneers of web hosting in the UK.

Wholly owned by our original team, Pickaweb has demonstrated consistent growth in the subsequent period by offering low cost, high quality domain & hosting services.

By concentrating on the Small to Medium Sized Enterprise (SME) market Pickaweb has established itself as a key player in this market by maintaining a high value offering in terms of service & reliability through our relationships with major suppliers such as Tucows & CPanel.

Our services are backed up by our friendly & knowledgeable 24 hour support team who are at hand to support you via phone, live chat or email.

Products and services we offer include:
Web hosting: High quality web hosting services with 24x7 technical support via chat, phone and email.

All our packages come with the latest features including cPanel control panel to manage your hosting account in real time.

Domain Names: Instant domain name registrations. We have registered thousands of domain names and are experts in the field.

We also offer reseller hosting plans, virtual servers (VPS), dedicated servers and website builder.

All our servers are located in state of the art London datacentre.

We offer 24x7 support via phone, chat and email.

Find our more about Pickaweb at https://www.pickaweb.co.uk

Related links


pickaweb.co.uk Facebook Cover
Website research for PickaWeb on May 27, 2006 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Budget Hosting featurescPanel Hosting
Easy to use
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/web-hosting/
£2.49/mo. 5 GB30 TB
Starter Hosting featurescPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/web-hosting/compare-hosting/
£3.99/mo. 8 GB50 TB
Pro Hosting featurescPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/web-hosting/compare-hosting/
£6.99/mo. 25 GBunmetered
SSD Hosting featuresSSD Hosting
cPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-hosting/
£9.99/mo. 10 GB5 TB
Business Hosting featurescPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/web-hosting/
£10.99/mo. unlimitedunmetered
SSD Pro featuresSSD Hosting
cPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-hosting/
£18.99/mo. 15 GB10 TB
SSD Enterprise featuresSSD Hosting
cPanel Hosting
Easy to use
Free Domain Name
Multisite Hosting
Unlimited MySQL Databases
UK Based
Free Website Builder
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-hosting/
£27.99/mo. 30 GBunmetered
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Reseller Entry featurescPanel/WHM Control Panel
White Label
Free Domain Name
Create your own plans
UK Based
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/reseller-hosting/
£9.99/mo. 50 GB500 TB
Reseller Plus featurescPanel/WHM Control Panel
White Label
Free Domain Name
Create your own plans
UK Based
Free 1 click install Scripts & Apps
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/reseller-hosting/
£29.99/mo. 130 GB1000 TB
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Fast VPS 1 featuresRoot Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/vps/
£9.99/mo. 25 GB25 GB
Fast VPS 2 featuresRoot Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/vps/
£18.99/mo. 50 GB3 TB
Fast VPS 3 featuresRoot Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/vps/
£39.99/mo. 75 GB4 TB
Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
SSD VPS 1 featuresSSD VPS
Root Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-vps/
£18.99/mo. 15 GB2 TB
SSD VPS 2 featuresSSD VPS
Root Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-vps/
£36.99/mo. 25 GB3 TB
SSD VPS 3 featuresSSD VPS
Root Access
cPanel control panel
Free Domain Name
UK Based
24x7 Support via instant live chat, phone and email
Plan URL : https://www.pickaweb.co.uk/ssd-vps/
£69.99/mo. 40 GB4 TB

Contact information is managed by pickaweb.co.uk representatives info@pickaweb.co.uk , webmaster@pickaweb.co.uk [login] Claim this businessCreate a free account to manage pickaweb.co.uk listing!

Web stats

PickaWeb daily Global Rank trend
Daily Global Rank Trend
PickaWeb Search Visits
Search Visits

TestimonialsCustomer testimonials

"Very good service and helpful. Overall I am very happy with the excellent support and resolved my query."
lpalmer ( 345preschools@l... ) / 345preschools.co.uk
"Excellent service could not wish for better rapid help from support second to none, would not go any where else!"
mdm walton ( admin@n... ) / www.nunsveilshabits.com
"I have been with pickawab for around 6 months now ive had no problems what so ever with uptime.

I had a problem with some php code which they were more than happy to sort out for me.

Over all iam very happy with pickaweb great price, great service at a price i wanted to all with cpanel hosting."
chris ( chrispowdrill@y... ) / www.gameadmins.co.uk
"Really pleased with pickaweb.
Really great company.
It is brilliant being able to contact their support team via chat.
It has been great so far."
John ( ventas@m... ) / tucasadirect.com
Well after being fleased by my last host I was nervous choosing a new host. WHTop listed several hosting companies that would have done but the UK location is important to me for contact details and although pickaweb are not high on the rating list I choose them over an american host as a phone call was met with an automated system. yuk.

I now have a fully up to date hosting package and had my sites all back up and running thanks to pickaweb.

I have had to contact support a cuple of times and they have responded quickly and with really accurate info as I make website very well, but hate dns records when routing complex mail systems too. They have helped me get everything back up and running and continue to impress. So far I would recommend pickaweb to any startup reseller for features and value for money.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

Finding the Right Hosting Partner for Your Small Business - You’ve no doubt heard before that the only two absolutes in life are death and taxes. Well in the entrepreneurial circle, a third would have to be added to that mix – namely, that starting a small business can come with a lot of headaches.
The decision to venture out on your own and chart a path to success is no doubt exhilarating and liberating, and that goes double for small businesses that are the offspring of the business owner’s passion (most of the best ones are). But that doesn’t mean that the nitty-gritty aspects and logistics of starting a business can get tossed by the wayside.
One of the first and most basic tasks in today’s business climate that will surely be on your new small business checklist is getting a functional and engaging website up and running. You’ll be faced with important decisions when creating your businesses website, but lost among fonts, images, layout, navigation trees, and other design choices is one that can make or break your fledgling ... [search all pickaweb.co.uk news]

Social Networks

https://www.linkedin.com/company/pickaweb
About: We provide first class UK Web Hosting Services. We are experts in our field and we are dedicated to being the best.That is why thousands of people and businesses have joined us since the year 2000. Our friendly & experienced staff are standing by, 24 hours a day, should you have any questions.Products and services we offer include: Web Hosting, Domain Registration, Reseller Hosting, VPS Hosting, Dedicated Servers, Online Website Builder, SSD Hosting, Data Backup and SSL Certificates.Web hosting: High quality UK web hosting services with 24x7 technical support via chat, phone and email.All our packages come with the latest features including cPanel control panel to manage your hosting account in real time.Domain Names: Instant domain name registrations. We have registered thousands of domain names and are experts in the field.We are pleased to assist you regarding any domain name queries you may have.Our Pickaweb team is always looking to offer the most innovative services to our customers at the most competive prices with the highest level of customer service.
Pickaweb (est. 2000) is a Privately Held entity having 90 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/+pickaweb
About: Pickaweb is a leading UK web hosting provider offering its services since the year 2000. We offer:Shared hostingDomain namesReseller hostingVPSDedicated ServersWebsite builderOur friendly & knowledgeable team are here to help you whatever you need. We are here 24 hours a day, 7 days a week.You can find out more about us at our web hosting blog. Pickaweb.co.uk/blog
Pickaweb Ltd account is having 180 followers and 249 plus one count. See recent Google+ Posts:
pickaweb.co.uk GPlus Icon
- How to Write a Company Newsletter When You Haven’t Got Any News #marketing #business How to Write a Company Newsletter When You Haven’t Got Any News
- How To Get More Reviews For Your Local Business #onlinemarketing How To Get More Reviews For Your Local Business
- Pickaweb #blackfriday Deals - Up to 25% OFF!!! #webhosting Pickaweb Black Friday Deals - Up to 25% OFF!!!
PickaWeb Blog  Using Wordpress version 4.6.1. Blog added on Feb, 2012, with total 118 articles, language en-US. See recent blogs summary posts:
- How to Write a Company Newsletter When You Haven’t Got Any News - Not long ago, I outlined a 5-step strategy that would help you create an email newsletter that will gather and convert leads. However, many business owners I speak to understand the benefits of ...
- How To Get More Reviews For Your Local Business - I don't mean to startle you but at least 9 out of every 10 of your customers are influenced by online reviews. For example, according to a Dimensional Research survey, 90% of the respondents who had r
- Pickaweb Black Friday Deals – Up to 25% OFF!!! - It's Black Friday & we've got some fantastic discounts on domains, hosting, servers, SSL Certificates, Spam Experts & SiteLock Website Protection. Check below for the offers & discount coupons – just

Domains trend

ReviewsCustomer Ratings

The quick stats of PickaWeb profile shows a note average of 7.7 out of 10, counting 42 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. pickaweb.co.uk is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
How much is 2+2 ? Respond with 4
 
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Pickaweb sucks - do not use them.
Completely rubbish web hosting service. I have used them for the past few years to host my website. I've had many issues in the past but the most recent have been the final straw. Regular server outages causing my site to go offline, emails to go missing, and ultimately me losing business and having my reputation damaged. Support is all outsourced, command of english is minimal at best, they don't seem to even understand the problem let alone be able to do anything to resolve them. This has happened the last 5 days in a row and it's too far, I am taking my business elsewhere. Pickaweb sucks - do not use them.
Reetesh (zoom@q...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
great service and value for money
since 2002/03 pickaweb has never let me down. the people behind be it sales or tech have always over delivered.
-anonymous- (ricpatdc@a...)
Time Hosted: 2 to 3 years
Global rating
Control Panel
It is difficult to understand the technological controls with the changing technological requirements and performance through the graphic interfaces of web hosting or site building. One thing that has remained easy and that are the payments.
Jenna Chandler (jen_chandler01@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Pickaweb - Fantastic
I think this company is fantastic.
Great hosting plans, I do not have excellent knowledge of coding, so would have to pay alot of money to create a website for our fishing club. However with RV Site Builder which comes with the hosting plans, I am able to create a fantastic website.
I have had only 2 big issues - one was that I couldn't add multiple image folders, this took quite some time to resolve but pickaweb kept at it and eventually sorted it out.
Secondly, on the WYSIWYG editor, I received a javascript error. I promptly started the online chat with a technician. Within minutes he had come to the conclusion that because I was using Firefox 4 I was getting the error.
Fantastic customer relations!
Gianpiero (artdirector_1@h...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Wow!great great great customer service!
Among all the good features that pickaweb offers, its customer service is the best I have ever came across. Saturday night, sunday morning, doesn't matter when, their chat operators are always available, and they always solve the problem! thank you!
peter davey (peter@r...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
very good all round
just very good all around
good support
good price
no downtime
value for money
easy to use
good features
very nice site templates
shellski (mkstanton@b...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Excellent prompt customer service
I've had to contact pickaweb on 3 occasions over the last few years when experiencing technical difficulties (including a site hack) and they have been extremely prompt and helpful in sorting things out and providing me with a satisfactory solution.

The price is good, the RV sitebuilder is fairly easy to use for your average half decent computer user, but the service and support I have found exceptional.

What I also like is when you're on the 'online support chat' the support staff dont' work to a script, you actually feel like you're talking to 'real' people, which in this day and age is a pleasant change.
mervyn (contact@e...)
Time Hosted: 2 to 3 years
Global rating
very efficient service
Pickaweb technical support answered my on-line chat query promptly and rectified the problem at once.
Jerome Fonin (jeromefonin@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Services are good and helpdesk is very responsive
I have used many hosting services and have found pickaweb.co.uk very professional. WE still have a problem with Paypaland electronic payment because for security, our bank and paypal have set a US$ 60 limit on payments. We would like to know if it is not possible for clients to make payment by bank transfert for new services.
For technical services, we have been very satisfied so far.
sarah (sarahholmes54@a...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Customer support have proved to be very useful using the live chat, got someone in less than 30seconds!!! Was helpful and quick and very patient.
Thank you
GR (grdesign@l...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
pickaweb are very helpful
Pickaweb now carry quite a domains for me and packages, the service is very good and the staff are always very quick to try and resolve any problems that you might have at that point in time.

I have taken many upgrades to my account and will more than likely stay with Pickaweb as they offer a competitive service with fantastic customer service which is important to me as a client.

I especially like the live chat function that they provide for support and they are continually looking to improve the services they offer.

thank you pickaweb.

GR
Ryan Hart (ryhart18@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Fantastic hosting company!
Pickaweb, is by far the best hosting company that I have come across! No matter what you're looking for, Pickaweb has got it. Big or small website, Pickaweb can handel it.

I have been with Pickaweb for over 2 years now, and I haven't had any problem caused by them. The only problems are caused by myself which Pickaweb are fast to resolve the issue.

Customer service is great! Technical support always understands my quires and are very happy to help.

I strongly recommend Pickaweb to anyone who wants web services.

I deeply doubt that I can find another hosting provider, which could offer great price and fantastic support, as Pickaweb!
Sulaiman Kuthubdeen (sulaiman@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Pickaweb is an brilliant!!!
I have used Pickaweb for over years ago. Their service quite strong and quick. And I always pleased to choose pickaweb, Their Support quite fast as well Pickaweb is a very helpful service and their support has been excellent level they work like legendary level. Visca el Pickaweb (Long Live The Pickaweb)!
timefory (daniel.jjames1@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This whole system is great! Constant support 24/7 is brilliant and its great you can actually talk for someone to help you with any topic, unlike some other companies. The price is really affordable (just the same as my other provider, moonfruit), but the features and services offered are much more advanced than my other provider! I am using pickaweb for all of my websites from now on as the client has full control, with help from professionals! Steve in support was great!

Thanks a lot!
naranja (neilmontgomery@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Continual outstanding service over many years
Pickaweb have proven to be a magnificent service provider with unfailing support, available immediately 24/7. They are a very professional team, the service is easy to use and it is very competitively priced. Always highly recommend and have a growing list of affiliates.
Attila Fricz (info@h...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
First class from every aspects, support is always available within a few minutes and they work not just find the way how can they refuse customers like many others.
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Superb Customer Service!
I have to say that PickaWeb offer by far the best customer service! I have just finished a webchat at gone 1am - where else can you get service like this???? Not many places! Their prices are extremely reasonable considering you get all this added service!
kevin smith (kevin@z...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Good company, nice poeple to deal with, very rare any down time in fact cant remember the last time the servers were down.
Yvonne Drysdale (info@c...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
excellent support. just has some covnersatiosn wih steve re my site and he was very helpful.
thnaks
James Adams (jamescharlesadams@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
So very helpfull :)
Very helpful, I can design a site but the things they have helped with back end are so useful, cannot praise them enough :)
Marco Sandeman (marco@i...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great service, but improvements possible
Firstly, the customer service is excellent and superbly fast. There was a time when my websites kept going offline for no reason (unlike recently where it has been reasonable). This was a nuisance, but the problem was always remedied very quickly. The control panel, for a mid-level techie like myself, is somewhat foreboding and I've seen other panels where everything is much more user-friendly and clear. There are also other sites which have a better price-memory ratio. However, I've had a website with you for many years now so you can consider me generally satisfied.
Nike Olaoye (nike.olaoye@p...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Pickaweb is satisfactory
Pickaweb technical support has been very helpful everytime I have problems. The response time is quite prompt
satheesh (sati@a...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Best support
customer support is excellent with all modes. Much appreciated. Timely help. Online support is very helpful.But if they give remote assistance then it would be better. We need more advanced functionalities like apps for iphone or some thing like that.
JUDITH GOTHARD (judithgothard@s...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Alwasy there when you need help 5*
Amazing customer support always there when you are having problems or not quite sure what you should be doing, I dont know what I would do without them as I am learning more from their technical support team all the time, also the tutorials are excellant, provides easy step by step help on how to do things. Brilliant keep up the good work guys!
Chris (chris.vegaeducation@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Briliant online support with Pickaweb.co.uk
I was very impressed with the responsive and high quality online support from Pascale (Sales) and Sam (Technical) via the online chat facility.

My request was tricky and involved both sales and technical advice at the same time. Sam invited Pascale to join us... and between the three of us, everything was resolved efficiently and effectively. Sam actually undertook the technical changes required on my behalf and I was up and running within minutes.

This service has renewed my faith in Online Support and Pickaweb has been considerably better than my experiences with similar facilities offered by other companies.

Chris (West London)
-anonymous- (jasonkavan@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Great Support
Issue with my DNS servers. Support was quick and identified and resolved my issue swiftly. Working in IT myself, I value this type of service.
Tommy Hemmingsson (mail@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I am very pleased with the technical support. The sales department is constantly failing to respond to my mails.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Excellent service. Easy to use. Great customer support. I would definitly recommend. Great low prices.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
patient and understanding
brilliant service by Lynne to complicated and ill put query by me. she sorted it out, was patient and understanding. full marks.
lester forbes (lester@l...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Excellent Customer Service/ Tech Support
I've used other hosts before, I know very little about building websites but i can get by with a wordpress blog... my past experiences have been terrible with other companies, the tech support consisted of some young man with an attitude problem who mocks you if you ask questions!...

Pickaweb tech support i've found are very useful. any question, any problem, they explained everything clearly and didn't make me feel like a moron for asking a question :)

exactly the help i needed for my website's thank you! I'll continue to buy my domains from pickaweb.
jamie.strachan@hotelstayuk.com (jamie.strachan@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Fantastic Live Help & Great Service
We have been working with Pickaweb for years, have many domains and different packages with them.

Their Live support is second to none. So helpful.

I cannot remember the last time our website was down. Never had any problems with Pickaweb, they are a pleasure to work with.
sunil (sunil@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Customer Support
Problem solving support from Pickaweb online is excellent. Today Also I have faced one problem while sending messages. And Laise with one of the customer excutive Ms. Lynne he extended her great support to me to solve this issue and because of that I could solve it with minimum time bound
Ryan Hart (ryhart18@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Always great service from Pickaweb!
I have been with Pickaweb for nearly 2 years now. I have found them extremely helpful in every way, no matter if I want an additional feature or have a minor server issue.

Honestly I have never had a major server issue;only a minor one which I caused myself, Pickaweb were very quick to resolve the issue.

I would recommend Pickaweb to my clients and friend/family!

Great pice, great features, great service!
Tarry154 (tarrybarriball@b...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Simply the best company to deal with
Simply the best service I have ever had dealings with and cannot find fault with them for support or contactability.
Cambridge Computer Shop (webmaster@c...)
Time Hosted: 1 to 2 years
Global rating
Pretty shocking service. Been using Pickaweb for over a year and previously had an html/ css based site. Switched to a PHP/MySQL site with the same package and started to get outages on the server. Traffic load balancing was altered to rectify this, but site is now very slow when there's just a couple of users on it. Trying to install an SSL cert on the site, which wouldn't integrate properly, so bought one through their site, as it simply stated: will be added within 10 minutes. Been 5 hours now. Spoke to support who say that I need a dedicated IP address- note, nowhere on this site does it say that. On top of that, it doesn't say on their site that there's no-one there on a Sunday to complete the cert's purchase, even though it clearly states 10 minutes to integrate in black and white on the site. Hmm, new laws come in to force in UK this year, covering such mis-selling and unsubstantiated claims. However, this a US company, with support who all have US accents (if your [read more...]
db (db@j...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I cannot advise enough NOT to use pickaweb they are American and don't ever have a supervisor to help with your problem. You ring and the person you ring can't help you the only way is pickaweb live chat where they are obviously chatting to 10 others at the same time so it takes 3 hours to then be disappointed.

We have never ever been able to log on to pickaweb without having pickaweb alter our log in details.

Totally not acceptable and no support (willing to provide more inf)
Mat (no-reply@n...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I signed up for the 14 day trial without paying anything so i could test drive there servers for a personal website i own.

There was problem after problem.

1) My domain was updated within just hours and the website was showing fine, every few hours for several days it kept switching back to my parked domain name page. The DNS updated as i done a DNS lookup online and there was definately an issue with pick a web not the dns.

2) Once it seemed to have worked a day later same thing happened again. I spoke to there live support about 15 times within 5 days on a range of problems.

3) My website was playing up, i develop in php, mysql and kept getting loads of strange errors that i never encountered on any servers i have used previously. On further inspection i noticed they had register_globals on! this is something that should not be turned on and is recommended to be off for security purposes. So i asked could i create my own php.ini file and said yes it took about 20 minutes [read more...]
Andrew Jury (andy@n...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been with this crowd almost since it started. They have been pretty good up 'til now. However, as from last week I have had all of my multiple sites hacked. One twice and after a password change initiated by them! Some of my clients are in the legal profession so I have no option but to transfer out to other providers. Sorry guys! I take security very seriously, but I suspect they do not.

Shame really...
Geoff (geoff.mayo@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Recently site was hacked for a 3rd time in as many years. Despite them denying it, reports elsewhere show that they suffered a major attack. Two days later and my website has been rolled back TWO MONTHS which I guess is when they last did a backup. They say their servers are based in the UK but a simple tracert query shows a Chicago data centre.

They promise an uptime of 99.9% but my logs show that currently it's 99.4% this year, and that's only the times I've checked, and doesn't include hacker downtime, so in reality it's likely to be much lower.

Tech support has been diabolical to the point where questions are ignored and textbook answers given.

They've gone downhill big time. It's such a shame as the products they offer for the price are great: they clearly cannot support such services.
These PickaWeb testimonial(s) and rating(s) are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.