Kreativ Media Review 2026. Is kreativmedia.ch good web hosting in Switzerland?

📄 Editorial Review

(3*) 🔧 Services: Web HostingDomain Registration
KreativMedia is a long-established Swiss hosting provider operated by Kreativ Media GmbH in Zurich. The company has been active since 2000 and focuses strongly on "Swissness": Swiss ownership, Swiss infrastructure and services aimed primarily at Swiss and neighbouring-country customers. Their platform currently runs over 300 systems in Swiss data centers and hosts more than 90,000 websites for around 45,000 customers, which positions them as a mature mid-sized player rather than a small boutique host.

The core portfolio revolves around classic shared hosting and specialized WordPress hosting, complemented by cloud servers, reseller hosting, domains, e-mail and a full website toolkit. Under "Hosting" they offer Web Hosting, WordPress Hosting, Cloud Server (Root Cloud Server and Managed Cloud Server) and Reseller Hosting. On top of that, KreativMedia provides a Website Builder, Online Shop packages, a "Do It For Me" website creation service and a Bookings system for appointments. Domains (including special Swiss extensions such as .swiss and .zuerich), "Mail & Office" products (Mail Hosting, Business Mail, Office Mail), SMTP relay, MX filtering, migration services, SSL certificates and an affiliate program round out a very complete product set for small businesses, agencies and freelancers.

Shared Web Hosting is structured into three main packages – Webhosting Star, Galaxy and Cosmos. All plans are hosted on SSD storage in Swiss data centers and include generous allocations of disk space (100–500 GB), domain accounts (20–100) and MySQL databases, plus unlimited e-mail addresses and a website builder licence. Security and reliability are built in: daily backups with up to 30 days retention, daily malware scans, integrated DDoS protection, free SSL certificates via Let’s Encrypt, SSH access with developer tools and optional two-factor authentication for both the control panel and customer portal.

The WordPress Hosting line mirrors the shared hosting structure but is tuned specifically for WordPress. Plans (WordPress Star, Galaxy and Cosmos) use the same SSD-backed infrastructure but add WP Toolkit, one-click installation, automatic updates and WordPress-oriented security recommendations. Each package allows several WordPress sites (3, 5 or 10) under one account, and includes the same daily backup, malware scanning, FreeSSL, DDoS mitigation and free migration benchmarks as the classic web hosting. For many users, this is likely the sweet spot: a managed-feeling WordPress environment on top of a standard Plesk platform.

For more demanding workloads, KreativMedia offers Root Cloud Servers and Managed Cloud Servers hosted exclusively in Swiss ISO 27001-certified data centers. Root Cloud Servers target technically skilled users who want full root access, while Managed Cloud Servers are aimed at customers who prefer KreativMedia to handle system management on top of Plesk. Both lines rely on clustered block storage, AlmaLinux, 250 Mbit/s connections with unlimited traffic and scaling options up to 16 vCPU, 32 GB RAM and 2 TB storage. Security and reliability are consistent with the shared platform: daily backups, off-site copies, DDoS protection, FreeSSL, and 99.9% network availability.

Domains, Mail & Office and website tools are integrated tightly with hosting. Customers can register and transfer a wide range of TLDs, including dedicated sections for .swiss and .zuerich, complemented by domain tips and volume discounts. Mail Hosting, Business Mail and Office Mail provide options from simple domain e-mail to more advanced groupware and office-style collaboration. Tools such as SMTP relay and MX filter target organizations that send larger volumes of e-mail or need extra spam and virus filtering. The Website Builder and Online Shop modules use the same underlying hosting platform and are positioned for users who want to create sites and shops quickly, supported by AI-assisted tools and templates.

Overall, KreativMedia comes across as a full-service Swiss hosting provider with a clear focus on local infrastructure, strong security and an approachable support culture, geared towards small and medium businesses, agencies and technically interested end-users who appreciate Plesk rather than more generic cPanel environments.

💰 Price & Cost

KreativMedia prices all services in Swiss francs (CHF) and explicitly notes that all prices include VAT. Discounts are used heavily for the first billing period, with clear separation between promotional and regular rates.

The Web Hosting range offers three main plans:

• Webhosting Star – around CHF 12.90 per month, reduced by 25% in the first year (CHF 9.70). It includes 100 GB SSD storage, 20 domain accounts, 20 MySQL databases, unlimited e-mail addresses and one Website Builder licence.
• Webhosting Galaxy – around CHF 15.90 per month (CHF 11.90 in the first year) with 250 GB SSD, 50 domain accounts and 50 databases.
• Webhosting Cosmos – around CHF 29.90 per month (CHF 22.40 in the first year) with 500 GB SSD, 100 domain accounts and 100 databases.

Given the included resources and security features (backups, DDoS, SSL, malware scanning), the price–performance ratio is attractive for the Swiss market, which generally sits at higher price levels than many international hosts.

WordPress Hosting uses essentially the same pricing structure as shared hosting – WordPress Star, Galaxy and Cosmos with identical list and discounted prices. The main difference is functional: the WordPress plans bundle WP Toolkit, one-click installation and WordPress-focused security management, plus defined numbers of WordPress sites per plan (3, 5 or 10). For users who exclusively run WordPress, this adds tangible value without a cost premium compared with the generic web hosting line.

Cloud Servers are priced according to CPU/RAM/storage bundles and contract term. Root Cloud Server plans start from smaller configurations and extend up to 6, 8 and 12 vCPU with 12–24 GB RAM and 100 GB SSD, with prices in the range of roughly CHF 119 to CHF 227 per month, discounted by around 20% when choosing a longer contract term (1 or 6 months). Managed Cloud Servers, which include system management and Plesk hosting environment, sit at higher price points – for example configurations with 8–16 vCPU and 16–32 GB RAM with 250 GB storage around CHF 267–411 per month, again with noticeable discounts for the first period. Given the Swiss data-center costs and bundled management, these rates are competitive for locally hosted virtual infrastructure.

Mail Hosting, Business Mail, Office Mail, Website Builder, Online Shop and the various tools (SMTP relay, MX filter) are priced as separate products, typically at modest monthly fees per mailbox, domain or service. Even without detailing every individual plan, the structure is clear: shared and WordPress hosting aim at mass-market affordability, while cloud servers and managed cloud are premium offerings priced accordingly.

Contractual conditions are transparent. For web and WordPress hosting, contracts generally have a 12-month term with a 30-day cancellation period. Cloud servers (root and managed) allow 1- or 6-month terms, also with 30-day notice, which is more flexible for project-based or test environments. Many hosting-related products (web hosting, WordPress hosting, cloud servers, reseller hosting, website builder, shop, mail hosting and Office Mail) carry a 30-day money-back guarantee, allowing customers to cancel within 30 days from order/start and receive a refund of paid fees if they are not satisfied.

Invoices can be settled via bank transfer to a PostFinance account, as detailed in the legal notice, which is particularly convenient for Swiss business customers working with standard bank payment processes.

🏢 Data Center

KreativMedia operates exclusively in Swiss data centers and leans heavily on this as a differentiator. The infrastructure is distributed across partner facilities operated by Equinix, SenseLAN and GTT in Zurich, Düdingen and Oberengstringen. These data centers meet at least Tier III standards and are certified according to ISO 27001 and PCI DSS, covering both physical and information security.

Across these locations, KreativMedia runs more than 300 servers and supports over 45,000 customers with around 90,000 websites. To ensure resilience, they deploy redundant Cisco routers and fully redundant backbone connections. If one router or link fails, another automatically takes over, minimizing downtime risk. Network connectivity includes direct connections to providers such as Init7, SWITCH, Google, Cloudflare and Microsoft, with remaining traffic routed via GTT and CenturyLink. This multi-homed design is aimed at both performance and robustness.

The company commits to 99.9% network availability across its hosting and cloud offerings. All hosting platforms benefit from 24/7 monitoring, daily backups (with up to 30 days retention on shared hosting), off-site backup storage in additional Zurich locations, daily malware scanning, DDoS protection with a total mitigation capacity of 4.5 Tbps, and free SSL certificates via Let’s Encrypt. For higher-end setups such as managed cloud servers, hardware monitoring and guaranteed performance are explicitly highlighted.

Sustainability is another important element. KreativMedia uses nuclear-free, CO₂-neutral electricity for its data-center operations, backed by Swiss "naturemade star" certification and "Swiss made / Swiss hosting" labels. For customers concerned with environmental impact and data residency, this combination of green energy and exclusively Swiss locations is a strong plus – though it also means there are no foreign data-center options for those who need presence in other regions.

✍️ Customer Support

KreativMedia offers support 365 days a year with a trilingual team (German, French, English[limited only for website, not for control panel] ). E-mail requests are handled with ambitious response targets: on weekdays (roughly 08:00–20:00) they aim to answer within about 2 hours, and outside these times within 24 hours.

Telephone assistance is available on Swiss working days during office hours via a freephone number for domestic callers and via the main Zurich number for others. For more complex issues, they support remote access via TeamViewer, allowing technicians to work directly on a customer’s device when needed. An extensive knowledge base provides guides and videos, while a dedicated status page and technical information section keep users informed about system availability and maintenance.

The overall support culture is marketed as personal, fast and competent, with customer testimonials and a prominently displayed customer satisfaction score around 4.8/5 based on several hundred online reviews. In practice, this positions KreativMedia as a provider where support is not an afterthought but a core part of the service promise, especially for SMEs and agencies that rely on quick human assistance rather than purely ticket-based handling.

🔨 Control Panel

KreativMedia standardizes on Plesk as the main control panel for web hosting, WordPress hosting, reseller accounts and the cloud-server environment. Plesk is used to manage domains, subdomains, e-mail accounts, databases and FTP accounts, and includes application installers for popular CMS platforms such as WordPress, Joomla and Drupal. The WordPress plans leverage Plesk’s WP Toolkit for site management, staging and security.

Customers manage billing, orders and support through the my.KreativMedia customer portal, which is tightly integrated with Plesk and supports two-factor authentication for secure access. This combination makes the platform attractive for both less technical users (who benefit from one-click tools and website builders) and more advanced users (who can use SSH, Git, Composer and other developer tools enabled on the hosting platform).

🎯 Conclusion

KreativMedia stands out as a Swiss-focused, security-conscious and support-oriented host with a broad but coherent product range. Strengths include:

• 100% Swiss infrastructure with ISO 27001 / PCI DSS-certified partner data centers and Tier-III-level facilities.
• Strong emphasis on security: daily backups, off-site copies, DDoS protection, daily malware scans, FreeSSL, 2-factor authentication and 24/7 monitoring.
• A complete offering from domains and shared hosting to WordPress hosting, cloud servers, reseller accounts, mail, website builder and shop tools.
• Transparent contractual conditions with 99.9% network availability and a 30-day money-back guarantee on many hosting products.
• Trilingual support 365 days a year, phone and remote assistance, plus a well-maintained knowledge base.

Potential limitations are mainly structural rather than qualitative. Infrastructure is concentrated entirely in Switzerland, which is ideal for Swiss and nearby markets but less optimal for projects that need data centers across continents. Classic shared and WordPress hosting rely on 12-month contract terms, so customers who insist on very short monthly commitments might prefer the cloud-server line or another provider. Telephone support is focused on standard business hours rather than being fully 24/7.

For businesses, agencies and professionals who value Swiss data residency, strong security, renewable energy and a Plesk-based platform backed by responsive local support, KreativMedia is a very solid option. For global, multi-region deployment or ultra-low-cost, month-to-month experimentation, it may be less of a natural fit, but within its target segment it offers a convincing and well-rounded proposition.

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