Penta-infra Review 2026. Is penta-infra.com good or bad on providing Data Center services?

📄 Editorial Review

(3*) 🔧 Services: Data Center
⇔ Redirected from penta-dc.com
Penta Infra is a European colocation and data center specialist rather than a classic web hosting provider. Founded in 2015 and headquartered in Amsterdam, they focus on core and edge data centers for enterprises, government institutions, network operators and internet-driven businesses that need secure, compliant and highly connected infrastructure in Europe. The portfolio covers around 15 data centers across Germany, The Netherlands, France, Belgium and Denmark, giving customers a good spread between major hubs (Amsterdam, Paris, Berlin) and important edge locations such as Leipzig, Geleen, Leeuwarden, Brussels and Copenhagen.

Their core "product line" is colocation, available from individual racks up to private cages, suites and entire rooms in Tier III / Tier III+ equivalent facilities. Racks are offered in standard 600/800 x 1200 mm footprints, with A and B power feeds, single-phase or three-phase power, and at least N+1 redundancy on UPS systems, generators and cooling. Power usage is metered at the tap-off box or busbar, so customers pay for actual consumption. Private spaces are built to order, which makes the platform suitable both for traditional enterprise deployments and high-density or AI/HPC workloads.

In addition to standard colocation, the company actively promotes build-to-suit data centers and campus expansion opportunities. For example, BER01 in Berlin offers about 2.7 MW IT capacity, 1,800 m² IT space and Tier III+ compliance, with room to grow into a campus environment. Other sites such as AMS01 (Amsterdam) and BRU01 (Brussels) scale to multi-megawatt capacities (8 MW+ in Amsterdam, 7.2 MW+ in Brussels), with AI/HPC-ready designs, photovoltaic facades, rainwater harvesting, and heat reuse or heat-reuse-ready systems. In Brussels, the facility combines BREEAM Excellent, EDGE Advanced and Uptime Institute Tier III certifications, placing it among the more sustainability-driven colocation options in the region.

Connectivity is another key focus. All locations are carrier, cloud and exchange-neutral, with meet-me rooms for carriers and ISPs, cross-connect options in single-mode and multi-mode fiber (SC/LC), and dark fiber and wavelength services between Penta Infra sites. Metro connect services link data centers to other carrier hotels, while connections to leading internet exchanges and cloud on-ramps make it easier to build low-latency, multi-site architectures. Facilities such as BER01 sit directly on strategic fiber rings (e.g. the Berlin Fiber Ring), which is attractive for latency-sensitive and mission-critical workloads.

Around the core colocation and network offering, Penta Infra layers additional operational services. Remote Hands & Eyes gives customers access to qualified on-site engineers for both urgent and scheduled tasks. Urgent actions include hardware replacement, visual inspection and power cycles, all coordinated via a customer portal and managed by the NOC with agreed response times. Scheduled work covers racking and stacking, migrations, tape handling and various other tasks that would otherwise require staff to travel to the data center.

To support longer on-site work and logistics, the Accommodating Facilities product includes dedicated office space, bookable meeting rooms for client sessions, and logistics areas with shared or dedicated storage, loading bays and staging areas. This makes Penta Infra suitable for customers that want to treat the data center as an operational hub, not just a remote black box.

Sustainability and compliance run through the whole platform. All locations use 100% renewable electricity and are designed around low PUE cooling, cold-aisle containment, and energy-reuse concepts. The group holds a wide range of certifications, including ISO 27001, ISO 9001, ISO 14001, PCI DSS, SOC 1 / SOC 2, ISAE 3402, TSI Standard, EN 50600, BREEAM Excellent and EDGE Advanced. Several facilities have received independent sustainability awards, and the Copenhagen site in particular reuses heat for around 1,500 households, showing that the "green" messaging is backed by concrete projects.

Ownership and capital structure are also noteworthy. Penta Infra is backed by Photon Capital / photoncapital.com and PGGM / pggm.nl, a large Dutch pension fund investor. This combination of infrastructure-focused private capital and pension backing gives the platform a long-term, asset-heavy orientation, which is exactly what most colocation customers expect when they choose a data center partner for 10+ year horizons. The organisation itself remains relatively lean (roughly dozens to low hundreds of employees across Europe), which supports the "local presence, European reach" narrative and the promise of a more personal service than one might get from hyperscale providers.

Overall, anyone looking for shared hosting, cheap VPS or classic cPanel web hosting will not find it here; Penta Infra is firmly positioned in the colocation and digital-infrastructure segment. For enterprises, network operators, cloud and managed service providers that want sustainable, carrier-neutral, certified facilities across several European countries, it comes across as a serious and mature option.

💰 Price & Cost

Penta Infra is a pure colocation and data center provider with no public price list for racks, cages or power. All services – whether colocation, network connectivity, remote hands or office/logistics space – are offered on a custom, quote-based basis. Prospective customers are expected to contact the sales team via regional phone numbers or email addresses, or through online "request a quote" and "get in touch" forms tied to each data center and service.

Because of that enterprise orientation, there is no visible information about standard monthly prices, price tiers per kW, bandwidth bundles, or cross-connect fees on the website. Similarly, there is no mention of a money-back guarantee, free trial periods or simple self-service cancellation policies that are common in mass-market web hosting. Contracts are likely negotiated individually with terms that reflect power commitments, space, connectivity, SLA targets and optional services such as remote hands, office space and logistics.

They do not specify payment methods (for example, whether they accept credit card, bank transfer only, or other options) and do not list any refund or compensation scheme beyond the existence of strong certifications and Tier III / Tier III+ designs. Uptime commitments and financial SLAs are clearly part of the enterprise contract framework, but the exact percentages and credit mechanisms are not disclosed in the public documentation. For an infrastructure buyer, that means a pricing and SLA discussion will necessarily happen directly with the sales team rather than being something that can be evaluated purely from the website.

🏢 Data Center

Penta Infra’s main strength lies in its European data center footprint and the way those facilities are engineered. The company currently operates sites in five countries:

• The Netherlands – Amsterdam (AMS01), Geleen, Leeuwarden (two sites)
• Germany – Berlin (BER01), Cologne, Düsseldorf, Hamburg (HAM01), Leipzig and more on the way such as the new Munich campus
• France – Paris (PAR01)
• Belgium – Brussels (BRU01)
• Denmark – Copenhagen (CPH01 and additional sites under development)

Each facility is designed around Tier III or Tier III+ equivalent principles with redundant power and cooling, typically N+1 or better on UPS, generators and chillers. Many sites are explicitly marked Tier III+ compliant or carry Uptime Institute Tier III certification, supported by EN 50600 and TÜVIT TSI accreditations in key locations. For example, BER01 in Berlin offers 2.7 MW of IT capacity, about 1,800 m² IT space, Tier III+ compliance, and 24/7 CCTV and on-site security staff. The Brussels BRU01 site combines 7.2 MW of IT capacity with BREEAM Excellent, EDGE Advanced and Uptime Institute Tier III certification, plus extensive on-site solar generation and heat-reuse capabilities.
Across the platform, the design checklist is consistent:

• 100% renewable energy for all locations
• Cold-aisle containment and free-cooling-capable systems to keep PUE design values below 1.3
• Heat reuse or heat-reuse-ready infrastructure, with Copenhagen sending captured heat to around 1,500 households and other sites working with local partners to feed energy back into district heating networks
• Multiple layers of physical security: fenced perimeters, gates, mantraps, CCTV, trained guards, access control with badges and biometrics, and options for additional security in private customer areas
• Carrier-neutral and cloud-neutral connectivity, with rich ecosystems of carriers, ISPs and cloud providers present at each location

From a reliability perspective, the combination of Tier III / Tier III+ engineering, 24/7 security presence, strong certifications and redundant MMRs clearly targets high-availability workloads. Penta Infra does not publish a precise numeric uptime guarantee (for example, "99.99%") in public pages, but everything about the design and certification stack is aligned with customers who expect continuous operation and strict SLAs.

Network-wise, the company offers:

• Structured cross-connects inside the data centers (single and multi-mode fiber with SC/LC options)
• Dark fiber and wavelengths between Penta Infra sites to build regional meshes or campus designs
• Metro connect services to link facilities to other carrier hotels and critical network nodes
• Connectivity to leading internet exchanges and cloud on-ramps, useful for multi-cloud and hybrid architectures
• Redundant MMRs, diverse cabling paths and dual site entry, reducing the risk of single points of failure on the network side

Combined with the geographical spread, this makes Penta Infra appealing for pan-European architectures where workloads need low-latency access to local users, but still want a unified partner for space and power.

✍️ Customer Support

Customer interaction at Penta Infra is built around regional teams, a NOC and a customer portal, rather than a typical hosting help desk. The Contact section lists a main office in Amsterdam plus regional sales and information lines for Germany, The Netherlands, France, Denmark and Belgium, each with dedicated phone numbers and email addresses. This setup helps customers work with local staff who understand regional regulations and connectivity options, while still being part of one European platform.

Operationally, Remote Hands & Eyes is the most visible support component. Qualified engineers are available on-site for both urgent and scheduled work. Urgent interventions such as power cycling, visual inspection or hardware replacement can be triggered through the portal and are handled with pre-agreed response times coordinated by the NOC. Planned tasks like migrations, racking / stacking and tape rotation are also part of the service catalog, which is valuable for customers who do not maintain their own 24/7 field teams.

Security staff are present around the clock, as indicated by the 24/7 CCTV and on-site security references; in practice this means there are always people in the building who can coordinate access and act as first responders. For commercial and account-level questions, customers can reach central info@penta-infra or the regional sales emails and numbers.

What Penta Infra does not offer is retail-style, ticket-based troubleshooting for items such as website errors, email configuration or application-level issues. The support focus is infrastructure and facilities management, not application hosting. For enterprises and service providers that already have their own engineering teams, this is exactly what is needed; for small website owners looking for hand-held technical support, it would be a mismatch.

🔨 Control Panel

Penta Infra provides a dedicated customer portal referred to as the Penta portal. This portal is used for:

• Submitting and tracking Remote Hands & Eyes requests
• Coordinating maintenance tasks and access
• Interacting with the NOC regarding operational matters

The portal is integrated into the overall service workflow and appears consistently in the navigation alongside data centers, services and corporate pages. For colocation users, this is the logical way to manage physical interventions and support tickets, and it aligns with expectations in the enterprise data center world.

There is no indication of self-service server provisioning, OS templates, shared hosting account management or website builders. Customers using Penta Infra generally manage their own hardware, virtualisation stacks and application layers, and the portal serves as the interface to the facility and support teams rather than a full hosting platform.

🎯 Conclusion

Penta Infra is a serious European colocation partner for organisations that care about sustainability, compliance, connectivity and regional presence rather than mass-market hosting extras. The company offers:

• A focused portfolio of colocation, network services, remote hands and on-site facilities, without diluting its efforts into budget shared hosting or resold VPS products
• Certified Tier III / Tier III+ data centers across multiple European countries, with strong emphasis on green energy, low PUE and heat reuse
• Carrier-neutral connectivity with rich cross-connect, dark fiber and metro options, well-suited to carriers, cloud providers, CDNs and managed service providers
• A European ownership structure backed by Photon Capital and PGGM, which reinforces the message of data sovereignty and long-term commitment

On the flip side, the lack of public pricing, explicit numeric uptime SLAs and retail-style support means that Penta Infra is not the right choice for individuals or small businesses looking for a quick online order of shared hosting or a single VPS. Evaluating the offer requires direct contact with sales, and the relationship is clearly designed to be long-term and contract-based, not month-to-month and self-service.

For enterprises, financial institutions, public sector bodies, and infrastructure-heavy service providers that want to deploy in well-connected, sustainable European data centers with strong compliance credentials, Penta Infra is a compelling candidate. For basic website hosting, email hosting or simple managed WordPress environments, another provider will be a better fit.

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