Oct 12, 2007 : New Edge Discusses SLAs at Summit
📅 - Internet solutions provider New Edge Networks' (newedgenetworks.com) president says the telecommunications industry needs to improve service level guarantees, which could lead to increased business demand and profits and avoid customer backlash.
Speaking at the 2007 TelephonyLive Telecom Summit (telephonyonline.com/telephonylive/agenda/) in Dallas, Texas, Linda Beck also challenged the telecom industry to develop new services for filling a price gap between digital subscriber line, or DSL, and high-speed T1 connections used for wide area networks.
"Today, many SMBs are deferring these decisions because they cannot justify the expenses for T1 connections. The gap between DSL and T1 pricing is too big," says Beck. "As businesses become more dependent on their DSL-based networks, current SLAs will give us a black eye. This needs to change to avoid customer backlash and stimulate increased usage of DSL as a stepping stone to full T1-based networks."
New Edge Networks says it is considering customer-centric SLAs, which guarantee certain levels of performance for individual customer applications rather than the carrier's network. The company has also been testing new ways to prioritize data traffic over DSL lines and expects to introduce a new solution early next year.
The company recently won a contract to build and manage a private communications network for payday cash advance service provider Express Check Advance.
Speaking at the 2007 TelephonyLive Telecom Summit (telephonyonline.com/telephonylive/agenda/) in Dallas, Texas, Linda Beck also challenged the telecom industry to develop new services for filling a price gap between digital subscriber line, or DSL, and high-speed T1 connections used for wide area networks.
"Today, many SMBs are deferring these decisions because they cannot justify the expenses for T1 connections. The gap between DSL and T1 pricing is too big," says Beck. "As businesses become more dependent on their DSL-based networks, current SLAs will give us a black eye. This needs to change to avoid customer backlash and stimulate increased usage of DSL as a stepping stone to full T1-based networks."
New Edge Networks says it is considering customer-centric SLAs, which guarantee certain levels of performance for individual customer applications rather than the carrier's network. The company has also been testing new ways to prioritize data traffic over DSL lines and expects to introduce a new solution early next year.
The company recently won a contract to build and manage a private communications network for payday cash advance service provider Express Check Advance.
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URL source: http://www.thewhir.com/marketwatch/101207_New_Edge_Discusses_SLAs_at_Summit.cfm
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