Jul 18, 2001 : Compaq Shifts Focus to Service
📅 - Compaq Computer Corporation (compaq.com) yesterday launched a major strategic initiative to concentrate more on providing services like installation and technical support to their customers.
Called Computing on Demand, it will package IT services together with computer sales, a move that industry analysts have been a long time coming. Compaq is the world's second-largest personal computer maker, but has trailed behind companies like IBM and Hewlitt-Packard in the service department.
"It's critical for Compaq to try to focus on services, which its major competitors have already done," said Andrew J. Neff, an analyst with Bear Stearns told the New York Times. "The key for Compaq is to highly differentiate itself going forward."
Compaq says its customers will now have greater flexibility and control over the design, deployment and management, and cost of their IT infrastructure. "Customers want IT to be delivered in new and more flexible ways," said Peter Blackmore, Compaq executive vice president of sales and services. "This is the essence of Computing on Demand?offering customers the control and flexibility to adjust their computing capacity when they need to."
"Compaq fit our requirement of being a long-term partner. That's what we wanted, a service partner, not a service vendor," said David Doney, director, IS customer service for Blue Cross Blue Shield of Michigan, a company that recently began using Computing on Demand. "Compaq is providing a complete lifecycle solution including tailored services to manage and deploy desktop computing assets at BCBSM locations throughout Michigan."
Computing on Demand includes a wide range of services, from basic server and storage on demand and on site with flexible financing options, to a complete pay-per-unit computing model based on application usage. Compaq will extend its on-demand capabilities to its market-leading Compaq ProLiant industry standard servers, which will be implemented in the third quarter.
Called Computing on Demand, it will package IT services together with computer sales, a move that industry analysts have been a long time coming. Compaq is the world's second-largest personal computer maker, but has trailed behind companies like IBM and Hewlitt-Packard in the service department.
"It's critical for Compaq to try to focus on services, which its major competitors have already done," said Andrew J. Neff, an analyst with Bear Stearns told the New York Times. "The key for Compaq is to highly differentiate itself going forward."
Compaq says its customers will now have greater flexibility and control over the design, deployment and management, and cost of their IT infrastructure. "Customers want IT to be delivered in new and more flexible ways," said Peter Blackmore, Compaq executive vice president of sales and services. "This is the essence of Computing on Demand?offering customers the control and flexibility to adjust their computing capacity when they need to."
"Compaq fit our requirement of being a long-term partner. That's what we wanted, a service partner, not a service vendor," said David Doney, director, IS customer service for Blue Cross Blue Shield of Michigan, a company that recently began using Computing on Demand. "Compaq is providing a complete lifecycle solution including tailored services to manage and deploy desktop computing assets at BCBSM locations throughout Michigan."
Computing on Demand includes a wide range of services, from basic server and storage on demand and on site with flexible financing options, to a complete pay-per-unit computing model based on application usage. Compaq will extend its on-demand capabilities to its market-leading Compaq ProLiant industry standard servers, which will be implemented in the third quarter.
Reads: 1221 | Category: General | Source: TheWHIR : Web Host Industry Reviews
URL source: http://www.thewhir.com/marketwatch/compaq718.cfm
Want to add a website news or press release ? Just do it, it's free! Use add web hosting news!
📅 - 
📅 - 
📅 -